delivering engineering excellence

Providing M&E &building services to

www.integral.co.ukCASE STUDY Boots / National

M&E &building services

overview

Integral was awarded the 3-year HVAC maintenance services contract covering 2764 stores, including Boots flagship stores, Opticians, Health and Beauty, local Boots Pharmacies, distribution centres, regional offices and off-site stock rooms. The portfolio includes stores at major airports and railway stations.

www.integral.co.uk

The contract is overseen at strategic level by a National Account Manager and managed through the regional offices by dedicated Contract Managers. Services are delivered through Integral’s in-house engineering team, local to each store.

Excellence of Service in the Retail Environment

• Where possible the same Integral engineers are deployed to site, aiding site familiarity, access and security arrangements and optimising engineer time on site.

• Maintenance regimes are programmed around Boots’ daily trading peaks to avoid affecting trade with seasonal peaks factored into our maintenance plans.

• Innovation in delivery, process or relationship producing quantifiable client benefits• Streamlined billing process – significantly reducing the quantity of invoice queries

experienced by Boots. • Automated part of PPM billing process, simplifying paperwork. • Adapted billing process to Boots requirements - reactive invoices are now loaded

directly onto the client’s portal. PPM invoices are consolidated centrally, with one invoice. Supporting paperwork is loaded directly onto the web portal, which then produces monthly consolidated reports and a single invoice.

• We have identified additional training to enhance our in-house service delivery for key aspects of the contract, for example how we manage Cat 5 cabling repairs etc.

Excellent customer service

CASE STUDY Boots / National

• In addition to Integral standard retail customer awareness training, we have developed specific training aligned to Boots’ ‘Store Care’ initiative. Led from the top, 300+ directors, managers, helpdesk and engineers have received Store Care training.

Value Engineering

• Systems Integration.Phase 1 Working towards the integration of Managing Agents and Integral’s CAFM systems whereby emails received for reactive works are auto-generated in Integral’s system and relayed to appropriate branch through ‘interpreter’ software.Phase 2 is further integration of the call process and updates.

Projects

In addition to planned and reactive maintenance we undertake a wide range of projects including:

• 5 major Boiler and Air Handling installations to separate Boots stores across the estate as part of Boots Capital Replacement programme.

• Electrical modification to 2,100+ Point of Sale cabinets nationwide against a tight one month deadline, delivering the project on-time and on-budget.

• We are currently working with the Boots Energy team and a local college on an experiment to assess the efficiency (or otherwise) of dosing heating systems with an additive that claims to increase the efficiencies of the systems. This is cost-neutral to us and we have undertaken the work to support Boots’ commitment to mentoring young people with an interest in engineering.

We have also supplied engineering experts to lecture the young people involved on the workings of HVAC systems.Through Integral’s BMS division, Berkeley Controls, we have installed 24 BMS systems.

delivering engineering excellence

delivering engineering excellence

our services

deliveringengineeringexcellence

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critical man

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pred

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compliance

planned

mechanical services

clea

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building services

& design

electricalservices

pump

systems

fabric

projects

firesuppression

ener

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rvic

es

fire & security

systems

refrigeration(commercial & industrial)

build

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man

agem

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cont

rols

property design

consultancy

Company Registration No. 5307588

www.integral.co.uk