massachusetts association of realtors - leadership conference presented by: roger turcotte, cbr,...
TRANSCRIPT
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Massachusetts Association of
Realtors - Leadership Conference
Presented By:
Roger Turcotte, CBR, DREI, GRI
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Today’s Travels
• Traits of a leader• Developing teams• Positive leadership
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It’s About Service Not Power
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It’s About Responsibility not Credit
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It’s About Listening Not Speaking
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• Supports mission• Stays informed • Creates partnerships• Supports decisions• Identifies and mentors
future leaders• Develops strong teams
Traits of an Effective Leader
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• Defines outcomes and delegate tasks• Lets team members decide• Respects all members• Strong meeting
management skills • Holds team members
accountable
And ……
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DEVELOPING TEAMSDEVELOPING TEAMS
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It’s About More Than Just the Lead Dog!
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• Lead dog steers and sets the pace.
• Swing dogs when it’s time to change direction they swing the rest of the team behind them.
• Team dogs add power to the team.
• Wheel dogs nearest the sled; must have a relatively calm disposition so as not to be startled by the sled just behind it.
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Partner With Staff
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Things to Consider When Building a Team
•Avoid ‘Open Enrollment’
• Match Talent to the Task
• Members must feel valued and respected
•Consensus
•Leadership is more important than subject matter knowledge
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Dynamics of Team Development
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#1 - Forming
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#2 - Storming#2 - Storming
Some Teams Never Some Teams Never Get Out of This PhaseGet Out of This Phase
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#3 - Norming
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#4 - Performing
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Add 1 new member – go back to Forming
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What Causes Dysfunction?
1. Absence of Trust
2. Fear of Conflict
3. Lack of Commitment
4. Avoidance of Accountability
5. Inattention to Results
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COLLABORATORS
•Focus on the team goal
•Work with the team to develop best strategy
•Disagree when appropriate
•Support team’s decision
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COMPETITORS
•Don’t accept the team goal
•See their solution as the only solution
•Focus on individual victories
•Don’t respect the opinion of others
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Adjust Your Behavior To Your Environment
• Team member
• Team leader
• Local, state and national associations
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Do You Avoid Dealing With Competitors?
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Managing Competitors
• Address the behavior
• Explain the negative impact on the team
• Define the required behavior change
• Ask for a commitment
• Respond accordingly
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Holding Others Accountable
• Commitment = responsibility
• Define expectations
• Deal with non-performers
• Independent contractor influence
• Understanding, respectful and assertive
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It’s All About The Quality of Your
Meetings
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Great Meetings
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Great Meetings
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Great Meetings
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Common Problems
• Meetings start late – run long
• Individuals exhibit problem behaviors
• Individuals repeating problem behavior
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First Meeting
1. Opening
2. Discuss protocols (use answer to question about bad meetings)
3. Role / process
4. Review mission / vision
5. Business
6. Assessment
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