mca 2013 - cgi - maurik hellebrekers

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© CGI Group Inc. CONFIDENTIAL Maximise the Mobile money opportunity 22 th May 2013, Amsterdam I Maurik Hellebrekers

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Page 1: MCA 2013 - CGI - Maurik Hellebrekers

© CGI Group Inc. CONFIDENTIAL

Maximise the Mobile money opportunity

22th May 2013, Amsterdam I Maurik Hellebrekers

Page 2: MCA 2013 - CGI - Maurik Hellebrekers

A global information technology and business

process services champion

World’s 6th largest independent IT and BPS firm

Founded in 1976

72,000 professionals

85% are CGI shareholders*

Present in more than

40 countries

Backlog: C$17.7B

Focused industry

expertise

End-to-end IT services

Client proximity model

complemented by robust

global delivery network

100+ leading IP-based

solutions

High-end business

and IT consulting

Revenue: C$10.4B **

Page 3: MCA 2013 - CGI - Maurik Hellebrekers

20m

registered

customers

Transactions p.a.

2.4bn

$30bn

Value of payments

& transactions p.a.

700+ Mobile Money Experts

Total customers

350+ Global Banks & FIs

CGI & Monitise – Strategic Mobile Money Alliance

Netherlands

3,400 employees

In 8 cities

Worldwide

72,000 employees

Strategic

Partners Clients leading banks & payment

providers in the Netherlands

6th Largest

provider of

IT &

business

functions

85%

CGI's

geographical

reach covers

of global IT

spending

$10bn 2012

turnover

Page 4: MCA 2013 - CGI - Maurik Hellebrekers

The digital customer is on Smartphone and Tablet

Page 5: MCA 2013 - CGI - Maurik Hellebrekers

The digital customer experience

Page 6: MCA 2013 - CGI - Maurik Hellebrekers

What is Mobile Money? Consumers Want to Bank, Pay and Buy Anytime & Anywhere

Underpinned by the feeling of security, safety, trust, convenience and ease

Enabling critical consumer-centric interactions through mobile

Page 8: MCA 2013 - CGI - Maurik Hellebrekers

Leveraging mBanking to payments & commerce

26+

Visits per month on average – just to check balances,

set alerts, make bill payments

Alerts

Balance

P2P

Bill-pay

Loyalty

Mobile

wallet

Prepaid

Top up

Tickets

Virtual

Credit

card

Cross sell Offers

FX

Prepaid

Underpinned by bank-grade platform, and key platform-management functionality

m-payments m-banking m-commerce

Page 9: MCA 2013 - CGI - Maurik Hellebrekers

Wallets: Access point to the customer Bank and retailer/manufacturer originated offers

Relevant offers (driven by customer preferences & analytics).

Multiple receipt & redemption options

“Local” offers from smaller merchants

A bank loyalty scheme – easily accessible, used frequently – driving true customer loyalty

Storage and use of retailer schemes within the bank app – swap and redeem points

Consumer can track their spending and rewards

A mobile market where consumers search for great products at great prices

Easy to purchase – just one click completes the sale

The bank’s card is used to buy tickets, top-up airtime, etc – all in one channel

The bank brand remains firmly at the top of wallet

Offering consumers choice on how to pay – simply tap and go, via bar or QR codes

Whichever way the consumer chooses – the bank remains central to the buying process

National & Local Offers

Loyalty & Rewards

Mobile Marketplace

Reload & Tickets

Proximity Payment

Page 11: MCA 2013 - CGI - Maurik Hellebrekers

Instant mobile checkout – Tap & Buy

Page 12: MCA 2013 - CGI - Maurik Hellebrekers

Customer Service: Emergency cash

Emergency cash: Customers are able to withdraw money from

UK-wide ATMs via their app without the need of their bank cards

12

Page 13: MCA 2013 - CGI - Maurik Hellebrekers

Extending P2P capabilities Enables remote payments between app users, as well as payments for goods via

QR code scanning

Page 14: MCA 2013 - CGI - Maurik Hellebrekers

Offers and loyalty – online experience

Page 15: MCA 2013 - CGI - Maurik Hellebrekers

Offers and loyalty – location based

Page 16: MCA 2013 - CGI - Maurik Hellebrekers

Mobile point of sale: beyond card acceptance

• Our mPOS solution caters for the secure Chip & PIN, Chip & Signature or swipe & signature

payment methods

Page 17: MCA 2013 - CGI - Maurik Hellebrekers

Micro

Merchants

SMEs

Tier 1

Merchants

Illustrative value-added features for mPOS

customer segments:

mPoS Roadmap-beyond just card acceptance

Page 18: MCA 2013 - CGI - Maurik Hellebrekers

Our commitment to you We approach every engagement with one

objective in mind: to help our clients succeed