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mComet for iPhone User Guide for Release 2.3.5.22

™

Introduction About mComet

Release 2.3.5.22 December 31, 2011 i

About mComet

Actsoft mComet User Guide

December 31, 2011 ©2011 Actsoft, Inc. All rights reserved.

Actsoft Confidential and Proprietary

This document contains proprietary information subject to a non-disclosure agreement and is not to be released without prior written authorization from Actsoft, Inc. mComet, Comet Tracker (CT) and the Comet Tracker logo are trademarks of Actsoft, Inc.

Apple, the Apple logo, AirPlay, Apple TV, Cover Flow, FaceTime, iBooks, iCal, iPhone, iPhoto, iPod, iTunes, Keynote, Mac, Macintosh, Mac OS, Numbers, Pages, QuickTime, Safari, Spotlight, and the Works with iPhone logo are trademarks of Apple Inc., registered in the U.S. and other countries.

AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.

Copyright Notice

Copyright laws of the United States and other countries protect the material contained in this document. It may not be reproduced, distributed, or altered in any fashion by any entity without the express written permission of Actsoft, Inc.

Statement of Accuracy

Every effort has been made to ensure that the information in this document is complete and accurate at the time of printing. However, the information in this document is subject to change without notice.

Supported Devices

Handsets

mComet for iPhone Release 2.3.5.22 should be used with the Apple iPhone or Apple iPad only.

mComet™ for iPhone User Guide

ii Actsoft, Inc. Rev. 3.0 www.actsoft.com

Document Ordering

To order a copy of this or any other document in the Actsoft documentation suite, contact your sales representative. Documentation will be supplied to clients of Actsoft, Inc. only.

Technical Support and Training

For technical support, contact Actsoft at:

Email: mailto:[email protected]

Phone: 813.936.1511

Fax: 813.600.4539

Mail: Actsoft, Inc. 8910 N. Dale Mabry Hwy., Ste. 30 Tampa, FL 33614

For training on the Actsoft product suite, contact:

Scheduling: 813.936.2331; then select menu option 3

Using mComet

The mComet handset application used with the Comet Tracker workstation application allows workers in the field to communicate efficiently with the home office. Use mComet to clock in and out of work shifts, enter information about jobs, and receive updated forms while in the field.

Purpose and Audience

This document is intended for users and administrators of the mComet cellular application. It provides the following information:

• Installation and setup • Configuration modification • Navigation • Working with customized forms

Detailed information on the Comet Tracker software is not provided in this document.

mailto:[email protected]


Release 2.3.5.22 December 31, 2011 iii

Application Requirements

• Web browser installed on the device • Operating system: Minimum – 4.x • Unlimited data, or applicable service plan • Comet Tracker installed on a workstation

Please contact Actsoft Technical Support about additional requirements for your handset software version and/or handset model.

Revision History

Version Date Comments 1.0 January 1, 2009 Manual redesign

2.0 April 21, 2009 Manual redesign

3.0 February 22, 2010 Manual restructure

Symbols Used Frequently in this Document

Type What it Means:

Important Note

Warning – action may adversely affect application or handset performance

Introduction Contents

Release 2.3.5.22 December 31, 2011 iv

Contents

About mComet ...........................................................................................................................................................i

Installing mComet .....................................................................................................................................................7

Uninstalling mComet ....................................................................................................................................................... 8

Handset Navigation ..................................................................................................................................................9

Getting to Know the Application ................................................................................................................................... 11

Function Labels ........................................................................................................................................................................... 11

Submenus ................................................................................................................................................................................... 12

Required Fields and Lists ............................................................................................................................................................ 13

Setting Up mComet ............................................................................................................................................... 15

Suspending and Returning to mComet ....................................................................................................................................... 15

Using the Application ............................................................................................................................................ 17

Worker Status ............................................................................................................................................................... 17

Using Repeat Timer Alerts with Worker Statuses ....................................................................................................................... 18

GPS Status ..................................................................................................................................................................... 19

Working with Time Entry ...................................................................................................................................... 20

Using the Supervisor Time Entry Feature ................................................................................................................................... 20

Clocking In ..................................................................................................................................................................... 22

Clocking Out .................................................................................................................................................................. 23

Clocking On and Off Break ............................................................................................................................................. 24

Clocking On and Off Lunch ............................................................................................................................................. 25

Working with Forms .............................................................................................................................................. 26

Adding Images ............................................................................................................................................................... 28

Image Editing .............................................................................................................................................................................. 28

Capturing Signatures ..................................................................................................................................................... 32

Creating Child Forms ..................................................................................................................................................... 32

Advanced Forms ............................................................................................................................................................ 34

Sample Service Call Workflow .................................................................................................................................................... 35

Working with Orders ............................................................................................................................................. 42

Receiving Orders and Order Alerts ............................................................................................................................................. 42

Refreshing Orders .......................................................................................................................................................... 43

Reading Orders .............................................................................................................................................................. 43


Release 2.3.5.22 December 31, 2011 v

Searching Order Information ......................................................................................................................................... 44

Copying Order Information ............................................................................................................................................ 44

Updating Order Status ................................................................................................................................................... 45

Adding Forms to Orders ............................................................................................................................................................. 46

Mapping Routes ............................................................................................................................................................ 48

Using Forms with Orders ............................................................................................................................................... 52

Working with Messages ........................................................................................................................................ 53

Creating Landmarks .............................................................................................................................................. 56

Using the Barcode Scanner .................................................................................................................................. 58

Index ....................................................................................................................................................................... 59

Glossary ................................................................................................................................................................. 60

Installing/Uninstalling mComet

Release 2.3.5.22 December 31, 2011 7

Installing mComet

Install mComet from iPhone’s App Store on your handset before using mComet.

1. Choose Home.

2. From the Home screen, choose App Store.

3. In the search field, type Actsoft.

4. Select Install. The device will display the main menu and begin the mComet installation process.

5. When the GPS tracking dialog displays, allow tracking by choosing OK.

6. If you have a user account already, you can launch mComet. Enter the account number and user

number, and press the Action button.


8 Actsoft, Inc. Rev. 3.0 www.actsoft.com

7. Or, enter the handset telephone number in the Phone Number field.

Uninstalling mComet

Uninstalling mComet from Apple products is not required or recommended. However, you should Contact Actsoft Technical Support at 813-936-1511 if you have any difficulties with the install process.

Navigating mComet


Handset Navigation

mComet uses your handset’s navigation to move through screens and menus. In this document, the Apple iPhone 3, shown below, is used for all illustrations. If you are using a different handset model, keys, screens and menus may be slightly different.

For more detailed information on using your handset model, see your handset user guide.

Apple iPhone 3

Front camera To take a photo use the Front camera, or use the back camera.

Home button Touch to return to the Home screen, or to suspend mComet.

On/Off Sleep/Wake To power the handset on or off, press the On/Off Sleep/Wake button. Use this button to send the phone into sleep mode and save the battery.

Volume buttons To adjust the handset volume, press the Volume up or down buttons.

Volume buttons

Home button

On/Off Sleep/Wake

Front camera

Getting to Know the Application



mComet features the following functions:

• Forms (Standard and Advanced) - Add forms for any type of job function, such as a service call, delivery, etc.

• Landmark - Add a landmark for a specified location.

• Messaging – Send and receive messages.

• Setup - Log on or change mComet account/user number for the handset.

• Supervisor Time Entry - Supervisors can change worker time statuses remotely.

• Timekeeping - Manage your workday time events, such as clocking in, clocking out, or going on/off break.

• Status - Update worker availability, job or form resources.

Navigate through mComet using the function labels and icons at the bottom of the screen, submenus and lists.

Function Labels

Function labels and their icons typically display at the bottom of the screen. Depending on space constraints or screen type displayed, a subset of the available functions may display. Additionally, you can select More to view additional functions.

When you choose More, additional functions display:



Choose Edit. The Configure screen displays, and you can drag and drop icons to your preferred placement on the bottom menu.

When you are finished, choose Done.

Submenus

Submenu options change depending on where you are in the application. For example, when you are on a Forms screen, you can display the submenu to select Child Form or Camera. Or, on the Child Fields screen, you can display the submenu to select options for working with child records.

Display the submenu for a screen by selecting Menu. Additionally, use the Action button to complete an action on the handset.



Required Fields and Lists

Use lists to choose specific values in fields. Your system administrator creates these values in Comet Tracker. For example, in Timekeeping, you may have to choose certain values on clock in, such as Vehicle Number or Employee Number. Additionally, your administrator may allow you to enter unique data.

Required fields and list fields are designated by asterisks and drop-down arrows. Asterisked fields will accept any combination of alphanumerical characters, or anything designated by your administrator. As shown on the form below, the Company and Location fields are required, as designated by the asterisk. The Company field features a drop-down arrow, while the Warranty area shows a checkbox, indicating available data choices.

Home button

Asterisk – required field

Checkbox

Drop-down arrow

mComet Setup


Setting Up mComet

On installation, mComet will perform an automatic setup using your PTN (Personal Telephone Number) if it has been configured in Comet Tracker. If your PTN has not been configured, log in on the Setup screen. Complete the setup process while you are in network coverage.

Your account and user number are then stored on the handset. Choose Setup to change this information.

1. Choose the mComet icon from the handset’s main menu. The mComet Setup screen displays.

2. Enter your PTN up to fifteen (15) digits, or your company’s Account Number (provided by Actsoft) and User Number. Complete this information the first time you run mComet.

3. Choose the Action icon to save the information and continue.

mComet sends the account/user information and downloads the handset settings from the server. User setup is now complete. Menu options are determined by your Comet Tracker administrator.

Suspending and Returning to mComet

Press the Home button to exit mComet temporarily. You can then return to the

handset menu and use all the handset features. Choose the mComet icon again from the handset’s main menu screen to resume mComet.

Using the Application



Worker Status

Use Worker Status to communicate your availability to the office. Before you choose a status, your current status is highlighted in the status listing. After you choose a status, the updated status will also display on the Comet Tracker workstation.

Administrators can link statuses to forms for additional information. For example, an Available or Unavailable status can be linked to a From Time/To Time form that you must complete before your status is accepted.

1. Select Status from the menu at the bottom.

2. Choose a status from the Worker Status screen. Statuses with arrows are linked to forms.

You can also use the filter field at the top of the screen to search for a status. Enter

the first few alphanumeric characters, and choose the Action button.

3. Complete any forms linked to the status you have chosen, if necessary. When you have

finished, choose Update Status from the confirmation dialog.

4. If required, display the submenu to capture a signature or to add an image to the form.



5. Choose the Action button.

6. Choose Update Status again.

Now, your login is associated with your selected status until you change it. If you choose an incorrect status, repeat the process.

Using Repeat Timer Alerts with Worker Statuses

Repeat timer alerts can be linked to worker statuses to provide ongoing updates. With repeat timers, a time interval is associated with a status. For example, a 15-minute timer can be linked to a 'Started Route' status to estimate destination travel time.

When repeat timer alerts are set up for your handset, it will:

• sound a single audible tone, if mComet has been suspended • display the message “Worker Status Expired, Please check-in”

After you consent to check in, the following message displays onscreen:

The top of the form displays the time remaining for the alert. Next to the status is the total allotted time. Additionally, the countdown timer will display next to the Worker Status icon along the bottom menu bar. Also, arrows at the end of the statuses indicate an associated form.



Choose Ok to confirm your status. The repeat timer continues to time your activity or status in the background.

Each time the message is cleared, the updated status is sent to the CT workstation.

To change the status when you have completed the conditions of the timer alert, return to Status change the status. See Worker Status on page 17 for more information.

GPS Status

mComet automatically tracks the position of the handset. If you have allowed tracking on

installation, the GPS indicator in the top right of the screen indicates that the handset is tracking.



Working with Time Entry

Supervisor time entry allows supervisors to change time cycle statuses remotely. Time entry records are also available on the CT workstation and can be modified as necessary. Your CT administrator creates the fields on the time entry screens.

Supervisor time entry must be activated for your account by Actsoft Comet Tracker Support.

Using the Supervisor Time Entry Feature

1. Select Supervisor Time Entry from the menu. The Supervisor Time Entry screen displays. On the left, no workers are clocked in; on the right, three (3) workers are clocked in.

2. Click the plus symbol to display the form to add workers and complete any fields.



3. Choose Clock In, as shown below.

After you have entered and completed data for multiple workers, the Supervisor Time Entry screen will display a listing of worker- or supervisor-entered records.

4. To record the next event for one worker, select the worker. A checkmark displays next to the worker you select. Choose an event and select the Action button.

5. To advance multiple worker statuses, check multiple workers and then choose an event, such as Clock In/Out or Lunch On/Off. mComet will perform the action on only the statuses logically affected by the change.

6. To delete a single time record, choose a worker and click the Trash icon. To delete all records, choose all worker records and click the Trash icon.



Clocking In

Clock in when you are ready to begin work for the day. The time and date are recorded and displayed on the CT workstation.

The Timekeeping screen will show your entire workday status by the following icons:

Clocked out Clocked in On or off break/lunch

1. Select Timekeeping from the menu at the bottom.

The Timekeeping screen displays with the date and your total clocked-in time of zero (00:00:00), until you clock in.

2. Choose Clock In. You may have to complete additional form fields to clock in.

3. Complete the Clock In fields by using the handset keypad, or with the scanner, if required.



Clock In screen fields are specified by your CT administrator. For information on completing Clock In fields using a barcode scanner, see Using the Barcode Scanner on page 58.

The Forms option is available only if it has been set up by your system administrator. Additionally, the Landmarks option must be enabled by Actsoft Technical Support.

4. Choose Clock In again. The Timekeeping screen begins to clock your workday.

Clocking Out

Clock out at the end your work shift. The time and date are recorded and displayed on the CT workstation. Clock Out data fields are created by your CT administrator.



Administrators can also set automatic clock out. Do not clock out if your handset is set to clock out automatically.

1. Select Timekeeping from the menu at the bottom.

The Timekeeping screen displays with your current status and time.

2. Choose Clock Out.

3. Complete Clock Out fields using the keypad or by scanning, if required. For information on completing fields with a barcode scanner, see Using the Barcode Scanner on page 58.

4. Choose Clock Out again. The clocked out icon on your status listing indicates that you are currently clocked out.

Clocking On and Off Break

Use mComet to indicate when you are on or off break. Break status, time, and date are automatically sent to the CT workstation. mComet uses the following icon to indicate on/off break status:

You cannot use any mComet functions outside Timekeeping while on break. However, you may use the handset functions.

1. Select Timekeeping from the menu at the bottom of the screen.

2. Choose Start Break. The screen records the start and length of your break.



3. To end your break, slide the circle rightward on the bar.

Clocking On and Off Lunch

Use Timekeeping to indicate when you are on or off lunch. Lunch status, time and date are automatically recorded and displayed on the CT workstation.

mComet shows your on or off lunch status using the following icon:

1. Select Timekeeping from the menu at the bottom of the screen.

2. Choose Start Lunch.

The screen indicates that you are on lunch, and starts recording your lunch break.

3. To end your lunch, slide the circle rightward on the slide bar.



Working with Forms

Use the Forms feature to record information on the handset. A form can be set up for any type of job function (service call, delivery, customer visit, etc.). Forms is available only if it has been configured by your system administrator. Your CT administrator creates the customized fields for data capture.

When you send completed form information from the handset, Comet Tracker records the date and time of completion. You can also create child records to enter more information about a main form. automatically

You can also enter and save form data, retrieve it later and edit it. The number of archived forms that can be stored is limited to the handset’s memory.

To begin working with forms:

1. Select Forms from the menu at the bottom. Forms archived on the handset will display in a red circle next to the Forms icon.

2. Select a form from the Form Selection screen.

The Form Selection screen lists advanced forms, blank (default) forms and archived forms. Also, if your CT administrator has configured it, you can choose New Form to create a new form.

Additionally, the Forms icon at the bottom will display a number indicating the number of archived forms on the handset.

3. Use the handset keypad to complete the form. Fields with asterisks are required. The Health Care screen is shown below.



Fields with camera icons will invoke the camera for image capture. Drop-down arrow fields feature data input choices.

4. Choose the Action button to send the information to the server.

For information on completing form fields using the barcode scanner, see Using the Barcode Scanner on page 58.

5. Choose the Action button, and confirm the action by choosing Submit.

6. Or, you can choose Return to Form and choose Archive Form to complete the form later.

7. You can also view all the data you have entered into your form. Choose Preview.



8. If you have connected a printer to your handset wirelessly, you can choose Print to print out the onscreen form preview.

Adding Images

Add images to form data to include more detail. Forms with images must include a data value. Add images to forms in either of 2 ways:

• With a form or child form onscreen, display the submenu and select Take Picture.

• Navigate to a camera field to invoke the camera automatically. Camera-activated

fields are marked with a camera icon.

1. Choose Accept to keep the image, or choose the Reject to retake the image.

2. Choose the Action button when you have finished entering all form data.

Image Editing

With image editing, you can capture and alter images attached to a form. Workers can use it to highlight areas on images captured in the field. For example, a claims adjuster can take a picture on the property of a claimant, and highlight area(s) of damage.

Image editing is available when you are using the Forms or Advanced Forms features only. Also, image editing operates only in your device’s Portrait mode. If you are working with an image taken in landscape orientation, your device will convert it to portrait orientation.

You can either capture a new image or use an existing image for editing.



To capture a new image:

1. Touch the Menu button, and choose Take Picture.

2. When the shutter interface displays, touch the camera icon to take the image.

3. If the image is okay, touch Use. If you want to try again, touch Retake.

When you finish, your image is attached to the form.

To use an image already captured, retrieve an image from the device’s Camera Roll.

1. Navigate to a form field that will accept images.

2. Press and hold the field’s camera icon for three (3) seconds.

3. When the Camera Roll opens, select an image. The image is now associated with the form, and is available for editing.

When you modify an image taken from the Camera Roll, the original image is unchanged. It is changed in the form only.



4. To edit your image, touch the Menu button on the form, and choose Attached Data.

5. Choose Edit when the image displays.

6. Touch the Image Edit button to begin editing.

7. Choose OK to continue when the device displays the confirmation message, ‘Editing Mode Enabled’. Pick a color from the color palette below.



8. Touch the Image Edit icon again to move the image around to focus on a certain part if necessary.

9. Choose OK to continue at the confirmation message, ‘Pan Mode Enabled’. Now, you can move the image around and use the colors to edit the image.

When you are satisfied with your edits, touch the Action button. The device will display the ‘Edit Complete?’ confirmation dialog.

Three options will display: Accept - return to the form, Discard - delete the image and edits, or Back - return to the image and continue editing.

You can also touch Undo to redo your edits. Then select Yes to clear the canvas.



Capturing Signatures

You may be required to add a signature to a form. Signature capture fields are indicated by

the pen icon . To add a signature to form data:

1. Inside a form field, display the submenu, and select Capture Signature. Or, navigate to a form field that allows signature input.

2. Sign in the signature area with your finger.

3. Choose Accept to keep the signature, or Reject to sign again.

4. Choose the Action button to send the form to the server, or Archive Form when you are finished.

Creating Child Forms

Create a child form to enter additional information for a main form.

1. From a Form screen, display the submenu and choose Child Form.

The Child Form screen displays. The title bar shows the number of the current record and the total number of child forms created. Fields with cameras on the ends activate the handset camera.



2. Complete the fields, entering up to thirty (30) characters in each field. For information

on how to complete fields using an optional barcode scanner, see Using the Barcode Scanner on page 58.

3. To add another child form, choose the plus sign, or display the submenu for more child form options.

4. Choose Done when you are finished with the Child Form(s).

5. Choose Submit when you are finished with both forms.



Advanced Forms

Advanced Forms are an mComet additional feature. Depending on your company’s software agreement, you may not have access to Advanced Forms.

Advanced forms allow companies to customize new forms, or recreate paper forms for completion on the handset. The form structure is created in Comet Tracker, and the corresponding forms display on your handset.

You can also save or archive forms on the handset to edit later. The handset’s memory determines how many forms you can archive.

Anatomy of an Advanced Form

In Comet Tracker, your administrator creates forms that include various screen elements, such as buttons, drop-down lists and checkboxes. A main form is created, and then conditional sections are added based on the data to be gathered. Repeatable forms are also created to list multiple items of the same type.

These conditional sections display on the handset based on your entries and choices as you complete the form. The following scenario illustrates how advanced forms can be used.



Below is the process flow of the preceding scenario.

Sample Service Call Workflow

Customer Name

LegendConditional Section:Non-Conditional Data/Action:

Under Warranty

Estimate PerformedDescription of Work Estimated Cost

End Svc Call

Customer Accept Estimate

Perform Work

End Svc Call

A

A

Start

Repeatable Fields:

Parts Used Job Completed

Pt No Pt Name

Yes

No

Yes

No

Reason

End Svc CallYes

No

Parts Needed

Escalation

Parts Used

Pt No. Pt Name

Return Date

Contact Phone

End Svc Call End

The following pages illustrate the handset screens and steps that correspond to the preceding service call flow and scenario.



1. Select a form type from the Form Selection screen.

2. Begin the form, entering any required information.

Drop-down arrows indicate that there are data choices for a field. Fields with asterisks are required, and camera-activated fields display a camera icon. Conditional sections are shaded – note that additional information will display based on the choice you make for ‘Estimate Performed’.

On the form above, the ‘Estimate Performed’ section is complete. When you choose Yes, another section displays in which you can describe the work to be performed.



3. Enter the estimated dollar value in the ‘Estimated Cost’ field and select an answer to ‘Customer Accept Estimate’. Note that the ‘Customer Accept Estimate’ section are shaded, indicating that it is conditional.

4. When you select ‘Yes’ to Customer Accept Estimate, the Parts Used repeatable form displays for completion. The ‘Parts Used’ section is a repeatable form, as indicated by the multiple page icon.

Repeatable form



5. Click on the Parts Used section and the repeatable form displays, as shown below. Choose More to create and complete this form as many times as needed to list all parts used.

6. Add more information about the part type(s) used on the repeatable screens that follow, and choose Done.

After you complete all necessary repeatable forms, the main form will redisplay for completion.

7. Continue to the next conditional section of the form, Job Completed. Select No.



8. Enter the reason for the job status, and go to the Parts Needed repeatable forms.

9. Enter the parts needed in the repeatable form. Select More to add more repeatable forms, and Done when you are finished.

Repeatable form



10. On the main form, continue with the next portion, the Return Date and the Contact Phone.

The handset default format for dates is used for date entry.

11. Choose the Action button, and confirm the action by choosing Submit.

12. Or, you can choose Archive Form to complete the form later.

13. You can also view all the data you have entered into your form. Choose Preview.



14. If you have connected a printer to your handset wirelessly, you can choose Print to print out a preview of the onscreen form.



Working with Orders

Use Orders to:

• Receive and view detailed information about dispatched orders • Update order status • Enter additional information about dispatched and completed orders

The number of new, unread orders will display on top of the Orders icon at the bottom of the screen. Sort orders in ascending or descending order, map order directions, or add forms to the orders to include additional information.

Receiving Orders and Order Alerts

If you are in the network coverage area, you may receive an order alert on your handset to inform you when a new order has been dispatched or if an order has changed. If you have mComet in the background when an order is received, the following dialog displays:

Choose Close or View.

If mComet is running when an order is received, the following dialog displays:



Choose OK from the alert message to refresh the orders automatically.

Refreshing Orders

To refresh orders, choose the Refresh icon on the Order Screen.

Any new orders assigned to you are displayed with an asterisk on the left. The asterisk indicates that the order has not been read.

Reading Orders

When you select Orders, all orders assigned to you are displayed. An asterisk precedes new, unread orders. Up to 200 orders can be displayed on the handset. When you reach the limit, purge viewed orders to receive new orders.

1. Choose Orders from the main menu.

2. Select an order from the Order screen.

3. Review the order information.

Click on hyperlinked text in the order information and send emails, map address routes or dial phone numbers.



4. Choose the Orders to return to the Orders screen.

The Orders Screen redisplays. When an order has been read, the asterisk (*) no longer displays in front of the order.

Searching Order Information

You can sort the orders in ascending or descending order to find a specific entry, or you can use the Use the Filter option at the top of the Orders screen to search through order information

1. Choose Ascending or Descending from the Orders screen. When the orders are sorted, search for your order.

2. Or, type your search criteria in the Filter field.

Orders that fit your search criteria will display on the screen, or a message of ‘Order Not Found’.

Copying Order Information

Copy order information for use with other Apple applications or mComet functions. For example, you can copy order information to include in an email, or a message.

1. On the Read Order screen, hover over the text that you want to copy.

2. When the copy menu displays, you can either touch Copy to copy only what was hovered over, move the slider to cover more text, or choose Select All to copy all contents of the order.



3. Navigate to where you will paste the text, hover again to display the submenu, and choose Paste.

Updating Order Status

Statuses updated on the handset are displayed on the Comet Tracker workstation. You must be clocked in to update order statuses.

The statuses available on your handset are set by your Comet Tracker server administrator.

Your Comet Tracker administrator may set statuses so that they must be selected in a certain order. An error message will display if you choose a status that is out of sequence.

1. Choose an order from the Orders screen.

2. From the Read Order screen, choose Change Status to choose from a list of statuses to change.

3. Choose a status from the Select Status screen. An arrow at the end of a status indicates that forms are linked to the status. These forms must be completed before you can submit the order.



The status will change automatically if no forms are required.

4. When you are finished completing any linked forms, display the submenu and choose Done. The updated status displays in the order summary information on the handset, and on the Comet Tracker workstation.

5. To cancel the status change and choose a different one, choose Change Status.

Adding Forms to Orders

You can add a form to an order to include more information about the selected order.

1. Choose Order Form from the Read Order screen.



2. Complete the form, and choose Submit . A dialog will display that will offer the following options: Discard, Save, Send Form or Return to Form.

3. Choose Menu to view and select from additional options, as shown below:



Mapping Routes

Use Map Orders or Get Directions from the Orders function to show directional and text maps for order routes. You must be within network coverage to view maps. Note that your handset will use Google Maps for displaying directions – refer to the handset manual for more detailed information on screen elements specific to Google Maps.

1. From the Orders screen, choose an order and touch Map Orders.

mComet will pinpoint your location and display it on the map. The blue highlighted circle indicates your location.



Touch the arrow at the end of the information header to display a summary map showing an overview of the entire route. Pushpins indicate the starting (green) and ending (red) points of the route.

2. Press Start to view directions for the route in a turn-by-turn format. The first segment of the route is displayed, along with text instructions at the top of the screen.

3. Continue using the forward arrow to view each new turn in the route until you reach the destination.



4. You can change the address of the route by choosing Edit. Then you can modify the address information.

5. Choose Route after you have modified the Start or End addresses to view the re-figured route. A new route summary map displays showing your new location along the route. The turn-by-turn maps and directions will also begin from your new location.

6. From the map screen, choose Directions to view directions in text format only, without the map.

The Directions screen displays with text directions for the route, including the distance and the estimated drive time from start to end.



7. You can also touch Menu to view additional Google Map options, as shown below:

• Drop Pin – Add a new destination on the map

• Hide Traffic – Do not show traffic on highways

• Map – View map along with route

• Satellite – See satellite view along with route

• Hybrid – See a combination of satellite and

• List – Display text-only directions

8. Touch the Map icon to return to the map, or List to return to the text directions.



Using Forms with Orders

If your system administrator has configured it, you can link forms to an order to add more information. Available forms depend on the order’s status. If no forms are associated with an order status, you will not be able to link a form to the order.

1. On the Read Order screen, choose Order Form.

2. Choose a form from a listing, or create a form. If only one form type is available for the order, it will display, as shown below.

3. Use the handset keypad or barcode scanner to complete the information for each form field. For information on how to complete form fields using a barcode scanner, see Using Scanners with mComet on page 58.



Working with Messages

Use Messages to communicate with supervisors and other workers. Receive and view messages, along with items sent in response. A number on the envelope indicates that new messages have been received.

1. Choose the Messages icon.

Current messages in your Inbox will display. Choose Refresh to display new messages.

2. Choose a message to review.

3. Review the message. When the message is opened, a ‘Read receipt’ message is sent back to the sender.



4. Choose Reply to respond, or Delete to delete the message. Note: Deleted handset messages are kept on the CT server.

The Reply screen displays, populated automatically with the sender’s name. However, you can choose the To field to display a listing of additional recipients, as shown below, and then choose Accept.

5. Type a response and choose Send.



6. To compose a new message, choose the icon from the Inbox screen. Select message recipients, enter a subject in the Subject field, and type your message.



Creating Landmarks

Create a landmark based on any location. The landmark is stored in the database and is available on the CT workstation. Landmarks must be activated for your account by Actsoft Comet Tracker Support. Additionally, you may need to clock in to access this option.

1. Choose Landmark from the menu at the bottom.

2. Enter a name for your landmark in the Name field.

A map of your current location displays with the latitude and longitude automatically populated. After you select a location, the Latitude and Longitude fields are re-populated.

If you want to select a position that is not displayed on the map, touch and zoom in on the map to select a point manually.

When you press and hold on the location, a manual location is created, which changes the latitude and longitude from the default location.



3. Complete any additional fields displayed on the screen.

4. Choose the Action button when you are finished. Your landmark is also displayed on the Comet Tracker workstation.



Using the Barcode Scanner

Use your handset’s barcode scanner to scan barcodes. When using the handset as a scanner, you do not have to enter barcode data into forms manually.

1. Navigate to one of the four (4) screens that allow barcode scans:

• Form/Child form • Repeatable Form • Clock In • Clock Out

2. Choose a form field that is configured to accept a barcode scan, such as a text field.

3. Hold and press the field to display the field submenu.

4. Choose Scan, and center the camera viewfinder on the barcode you want to scan. The handset will scan the barcode and populate the field you have chosen.

Scans may be unsuccessful if the data conflicts with form field constraints.

Index


Index

Adding images to forms, 28 Adding signatures to forms, 32 Advanced forms, 34 Advancing multiple time statuses, 21 Alerts

repeat timer, 18 Application

requirements, iii Barcode scanner, 58 Clocking in

icon, 22 Clocking in, 22 Clocking on and off break, 24 Clocking on and off lunch, 25 Clocking out, 23 Convenience keys, 9 Copying

order data, 44 Creating child forms, 32 Deleting time records, 21 Forms

adding signatures, 32 advanced, 34 archived, 26, 34 child, 32 child field, 26 feature, 26

Function labels, 11 GPS Status, 52 Handset

requirements, iii Images, 28 Installing mComet, 7 Landmarks

creating, 56 option, 56

Links in orders, 43

Lists, 13 Mapping routes, 48 mComet

installation, 7 setup, 15

Messages sending and receiving, 53

Messaging, 53 Navigating

mComet, 9 Orders, 42

copying, 44 linked text in, 43 reading, 43 refreshing, 43 searching, 44

Reading orders, 43 Refreshing

orders, 43 Required fields, 13 Returning from suspended status, 15 Route map, 48 Searching

orders, 44 Setup, 15 Signatures, 32 Status

GPS, 52 updating orders, 45 worker, 17

Submenus, 12 Supported devices, i

handsets, i Suspending mComet, 15 Technical support and training, ii Time entry

supervisor, 20 worker, 20

Time records deleting, 21

Time status advancing multiple, 21

Uninstall mComet, 8 Updating

order status, 45 Using forms with orders, 51 Worker status, 17 Worker time entry, 20 Working with forms, 26 Working with messages, 53 Working with orders, 42



Glossary

Account number An Actsoft-issued number used to access mComet on the handset.

Asset Any object owned by a company that can be tracked, such as equipment.

Child form A subform that provides additional information about the main (or parent) form.

Conditional section A shaded area of a handset form that contains data that the user must respond to. Depending on the user’s response, additional sections may display for completion.

Comet Tracker (CT) The suite of applications used to configure GPS monitoring and the mComet application on the handset. There are four (4) versions of Comet Tracker:

• Comet EZ (Web version) • Comet Tracker • Comet Mobile Worker • Comet Tracker Lite (handset tracking only – no

desktop application required) Form An mComet feature used to record and store data on

the handset. A form can be set up for any type of job function (service call, delivery, customer visit, etc.). Forms is available only if it has been configured by your system administrator. Your system administrator creates the customized fields for data capture.

GSM Global System for Mobile communications. GSM is a digital mobile telephony system that is widely used in Europe and other parts of the world. It uses a variation of time division multiple access (TDMA) and is the most widely used of the three digital wireless telephony technologies (TDMA, GSM, and CDMA). GSM digitizes and compresses data, then sends it down a channel with two other streams of user data, each in its own time slot. It operates at either the 900 MHz or 1800 MHz frequency band.

GPS A satellite-based radio navigation system that consists of three segments – the satellite constellation, ground control network, and user equipment. People use GPS on their mobile devices for navigation software applications.

Glossary


Landmark A geographical location that users can mark and store in the handset for retrieval, such as an address on a delivery route.

mComet The handset application used with the CT workstation application that allows workers in the field to communicate with the home office. mComet uses built-in GPS tracking function to gather location information at specified time intervals and transmit the resulting data to the hosted server. Use it to clock in and out of work shifts, enter information about jobs, and receive updated forms while in the field.

PTN Personal Telephone Number. PTNs can include international phone numbers up to fifteen (15) digits. When your PTN is configured in Comet Tracker, mComet will automatically log you on upon initial installation.

Repeatable form A form used multiple times to enter related data. For example, multiple parts used on a service call can be entered into separate repeatable forms.

SMS A communication service standardized in the GSM mobile communication system, using standardized communications protocols allowing the interchange of short text messages between mobile telephone devices.

Form A user-defined event or item added into the Form area of mComet.

Time status cycle A linear set of user work statuses (Clocked In, Clocked Out, On Break, Off Break, On Lunch, Off Lunch) used to advance workers through their workday.

User number An Actsoft-issued number used for access to the mComet on the handset.

©2011 Actsoft, Inc. All rights reserved. mComet, Comet Tracker and the Comet Tracker logo are trademarks of Actsoft, Inc. Apple, the Apple logo, AirPlay, Apple TV, Cover Flow, FaceTime, iBooks, iCal, iPhone, iPhoto, iPod, iTunes, Keynote, Mac, Macintosh, Mac OS, Numbers, Pages, QuickTime, Safari, Spotlight, and the Works with iPhone logo are trademarks of Apple Inc., registered in the U.S. and other countries. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.

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