Mary G. Washington117 Felecie Drive, Lafayette, LA 70506

337-989-8579 (Home) or 337-258-7509 (Cell)Email: mlw8577@gmail.com

SUMMARY OF QUALIFICATIONS

I am people oriented, high-energy, hands-on professional, with a successful record of accomplishments in customer service, management, training, and communication. I have over twelve years of experience on ULL’s campus and numerous years of experience as a small business owner. I am a Certified Diversity and Conflict Resolution Trainer with the ability to communicate effectively. I am also skilled at organizing work and resolving problems that arise in day-to-day activities.

Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environments, as well as supervisory skills including hiring, training, payroll, and other administrative tasks. I am an excellent communicator with well-developed presentation and public speaking skills.

PROFESSIONAL ACCOMPLISHMENTS

Advised Transfer students and first time freshmen on course choices and degree plans. Assist faculty advisors with issues pertaining to student academic advising. Prepare and process students for graduation. Conduct advisor training for faculty advisors to keep them up with the latest advising techniques.

Instructed BADM 100 and UNIV 100 classes at the University of Louisiana at Lafayette 6 years. Instructed Computer Literacy classes for Veteran’s Upward Bound 3 years.

Assisted with planning and facilitating Cultural Diversity Training Workshops to large corporations and government agencies (such as Isle of Capri, Leadership Baton Rouge, CASA and Louisiana Housing Authority Association) for local chapter of NCBI, an international diversity organization. Facilitated train-the-trainer sessions for High School Peer Mediators in the Lafayette Parish School System, who served in matters of conflict and violence prevention.

Taught classes in Anger Management, Family Values and Substance Abuse for the Court.

Served as a Contract Trainer for Substance Abuse Training Program for Lafayette Parish Schools Safe and Drug Free Program from fall 2009 through spring 2011. Taught students how to deal with any situation by using good communication and coping skills.

Provided administrative support to Dean and Assistant Dean, including evaluating transfer credits and assigning equivalencies, assisting students in making correct choices of classes to complete studies and graduate in a timely manner. Served on College Diversity Task Force and facilitated Diversity training with one of the Associate Professors in Management 320 classes in 2005-2006 for the B.I. Moody III College of Business.

Provided daily operational control of educational accountability as it relates to a Child Care Facility licensed to care for children ages 6 months to 12 years. Planned and implemented developmentally appropriate learning programs. Trained all staff on the use of materials used for the program. Maintained payroll and all financial matters as they pertained to the business.

Wrote a small grant to do a Violence and Conflict Resolution Workshop for Church in 2002. Presented motivational sessions on various topics to youth as part of Educational Program at my church (St. James Baptist Church

Managed the day to day operation of busy General Surgeon’s office, including filing all charges for services rendered. Coded all surgeries and office billings using correct ICD-9 and CPT codes. Arranged all of the doctor’s travel to Conferences.

Maintenance Administrator for BellSouth and AT&T specialized in routing work schedules for technicians who installed and repaired Data, Teletype and Large PBX equipment.

Successfully supervised contract support staff for GCS Telecom, a Certified Local Exchange Carrier, authorized to resale BellSouth goods and services. Chief point of contact for troubleshooting installation and maintenance problems for the company.

WORK HISTORY

Academic Advising Coordinator, ULL BI Moody College of Business 08/2014-12/2015 Veteran’s Upward Bound Computer Literacy Instructor ULL Special Services 2012- Present Adjunct Instructor BADM/UNIV 100, ULL Office of First Year Experience 08/2010-12/2015 Administrative Assistant 3, Moody College of Business, Lafayette, LA 02/2003-08/2014 CIT, 15th Judicial Court Services, Lafayette, LA 01/2007-06/2009 Chief Administrative Officer, GCS Telecom, Lafayette, LA 05-1997-08/2002 Co-Owner, Mau-Qui’ Medical Transport, Lafayette, LA 04/1991-12/1996 Owner/Director, Mau-Qui’ Kiddie Kare, Abbeville, LA 09/1989-10/1996 Office Manager, Ernest W. Kinchen, M.D., Lafayette, LA 02/1986-09/1989 Maintenance Administrator, BellSouth, Alexandria/Lafayette, LA 04/1972-12/1983

EDUCATION

Master of Science in Leadership, Grand Canyon University, Ken Blanchard School of Business, Phoenix, AZ 06/2008-03/2010

Bachelor of General Studies, Behavioral Sciences Concentration, University of Louisiana at Lafayette, 01/2003-12/2007

University of Louisiana at Lafayette, 01/1984-05/1985 Southern University and A&M College, Baton Rouge, LA 09/1969-05/1971

REFERENCES (upon request)