maykor (eng)

COMPANY OVERVIEW

COMPANY OVERVIEW 2

Contents

WHY OUTSOURCE COMPANY OVERVIEW • About MAYKOR • Leader in the Russian and Global Outsourcing Industry • National Footprint • Milestones • Trusted Partner to Leading Organizations Worldwide SERVICES • IT Outsourcing • Facility Management • Industry-Specific Services • Business Solutions as a Service (BSaaS) • Business Applications Implementation and Support • Business Process Outsourcing (BPO) CASE STUDIES PROVEN COLLABORATIVE DELIVERY APPROACH THE MAYKOR ADVANTAGE PARTNERS CONTACT

3 4 5 6 7 8 9

11 12 13 14 15 16 17 18 28 29 30 31

COMPANY OVERVIEW 3

Why Outsource

Reduced operating and maintenance costs

Dozens of experts for a price of one

No vacations and sick leaves No need to invest in selecting

and training non-core staff

Experts with the skills to solve day-to-day and adhoc tasks

Strict compliance with internal rules and procedures

Long-term collaboration focus from service provider Improve timing

and quality control

Fast scalability and delivery

COST SAVINGS

RELIABILITY THE RIGHT RESOURCES

Company Overview

The largest network of delivery centers, a highly qualified and knowledgeable team of experts, and a mature logistics infrastructure across Russia

COMPANY OVERVIEW 5

About MAYKOR

1.6M UNITS BEING SERVICED

4,000 HIGHLY QUALIFIED SPECIALISTS

1,200 CUSTOMERS

83 BRANCHES

400 SERVICE SUBDIVISIONS

MAYKOR is a leading Russian provider of IT and business process outsourcing services with an extensive network of branches and delivery centers across Russia

COMPANY OVERVIEW 6

Leader in the Russian and Global Outsourcing Industry

TOP 10 GLOBAL LEADERS IN THE OUTSOURCING INDUSTRY for revenue growth, employee growth and numbers of centers worldwide

TOP 20 SERVICE PROVIDERS in Retail & Consumer Goods, Telecommunications, and Government

38th PLACE in the “Leaders” category of The Global Outsourcing 100, 2014

International Association of Outsourcing Professionals (IAOP)

Supported by Russian Ministry of Economic Development, Russian Ministry of Telecommunications and Russian Venture Company

The leading national rating agency in Russia

The leading IT and technology analyst in Russia

“TIME FOR INNOVATIONS” AWARD WINNER Winner of “Organizational and Managerial Innovation of the Year” in the “IT and Telecommunications” category, 2013

1st PLACE in the Largest IT Providers of IT Support and Outsourcing in Russia, 2013

3rd PLACE in the Largest Providers of IT Support in Russia, 2013

COMPANY OVERVIEW 7

National Footprint

CENTRAL

MAP OF RUSSIA SHOWING THE FEDERAL DISTRICTS AND THE NUMBER OF:

UNITS BEING SERVICED BRANCHES IN THE REGION

NORTHWESTERN VOLGA SIBERIAN FAR EASTERN

SOUTHERN

83 BRANCHES ACROSS RUSSIA

URAL

470,000 315,000 215,000 160,000 120,000

185,000

109,000 NORTH CAUCASIAN

80,000

18

9

7

14

8

6 12 9

COMPANY OVERVIEW 8

Milestones

Founded management

enterprise

Active work with clients throughout

Russia

Received investments from the Russian Direct Investment Fund (RDIF), the European Bank for

Reconstruction and Development (EBRD) and the CapMan Russia II

fund

Launched mergers and acquisitions (M&A) strategy: acquired 10 regional service companies

Acquired GMCS company

Expanded to 83 branches and 400 service offices throughout Russia

MAYKOR is a leading Russian provider of IT and business

processing outsourcing services

Recognized as an outsourcing leader in Russia and globally:

38th place in The Global Outsourcing 100

Business Process Outsourcing

services development

Client base of more than 1,200 and over 4,000 technical experts employed

Strategy for 2015-2017:

Maintain high growth rate

Expand team of qualified

professionals

Continue to develop innovative solutions,

expand service portfolio

2010 2011 2012 2013 2014 2015 2016 2017

COMPANY OVERVIEW 9

Trusted Partner to Leading Organizations Worldwide

RETAIL

TELECOM

FINANCE

OIL AND GAS

MANUFACTURING

ENERGY

COMPANY OVERVIEW 10

FEDERAL:

REGIONAL:

Public Sector Customers

Social Insurance Fund of the Russian Federation

Interregional Department of the Federal Financial Monitoring Service

Russia Federal Bailiffs` Service

Goverment of the Republic of Dagestan

Regional Divisions of the Pension Fund of Russia

Moscow Department of Finance

Regional offices of the Federal Tax Service of Russia

Northwestern Customs Administration

Regional Departments of Road Safety of the Ministry of Internal Affairs of Russia

Main Department of Internal Affairs of the city of Moscow

Ministry of Finance of the Russian Federation

Ministry of Emergency Situations

Ministry of Health of the Russian Federation

Ministry of Education and Science of the Russian Federation

Russian Post

The Federal Migration Service

COMPANY OVERVIEW 11

Services – From Tasks to Processes

A wide range of services: from basic tasks such as on-site equipment servicing to higher-end value-added outsourcing solutions

Customer core

business

TECH SUPPORT IT and industry-specific equipment on-site

and remote support

FACILITY MANAGEMENT Comprehensive maintenance services of facility

systems and communications

APPLICATION OUTSOURCING Business apps modernization and support

BUSINESS PROCESS OUTSOURCING (BPO) High performance of non-core processes: accounting,

human resources, document management

BUSINESS SOLUTIONS AS A SERVICE (BSaaS) Ready-to-use packaged services:

infrastructure, applications, services, staffing

COMPANY OVERVIEW 12

IT Outsourcing

• Computer and Office Equipment

• Networking and Telephony Equipment

• Data Processing and Storage Systems

• Cloud Services

• Custom Software Development: Mobile and Embedded Applications, Web Solutions

Full range of IT Outsourcing services:

24/7/365 Round-the-clock user support 30%

Operating costs reduction 2X

IT services availability improvement

COMPANY OVERVIEW 13

Facility Management

• Climate Control Systems

• Fire Systems

• Security Systems

• Power Supply and UPS Systems

• Building Automation and Management

Full range of services:

> 30%

Savings in facilities operation and maintenance costs

UNIFIED CONTROL CENTER

Unified quality control center for all systems

> 40% Increase in lifespan of facility systems

COMPANY OVERVIEW 14

Full range of services to ensure smooth operation of:

Industry-Specific Services

• Retail Equipment: POS Systems, Cash Registers, Weighing Systems

• Banking Systems: ATMs, Payment Terminals, Queue Management

• Gas Stations and Oil Depots Infrastructure: Fuel Dispensers, Technological and Fuel Depots Equipment, Control Systems

• GLONASS / GPS Monitoring and Tachographs

• Telecommunications: All Communications Systems and Devices

• Energy: Billing Systems

Operating costs reduction 2X

Faster delivery of turnkey facilities

Consistent service quality level throughout Russia

30% SERVICE QUALITY

Banking equipment services provided by BTE, a subsidiary of MAYKOR

For over 7 years, BTE has been a trusted

partner to many Russian banks. BTE's

merger with MAYKOR formed Russia's

largest Repair Center offering banking

equipment repair and parts restoration.

COMPANY OVERVIEW 15

Business Solutions as a Service (BSaaS)

• Automated Workplace as a Service

• Managed Print Services

• POS Solutions

• Mobile Workforce Management: Performance Monitoring and Optimization

• Fleet Management, Tracking and Dispatch

• Human Capital Management

Ready-to-use all-inclusive solutions:

Savings in purchasing and maintenance costs

100%

High quality service guarantee driven by SLA

Immediate access to resources and technologies

> 60% RECORD

TIME!

COMPANY OVERVIEW 16

Business Applications Implementation and Support

• Enterprise Resource Management

• Planning and Analytics

• Financial and Budget Management

• Logistics and Supply Chain Management

• Sales and After-Sales Service

• Production Management

• Billing and Revenue Management

Advanced IT solutions for a wide range of business needs:

Application Outsourcing Services provided by GMCS, a subsidiary of MAYKOR

In the last 15 years, GMCS has implemented

more than 400 projects for more than 250

clients. GMCS partners with leading software

suppliers including Microsoft, IBM, Oracle,

Infor, SAP, BOSS Kadrovik, etc.

> 25% Increase in enterprise efficiency

3X

Reduction in report preparation time

> 35% Improvement in staff performance

COMPANY OVERVIEW 17

Business Process Outsourcing (BPO)

• Shared Services Center Management

• Records Management and Storage

• Finance and Accounting

• Tax Accounting and Reporting

• Human Resources and Payroll Outsourcing

Optimization and improvement of business processes:

100% Non-core business divestment

Reduction in operating costs

Increase in processes execution speed

> 30% 25%

Case Studies

Industry leaders trust MAYKOR to ensure effective operation of 1,600,000 units across Russia

COMPANY OVERVIEW 19

MAYKOR Industry Expertise

Retail and Wholesale

Telecommunications and Media

Oil and Gas

Banking and Finance

Logistics and Transportation

Manufacturing

Energy and Utilities

Public Sector

20

21

22

23

24

25

26

27

COMPANY OVERVIEW 20

Retail and Wholesale

Customer: X5 RETAIL GROUP

Geography of collaboration: Entire Russian Federation

• Comprehensive IT support service for new store openings

• Management of IT and retail equipment

• Corporate business applications outsourcing

Customer: DETSKY MIR


• Turnkey technical support for new store openings across Russia

• Full range of services for establishment and launch of facility systems

Customer: ECCO


• Comprehensive IT and facility management of geographically distributed retail chain,

provision of turnkey service for new store openings

• Corporate business applications outsourcing

225 stores being maintained and over 20 stores were setup across Russia

900 stores were opened in record time in all Russia regions

Over 20% savings in overall maintenance costs for stores, offices and warehouses

COMPANY OVERVIEW 21

Customer: ROSTELECOM

Geography of collaboration: Far Eastern, Siberian, Volga, and Central federal districts of Russia

• Complex technical maintenance of payphones

• Design and installation of facility systems

• Managed print services and workplaces support outsourcing in the Volga Federal District of Russia

• Corporate business application and HR management system outsourcing services

Customer: MTS


• Technical operation and maintenance services of antenna mast structures,

antenna-feeder devices, femtocells

• Managed print services, POS equipment, facility systems and banking equipment maintenance services for MTS retail stores

• Implementation and rollout of enterprise resource planning system for branches

Customer: MEGAFON


• Comprehensive technical maintenance services for antenna mast structures, payphones, VSAT terminals, femtocells

• Optimal operation of POS systems in all retail stores in Russia

• IT outsourcing services for the company’s Volga branch

Telecommunications and Media Большая четверка

доверила MAYKOR свои объекты

More than 1,200 offices and 30,000 workplaces serviced

100% uptime for systems serviced in accordance with SLA

1,800 retail stores on service support in all regions of Russia

COMPANY OVERVIEW 22

Customer: ROSNEFT


• Comprehensive technology and commissioning services for gas stations equipment

and oil depots in RN-Moskva, RN-Ladoga, RN-Severnaya Stolitsa, and RN-Trade

• Technical support for corporate automated payment systems, RN-CARD and Magistral

• Implementation, on-going technical support and development of automated system for merchandise distribution management, analytics and administration

• Implementation of an analytical and cost allocation accounting system for products, processes and deposits of RN-Purneftegaz, one of Rosneft’s largest oil producers

Customer: LUKOIL


• Comprehensive maintenance and operations services of technology and telecommunications

equipment and facility systems for LUKOIL-Nizhnevolzhsknefteprodukt, LUKOIL-Permnefteproduct, LUKOIL-Severo-Zapadnefteprodukt companies

• Management of POS systems for LUKOIL-Tsentrnefteproduct and LUKOIL-Chernozemenefteprodukt

• Optimal operation of terminal equipment and technical support for LICARD, the LUKOIL card system for gas sales

Oil and Gas

19 years of successful cooperation on a wide range of tasks

Reduced emergency requests by 40% and gained 30% savings on technical operation costs

COMPANY OVERVIEW 23

Customer: SBERBANK OF RUSSIA


• Operations and maintenance services of electronic queuing systems

• Efficient ATM network operation and management

• POS terminals maintenance at bank branches

Customer: VTB24


• Efficient Europeum Teller Cash Dispenser equipment operation and management

• Operations and maintenance services of banking equipment

• Implementation of an automated personnel management system

Customer: RAIFFEISENBANK


• Comprehensive IT infrastructure, ATMs and POS terminals outsourcing services

• Facility maintenance services in bank offices in the Volga Federal District of Russia

• Maintenance service and repair of banking equipment in the Southern Federal District of Russia

Banking and Finance

40,000 bank equipment units serviced

Ensure reliable and stable performance of equipment in more than 1,000 bank offices

1,300 ATMs and POS terminals being serviced

COMPANY OVERVIEW 24

Customer: KIT


• Complex IT outsourcing and maintenance of computer and office equipment

• Turnkey IT support for all new office openings

Customer: FREIGHT ONE

Geography of collaboration: Central Federal District of Russia

• Implementation of a centralized budget management system for the company and its branches

Customer: RUSSIAN POST


• Efficient operation of postal POS systems, weighing equipment, banking equipment, copiers,

telephone systems, server hardware, advertising and information systems, electronic queuing systems and self-service terminals

• Application outsourcing services to improve monitoring of financial flows

• Implementation and support of a reporting system for customer personal identification cards usage

• Creation of a universal information system for budgeting and management of accounting processes

Logistics and Transportation

IT outsourcing services for 70 branches

Improved efficiency of the largest rail freight operator in Russia

43,000 post offices serviced in all regions of the country

COMPANY OVERVIEW 25

Manufacturing

Customer: FRIGOGLASS

Geography of collaboration: Russia, Greece, Poland, Romania

• Development of unified factory management solution for key processes including manufacturing,

maintenance service, finance, sales, supply and storage, procurement planning and business process modeling

Customer: VALIO

Geography of collaboration: Northwestern and Central federal districts of Russia

• Development of an integrated management information system with on-going services

and support

Customer: VIRU KEEMIA GRUPP

Geography of collaboration: Estonia

• Upgraded and modernized the company’s ERP enterprise management system by automating

financial management, fixed assets management, sales, procurement, warehousing, oil shale extraction and quality management processes

• Migrated data as part of the transition to Euro to meet the requirements of the European Union

• Implemented a financial reporting system

One of the largest implementations of Microsoft Dynamics AX in food industry

3 factories, 6 distributors and 3 sales offices serviced

A range of IT services provided for the past 11 years

COMPANY OVERVIEW 26

Customer: E.ON RUSSIA

Geography of collaboration: Volga, Siberian, Ural, and Central federal districts of Russia

• Application outsourcing services to help manage 5 geographically dispersed units

Customer: RUSSIAN GRIDS

Geography of collaboration: Far Eastern, Volga, Northwestern, Siberian, Central, and Southern federal districts of Russia

• Outsourcing of development and on-going support of corporate portal

Customer: SIBERIAN COAL ENERGY COMPANY (SUEK)

Geography of collaboration: Far Eastern, Siberian, and Central federal districts of Russia

• Implementation of an operational planning system to enhance the management of coal energy operations

Energy and Utilities

7X reduction in reporting labor cost

Russia's largest Microsoft Dynamics AX ERP implementation

Decrease in rescheduling time from an average of four days to 2-5 hours

COMPANY OVERVIEW 27

Public Sector

Customer: SOCIAL INSURANCE FUND OF THE RUSSIAN FEDERATION


• Technical support, maintenance and development of the company's unified

integrated information system

• Comprehensive IT support, delivery of equipment and software for 83 regional offices and the central office

Customer: MINISTRY OF FINANCE OF THE RUSSIAN FEDERATION

Geography of collaboration: Central Federal District of Russia

• IT infrastructure maintenance and enhancement for the corporate

and private telecommunication networks

• Support for IP-telephony, video broadcasting and requests processing systems

Customer: RUSSIA FEDERAL BAILIFF SERVICE


• Maintenance of the multiservice telecommunications infrastructure

• Management of structured cabling system including design, installation and operation support

• Maintenance and optimization of franking equipment operation

Provision of 100% service quality level in accordance with SLA

Enhanced communications support for 83 regional offices and the central office

10X increase in computing capacity

COMPANY OVERVIEW 28

PREPARATION

EXECUTION

TRANSITION

Proven Collaborative Delivery Approach

Alignment of transition plan

MAYKOR solves your business challenges

Scheduled maintenance and requested works in strict accordance with SLA

Reports

Integration with the customer’s IT systems

Requests management including receipt and processing

*TCP – technical and commercial proposal **SLA (Service Level Agreement) – Agreement on the level of service provided

Audit, TCP preparation*, negotiate the terms of SLA**

Sign a contract for services

Develop instructions and policies

COMPANY OVERVIEW 29

The MAYKOR Advantage

Round-the-clock technical support. Strict compliance with Service Level Agreement (SLA). Extensive experience and deep industry expertise.

A strong resource base and a mature logistics infrastructure. Highly qualified specialists in all regions of Russia.

Cutting-edge approaches to service delivery based on best practices.

From IT infrastructure and Application Outsourcing to Business Solutions as a Service and Business Process Outsourcing.

HIGH QUALITY SERVICES

EXTENSIVE RESOURCES

WIDE RANGE OF SOLUTIONS

CONTINUOUS INNOVATION

Full range of services for geographically distributed and local companies. Standardized rates and high level of service throughout Russia.

NATIONAL FOOTPRINT

COMPANY OVERVIEW 30

Partners

IT SYSTEMS

BUSINESS APPLICATIONS

FACILITY SYSTEMS

RETAIL EQUIPMENT

BANKING EQUIPMENT

GAS STATION EQUIPMENT

CENTRAL OFFICE:

19, NAUCHNY PROEZD, MOSCOW, 117246, RUSSIA +7 (495) 787 45 00 / [email protected]

WWW.MAYKOR.COM