ELIZABETH MARTINEZ Thornton, CO 80602 ~ 303-478-9732 ~ zilanes5@hotmail.com

QUALIFICATIONS PROFILE

Core Competencies

Total Rewards Plan Design Effective Communicator

Business Partner Human Resources Management

Talent Development Strategic Planning

Employee Relations Employment Law

Board of Director Reporting Build and Lead Top Performing Teams

Executive Leadership

CAREER HIGHLIGHTS

• Designed and executed market competitive salary structures as well as base salary, incentive, and sales commission programs.

• Directed the annual performance review process including Merit and Short-term Incentive programs. • Developed a job evaluation process to assure FLSA adherence, market competitiveness and internal equity. • Reduced turnover from 70%-30% by developing a Pay for Performance program that linked behaviors,

productivity, and quality to training and compensation. • Championed efforts to convert medical, dental, and disability plans that resulted in an overall cost savings. • Successfully converted several 401(k) plans in excess of $29 million in assets. • Pioneered the implementation of social media recruiting initiatives. • Directed the improvement of Service Levels by 40% through process improvement initiatives. • Lead the training department to the development of eLearning to more than 1200 employees. • Provided direction to the implementation of Microsoft SharePoint and the launch of the Resource

Information Center utilized both internally and externally by employees and customers. • Spearheaded the development of actionable reporting to identify areas of opportunity for process

improvement and enhanced customer experience.

PROFESSIONAL HISTORY

TRANSFIRST, LLC (2006 – 2015) Executive Director of Operations (2010 – 2015) Provided leadership and direction to Operations Training, Workforce Management, Quality, Retention and Contact Center departments. Oversaw 5 Managers, 3 Supervisors, and 100 professionals. Key Achievements:

• Reduced turnover from 70%-30% by developing a Pay for Performance program that linked behaviors, productivity, and quality to training and compensation. One quarter of the turnover was attributed to an internal promotion or transfer.

• Managed programs, processes, and goal achievement for a division of 400+ employees and $20 million operating budget.

• Partnered with executive and business unit leaders to ensure plans aligned with the business objectives. • Delivered presentations to C Level and Board of Directors, which included preparing and presenting

analyses. • Forecasted, analyzed, and reported performance metrics across 10 production areas.

Accomplished HR Professional with progressive experience in diverse areas of total rewards program management, compensation, benefits, and human resources management.

Astute strategic partner to senior management with an outstanding record of achievement in developing and implementing human resources programs and policies through leadership and innovation.

Adept in performing within dynamically changing environments requiring focused decision-making.

Skilled in enhancing employee retention, introducing cost effective benefit programs, and analyzing performance metrics.

ELIZABETH MARTINEZ Page 2

Director, Human Resources (2006 – 2010) Directed the design, administration and compliance requirements for all compensation, benefit, and recruiting programs for a privately held merchant processing company of 1,200+ employees and annual revenue of $1.2+ billion in sales. Managed a staff of 11 Human Resources professionals. Participated in vendor negotiations annually. Presented and provided C Level and Board of Director support and analysis. Key Achievements:

• Administered all aspects of position compensation and benefit programs while remaining competitive in the market place and cost effective for the company.

• Spearheaded efforts to design and implement salary structure, Pay for Performance and Annual Merit Review process.

• Designed programs and retained vendors for national and international merger potential. INTRADO, INC. (2003 – 2006) Director, Total Rewards Directed all aspects of compensation and benefit programs for a software development company comprised of 800+ national and international employees with annual revenue of $120 million. Championed efforts to develop programs and retain vendors for national and international merger potential. Participated in vendor negotiations annually. Presented and provided C Level and Board of Director support and analysis. Key Achievements:

• Led efforts to position programs to remain competitive in the market place while attracting top talent. • Collaborated with executive and business unit leaders to ensure goal attainment. • Managed compliance initiatives associated with Federal and State regulations.

EXCEL ENERGY (2001 – 2003) Compensation Consultant Provided support to the company’s compensation programs, which included 10,000 employees nationally and internationally with annual revenue of $10 billion. Supervised and mentored the compensation analyst. Provided recommendations to management on remaining competitive in the market place. Key Achievements:

• Played a key role in job design and evaluation, market analysis and reporting, and salary planning and administration.

• Contributed to the design of long-term incentive plans, sales commission plans, and skill-based pay programs.

• Performed compensation analysis for union contract negotiations. Early Career: Senior Compensation Analyst – Qwest Communications Compensation & Benefits Analyst – Ball Corporation

EDUCATION & CREDENTIALS

Bachelor of Science University of Nebraska

AFFILIATIONS World at Work SHRM Rocky Mountain Compensation