mdot mva vision for premier customer service · from: maryland motor vehicle administration <...
TRANSCRIPT
MDOT MVA Vision for Premier
Customer Service
Employee Driven
Enhanced Training /
Employee Development
Senior Management
Providing Branch
Customer Support
Service Improvements
Enhanced Products
Branch Appearance
IT System
Enhancements
Employee Recognition
10 Vehicle Emission Kiosks
Available 24/7 at Stations and
MDOT MVA Branch Offices
Expanded Call Center hours
to 5:30pm without new
resources – January 2017
Temporary tags with safety
inspections renew online or at
kiosks – February 2017
Tag return on tablets & at info.
counter – March 2017
Real-time PIN Management on
tablets – April 2017
Online pre-fill DL renewal
application and appointments
– June 2017
Employee Outreach – town hall meetings
Public Outreach Campaign – A New Way to MVA
Social media – targeting specific
demographics
Implemented Quick Check –
Fall 2016 – Greeting
customers as the enter MDOT
MVA
More mobile tablets, additional
internet kiosks, signage
improved etc.
MD Proud Theme
From: Maryland Motor Vehicle Administration <[email protected]> Subject: MVA License Renewal To: [email protected] Date: Sun, 29 May 2016
Dear MVA Customer,
It's time to renew your Driver’s License:
License Expiration Date Renewal Term Renewal Fee
August 5, 2016 8 Years $48.00
You must renew online or at an MVA Kiosk.
Please click renew to process your Driver’s License renewal online and receive your new license in the mail.
ATTENTION:
To safeguard your personal information, the Maryland Department of Transportation’s Motor Vehicle Administration (MVA) recently began issuing a NEW secure Driver’s
License, Learner’s Permit and Identification (ID) Card. The new cards incorporate cutting-edge security features and are printed and mailed from a high-security MVA
facility. You will not receive your new secure card during your visit to an MVA
office. Because we are mailing the new cards, it is very important that we have your correct address on file as the U.S. Post Office does not forward MVA mail. To update
your address with the MVA, please click here. For more information on Maryland’s new secure license and ID, please click here.
Veterans click here.
Please note, if your driving privileges are currently revoked, suspended, cancelled or disqualified, you will not be able to renew your Driver’s License until the problem has
been resolved.
This is an automated notice. Please do not reply to this email. For more information
visit our website, or contact us.
To help ensure future email delivery, please add this email address to your address book.
You are subscribed as %%EmailAddr_%%
To unsubscribe, send a blank email to: %%email.unsub%%
State Police Mechanics Test at all full-service MVA Branch Offices
TSA Pre-Check / TWIC – 6 locations – Beginning Summer 2017
Partnership with DNR at Essex Branch Office – April 2017 – current plans to add an additional 3 locations
More to come…….
• Over 400 MDOT Employees / Family participating
• Pilot Begins this Summer
• Working with law enforcement, casinos, liquor stores to test the technology.
