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Education and Training

Matt Maher & Sreeja Nomula

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Define◦ Education◦ Training◦ Learning

Group Activity

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Explain the differences and similarities between:◦ Education◦ Training◦ Learning

Group Activity

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“a field of study that deals with the methods and problems of teaching”

Typically in a classroom Education provides theoretical knowledge

Education

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“is an organized, systematic series of activities designed to enhance an individuals work-related knowledge, skills, and understanding or motivation”

Typically in a less formal environment Immediate, particular, and practical

Training

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What qualities does a trainer need to possess?

Question

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“the activity or process of gaining knowledge or skill by studying, practicing, being taught, or experiencing something : the activity of someone who learns”

What does understanding have to do with learning?

Learning

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People learn if they want to learn People learn more easily when they can relate

it to something they already know People learn by doing The more people do something the more they

will remember and understand how to do it People need immediate feedback to know if

they have learned When learning is successful people tend to

want to learn more

Principles of Learning

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“Forget quality, just sell harder”or

“Improve quality and you won’t have to sell so hard”

Which one would you choose?

Total Quality Philosophy

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Which ones would you change and how would you change them?

Middle Managers

Supervisors

Executive Managers

Office Personnel

Professionals

Senior Managers

Customer Service Reps

Sales Reps

Production Personnel

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

75%

73%

67%

67%

60%

59%

45%

40%

33%

Percentage of U.S. Companies that Provide Train-ing to Employees

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In-house Training◦ Seminars ◦ Workshops◦ Videos◦ Audiotape◦ Computer assisted instruction

Sources of Training

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External Training◦ College◦ University◦ Private training◦ Vendor-sponsored training◦ Training provided by skilled and professional

associations

Sources of Training

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What types of skills should be improved through training in the workplace?

Group Activity

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Diversity and Culture Change Technology Quality employees

What is the need for training?

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At first workers from different backgrounds don’t feel comfortable

Having a diverse workplace does not mean people will work together well

So we need to train this diverse group to work in as a team

What type of training needs to be provided in this situation?

Diversity and Culture

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Methods and procedures that are used today may be completely different tomorrow

Constantly update training to stay ahead in the marketplace

Change

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New technology is brought into the workplace to utilized

Without training these new technologies can not be used correctly and efficiently or at all

Technology

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If you want high-quality employees you need a labor force that has been highly educated

Employees need to be able to adapt and quickly learn in a new environment

Training must be started with the basics so that employees can begin to understand advanced material

Quality Employees

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How can the need for training be recognized in certain areas of a company?

Group Activity

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Observation◦ For example, specific problems, difficulties in task

performance, bottlenecks, etc. Brainstorming Sessions

◦ Ask employees what training needs they have◦ For example, what tasks they perform well and

what tasks they do not perform well and what tasks they can’t perform at all

How can the need for training be recognized in certain areas of a company?

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Job Task Analysis Survey◦ Develop a survey which will discover what skills

employees have and what skills they lack Employee groups focused on quality

specifically to training◦ Without managers and supervisors◦ More likely to admit their training needs

Set performance standards

How can the need for training be recognized in certain areas of a company?

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Examples◦ New skills◦ Utilizing new technologies◦ More positive attitudes in the workplace◦ Safety in the Workplace◦ Having equality and harmony in the workplace

Converting Needs to Goals

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State the specific objective of the training◦ Employees will learn how to safely operate a

utility knife This will make it easier to provide and

evaluate training

Converting Goals to Objectives

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What are the benefits of training?

Group Activity

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What methods are there to provide training?

Methods to Provide Training

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Internal Approaches External Approaches Partnership Approaches E-Learning

Methods to Provide Training

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On-site training in the company’s facility◦ One-on-one training◦ On-the-job computer based training◦ Formal group instruction◦ Media based instruction

What are the Advantages and Disadvantages of the internal approach?

Internal Approach

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Usually given to employees that are less experienced or new

Also useful for preparing to replace a high-level employee

One-On-One Training

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Allows employee to learn at their own speed Can be more specific to the employee Gives immediate feedback to employee Used to improve general knowledge Can be used at anytime without a need for

a trainer

Computer Based Training

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Used for a group of employees who share a common training need◦ Lectures◦ Case studies◦ Demonstrations◦ Hands-on◦ Q and A◦ Role-playing◦ Drills◦ Storytelling

Formal Group Instruction

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Media-based may include packages involving◦ Video◦ Audio◦ Workbooks◦ Computer◦ Slide shows

Media-based

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Off-site training away from the workplace Used for developing general skills Involves

◦ Short-term training where employees enrolled for a few hours to a few weeks

◦ Long-term training where employees are enrolled in college courses

What are some advantages and disadvantages?

External Approaches

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Having a partnership with education institutions

The institution has customized courses for an organization

Another advantage of this method is the credibility and standardization

Partnership Approach

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Video Conferencing Audio conferencing Web meetings Online universities

E-Learning

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Should training be voluntary or required, and why?

Group Activity

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Was the training valuable to the employees job?

Did they retain the information that was taught?

Can you see what was learned being utilized in the workplace?

Has the training made a difference?

Evaluation of Training

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Student evaluates the training session◦ Organization of course

e.g. were the objectives clear◦ Teaching methods and skills

e.g. were the lectures effective◦ Value of the Course

e.g. was the value of the course outstanding or poor

Evaluation of Training

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What causes training to fail?

Group Activity

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Poor teaching Inadequate resources Poor planning Lack of funds Lack of commitment Lack of participation Being too specific at first

Why Training Sometimes Fails

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Quality Planning Training◦ Provides a roadmap to meet the quality standards

Quality Control Training◦ Uses control tools to maintain quality

Quality Improvement Training◦ Utilizes quality improvement tools and techniques

Juran Trilogy

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The training of ethical behavior Companies can have different ethical

standards Common business ethics on the job are:

◦ Integrity◦ Loyalty ◦ Responsibility◦ Empathy◦ Confidentiality ◦ Respect

Ethics Training

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Inform customer what they need to know and expect from a product

Proper usage of the product◦ e.g. user manuals, on-site technical assistance,

customer service trainers

Customer Training

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Education. (n.d.). Merriam-Webster.com. Retrieved from http://www.merriam-webster.com/dictionary/education

Goetsch, D. L. & Davis, S. (2009). Quality Management for Organizational Excellence: Introduction to Total Quality. Upper Saddle River, NJ: Prentice Hall

How to identify training needs. (n.d.). Startupdonut.co.uk. Retrieved from http://www.startupdonut.co.uk/startup/employees/people-management/how-to-identify-training-needs

Learning. (n.d.). Merriam-Webster.com. Retrieved from http://www.merriam-webster.com/dictionary/learning

The Advantages & Disadvantages of In-House Training. (n.d.). OptimusSourcing.com. Retrieved fromhttp://www.optimussourcing.com/training-news/the-advantages-disadvantages-of-in-

house- training The Most Effective Training Techniques. (2013). Trainingtoday.blr.com. Retrieved from

http://trainingtoday.blr.com/employee-training-resources/How-to-Choose-the-Most- Effective-Training-Techniques

Citations