mba operations and supply chain management lecture notes 3
DESCRIPTION
Comprehensive notes taken during MBA Class MGMT840 Operations and Supply Chain Management. This document is part of a 6 part series that covers all aspects of MBA level supply chain and operations management. This document is a perfect study guide for anyone interested or a student of MBA level operations and supply chain topics.TRANSCRIPT
Project Management PowerPoint
Employees seem to like teams○
Flattened hierarchies○
Ought to be empowered
Must be allowed to make mistakes (at least they are trying, companies sometimes reward this)
With multi-functional teams that are composed of different areas of the business (marketing, sales, engineering, etc.)
Teams are successful○
High-powered, focused and time constrained□
Tiger Teams
May have customer complaints they may decide how to tackle the problem
Team identifies problems on its own□
Do not meet physically
Could allow for around the clock work since the time is different in different group areas and would allow for online saving of documents (think Google Docs)
◊
Could be design teams (ie: from Asia, North America, Europe, etc. that meet only virtually)
Virtual teams□
Self-directed work teams
Types:○
Teams•
Derivative (incremental change)
Platform (fundamental improvement)
Breakthrough (major change – new markets)
Types:○
Product Change
Process Change
Research and development (advanced technology)
Alliances and partnerships (capabilities beyond current level)
○ Categories
Aka skunkworks
□ Autonomous
□ Single-project set-up□ Project manager has full-authority□ Apple often utilizes this
Pure Project
□ Comes from an existing division within a business Functional
□ Combination of the two□ Has section heads and Project Manager□ Project Manager overall responsible and meets customer□ May have central or decentralized power of managers involved
Matrix Project
○ Structure:
Project Types•
Helpful for creating the activities together for a project○
Or even when things are not going well or on time
Help for seeing when milestones are met○
Shows time and activity done during that time period○
○ Set up like a X Y diagram
• Gantt chart
Went over Mid-Term first
Write a 1/2 page report on this: (from ch. 10 Project Management PP)
See http://www.4pm.com/articles/wbs.pdf (please read) about the level of detail needed in a WBS: don’t micromanage.
•
Good break-down of the cost structure of the project
In-Class Lecture 10/25/2010Monday, October 25, 20107:59 PM
Lecture Notes 10-4-2010 Page 1
○
○
Critical Path Method•
1. Identify all activities and their time durations
2. Determine their sequence, and construct a network diagram (activity on node)
3. Determine the critical path (‘forward pass’)
mean = (a + 4m + b)/6, std.dev. = (b – a)/6
from this, one can compute average and standard deviation of the project completion time.This will help to compute the variability of the project
○ When there are three activity time estimates, estimate the mean and standard deviation of each activity and do the CPM:
4. Determine the early start/ early finish times, and late start/ late finish times. (‘backward pass’)
○ Activities are clearly identified and don't change over time
○ Sequential relationships are clearly identified○ Project control should focus on critical path○ Find crash times, and find the optimal project completion time.
It assumes:•Criticism of CPM
Lecture Notes 10-4-2010 Page 2
M is most likely (is NOT average)
B is pessimistic time
A is optimistic
4m gives weight (4X) to most likely course of action
Squaring makes it variance, without it would beStandard Deviation
Lecture Notes 10-4-2010 Page 3
T is normal (T = Project completion Time)Mean = 38Variance = 11.89Standard Deviation = 3.45 = 3.45 Square root of 11.89(Probability) P(T<40) = P(Z > (40-38)/3.45) = Approximately 72%
Project Completion Time = T is normal (from above)
Time-cost tradeoff:
It costs to expedite activity – due to activity direct costs (overtime, hiring, additional equipment)
It costs to sustain activity – due to project indirect costs (overhead, opportunity costs, contractual terms)
Find crash times, and find the optimal project completion time.
Microsoft Project
Primavera
See http://infogoal.com/pmc/pmcswr.htm
See www.pmi.org PMI: The Project Management Institute
Software
Variances are only valid on the Critical Path (time constraints)
Lecture Notes 10-4-2010 Page 4
See www.pmi.org
Next we Went over Lean, JIT, OM consulting, and Reengineering Powerpoint
• Developed by Toyota, Taiichi OhnoLean/JIT
○ Overproduction, waiting time, unnecessary transport, scrap, multi-task○ WORMPIT: waiting, overtime, rework, motion, processing, inventory, transportation○ Use Pull system (pull them to inventory) not push (push them into inventory storage = wasteful)
Eliminate Waste, especially inventory
○ IE a batch of 100 with flow time, in a 4 stage process, of 100 mins would produce the first 100 in 400 mins
Gets out quicker
□ THIS IS LEAN PRODUCTION Prevents waste or inventory surplus
Batch size of 10 with flow time 10 would make 100 in only 140 mins ○
Reduction in batch sizes in production reduces inventory and flow time
○ Push is pushed into inventory
○ Pull doesn't run unless the market pulls it through manufacturing
Push Pull
○ Product design (standard parts, modular design, flexible manufacturing systems, quality, concurrent engineering)
○ Process design (small lot size, set up time reduction, manufacturing cells, limited work in process, visual controls, improved quality, flexible production, lower inventory, reduced lead times, 5S)
○ Personnel (respect for workers, cross-training, continuous improvement, cost accounting, leadership v management)
○ Planning and control (level loading – mixed model sequencing, pull systems, visual systems, close vendor relationships, reduced transaction processing, preventive maintenance, reduced lead times)
Comparison
JIT thinking Traditional view
Inventory
Liability Asset
Lot size Minimum Formulas (EOQ)
Set ups Reduce the time
Not a priority
Quality Zero defects Some scrap tolerated
Building Blocks in Developing JIT and implementing
○ Eliminate disruptions
○ Make the system flexible
○ Reduce setup times, processing times, lead times
○ Eliminate waste
○ Minimize work in process
○ Simplify the process (reengineer the process)
JIT in Services
○ Low inventory (less investment)
○ Quick response to design changes
○ If design is obsolete, not much is lost
○ Defect is immediately taken care of
○ Forces improvements – like faster change of dies in manufacturing
○ Increases flexibility, reduces lead time
Cross trained workers are more effective
JIT Advantages
Lecture Notes 10-4-2010 Page 5
○ Use of smaller units of capacity allows ‘shifting’ of capacity
○ Use of off-line buffers reduces congestion
○ Reserve capacity for important customers (‘over capacity’)
○ JIT may degenerate to JIC
○
“Living in Dell Time” – when ports closed, Dell airshipped vital parts
Any disruption causes a large impact
○ Inability to ramp up production quickly
○ No hedge against shortage in supply, or increasing prices
○ Cannot take advantage of quantity discounts
○ Too many ‘replenishments’
○ Sometimes, those with power make others keep inventory
JIT Problems
○ Based on original work of Hammer and Champy
○ “rethinking and radical redesign of business processes to achieve dramatic improvements in critical areas of performance”
Organize around outcomes, not tasks
Have those who use the output of the process perform the process
Merge information-processing work into the real work that produces the information
Treat geographically dispersed resources as though they were centralized
Link parallel activities instead of integrating only their results
Put the decision point where the work is performed, and build control into the process
Capture information once – at the source
○ Principles
□ IT
□ Flow charts, value stream maps
□ Creativity and innovation
Innovation
○ Tools
Re-engineering
Lecture Notes 10-4-2010 Page 6