O B J E C T I V E S

To secure a position in the organization that offers challenge and opportunity for my

career development and at the same time serve the organization to the best of my

capabilities. I would like to gain new skills while utilizing my current area of expertise in

computers and network security.

E D U C A T I O N

Bay de Noc Commun i ty Co l l ege

12-17-2010

Computer Network Systems & Security AAS

E X P E R I E N C E

Own and Operate | MMCR (Mi chae l McMahon Compu te r Repa i r )

12-2010 - present

A computer repair business providing computer help and services at affordable prices with

intelligent flexibility towards each customer (discounts, coupons, and NEW customer packages

available).

Network Administrator | Globa l Response No r th

06-2013 – 12-2013

Worked within and maintained two domain controllers running Windows Server Enterprise

2008, which includes Active Directory and Group Policy Object environments.

Deployed desktops, laptops, monitors, printers, mice, and keyboards. Installed software, such

as Citrix, Microsoft Office, Java, Adobe Flash & Reader, and also installed hardware, such as

Nortel and Cisco VOIP, Server Network Cards, Wireless Access Points, Switches, Patch Panels,

Data Jacks, and Plates.

Accurately inventoried all new and existing hardware and software in a Microsoft Excel

spreadsheet, while maintaining excellent communications.

Michael McMahon

01/30/20105 1812 5th Avenue South

Cell: (906) 250-5520 Home: (906) 233-7494 Message: (906) 399-6485

Email: mcmamj15@gmail.com

Online Resume: www.linkedin.com/pub/michael-mcmahon/80/930/75b/

Michael McMahon

Page 2

Information Technology Service Assistant | Bay de Noc Commun i ty Co l l ege

05-2008 – 12-2010

Deployed PC and MAC related hardware & and software across campus.

Repaired, diagnosed, and tested servers, computers, routers, monitors, and printers by

completing work orders and documenting each event properly per instructor.

Maintained communication with all employees throughout the campus grounds.

Easy Tech Associate| S tap le s , INC.

09-2008 – 06-2010

Provided a complete 360 customer experience, which included intake, diagnosis, repair, and

outtake, of customers’ computers, while also explaining related products to their specific

needs.

Provided excellent in-house leadership and precisely answered customer questions over the

phone, while supporting other associates within a different department.

Replenished store products when a POS recovery truck was received.

Supervisor/Network Administrator | I s sues and Answers

05-2006 – 05-2008

Deployed desktops, monitors, and printers; installed related hardware and software; and

maintained a Windows Server Standard 2003 environment with one domain controller.

Oversaw interviewers and completed related paperwork, trained employees to become more

efficient and confident in performing telephone and internet-based surveys.

Traveled to Houghton, MI, Iron Mountain, MI, and Connersville, IN to set-up NEW facilities (i.e.

offices, cubicles, computer stations, server rooms, hardware and software, and running data

lines).

S K I L L S

Windows operating systems (8, 7, Vista, Millennium, 98), DOS, Microsoft software (Word,

Excel, Access, PowerPoint, Outlook, Publisher, Visio and OneNote), network security, network

cards, Java, wireless routers, Wi-Fi, troubleshooting computers, hardware and software

installations, printers, switches, HTML, digital imaging, photo editing, Adobe flash & reader,

Citrix, VoIP, Linux, written and communication skills, problem solver, hard worker, project

driven, team player, customer orientated, multi-tasking.