Measuring E-Gov ProgressMeasuring E-Gov Progress

Farouk KamounFarouk Kamoun

CRISTAL Research LaboratoryCRISTAL Research Laboratory

University of Manouba, Tunis, TunisiaUniversity of Manouba, Tunis, Tunisia

Coordinator of UNECA Academia Research Network Coordinator of UNECA Academia Research Network

Group on Measuring the Information Society Group on Measuring the Information Society

Expert Group Meeting on ICT IndicatorsExpert Group Meeting on ICT Indicators

Cairo, February 13-15, 2007Cairo, February 13-15, 2007

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OutlineOutline

Tunisian e-Gov Strategy and Tunisian e-Gov Strategy and ProgramProgram

Evaluation of e-Gov on-line Evaluation of e-Gov on-line ServicesServices

A Measurement FrameworkA Measurement Framework

ConclusionConclusion

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e-Gov in Tunisiae-Gov in Tunisia

3 Major Phases:3 Major Phases:

Phase I (80-90’s) : Informatization of Major Phase I (80-90’s) : Informatization of Major Administration functions Administration functions

Phase II (Late 90’s-2003) : Pilot Phase Phase II (Late 90’s-2003) : Pilot Phase «Communicating Administration » «Communicating Administration »

Phase III (2003-2009): e-AdministrationPhase III (2003-2009): e-Administration

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Phase I (80-90’s) : Informatization of Major Phase I (80-90’s) : Informatization of Major Administrative functionsAdministrative functions

Interministerial Applications: Interministerial Applications: Personnel Management, PayrollPersonnel Management, Payroll BudgetBudget

Common ApplicationsCommon Applications Mail, Cars, Inventory, etc. Mail, Cars, Inventory, etc.

Sectorial ApplicationsSectorial Applications CustomsCustoms Tax SystemTax System Public DebtPublic Debt Local GovernmentLocal Government Etc.Etc.

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Phase II (Late 90’s-2003) : Pilot Phase Phase II (Late 90’s-2003) : Pilot Phase «Communicating Administration »«Communicating Administration »

Legal Environment:Legal Environment: Legal Value of electronic documentLegal Value of electronic document Electronic SignatureElectronic Signature CertficationCertfication PrivacyPrivacy

Instutional EnvironmentInstutional Environment Specialized minsterial committees (coordination, strategy,…)Specialized minsterial committees (coordination, strategy,…) Telecom AuthorityTelecom Authority Internet AgencyInternet Agency Certification AgencyCertification Agency IT security agencyIT security agency

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Phase II: Pilot ProjectsPhase II: Pilot Projects

SICAD: On-line Information on Administration SICAD: On-line Information on Administration services (citizen, firm…)services (citizen, firm…)

On-line Trade IntermediationOn-line Trade Intermediation On-line corporate tax declarationOn-line corporate tax declaration On-line postal services: (e-dinar, e-billing, e-On-line postal services: (e-dinar, e-billing, e-

money order, web telegram, e-flowers) money order, web telegram, e-flowers) Virtual UniversityVirtual University Virtual SchoolVirtual School On-line enrollment in higher educationOn-line enrollment in higher education Etc.Etc.

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Phase III (2003-2009): e-AdministrationPhase III (2003-2009): e-Administration

E-Administration Ministerial & Technical Committees E-Administration Ministerial & Technical Committees (strategic & technical coordination)(strategic & technical coordination)Generalization of on-line services by 2009Generalization of on-line services by 2009Citizen centric e-administrationCitizen centric e-administrationConsolidation of phase 2 Pilot projects Consolidation of phase 2 Pilot projects Adoption of a Priority Program for Public on-line Adoption of a Priority Program for Public on-line services:services:

All Phase II pilot ProjectsAll Phase II pilot Projects E-procurementE-procurement Birth Certificates Birth Certificates Administration Portal: Administration Portal: www.bawaba.gov.tnwww.bawaba.gov.tn (links to all government sites (links to all government sites

and on-line services) and on-line services) All administrative forms on-lineAll administrative forms on-line

Capacity buildingCapacity building

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Evaluation of e-Gov on-line Evaluation of e-Gov on-line Services: EU methodologyServices: EU methodology

e-Europe Initiativese-Europe Initiatives e-Europe 2002e-Europe 2002

Generalize access to basic public services by 2003Generalize access to basic public services by 2003 e-Europe 2005e-Europe 2005

Insure that public services are interactive (where relevant) Insure that public services are interactive (where relevant) and accessible for all.and accessible for all.

Annual Evaluation through Web Based Surveys Annual Evaluation through Web Based Surveys Related to 20 Basic Public ServicesRelated to 20 Basic Public Services 12 Services for Citizens 12 Services for Citizens 8 Services for Businesses8 Services for Businesses

Ref: Work By Capgemini: Online Availability of Public Ref: Work By Capgemini: Online Availability of Public Services: How is Europe Progressing, june 2006Services: How is Europe Progressing, june 2006

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20 Basic Public Services20 Basic Public Services

Citizens Businesses

Income Taxes Social Contribution for employeesJob Search Corporate TaxSocial Security Benefits VATPersonal Documents(Passp) Registration of a New CompanyCar Registration Submission of Data to the Statistical OfficeApplication for Building Permission Custom DeclarationDeclaration to the Police Environment-related PermitsPublic Libraries Public ProcurementBirth and Marriage CertificatesEnrollment in Higher EducationAnnouncement of MovingHealth-related Service

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IndicatorsIndicators

On-line availabilityOn-line availability

On-Line Sophistication On-Line Sophistication Full availability on-lineFull availability on-line Clustering of ServicesClustering of Services

Income-generating servicesIncome-generating services

Registration servicesRegistration services

ReturnsReturns

Permits and LicencesPermits and Licences

Comparison between Supply and Use of On-line Comparison between Supply and Use of On-line ServicesServices

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Levels of SophisticationLevels of Sophistication

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On-Line Sophistication On-Line Sophistication by by CountryCountry

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Evolution of Levels of Evolution of Levels of SophisticationSophistication

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On-Line Sophistication: On-Line Sophistication: Citizen/BusinessCitizen/Business

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Evolution of Levels of Evolution of Levels of Sophistication Business/CitizenSophistication Business/Citizen

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On-Line Full Availability: On-Line Full Availability: Citizen/BusinessCitizen/Business

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Comparison Between Supply & Use of Comparison Between Supply & Use of On-Line Services for CitizensOn-Line Services for Citizens

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Comparison Between Supply & Use of Comparison Between Supply & Use of On-Line Services for BusinessesOn-Line Services for Businesses

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Tunisian e-gov sevices on-line Tunisian e-gov sevices on-line sophistication: Rough Evaluationsophistication: Rough Evaluation

Level 1: InformationLevel 1: Information Bawaba (portal),, Examination Results, Tax InformationBawaba (portal),, Examination Results, Tax Information

Level 2: One-way InteractionLevel 2: One-way Interaction SICAD, SICAD,

Level 3: 2-Way InteractionLevel 3: 2-Way Interaction Job Search, University Orientation, Firm creationJob Search, University Orientation, Firm creation

Level 4: Full electronic HandlingLevel 4: Full electronic Handling Corporate Tax for Medium to large size firms (mandatory)Corporate Tax for Medium to large size firms (mandatory) Integrated Trade Intermediation (multi-stakeholders cooperation)Integrated Trade Intermediation (multi-stakeholders cooperation) University Registration (mandatory)University Registration (mandatory) Virtual UniversityVirtual University

A Thorough Analysis is about to be carried out A Thorough Analysis is about to be carried out Requirement for a choice of a set of indicators!!!!Requirement for a choice of a set of indicators!!!!

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A Measurement FrameworkA Measurement Framework

Academia Research Network: ARN:Academia Research Network: ARN:Created in Created in June 2004 by UNECAJune 2004 by UNECA Get African Academia involved in Building Information Get African Academia involved in Building Information

SocietySociety

5 Groups and research areas:5 Groups and research areas: Capacity BuildingCapacity Building Enabling EnvironmentEnabling Environment African Languages + ContentAfrican Languages + Content ICT Industry and ServicesICT Industry and Services Measuring African Information SocietyMeasuring African Information Society

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Work of African ARN Group Work of African ARN Group on IS Measurementon IS Measurement

Review of Existing InitiativesReview of Existing Initiatives Review of Implementation ResultsReview of Implementation Results Reference ModelReference Model Analysis & Comparison of Indicator InitiativesAnalysis & Comparison of Indicator Initiatives Propose a Set of Indicators Propose a Set of Indicators PenetrationPenetration UsageUsage ImpactImpact

Sustain National Effort to Implement an IS Sustain National Effort to Implement an IS Measurement SystemMeasurement System

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Reference Model (CSI):Reference Model (CSI): Basic Components Basic Components

gg gg

Enabling Environment I

Infrastructure & ICT Sector II

Infostructure & Content production III

Readiness & Capacity Building IV

On-line services, availability & usage V

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CSI CSI Domains

A/ Enabling Environment

Country profileLegal SystemEconomy & Market environmentInstitutional SystemE-StrategyEducational and Research Environment

B/ Infrastructure & ICT Sector

Fixed &Mobile PhonesInformatics InfrastructureInternetSecurityIT-Sector

C/ Infostructure & Content Production Media and on-line availabilityType of Online ContentContent production

D/ Readiness & Capacity Building

Digital LiteracyPerception, confidence, barriers for the access and usage of ICTICT in Education (E-education)ICT for Research (E-research)Training ICT personnelR&D in ICT

E/ On-line Services , Availability & Usage

E-GovernmentE-BusinessE-WorkE-HealthE-AgricultureE-EntertainmentE-Environment &Natural Ressource Management

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Comparison of Indicator Initiatives:Comparison of Indicator Initiatives: Component CoverageComponent Coverage

CSIe-

UIT, DAI

NRISMSI P

ORBICOM

SIBISSIBIS+

SCAN-ICT

Botswana

ESCWA

A/ Enabling Evironnement

3 25 1 2 - 11 21 5 14

B/ Infrastructure & ICT sector

12 15 25 13 29 17 59 22 33

C/ Infostructure & content production

2 3 4 2 10 1 12 7 22

D/ Readiness & capacity building

2 - - - 43 15 22 7 68

E/Online services availability,usage

6 5 12 - 51 18 38 21 41

TOTAL per initiative

25 48 42 17 133 62 152 62 178

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Proposal of a set of IndicatorsProposal of a set of Indicators

Only Penetration and Usage Indicators Only Penetration and Usage Indicators

Framework: Reference Model CSIFramework: Reference Model CSI

Approach:Approach: Complete SMSI-P (adopted Complete SMSI-P (adopted internationally) with appropriate internationally) with appropriate indicators chosen and/or adapted indicators chosen and/or adapted from various initiatives and a few from various initiatives and a few new onesnew onesResult: 110 indicatorsResult: 110 indicators

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E-Gov Indicators E-Gov Indicators

On-line availability of government services for On-line availability of government services for citizens (levels of sophistication)citizens (levels of sophistication)Usage of online Government services by citizensUsage of online Government services by citizens Citizen preference for on-line government Citizen preference for on-line government servicesservices Availability of on-line government services for Availability of on-line government services for businesses (levels of sophistication)businesses (levels of sophistication) Business use of on-line government servicesBusiness use of on-line government servicesBusiness preference for on-line government Business preference for on-line government servicesservices

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Tunisian Implementation ProcessTunisian Implementation Process

Work with The National Statistics Council Work with The National Statistics Council (CNS)(CNS): : Special Working Group on IS indicatorsSpecial Working Group on IS indicators Select a Set of IndicatorsSelect a Set of Indicators Translate the indicators into Specific SurveysTranslate the indicators into Specific Surveys

Household/Individual SurveyHousehold/Individual SurveyBusiness SurveyBusiness SurveyGovernment SurveyGovernment SurveySectorial surveysSectorial surveys

Define Frequencies and Assign Responsabilities of Define Frequencies and Assign Responsabilities of surveys to Agencies and/or Ministriessurveys to Agencies and/or Ministries

Submit outcome to the Council and GovernmentSubmit outcome to the Council and Government

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On-Going Work of ARN GroupOn-Going Work of ARN Group

Sustain National Statistical Council (CNS) Sustain National Statistical Council (CNS) Implementation ProcessImplementation ProcessWork on Impact Indicators Work on Impact Indicators A proposal has been recently submitted to A proposal has been recently submitted to

UNECA: 3 sets of UNECA: 3 sets of Impact IndicatorsImpact IndicatorsPertinent 194Pertinent 194Basic 101Basic 101Key 43Key 43

Work with Tunisian CNS to consider some Work with Tunisian CNS to consider some key Impact Indicators key Impact Indicators

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ConclusionConclusion

Need to Join Forces to Draw a set of e-Gov Need to Join Forces to Draw a set of e-Gov Indicators Adapted to Arab RegionIndicators Adapted to Arab Region

Need to Share Survey MethodologiesNeed to Share Survey Methodologies

Develop Web-based Analysis Tools Develop Web-based Analysis Tools

Perform & Publish a Yearly Web Based Survey Perform & Publish a Yearly Web Based Survey on E-Gov in Arab World on E-Gov in Arab World

Involve Academia and Create a Regional Involve Academia and Create a Regional Network to Tackle Impact StudiesNetwork to Tackle Impact Studies

Thank You for Your AttentionThank You for Your Attention