maximize your opentext investment: health assessment
TRANSCRIPT
Three Steps To Maximize The Business Value
Of Your OpenText Investment
Health Assessment: Approach, Benefits and Lessons Learned with Pengrowth Energy
PRESENTATION OVERVIEW
} About Sierra Systems
} Common Reasons for a Health Assessment
} Health Assessment • Approach• Best Practices• Benefits
} Possible Next Steps
} Case Study: Pengrowth
Sierra Systems delivers peak performance to our clients by offering a full range of systems integration services tailored to the unique needs of each industry
• Operates across North America with over 900 employees
• Founded and headquartered in Vancouver, Canada (1966)
• Management Consulting, Systems Integration and Application Management
Our AMS Services
• 30 years delivering market-leading AMS solutions
• Over 100 clients deployed across a wide range of industries
• 200+ AMS certified professionals
• Flexible delivery options
• Proven approach, best practices, tools and methodologies
• Managed via a focused, enterprise wide AMS Business Unit
SMART Methodology™
Automated Tools
Best Practices
Certified Training
Programs
Common Reasons for a Health Assessment
• Content Server (CS) is not operating as it should
• Nobody can find their content (not even IT)
• You want to be in control of the technology
• You want to leverage CS as an enterprise tool
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Health Assessment Overview
Health Assessment Approach
Health Check differs from a Health Assessment
Focus of the Assessment:
Content Server Environment
• Infrastructure
• Applications
• Processes & Controls
Adaptable Infrastructure
Robust Business
Processes
Scalable Applications
Infrastructure
Evaluate:• Network
• Storage
• Security
• Server
Applications
Evaluate:• Customizations
• Software Patches
• 3rd Party Tools
• System Integrations
PatchesSoftware
Customizations
Integrations 3rd Party Tools
Processes and Controls
Workflows
Object Model
Permission Model
Security Model
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Best Practice Recommendations
Best Practice Recommendations
Adopt the following:
• Separate environments
• Application Roadmap
• Update-to-date documentation
• Backup and Recovery
• Deployment Schedule
• Health Checks
Best Practice Recommendations
Avoid the following:
• Single-role based duties
• Single-tiered environments
• Redundant permission models
• Unsecured admin access
• Non-expiring accounts
• Ad-hoc maintenance
Health Assessment Deliverables and Benefits
Deliverables
• Detailed breakdown of OpenText environments
• Highlight areas of concern that need attention and proposed activities to address these concerns
• Establish plans for preventive maintenance
Health Assessment Report
Health Assessment Report
High Priority Issues / Recommended Actions
• Application Event Log Errors
• Index Folders Not Excluded From 3rd Party Tools
• Enterprise Backup Manager Not Being Run
• opentext.ini Configuration Errors
• Production Environment Partition is Full
• Redistribution of Production Partition Data
• Process Error 100
Benefits
• More control over technology
• No hidden surprises
• Reduce costs
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Infrastructure• Lack of documentation• CPU Capacity insufficient• Storage distribution and capacity insufficient for existing operations
Applications• Patch level not up to date• Running on unsupported O/S• Index files not excluded from anti-virus • Inconsistent configurations between servers
Processes and Controls• Insecure permissions models • No access security model • Incomplete backup strategy• Lack of DR/BCP plans• Logging not enabled• Manually updated OpenText schema
Results
• Completed data import on schedule
• Avoided unnecessary costs
• Proactively prevented system failures
• Improved security and auditability
• Enhanced Operational Procedures
• Improved system performance
