measuring airport safety brett patterson director airside operations 15 may 2014
TRANSCRIPT
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Measuring Airport SafetyBrett PattersonDirector Airside Operations
15 May 2014
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Presentation Outline• The Airport Operator’s Challenges
• Safety Performance Measures
• Benchmarking
• Summary
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The Airport Operator’s Challenges
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The Airport
AIRLINES
ANSP
AIRCRAFT MAINTENANCE
AIRPORT OPERATOR
Ground HandlersFlight Kitchens/Catering
Aircraft Fuelers GSE Fuelers
In-flight Entertainment
Police
Ambulance
Contractors
Structural Fire Fighters
Garbage Haulers
Cargo Handlers
Baggage Container Providers
Airside Security Escorts
Regulator
Aircraft Washers
Suppliers
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Challenges• Data Sharing/Disclosure –Multiple Organizations, known and
unknown– Confidentiality
• Data quality– Timely– Accurate– Comprehensive
• Training All Organizations and Workers
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Safety Performance MeasuresSource: ACI Recommended Practice: Airport Safety Performance Measurement – The Use of Safety Key Performance Indicators[Draft March/2014]
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Safety Measures • Principles• Key Indicators:– Runway–Maneuvering Area– Aprons–Wildlife Management– Safety Management Systems
• Safety Culture
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Principles of Performance Measures
• Influenced by airport size/complexity
• Lagging, Leading and Linked• Accessible and Verifiable Data• Aid to management– Development of proactive safety
controls– Early warning
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Key Indicators - Runway Leading• Inspections• FOD Retrieved• Program
Audits/ Assessments
• Runway Safety Team
Lagging• Incursions• Excursions• FOD Incidents• Incidents/
Accidents
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Key Indicators - Runway Leading• Surface
Friction Tests and Maintenance
• ARFF Response Tests
• Runway Safety Training
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Key Indicators – Maneuvering Area
Leading• Inspections• FOD Retrieved• Program
Audits/ Assessments
• Maneuvering Area Safety Training
Lagging• Taxiway
Incursions• Taxiway
Excursions• FOD Incidents• Incidents/
Accidents
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Key Indicators - Apron Leading• Inspections• Program
Audits/ Assessments
• Apron Safety Training
Lagging• Ground
Damage– Aircraft– Equipment
• Injuries• Hazmat Spills • FOD Incidents
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Key Indicators - Wildlife Leading• Patrols/
Inspections• Interventions• Monitoring
Surveys• Program
Audits/ Assessments
Lagging• Strikes
• Average Mass per Strike*
• Total Mass Struck*
* Not referenced in ACI
Handbook
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Key Indicators - SMS Leading• # of Reports
Received• # of Persons
Submitting Reports
Lagging
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Key Indicators - SMS Leading• On-time Closure
of Corrective Action Plans
• On-time Hazard Report Response
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Audits and Assessments
• Internal• External
• ACI Airport Excellence Program - APEX
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Safety Performance: Culture
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Safety Culture
“… organizational, managerial and human factors … are the prime causes of accidents in high-reliability industries.”
[Weick, K., Sutcliffe, K., Obstfeld, D., 1999. Organizing for reliability: processes for collective mindfulness.]
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Safety CultureKey Indicators:• Senior management commitment• Management visibility• Worker Involvement (engagement)• Communication• Pressure for production• Training• Housekeeping• Job Satisfaction
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Measuring Safety Culture
The “Safety Climate Survey”– best practice– leading indicator
Key Attributes– Periodic–Repeatable–Assess attitudes and perceptions
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Benchmarking
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Notes on Benchmarking• No two airports have identical risk
profiles• A means to:– identify potential safety issues– assess progress on initiatives
• Benchmarking ≠ Marketing• ACI leading development of a
database
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Summary• Yes, airport safety performance can
be measured and Airport Operators are taking a leadership role in doing so.
• Measuring airport safety
performance requires the collaboration, cooperation and engagement of all airport service providers [including regulators].
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DIRECT EMAIL
WEBSITE yvr.caFACEBOOK Vancouver International AirportTWITTER @yvrairportBLOG yvr.ca/blog
Director Airside Operations
604.276.6141
BrettPatterson