DIANE M. MARTINEZ Pittsburgh, PA 15216 | 412.613.9726

Diane.martinez64@yahoo.com

UNDERWRITING ASSISTANTProperty & Casualty

Dedicated insurance specialist with years of experience providing Underwriters with information needed to make strong underwriting decisions. Extensive understanding of the underwriting lifecycle and adept at moving from pre-submission through policy issuance and renewal. Able to cultivate relationships and partner with the Underwriters and Brokers to establish support needs, analyze account specific information, and document information findings for review. Act as liaison between the field and processing center to ensure account execution, coordinate account processing and servicing, and prepare underwriting strategies. Manage account documentation and communication with customers. An artful trainer with an analytical eye for detail able to multi-task in a fast-paced environment. Core competencies:

Underwriting Analysis & Support | Customer Service | Insurance Knowledge | Underwriting Lifecycle | ResearchAccount Documentation Management | Analytical Thinking | Administrative Support | Pricing Strategy Development

Collaboration | Organizational & Planning Skills | Training & Team Development | Communications

CAREER NARRATIVE

AIG Insurance Company, Pittsburgh, PA 2002 to 2016 SENIOR UNDERWRITING TECHNICIAN/UNDERWRITING TECHNICIAN (2007 to 2016)Promoted to review submissions, verify completion, and follow up with brokers to obtain missing information. Utilized reservation system to enter submission and completed handoffs for rating guaranteed cost and loss sensitive accounts. Evaluated each policy for quality before using service center for final issuance of accounts.

Consistently achieved 85% or higher customer service goals and identified as the go-to for resolving problems. Employed systems including Rating systems for Auto, GL and Work Comp, Profit & Loss, Reinsurance, Deal Sheet

Management, Excess Pricing Modules, Intellirisk and TPAIR for loss information. Prepared Underwriting Loss Forecasting module which enabled Underwriters to start pricing. Selected to travel to Ohio to train employees on the new underwriting system and job procedures. Sent out Uninsured/Underinsured forms to broker and checked for accuracy upon return Resolved bureau criticisms, completed endorsements on all accounts for Guaranteed Cost and Loss Sensitive

Accounts; selected to facilitate more complex book of business. SERVICE CENTER SPECIALIST (2002 to 2007)Hired to rate General Liability, Workers Compensation, and Automobile submissions for quotes, applying website data to obtain Experience Mod Factors and rating information per ISO rules. Issued policies, processed endorsements, resolved bureau criticisms, and entered DMV auto requirements.

Hand-selected to attend off-site training for new system and trained new employees on policy and procedures in the Service Center.

Fireman’s Fund Insurance Company, Pittsburgh, PA 1986 to 2002SENIOR UNDERWRITING SUPPORT TECHNICIAN (1993 to 2002)Processed multi-line policies which consisted of rating and issuing policies, analyzed loss control reports, motor vehicle reports, Dun & Bradstreet reports, and maintained files. Administered all endorsements, correspondence, and cancellations; assisted underwriters with gathering information for ratings and quoting while maintaining daily relationships with brokers.

Stepped in as back up supervisor and trainer for all new Underwriting Support Technicians.WORD PROCESSING TECHNICIAN (1991 to 1993)Typed Loss Control reports, Loss Control Recommendations, letters, and forms associated with all Commercial Property Casualty accounts. Completed approximately 3 accounts per day. FILE ROOM CLERK/POLICY TYPING CLERK/SERVICE CENTER (1986 to 1991)Maintained policy files, matched mail and data entry, tracked policy files, backed up mailroom, and ordered supplies.

TRAINING

Introduction to Property & Liability Insurance Course