Copyright © 2011 METRO Cash & Carry Ukraine Member of METRO Group

Best cashier 2011

Nadiya LubninaHead of Corporate Communications

December 15th, 2011

Member of METRO GroupMETRO Cash & Carry > Ukraine <

METRO Cash & Carry Ukraine

30 stores in 22 cities7200 employees, 86% - in the regionsSales area – 280 000 sq meters3rd largest among organized retailers in terms of sales area

Member of METRO GroupMETRO Cash & Carry > Ukraine <

20% of the company’s staff

The highest churn out rate

High level of service at check out - one of the key customer satisfaction factors according to MASMI

Member of METRO GroupMETRO Cash & Carry > Ukraine <

Being a cashier is important!

Page 4

2 stage contest:

1 stage: selection of the best cashiers in each store (efficiency, accuracy, sales volume, friendliness + general test)

2 days final event in Kharkiv

1st day – training & leisure

2nd day – live competition at the desks

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Results

Page 5

803 cashiers took part (apprx. 90%)

The winner has been promoted one

month after

Better cashiers motivation for summer

season

Positive feedbacks of the cashiers,

better attitude from other floor staff

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Please ask your

questions!