mba program conflict & crisis management
DESCRIPTION
MBA Program Conflict & Crisis Management. faculty: b. k. dhar assistant professor faculty of business administration, ustc e-mail: [email protected] web: http://dhar.weebly.com. Conflict & Crisis Management. Chapter 1 INTRODUCTION. Introduction. 1. 3. 2. 4. General skills. - PowerPoint PPT PresentationTRANSCRIPT
FACULTY:B. K. DHAR
ASSISTANT PROFESSORFACULTY OF BUSINESS ADMINISTRATION, USTC
E-MAIL: [email protected]: HTTP://DHAR.WEEBLY.COM
MBA Program
Conflict & Crisis Management
Conflict & Crisis Management
Chapter 1
INTRODUCTION
Introduction
Conflict & Crisis Management
1Expectations 2 3Communication 4Techniques
General skills
EXPECTATIONS AS THE ROOT OF ALL CONFLICT AND CRISIS
Conflict & Crisis Management
1
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Conflict & Crisis Management
• Conflict & Crisis Management
• Conflict & Crisis Management
GENERAL SKILLS REQUIRED FOR DEALING WITH CONFLICT AND COMPLAINTS
Conflict & Crisis Management
2
• Conflict & Crisis Management
• Conflict & Crisis Management
COMMUNICATION STYLES AS BARRIERS TO DEALING WITH CONFLICTS AND COMPLAINTS
Conflict & Crisis Management
3
• Conflict & Crisis Management
TECHNIQUES FOR DEALING WITH CONFLICT AND COMPLAINTS
Conflict & Crisis Management
4
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Conflict and Crisis Management
• Conflict & Crisis Management
• Conflict & Crisis Management
Thank YouThis is the END of the Chapter