mb0031 - management information system - completed
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MANAGEMENT INFORMATION
SYSTEM
MB0031
SET2MBA 2ndSEM
Name Mohammed Roohul Ameen
Roll Number
Learning Center SMU Riyadh (02543)
Subject Management Information Systems
Date of Submission 28 Feb 2010
Assignment Number MB0031
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1. What are limitations of MIS? What are the factors which lead to the success andfailure of MIS in an organization?
A Management Information System (MIS) is a valuable tool company management uses to gauge
the effectiveness of their business operations. The MIS can provide detailed insight to certain
portions of a company and also assist management with making critical business decisions. While
the style and format of the MIS has changed over the years, its use in management decisions has
increased greatly.
The Facts
An MIS is one method a company uses to obtain reliable information regarding its business
operations. The MIS should not be concerned with whether the information can be retrieved,
but rather how and what information should be retrieved so management can make effective
decisions. Once information is provided through the MIS, decisions can be made regarding the
effectiveness of business operations. Limitations do exist with an MIS, such as the expense to
create and implement an MIS, training time for employees, lack of flexibility and capturing
wrong or incomplete information.
Functional Aspect of MIS
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MIS Expense
MIS implementation can be very expensive for companies looking to manage their operations
more effectively. All divisions and processes must be reviewed when determining what
information management wants extracted for decision purposes. The cost of this review
followed by the installation costs can be extremely expensive for large companies. Additionally,
new employee hiring or employee training related to the MIS can also add to the
implementation costs.
Employee Training
Properly trained employees are a critical part of an MIS. Employees are at the front lines of
business operations and create or manage the daily activities of the company. If an MIS finds a
system flaw or management decides to change a process based on the MIS information, re-
training employees will usually be required. The length and depth of the training may vary,
making it difficult to estimate the cost of this training. Management will also have to account
for the lost productivity during this training period.
MIS Flexibility
Once an MIS is created and installed in a company, it may prove to be an inflexible system.
Making changes quickly to reflect fluctuating business operations may not be possible
depending on the MIS style and functionality. While correcting policies such as internal controls
or operating procedures may be easy, company-wide changes such as service changes,
production enhancements or marketing strategy may not be simple. Major business changes
will require major changes to the MIS, leading to increased costs and downtime of information
reporting.
Information Flaws
The MIS is designed to provide information to management so sound decisions can be made
regarding company operations. The biggest flaw an MIS can have is pulling incorrect or
inadequate information for management. This problem results in wasted time and money for
the company, leading to another review of the MIS to correct the information flaws.
Objectives of a Management Information System
Enhance communication among employees. Deliver complex material throughout the institution. Provide an objective system for recording and aggregating information. Reduce expenses related to labor-intensive manual activities. Support the organization's strategic goals and direction.
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Factors Contributing to Success
If a MIS is to be success then it should have all the features listed as follows:
The MIS is integrated into the managerial functions. It sets clear objectives to ensurethat the MIS focuses on the major issues of the business.
An appropriate information processing technology required to meet the data processingand analysis needs of the users of the MIS is selected.
The MIS is oriented, defined and designed in terms of the users requirements and itsoperational viability is ensured.
The MIS is kept under continuous surveillance, so that its open system design is modifiedaccording to the changing information needs.
MIS focuses on the results and goals, and highlights the factors and reasons for nonachievement.
MIS is not allowed to end up into an information generation mill avoiding the noise inthe information and the communication system.
The MIS recognizes that a manager is a human being and therefore, the systems mustconsider all the human behavioral factors in the process of the management.
The MIS recognizes that the different information needs for different objectives must bemet with. The globalization of information in isolation from the different objectives
leads to too much information and information and its non-use.
The MIS is easy to operate and, therefore, the design of the MIS has such features whichmake up a user-friendly design.
MIS recognizes that the information needs become obsolete and new needs emerge.The MIS design, therefore, has a basic potential capability to quickly meet new needs of
information.
The MIS concentrates on developing the information support to manager critical successfactors. It concentrates on the mission critical applications serving the needs of the top
management.
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Factors Contributing to Failures
Many a times MIS is a failures. The common factors which are responsible for this are listed as
follows:
The MIS is conceived as a data processing and not as an information processing system. The MIS does not provide that information which is needed by the managers but it tends
to provide the information generally the function calls for. The MIS then becomes an
impersonal system.
Underestimating the complexity in the business systems and not recognizing it in theMIS design leads to problems in the successful implementation.
Adequate attention is not given to the quality control aspects of the inputs, the processand the outputs leading to insufficient checks and controls in the MIS.
The MIS is developed without streamlining the transaction processing systems in theorganization.
Lack of training and appreciation that the users of the information and the generators ofthe data are different, and they have to play an important responsible role in the MIS.
The MIS does not meet certain critical and key factors of its users such as a response tothe query on the database, an inability to get the processing done in a particular
manner, lack of user-friendly system and the dependence on the system personnel.
A belief that the computerized MIS can solve all the management problems of planningand control of the business.
Lack of administrative discipline in following the standardized systems and procedures,wrong coding and deviating from the system specifications result in incomplete and
incorrect information.
The MIS does not give perfect information to all the users in the organization.
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2. What is Business Process Re-engineering Explain in detail the focus of BPR on
the current issues in Business.
Introduction:In todays ever-changing world, the only thing that doesnt change is change itself. In a world
increasingly driven by the three Cs: Customer, Competition and Change, companies are on the
lookout for new solutions for their business problems. Recently, some of the more successful
business corporations in the world seem to have hit upon an incredible solution:
Business Process Reengineering (BPR).
Some of the headlines in the popular press read, Wal-Mart
reduces restocking time from six weeks to thirty-six hours.
Hewlett Packards assembly time for server computers
touches new low-four minutes.Taco Bells sales soar from$500 million to $3 billion. The reason behind these success
stories: Business Process Reengineering!
What is reengineering?
Reengineering is the fundamental rethinking and radical
redesign of business processes to achieve dramatic
improvements in critical, contemporary measures of performance such as cost, quality, service
and speed. The key words in the preceding definition are the italicized ones. BPR advocates
that enterprises go back to the basics and reexamine their very roots. It doesnt believe in small
improvements. Rather it aims at total reinvention. As for results: BPR is clearly not for
companies who want a 10% improvement. It is for the ones that need a ten-fold increase.
According to Hammer and Champy, the last but the most important of the four key words is the
word-process. BPR focuses on processes and not on tasks, jobs or people. It endeavors to
redesign the strategic and value added processes that transcend organizational boundaries.
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Focus of BPR on the current issues in Business.
Reengineering focuses on the organization's business processesthe steps and procedures that
govern how resources are used to create products and services that meet the needs ofparticular customers or markets. As a structured ordering of work steps across time and place, a
business process can be decomposed into specific activities, measured, modeled, and improved.
It can also be completely redesigned or eliminated altogether. Reengineering identifies,
analyzes, and redesigns an organization's core business processes with the aim of achieving
dramatic improvements in critical performance measures, such as cost, quality, service, and
speed.
Reengineering recognizes that an organization's business processes are usually fragmented into
sub processes and tasks that are carried out by several specialized functional areas within the
organization. Often, no one is responsible for the overall performance of the entire process.
Reengineering maintains that optimizing the performance of sub processes can result in some
benefits, but cannot yield dramatic improvements if the process itself is fundamentally
inefficient and outmoded. For that reason, reengineering focuses on redesigning the process as
a whole in order to achieve the greatest possible benefits to the organization and their
customers. This drive for realizing dramatic improvements by fundamentally rethinking how the
organization's work should be done distinguishes reengineering from process improvement
efforts that focus on functional or incremental improvement.
A primary focus on essential processes that deliver value Coordination of activities from end-to-end Large improvements in cycle time, cost and quality Ideas are revolutionary rather than evolutionary Information technology is the enabler Eliminating waste and increasing value content Job task, responsibility assignments and information flow all changes
What to reengineer? :
According to many in the BPR field reengineering should focus on processes and not be limited
to thinking about the organizations. After all the organization is only as effective as its
processes.
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Process A business process is a series of steps designed to produce a product or a service. It
includes all the activities that deliver particular results for a given customer (external or
internal). Processes are currently invisible and unnamed because people think about the
individual departments more often than the process with which all of them are involved. So
companies that are currently used to talking in terms of departments such as marketing and
manufacturing must switch to giving names to the processes that they do such that they
express the beginning and end states. These names should imply all the work that gets done
between the start and finish.
For example,order fulfillmentcan be called order to payment process.
Talking about the importance of processes just as companies have organization charts, they
should also have what are calledprocess maps to give a picture of how work flows through the
company. Process mapping provides tools and a proven methodology for identifying your
current As-Is business processes and can be used to provide a To-Be roadmap for reengineering
your product and service business enterprise functions. It is the critical link that your
reengineering team can apply to better understand and significantly improve your business
processes and bottom-line performance Having identified and mapped the processes, deciding
which ones need to be reengineered and in what order is the million-dollar question. Nocompany can take up the unenviable task of reengineering all the processes simultaneously.
Generally they make their choices based on three criteria:- dysfunction: which processes are
functioning the worst?; importance: which are the most critical and influential in terms of
customer satisfaction; Feasibility: which are the processes that are most likely to be successfully
reengineered.
How to reengineer? Five methodologies are summarized in Table below
Activity# Methodology #1 Methodology #2
1 Develop vision & strategy Determine Customer Requirements &Goals for the
Process
2 Create desired culture Map and Measure the Existing Process
3 Integrate & Improve
enterprise
Analyze and Modify Existing Process
4 Develop technology
solutions
Design a Reengineered Process:
5 Implement the Reengineered Process
Activity# Methodology#3 Methodology #4 Methodology #5
1 Set Direction Motivating Reengineering Preparation2 Baseline and Benchmark Justifying Reengineering Identification
3 Create the Vision Planning Reengineering Vision
4 Launch Problem Solving
Projects
Setting up for
Reengineering
Technical & Social
design
5 Design Improvements As Is Description &
Analysis:
Transformation
6 Implement Change To-Be Design and
Validation
7 Embed Continuous
Improvement
Implementation
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Consolidated Methodology:
A consolidated methodology has been developed from the five methodologies previously
presented to provide a structured approach and to facilitate understanding.
Office of Government Commerce,
Trevelyan House, 26 - 30 Great Peter Street, London SW1P 2BYService Desk: 0845 000 4999 E: [email protected]
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3. Explain the various role of a Systems Analyst. What is meant by Feasibility of
systems? What are the various types of Feasibility study?
A systems analyst researches problems, plans solutions, recommends software and systems,and coordinates development to meet business or other requirements. They will be familiar
with multiple approaches to problem-solving. Analysts are often familiar with a variety of
programming languages, operating systems, and computer hardware platforms. Because they
often write user requests into technical specifications, the systems analysts are the liaisons
between vendors and IT professionals.They may be responsible for developing cost analysis,
design considerations, and implementation time-lines.
A systems analyst may:
Interact with the customers to learn and document requirements. Interact with designers to understand software limitations. Help programmers during system development. Perform system testing. Deploy the completed system. Document requirements or contribute to user manuals.
The system analyst role leads and coordinates requirements elicitation and use-case modeling
by outlining the system's functionality and delimiting the system; for example, establishing
what actors and use cases exist, and how they interact.
Staffing
A person acting as system analyst is a good facilitator and has above-average communication
skills. Knowledge of the business and technology domains is essential to have amongst those
acting in this role.
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Feasibility of Systems
Feasibility is a measure of how beneficial the development of an information system would be
to an organization. Feasibility analysis is the activity by which the feasibility is measured.
Feasibility study is a preliminary study which investigates the information needs of prospectiveusers and determines the resource requirements, costs, benefits and feasibility of a proposed
project. The data is first collected for the feasibility study. Later on, the findings of the study are
formalized in a written report that includes preliminary specifications and a development plan
for the proposed system. If the management approves these recommendations of the report
the development process can continue.
Types of feasibility study
The goal of feasibility study is to evaluate alternative systems and to propose the most feasible
and desirable system for development. The feasibility of a proposed system can be evaluated in
four major categories:
Technical feasibility: It is a measure of a technologys suitability to the application beingdesigned or the technologys ability to work with other technologies. It measures the
practicality of a specified technical solution.
Economic feasibility: It is the measure of the cost effectiveness of a project. It is alsoknown as cost-benefit analysis.
Operational feasibility: It is a measure of how comfortable the management and usersare with the technology.
Schedule feasibility: It is a measure of how reasonable the project schedule is
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4. Explain the significance of DSS. What are the components of DSS and explain DSS
model?
Decision support systems constitute a class of computer-based information systems including
knowledge-based systems that support decision-making activities.
A Decision Support System (DSS) is a class of information systems (including but not limited to
computerized systems) that support business and organizational decision-making activities. A
properly designed DSS is an interactive software-based system intended to help decision
makers compile useful information from a combination of raw data, documents, personal
knowledge, or business models to identify and solve problems and make decisions.
Typical information that a decision support application might gather and present are:
An inventory of all of your current information assets (including legacy and relationaldata sources, cubes, data warehouses, and data marts),
Comparative sales figures between one week and the next, Projected revenue figures based on new product sales assumptions.
Components of DSS
Three fundamental components of DSS architecture are
1. The database (or knowledge base),2. The model (i.e., the decision context and user criteria), and3. The user interface.
The users themselves are also important components of the architecture.
DSS Model
DSS systems are not entirely different from other systems and require a structured approach.
Such a framework includes people, technology, and the development approach.
DSS technology levels (of hardware and software) may include:
1. The actual application that will be used by the user. This is the part of the application thatallows the decision maker to make decisions in a particular problem area. The user can act
upon that particular problem.
2. Generator contains Hardware/software environment that allows people to easily developspecific DSS applications. This level makes use of case tools or systems such as Crystal,
AIMMS, and iThink.
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3. Tools include lower level hardware/software. DSS generators including special languages,
function libraries and linking modules
An iterative developmental approach allows for the DSS to be changed and redesigned at
various intervals. Once the system is designed, it will need to be tested and revised for the
desired outcome.
Benefits of DSS
1. Improves personal efficiency2. Expedites problem solving (speed up the progress of problems solving in an organization)3. Facilitates interpersonal communication4. Promotes learning or training5. Increases organizational control6. Generates new evidence in support of a decision7. Creates a competitive advantage over competition8. Encourages exploration and discovery on the part of the decision maker9. Reveals new approaches to thinking about the problem space10.Helps automate the managerial processes.
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Case Study
Read the following case and answer the question
You have 10 messages on voice mail, six faxes in your in-basket, three people standing outside
of your office waiting either for you to get off of the phone or finish speaking with the guy
sitting in your office (whichever comes first). Your computer just beeped to inform you, again,
that an e-mail message has just been added to your stockpile of unread messages gatheringelectronic dust. You make a mental note to change the notification sound to an evil laugh. Your
reading pile is teetering, threatening to put out of misery the plant you haven't watered in three
weeks. You wonder who the strange people are in the picture on your desk. ... Oh yeah, it's your
spouse and kids.
Your boss strides into your office, throws a letter under your nose, and says, "Read this. We just
got a project that requires us to `collaborate over the Internet'-whatever that means-and since
you're the computer guru around here, you have to get a handle on it and teach us all what to
do by next Thursday." As he leaves, you make a few e-comments about what he can e-do with
his e-letter. Welcome to e-hell. Most professionals know by now that eventually they will have
to deal with e-business. It's too early to tell if e-collaboration will resolve the communicationsoverload engineers are facing today or just clutter the available bandwidth even more. Look
around you. Did PCs lead to a paperless office? Waiting for the e-collaboration to stabilize or
shake out, however, might be counterproductive. You might find yourself in a situation like the
one described above where you'll have to "e-collaborate" in a pinch. If this happens, here are a
few survival tips: read about e-collaboration to get a general impression of what it is and how it
works and then visit some Websites where some of the more popular products exist and try
them out. Visit the HPAC Engineering Interactive Website at www.hpac.com and, under Heavy
Duty Content, choose the Information Technology (IT) Tips area. Read the columns on extranets
that were published by Dr. Joel Orr in April and May 2000 and the August column by Digital
Media Editor Lynne Brakeman on collaboration software exhibited during the A/E/C Systems
show earlier this year. These three columns introduce you to collaboration software and point
you to some products that are tailored to our industry.
I'd also recommend visiting Orr's Website (www.extranets.cc) for a comprehensive list of sites.
Some of these sites allow you to download "demo" versions. Trying out the software demo will
help you decide which method is right for you and possibly your whole company. Call some of
the vendors and ask if they provide training either online or at a nearby facility. Depending on
the stock market, some might be desperate enough to come to your office.
If your firm is being required to e-collaborate, as the story goes above, try and find the people
who are leading the e-collaboration effort and ask them what method they're using. If they
have not made a decision on which product to use, you may be able to sway them toward a
decision that benefits you and your company. If you need to teach others in your company how
to use e-collaboration tools or make a corporate-wide procurement/standardization decision, I
recommend that you do further research and get others in your company involved. To learn
more about introducing new information technologies gradually into a company, read the IT
Tips column "Strategic Planning for Information Technology" in the December 1996 issue. This
e-business is a tough nut to crack. It represents a pivotal time in our industry. The best way to
deal with it is proactively.
[Source: Proquest by Ivanovich, Michael G.. Heating/Piping/Air Conditioning Engineering: HPAC.
Cleveland: Sep 2000. Vol. 72, Iss. 9; pg. 9, 1 pgs, Copyright Penton Media, Inc. Sep 2000]
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5. Case Study: Which particular concept of MIS is being dealt here in this particular case? List out allthe issues related to MIS mentioned in the above case. List out all the advantages and disadvantages
what you feel is appropriate in this case.
E-collaboration is discussed in this particular case; stockpile of un-read emails, peoplewaiting outside office to talk reflects the current status of communication, collaboration and
management in the company a typical work scenario faced by a Manager in most of the service
sector organization. The amount of pressure he is in during his daily routines work. Here he
seems to be senior most and most computer literate among others in the office. Hence his boss
comes to him and hands over a letter to him, which mentions about Collaboration over
Internet.
He is supposed to go through the contents and brief everyone by Thursday. The subject is
related to E-Collaboration and E-Business. Further there is information on how to get more
information on E-Collaboration. There are references of various Internet sites given to gathermore inputs on E-Enterprise, E-Business and E-Collaboration.
Collaboration requires individuals working together in a coordinated fashion, towards a
common goal. Accomplishing the goal is the primary purpose for bringing the team together.
E business systems lay foundation of other Enterprise applications, namely E-commerce,
E-communication and E-collaboration.
Issues related to MIS:
Company has new project which requires them to collaborate over internet. Apparently he is the only person in company who knows about IT and MIS in general Doubts whether E-collaboration will resolve business problems or just clutter the available
bandwidth even more
Advantages
A collaborative working environment supports people in both their individual andcooperative work thus giving birth to a new class of professionals (eProfessionals), who can
work together irrespective of their geographical location. Collaborative software support project management functions, such as task assignments,
time-management with deadlines, shared calendars, required documentation, archiving and
promotion for potential reuse.
Supports the development of an idea, the creation of a design, achievement of a sharedgoal. Therefore, real collaboration technologies deliver the functionality for many
participants to augment a common deliverable.
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Record or document management, threaded discussions, audit history, and othermechanisms designed to capture the efforts of many into a managed content environment.
Brainstorming is considered to be a tenant of collaboration, with the rapid exchange ofideas facilitating the group decision making process.
E-business enterprise is open twenty-four hours, and being independent, managers,vendors; customers transact business anytime from anywhere.
Disadvantages
He has to get a handle on it and teach all the staff what to do by next Thursday. Short notice to understand different aspects of E-collaboration. Primary challenge is to convert domestic process design to work for international
process, where integration of multinational information systems using different
communication standards, country specific accounting practices, and laws of security are
to be adhered strictly.
Need to "e-collaborate" in a pinch. This is just not a technical change in business operations but a cultural change in the
mindset of managers and workers to look beyond the conventional organization. It
means changing the organization behavior to take competitive advantage of the E-
business technology.
The last but not the least important is the challenge to organize and implementinformation architecture and information technology platforms, considering multiple
locations and multiple information needs arising due to global operations of the
business into a comprehensive MIS.