Matrix Management

Kevan Hall CEO, Global Integration

Website: www.global-integration.com

What is a matrix?

• A matrix structure describes where we have more than one formal reporting line.

• Matrix management describes where we are managing ‘horizontally’ across the traditional ‘vertical silos’ of functions, geography and organizational boundaries. It can include managing external stakeholders, multi-functional and virtual teams.

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Context

Clarity

Cooperation

Creating clarity and alignment.Dealing with ambiguity, trade-offs and dilemmas.

Creating clarity and alignment.Dealing with ambiguity, trade-offs and dilemmas.

Working across distance, cultures, time zones, through technology and organizational boundaries.Being connected and effective – avoiding the “over-connection trap”

Working across distance, cultures, time zones, through technology and organizational boundaries.Being connected and effective – avoiding the “over-connection trap”

Leading in a Matrix

Why matrix?Demystifying the Matrix.Why matrix?Demystifying the Matrix.

Balancing Trust & Control.Empowering people in a matrix.Accountability without control..

Balancing Trust & Control.Empowering people in a matrix.Accountability without control..

Control

Mindset & Skillset

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Why Matrix?

• To meet the needs of global or regional customers

• Improved global or regional projects and systems

• Improved access to shared resources, skills and technologies across the organization

• Improved cooperation and communication across the old functional and geographic silos.

• Flexibility through faster decisions• Broader and more multi-skilled people

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Why move to a matrix

Success in a matrix

Deliverthe

Positives

MATRIX

Prevent the

negatives

Clarity in a Matrix

• Creating goal clarity• Role clarity tools• Aligning with others• Dealing with difficult decisions,

trade-offs and dilemmas• Coping with conflict

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Cooperation in a Matrix

• Speeding up delivery of matrix activities.

• Cutting out necessary meetings, calls and emails

• Building networks, communities, teams and groups

• Matrix teams across – DCTTO• Communicating through

technology• Use of social media

The balance of trust and control

More videos: http://www.global-integration.com/resources

Control and Trust in a Matrix

• What is the right balance for my team or organization?

• Building trust in a virtual world.• Continuous improvement for

people• Accountability without control• Influence without authority

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The Matrix Mindset

• Active self-management – a matrix manager not a matrix victim

• Breadth – taking ownership across the silos

• Comfortable with ambiguity • Adaptive – flexible and open to new

ideas and ways of working• Ability to work across distance,

cultures, time zones and through technology

• Influencers who don’t fall back on role or authority to get things done

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The Matrix Skillset

• See Chapter 16 of “Making the Matrix Work” or request our “Matrix and Virtual Working” white paper

• The matrix requires new skills in• Matrix leadership• Matrix teams• Personal effectiveness

• Global Integration has specific training modules at each of these levels and can quickly tailor a solution to your specific needs.

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Global IntegrationThought leadership – 15 years experience with over 300 organizations around the world, developed the world’s first virtual and matrix training.

Real benefits - Teams & projects deliver results faster, reduce costs and increase engagement.

Credibility - experienced people , great client base, practical tools.

Global delivery – Full time people in Asia, USA and Europe, experienced in global delivery.

Low Maintenance – we are easy to work with and build long term mutual relationships.

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How can we help?

• Structure workshops to help you make your matrix easier for people to work in.

• Design and support to strategic communications and OD – demystifying and communicating the matrix.

• Skills training in• Matrix leadership• Matrix teams• Matrix personal effectiveness

• A range of delivery and licensing options – T4T, workshops, video, licensing etc…

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Further resources

For free podcasts, articles and other resources on working in complex, matrix organizations http://www.global-integration.com/resources

Keep up to date and join the conversation

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