Abilities And SkillsBy: Mary Bibbs

Answering telephone calls, taking messages, and transferring calls to appropriate department.

Operating office equipment such as: computer, fax machine, copier, and telephones.

Greeting clients and customers with the upmost customer service ability possible.

Assisting coworkers with extra work that is needed to be completed.

General Office Duties

To gain the trust of a customer, you must first listen to what the customer is saying or trying to say.

Determine rather that selection is the most appropriate selection for them or see if there is something more in their price range.

Make sure that customer is always feeling welcomed when entering and leaving the establishment.

A great customer service experience will keep the person returning for other needs and goods without any hesitation.

Customer Service

Answering telephones with a very pleasant voice that is suitable for both the caller and yourself.

Greeting clients as they enter the building and making sure they are in the correct place at the appropriate time given.

Giving them your full attention so that they know they are always being heard.

Eye contact is the most important aspect of being a receptionist. This makes the person aware that you are paying attention and actually listening to what is being said in the process.

Receptionist

Ability

Microsoft: Excel, PowerPoint, Outlook, Word

AS400 program Navigator Data Entry-alpha/alpha-

numeric Clip Arts General office Typing: 75-85 wpm;

keystrokes: 13,000+

Skills

Work Ready

Typing Certificate

This is just a highlight of some of the things that I am able to do.

Most things are common sense abilities as you can see.

When working in any type of settings, the ability to adapt to the environment is probably the most important aspect of any good professional relationship among employees and employers.

This Is Me!!!!

Team player Intelligent Multi-tasking Organized Detail-oriented Energetic Dependable Honesty

Qualities

This Is Me!!!!!