M.B.A. in Self-Management and Crisis Management

Brahma Kumaris, Rajayoga Education & Research Foundation, India And

Dibrugarh University Assam, India

MBA - SELF MANAGEMENT & CRISIS MANAGEMENT

I First Year

Course 1.1 Principles of Management

Course 1.2 Managerial Economics

Course 1.3 Organisational Behaviour

Course 1.4 Managing the Self

Course 1.5 Values for Managerial Performance

Course 1.6 Healthy Lifestyle for Managers

Course 1.7 Synthesis of Spirituality

Course 1.8 Crisis management

II Second Year

Course 2.1 Human Resource Management

Course 2.2 Marketing Management

Course 2.3 Financial Management

Course 2.4 Self Managing Leadership (SML)

Course 2.5 Spirituality for Managerial Excellence

Course 2.6 Stress management & Anger management

Course 2.7 Dissertation on Specialisation with Viva-Voce

COURSE - 1.1: PRINCIPLES OF MANAGEMENT

Objectives: To give a broader understanding of the management concepts and techniques as a first step towards developing, executing talents of the would be managers. The teaching method consists mainly of case studies and group discussions.

Unit-I: The development of management

Development of management thought-free scientific management era-human relation era - social sciences era - management sciences era - contribution of F.W.Taylor, Henri Fayol, Elton Mayo, Mary Parker Follet, Rensis Likert, McGregor, Herbert A. Simon, Peter F. Drucker.Definitions of administration and management - Basic Principles and process of management. Planning - Distinguishing between operational and strategic planning - types of plans - grouping of various types of plans - Steps in planning.

Unit-II: Policy making

Importance of policies - Types of policies - Principles of policy making -Policy formulation and Administration - Basic areas of Policy making. Organisational theory - Formal organisation - Informal organisation -Identificaion of informal groups - Sociogram influence charts - Benefits of sound organisation structure.Departmentation - Organisation Charts and manuals.

Unit-III: Authority

Relationship - Line authority - Staff authority - Line organisation - Pure line and Departmental line organisation - Staff relationships - line and staff organisation - functional organisation - Committee organisation. Definition of Authority - Components of authority - Rational authority - Traditional authority - Charismatic authority - Limits of authority - Delegation of authority - Centralisation and Decentralisation. Staffing Function - Nature and purpose of staffing - importance of staffing - Components of staffing.

Unit-IV: The direction function

Leadership styles and functions.Motivation - Need want satisfaction chain - Theories of Motivation - Pattern concept theory - Achievement Expectation Theory - XY theory - Maslows Theory - Alderier's ERG Theory - Interaction Theory - Importance of Financial and Non- Financial Incentives. Communication - Types and forms of communication - Process of communication - Communication Network - Barriers to effective communication - Suggestions to maintain effective communication.

Unit-V: Decision Making Process

Common sense approach - Scientific approach - OR Method - Rational, Humanistic, Positive - procrastinative - negative and integrative approaches. Co-ordination - Need for co-ordination - Types of Interdependence - Co- ordination - Pooled, Sequential and reciprocal interdependence - Principles of co-ordination - Approaches to achieving effective co-ordination - problem of co-ordination. Concept of Control - Importance of Control - Span of Control - An integrated Control System.

Unit-VI: Management by objectives (MBO)

Hierarchy of objectives/Qualitative and Quantitative objectives - Process of MBO - Management by Exception. Supervision - Position of a Supervisor - Function and Qualities of a Good Supervisor - Role of a Supervisory Key man - Man in the Middle Marginal man - Human Relations specialist - Essential requirements of effective supervision - Rensis liket studies of supervisor - effectiveness. Social responsibility of business.

Text:

1. Harold Koontz, Cyril Odonnell and Melitrich ., “Management”, McGraw Hill publications. Tokyo.

2. Henri Fayol. ,” General and Industrial Management”, Pitman Paperbacks.

References:

1. McFatland ., “Management” Collier MacMillan Publications, London.

2. Sripati Ranganadha.,” Industrial Management and Marketing Research”, Meert Meenakshi Prakashan. (1979)

3. Rabert M. Fulner .,” The New Management”, MacMillan Publications New Yorks.

COURSE 1.2: MANAGERIAL ECONOMICS

Objectives: This course gives students an understanding of the concepts and tools needed for economic decision making in private organisations operating in competitive markets. At the end of the course, students should be able to link real business decisions to theoretical models.

Unit-I: The scope and Method of Managerial Economics Its relation to other branches of learning- The Place of Managerial Economics.

Unit-II: Demand Analysis and Forecasting Meaning, Characteristics and Determinants of Demand, Demand Functions, Demand

Elasticities - Income, Price, and Cost, Elasticity of demand - Demand Forecasting and Forecasting methods.

Unit-III: Cost Analysis and Production

Cost concepts, Distinction between accounting cost and economics costs. Determinants of cost. Cost-output relationship. Returns to scale concept, Break - Even Analysis.

Unit-IV: Market Structure and Pricing

Various forms of Market Structure. Equilibrium of a firm. Perfect competition.

Monopolistic market. Oligopolistic market; Pricing of products under different Market

Structure, Price Discrimination. Techniques of Pricing. Factors affecting Pricing Decision.

Joint Product Pricing.

Unit-V: Profit Management The Concept of Profit. Nature and Measurement of Profits. Profit Maximization. Profit Planning and control.

Unit-VI: National Income

Definition, Measurement - National Income and Economic Welfare Business Cycle.

Text:

1) Moti Paul S. Gupta,” Managerial Economics”, Tata McGraw HillPub., New Delhi, 2007

2) Varshney, R.L.Maheswari, K.L “ Managerial Economics”, Sultan Chand & sons.New

Delhi,2000

References:

3) Peterson&Lewis, ”Managerial Economics”,4th Edition, Prentice Hall of India(p)Ltd.,

New Delhi,2003

4) Natarajan,B., and S.K.Nagarajan,” Developing Analytical skills-cases in Management”

Shroff Publishers,Mumbai,1st edition,2007

5) Mehta, ”Managerial Economics” Sultan and Chand, New Delhi,2000

COURSE 1.3: ORGANISATIONAL BEHAVIOUR

Objectives Objectives: Understanding the individual differences in behaviour, complexities of

human motivation, most preferred Leadership styles, reasons for group formation, managing employee change, organisational development process, and quality of work life are some of the areas given thrust in this course.

Unit – I: Understanding Organisational Behaviour

Organisational Behaviour -Meaning - Importance - Historical Development of Organisation Behaviour - Organisation as a Social System - Socio Technical System - Open system - Factors influencing Organisational Behaviour - Environmental Factors, constraints over organisation & managerial performance. Unit – II: Understanding Individual

Nature of man - Similarities and differences among individuals - Models of man - Personality - Stages of personality development - Determinants of personality - Learning - Perception - . Factors Influencing Perception - Perceptual Distortion .- values - Attitudes - Attitude formation - Role Behaviour - Status - Sources arid Problems of Status.

Unit – III: Understanding groups

: Meaning of group and group dynamics - Reasons for the formation of groups- Characteristics of groups - Theories of Group Dynamics-- Types of Groups in Organisations - Group Cohesiveness - Factors Influencing Group Cohesiveness - Group decision Making process -r- Small group behaviour.

Unit – IV: Leadership & Motivation

Leadership Concept - Characteristics - Leadership Styles - Managerial grid - Leadership Continuum - Leadership Effectiveness - Motivation - Concept and importance - Motivators - Financial & Non-Financial - Theories of Motivation.

Unit – V: Management of change

Meaning - Importance - Resistance to change -Causes - Dealing with Resistance to change - Concepts of Social change & Organisational change - Factors contributing to organisational change - Introducing change in large organisations - Change agents - Organisational development - Meaning & process.

Unit – VI: Organisational Culture

Conflict & Effectiveness Organisational Culture - Concepts between organisational culture and organisations climate - Factors influencing organisational climate - Morale - Concepts - Factors influencing morale - Organisational conflict - Causes & types - Managing conflict - Organisational Effectiveness - Indicators of Organisational Effectiveness - Achieving Organisational Effectiveness. Text:

1. Rao, VSP and Narayanan, P.S. "Organisation Theory and Behaviour" Konark Publishers Pvt. Ltd. Delhi, 1987.

2. Fred Luthans,” Organisational Behaviour”, McGraw Hill,Singapore,2008

References: 3. Prasad, L.M. "Organisational Theory and Behaviour" Sultan Chand and Sons,New

Delhi. 4. Sekaran,Uma "Organisational Behaviour - Text and Cases" Tata McGraw Hill

Publishers Ltd., New Delhi .. 5. Steven Robbins and Seema Sanghvi,”Organisational Behaviour”,Pearson

education,2008 Management" Tata McGraw Hill Publishers Ltd., New Delhi, 1988

COURSE- 1.4: MANAGING THE SELF

Objectives: This course gives students an understanding of the concepts and tools needed

for understanding and working on the “Self”. It is useful for harnessing the immense

powers hidden “with in” the self and these are the secret tools for self-change. The

powers again emerge in the self as it withdraws from body consciousness activity and

attitudes.

Unit-I: Understanding the Self-M.I.S Anatomy of the self-The mind-The intellect-The sub-conscious mind-Consciousness- The cyclic

process with in the self- States of awareness-Innate and acquired qualities of the self- Powers to act.

Unit-II: Process of thinking

Thinking process-Developing thought pattern-Transforming thought pattern-External influences

on thoughts-The power and effects of thoughts-Principles of positive thinking-Benefits of positive

thinking- Methods to change thinking-Steps to change cycle of thinking.

Unit-III: Powers of the self

Power to withdraw- Power to pack up and let go- Power to love or tolerate- Power to accommodate- Power to discriminate-Power to decide-Power to face-Power to co-operate- Pro-activities of powers-Interactivities of powers. Unit-IV: Managing interferences

Perceptional Challenges-Attitudinal Challenges-Experience Challenges-Habituation Challenges-

Mental positioning-Mental limits-Mental assumptions-Associated memories

Unit -V: Development of life skills

Communication skills-Body language-Verbal and Non-verbal-Team building-Nurturing

relationships-Purpose of living-Time managing skills-Time wasters and time killers-3Qs-conflict

management.

Unit- VI: Relationship Management

Significance-Levels of relationships-harmony in relations-Role of self esteem-Factors affecting

relationships-Preventing measures-relationships with family, Friends and colleagues-Relationship with

nature and environment-Relationship with the supreme

Text:

1. Brahma Kumaris, The Spiritual powers of the soul, Literature department, 1998 Brahma Kumaris Ishwariya Vishwa Vidyalaya, Pandav Bhawan, Mount Abu, Rajasthan

2. B.K.Chandra Shekhar, “Science of Mind Simplified”,Diamond Pocket Books(p) Ltd, New Delhi 110 020,2010

References:

1. BK. Jayanti, “The Art of Thinking”, Brahma Kumaris World Spiritual University, Londan NW 10 2HH

2. Brahma Kumaris, “Inner Beauty”, Literature department, Brahma Kumaris Ishwariya Vishwa

Vidyalaya, Pandav Bhawan Mount abu,Rajasthan,2000

3. Brahma Kumaris, “NEW BEGINNINGS”, Literature department, Brahma Kumaris Ishwariya Vishwa

Vidyalaya, Pandav Bhawan Mount abu,Rajasthan,1996

COURSE 1.5: VALUES FOR MANAGERIAL PERFORMANCE

Objectives: This course will teach the students that the Spiritual values are an expression of the self and as such tend to be revealed in our attitude, consciousness and the way we live. Our character is defined by our values. Becoming aware of the inclusion of values in our way of life and our relationships and interactions with others, is a primary focus of spiritual life

Unit- I: Ethical values

What it means?- Signs of success-Reflection points- quotable quotes-Purity- Honesty- Integrity-

Fairness- Compassion-Trust- Truth

Unit- II; Family values

What it means?- Signs of success-Reflection points- quotable quotes-Love- Caring- Patience-

Forgiveness- Faith-Empathy- Harmony

Unit- III: Professional values

What it means? - Signs of success-Reflection points- quotable quotes-Competence—Discipline—

Determination—Perseverance—Respect—Cooperation—Responsibility

Unit- IV: Social Values

What it means? - Signs of success-Reflection points- quotable quotes-Simplicity—Flexibility—

Humility—Reliability—Equanimity—Freedom—Unity

Unit- V: Cultural values

What it means? - Signs of success-Reflection points- quotable quotes- Acceptance—Protection—

Tolerance-- Non- violence—Generosity—Sincerity—Obedience

Unit- VI: Spiritual values

What it means? - Signs of success-Reflection points- quotable quotes- Introspection—Peace—

Courage-- Self authority-- Self Sovereignty—Dedication-- Self actualization

Text:

1. Diane G.Tillman and Pilar Quera Colomina(2003), “LVEP- Educators Training Guide”, Sterling

Publishers (P))Ltd, New Delhi, 110 020

2. Diane .Tillman (2000),” Living Values Activities for young Adults”, Sterling Publishers (P)Ltd, New

Delhi, 110 020

References:

1. Ruth Thompson, “Making Virtue A Reality”, Brahma Kumaris World Spiritual University, Londan,

NW 10 2HH

2. V.O.C. College of Education, “National conference on Ethics and Human Value”s(UGC Sponsored), Thoothukudi,628 008(TN),Souveni,2007

3. Brahma kumaris World Spiritual University, “Retreat magazine” Londan NW 10 2HH Issue nos 7;10;11;13

COURSE 1.6: HEALTHY LIFESTYLE FOR MANAGERS

Objective: In order to reap the richest fruits from Meditation some recommended lifestyle practices,

which are proven to help. None of them are compulsory but they are time tested. Meditation is used

to empower the self to release any unhealthy eating habits and achieve freedom from any addiction. If

we become stronger and our sense of spirituality deepens, we will find that adopting these practices

becomes quite natural.

Unit-I: Diet and Nutrition

Eating Patterns, Rest and Energy-Satwic, Rajeshic and tamasic foods- vegetarian diet- Prepare

food and offer to God-

Unit-II: Moderate exercises

Moderate is sufficient-Regular is vital.

Unit-III: Regular Study/learning attitude

Nourishment-Both mind and Intellect-churning Knowledge-Foundation on Faith-Checking the

chart.

Unit-IV: Authentic Lifestyle

Self respect the foundation of purity-The effect of food on quality of thoughts- Spiritual love-Good

company

Unit-V: Meditation Practice

What is meditation-Types of meditation-Rajyoga meditation-Five fold impact of Rajyoga

Meditation -steps of Rajyoga Meditation- Research studies on Meditation-Benefits of Rajyoga

Meditation

Unit -VI: Selfless service

Moving Forward-Share spiritual knowledge- Service through mind-serving the elements of

nature.

Text:

1. BK Jagdish Chander , “Applied Spiritual Knowledge”, Literature department, Brahma Kumaris

Ishwariya Vishwa Vidyalaya, Delhi,2000

2. BK Jagdish Chander, “Building a Value-Based, Peaceful and Prosperous Society”, Literature

department, Brahma Kumaris Ishwariya Vishwa Vidyalaya, Delhi.2001

References:

1. BK Jagdish Chander,. “ A Kaleidoscopic View of

Issues,Ideas,Events,Intentions,Attitudes,Individuals and Institutions”, Literature

department,Brahma Kumaris Ishwariya Vishwa Vidyalaya,Delhi,2000

2. BK Jagdish Chander Hassija, “The Eternal World drama”, Literature department, Brahma

Kumaris Ishwariya Vishwa Vidyalaya, Delhi,1985

3. BK. Jayanti, “ Practical Meditation”, Brahma kumaris World Spiritual University, Londan NW 10

2HH,2003

COURSE 1.7: SYNTHESIS OF SPIRITUALITY

Objective: This course aims at gaining insight about the spirituality. Spiritual process is not

logical or linear but associative and re-iterative. Further we learn spirituality by going more

subtly in to what we already know. Like the under currents of the sea ,barely seen but

certainly felt, much of spiritual growth goes on subtly underneath the surface and for this

reason sometimes it is difficult to describe.

Unit-I: Life’s Journey-Pathways to happiness

Awareness-understanding-Realizing-Empowering-Transformation-Benevolence-Happiness

Unit-II: Spirituality in Everyday Life

Free from Tension-Free from fear-Forgive and Forget-Protection from Negativities-Emotional

Stability-Honesty in relationships- meaning and purpose of living

Unit-III: The missing connection

Concepts, Nature & Identity of God-Form or Image-Attributes-Relationships-Purpose and

benefits-Power and Acts-Meditation – Transmitter and receiver.

Unit-IV: The Timeless Dimension

Sir Isaac Newton-Einstein view-The Cycle of Time-The Beginning-Morning-Afternoon-Evening-

Night-The end-Dawn-Going Home-The Cycle continues.

Unit-V: Exercises for Practice

Quiet reflection-Feeling of alienation-Trust the process-Self awareness-Visualize the Divine- think

attributes of God-Develop relationship-Select a Quality-Turn your attention-Letting Go-Stand back and

observe-Reflect on original Qualities-Practice Introversion-Being an Observer-Practice soul

consciousness-Surrender to God-Create Good wishes

Unit-VI: The Arts of Life

The art of Administration-Communication-Dealing with others-Developing-Keeping other’s

contented-Keeping secrets-Leadership-Learning and teaching-Organizing-Reforming-Refreshing-

remaining Happy-Serving-Thinking and creating-Winning friends and Work and Leisure

Text:

1. B.K.Jayanti “Practical Meditation” Spiritual yoga for the mind- Sterling Publishing Co., Inc New

York 10016,2003

2. Nikki de Carteret” Soul Power” The transformation that happens when you know

Alresford,Hants SO24 9A,UKU

References:

3. Ken O’Donnell ”Pathways to Higher Consciousness” Eternity ink Leichhardt NSW 2040

Australia,2003

4. Jim Ryan “ Meditation the 13 pathways to happiness” John Hunt Publishing Ltd., Ropley, hants.

SO24 OBE,UK

5. Brahma Kumaris, “ The Spiritual Powers of the soul” Eternity ink Leichhardt NSW 2040

Australia

COURSE 1.8: CRISIS MANAGEMENT

Objective: This deals with the process by which we have to deal with a major event that threatens to harm every one. It consists of Methods used to respond to both the reality and perception of crises, establishing metrics to define what scenarios constitute a crisis and should consequently trigger the necessary response mechanisms and Communication that occurs within the response phase of emergency management scenarios. Unit-I: The nature and types of crisis

Unexpected situation- urgent Decisions- Time is short- Specific threats - Urgent demands -loss of control- Pressures build - Routine become difficult- Reputation suffers- Communications are difficult-Natural disaster-Technological crises-Confrontation-Malevolence-Crisis of skewed management -value-Crisis of deception -Crisis of management misconduct Unit-II: Crisis planning

Assess risks-Produce plans-Define roles and responsibilities-Appoint crisis management team-

Draw up communication plan-Promote crisis-ready culture-Publish plans and conduct training-Test,

review and practise

Unit-III: Risk assessment and Risk management

Perception of risk-Identification-Determine the risk-Identify ways to reduce the risk- -Prioritize risk

reduction as a strategy-Avoid risk-Reduce the negative effects of risk-accepting the consequences.

Unit-IV: Communication and Crisis leadership

Communication of risk- poor public grasp of risk and risk statistics-Confusion between

relative/absolute/reference/ attributable risk-Variable perception/tolerance of different kinds of risk-

Fantasy of a ‘safe drug’

Unit-V: Models and theories of crisis management

Antecedent conditions-Intrinsic and Perceived crisis-Immature crisis response-Mature crisis

management-Review and Feedback-Chaos theory-Decision theory-Structural & functional theory-

Diffusion of innovation theory

Unit-VI: Disaster management

Types of disasters-Natural and manmade- Prevention and mitigation- Prepare for disasters-

Respond to disasters.

Text:

1. “International conference on Combating challenges of CLIMATE CHANGE”, Vigyan Bhawan,

New Delhi Souvenir (Engineers & Scientists Wing) R.E & R.F and Brahma kumaris,2009

2. “Disaster management” R.E&R.F Scientists and Engineers wing, Academy for a better world,

Brahma kumaris, Mount Abu, Rajasthan,2008

References:

3. BK. Jayanti, “Spirituality in Daily Life”, Brahma kumaris World Spiritual University, Londan NW

10 2HH,2007

4. Indian Psychiatric Society’s “ Spirituality and Mental Health: Reflections of the past, Applications

in the Present and projections for the Future, Task force(2008-2009) in association with Medical

Wing, R.E & R.F, Mount Abu

5. Mohini Punjabi, “The Story of Immortality—A Return to Self- Sovereignty”, Brahma kumaris

World Spiritual Organization(USA) NY11021,2008

COURSE - 2.1: HUMAN RESOURCE MANAGEMENT

Objectives This course aims at gaining insight about the multidimensionality and

complexities involved in understanding individual behaviour in organisations. Thrust is given on HR planning, policies, procurement, selection, strategies of retention, compensation, mobility, grievance handing and employee separations.

Unit-I: Nature and Scope of Human Resource Management (HRM)

Human Resource Management: Meaning - Nature - Scope objectives - Personnel Management Vs HRM - Importance of HRM - problems of HRM-HRM as a profession. Functions of HRM – Classification of HRM-Functions Managerial Functions and Operative functions- organisation of HRM Department - Qualities and qualification of personnel/Human Resource managers. Environmental influences of HRM - Influence of external and internal environmental factors of HRM. Unit-II: Human Resource Planning, Recruitment and Selection

Human Resource Planning - Meaning - Need and importance- Objectives - Problems - Process - Responsibility - Meaning - Factors Influencing Recruitment- Recruitment: Policy - Problem in Recruitment - Organisation for Recruitmeut Sources of Recruitment - Recruitment Practices in India. Selection - Meaning - Factors affecting selection decisions - selection Policy - Steps in selectionTechniques of Selection - Application Blanks - Psychological Tests - Objectives - Uses - Limitations - Interviews - Types - Process - Guidelines for Effective interviews - Limitations of Interview Techniques. Placement - Meaning and Principles -Placement Policy -introduction. Introduction - Meaning and Objectives.

Unit-III: Job Analysis, Description, Evaluation, Design

Job- Analysis - Meaning of Job and job Analysis - Purpose - Uses - Contents - Steps in Job Analysis=- Techniques of .Job Analysis.Job Description - Purpose - Contents - Uses - Limitations- Guidelines for Job Description-Job Specifications. Job' Evaluation - Meaning - Objectives - Procedure - Uses – Limitations. Job Evaluation Methods: Ranking Method, Grading Method, Point System - Factor Comparison Method, Market Pricing Method, Job Pricing Methods - Essentials of Job Evaluation- Job Design - Meaning - Approaches to Designing Jobs - Job Simplifications, Job Enlargement, Job Rotation and Job Enrichment.

Unit-IV: Development of Human Resources

Meaning of training, development and - education - Training: Need and Importance - Objectives - Types - Steps in Training programme - Organisation of Training Programmes - Evaluation of Training Programmes-Concept of management Development Programmes - Essentials of Management Development - Programmes. Techniques of Training and Development -Lecture method Group 'Discussions - Conferences and Seminars, Case Studies, Role Playing, Business Games, Sensitivity training, Job Rotation, Coaching, Understanding, Multiple Management, Programme Instruction. Training and Development in India - Need - Training Courses - Training Institutes - Problems - Government policy.

Unit V:Transfer, Promotion, Discipline and Compensation

Transfers - Objectives - Transfer Policy. Promotion - PUrpose- promotion policy - Demotion. Discipline - Meaning ..' Positive 'and Negative Aspects of Discipline - Causes of indiscipline - Disciplinary Procedure - Maintaining discipline - Compensation: Objectives of Compensation Functions - Principles - Factors Influencing Wage and Salary Administration .: Executive Compensation Plans. Benefits and Employee Service -Fringe Benefits - Coverage of Fringe Benefits - Fringe Benefits in India - Employee Services,

Unit-VI: Performance Appraisal

Meaning - Need and Importance - Objectives - Problems in Performance Appraisal- Factors - Influencing Performance Appraisal- Responsibility for Appraisal - Techniques of Performance Appraisal - Traditional Techniques - Straight Ranking Method - Paired Comparison Method - Man- to-Man Comparison method - Grating Method - Linear Rating Method - Forced Choice Description Method - Free Essay Method - Critical Incident Method - Group Appraisal Method - Field Review Method. Modern Techniques of Performance Appraisal - Appraisal by. MBO - Assessment Centre method -Human Assets Accounting Method - Behaviourally Archored Rating Scales. Quality of Working life: Meaning, - Issues in Quality of Working Life -Measuring Quality of. Working Life - obstacles to Quality of Working Life.Programmes Quality 'Circles - Techniques - How to Make Quality Circles Effective. Text:

1. Yodar, Dale.,” Personnel Management and Industrial Relations”, Prentice Hall of India, New Delhi.

2. Jucions, M.T.” Personal Management”, Richard D.Irwin.

References:

3. Flippo E.E.” Personnel Management”, McGraw Hill Kogahusha, New Delhi.

4. Robbins, Stephen. P.” The Management of Human Resources”, Prentice Hall Inc; Engle Wood Cliffs, New Jersey.

S. Memoria, C.B.” Personnel Management”, Himalaya Publishing House, Bombay.

COURSE - 2.2: MARKETING MANAGEMENT

Objective This course is designed with an aim of teaching the students about the

fundamental concepts involved in developing marketing strategies. Making the students to understand the significance of segmentation, marketing mix elements and consumer protection would greatly help to have a bird's eye view of the subject.

Unit-I: Marketing

Definition - Importance - Concepts in Marketing, Marketing Tasks (Conventional & Stimulational Marketing, Maintenance' Marketing, Synchro Marketing) Marketing Concepts - Traditional and Modern Concepts - Marketing Environment, Marketing Strategies - Kinds of Marketing Strategies.

Unit-II: Market Segmentation

Bases for Segmenting Consumer and industrial Market - Market Targetting and Product Positioning. Consumer Behaviour - Factors Influencing Consumer Behaviour. Marketing Mix Concept - Sales Forecasting - Techniques and Criteria.

Unit-III: Product

Meaning -Classification of Goods - Product Planning and Development-Product Life Cycle - New Product Development - Innovation - Product Obsolescence - Elimination - Product Related Strategies - Branding, Packing, Labeling, Warranting, Trade Mark - Copy Right Patents.

Unit-IV: Pricing

Meaning and Objectives, Pricing Policies and Strategies Pricing

Methods. Promotion - Promotion Mix - Purpose of Promotion- Promotion Strategy -

Sales Promotion - Advertising -Uses of Advertising - Kinds of Advertising Budget- Sales

Management - Salesmanship Qualities - Effectiveness Selling - Sales Process.

Unit-V: Distribution

Selection of channel of distribution - wholesalers and retailers - their function and importance - Transport - their role and importance in distribution network. Ware housing decisions. Management of physical distribution - Marketing Research and Information -Management research - objectives and process.

Unit-VI: Consumerism Problem of consumer protection - Government and Marketing - ISI, AGMARK, Public

Distribution of essential commodities. The Indian Marketing Environment - Ethics in Marketing.

Text:

1. Philip Kotler.,” Marketing”, Prentice Hall.

2. William J Stanton.,” Fundamentals of Marketing”, McGraw Hill, Tokyo.

References:

3. E.Jerome Me Carthy.,” Marketing Management”, Richard D Iraan, Nernz.

4. V.S. Ramaswamy and Namakumari., “Marketing Management”, - Mad.ldn.

5. Victor P.Bue., ”Marketing Management”, McGraw Hill.

COURSE - 2.3: FINANCIAL MANAGEMENT

Objectives: Finance is concerned with everything that takes place in the conduct of the business. Obviously this subject seeks to develop and acquaint the study with the various concepts, techniques, methods of planning, forecasting, raising effective utilisation and appraisal and to develop and increase the decision making ability in the area of finance.

Unit-I: Finance Functions

Meaning - Definition and Scope of Finance function - goals of financial management- executive functions and Incidental functions-Profit maximisation and wealth maximisation.

Unit-II: Sources of Short Term Financing The management of working capital-Net working capital alternative definition –Financing--mix - basic approaches–the Hedging approach the Conservative approach - a Trade off between the two-the aggressive approach. Management of Cash and Marketable Security-Importance of cash and liquidity - motives for holding cash - objectives of cash management - cash balance deciding factors - cash management strategies- determination of cash cycle - cash turn over - Minimum operating cash - stretching the accounts receivables - combined operation of management strategies - working capital control- working capital gap - banking policy.Receivables Management-Objectives- cost - benefits credit policies - credit terms - collection policies. Inventory Management-Objectives of inventory-inventory management techniques - cost benefit. Intermediate Term Financing-Nature - purpose - raising of term loans and other sources of finance.

Unit-III: Sources of Long Term Financing

Long term financing - Nature of long tern financing common stock - preferred stock - debt financing secured and unsecured debts repurchase of shares - rights issue procedure-under writing shares. Rights Issues-Meaning - rights issue procedure - pricing the rights issue under Writing of rights - dilution of market price rights - market price share.

Unit-IV: Dividend Policy Decision

Internal financing - dividend and retained earnings - relevance and irrelevance of dividend - M.M. Hypothesis- Walters Model Cost of retained earnings - dividend practices - factors affecting dividend policy - dividend payou t ratio - stock dividend and stock splits - issue of bonus shares and its procedure.

Unit-V: Leasing

Characteristics of leasing - Leasing as a source of financing - types of leasing - Leasing arrangement advantages and disadvantages.Expansion. and Contraction -Mergers and Acquisitions - Failure-Re-organisation and Liquidation.

Unit-VI: Financing Decisions The cost of capital and capital structure - the cost of specific sources of capital - the

cost of retained earnings measurement of the overall cost of common stock - cost of

preferred stock - the cost of capital.Valuation of Shares-Concept of going concern value – asset approach to valuation earnings approach - market price approach.

Text:

1. Van Horne, James C.,” Financial Management and Policy”, Prentice Hall of India Ltd., 1973, New Delhi.

2. Weston J Fred and E.F. Brigham.,” Managerial Finance “,Hinsdale, Dryden Press. 1973.

References:

3. Solomon Ezra.,” Measuring a Company's Cost of Capital “,Journal of Business, 28 (October, 1955) pp. 210-252.

4. Pandy, I.M.,” Capital Structure and the Cost of Capital “,Vikas Publishing House Pvt. Ltd., New Delhi, 1980.

5. Kuchhal S.C.,” Financial Management”, Chaitanyual Publishing House and Row Publishers, 1976.

COURSE 2.4: SELF MANAGING LEADERSHIP (SML)

Objectives: The course is aimed at acquiring the student with the various components

involved in Self managing Leadership process. The process of change can be understood

in its correct perspective and know how to move from concrete things to abstract things

by a process of step by step thinking and deliberating. The principle message this gives is

“If you always think what you have always thought; you will always do what you have

always done.” ” If you always do what you have always done; you will always get what

you have always got.”

Unit-I: Facts & Insights

Major challenges-Coping with change-Transformational change-The key to stability-SWOT

analysis- Emotional stability-Right frame of mind-Spiritual wisdom-Innate and Acquired self-The higher

self-The power and effects of thoughts—Interferences-Quality from inside out-Keys to self

transformation

Unit-II: Purpose & Values

Centre of living- Various perspectives- Higher purpose-Fulfillment in life-Understanding the

meaning and Importance-Role of intuition-Basis for motivation-Values important in life-usage of

values-Living the values

Unit-III: Vision & Barriers

Value based mental image-personal logo-Create our own script-Secret of taking charge-

exploring inner powers-Identifying the blocks and Barriers-Live practically-know your enemy-

Identifying the root cause-Change in attitude and perception

Unit-IV: KRAs & Strategies

Process of change- Balanced life style-Strategic thinking- clear goal setting- - SMART- Need of

Focusing- Strategies align with values-

Unit-V: Action plan & Implementation

Purpose of Action plan-Focused and concentrated-Action steps-Quality of life-Role of Meditation-

Research studies-monitoring-Timing-Response-ability and Non-violent communication

Unit-VI: Usefulness of Planning model

Personal life- Family life- Professional life- Social life-sustainable development-Aiming and

achieving excellence-Sustenance of excellence-self actualization.

Text:

1. Brain Bacon and Marc Fourcade, “Self managing Leadership” Ahmedabad management

Association,Dec,1994

2. B.K.Usha, “Self managing Leadership” Literature department, Brahma Kumaris Ishwariya

Vishwa Vidyalaya, Pandav Bhawan Mount Abu, Rajasthan

References:

3. BK. Jayanti, “Spirituality in Daily Life”, Brahma kumaris World Spiritual University, Londan NW

10 2HH,2007

4. Indian Psychiatric Society’s “ Spirituality and Mental Health: Reflections of the past, Applications

in the Present and projections for the Future, Task force(2008-2009) in association with Medical

Wing, R.E & R.F, Mount Abu

5. Mohini Punjabi, “The Story of Immortality—A Return to Self- Sovereignty”, Brahma kumaris

World Spiritual Organization(USA) NY11021,2008

COURSE 2.5: SPIRITUALITY FOR Managerial Excellence

Objective: The purpose of this course is to help the students to develop an awareness of

their inner peace, powers and potentials and a moral compass for living and to teach

practical spiritual skills and tools for expressing their potential

Unit-I: Strategies for performance

Power of Problem Solving and Analytical Techniques- Brainstorming - Generating Options -

Critical Path Analysis - Planning and Scheduling Complex Tasks-Decision Trees - Powerful Quantitative

Analysis of Decision Impact-Force Field Analysis - Analysis of all Pressures For and Against Change-PMI -

A Powerful Enhancement to Pros and Cons -SWOT Analysis - Analyzing your Strengths, Weaknesses,

Opportunities and threats.

Unit-II: Perception

Revelation of perception-Visual perception-Auditory perception- Internal Factors influencing

Perceptional mechanism-External factors influencing Perceptional mechanism –Wheel of perception

Unit- III: Consciousness

What is consciousness- Religious perspectives- scientific perspectives-Spiritual perspectives-Vies of

philosophers-Some systems of Psychology.

Unit-IV: Self Image &Self Motivation

Effect on thoughts- External influences on thoughts-Roots of low Self esteem-3 steps to a good self

Image-Motivating factors- Criticism for motivation-Signs of De motivators-Laws of motivation-Skills for

motivation-Wheel of motivation-Principles of Motivational Leader

Unit-V: Cosmic Laws & Spiritual Laws

Law of cause and effect-Law of perfect Justice-Law of Entropy-Law of nag entropy-Law of equal

return-The Laws of Time-Law of Manifestation

Unit- VI: Balancing acts of Life

Responsible & care free-Firmness & Flexible-Economical &Generous-Correction & Forgiveness-

Lawful & Loveable-Ambitious & Contentment.

Text:

1. Surendran. G, (2010), “Secrets of Success”, Sapna Book House(P)Ltd, Bangalore 560 009

2. “Yoga Experimentation: Practical guidelines” Part I, II & III, Academy for a better world, Brahma

kumaris, Mount Abu, Rajasthan

References:

1. “World Congress on Clinical and Preventive cardiology 2007”, World Public Conference on 3D

heart care 2007, 28-30 September, 2007 Souvenir, Brahma Kumaris, Shantivan, Abu, India

2. Brahma Kumaris(2000), “A Hand-Book of Godly Raja Yoga “ , Literature department, Brahma

Kumaris Ishwariya Vishwa Vidyalaya, Pandav Bhawan Mount abu,Rajasthan

3. Brahma kumaris and R.E & R.F (Engineers & Scientists Wing),(2007),” National conference on

Excellence in Life”, at Thoothukudi (TN), Souvenir

COURSE-2.6: STRESS MANAGEMENT & ANGER MANAGEMENT

Objective: This course throws light on right perspective towards stress and Anger most dreaded

disease today. It is nothing but relates to an imbalance between demands made on us and our

capabilities to meet these demands. Such an imbalance can and does lead to physical, physiological

and mental consequences.

Unit-I: Causes, Signs & Symptoms of stress

Eight Illusions of stress-Events, situations & Circumstances –Family and at Work place- What most

people do?- Mental signs-Physical signs-Behavioral signs- Stress on Health perspective, Professional

perspective and Management perspectives

Unit- II: Levels, Effects &Vicious cycle of stress

Physical-Emotional-Mental and Spiritual levels-Types of stress- Occupational stress-Psycho

somatic stress-Sympathetic and Parasympathetic effects- Thinking-Feelings-Performance –Behavior

cycle

Unit-III: Tips to conquer stress

Steps to conquerstress- Messenger- Choosing- Avoid complaining& blaming-Look for advantages- one at

a time-Don’t Compare yourself with others- Positive attitude-Forgive& Forget-Give &Take happiness-Render

Service-Practice Meditation-stress management skills –Detachment- Filtering-Controlling- Non-absorbing-

Deflecting-Stablising

Unit- IV: Traits & Effects of Anger

Forms and derivatives of anger- Anger what it means?-Causes and Reactions to Anger-Research

studies on anger- Negative feelings-aggressiveness-cynicism-Physical signs-mental signs-effect on

relationships

Unit-V: Preventive & Curative measures & Guiding principles

Relaxation techniques-Rajyoga meditation-Understanding cosmic laws and spiritual laws - Self

analysis-Attitudinal change-spiritual outlook-value adoption-Balanced life style-enhancing mental

powers-managing inter personal relationships- Guidelines to overcome anger.

Unit-VI: Healthy ways to manage Stress and Anger

Practicing – self analysis-introspection-positive thinking-Contemplation-Power of acceptance-

attitudinal change- -Role of Meditation/spirituality-Inner journey-Communication with the supreme-

Practice of higher consciousness-Preperation-Contemplation-Absorption-Experience-Transformation-

Physiological effects of Meditation

Text:

1. Mike George, “Learn to Find Inner Peace”, Dunan Baird Publishers Ltd, LondonW1T3QH,2003

2. Mike George,” Learn to Relax”, Brahma kumaris World Spiritual University, Londan NW 10

2HH,2004

References:

3. Mike George, “In the Light of MEDITATION”, Dunan Baird Publishers Ltd ,LondonW1T3QH,2004

4. Promod Batra, “Simple ways to manage STRESS”, Think inc, New Delhi,2000

5. Paul Skye, ”Off-loading STRESS at work place” Pustak Mahal, Delhi 110006,1999

2.7. Dissertation on Specialisation with Viva-Voce