Matthew Zebehazy34 Gualbert Avenue Lower - Cheektowaga, NYmatthew.zebehazy@outlook.com - (716) 352-4550

Well-organized individual who can plan within a schedule by being task-oriented and paying close attention todetail. Am able to work both independently and as a member of a team. Able to solve problems quickly andefficiently as required. Excellent writing and speaking skills; comfortable presenting in small and large groupsettings. Enjoy learning new skills for professional advancement and personal development

WORK EXPERIENCE

Loan ProcessorPHH Mortgage Services - Amherst, NY - March 2015 to Present

ResponsibilitiesCurrently training to become a Loan Processor assigned to work with HSBC Loan Officers to assist borrowerswith purchasing or refinancing a variety of home loan products so that an assigned portfolio of loans is movedthrough the origination process to closing.

General Services ProviderSelf Employed - Cheektowaga, NY - June 2013 to Present

Responsible for customer-oriented services, from organizing and recycling paperwork to estate salepreparation and excess item removal. Provide interior and exterior painting and minor repair services, “extrahands”, and various concierge assistance, such as pharmacy pick up and transportation to and from doctor’sappointments.• Provide excellent service by being well organized• Completing all tasks as agreed, both verbally and in writing• Multi-task by working two or more projects at one time through time management skills

Case ManagerPHH Mortgage - Amherst, NY - March 2014 to March 2015

Single point of contact for mortgagors in need of assistance home loans. Responsible for an assigned portfolioof under-performing loans, requiring an ability to make and receive calls from borrowers daily to retrievenecessary documents and provide important updates throughout the loss mitigation process, or assist inbringing accounts current by accepting SpeedPay payments. Had been assigned to new team to facilitatehands on training in a “live” environment prior to teams restructuring.• Reviewed daily reports to ensure tasks are completed within set parameters• Adhered to guidelines set forth by private and government investors• Effectively handled all questions and concerns brought up by borrowers• Researched complex matters as necessary• Participated in continued training as assigned

Bankruptcy SpecialistLegacy Asset Servicing, Bank of America - October 2011 to June 2013

Reviewed Chapter 13 plans to validate information provided. Verified proof of claim figures match internalsystems to facilitate forwarding loans to post-confirmation team. Contacted attorneys to resolve issues inconnection with Chapter 13 case management. Reviewed Chapter 13 bankruptcies for plan confirmations.Responsible for Chapter 7 case management, proof of claim preparation, document research and issues

resolution. Used LPS Desktop, AACER and other programs to review bankruptcy status, address issues thatmay be present and set them up for closing as required. Special projects as assigned. • Agent for process improvement by creating job aids for Declarations, Creating Holds and Hearing Results• Volunteered for projects as a means of expanding knowledge base• Assisted in the training of new hires, including systems training, daily workflow and assigned job duties• Subject matter expert working remotely with transition site• Solid researcher with versatility to work with Chapter 13, Chapter 7 and Chapter 7 Asset cases resulting inGlobal Recognition awards• Team award for best socks

Workout Specialist/Customer Relationship ManagerLegacy Asset Servicing, Bank of America - May 2010 to October 2011

Assisted mortgage holders by reviewing delinquent loans for modification options, including capitalize-to-reinstate and interest rate reductions. Contacted customers daily to advise of decisions or documents needed.Assisted in the training of newly hired associates to complement and enhance classroom training sessions.Served as the single point of contact for mortgagers for all modification options from MHA and traditionalmodifications to short sale and foreclosure, as needed.• Managed a pipeline of 125 to 175 loans to gather financial documents to run modification calculators• Responsible for calling customers and responding to inbound calls to provide decisions and answer questionsabout documents requested and decisions made• Received Global Recognition awards for work completed, including most decisions made on a Saturday

Collector, Business Banking and Portfolio ManagementHSBC Bank USA - Buffalo, NY - September 2009 to May 2010

Responsible for resolving past due accounts on various bank products while adhering to bank policies andutilizing a variety of software programs. Responsible for assisting in the retrieval of collateral on delinquentloans.• Researched accounts searching for collateral to provide a means of recouping monies lent by the bank• Spent time on the responding to customer inquiries through a dialer system• Received HSBC Bucks for excellent call quality scores

Mortgage CounselorSuperior Staffing Services - Buffalo, NY - May 2009 to September 2009

Assigned to HSBC Mortgage CorporationAssisted mortgage holders with bringing past due accounts current by reviewing options available, includingloan modification, government assistance programs and short sales by using programs such as Lending Portal/Director, CPI/Magellan and Early Resolution.• Managed assigned portfolio of nonperforming loans in an attempt to find acceptable resolutions for past dueaccounts• Set accounts up to be reviewed by analysts for HAMP when program first introduced

Special Assets ManagerTransworld Systems - Charlotte, NC - November 2006 to January 2009

Account representative for a division of NCO Financial Group. Responsible for placing and receiving outboundand inbound calls on a daily basis to facilitate the resolution of past due accounts by utilizing strong customerservice skills while adhering to company standards and FDCPA regulations.• Handled 100 to 150 accounts as a third party collector to resolve past due amounts• Responsible for 150 outgoing phone calls per day to accomplish resolution; routinely placed 180 to 200 callsdaily

Teacher, MidwoodTAPS High School - Charlotte, NC - August 2005 to June 2006

Lead Teacher for English 11, responsible for teaching English 11 with an emphasis on the Senior Exit Project,Debate and SAT Prep in an alternative school setting. Taught students in a concurrent, mastery settingdesigned to allow for and foster the completion of needed graduation requirements in a compressed timeframe.• Lead parts of monthly department meetings to share district wide updates on English 11, based on monthlydistrict meetings• Aggressively sought curriculum guides and assistance to assist in effectively managing the presentation ofrequired course materials

Adjunct Instructor, Department of EnglishUniversity at Buffalo - Buffalo, NY - September 2003 to May 2005

Instructor for English 101 and 201, courses designed to meet General Education requirements. Responsiblefor the organized development of a required core college course within broad guidelines, including syllabi andassignments. Posted course information via Blackboard.• Planned 15 week classes months in advance, as required by program director, listing expectations, gradingstandards, assignments, and daily activities for each day of classes

EDUCATION

Master of Arts in HistoryUniversity at Buffalo - Buffalo, NY

Canisius College - Buffalo, NY

Bachelor of ArtsEnglish/Secondary Education

LINKS

http://www.linkedin.com/in/zebehazy

ADDITIONAL INFORMATION

University at Buffalo School of Management, Buffalo, New York: Certificate courses in Human ResourcesManagement and Micro-MBA I and II Earned 10 credit hours above those required for Master's degreeEarned 18 credit hour Writing minor while completing combined Bachelor's degree in English/SecondaryEducation