marketing strategy of tepantor housing
DESCRIPTION
N/ATRANSCRIPT
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Internship Report On
Marketing Strategy of Tepantor Housing
SUPERVISED BY
Nighat FarzanaLecturer
School of Business AdministrationUttara University Bangladesh
SUBMITTED BY
Md Manik HasanID
18th batchMajor in Marketing
Department of Business AdministrationUttara University Dhaka
Date 23th December 2012
Page 1 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Internship Report On
Marketing Strategy of Tepantor Housing
SUPERVISED BY
Nighat FarzanaLecturer
School of Business AdministrationUttara University Bangladesh
SUBMITTED BY
Md Manik HasanID
18th batchMajor in Marketing
Department of Business AdministrationUttara University Dhaka
Date 23th December 2012
Page 2 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Letter of Transmittal
Date 23th December 2012
Nighat Farzana
School of Business Administration
Uttara University
Dhaka
Subject Transmitting the internship report on ldquoMarketing Strategy of Tepantor
Housingrdquo
Dear Madam
It is my pleasure to submit this internship report on the topic ldquoMarketing Strategy of
Tepantor Housingrdquo
I have tried my best to analyze all necessary information related to my topic and present
as affectionately as possible It is not impossible that there will be minor mistakes in
this report But still I hope that this report will provide the appropriate analysis on the
topic of ldquoMarketing Strategy of Tepantor Housingrdquo
In conclusion I want to express my thanks to you as without your co-operation it
would barely impossible for me to prepare this report related to my subject If you need
any help to interpret anything of this report please let me inform
Thanking you
Md Manik Hasan
ID
Major Marketing
School of Business Administration
Program ndash BBA
Section ndash 18th (C)
Page 3 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Preface
After completion our BBA final examination Internship Program is an important part
for our post-graduation degree For this reason I perused my Internship Program in
Tepantor Housing Ltd from 14th October to 10th December 2012 The duration of the
program was two months Like other employees of Tepantor Housing Ltd I worked
there at regular basis aiming to acquire practical knowledge which will help me in my
practical life In two months I tried with my best ability to learn about the instructions
characteristics natures functions competitiveness workflows etc of housing system
Tepantor Housing Ltd is one of the leading real estate companies in the country as a
housing position With the housing functions it is very much huge and complex
I tried to understand these complex and huge characteristics nature functions etc
However I tried my best to blend with these situations and realized most of these
things In a short time it is impossible to learn all things
In the duration of nine weeks I also tried to gather all the information and knowledge
from different text books brochures to understand the difficult task of the company In
this report I have presented those in proper chronological and precise way
At the end I can only state that by this Internship Program I am able to complete my
BBA course from Uttara University I found all sorts of co-operation and good work
environment in two months working with Tepantor Housing Ltd Everybody concerned
with management and administration of the company was compassionate to me
Page 4 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Acknowledgement
A lot of concentration effort responsibility and study have been involved in preparing
this paper into reality In preparing a report one needs a number assistance and guidance
from reliable sources This report also stands on the basis of such efforts I have
pleasure to express my gratitude to the internship and placement committee for
arranging such a program from which I have carried a lot of practical experience
At the very outset I would like to express my profound respect to my honorable teacher
Nighat Farzana lecturer of business faculty who is my supervisor of Internship
Program designed for the BBA students Her continuous supervision has inspired me to
make a more feasible report based on in-depth analysis
In preparing the report I received active co-operations from the AVP Second
Marketing Officer of Tepantor Housing Ltd I sincerely express my heart-felt gratitude
to them for their Co-operation which helped me to conduct and complete this Report
Those were frankly dynamic and helped me seriously and given me their valuable time
during my internship program Some time I did interfere in their most important work
by asking many questions for my internship purpose and they were very polite and
willing to answers my questions with patience
However to my best I tried very hard and worked sincerely to prepare this report an
informative one At last my sincere apology goes to the readers for my conceptual amp
printing mistake if there is any
Page 5 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Executive Summary
In Bangladesh the real estate business started in 1964 Ispahani Group was the pioneer
in this sector During 1970s there were fewer than five companies in Bangladesh
engaged in this business But now this is a booming sector of the company Tepantor
Group was started its journey in 1990 Tepantor Group is a market leader in the real
estate building amp development sector Tepantor Group is our environmentally
responsible response to the rapid spate of urbanization in Bangladesh Pressures of
urbanization in this country are compounded by the unfavorable land man ration
Tepantor Group has embarked upon a mission to make the maximum use of minimum
land being sensitive to both environmental concerns and social continuity Planned
development by Tepantor Group of the sites around the city has added value to those
areas released pressure on inner cities and persecuted the city dwellers with breathing
space Tepantor at Corporate Branch has currently 150 employees including drivers amp
peons I have worked as an internship at Tepantor Group ndash Corporate Branch from 14th
October 2012 Tepantor Group is a fastest growing housing company in Bangladesh In
2001 Tepantor Group launched their first land project at Purbail ndashldquoTepantor Cityrdquo That
amp project is now under process Next Tepantor Group has recently launched the mega
project at Ashulis Ashulia Abskash Ashulia Barnali amp Ashulia Kingdom Tepantor
Group participates on REHAB housing fair two times in a year In the fair we take a
stole for selling the plots To make the sale successful the corporate office always
provides feedback to the local office We provide the brochures maps amp other
accessories so that the sales team can easily make their sales Finally Tepantor Group
has successfully established itself as one of the leading real estate developments in
Bangladesh with reputation for a touch of class amp dignity within the reach of all class of
people
Page 6 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Chapter No Title Page No
Page 7 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Letter of Transmittal 03
Preface 04
Acknowledgement 05
Executive Summary 06
Chapter 01 11 Background of the Study 11
12 Methodology 12
a) Primary source of data 12
b) Secondary source of data 12
13 Objective of the Study 13
14 Scope of the Study 14
15 Limitation of the Study 15
Chapter 02 Introduction 17
21 History of Tepantor Group 17
22 Vision 18
23 Mission 18
24 Business Philosophy 18
25 Features of every projects to Tepantor Group 19
Chapter 03 31 Internship Period 21
32 Job Description 21
33 Daily Routine 22
34 Learning Points 22
Page 8 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Chapter 04 41 Service quality in the eye of Tepantor Group 24
42 Purpose of Service quality 24
Chapter 05 51 The Role of Marketing 26
52 Marketing Effectiveness 27
a) Marketing Strategy 28
b) Marketing Creative 28
c) Marketing Execution 28
d) Marketing Infrastructure 28
e) Exogenous Factors 29
33 What Marketers do 29
Chapter 06 Target Customers of Tepantor Group 32
Chapter 07 Marketing Mix 34
Chapter 08 Customers Gaps of Tepantor Group 39
Chapter 09 SWOT Analysis 38-39
Chapter 10 Findings and Analysis 41
Recommendation 42
Conclusion 43
Page 9 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References 44
Page 10 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Orientation of the Report
Page 11 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
11 Background of the Study
Real Estate Companies are the key financial institutions that play a vital role in the
countryrsquos economy Globalization in these sectors has thrown up opportunities as well
as challenges Competition is getting edge day by day It paces with the continuous
development occurring in the tremendous competitive environment
To keep pace with this situation we need this sector knowledge for future career If we
want to build our career in real estate area only theoretical knowledge would not help
us As internship program is established to gather practical knowledge regarding various
sector of economy I chose to get practical knowledge regarding this sector and I select
Tepantor Housing Ltd as my organization to work
The duration of my program was nine weeks and during this period I have learned
many things I observed that there is a great difference between theoretical knowledge
and practical knowledge I learned many terms functions and nature of Housing
activities I also get practical knowledge regarding organizational environment
Page 12 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
12 Methodology
A sample survey was conducted to collect primary data using two pre-designed survey
instruments from concerned groups following an appropriate sample design In view of
the complexities involved in generating quantitative data for assessing the real impact
qualitative data were also collected using Focus Group Discussions (FGDs) In the
context of the unique features of the area an attempt was made to identify the strengths
weaknesses opportunities and threats of the banking sector
Data Collection
This study is mainly based on secondary data available from the various divisions and
departments of Tepantor Housing Ltd in addition to these other necessary information
have been collected from the daily newspapers relevant journals annual reports of
Tepantor Housing Ltd Web side and publications of other relevant institutions have
also been taken into consideration
Primary sources of data
Face to face conversation with marketing officers amp staffs
Conversation with the clients
Different manuals of Tepantor Housing Ltd
Different circulars of Tepantor Housing Ltd
Discussion with others Officers
Personal observation
Desk work in different sectionsdepartments
Secondary sources of data
Procedure manual published by the Tepantor Housing Ltd
Files and documents of the company
Annual report of Tepantor Housing Ltd 2010-2011
Different papers of Tepantor Housing Ltd
Unpublished data
Different text books
Page 13 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
13 Objective of the Study
The main objective of this study is to have some practical exposures that will be helpful
for my Final year courses in the BBA Program
To achieve the broad objective the following specific objectives has been attained
To find out the marketing strategy of Tepantor Housing Ltd
To find the financial performance of Tepantor Housing Ltd
Analyzing the performance of the company
To find out the different procedures of the company
To know the competitive strength and weakness of the company
To know the marketing and expansion strategy of the company that can help to
face the potential threats and opportunities
To know the technological advantage and lacking of this company in the modern
Housing system
To find out the relations among the various department
To make a bridge between the theories amp practical procedures of real estate
sector day-to-day operations
To make possible recommendations for the internship organization to improve
the services amp service range so that the department can cater to the needs and
demands of customers
Page 14 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
14 Scope of the Study
This report will give us a clear picture about the marketing strategy customer
satisfaction in general amp specially the activities of Tepantor Group The scope of the
study is limited to organizational set up functions amp performance
The scope of this study is
Maintaining a good relation between employees amp management
Improving an effective work station design
Effective marketing layout designing
Efficient handling of employees
Handling amp setting the employees according to their work
Maintaining the link in effective manner
Page 15 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
15 Limitations of the Study
Despite my sincerest endeavor in preparing a perfect report some of the limitations are
inescapable These are as follows
Within such a short period of time (nine weeks) it was not possible for me
to study everything about Tepantor Housing Ltd
The officers are so much busy that they cannot properly co-operate with me
which are a problem
Companyrsquos policy of not disclosing some data and information for obvious
reason which could be very much useful
To analysis SWOT of emerging market is a wide spread survey material
However time constraint restricted the report to specific feature
The study requires experience to be fruitful but it was completely absent to
me
Sometimes the officials were reluctant to give proper information regarding
their activities because they felt hesitation and ambiguity to give data and
information
Lack of personal knowledge and experience
Page 16 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
Page 17 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
21 History of Tepantor Group
Tepantor Group is a market leader in the real estate building and development sector
It was started its journey in 1990 Every individual has a dream home in mind We at
Tepantor Group are in the business of turning your dreams into reality Over the past
quarter century Tepantor Group Luxury apartment and commercial buildings though
developing lands in Dhaka city mostly located in Dhanmondi Gulshan Banani Uttara
Mirpur Motijhil Ashulia Chittagong Coxrsquos Bazar amp Sylhet have changed the Dhaka
Chittagong amp Sylhet skyline and presented a new lifestyle
Tepantor Group is our environmentally responsible response to the rapid spate of
urbanization in Bangladesh Pressures of urbanization in this country are compounded
by the unfavorable land man ration Tepantor Group has embarked upon a mission to
make the maximum use of minimum land being sensitive to both environmental
concerns and social continuity Planned development by Tepantor Group of the sites
around the city has added value to those areas released pressure on inner cities and
persecuted the city dwellers with breathing space
Professional team of design experts with mod outlook and engineers with state of the art
equipment are backed by an R amp D team constantly probing human habitat horizons as
well as building technology Their endeavors have resulted in the creation of
aesthetically inspiring architecture environmentally friendly development and top
quality building Tepantor Group aim is to provide its clients with competitive price
quality materials amp hand over project on time Tepantor Group is the symbol of
customer confidence
Page 18 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Mission amp vision of Tepantor Group
Tepantor housingrsquos mission is both broad and focused It builds on its vision and
translates the essence of that vision into projects that respond to board category of
needs Each of Tepantor housingrsquos activities however is characterized by the same
commitment to comfort and convenience
22 Mission
The mission of Tepantor Group is to provide service at an economic cost amp progress in
diversity amp continue to the growth of real estate sector in Bangladesh by being the real
estate market challenger
23 Vision
The vision of Tepantor Group is to offer unparalleled service to create customer delight
amp enhance real estate business Their vision is to achieve excellence amp different sense
of modern living style
24 Business Philosophy
Profit Maximization
Cost Minimization
Companyrsquos Wealth Maximization
Create customer value amp satisfaction
Page 19 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
25 Features of every projects of Tepantor Group
The projects of Tepantor Group are approved by RAJUK
The locations of Tepantor Group are out of flood free zone
The project has natural greeneries
The Park amp playground in every block separately
School College amp University are included in the project
Tepantor Group reserves 35 land for ecological balance
The location have eco-friendly environment
The administrative office amp CCTV surveillance facility inside the project
Police outpost traffic system amp fire service are available inside the location
Electricity gas amp water connection are available in site as committed
Telephone amp internet service are connected in the project
Land is delivered according to the promised offered
Registration is properly after full payment
Page 20 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
INTERNSHIP POSITIONAND DUTIES
Page 21 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
31 Internship Period
In the internship period it is very important for any one where practical experience
gathered I did my internship program at Tepantor Group Corporate Branch from 14th
October to 10th December 2012 the period of two month internship program I have
learned many things about their marketing strategy amp customer satisfaction policy
Working in Tepantor Group I feel as a part of their amp every employee on their helped
me so much to understand the works easily
32 Job Description
As an intern I engaged myself in different types of works which are given bellow
Potential client search My main duty is client search so at first Irsquom searching
the clients who are interested to buying the land
Making calls to customers amp introducing them about our products After
searching the client Irsquom calling my customers amp introducing them about our
project amp also invite to come our office
Ensure the visit of projectrsquos location I convince the customer to visit the
project location
Discuss with clients about the advantages amp disadvantages of buying the
land Then I discuss with my customers about the advantages amp disadvantages
of the land I discuss the main features of Tepantor Grouprsquos project
Try to convince them to purchase the land Irsquom trying to convince the
customer to purchase the land
Making the agreements amp get the booking amount If the customer are
convinced then Irsquom making the agreement amp get the booking amount
Payment collection system Every customer payment system is not same Some
customer directly comes to company for payment amp some customer pay their
payment by cheque
Page 22 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Making calls to customers for giving the due amount Every customer is not
pay full amount of money Most of the customer use installment So Irsquom calling
the customer for giving the due amount
Communicate with customer until the land has transferred Irsquom
communicating with my customers until the land has transferred because of
customer satisfaction
33 Daily Routine
My department of internship program is under marketing amp sales department So I was
fully involved in marketing amp sales department Every day I have to go office at 900
am like all other employees amp stay up to 600 pm Some days my work area is in
office amp some days work was out of office in the field
34 Learning Points
During the internship period in Tepantor Group I have learnt lots of things These are
listed below
Communicate with the clients Communicate with the clients over phone amp
give feedback them
Deal with customer Here I have learnt how to deal with customer
Communicate with general people To complete internship in Tepantor Group
Irsquom learnt how to communicate with general people
Convincing the clients Here I have learnt how to convincing the clients to buy
a plot
High range of promotional activities required to make a good consumer
Relation Here I have learnt how to make a good relation with customer
Page 23 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER SERVICE QUALITY
Page 24 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
41 Service Quality in the Eye of Tepantor Group
1048713 Ensuring first hand services to the Customers
1048713 keep observing the service activities
1048713 Guiding lost clients to have proper services
1048713 Having guest suggestion and complains and reporting
1048713 Ensuring clientsrsquo solutions and quality services
1048713 Service Auditing and Monitoring
1048713 SQ works with process amp people part of customer Service
42 Purpose of Service Quality
1048713 Access amp monitoring the performance on Regular basis
1048713 Process designing and Reengineering
1048713 Complaint handling
1048713 Launching different service related campaign
1048713 Design new customer service
1048713 Asses and monitor customer Service standard in branches
Page 25 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Internship Report On
Marketing Strategy of Tepantor Housing
SUPERVISED BY
Nighat FarzanaLecturer
School of Business AdministrationUttara University Bangladesh
SUBMITTED BY
Md Manik HasanID
18th batchMajor in Marketing
Department of Business AdministrationUttara University Dhaka
Date 23th December 2012
Page 2 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Letter of Transmittal
Date 23th December 2012
Nighat Farzana
School of Business Administration
Uttara University
Dhaka
Subject Transmitting the internship report on ldquoMarketing Strategy of Tepantor
Housingrdquo
Dear Madam
It is my pleasure to submit this internship report on the topic ldquoMarketing Strategy of
Tepantor Housingrdquo
I have tried my best to analyze all necessary information related to my topic and present
as affectionately as possible It is not impossible that there will be minor mistakes in
this report But still I hope that this report will provide the appropriate analysis on the
topic of ldquoMarketing Strategy of Tepantor Housingrdquo
In conclusion I want to express my thanks to you as without your co-operation it
would barely impossible for me to prepare this report related to my subject If you need
any help to interpret anything of this report please let me inform
Thanking you
Md Manik Hasan
ID
Major Marketing
School of Business Administration
Program ndash BBA
Section ndash 18th (C)
Page 3 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Preface
After completion our BBA final examination Internship Program is an important part
for our post-graduation degree For this reason I perused my Internship Program in
Tepantor Housing Ltd from 14th October to 10th December 2012 The duration of the
program was two months Like other employees of Tepantor Housing Ltd I worked
there at regular basis aiming to acquire practical knowledge which will help me in my
practical life In two months I tried with my best ability to learn about the instructions
characteristics natures functions competitiveness workflows etc of housing system
Tepantor Housing Ltd is one of the leading real estate companies in the country as a
housing position With the housing functions it is very much huge and complex
I tried to understand these complex and huge characteristics nature functions etc
However I tried my best to blend with these situations and realized most of these
things In a short time it is impossible to learn all things
In the duration of nine weeks I also tried to gather all the information and knowledge
from different text books brochures to understand the difficult task of the company In
this report I have presented those in proper chronological and precise way
At the end I can only state that by this Internship Program I am able to complete my
BBA course from Uttara University I found all sorts of co-operation and good work
environment in two months working with Tepantor Housing Ltd Everybody concerned
with management and administration of the company was compassionate to me
Page 4 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Acknowledgement
A lot of concentration effort responsibility and study have been involved in preparing
this paper into reality In preparing a report one needs a number assistance and guidance
from reliable sources This report also stands on the basis of such efforts I have
pleasure to express my gratitude to the internship and placement committee for
arranging such a program from which I have carried a lot of practical experience
At the very outset I would like to express my profound respect to my honorable teacher
Nighat Farzana lecturer of business faculty who is my supervisor of Internship
Program designed for the BBA students Her continuous supervision has inspired me to
make a more feasible report based on in-depth analysis
In preparing the report I received active co-operations from the AVP Second
Marketing Officer of Tepantor Housing Ltd I sincerely express my heart-felt gratitude
to them for their Co-operation which helped me to conduct and complete this Report
Those were frankly dynamic and helped me seriously and given me their valuable time
during my internship program Some time I did interfere in their most important work
by asking many questions for my internship purpose and they were very polite and
willing to answers my questions with patience
However to my best I tried very hard and worked sincerely to prepare this report an
informative one At last my sincere apology goes to the readers for my conceptual amp
printing mistake if there is any
Page 5 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Executive Summary
In Bangladesh the real estate business started in 1964 Ispahani Group was the pioneer
in this sector During 1970s there were fewer than five companies in Bangladesh
engaged in this business But now this is a booming sector of the company Tepantor
Group was started its journey in 1990 Tepantor Group is a market leader in the real
estate building amp development sector Tepantor Group is our environmentally
responsible response to the rapid spate of urbanization in Bangladesh Pressures of
urbanization in this country are compounded by the unfavorable land man ration
Tepantor Group has embarked upon a mission to make the maximum use of minimum
land being sensitive to both environmental concerns and social continuity Planned
development by Tepantor Group of the sites around the city has added value to those
areas released pressure on inner cities and persecuted the city dwellers with breathing
space Tepantor at Corporate Branch has currently 150 employees including drivers amp
peons I have worked as an internship at Tepantor Group ndash Corporate Branch from 14th
October 2012 Tepantor Group is a fastest growing housing company in Bangladesh In
2001 Tepantor Group launched their first land project at Purbail ndashldquoTepantor Cityrdquo That
amp project is now under process Next Tepantor Group has recently launched the mega
project at Ashulis Ashulia Abskash Ashulia Barnali amp Ashulia Kingdom Tepantor
Group participates on REHAB housing fair two times in a year In the fair we take a
stole for selling the plots To make the sale successful the corporate office always
provides feedback to the local office We provide the brochures maps amp other
accessories so that the sales team can easily make their sales Finally Tepantor Group
has successfully established itself as one of the leading real estate developments in
Bangladesh with reputation for a touch of class amp dignity within the reach of all class of
people
Page 6 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Chapter No Title Page No
Page 7 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Letter of Transmittal 03
Preface 04
Acknowledgement 05
Executive Summary 06
Chapter 01 11 Background of the Study 11
12 Methodology 12
a) Primary source of data 12
b) Secondary source of data 12
13 Objective of the Study 13
14 Scope of the Study 14
15 Limitation of the Study 15
Chapter 02 Introduction 17
21 History of Tepantor Group 17
22 Vision 18
23 Mission 18
24 Business Philosophy 18
25 Features of every projects to Tepantor Group 19
Chapter 03 31 Internship Period 21
32 Job Description 21
33 Daily Routine 22
34 Learning Points 22
Page 8 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Chapter 04 41 Service quality in the eye of Tepantor Group 24
42 Purpose of Service quality 24
Chapter 05 51 The Role of Marketing 26
52 Marketing Effectiveness 27
a) Marketing Strategy 28
b) Marketing Creative 28
c) Marketing Execution 28
d) Marketing Infrastructure 28
e) Exogenous Factors 29
33 What Marketers do 29
Chapter 06 Target Customers of Tepantor Group 32
Chapter 07 Marketing Mix 34
Chapter 08 Customers Gaps of Tepantor Group 39
Chapter 09 SWOT Analysis 38-39
Chapter 10 Findings and Analysis 41
Recommendation 42
Conclusion 43
Page 9 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References 44
Page 10 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Orientation of the Report
Page 11 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
11 Background of the Study
Real Estate Companies are the key financial institutions that play a vital role in the
countryrsquos economy Globalization in these sectors has thrown up opportunities as well
as challenges Competition is getting edge day by day It paces with the continuous
development occurring in the tremendous competitive environment
To keep pace with this situation we need this sector knowledge for future career If we
want to build our career in real estate area only theoretical knowledge would not help
us As internship program is established to gather practical knowledge regarding various
sector of economy I chose to get practical knowledge regarding this sector and I select
Tepantor Housing Ltd as my organization to work
The duration of my program was nine weeks and during this period I have learned
many things I observed that there is a great difference between theoretical knowledge
and practical knowledge I learned many terms functions and nature of Housing
activities I also get practical knowledge regarding organizational environment
Page 12 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
12 Methodology
A sample survey was conducted to collect primary data using two pre-designed survey
instruments from concerned groups following an appropriate sample design In view of
the complexities involved in generating quantitative data for assessing the real impact
qualitative data were also collected using Focus Group Discussions (FGDs) In the
context of the unique features of the area an attempt was made to identify the strengths
weaknesses opportunities and threats of the banking sector
Data Collection
This study is mainly based on secondary data available from the various divisions and
departments of Tepantor Housing Ltd in addition to these other necessary information
have been collected from the daily newspapers relevant journals annual reports of
Tepantor Housing Ltd Web side and publications of other relevant institutions have
also been taken into consideration
Primary sources of data
Face to face conversation with marketing officers amp staffs
Conversation with the clients
Different manuals of Tepantor Housing Ltd
Different circulars of Tepantor Housing Ltd
Discussion with others Officers
Personal observation
Desk work in different sectionsdepartments
Secondary sources of data
Procedure manual published by the Tepantor Housing Ltd
Files and documents of the company
Annual report of Tepantor Housing Ltd 2010-2011
Different papers of Tepantor Housing Ltd
Unpublished data
Different text books
Page 13 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
13 Objective of the Study
The main objective of this study is to have some practical exposures that will be helpful
for my Final year courses in the BBA Program
To achieve the broad objective the following specific objectives has been attained
To find out the marketing strategy of Tepantor Housing Ltd
To find the financial performance of Tepantor Housing Ltd
Analyzing the performance of the company
To find out the different procedures of the company
To know the competitive strength and weakness of the company
To know the marketing and expansion strategy of the company that can help to
face the potential threats and opportunities
To know the technological advantage and lacking of this company in the modern
Housing system
To find out the relations among the various department
To make a bridge between the theories amp practical procedures of real estate
sector day-to-day operations
To make possible recommendations for the internship organization to improve
the services amp service range so that the department can cater to the needs and
demands of customers
Page 14 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
14 Scope of the Study
This report will give us a clear picture about the marketing strategy customer
satisfaction in general amp specially the activities of Tepantor Group The scope of the
study is limited to organizational set up functions amp performance
The scope of this study is
Maintaining a good relation between employees amp management
Improving an effective work station design
Effective marketing layout designing
Efficient handling of employees
Handling amp setting the employees according to their work
Maintaining the link in effective manner
Page 15 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
15 Limitations of the Study
Despite my sincerest endeavor in preparing a perfect report some of the limitations are
inescapable These are as follows
Within such a short period of time (nine weeks) it was not possible for me
to study everything about Tepantor Housing Ltd
The officers are so much busy that they cannot properly co-operate with me
which are a problem
Companyrsquos policy of not disclosing some data and information for obvious
reason which could be very much useful
To analysis SWOT of emerging market is a wide spread survey material
However time constraint restricted the report to specific feature
The study requires experience to be fruitful but it was completely absent to
me
Sometimes the officials were reluctant to give proper information regarding
their activities because they felt hesitation and ambiguity to give data and
information
Lack of personal knowledge and experience
Page 16 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
Page 17 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
21 History of Tepantor Group
Tepantor Group is a market leader in the real estate building and development sector
It was started its journey in 1990 Every individual has a dream home in mind We at
Tepantor Group are in the business of turning your dreams into reality Over the past
quarter century Tepantor Group Luxury apartment and commercial buildings though
developing lands in Dhaka city mostly located in Dhanmondi Gulshan Banani Uttara
Mirpur Motijhil Ashulia Chittagong Coxrsquos Bazar amp Sylhet have changed the Dhaka
Chittagong amp Sylhet skyline and presented a new lifestyle
Tepantor Group is our environmentally responsible response to the rapid spate of
urbanization in Bangladesh Pressures of urbanization in this country are compounded
by the unfavorable land man ration Tepantor Group has embarked upon a mission to
make the maximum use of minimum land being sensitive to both environmental
concerns and social continuity Planned development by Tepantor Group of the sites
around the city has added value to those areas released pressure on inner cities and
persecuted the city dwellers with breathing space
Professional team of design experts with mod outlook and engineers with state of the art
equipment are backed by an R amp D team constantly probing human habitat horizons as
well as building technology Their endeavors have resulted in the creation of
aesthetically inspiring architecture environmentally friendly development and top
quality building Tepantor Group aim is to provide its clients with competitive price
quality materials amp hand over project on time Tepantor Group is the symbol of
customer confidence
Page 18 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Mission amp vision of Tepantor Group
Tepantor housingrsquos mission is both broad and focused It builds on its vision and
translates the essence of that vision into projects that respond to board category of
needs Each of Tepantor housingrsquos activities however is characterized by the same
commitment to comfort and convenience
22 Mission
The mission of Tepantor Group is to provide service at an economic cost amp progress in
diversity amp continue to the growth of real estate sector in Bangladesh by being the real
estate market challenger
23 Vision
The vision of Tepantor Group is to offer unparalleled service to create customer delight
amp enhance real estate business Their vision is to achieve excellence amp different sense
of modern living style
24 Business Philosophy
Profit Maximization
Cost Minimization
Companyrsquos Wealth Maximization
Create customer value amp satisfaction
Page 19 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
25 Features of every projects of Tepantor Group
The projects of Tepantor Group are approved by RAJUK
The locations of Tepantor Group are out of flood free zone
The project has natural greeneries
The Park amp playground in every block separately
School College amp University are included in the project
Tepantor Group reserves 35 land for ecological balance
The location have eco-friendly environment
The administrative office amp CCTV surveillance facility inside the project
Police outpost traffic system amp fire service are available inside the location
Electricity gas amp water connection are available in site as committed
Telephone amp internet service are connected in the project
Land is delivered according to the promised offered
Registration is properly after full payment
Page 20 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
INTERNSHIP POSITIONAND DUTIES
Page 21 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
31 Internship Period
In the internship period it is very important for any one where practical experience
gathered I did my internship program at Tepantor Group Corporate Branch from 14th
October to 10th December 2012 the period of two month internship program I have
learned many things about their marketing strategy amp customer satisfaction policy
Working in Tepantor Group I feel as a part of their amp every employee on their helped
me so much to understand the works easily
32 Job Description
As an intern I engaged myself in different types of works which are given bellow
Potential client search My main duty is client search so at first Irsquom searching
the clients who are interested to buying the land
Making calls to customers amp introducing them about our products After
searching the client Irsquom calling my customers amp introducing them about our
project amp also invite to come our office
Ensure the visit of projectrsquos location I convince the customer to visit the
project location
Discuss with clients about the advantages amp disadvantages of buying the
land Then I discuss with my customers about the advantages amp disadvantages
of the land I discuss the main features of Tepantor Grouprsquos project
Try to convince them to purchase the land Irsquom trying to convince the
customer to purchase the land
Making the agreements amp get the booking amount If the customer are
convinced then Irsquom making the agreement amp get the booking amount
Payment collection system Every customer payment system is not same Some
customer directly comes to company for payment amp some customer pay their
payment by cheque
Page 22 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Making calls to customers for giving the due amount Every customer is not
pay full amount of money Most of the customer use installment So Irsquom calling
the customer for giving the due amount
Communicate with customer until the land has transferred Irsquom
communicating with my customers until the land has transferred because of
customer satisfaction
33 Daily Routine
My department of internship program is under marketing amp sales department So I was
fully involved in marketing amp sales department Every day I have to go office at 900
am like all other employees amp stay up to 600 pm Some days my work area is in
office amp some days work was out of office in the field
34 Learning Points
During the internship period in Tepantor Group I have learnt lots of things These are
listed below
Communicate with the clients Communicate with the clients over phone amp
give feedback them
Deal with customer Here I have learnt how to deal with customer
Communicate with general people To complete internship in Tepantor Group
Irsquom learnt how to communicate with general people
Convincing the clients Here I have learnt how to convincing the clients to buy
a plot
High range of promotional activities required to make a good consumer
Relation Here I have learnt how to make a good relation with customer
Page 23 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER SERVICE QUALITY
Page 24 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
41 Service Quality in the Eye of Tepantor Group
1048713 Ensuring first hand services to the Customers
1048713 keep observing the service activities
1048713 Guiding lost clients to have proper services
1048713 Having guest suggestion and complains and reporting
1048713 Ensuring clientsrsquo solutions and quality services
1048713 Service Auditing and Monitoring
1048713 SQ works with process amp people part of customer Service
42 Purpose of Service Quality
1048713 Access amp monitoring the performance on Regular basis
1048713 Process designing and Reengineering
1048713 Complaint handling
1048713 Launching different service related campaign
1048713 Design new customer service
1048713 Asses and monitor customer Service standard in branches
Page 25 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Letter of Transmittal
Date 23th December 2012
Nighat Farzana
School of Business Administration
Uttara University
Dhaka
Subject Transmitting the internship report on ldquoMarketing Strategy of Tepantor
Housingrdquo
Dear Madam
It is my pleasure to submit this internship report on the topic ldquoMarketing Strategy of
Tepantor Housingrdquo
I have tried my best to analyze all necessary information related to my topic and present
as affectionately as possible It is not impossible that there will be minor mistakes in
this report But still I hope that this report will provide the appropriate analysis on the
topic of ldquoMarketing Strategy of Tepantor Housingrdquo
In conclusion I want to express my thanks to you as without your co-operation it
would barely impossible for me to prepare this report related to my subject If you need
any help to interpret anything of this report please let me inform
Thanking you
Md Manik Hasan
ID
Major Marketing
School of Business Administration
Program ndash BBA
Section ndash 18th (C)
Page 3 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Preface
After completion our BBA final examination Internship Program is an important part
for our post-graduation degree For this reason I perused my Internship Program in
Tepantor Housing Ltd from 14th October to 10th December 2012 The duration of the
program was two months Like other employees of Tepantor Housing Ltd I worked
there at regular basis aiming to acquire practical knowledge which will help me in my
practical life In two months I tried with my best ability to learn about the instructions
characteristics natures functions competitiveness workflows etc of housing system
Tepantor Housing Ltd is one of the leading real estate companies in the country as a
housing position With the housing functions it is very much huge and complex
I tried to understand these complex and huge characteristics nature functions etc
However I tried my best to blend with these situations and realized most of these
things In a short time it is impossible to learn all things
In the duration of nine weeks I also tried to gather all the information and knowledge
from different text books brochures to understand the difficult task of the company In
this report I have presented those in proper chronological and precise way
At the end I can only state that by this Internship Program I am able to complete my
BBA course from Uttara University I found all sorts of co-operation and good work
environment in two months working with Tepantor Housing Ltd Everybody concerned
with management and administration of the company was compassionate to me
Page 4 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Acknowledgement
A lot of concentration effort responsibility and study have been involved in preparing
this paper into reality In preparing a report one needs a number assistance and guidance
from reliable sources This report also stands on the basis of such efforts I have
pleasure to express my gratitude to the internship and placement committee for
arranging such a program from which I have carried a lot of practical experience
At the very outset I would like to express my profound respect to my honorable teacher
Nighat Farzana lecturer of business faculty who is my supervisor of Internship
Program designed for the BBA students Her continuous supervision has inspired me to
make a more feasible report based on in-depth analysis
In preparing the report I received active co-operations from the AVP Second
Marketing Officer of Tepantor Housing Ltd I sincerely express my heart-felt gratitude
to them for their Co-operation which helped me to conduct and complete this Report
Those were frankly dynamic and helped me seriously and given me their valuable time
during my internship program Some time I did interfere in their most important work
by asking many questions for my internship purpose and they were very polite and
willing to answers my questions with patience
However to my best I tried very hard and worked sincerely to prepare this report an
informative one At last my sincere apology goes to the readers for my conceptual amp
printing mistake if there is any
Page 5 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Executive Summary
In Bangladesh the real estate business started in 1964 Ispahani Group was the pioneer
in this sector During 1970s there were fewer than five companies in Bangladesh
engaged in this business But now this is a booming sector of the company Tepantor
Group was started its journey in 1990 Tepantor Group is a market leader in the real
estate building amp development sector Tepantor Group is our environmentally
responsible response to the rapid spate of urbanization in Bangladesh Pressures of
urbanization in this country are compounded by the unfavorable land man ration
Tepantor Group has embarked upon a mission to make the maximum use of minimum
land being sensitive to both environmental concerns and social continuity Planned
development by Tepantor Group of the sites around the city has added value to those
areas released pressure on inner cities and persecuted the city dwellers with breathing
space Tepantor at Corporate Branch has currently 150 employees including drivers amp
peons I have worked as an internship at Tepantor Group ndash Corporate Branch from 14th
October 2012 Tepantor Group is a fastest growing housing company in Bangladesh In
2001 Tepantor Group launched their first land project at Purbail ndashldquoTepantor Cityrdquo That
amp project is now under process Next Tepantor Group has recently launched the mega
project at Ashulis Ashulia Abskash Ashulia Barnali amp Ashulia Kingdom Tepantor
Group participates on REHAB housing fair two times in a year In the fair we take a
stole for selling the plots To make the sale successful the corporate office always
provides feedback to the local office We provide the brochures maps amp other
accessories so that the sales team can easily make their sales Finally Tepantor Group
has successfully established itself as one of the leading real estate developments in
Bangladesh with reputation for a touch of class amp dignity within the reach of all class of
people
Page 6 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Chapter No Title Page No
Page 7 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Letter of Transmittal 03
Preface 04
Acknowledgement 05
Executive Summary 06
Chapter 01 11 Background of the Study 11
12 Methodology 12
a) Primary source of data 12
b) Secondary source of data 12
13 Objective of the Study 13
14 Scope of the Study 14
15 Limitation of the Study 15
Chapter 02 Introduction 17
21 History of Tepantor Group 17
22 Vision 18
23 Mission 18
24 Business Philosophy 18
25 Features of every projects to Tepantor Group 19
Chapter 03 31 Internship Period 21
32 Job Description 21
33 Daily Routine 22
34 Learning Points 22
Page 8 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Chapter 04 41 Service quality in the eye of Tepantor Group 24
42 Purpose of Service quality 24
Chapter 05 51 The Role of Marketing 26
52 Marketing Effectiveness 27
a) Marketing Strategy 28
b) Marketing Creative 28
c) Marketing Execution 28
d) Marketing Infrastructure 28
e) Exogenous Factors 29
33 What Marketers do 29
Chapter 06 Target Customers of Tepantor Group 32
Chapter 07 Marketing Mix 34
Chapter 08 Customers Gaps of Tepantor Group 39
Chapter 09 SWOT Analysis 38-39
Chapter 10 Findings and Analysis 41
Recommendation 42
Conclusion 43
Page 9 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References 44
Page 10 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Orientation of the Report
Page 11 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
11 Background of the Study
Real Estate Companies are the key financial institutions that play a vital role in the
countryrsquos economy Globalization in these sectors has thrown up opportunities as well
as challenges Competition is getting edge day by day It paces with the continuous
development occurring in the tremendous competitive environment
To keep pace with this situation we need this sector knowledge for future career If we
want to build our career in real estate area only theoretical knowledge would not help
us As internship program is established to gather practical knowledge regarding various
sector of economy I chose to get practical knowledge regarding this sector and I select
Tepantor Housing Ltd as my organization to work
The duration of my program was nine weeks and during this period I have learned
many things I observed that there is a great difference between theoretical knowledge
and practical knowledge I learned many terms functions and nature of Housing
activities I also get practical knowledge regarding organizational environment
Page 12 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
12 Methodology
A sample survey was conducted to collect primary data using two pre-designed survey
instruments from concerned groups following an appropriate sample design In view of
the complexities involved in generating quantitative data for assessing the real impact
qualitative data were also collected using Focus Group Discussions (FGDs) In the
context of the unique features of the area an attempt was made to identify the strengths
weaknesses opportunities and threats of the banking sector
Data Collection
This study is mainly based on secondary data available from the various divisions and
departments of Tepantor Housing Ltd in addition to these other necessary information
have been collected from the daily newspapers relevant journals annual reports of
Tepantor Housing Ltd Web side and publications of other relevant institutions have
also been taken into consideration
Primary sources of data
Face to face conversation with marketing officers amp staffs
Conversation with the clients
Different manuals of Tepantor Housing Ltd
Different circulars of Tepantor Housing Ltd
Discussion with others Officers
Personal observation
Desk work in different sectionsdepartments
Secondary sources of data
Procedure manual published by the Tepantor Housing Ltd
Files and documents of the company
Annual report of Tepantor Housing Ltd 2010-2011
Different papers of Tepantor Housing Ltd
Unpublished data
Different text books
Page 13 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
13 Objective of the Study
The main objective of this study is to have some practical exposures that will be helpful
for my Final year courses in the BBA Program
To achieve the broad objective the following specific objectives has been attained
To find out the marketing strategy of Tepantor Housing Ltd
To find the financial performance of Tepantor Housing Ltd
Analyzing the performance of the company
To find out the different procedures of the company
To know the competitive strength and weakness of the company
To know the marketing and expansion strategy of the company that can help to
face the potential threats and opportunities
To know the technological advantage and lacking of this company in the modern
Housing system
To find out the relations among the various department
To make a bridge between the theories amp practical procedures of real estate
sector day-to-day operations
To make possible recommendations for the internship organization to improve
the services amp service range so that the department can cater to the needs and
demands of customers
Page 14 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
14 Scope of the Study
This report will give us a clear picture about the marketing strategy customer
satisfaction in general amp specially the activities of Tepantor Group The scope of the
study is limited to organizational set up functions amp performance
The scope of this study is
Maintaining a good relation between employees amp management
Improving an effective work station design
Effective marketing layout designing
Efficient handling of employees
Handling amp setting the employees according to their work
Maintaining the link in effective manner
Page 15 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
15 Limitations of the Study
Despite my sincerest endeavor in preparing a perfect report some of the limitations are
inescapable These are as follows
Within such a short period of time (nine weeks) it was not possible for me
to study everything about Tepantor Housing Ltd
The officers are so much busy that they cannot properly co-operate with me
which are a problem
Companyrsquos policy of not disclosing some data and information for obvious
reason which could be very much useful
To analysis SWOT of emerging market is a wide spread survey material
However time constraint restricted the report to specific feature
The study requires experience to be fruitful but it was completely absent to
me
Sometimes the officials were reluctant to give proper information regarding
their activities because they felt hesitation and ambiguity to give data and
information
Lack of personal knowledge and experience
Page 16 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
Page 17 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
21 History of Tepantor Group
Tepantor Group is a market leader in the real estate building and development sector
It was started its journey in 1990 Every individual has a dream home in mind We at
Tepantor Group are in the business of turning your dreams into reality Over the past
quarter century Tepantor Group Luxury apartment and commercial buildings though
developing lands in Dhaka city mostly located in Dhanmondi Gulshan Banani Uttara
Mirpur Motijhil Ashulia Chittagong Coxrsquos Bazar amp Sylhet have changed the Dhaka
Chittagong amp Sylhet skyline and presented a new lifestyle
Tepantor Group is our environmentally responsible response to the rapid spate of
urbanization in Bangladesh Pressures of urbanization in this country are compounded
by the unfavorable land man ration Tepantor Group has embarked upon a mission to
make the maximum use of minimum land being sensitive to both environmental
concerns and social continuity Planned development by Tepantor Group of the sites
around the city has added value to those areas released pressure on inner cities and
persecuted the city dwellers with breathing space
Professional team of design experts with mod outlook and engineers with state of the art
equipment are backed by an R amp D team constantly probing human habitat horizons as
well as building technology Their endeavors have resulted in the creation of
aesthetically inspiring architecture environmentally friendly development and top
quality building Tepantor Group aim is to provide its clients with competitive price
quality materials amp hand over project on time Tepantor Group is the symbol of
customer confidence
Page 18 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Mission amp vision of Tepantor Group
Tepantor housingrsquos mission is both broad and focused It builds on its vision and
translates the essence of that vision into projects that respond to board category of
needs Each of Tepantor housingrsquos activities however is characterized by the same
commitment to comfort and convenience
22 Mission
The mission of Tepantor Group is to provide service at an economic cost amp progress in
diversity amp continue to the growth of real estate sector in Bangladesh by being the real
estate market challenger
23 Vision
The vision of Tepantor Group is to offer unparalleled service to create customer delight
amp enhance real estate business Their vision is to achieve excellence amp different sense
of modern living style
24 Business Philosophy
Profit Maximization
Cost Minimization
Companyrsquos Wealth Maximization
Create customer value amp satisfaction
Page 19 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
25 Features of every projects of Tepantor Group
The projects of Tepantor Group are approved by RAJUK
The locations of Tepantor Group are out of flood free zone
The project has natural greeneries
The Park amp playground in every block separately
School College amp University are included in the project
Tepantor Group reserves 35 land for ecological balance
The location have eco-friendly environment
The administrative office amp CCTV surveillance facility inside the project
Police outpost traffic system amp fire service are available inside the location
Electricity gas amp water connection are available in site as committed
Telephone amp internet service are connected in the project
Land is delivered according to the promised offered
Registration is properly after full payment
Page 20 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
INTERNSHIP POSITIONAND DUTIES
Page 21 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
31 Internship Period
In the internship period it is very important for any one where practical experience
gathered I did my internship program at Tepantor Group Corporate Branch from 14th
October to 10th December 2012 the period of two month internship program I have
learned many things about their marketing strategy amp customer satisfaction policy
Working in Tepantor Group I feel as a part of their amp every employee on their helped
me so much to understand the works easily
32 Job Description
As an intern I engaged myself in different types of works which are given bellow
Potential client search My main duty is client search so at first Irsquom searching
the clients who are interested to buying the land
Making calls to customers amp introducing them about our products After
searching the client Irsquom calling my customers amp introducing them about our
project amp also invite to come our office
Ensure the visit of projectrsquos location I convince the customer to visit the
project location
Discuss with clients about the advantages amp disadvantages of buying the
land Then I discuss with my customers about the advantages amp disadvantages
of the land I discuss the main features of Tepantor Grouprsquos project
Try to convince them to purchase the land Irsquom trying to convince the
customer to purchase the land
Making the agreements amp get the booking amount If the customer are
convinced then Irsquom making the agreement amp get the booking amount
Payment collection system Every customer payment system is not same Some
customer directly comes to company for payment amp some customer pay their
payment by cheque
Page 22 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Making calls to customers for giving the due amount Every customer is not
pay full amount of money Most of the customer use installment So Irsquom calling
the customer for giving the due amount
Communicate with customer until the land has transferred Irsquom
communicating with my customers until the land has transferred because of
customer satisfaction
33 Daily Routine
My department of internship program is under marketing amp sales department So I was
fully involved in marketing amp sales department Every day I have to go office at 900
am like all other employees amp stay up to 600 pm Some days my work area is in
office amp some days work was out of office in the field
34 Learning Points
During the internship period in Tepantor Group I have learnt lots of things These are
listed below
Communicate with the clients Communicate with the clients over phone amp
give feedback them
Deal with customer Here I have learnt how to deal with customer
Communicate with general people To complete internship in Tepantor Group
Irsquom learnt how to communicate with general people
Convincing the clients Here I have learnt how to convincing the clients to buy
a plot
High range of promotional activities required to make a good consumer
Relation Here I have learnt how to make a good relation with customer
Page 23 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER SERVICE QUALITY
Page 24 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
41 Service Quality in the Eye of Tepantor Group
1048713 Ensuring first hand services to the Customers
1048713 keep observing the service activities
1048713 Guiding lost clients to have proper services
1048713 Having guest suggestion and complains and reporting
1048713 Ensuring clientsrsquo solutions and quality services
1048713 Service Auditing and Monitoring
1048713 SQ works with process amp people part of customer Service
42 Purpose of Service Quality
1048713 Access amp monitoring the performance on Regular basis
1048713 Process designing and Reengineering
1048713 Complaint handling
1048713 Launching different service related campaign
1048713 Design new customer service
1048713 Asses and monitor customer Service standard in branches
Page 25 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Preface
After completion our BBA final examination Internship Program is an important part
for our post-graduation degree For this reason I perused my Internship Program in
Tepantor Housing Ltd from 14th October to 10th December 2012 The duration of the
program was two months Like other employees of Tepantor Housing Ltd I worked
there at regular basis aiming to acquire practical knowledge which will help me in my
practical life In two months I tried with my best ability to learn about the instructions
characteristics natures functions competitiveness workflows etc of housing system
Tepantor Housing Ltd is one of the leading real estate companies in the country as a
housing position With the housing functions it is very much huge and complex
I tried to understand these complex and huge characteristics nature functions etc
However I tried my best to blend with these situations and realized most of these
things In a short time it is impossible to learn all things
In the duration of nine weeks I also tried to gather all the information and knowledge
from different text books brochures to understand the difficult task of the company In
this report I have presented those in proper chronological and precise way
At the end I can only state that by this Internship Program I am able to complete my
BBA course from Uttara University I found all sorts of co-operation and good work
environment in two months working with Tepantor Housing Ltd Everybody concerned
with management and administration of the company was compassionate to me
Page 4 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Acknowledgement
A lot of concentration effort responsibility and study have been involved in preparing
this paper into reality In preparing a report one needs a number assistance and guidance
from reliable sources This report also stands on the basis of such efforts I have
pleasure to express my gratitude to the internship and placement committee for
arranging such a program from which I have carried a lot of practical experience
At the very outset I would like to express my profound respect to my honorable teacher
Nighat Farzana lecturer of business faculty who is my supervisor of Internship
Program designed for the BBA students Her continuous supervision has inspired me to
make a more feasible report based on in-depth analysis
In preparing the report I received active co-operations from the AVP Second
Marketing Officer of Tepantor Housing Ltd I sincerely express my heart-felt gratitude
to them for their Co-operation which helped me to conduct and complete this Report
Those were frankly dynamic and helped me seriously and given me their valuable time
during my internship program Some time I did interfere in their most important work
by asking many questions for my internship purpose and they were very polite and
willing to answers my questions with patience
However to my best I tried very hard and worked sincerely to prepare this report an
informative one At last my sincere apology goes to the readers for my conceptual amp
printing mistake if there is any
Page 5 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Executive Summary
In Bangladesh the real estate business started in 1964 Ispahani Group was the pioneer
in this sector During 1970s there were fewer than five companies in Bangladesh
engaged in this business But now this is a booming sector of the company Tepantor
Group was started its journey in 1990 Tepantor Group is a market leader in the real
estate building amp development sector Tepantor Group is our environmentally
responsible response to the rapid spate of urbanization in Bangladesh Pressures of
urbanization in this country are compounded by the unfavorable land man ration
Tepantor Group has embarked upon a mission to make the maximum use of minimum
land being sensitive to both environmental concerns and social continuity Planned
development by Tepantor Group of the sites around the city has added value to those
areas released pressure on inner cities and persecuted the city dwellers with breathing
space Tepantor at Corporate Branch has currently 150 employees including drivers amp
peons I have worked as an internship at Tepantor Group ndash Corporate Branch from 14th
October 2012 Tepantor Group is a fastest growing housing company in Bangladesh In
2001 Tepantor Group launched their first land project at Purbail ndashldquoTepantor Cityrdquo That
amp project is now under process Next Tepantor Group has recently launched the mega
project at Ashulis Ashulia Abskash Ashulia Barnali amp Ashulia Kingdom Tepantor
Group participates on REHAB housing fair two times in a year In the fair we take a
stole for selling the plots To make the sale successful the corporate office always
provides feedback to the local office We provide the brochures maps amp other
accessories so that the sales team can easily make their sales Finally Tepantor Group
has successfully established itself as one of the leading real estate developments in
Bangladesh with reputation for a touch of class amp dignity within the reach of all class of
people
Page 6 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Chapter No Title Page No
Page 7 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Letter of Transmittal 03
Preface 04
Acknowledgement 05
Executive Summary 06
Chapter 01 11 Background of the Study 11
12 Methodology 12
a) Primary source of data 12
b) Secondary source of data 12
13 Objective of the Study 13
14 Scope of the Study 14
15 Limitation of the Study 15
Chapter 02 Introduction 17
21 History of Tepantor Group 17
22 Vision 18
23 Mission 18
24 Business Philosophy 18
25 Features of every projects to Tepantor Group 19
Chapter 03 31 Internship Period 21
32 Job Description 21
33 Daily Routine 22
34 Learning Points 22
Page 8 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Chapter 04 41 Service quality in the eye of Tepantor Group 24
42 Purpose of Service quality 24
Chapter 05 51 The Role of Marketing 26
52 Marketing Effectiveness 27
a) Marketing Strategy 28
b) Marketing Creative 28
c) Marketing Execution 28
d) Marketing Infrastructure 28
e) Exogenous Factors 29
33 What Marketers do 29
Chapter 06 Target Customers of Tepantor Group 32
Chapter 07 Marketing Mix 34
Chapter 08 Customers Gaps of Tepantor Group 39
Chapter 09 SWOT Analysis 38-39
Chapter 10 Findings and Analysis 41
Recommendation 42
Conclusion 43
Page 9 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References 44
Page 10 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Orientation of the Report
Page 11 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
11 Background of the Study
Real Estate Companies are the key financial institutions that play a vital role in the
countryrsquos economy Globalization in these sectors has thrown up opportunities as well
as challenges Competition is getting edge day by day It paces with the continuous
development occurring in the tremendous competitive environment
To keep pace with this situation we need this sector knowledge for future career If we
want to build our career in real estate area only theoretical knowledge would not help
us As internship program is established to gather practical knowledge regarding various
sector of economy I chose to get practical knowledge regarding this sector and I select
Tepantor Housing Ltd as my organization to work
The duration of my program was nine weeks and during this period I have learned
many things I observed that there is a great difference between theoretical knowledge
and practical knowledge I learned many terms functions and nature of Housing
activities I also get practical knowledge regarding organizational environment
Page 12 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
12 Methodology
A sample survey was conducted to collect primary data using two pre-designed survey
instruments from concerned groups following an appropriate sample design In view of
the complexities involved in generating quantitative data for assessing the real impact
qualitative data were also collected using Focus Group Discussions (FGDs) In the
context of the unique features of the area an attempt was made to identify the strengths
weaknesses opportunities and threats of the banking sector
Data Collection
This study is mainly based on secondary data available from the various divisions and
departments of Tepantor Housing Ltd in addition to these other necessary information
have been collected from the daily newspapers relevant journals annual reports of
Tepantor Housing Ltd Web side and publications of other relevant institutions have
also been taken into consideration
Primary sources of data
Face to face conversation with marketing officers amp staffs
Conversation with the clients
Different manuals of Tepantor Housing Ltd
Different circulars of Tepantor Housing Ltd
Discussion with others Officers
Personal observation
Desk work in different sectionsdepartments
Secondary sources of data
Procedure manual published by the Tepantor Housing Ltd
Files and documents of the company
Annual report of Tepantor Housing Ltd 2010-2011
Different papers of Tepantor Housing Ltd
Unpublished data
Different text books
Page 13 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
13 Objective of the Study
The main objective of this study is to have some practical exposures that will be helpful
for my Final year courses in the BBA Program
To achieve the broad objective the following specific objectives has been attained
To find out the marketing strategy of Tepantor Housing Ltd
To find the financial performance of Tepantor Housing Ltd
Analyzing the performance of the company
To find out the different procedures of the company
To know the competitive strength and weakness of the company
To know the marketing and expansion strategy of the company that can help to
face the potential threats and opportunities
To know the technological advantage and lacking of this company in the modern
Housing system
To find out the relations among the various department
To make a bridge between the theories amp practical procedures of real estate
sector day-to-day operations
To make possible recommendations for the internship organization to improve
the services amp service range so that the department can cater to the needs and
demands of customers
Page 14 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
14 Scope of the Study
This report will give us a clear picture about the marketing strategy customer
satisfaction in general amp specially the activities of Tepantor Group The scope of the
study is limited to organizational set up functions amp performance
The scope of this study is
Maintaining a good relation between employees amp management
Improving an effective work station design
Effective marketing layout designing
Efficient handling of employees
Handling amp setting the employees according to their work
Maintaining the link in effective manner
Page 15 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
15 Limitations of the Study
Despite my sincerest endeavor in preparing a perfect report some of the limitations are
inescapable These are as follows
Within such a short period of time (nine weeks) it was not possible for me
to study everything about Tepantor Housing Ltd
The officers are so much busy that they cannot properly co-operate with me
which are a problem
Companyrsquos policy of not disclosing some data and information for obvious
reason which could be very much useful
To analysis SWOT of emerging market is a wide spread survey material
However time constraint restricted the report to specific feature
The study requires experience to be fruitful but it was completely absent to
me
Sometimes the officials were reluctant to give proper information regarding
their activities because they felt hesitation and ambiguity to give data and
information
Lack of personal knowledge and experience
Page 16 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
Page 17 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
21 History of Tepantor Group
Tepantor Group is a market leader in the real estate building and development sector
It was started its journey in 1990 Every individual has a dream home in mind We at
Tepantor Group are in the business of turning your dreams into reality Over the past
quarter century Tepantor Group Luxury apartment and commercial buildings though
developing lands in Dhaka city mostly located in Dhanmondi Gulshan Banani Uttara
Mirpur Motijhil Ashulia Chittagong Coxrsquos Bazar amp Sylhet have changed the Dhaka
Chittagong amp Sylhet skyline and presented a new lifestyle
Tepantor Group is our environmentally responsible response to the rapid spate of
urbanization in Bangladesh Pressures of urbanization in this country are compounded
by the unfavorable land man ration Tepantor Group has embarked upon a mission to
make the maximum use of minimum land being sensitive to both environmental
concerns and social continuity Planned development by Tepantor Group of the sites
around the city has added value to those areas released pressure on inner cities and
persecuted the city dwellers with breathing space
Professional team of design experts with mod outlook and engineers with state of the art
equipment are backed by an R amp D team constantly probing human habitat horizons as
well as building technology Their endeavors have resulted in the creation of
aesthetically inspiring architecture environmentally friendly development and top
quality building Tepantor Group aim is to provide its clients with competitive price
quality materials amp hand over project on time Tepantor Group is the symbol of
customer confidence
Page 18 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Mission amp vision of Tepantor Group
Tepantor housingrsquos mission is both broad and focused It builds on its vision and
translates the essence of that vision into projects that respond to board category of
needs Each of Tepantor housingrsquos activities however is characterized by the same
commitment to comfort and convenience
22 Mission
The mission of Tepantor Group is to provide service at an economic cost amp progress in
diversity amp continue to the growth of real estate sector in Bangladesh by being the real
estate market challenger
23 Vision
The vision of Tepantor Group is to offer unparalleled service to create customer delight
amp enhance real estate business Their vision is to achieve excellence amp different sense
of modern living style
24 Business Philosophy
Profit Maximization
Cost Minimization
Companyrsquos Wealth Maximization
Create customer value amp satisfaction
Page 19 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
25 Features of every projects of Tepantor Group
The projects of Tepantor Group are approved by RAJUK
The locations of Tepantor Group are out of flood free zone
The project has natural greeneries
The Park amp playground in every block separately
School College amp University are included in the project
Tepantor Group reserves 35 land for ecological balance
The location have eco-friendly environment
The administrative office amp CCTV surveillance facility inside the project
Police outpost traffic system amp fire service are available inside the location
Electricity gas amp water connection are available in site as committed
Telephone amp internet service are connected in the project
Land is delivered according to the promised offered
Registration is properly after full payment
Page 20 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
INTERNSHIP POSITIONAND DUTIES
Page 21 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
31 Internship Period
In the internship period it is very important for any one where practical experience
gathered I did my internship program at Tepantor Group Corporate Branch from 14th
October to 10th December 2012 the period of two month internship program I have
learned many things about their marketing strategy amp customer satisfaction policy
Working in Tepantor Group I feel as a part of their amp every employee on their helped
me so much to understand the works easily
32 Job Description
As an intern I engaged myself in different types of works which are given bellow
Potential client search My main duty is client search so at first Irsquom searching
the clients who are interested to buying the land
Making calls to customers amp introducing them about our products After
searching the client Irsquom calling my customers amp introducing them about our
project amp also invite to come our office
Ensure the visit of projectrsquos location I convince the customer to visit the
project location
Discuss with clients about the advantages amp disadvantages of buying the
land Then I discuss with my customers about the advantages amp disadvantages
of the land I discuss the main features of Tepantor Grouprsquos project
Try to convince them to purchase the land Irsquom trying to convince the
customer to purchase the land
Making the agreements amp get the booking amount If the customer are
convinced then Irsquom making the agreement amp get the booking amount
Payment collection system Every customer payment system is not same Some
customer directly comes to company for payment amp some customer pay their
payment by cheque
Page 22 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Making calls to customers for giving the due amount Every customer is not
pay full amount of money Most of the customer use installment So Irsquom calling
the customer for giving the due amount
Communicate with customer until the land has transferred Irsquom
communicating with my customers until the land has transferred because of
customer satisfaction
33 Daily Routine
My department of internship program is under marketing amp sales department So I was
fully involved in marketing amp sales department Every day I have to go office at 900
am like all other employees amp stay up to 600 pm Some days my work area is in
office amp some days work was out of office in the field
34 Learning Points
During the internship period in Tepantor Group I have learnt lots of things These are
listed below
Communicate with the clients Communicate with the clients over phone amp
give feedback them
Deal with customer Here I have learnt how to deal with customer
Communicate with general people To complete internship in Tepantor Group
Irsquom learnt how to communicate with general people
Convincing the clients Here I have learnt how to convincing the clients to buy
a plot
High range of promotional activities required to make a good consumer
Relation Here I have learnt how to make a good relation with customer
Page 23 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER SERVICE QUALITY
Page 24 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
41 Service Quality in the Eye of Tepantor Group
1048713 Ensuring first hand services to the Customers
1048713 keep observing the service activities
1048713 Guiding lost clients to have proper services
1048713 Having guest suggestion and complains and reporting
1048713 Ensuring clientsrsquo solutions and quality services
1048713 Service Auditing and Monitoring
1048713 SQ works with process amp people part of customer Service
42 Purpose of Service Quality
1048713 Access amp monitoring the performance on Regular basis
1048713 Process designing and Reengineering
1048713 Complaint handling
1048713 Launching different service related campaign
1048713 Design new customer service
1048713 Asses and monitor customer Service standard in branches
Page 25 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Acknowledgement
A lot of concentration effort responsibility and study have been involved in preparing
this paper into reality In preparing a report one needs a number assistance and guidance
from reliable sources This report also stands on the basis of such efforts I have
pleasure to express my gratitude to the internship and placement committee for
arranging such a program from which I have carried a lot of practical experience
At the very outset I would like to express my profound respect to my honorable teacher
Nighat Farzana lecturer of business faculty who is my supervisor of Internship
Program designed for the BBA students Her continuous supervision has inspired me to
make a more feasible report based on in-depth analysis
In preparing the report I received active co-operations from the AVP Second
Marketing Officer of Tepantor Housing Ltd I sincerely express my heart-felt gratitude
to them for their Co-operation which helped me to conduct and complete this Report
Those were frankly dynamic and helped me seriously and given me their valuable time
during my internship program Some time I did interfere in their most important work
by asking many questions for my internship purpose and they were very polite and
willing to answers my questions with patience
However to my best I tried very hard and worked sincerely to prepare this report an
informative one At last my sincere apology goes to the readers for my conceptual amp
printing mistake if there is any
Page 5 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Executive Summary
In Bangladesh the real estate business started in 1964 Ispahani Group was the pioneer
in this sector During 1970s there were fewer than five companies in Bangladesh
engaged in this business But now this is a booming sector of the company Tepantor
Group was started its journey in 1990 Tepantor Group is a market leader in the real
estate building amp development sector Tepantor Group is our environmentally
responsible response to the rapid spate of urbanization in Bangladesh Pressures of
urbanization in this country are compounded by the unfavorable land man ration
Tepantor Group has embarked upon a mission to make the maximum use of minimum
land being sensitive to both environmental concerns and social continuity Planned
development by Tepantor Group of the sites around the city has added value to those
areas released pressure on inner cities and persecuted the city dwellers with breathing
space Tepantor at Corporate Branch has currently 150 employees including drivers amp
peons I have worked as an internship at Tepantor Group ndash Corporate Branch from 14th
October 2012 Tepantor Group is a fastest growing housing company in Bangladesh In
2001 Tepantor Group launched their first land project at Purbail ndashldquoTepantor Cityrdquo That
amp project is now under process Next Tepantor Group has recently launched the mega
project at Ashulis Ashulia Abskash Ashulia Barnali amp Ashulia Kingdom Tepantor
Group participates on REHAB housing fair two times in a year In the fair we take a
stole for selling the plots To make the sale successful the corporate office always
provides feedback to the local office We provide the brochures maps amp other
accessories so that the sales team can easily make their sales Finally Tepantor Group
has successfully established itself as one of the leading real estate developments in
Bangladesh with reputation for a touch of class amp dignity within the reach of all class of
people
Page 6 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Chapter No Title Page No
Page 7 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Letter of Transmittal 03
Preface 04
Acknowledgement 05
Executive Summary 06
Chapter 01 11 Background of the Study 11
12 Methodology 12
a) Primary source of data 12
b) Secondary source of data 12
13 Objective of the Study 13
14 Scope of the Study 14
15 Limitation of the Study 15
Chapter 02 Introduction 17
21 History of Tepantor Group 17
22 Vision 18
23 Mission 18
24 Business Philosophy 18
25 Features of every projects to Tepantor Group 19
Chapter 03 31 Internship Period 21
32 Job Description 21
33 Daily Routine 22
34 Learning Points 22
Page 8 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Chapter 04 41 Service quality in the eye of Tepantor Group 24
42 Purpose of Service quality 24
Chapter 05 51 The Role of Marketing 26
52 Marketing Effectiveness 27
a) Marketing Strategy 28
b) Marketing Creative 28
c) Marketing Execution 28
d) Marketing Infrastructure 28
e) Exogenous Factors 29
33 What Marketers do 29
Chapter 06 Target Customers of Tepantor Group 32
Chapter 07 Marketing Mix 34
Chapter 08 Customers Gaps of Tepantor Group 39
Chapter 09 SWOT Analysis 38-39
Chapter 10 Findings and Analysis 41
Recommendation 42
Conclusion 43
Page 9 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References 44
Page 10 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Orientation of the Report
Page 11 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
11 Background of the Study
Real Estate Companies are the key financial institutions that play a vital role in the
countryrsquos economy Globalization in these sectors has thrown up opportunities as well
as challenges Competition is getting edge day by day It paces with the continuous
development occurring in the tremendous competitive environment
To keep pace with this situation we need this sector knowledge for future career If we
want to build our career in real estate area only theoretical knowledge would not help
us As internship program is established to gather practical knowledge regarding various
sector of economy I chose to get practical knowledge regarding this sector and I select
Tepantor Housing Ltd as my organization to work
The duration of my program was nine weeks and during this period I have learned
many things I observed that there is a great difference between theoretical knowledge
and practical knowledge I learned many terms functions and nature of Housing
activities I also get practical knowledge regarding organizational environment
Page 12 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
12 Methodology
A sample survey was conducted to collect primary data using two pre-designed survey
instruments from concerned groups following an appropriate sample design In view of
the complexities involved in generating quantitative data for assessing the real impact
qualitative data were also collected using Focus Group Discussions (FGDs) In the
context of the unique features of the area an attempt was made to identify the strengths
weaknesses opportunities and threats of the banking sector
Data Collection
This study is mainly based on secondary data available from the various divisions and
departments of Tepantor Housing Ltd in addition to these other necessary information
have been collected from the daily newspapers relevant journals annual reports of
Tepantor Housing Ltd Web side and publications of other relevant institutions have
also been taken into consideration
Primary sources of data
Face to face conversation with marketing officers amp staffs
Conversation with the clients
Different manuals of Tepantor Housing Ltd
Different circulars of Tepantor Housing Ltd
Discussion with others Officers
Personal observation
Desk work in different sectionsdepartments
Secondary sources of data
Procedure manual published by the Tepantor Housing Ltd
Files and documents of the company
Annual report of Tepantor Housing Ltd 2010-2011
Different papers of Tepantor Housing Ltd
Unpublished data
Different text books
Page 13 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
13 Objective of the Study
The main objective of this study is to have some practical exposures that will be helpful
for my Final year courses in the BBA Program
To achieve the broad objective the following specific objectives has been attained
To find out the marketing strategy of Tepantor Housing Ltd
To find the financial performance of Tepantor Housing Ltd
Analyzing the performance of the company
To find out the different procedures of the company
To know the competitive strength and weakness of the company
To know the marketing and expansion strategy of the company that can help to
face the potential threats and opportunities
To know the technological advantage and lacking of this company in the modern
Housing system
To find out the relations among the various department
To make a bridge between the theories amp practical procedures of real estate
sector day-to-day operations
To make possible recommendations for the internship organization to improve
the services amp service range so that the department can cater to the needs and
demands of customers
Page 14 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
14 Scope of the Study
This report will give us a clear picture about the marketing strategy customer
satisfaction in general amp specially the activities of Tepantor Group The scope of the
study is limited to organizational set up functions amp performance
The scope of this study is
Maintaining a good relation between employees amp management
Improving an effective work station design
Effective marketing layout designing
Efficient handling of employees
Handling amp setting the employees according to their work
Maintaining the link in effective manner
Page 15 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
15 Limitations of the Study
Despite my sincerest endeavor in preparing a perfect report some of the limitations are
inescapable These are as follows
Within such a short period of time (nine weeks) it was not possible for me
to study everything about Tepantor Housing Ltd
The officers are so much busy that they cannot properly co-operate with me
which are a problem
Companyrsquos policy of not disclosing some data and information for obvious
reason which could be very much useful
To analysis SWOT of emerging market is a wide spread survey material
However time constraint restricted the report to specific feature
The study requires experience to be fruitful but it was completely absent to
me
Sometimes the officials were reluctant to give proper information regarding
their activities because they felt hesitation and ambiguity to give data and
information
Lack of personal knowledge and experience
Page 16 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
Page 17 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
21 History of Tepantor Group
Tepantor Group is a market leader in the real estate building and development sector
It was started its journey in 1990 Every individual has a dream home in mind We at
Tepantor Group are in the business of turning your dreams into reality Over the past
quarter century Tepantor Group Luxury apartment and commercial buildings though
developing lands in Dhaka city mostly located in Dhanmondi Gulshan Banani Uttara
Mirpur Motijhil Ashulia Chittagong Coxrsquos Bazar amp Sylhet have changed the Dhaka
Chittagong amp Sylhet skyline and presented a new lifestyle
Tepantor Group is our environmentally responsible response to the rapid spate of
urbanization in Bangladesh Pressures of urbanization in this country are compounded
by the unfavorable land man ration Tepantor Group has embarked upon a mission to
make the maximum use of minimum land being sensitive to both environmental
concerns and social continuity Planned development by Tepantor Group of the sites
around the city has added value to those areas released pressure on inner cities and
persecuted the city dwellers with breathing space
Professional team of design experts with mod outlook and engineers with state of the art
equipment are backed by an R amp D team constantly probing human habitat horizons as
well as building technology Their endeavors have resulted in the creation of
aesthetically inspiring architecture environmentally friendly development and top
quality building Tepantor Group aim is to provide its clients with competitive price
quality materials amp hand over project on time Tepantor Group is the symbol of
customer confidence
Page 18 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Mission amp vision of Tepantor Group
Tepantor housingrsquos mission is both broad and focused It builds on its vision and
translates the essence of that vision into projects that respond to board category of
needs Each of Tepantor housingrsquos activities however is characterized by the same
commitment to comfort and convenience
22 Mission
The mission of Tepantor Group is to provide service at an economic cost amp progress in
diversity amp continue to the growth of real estate sector in Bangladesh by being the real
estate market challenger
23 Vision
The vision of Tepantor Group is to offer unparalleled service to create customer delight
amp enhance real estate business Their vision is to achieve excellence amp different sense
of modern living style
24 Business Philosophy
Profit Maximization
Cost Minimization
Companyrsquos Wealth Maximization
Create customer value amp satisfaction
Page 19 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
25 Features of every projects of Tepantor Group
The projects of Tepantor Group are approved by RAJUK
The locations of Tepantor Group are out of flood free zone
The project has natural greeneries
The Park amp playground in every block separately
School College amp University are included in the project
Tepantor Group reserves 35 land for ecological balance
The location have eco-friendly environment
The administrative office amp CCTV surveillance facility inside the project
Police outpost traffic system amp fire service are available inside the location
Electricity gas amp water connection are available in site as committed
Telephone amp internet service are connected in the project
Land is delivered according to the promised offered
Registration is properly after full payment
Page 20 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
INTERNSHIP POSITIONAND DUTIES
Page 21 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
31 Internship Period
In the internship period it is very important for any one where practical experience
gathered I did my internship program at Tepantor Group Corporate Branch from 14th
October to 10th December 2012 the period of two month internship program I have
learned many things about their marketing strategy amp customer satisfaction policy
Working in Tepantor Group I feel as a part of their amp every employee on their helped
me so much to understand the works easily
32 Job Description
As an intern I engaged myself in different types of works which are given bellow
Potential client search My main duty is client search so at first Irsquom searching
the clients who are interested to buying the land
Making calls to customers amp introducing them about our products After
searching the client Irsquom calling my customers amp introducing them about our
project amp also invite to come our office
Ensure the visit of projectrsquos location I convince the customer to visit the
project location
Discuss with clients about the advantages amp disadvantages of buying the
land Then I discuss with my customers about the advantages amp disadvantages
of the land I discuss the main features of Tepantor Grouprsquos project
Try to convince them to purchase the land Irsquom trying to convince the
customer to purchase the land
Making the agreements amp get the booking amount If the customer are
convinced then Irsquom making the agreement amp get the booking amount
Payment collection system Every customer payment system is not same Some
customer directly comes to company for payment amp some customer pay their
payment by cheque
Page 22 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Making calls to customers for giving the due amount Every customer is not
pay full amount of money Most of the customer use installment So Irsquom calling
the customer for giving the due amount
Communicate with customer until the land has transferred Irsquom
communicating with my customers until the land has transferred because of
customer satisfaction
33 Daily Routine
My department of internship program is under marketing amp sales department So I was
fully involved in marketing amp sales department Every day I have to go office at 900
am like all other employees amp stay up to 600 pm Some days my work area is in
office amp some days work was out of office in the field
34 Learning Points
During the internship period in Tepantor Group I have learnt lots of things These are
listed below
Communicate with the clients Communicate with the clients over phone amp
give feedback them
Deal with customer Here I have learnt how to deal with customer
Communicate with general people To complete internship in Tepantor Group
Irsquom learnt how to communicate with general people
Convincing the clients Here I have learnt how to convincing the clients to buy
a plot
High range of promotional activities required to make a good consumer
Relation Here I have learnt how to make a good relation with customer
Page 23 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER SERVICE QUALITY
Page 24 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
41 Service Quality in the Eye of Tepantor Group
1048713 Ensuring first hand services to the Customers
1048713 keep observing the service activities
1048713 Guiding lost clients to have proper services
1048713 Having guest suggestion and complains and reporting
1048713 Ensuring clientsrsquo solutions and quality services
1048713 Service Auditing and Monitoring
1048713 SQ works with process amp people part of customer Service
42 Purpose of Service Quality
1048713 Access amp monitoring the performance on Regular basis
1048713 Process designing and Reengineering
1048713 Complaint handling
1048713 Launching different service related campaign
1048713 Design new customer service
1048713 Asses and monitor customer Service standard in branches
Page 25 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Executive Summary
In Bangladesh the real estate business started in 1964 Ispahani Group was the pioneer
in this sector During 1970s there were fewer than five companies in Bangladesh
engaged in this business But now this is a booming sector of the company Tepantor
Group was started its journey in 1990 Tepantor Group is a market leader in the real
estate building amp development sector Tepantor Group is our environmentally
responsible response to the rapid spate of urbanization in Bangladesh Pressures of
urbanization in this country are compounded by the unfavorable land man ration
Tepantor Group has embarked upon a mission to make the maximum use of minimum
land being sensitive to both environmental concerns and social continuity Planned
development by Tepantor Group of the sites around the city has added value to those
areas released pressure on inner cities and persecuted the city dwellers with breathing
space Tepantor at Corporate Branch has currently 150 employees including drivers amp
peons I have worked as an internship at Tepantor Group ndash Corporate Branch from 14th
October 2012 Tepantor Group is a fastest growing housing company in Bangladesh In
2001 Tepantor Group launched their first land project at Purbail ndashldquoTepantor Cityrdquo That
amp project is now under process Next Tepantor Group has recently launched the mega
project at Ashulis Ashulia Abskash Ashulia Barnali amp Ashulia Kingdom Tepantor
Group participates on REHAB housing fair two times in a year In the fair we take a
stole for selling the plots To make the sale successful the corporate office always
provides feedback to the local office We provide the brochures maps amp other
accessories so that the sales team can easily make their sales Finally Tepantor Group
has successfully established itself as one of the leading real estate developments in
Bangladesh with reputation for a touch of class amp dignity within the reach of all class of
people
Page 6 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Chapter No Title Page No
Page 7 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Letter of Transmittal 03
Preface 04
Acknowledgement 05
Executive Summary 06
Chapter 01 11 Background of the Study 11
12 Methodology 12
a) Primary source of data 12
b) Secondary source of data 12
13 Objective of the Study 13
14 Scope of the Study 14
15 Limitation of the Study 15
Chapter 02 Introduction 17
21 History of Tepantor Group 17
22 Vision 18
23 Mission 18
24 Business Philosophy 18
25 Features of every projects to Tepantor Group 19
Chapter 03 31 Internship Period 21
32 Job Description 21
33 Daily Routine 22
34 Learning Points 22
Page 8 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Chapter 04 41 Service quality in the eye of Tepantor Group 24
42 Purpose of Service quality 24
Chapter 05 51 The Role of Marketing 26
52 Marketing Effectiveness 27
a) Marketing Strategy 28
b) Marketing Creative 28
c) Marketing Execution 28
d) Marketing Infrastructure 28
e) Exogenous Factors 29
33 What Marketers do 29
Chapter 06 Target Customers of Tepantor Group 32
Chapter 07 Marketing Mix 34
Chapter 08 Customers Gaps of Tepantor Group 39
Chapter 09 SWOT Analysis 38-39
Chapter 10 Findings and Analysis 41
Recommendation 42
Conclusion 43
Page 9 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References 44
Page 10 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Orientation of the Report
Page 11 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
11 Background of the Study
Real Estate Companies are the key financial institutions that play a vital role in the
countryrsquos economy Globalization in these sectors has thrown up opportunities as well
as challenges Competition is getting edge day by day It paces with the continuous
development occurring in the tremendous competitive environment
To keep pace with this situation we need this sector knowledge for future career If we
want to build our career in real estate area only theoretical knowledge would not help
us As internship program is established to gather practical knowledge regarding various
sector of economy I chose to get practical knowledge regarding this sector and I select
Tepantor Housing Ltd as my organization to work
The duration of my program was nine weeks and during this period I have learned
many things I observed that there is a great difference between theoretical knowledge
and practical knowledge I learned many terms functions and nature of Housing
activities I also get practical knowledge regarding organizational environment
Page 12 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
12 Methodology
A sample survey was conducted to collect primary data using two pre-designed survey
instruments from concerned groups following an appropriate sample design In view of
the complexities involved in generating quantitative data for assessing the real impact
qualitative data were also collected using Focus Group Discussions (FGDs) In the
context of the unique features of the area an attempt was made to identify the strengths
weaknesses opportunities and threats of the banking sector
Data Collection
This study is mainly based on secondary data available from the various divisions and
departments of Tepantor Housing Ltd in addition to these other necessary information
have been collected from the daily newspapers relevant journals annual reports of
Tepantor Housing Ltd Web side and publications of other relevant institutions have
also been taken into consideration
Primary sources of data
Face to face conversation with marketing officers amp staffs
Conversation with the clients
Different manuals of Tepantor Housing Ltd
Different circulars of Tepantor Housing Ltd
Discussion with others Officers
Personal observation
Desk work in different sectionsdepartments
Secondary sources of data
Procedure manual published by the Tepantor Housing Ltd
Files and documents of the company
Annual report of Tepantor Housing Ltd 2010-2011
Different papers of Tepantor Housing Ltd
Unpublished data
Different text books
Page 13 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
13 Objective of the Study
The main objective of this study is to have some practical exposures that will be helpful
for my Final year courses in the BBA Program
To achieve the broad objective the following specific objectives has been attained
To find out the marketing strategy of Tepantor Housing Ltd
To find the financial performance of Tepantor Housing Ltd
Analyzing the performance of the company
To find out the different procedures of the company
To know the competitive strength and weakness of the company
To know the marketing and expansion strategy of the company that can help to
face the potential threats and opportunities
To know the technological advantage and lacking of this company in the modern
Housing system
To find out the relations among the various department
To make a bridge between the theories amp practical procedures of real estate
sector day-to-day operations
To make possible recommendations for the internship organization to improve
the services amp service range so that the department can cater to the needs and
demands of customers
Page 14 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
14 Scope of the Study
This report will give us a clear picture about the marketing strategy customer
satisfaction in general amp specially the activities of Tepantor Group The scope of the
study is limited to organizational set up functions amp performance
The scope of this study is
Maintaining a good relation between employees amp management
Improving an effective work station design
Effective marketing layout designing
Efficient handling of employees
Handling amp setting the employees according to their work
Maintaining the link in effective manner
Page 15 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
15 Limitations of the Study
Despite my sincerest endeavor in preparing a perfect report some of the limitations are
inescapable These are as follows
Within such a short period of time (nine weeks) it was not possible for me
to study everything about Tepantor Housing Ltd
The officers are so much busy that they cannot properly co-operate with me
which are a problem
Companyrsquos policy of not disclosing some data and information for obvious
reason which could be very much useful
To analysis SWOT of emerging market is a wide spread survey material
However time constraint restricted the report to specific feature
The study requires experience to be fruitful but it was completely absent to
me
Sometimes the officials were reluctant to give proper information regarding
their activities because they felt hesitation and ambiguity to give data and
information
Lack of personal knowledge and experience
Page 16 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
Page 17 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
21 History of Tepantor Group
Tepantor Group is a market leader in the real estate building and development sector
It was started its journey in 1990 Every individual has a dream home in mind We at
Tepantor Group are in the business of turning your dreams into reality Over the past
quarter century Tepantor Group Luxury apartment and commercial buildings though
developing lands in Dhaka city mostly located in Dhanmondi Gulshan Banani Uttara
Mirpur Motijhil Ashulia Chittagong Coxrsquos Bazar amp Sylhet have changed the Dhaka
Chittagong amp Sylhet skyline and presented a new lifestyle
Tepantor Group is our environmentally responsible response to the rapid spate of
urbanization in Bangladesh Pressures of urbanization in this country are compounded
by the unfavorable land man ration Tepantor Group has embarked upon a mission to
make the maximum use of minimum land being sensitive to both environmental
concerns and social continuity Planned development by Tepantor Group of the sites
around the city has added value to those areas released pressure on inner cities and
persecuted the city dwellers with breathing space
Professional team of design experts with mod outlook and engineers with state of the art
equipment are backed by an R amp D team constantly probing human habitat horizons as
well as building technology Their endeavors have resulted in the creation of
aesthetically inspiring architecture environmentally friendly development and top
quality building Tepantor Group aim is to provide its clients with competitive price
quality materials amp hand over project on time Tepantor Group is the symbol of
customer confidence
Page 18 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Mission amp vision of Tepantor Group
Tepantor housingrsquos mission is both broad and focused It builds on its vision and
translates the essence of that vision into projects that respond to board category of
needs Each of Tepantor housingrsquos activities however is characterized by the same
commitment to comfort and convenience
22 Mission
The mission of Tepantor Group is to provide service at an economic cost amp progress in
diversity amp continue to the growth of real estate sector in Bangladesh by being the real
estate market challenger
23 Vision
The vision of Tepantor Group is to offer unparalleled service to create customer delight
amp enhance real estate business Their vision is to achieve excellence amp different sense
of modern living style
24 Business Philosophy
Profit Maximization
Cost Minimization
Companyrsquos Wealth Maximization
Create customer value amp satisfaction
Page 19 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
25 Features of every projects of Tepantor Group
The projects of Tepantor Group are approved by RAJUK
The locations of Tepantor Group are out of flood free zone
The project has natural greeneries
The Park amp playground in every block separately
School College amp University are included in the project
Tepantor Group reserves 35 land for ecological balance
The location have eco-friendly environment
The administrative office amp CCTV surveillance facility inside the project
Police outpost traffic system amp fire service are available inside the location
Electricity gas amp water connection are available in site as committed
Telephone amp internet service are connected in the project
Land is delivered according to the promised offered
Registration is properly after full payment
Page 20 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
INTERNSHIP POSITIONAND DUTIES
Page 21 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
31 Internship Period
In the internship period it is very important for any one where practical experience
gathered I did my internship program at Tepantor Group Corporate Branch from 14th
October to 10th December 2012 the period of two month internship program I have
learned many things about their marketing strategy amp customer satisfaction policy
Working in Tepantor Group I feel as a part of their amp every employee on their helped
me so much to understand the works easily
32 Job Description
As an intern I engaged myself in different types of works which are given bellow
Potential client search My main duty is client search so at first Irsquom searching
the clients who are interested to buying the land
Making calls to customers amp introducing them about our products After
searching the client Irsquom calling my customers amp introducing them about our
project amp also invite to come our office
Ensure the visit of projectrsquos location I convince the customer to visit the
project location
Discuss with clients about the advantages amp disadvantages of buying the
land Then I discuss with my customers about the advantages amp disadvantages
of the land I discuss the main features of Tepantor Grouprsquos project
Try to convince them to purchase the land Irsquom trying to convince the
customer to purchase the land
Making the agreements amp get the booking amount If the customer are
convinced then Irsquom making the agreement amp get the booking amount
Payment collection system Every customer payment system is not same Some
customer directly comes to company for payment amp some customer pay their
payment by cheque
Page 22 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Making calls to customers for giving the due amount Every customer is not
pay full amount of money Most of the customer use installment So Irsquom calling
the customer for giving the due amount
Communicate with customer until the land has transferred Irsquom
communicating with my customers until the land has transferred because of
customer satisfaction
33 Daily Routine
My department of internship program is under marketing amp sales department So I was
fully involved in marketing amp sales department Every day I have to go office at 900
am like all other employees amp stay up to 600 pm Some days my work area is in
office amp some days work was out of office in the field
34 Learning Points
During the internship period in Tepantor Group I have learnt lots of things These are
listed below
Communicate with the clients Communicate with the clients over phone amp
give feedback them
Deal with customer Here I have learnt how to deal with customer
Communicate with general people To complete internship in Tepantor Group
Irsquom learnt how to communicate with general people
Convincing the clients Here I have learnt how to convincing the clients to buy
a plot
High range of promotional activities required to make a good consumer
Relation Here I have learnt how to make a good relation with customer
Page 23 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER SERVICE QUALITY
Page 24 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
41 Service Quality in the Eye of Tepantor Group
1048713 Ensuring first hand services to the Customers
1048713 keep observing the service activities
1048713 Guiding lost clients to have proper services
1048713 Having guest suggestion and complains and reporting
1048713 Ensuring clientsrsquo solutions and quality services
1048713 Service Auditing and Monitoring
1048713 SQ works with process amp people part of customer Service
42 Purpose of Service Quality
1048713 Access amp monitoring the performance on Regular basis
1048713 Process designing and Reengineering
1048713 Complaint handling
1048713 Launching different service related campaign
1048713 Design new customer service
1048713 Asses and monitor customer Service standard in branches
Page 25 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Chapter No Title Page No
Page 7 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Letter of Transmittal 03
Preface 04
Acknowledgement 05
Executive Summary 06
Chapter 01 11 Background of the Study 11
12 Methodology 12
a) Primary source of data 12
b) Secondary source of data 12
13 Objective of the Study 13
14 Scope of the Study 14
15 Limitation of the Study 15
Chapter 02 Introduction 17
21 History of Tepantor Group 17
22 Vision 18
23 Mission 18
24 Business Philosophy 18
25 Features of every projects to Tepantor Group 19
Chapter 03 31 Internship Period 21
32 Job Description 21
33 Daily Routine 22
34 Learning Points 22
Page 8 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Chapter 04 41 Service quality in the eye of Tepantor Group 24
42 Purpose of Service quality 24
Chapter 05 51 The Role of Marketing 26
52 Marketing Effectiveness 27
a) Marketing Strategy 28
b) Marketing Creative 28
c) Marketing Execution 28
d) Marketing Infrastructure 28
e) Exogenous Factors 29
33 What Marketers do 29
Chapter 06 Target Customers of Tepantor Group 32
Chapter 07 Marketing Mix 34
Chapter 08 Customers Gaps of Tepantor Group 39
Chapter 09 SWOT Analysis 38-39
Chapter 10 Findings and Analysis 41
Recommendation 42
Conclusion 43
Page 9 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References 44
Page 10 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Orientation of the Report
Page 11 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
11 Background of the Study
Real Estate Companies are the key financial institutions that play a vital role in the
countryrsquos economy Globalization in these sectors has thrown up opportunities as well
as challenges Competition is getting edge day by day It paces with the continuous
development occurring in the tremendous competitive environment
To keep pace with this situation we need this sector knowledge for future career If we
want to build our career in real estate area only theoretical knowledge would not help
us As internship program is established to gather practical knowledge regarding various
sector of economy I chose to get practical knowledge regarding this sector and I select
Tepantor Housing Ltd as my organization to work
The duration of my program was nine weeks and during this period I have learned
many things I observed that there is a great difference between theoretical knowledge
and practical knowledge I learned many terms functions and nature of Housing
activities I also get practical knowledge regarding organizational environment
Page 12 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
12 Methodology
A sample survey was conducted to collect primary data using two pre-designed survey
instruments from concerned groups following an appropriate sample design In view of
the complexities involved in generating quantitative data for assessing the real impact
qualitative data were also collected using Focus Group Discussions (FGDs) In the
context of the unique features of the area an attempt was made to identify the strengths
weaknesses opportunities and threats of the banking sector
Data Collection
This study is mainly based on secondary data available from the various divisions and
departments of Tepantor Housing Ltd in addition to these other necessary information
have been collected from the daily newspapers relevant journals annual reports of
Tepantor Housing Ltd Web side and publications of other relevant institutions have
also been taken into consideration
Primary sources of data
Face to face conversation with marketing officers amp staffs
Conversation with the clients
Different manuals of Tepantor Housing Ltd
Different circulars of Tepantor Housing Ltd
Discussion with others Officers
Personal observation
Desk work in different sectionsdepartments
Secondary sources of data
Procedure manual published by the Tepantor Housing Ltd
Files and documents of the company
Annual report of Tepantor Housing Ltd 2010-2011
Different papers of Tepantor Housing Ltd
Unpublished data
Different text books
Page 13 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
13 Objective of the Study
The main objective of this study is to have some practical exposures that will be helpful
for my Final year courses in the BBA Program
To achieve the broad objective the following specific objectives has been attained
To find out the marketing strategy of Tepantor Housing Ltd
To find the financial performance of Tepantor Housing Ltd
Analyzing the performance of the company
To find out the different procedures of the company
To know the competitive strength and weakness of the company
To know the marketing and expansion strategy of the company that can help to
face the potential threats and opportunities
To know the technological advantage and lacking of this company in the modern
Housing system
To find out the relations among the various department
To make a bridge between the theories amp practical procedures of real estate
sector day-to-day operations
To make possible recommendations for the internship organization to improve
the services amp service range so that the department can cater to the needs and
demands of customers
Page 14 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
14 Scope of the Study
This report will give us a clear picture about the marketing strategy customer
satisfaction in general amp specially the activities of Tepantor Group The scope of the
study is limited to organizational set up functions amp performance
The scope of this study is
Maintaining a good relation between employees amp management
Improving an effective work station design
Effective marketing layout designing
Efficient handling of employees
Handling amp setting the employees according to their work
Maintaining the link in effective manner
Page 15 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
15 Limitations of the Study
Despite my sincerest endeavor in preparing a perfect report some of the limitations are
inescapable These are as follows
Within such a short period of time (nine weeks) it was not possible for me
to study everything about Tepantor Housing Ltd
The officers are so much busy that they cannot properly co-operate with me
which are a problem
Companyrsquos policy of not disclosing some data and information for obvious
reason which could be very much useful
To analysis SWOT of emerging market is a wide spread survey material
However time constraint restricted the report to specific feature
The study requires experience to be fruitful but it was completely absent to
me
Sometimes the officials were reluctant to give proper information regarding
their activities because they felt hesitation and ambiguity to give data and
information
Lack of personal knowledge and experience
Page 16 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
Page 17 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
21 History of Tepantor Group
Tepantor Group is a market leader in the real estate building and development sector
It was started its journey in 1990 Every individual has a dream home in mind We at
Tepantor Group are in the business of turning your dreams into reality Over the past
quarter century Tepantor Group Luxury apartment and commercial buildings though
developing lands in Dhaka city mostly located in Dhanmondi Gulshan Banani Uttara
Mirpur Motijhil Ashulia Chittagong Coxrsquos Bazar amp Sylhet have changed the Dhaka
Chittagong amp Sylhet skyline and presented a new lifestyle
Tepantor Group is our environmentally responsible response to the rapid spate of
urbanization in Bangladesh Pressures of urbanization in this country are compounded
by the unfavorable land man ration Tepantor Group has embarked upon a mission to
make the maximum use of minimum land being sensitive to both environmental
concerns and social continuity Planned development by Tepantor Group of the sites
around the city has added value to those areas released pressure on inner cities and
persecuted the city dwellers with breathing space
Professional team of design experts with mod outlook and engineers with state of the art
equipment are backed by an R amp D team constantly probing human habitat horizons as
well as building technology Their endeavors have resulted in the creation of
aesthetically inspiring architecture environmentally friendly development and top
quality building Tepantor Group aim is to provide its clients with competitive price
quality materials amp hand over project on time Tepantor Group is the symbol of
customer confidence
Page 18 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Mission amp vision of Tepantor Group
Tepantor housingrsquos mission is both broad and focused It builds on its vision and
translates the essence of that vision into projects that respond to board category of
needs Each of Tepantor housingrsquos activities however is characterized by the same
commitment to comfort and convenience
22 Mission
The mission of Tepantor Group is to provide service at an economic cost amp progress in
diversity amp continue to the growth of real estate sector in Bangladesh by being the real
estate market challenger
23 Vision
The vision of Tepantor Group is to offer unparalleled service to create customer delight
amp enhance real estate business Their vision is to achieve excellence amp different sense
of modern living style
24 Business Philosophy
Profit Maximization
Cost Minimization
Companyrsquos Wealth Maximization
Create customer value amp satisfaction
Page 19 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
25 Features of every projects of Tepantor Group
The projects of Tepantor Group are approved by RAJUK
The locations of Tepantor Group are out of flood free zone
The project has natural greeneries
The Park amp playground in every block separately
School College amp University are included in the project
Tepantor Group reserves 35 land for ecological balance
The location have eco-friendly environment
The administrative office amp CCTV surveillance facility inside the project
Police outpost traffic system amp fire service are available inside the location
Electricity gas amp water connection are available in site as committed
Telephone amp internet service are connected in the project
Land is delivered according to the promised offered
Registration is properly after full payment
Page 20 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
INTERNSHIP POSITIONAND DUTIES
Page 21 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
31 Internship Period
In the internship period it is very important for any one where practical experience
gathered I did my internship program at Tepantor Group Corporate Branch from 14th
October to 10th December 2012 the period of two month internship program I have
learned many things about their marketing strategy amp customer satisfaction policy
Working in Tepantor Group I feel as a part of their amp every employee on their helped
me so much to understand the works easily
32 Job Description
As an intern I engaged myself in different types of works which are given bellow
Potential client search My main duty is client search so at first Irsquom searching
the clients who are interested to buying the land
Making calls to customers amp introducing them about our products After
searching the client Irsquom calling my customers amp introducing them about our
project amp also invite to come our office
Ensure the visit of projectrsquos location I convince the customer to visit the
project location
Discuss with clients about the advantages amp disadvantages of buying the
land Then I discuss with my customers about the advantages amp disadvantages
of the land I discuss the main features of Tepantor Grouprsquos project
Try to convince them to purchase the land Irsquom trying to convince the
customer to purchase the land
Making the agreements amp get the booking amount If the customer are
convinced then Irsquom making the agreement amp get the booking amount
Payment collection system Every customer payment system is not same Some
customer directly comes to company for payment amp some customer pay their
payment by cheque
Page 22 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Making calls to customers for giving the due amount Every customer is not
pay full amount of money Most of the customer use installment So Irsquom calling
the customer for giving the due amount
Communicate with customer until the land has transferred Irsquom
communicating with my customers until the land has transferred because of
customer satisfaction
33 Daily Routine
My department of internship program is under marketing amp sales department So I was
fully involved in marketing amp sales department Every day I have to go office at 900
am like all other employees amp stay up to 600 pm Some days my work area is in
office amp some days work was out of office in the field
34 Learning Points
During the internship period in Tepantor Group I have learnt lots of things These are
listed below
Communicate with the clients Communicate with the clients over phone amp
give feedback them
Deal with customer Here I have learnt how to deal with customer
Communicate with general people To complete internship in Tepantor Group
Irsquom learnt how to communicate with general people
Convincing the clients Here I have learnt how to convincing the clients to buy
a plot
High range of promotional activities required to make a good consumer
Relation Here I have learnt how to make a good relation with customer
Page 23 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER SERVICE QUALITY
Page 24 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
41 Service Quality in the Eye of Tepantor Group
1048713 Ensuring first hand services to the Customers
1048713 keep observing the service activities
1048713 Guiding lost clients to have proper services
1048713 Having guest suggestion and complains and reporting
1048713 Ensuring clientsrsquo solutions and quality services
1048713 Service Auditing and Monitoring
1048713 SQ works with process amp people part of customer Service
42 Purpose of Service Quality
1048713 Access amp monitoring the performance on Regular basis
1048713 Process designing and Reengineering
1048713 Complaint handling
1048713 Launching different service related campaign
1048713 Design new customer service
1048713 Asses and monitor customer Service standard in branches
Page 25 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Letter of Transmittal 03
Preface 04
Acknowledgement 05
Executive Summary 06
Chapter 01 11 Background of the Study 11
12 Methodology 12
a) Primary source of data 12
b) Secondary source of data 12
13 Objective of the Study 13
14 Scope of the Study 14
15 Limitation of the Study 15
Chapter 02 Introduction 17
21 History of Tepantor Group 17
22 Vision 18
23 Mission 18
24 Business Philosophy 18
25 Features of every projects to Tepantor Group 19
Chapter 03 31 Internship Period 21
32 Job Description 21
33 Daily Routine 22
34 Learning Points 22
Page 8 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Chapter 04 41 Service quality in the eye of Tepantor Group 24
42 Purpose of Service quality 24
Chapter 05 51 The Role of Marketing 26
52 Marketing Effectiveness 27
a) Marketing Strategy 28
b) Marketing Creative 28
c) Marketing Execution 28
d) Marketing Infrastructure 28
e) Exogenous Factors 29
33 What Marketers do 29
Chapter 06 Target Customers of Tepantor Group 32
Chapter 07 Marketing Mix 34
Chapter 08 Customers Gaps of Tepantor Group 39
Chapter 09 SWOT Analysis 38-39
Chapter 10 Findings and Analysis 41
Recommendation 42
Conclusion 43
Page 9 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References 44
Page 10 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Orientation of the Report
Page 11 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
11 Background of the Study
Real Estate Companies are the key financial institutions that play a vital role in the
countryrsquos economy Globalization in these sectors has thrown up opportunities as well
as challenges Competition is getting edge day by day It paces with the continuous
development occurring in the tremendous competitive environment
To keep pace with this situation we need this sector knowledge for future career If we
want to build our career in real estate area only theoretical knowledge would not help
us As internship program is established to gather practical knowledge regarding various
sector of economy I chose to get practical knowledge regarding this sector and I select
Tepantor Housing Ltd as my organization to work
The duration of my program was nine weeks and during this period I have learned
many things I observed that there is a great difference between theoretical knowledge
and practical knowledge I learned many terms functions and nature of Housing
activities I also get practical knowledge regarding organizational environment
Page 12 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
12 Methodology
A sample survey was conducted to collect primary data using two pre-designed survey
instruments from concerned groups following an appropriate sample design In view of
the complexities involved in generating quantitative data for assessing the real impact
qualitative data were also collected using Focus Group Discussions (FGDs) In the
context of the unique features of the area an attempt was made to identify the strengths
weaknesses opportunities and threats of the banking sector
Data Collection
This study is mainly based on secondary data available from the various divisions and
departments of Tepantor Housing Ltd in addition to these other necessary information
have been collected from the daily newspapers relevant journals annual reports of
Tepantor Housing Ltd Web side and publications of other relevant institutions have
also been taken into consideration
Primary sources of data
Face to face conversation with marketing officers amp staffs
Conversation with the clients
Different manuals of Tepantor Housing Ltd
Different circulars of Tepantor Housing Ltd
Discussion with others Officers
Personal observation
Desk work in different sectionsdepartments
Secondary sources of data
Procedure manual published by the Tepantor Housing Ltd
Files and documents of the company
Annual report of Tepantor Housing Ltd 2010-2011
Different papers of Tepantor Housing Ltd
Unpublished data
Different text books
Page 13 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
13 Objective of the Study
The main objective of this study is to have some practical exposures that will be helpful
for my Final year courses in the BBA Program
To achieve the broad objective the following specific objectives has been attained
To find out the marketing strategy of Tepantor Housing Ltd
To find the financial performance of Tepantor Housing Ltd
Analyzing the performance of the company
To find out the different procedures of the company
To know the competitive strength and weakness of the company
To know the marketing and expansion strategy of the company that can help to
face the potential threats and opportunities
To know the technological advantage and lacking of this company in the modern
Housing system
To find out the relations among the various department
To make a bridge between the theories amp practical procedures of real estate
sector day-to-day operations
To make possible recommendations for the internship organization to improve
the services amp service range so that the department can cater to the needs and
demands of customers
Page 14 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
14 Scope of the Study
This report will give us a clear picture about the marketing strategy customer
satisfaction in general amp specially the activities of Tepantor Group The scope of the
study is limited to organizational set up functions amp performance
The scope of this study is
Maintaining a good relation between employees amp management
Improving an effective work station design
Effective marketing layout designing
Efficient handling of employees
Handling amp setting the employees according to their work
Maintaining the link in effective manner
Page 15 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
15 Limitations of the Study
Despite my sincerest endeavor in preparing a perfect report some of the limitations are
inescapable These are as follows
Within such a short period of time (nine weeks) it was not possible for me
to study everything about Tepantor Housing Ltd
The officers are so much busy that they cannot properly co-operate with me
which are a problem
Companyrsquos policy of not disclosing some data and information for obvious
reason which could be very much useful
To analysis SWOT of emerging market is a wide spread survey material
However time constraint restricted the report to specific feature
The study requires experience to be fruitful but it was completely absent to
me
Sometimes the officials were reluctant to give proper information regarding
their activities because they felt hesitation and ambiguity to give data and
information
Lack of personal knowledge and experience
Page 16 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
Page 17 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
21 History of Tepantor Group
Tepantor Group is a market leader in the real estate building and development sector
It was started its journey in 1990 Every individual has a dream home in mind We at
Tepantor Group are in the business of turning your dreams into reality Over the past
quarter century Tepantor Group Luxury apartment and commercial buildings though
developing lands in Dhaka city mostly located in Dhanmondi Gulshan Banani Uttara
Mirpur Motijhil Ashulia Chittagong Coxrsquos Bazar amp Sylhet have changed the Dhaka
Chittagong amp Sylhet skyline and presented a new lifestyle
Tepantor Group is our environmentally responsible response to the rapid spate of
urbanization in Bangladesh Pressures of urbanization in this country are compounded
by the unfavorable land man ration Tepantor Group has embarked upon a mission to
make the maximum use of minimum land being sensitive to both environmental
concerns and social continuity Planned development by Tepantor Group of the sites
around the city has added value to those areas released pressure on inner cities and
persecuted the city dwellers with breathing space
Professional team of design experts with mod outlook and engineers with state of the art
equipment are backed by an R amp D team constantly probing human habitat horizons as
well as building technology Their endeavors have resulted in the creation of
aesthetically inspiring architecture environmentally friendly development and top
quality building Tepantor Group aim is to provide its clients with competitive price
quality materials amp hand over project on time Tepantor Group is the symbol of
customer confidence
Page 18 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Mission amp vision of Tepantor Group
Tepantor housingrsquos mission is both broad and focused It builds on its vision and
translates the essence of that vision into projects that respond to board category of
needs Each of Tepantor housingrsquos activities however is characterized by the same
commitment to comfort and convenience
22 Mission
The mission of Tepantor Group is to provide service at an economic cost amp progress in
diversity amp continue to the growth of real estate sector in Bangladesh by being the real
estate market challenger
23 Vision
The vision of Tepantor Group is to offer unparalleled service to create customer delight
amp enhance real estate business Their vision is to achieve excellence amp different sense
of modern living style
24 Business Philosophy
Profit Maximization
Cost Minimization
Companyrsquos Wealth Maximization
Create customer value amp satisfaction
Page 19 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
25 Features of every projects of Tepantor Group
The projects of Tepantor Group are approved by RAJUK
The locations of Tepantor Group are out of flood free zone
The project has natural greeneries
The Park amp playground in every block separately
School College amp University are included in the project
Tepantor Group reserves 35 land for ecological balance
The location have eco-friendly environment
The administrative office amp CCTV surveillance facility inside the project
Police outpost traffic system amp fire service are available inside the location
Electricity gas amp water connection are available in site as committed
Telephone amp internet service are connected in the project
Land is delivered according to the promised offered
Registration is properly after full payment
Page 20 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
INTERNSHIP POSITIONAND DUTIES
Page 21 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
31 Internship Period
In the internship period it is very important for any one where practical experience
gathered I did my internship program at Tepantor Group Corporate Branch from 14th
October to 10th December 2012 the period of two month internship program I have
learned many things about their marketing strategy amp customer satisfaction policy
Working in Tepantor Group I feel as a part of their amp every employee on their helped
me so much to understand the works easily
32 Job Description
As an intern I engaged myself in different types of works which are given bellow
Potential client search My main duty is client search so at first Irsquom searching
the clients who are interested to buying the land
Making calls to customers amp introducing them about our products After
searching the client Irsquom calling my customers amp introducing them about our
project amp also invite to come our office
Ensure the visit of projectrsquos location I convince the customer to visit the
project location
Discuss with clients about the advantages amp disadvantages of buying the
land Then I discuss with my customers about the advantages amp disadvantages
of the land I discuss the main features of Tepantor Grouprsquos project
Try to convince them to purchase the land Irsquom trying to convince the
customer to purchase the land
Making the agreements amp get the booking amount If the customer are
convinced then Irsquom making the agreement amp get the booking amount
Payment collection system Every customer payment system is not same Some
customer directly comes to company for payment amp some customer pay their
payment by cheque
Page 22 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Making calls to customers for giving the due amount Every customer is not
pay full amount of money Most of the customer use installment So Irsquom calling
the customer for giving the due amount
Communicate with customer until the land has transferred Irsquom
communicating with my customers until the land has transferred because of
customer satisfaction
33 Daily Routine
My department of internship program is under marketing amp sales department So I was
fully involved in marketing amp sales department Every day I have to go office at 900
am like all other employees amp stay up to 600 pm Some days my work area is in
office amp some days work was out of office in the field
34 Learning Points
During the internship period in Tepantor Group I have learnt lots of things These are
listed below
Communicate with the clients Communicate with the clients over phone amp
give feedback them
Deal with customer Here I have learnt how to deal with customer
Communicate with general people To complete internship in Tepantor Group
Irsquom learnt how to communicate with general people
Convincing the clients Here I have learnt how to convincing the clients to buy
a plot
High range of promotional activities required to make a good consumer
Relation Here I have learnt how to make a good relation with customer
Page 23 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER SERVICE QUALITY
Page 24 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
41 Service Quality in the Eye of Tepantor Group
1048713 Ensuring first hand services to the Customers
1048713 keep observing the service activities
1048713 Guiding lost clients to have proper services
1048713 Having guest suggestion and complains and reporting
1048713 Ensuring clientsrsquo solutions and quality services
1048713 Service Auditing and Monitoring
1048713 SQ works with process amp people part of customer Service
42 Purpose of Service Quality
1048713 Access amp monitoring the performance on Regular basis
1048713 Process designing and Reengineering
1048713 Complaint handling
1048713 Launching different service related campaign
1048713 Design new customer service
1048713 Asses and monitor customer Service standard in branches
Page 25 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Chapter 04 41 Service quality in the eye of Tepantor Group 24
42 Purpose of Service quality 24
Chapter 05 51 The Role of Marketing 26
52 Marketing Effectiveness 27
a) Marketing Strategy 28
b) Marketing Creative 28
c) Marketing Execution 28
d) Marketing Infrastructure 28
e) Exogenous Factors 29
33 What Marketers do 29
Chapter 06 Target Customers of Tepantor Group 32
Chapter 07 Marketing Mix 34
Chapter 08 Customers Gaps of Tepantor Group 39
Chapter 09 SWOT Analysis 38-39
Chapter 10 Findings and Analysis 41
Recommendation 42
Conclusion 43
Page 9 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References 44
Page 10 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Orientation of the Report
Page 11 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
11 Background of the Study
Real Estate Companies are the key financial institutions that play a vital role in the
countryrsquos economy Globalization in these sectors has thrown up opportunities as well
as challenges Competition is getting edge day by day It paces with the continuous
development occurring in the tremendous competitive environment
To keep pace with this situation we need this sector knowledge for future career If we
want to build our career in real estate area only theoretical knowledge would not help
us As internship program is established to gather practical knowledge regarding various
sector of economy I chose to get practical knowledge regarding this sector and I select
Tepantor Housing Ltd as my organization to work
The duration of my program was nine weeks and during this period I have learned
many things I observed that there is a great difference between theoretical knowledge
and practical knowledge I learned many terms functions and nature of Housing
activities I also get practical knowledge regarding organizational environment
Page 12 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
12 Methodology
A sample survey was conducted to collect primary data using two pre-designed survey
instruments from concerned groups following an appropriate sample design In view of
the complexities involved in generating quantitative data for assessing the real impact
qualitative data were also collected using Focus Group Discussions (FGDs) In the
context of the unique features of the area an attempt was made to identify the strengths
weaknesses opportunities and threats of the banking sector
Data Collection
This study is mainly based on secondary data available from the various divisions and
departments of Tepantor Housing Ltd in addition to these other necessary information
have been collected from the daily newspapers relevant journals annual reports of
Tepantor Housing Ltd Web side and publications of other relevant institutions have
also been taken into consideration
Primary sources of data
Face to face conversation with marketing officers amp staffs
Conversation with the clients
Different manuals of Tepantor Housing Ltd
Different circulars of Tepantor Housing Ltd
Discussion with others Officers
Personal observation
Desk work in different sectionsdepartments
Secondary sources of data
Procedure manual published by the Tepantor Housing Ltd
Files and documents of the company
Annual report of Tepantor Housing Ltd 2010-2011
Different papers of Tepantor Housing Ltd
Unpublished data
Different text books
Page 13 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
13 Objective of the Study
The main objective of this study is to have some practical exposures that will be helpful
for my Final year courses in the BBA Program
To achieve the broad objective the following specific objectives has been attained
To find out the marketing strategy of Tepantor Housing Ltd
To find the financial performance of Tepantor Housing Ltd
Analyzing the performance of the company
To find out the different procedures of the company
To know the competitive strength and weakness of the company
To know the marketing and expansion strategy of the company that can help to
face the potential threats and opportunities
To know the technological advantage and lacking of this company in the modern
Housing system
To find out the relations among the various department
To make a bridge between the theories amp practical procedures of real estate
sector day-to-day operations
To make possible recommendations for the internship organization to improve
the services amp service range so that the department can cater to the needs and
demands of customers
Page 14 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
14 Scope of the Study
This report will give us a clear picture about the marketing strategy customer
satisfaction in general amp specially the activities of Tepantor Group The scope of the
study is limited to organizational set up functions amp performance
The scope of this study is
Maintaining a good relation between employees amp management
Improving an effective work station design
Effective marketing layout designing
Efficient handling of employees
Handling amp setting the employees according to their work
Maintaining the link in effective manner
Page 15 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
15 Limitations of the Study
Despite my sincerest endeavor in preparing a perfect report some of the limitations are
inescapable These are as follows
Within such a short period of time (nine weeks) it was not possible for me
to study everything about Tepantor Housing Ltd
The officers are so much busy that they cannot properly co-operate with me
which are a problem
Companyrsquos policy of not disclosing some data and information for obvious
reason which could be very much useful
To analysis SWOT of emerging market is a wide spread survey material
However time constraint restricted the report to specific feature
The study requires experience to be fruitful but it was completely absent to
me
Sometimes the officials were reluctant to give proper information regarding
their activities because they felt hesitation and ambiguity to give data and
information
Lack of personal knowledge and experience
Page 16 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
Page 17 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
21 History of Tepantor Group
Tepantor Group is a market leader in the real estate building and development sector
It was started its journey in 1990 Every individual has a dream home in mind We at
Tepantor Group are in the business of turning your dreams into reality Over the past
quarter century Tepantor Group Luxury apartment and commercial buildings though
developing lands in Dhaka city mostly located in Dhanmondi Gulshan Banani Uttara
Mirpur Motijhil Ashulia Chittagong Coxrsquos Bazar amp Sylhet have changed the Dhaka
Chittagong amp Sylhet skyline and presented a new lifestyle
Tepantor Group is our environmentally responsible response to the rapid spate of
urbanization in Bangladesh Pressures of urbanization in this country are compounded
by the unfavorable land man ration Tepantor Group has embarked upon a mission to
make the maximum use of minimum land being sensitive to both environmental
concerns and social continuity Planned development by Tepantor Group of the sites
around the city has added value to those areas released pressure on inner cities and
persecuted the city dwellers with breathing space
Professional team of design experts with mod outlook and engineers with state of the art
equipment are backed by an R amp D team constantly probing human habitat horizons as
well as building technology Their endeavors have resulted in the creation of
aesthetically inspiring architecture environmentally friendly development and top
quality building Tepantor Group aim is to provide its clients with competitive price
quality materials amp hand over project on time Tepantor Group is the symbol of
customer confidence
Page 18 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Mission amp vision of Tepantor Group
Tepantor housingrsquos mission is both broad and focused It builds on its vision and
translates the essence of that vision into projects that respond to board category of
needs Each of Tepantor housingrsquos activities however is characterized by the same
commitment to comfort and convenience
22 Mission
The mission of Tepantor Group is to provide service at an economic cost amp progress in
diversity amp continue to the growth of real estate sector in Bangladesh by being the real
estate market challenger
23 Vision
The vision of Tepantor Group is to offer unparalleled service to create customer delight
amp enhance real estate business Their vision is to achieve excellence amp different sense
of modern living style
24 Business Philosophy
Profit Maximization
Cost Minimization
Companyrsquos Wealth Maximization
Create customer value amp satisfaction
Page 19 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
25 Features of every projects of Tepantor Group
The projects of Tepantor Group are approved by RAJUK
The locations of Tepantor Group are out of flood free zone
The project has natural greeneries
The Park amp playground in every block separately
School College amp University are included in the project
Tepantor Group reserves 35 land for ecological balance
The location have eco-friendly environment
The administrative office amp CCTV surveillance facility inside the project
Police outpost traffic system amp fire service are available inside the location
Electricity gas amp water connection are available in site as committed
Telephone amp internet service are connected in the project
Land is delivered according to the promised offered
Registration is properly after full payment
Page 20 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
INTERNSHIP POSITIONAND DUTIES
Page 21 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
31 Internship Period
In the internship period it is very important for any one where practical experience
gathered I did my internship program at Tepantor Group Corporate Branch from 14th
October to 10th December 2012 the period of two month internship program I have
learned many things about their marketing strategy amp customer satisfaction policy
Working in Tepantor Group I feel as a part of their amp every employee on their helped
me so much to understand the works easily
32 Job Description
As an intern I engaged myself in different types of works which are given bellow
Potential client search My main duty is client search so at first Irsquom searching
the clients who are interested to buying the land
Making calls to customers amp introducing them about our products After
searching the client Irsquom calling my customers amp introducing them about our
project amp also invite to come our office
Ensure the visit of projectrsquos location I convince the customer to visit the
project location
Discuss with clients about the advantages amp disadvantages of buying the
land Then I discuss with my customers about the advantages amp disadvantages
of the land I discuss the main features of Tepantor Grouprsquos project
Try to convince them to purchase the land Irsquom trying to convince the
customer to purchase the land
Making the agreements amp get the booking amount If the customer are
convinced then Irsquom making the agreement amp get the booking amount
Payment collection system Every customer payment system is not same Some
customer directly comes to company for payment amp some customer pay their
payment by cheque
Page 22 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Making calls to customers for giving the due amount Every customer is not
pay full amount of money Most of the customer use installment So Irsquom calling
the customer for giving the due amount
Communicate with customer until the land has transferred Irsquom
communicating with my customers until the land has transferred because of
customer satisfaction
33 Daily Routine
My department of internship program is under marketing amp sales department So I was
fully involved in marketing amp sales department Every day I have to go office at 900
am like all other employees amp stay up to 600 pm Some days my work area is in
office amp some days work was out of office in the field
34 Learning Points
During the internship period in Tepantor Group I have learnt lots of things These are
listed below
Communicate with the clients Communicate with the clients over phone amp
give feedback them
Deal with customer Here I have learnt how to deal with customer
Communicate with general people To complete internship in Tepantor Group
Irsquom learnt how to communicate with general people
Convincing the clients Here I have learnt how to convincing the clients to buy
a plot
High range of promotional activities required to make a good consumer
Relation Here I have learnt how to make a good relation with customer
Page 23 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER SERVICE QUALITY
Page 24 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
41 Service Quality in the Eye of Tepantor Group
1048713 Ensuring first hand services to the Customers
1048713 keep observing the service activities
1048713 Guiding lost clients to have proper services
1048713 Having guest suggestion and complains and reporting
1048713 Ensuring clientsrsquo solutions and quality services
1048713 Service Auditing and Monitoring
1048713 SQ works with process amp people part of customer Service
42 Purpose of Service Quality
1048713 Access amp monitoring the performance on Regular basis
1048713 Process designing and Reengineering
1048713 Complaint handling
1048713 Launching different service related campaign
1048713 Design new customer service
1048713 Asses and monitor customer Service standard in branches
Page 25 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References 44
Page 10 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Orientation of the Report
Page 11 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
11 Background of the Study
Real Estate Companies are the key financial institutions that play a vital role in the
countryrsquos economy Globalization in these sectors has thrown up opportunities as well
as challenges Competition is getting edge day by day It paces with the continuous
development occurring in the tremendous competitive environment
To keep pace with this situation we need this sector knowledge for future career If we
want to build our career in real estate area only theoretical knowledge would not help
us As internship program is established to gather practical knowledge regarding various
sector of economy I chose to get practical knowledge regarding this sector and I select
Tepantor Housing Ltd as my organization to work
The duration of my program was nine weeks and during this period I have learned
many things I observed that there is a great difference between theoretical knowledge
and practical knowledge I learned many terms functions and nature of Housing
activities I also get practical knowledge regarding organizational environment
Page 12 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
12 Methodology
A sample survey was conducted to collect primary data using two pre-designed survey
instruments from concerned groups following an appropriate sample design In view of
the complexities involved in generating quantitative data for assessing the real impact
qualitative data were also collected using Focus Group Discussions (FGDs) In the
context of the unique features of the area an attempt was made to identify the strengths
weaknesses opportunities and threats of the banking sector
Data Collection
This study is mainly based on secondary data available from the various divisions and
departments of Tepantor Housing Ltd in addition to these other necessary information
have been collected from the daily newspapers relevant journals annual reports of
Tepantor Housing Ltd Web side and publications of other relevant institutions have
also been taken into consideration
Primary sources of data
Face to face conversation with marketing officers amp staffs
Conversation with the clients
Different manuals of Tepantor Housing Ltd
Different circulars of Tepantor Housing Ltd
Discussion with others Officers
Personal observation
Desk work in different sectionsdepartments
Secondary sources of data
Procedure manual published by the Tepantor Housing Ltd
Files and documents of the company
Annual report of Tepantor Housing Ltd 2010-2011
Different papers of Tepantor Housing Ltd
Unpublished data
Different text books
Page 13 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
13 Objective of the Study
The main objective of this study is to have some practical exposures that will be helpful
for my Final year courses in the BBA Program
To achieve the broad objective the following specific objectives has been attained
To find out the marketing strategy of Tepantor Housing Ltd
To find the financial performance of Tepantor Housing Ltd
Analyzing the performance of the company
To find out the different procedures of the company
To know the competitive strength and weakness of the company
To know the marketing and expansion strategy of the company that can help to
face the potential threats and opportunities
To know the technological advantage and lacking of this company in the modern
Housing system
To find out the relations among the various department
To make a bridge between the theories amp practical procedures of real estate
sector day-to-day operations
To make possible recommendations for the internship organization to improve
the services amp service range so that the department can cater to the needs and
demands of customers
Page 14 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
14 Scope of the Study
This report will give us a clear picture about the marketing strategy customer
satisfaction in general amp specially the activities of Tepantor Group The scope of the
study is limited to organizational set up functions amp performance
The scope of this study is
Maintaining a good relation between employees amp management
Improving an effective work station design
Effective marketing layout designing
Efficient handling of employees
Handling amp setting the employees according to their work
Maintaining the link in effective manner
Page 15 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
15 Limitations of the Study
Despite my sincerest endeavor in preparing a perfect report some of the limitations are
inescapable These are as follows
Within such a short period of time (nine weeks) it was not possible for me
to study everything about Tepantor Housing Ltd
The officers are so much busy that they cannot properly co-operate with me
which are a problem
Companyrsquos policy of not disclosing some data and information for obvious
reason which could be very much useful
To analysis SWOT of emerging market is a wide spread survey material
However time constraint restricted the report to specific feature
The study requires experience to be fruitful but it was completely absent to
me
Sometimes the officials were reluctant to give proper information regarding
their activities because they felt hesitation and ambiguity to give data and
information
Lack of personal knowledge and experience
Page 16 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
Page 17 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
21 History of Tepantor Group
Tepantor Group is a market leader in the real estate building and development sector
It was started its journey in 1990 Every individual has a dream home in mind We at
Tepantor Group are in the business of turning your dreams into reality Over the past
quarter century Tepantor Group Luxury apartment and commercial buildings though
developing lands in Dhaka city mostly located in Dhanmondi Gulshan Banani Uttara
Mirpur Motijhil Ashulia Chittagong Coxrsquos Bazar amp Sylhet have changed the Dhaka
Chittagong amp Sylhet skyline and presented a new lifestyle
Tepantor Group is our environmentally responsible response to the rapid spate of
urbanization in Bangladesh Pressures of urbanization in this country are compounded
by the unfavorable land man ration Tepantor Group has embarked upon a mission to
make the maximum use of minimum land being sensitive to both environmental
concerns and social continuity Planned development by Tepantor Group of the sites
around the city has added value to those areas released pressure on inner cities and
persecuted the city dwellers with breathing space
Professional team of design experts with mod outlook and engineers with state of the art
equipment are backed by an R amp D team constantly probing human habitat horizons as
well as building technology Their endeavors have resulted in the creation of
aesthetically inspiring architecture environmentally friendly development and top
quality building Tepantor Group aim is to provide its clients with competitive price
quality materials amp hand over project on time Tepantor Group is the symbol of
customer confidence
Page 18 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Mission amp vision of Tepantor Group
Tepantor housingrsquos mission is both broad and focused It builds on its vision and
translates the essence of that vision into projects that respond to board category of
needs Each of Tepantor housingrsquos activities however is characterized by the same
commitment to comfort and convenience
22 Mission
The mission of Tepantor Group is to provide service at an economic cost amp progress in
diversity amp continue to the growth of real estate sector in Bangladesh by being the real
estate market challenger
23 Vision
The vision of Tepantor Group is to offer unparalleled service to create customer delight
amp enhance real estate business Their vision is to achieve excellence amp different sense
of modern living style
24 Business Philosophy
Profit Maximization
Cost Minimization
Companyrsquos Wealth Maximization
Create customer value amp satisfaction
Page 19 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
25 Features of every projects of Tepantor Group
The projects of Tepantor Group are approved by RAJUK
The locations of Tepantor Group are out of flood free zone
The project has natural greeneries
The Park amp playground in every block separately
School College amp University are included in the project
Tepantor Group reserves 35 land for ecological balance
The location have eco-friendly environment
The administrative office amp CCTV surveillance facility inside the project
Police outpost traffic system amp fire service are available inside the location
Electricity gas amp water connection are available in site as committed
Telephone amp internet service are connected in the project
Land is delivered according to the promised offered
Registration is properly after full payment
Page 20 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
INTERNSHIP POSITIONAND DUTIES
Page 21 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
31 Internship Period
In the internship period it is very important for any one where practical experience
gathered I did my internship program at Tepantor Group Corporate Branch from 14th
October to 10th December 2012 the period of two month internship program I have
learned many things about their marketing strategy amp customer satisfaction policy
Working in Tepantor Group I feel as a part of their amp every employee on their helped
me so much to understand the works easily
32 Job Description
As an intern I engaged myself in different types of works which are given bellow
Potential client search My main duty is client search so at first Irsquom searching
the clients who are interested to buying the land
Making calls to customers amp introducing them about our products After
searching the client Irsquom calling my customers amp introducing them about our
project amp also invite to come our office
Ensure the visit of projectrsquos location I convince the customer to visit the
project location
Discuss with clients about the advantages amp disadvantages of buying the
land Then I discuss with my customers about the advantages amp disadvantages
of the land I discuss the main features of Tepantor Grouprsquos project
Try to convince them to purchase the land Irsquom trying to convince the
customer to purchase the land
Making the agreements amp get the booking amount If the customer are
convinced then Irsquom making the agreement amp get the booking amount
Payment collection system Every customer payment system is not same Some
customer directly comes to company for payment amp some customer pay their
payment by cheque
Page 22 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Making calls to customers for giving the due amount Every customer is not
pay full amount of money Most of the customer use installment So Irsquom calling
the customer for giving the due amount
Communicate with customer until the land has transferred Irsquom
communicating with my customers until the land has transferred because of
customer satisfaction
33 Daily Routine
My department of internship program is under marketing amp sales department So I was
fully involved in marketing amp sales department Every day I have to go office at 900
am like all other employees amp stay up to 600 pm Some days my work area is in
office amp some days work was out of office in the field
34 Learning Points
During the internship period in Tepantor Group I have learnt lots of things These are
listed below
Communicate with the clients Communicate with the clients over phone amp
give feedback them
Deal with customer Here I have learnt how to deal with customer
Communicate with general people To complete internship in Tepantor Group
Irsquom learnt how to communicate with general people
Convincing the clients Here I have learnt how to convincing the clients to buy
a plot
High range of promotional activities required to make a good consumer
Relation Here I have learnt how to make a good relation with customer
Page 23 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER SERVICE QUALITY
Page 24 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
41 Service Quality in the Eye of Tepantor Group
1048713 Ensuring first hand services to the Customers
1048713 keep observing the service activities
1048713 Guiding lost clients to have proper services
1048713 Having guest suggestion and complains and reporting
1048713 Ensuring clientsrsquo solutions and quality services
1048713 Service Auditing and Monitoring
1048713 SQ works with process amp people part of customer Service
42 Purpose of Service Quality
1048713 Access amp monitoring the performance on Regular basis
1048713 Process designing and Reengineering
1048713 Complaint handling
1048713 Launching different service related campaign
1048713 Design new customer service
1048713 Asses and monitor customer Service standard in branches
Page 25 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Orientation of the Report
Page 11 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
11 Background of the Study
Real Estate Companies are the key financial institutions that play a vital role in the
countryrsquos economy Globalization in these sectors has thrown up opportunities as well
as challenges Competition is getting edge day by day It paces with the continuous
development occurring in the tremendous competitive environment
To keep pace with this situation we need this sector knowledge for future career If we
want to build our career in real estate area only theoretical knowledge would not help
us As internship program is established to gather practical knowledge regarding various
sector of economy I chose to get practical knowledge regarding this sector and I select
Tepantor Housing Ltd as my organization to work
The duration of my program was nine weeks and during this period I have learned
many things I observed that there is a great difference between theoretical knowledge
and practical knowledge I learned many terms functions and nature of Housing
activities I also get practical knowledge regarding organizational environment
Page 12 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
12 Methodology
A sample survey was conducted to collect primary data using two pre-designed survey
instruments from concerned groups following an appropriate sample design In view of
the complexities involved in generating quantitative data for assessing the real impact
qualitative data were also collected using Focus Group Discussions (FGDs) In the
context of the unique features of the area an attempt was made to identify the strengths
weaknesses opportunities and threats of the banking sector
Data Collection
This study is mainly based on secondary data available from the various divisions and
departments of Tepantor Housing Ltd in addition to these other necessary information
have been collected from the daily newspapers relevant journals annual reports of
Tepantor Housing Ltd Web side and publications of other relevant institutions have
also been taken into consideration
Primary sources of data
Face to face conversation with marketing officers amp staffs
Conversation with the clients
Different manuals of Tepantor Housing Ltd
Different circulars of Tepantor Housing Ltd
Discussion with others Officers
Personal observation
Desk work in different sectionsdepartments
Secondary sources of data
Procedure manual published by the Tepantor Housing Ltd
Files and documents of the company
Annual report of Tepantor Housing Ltd 2010-2011
Different papers of Tepantor Housing Ltd
Unpublished data
Different text books
Page 13 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
13 Objective of the Study
The main objective of this study is to have some practical exposures that will be helpful
for my Final year courses in the BBA Program
To achieve the broad objective the following specific objectives has been attained
To find out the marketing strategy of Tepantor Housing Ltd
To find the financial performance of Tepantor Housing Ltd
Analyzing the performance of the company
To find out the different procedures of the company
To know the competitive strength and weakness of the company
To know the marketing and expansion strategy of the company that can help to
face the potential threats and opportunities
To know the technological advantage and lacking of this company in the modern
Housing system
To find out the relations among the various department
To make a bridge between the theories amp practical procedures of real estate
sector day-to-day operations
To make possible recommendations for the internship organization to improve
the services amp service range so that the department can cater to the needs and
demands of customers
Page 14 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
14 Scope of the Study
This report will give us a clear picture about the marketing strategy customer
satisfaction in general amp specially the activities of Tepantor Group The scope of the
study is limited to organizational set up functions amp performance
The scope of this study is
Maintaining a good relation between employees amp management
Improving an effective work station design
Effective marketing layout designing
Efficient handling of employees
Handling amp setting the employees according to their work
Maintaining the link in effective manner
Page 15 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
15 Limitations of the Study
Despite my sincerest endeavor in preparing a perfect report some of the limitations are
inescapable These are as follows
Within such a short period of time (nine weeks) it was not possible for me
to study everything about Tepantor Housing Ltd
The officers are so much busy that they cannot properly co-operate with me
which are a problem
Companyrsquos policy of not disclosing some data and information for obvious
reason which could be very much useful
To analysis SWOT of emerging market is a wide spread survey material
However time constraint restricted the report to specific feature
The study requires experience to be fruitful but it was completely absent to
me
Sometimes the officials were reluctant to give proper information regarding
their activities because they felt hesitation and ambiguity to give data and
information
Lack of personal knowledge and experience
Page 16 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
Page 17 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
21 History of Tepantor Group
Tepantor Group is a market leader in the real estate building and development sector
It was started its journey in 1990 Every individual has a dream home in mind We at
Tepantor Group are in the business of turning your dreams into reality Over the past
quarter century Tepantor Group Luxury apartment and commercial buildings though
developing lands in Dhaka city mostly located in Dhanmondi Gulshan Banani Uttara
Mirpur Motijhil Ashulia Chittagong Coxrsquos Bazar amp Sylhet have changed the Dhaka
Chittagong amp Sylhet skyline and presented a new lifestyle
Tepantor Group is our environmentally responsible response to the rapid spate of
urbanization in Bangladesh Pressures of urbanization in this country are compounded
by the unfavorable land man ration Tepantor Group has embarked upon a mission to
make the maximum use of minimum land being sensitive to both environmental
concerns and social continuity Planned development by Tepantor Group of the sites
around the city has added value to those areas released pressure on inner cities and
persecuted the city dwellers with breathing space
Professional team of design experts with mod outlook and engineers with state of the art
equipment are backed by an R amp D team constantly probing human habitat horizons as
well as building technology Their endeavors have resulted in the creation of
aesthetically inspiring architecture environmentally friendly development and top
quality building Tepantor Group aim is to provide its clients with competitive price
quality materials amp hand over project on time Tepantor Group is the symbol of
customer confidence
Page 18 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Mission amp vision of Tepantor Group
Tepantor housingrsquos mission is both broad and focused It builds on its vision and
translates the essence of that vision into projects that respond to board category of
needs Each of Tepantor housingrsquos activities however is characterized by the same
commitment to comfort and convenience
22 Mission
The mission of Tepantor Group is to provide service at an economic cost amp progress in
diversity amp continue to the growth of real estate sector in Bangladesh by being the real
estate market challenger
23 Vision
The vision of Tepantor Group is to offer unparalleled service to create customer delight
amp enhance real estate business Their vision is to achieve excellence amp different sense
of modern living style
24 Business Philosophy
Profit Maximization
Cost Minimization
Companyrsquos Wealth Maximization
Create customer value amp satisfaction
Page 19 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
25 Features of every projects of Tepantor Group
The projects of Tepantor Group are approved by RAJUK
The locations of Tepantor Group are out of flood free zone
The project has natural greeneries
The Park amp playground in every block separately
School College amp University are included in the project
Tepantor Group reserves 35 land for ecological balance
The location have eco-friendly environment
The administrative office amp CCTV surveillance facility inside the project
Police outpost traffic system amp fire service are available inside the location
Electricity gas amp water connection are available in site as committed
Telephone amp internet service are connected in the project
Land is delivered according to the promised offered
Registration is properly after full payment
Page 20 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
INTERNSHIP POSITIONAND DUTIES
Page 21 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
31 Internship Period
In the internship period it is very important for any one where practical experience
gathered I did my internship program at Tepantor Group Corporate Branch from 14th
October to 10th December 2012 the period of two month internship program I have
learned many things about their marketing strategy amp customer satisfaction policy
Working in Tepantor Group I feel as a part of their amp every employee on their helped
me so much to understand the works easily
32 Job Description
As an intern I engaged myself in different types of works which are given bellow
Potential client search My main duty is client search so at first Irsquom searching
the clients who are interested to buying the land
Making calls to customers amp introducing them about our products After
searching the client Irsquom calling my customers amp introducing them about our
project amp also invite to come our office
Ensure the visit of projectrsquos location I convince the customer to visit the
project location
Discuss with clients about the advantages amp disadvantages of buying the
land Then I discuss with my customers about the advantages amp disadvantages
of the land I discuss the main features of Tepantor Grouprsquos project
Try to convince them to purchase the land Irsquom trying to convince the
customer to purchase the land
Making the agreements amp get the booking amount If the customer are
convinced then Irsquom making the agreement amp get the booking amount
Payment collection system Every customer payment system is not same Some
customer directly comes to company for payment amp some customer pay their
payment by cheque
Page 22 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Making calls to customers for giving the due amount Every customer is not
pay full amount of money Most of the customer use installment So Irsquom calling
the customer for giving the due amount
Communicate with customer until the land has transferred Irsquom
communicating with my customers until the land has transferred because of
customer satisfaction
33 Daily Routine
My department of internship program is under marketing amp sales department So I was
fully involved in marketing amp sales department Every day I have to go office at 900
am like all other employees amp stay up to 600 pm Some days my work area is in
office amp some days work was out of office in the field
34 Learning Points
During the internship period in Tepantor Group I have learnt lots of things These are
listed below
Communicate with the clients Communicate with the clients over phone amp
give feedback them
Deal with customer Here I have learnt how to deal with customer
Communicate with general people To complete internship in Tepantor Group
Irsquom learnt how to communicate with general people
Convincing the clients Here I have learnt how to convincing the clients to buy
a plot
High range of promotional activities required to make a good consumer
Relation Here I have learnt how to make a good relation with customer
Page 23 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER SERVICE QUALITY
Page 24 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
41 Service Quality in the Eye of Tepantor Group
1048713 Ensuring first hand services to the Customers
1048713 keep observing the service activities
1048713 Guiding lost clients to have proper services
1048713 Having guest suggestion and complains and reporting
1048713 Ensuring clientsrsquo solutions and quality services
1048713 Service Auditing and Monitoring
1048713 SQ works with process amp people part of customer Service
42 Purpose of Service Quality
1048713 Access amp monitoring the performance on Regular basis
1048713 Process designing and Reengineering
1048713 Complaint handling
1048713 Launching different service related campaign
1048713 Design new customer service
1048713 Asses and monitor customer Service standard in branches
Page 25 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
11 Background of the Study
Real Estate Companies are the key financial institutions that play a vital role in the
countryrsquos economy Globalization in these sectors has thrown up opportunities as well
as challenges Competition is getting edge day by day It paces with the continuous
development occurring in the tremendous competitive environment
To keep pace with this situation we need this sector knowledge for future career If we
want to build our career in real estate area only theoretical knowledge would not help
us As internship program is established to gather practical knowledge regarding various
sector of economy I chose to get practical knowledge regarding this sector and I select
Tepantor Housing Ltd as my organization to work
The duration of my program was nine weeks and during this period I have learned
many things I observed that there is a great difference between theoretical knowledge
and practical knowledge I learned many terms functions and nature of Housing
activities I also get practical knowledge regarding organizational environment
Page 12 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
12 Methodology
A sample survey was conducted to collect primary data using two pre-designed survey
instruments from concerned groups following an appropriate sample design In view of
the complexities involved in generating quantitative data for assessing the real impact
qualitative data were also collected using Focus Group Discussions (FGDs) In the
context of the unique features of the area an attempt was made to identify the strengths
weaknesses opportunities and threats of the banking sector
Data Collection
This study is mainly based on secondary data available from the various divisions and
departments of Tepantor Housing Ltd in addition to these other necessary information
have been collected from the daily newspapers relevant journals annual reports of
Tepantor Housing Ltd Web side and publications of other relevant institutions have
also been taken into consideration
Primary sources of data
Face to face conversation with marketing officers amp staffs
Conversation with the clients
Different manuals of Tepantor Housing Ltd
Different circulars of Tepantor Housing Ltd
Discussion with others Officers
Personal observation
Desk work in different sectionsdepartments
Secondary sources of data
Procedure manual published by the Tepantor Housing Ltd
Files and documents of the company
Annual report of Tepantor Housing Ltd 2010-2011
Different papers of Tepantor Housing Ltd
Unpublished data
Different text books
Page 13 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
13 Objective of the Study
The main objective of this study is to have some practical exposures that will be helpful
for my Final year courses in the BBA Program
To achieve the broad objective the following specific objectives has been attained
To find out the marketing strategy of Tepantor Housing Ltd
To find the financial performance of Tepantor Housing Ltd
Analyzing the performance of the company
To find out the different procedures of the company
To know the competitive strength and weakness of the company
To know the marketing and expansion strategy of the company that can help to
face the potential threats and opportunities
To know the technological advantage and lacking of this company in the modern
Housing system
To find out the relations among the various department
To make a bridge between the theories amp practical procedures of real estate
sector day-to-day operations
To make possible recommendations for the internship organization to improve
the services amp service range so that the department can cater to the needs and
demands of customers
Page 14 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
14 Scope of the Study
This report will give us a clear picture about the marketing strategy customer
satisfaction in general amp specially the activities of Tepantor Group The scope of the
study is limited to organizational set up functions amp performance
The scope of this study is
Maintaining a good relation between employees amp management
Improving an effective work station design
Effective marketing layout designing
Efficient handling of employees
Handling amp setting the employees according to their work
Maintaining the link in effective manner
Page 15 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
15 Limitations of the Study
Despite my sincerest endeavor in preparing a perfect report some of the limitations are
inescapable These are as follows
Within such a short period of time (nine weeks) it was not possible for me
to study everything about Tepantor Housing Ltd
The officers are so much busy that they cannot properly co-operate with me
which are a problem
Companyrsquos policy of not disclosing some data and information for obvious
reason which could be very much useful
To analysis SWOT of emerging market is a wide spread survey material
However time constraint restricted the report to specific feature
The study requires experience to be fruitful but it was completely absent to
me
Sometimes the officials were reluctant to give proper information regarding
their activities because they felt hesitation and ambiguity to give data and
information
Lack of personal knowledge and experience
Page 16 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
Page 17 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
21 History of Tepantor Group
Tepantor Group is a market leader in the real estate building and development sector
It was started its journey in 1990 Every individual has a dream home in mind We at
Tepantor Group are in the business of turning your dreams into reality Over the past
quarter century Tepantor Group Luxury apartment and commercial buildings though
developing lands in Dhaka city mostly located in Dhanmondi Gulshan Banani Uttara
Mirpur Motijhil Ashulia Chittagong Coxrsquos Bazar amp Sylhet have changed the Dhaka
Chittagong amp Sylhet skyline and presented a new lifestyle
Tepantor Group is our environmentally responsible response to the rapid spate of
urbanization in Bangladesh Pressures of urbanization in this country are compounded
by the unfavorable land man ration Tepantor Group has embarked upon a mission to
make the maximum use of minimum land being sensitive to both environmental
concerns and social continuity Planned development by Tepantor Group of the sites
around the city has added value to those areas released pressure on inner cities and
persecuted the city dwellers with breathing space
Professional team of design experts with mod outlook and engineers with state of the art
equipment are backed by an R amp D team constantly probing human habitat horizons as
well as building technology Their endeavors have resulted in the creation of
aesthetically inspiring architecture environmentally friendly development and top
quality building Tepantor Group aim is to provide its clients with competitive price
quality materials amp hand over project on time Tepantor Group is the symbol of
customer confidence
Page 18 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Mission amp vision of Tepantor Group
Tepantor housingrsquos mission is both broad and focused It builds on its vision and
translates the essence of that vision into projects that respond to board category of
needs Each of Tepantor housingrsquos activities however is characterized by the same
commitment to comfort and convenience
22 Mission
The mission of Tepantor Group is to provide service at an economic cost amp progress in
diversity amp continue to the growth of real estate sector in Bangladesh by being the real
estate market challenger
23 Vision
The vision of Tepantor Group is to offer unparalleled service to create customer delight
amp enhance real estate business Their vision is to achieve excellence amp different sense
of modern living style
24 Business Philosophy
Profit Maximization
Cost Minimization
Companyrsquos Wealth Maximization
Create customer value amp satisfaction
Page 19 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
25 Features of every projects of Tepantor Group
The projects of Tepantor Group are approved by RAJUK
The locations of Tepantor Group are out of flood free zone
The project has natural greeneries
The Park amp playground in every block separately
School College amp University are included in the project
Tepantor Group reserves 35 land for ecological balance
The location have eco-friendly environment
The administrative office amp CCTV surveillance facility inside the project
Police outpost traffic system amp fire service are available inside the location
Electricity gas amp water connection are available in site as committed
Telephone amp internet service are connected in the project
Land is delivered according to the promised offered
Registration is properly after full payment
Page 20 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
INTERNSHIP POSITIONAND DUTIES
Page 21 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
31 Internship Period
In the internship period it is very important for any one where practical experience
gathered I did my internship program at Tepantor Group Corporate Branch from 14th
October to 10th December 2012 the period of two month internship program I have
learned many things about their marketing strategy amp customer satisfaction policy
Working in Tepantor Group I feel as a part of their amp every employee on their helped
me so much to understand the works easily
32 Job Description
As an intern I engaged myself in different types of works which are given bellow
Potential client search My main duty is client search so at first Irsquom searching
the clients who are interested to buying the land
Making calls to customers amp introducing them about our products After
searching the client Irsquom calling my customers amp introducing them about our
project amp also invite to come our office
Ensure the visit of projectrsquos location I convince the customer to visit the
project location
Discuss with clients about the advantages amp disadvantages of buying the
land Then I discuss with my customers about the advantages amp disadvantages
of the land I discuss the main features of Tepantor Grouprsquos project
Try to convince them to purchase the land Irsquom trying to convince the
customer to purchase the land
Making the agreements amp get the booking amount If the customer are
convinced then Irsquom making the agreement amp get the booking amount
Payment collection system Every customer payment system is not same Some
customer directly comes to company for payment amp some customer pay their
payment by cheque
Page 22 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Making calls to customers for giving the due amount Every customer is not
pay full amount of money Most of the customer use installment So Irsquom calling
the customer for giving the due amount
Communicate with customer until the land has transferred Irsquom
communicating with my customers until the land has transferred because of
customer satisfaction
33 Daily Routine
My department of internship program is under marketing amp sales department So I was
fully involved in marketing amp sales department Every day I have to go office at 900
am like all other employees amp stay up to 600 pm Some days my work area is in
office amp some days work was out of office in the field
34 Learning Points
During the internship period in Tepantor Group I have learnt lots of things These are
listed below
Communicate with the clients Communicate with the clients over phone amp
give feedback them
Deal with customer Here I have learnt how to deal with customer
Communicate with general people To complete internship in Tepantor Group
Irsquom learnt how to communicate with general people
Convincing the clients Here I have learnt how to convincing the clients to buy
a plot
High range of promotional activities required to make a good consumer
Relation Here I have learnt how to make a good relation with customer
Page 23 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER SERVICE QUALITY
Page 24 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
41 Service Quality in the Eye of Tepantor Group
1048713 Ensuring first hand services to the Customers
1048713 keep observing the service activities
1048713 Guiding lost clients to have proper services
1048713 Having guest suggestion and complains and reporting
1048713 Ensuring clientsrsquo solutions and quality services
1048713 Service Auditing and Monitoring
1048713 SQ works with process amp people part of customer Service
42 Purpose of Service Quality
1048713 Access amp monitoring the performance on Regular basis
1048713 Process designing and Reengineering
1048713 Complaint handling
1048713 Launching different service related campaign
1048713 Design new customer service
1048713 Asses and monitor customer Service standard in branches
Page 25 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
12 Methodology
A sample survey was conducted to collect primary data using two pre-designed survey
instruments from concerned groups following an appropriate sample design In view of
the complexities involved in generating quantitative data for assessing the real impact
qualitative data were also collected using Focus Group Discussions (FGDs) In the
context of the unique features of the area an attempt was made to identify the strengths
weaknesses opportunities and threats of the banking sector
Data Collection
This study is mainly based on secondary data available from the various divisions and
departments of Tepantor Housing Ltd in addition to these other necessary information
have been collected from the daily newspapers relevant journals annual reports of
Tepantor Housing Ltd Web side and publications of other relevant institutions have
also been taken into consideration
Primary sources of data
Face to face conversation with marketing officers amp staffs
Conversation with the clients
Different manuals of Tepantor Housing Ltd
Different circulars of Tepantor Housing Ltd
Discussion with others Officers
Personal observation
Desk work in different sectionsdepartments
Secondary sources of data
Procedure manual published by the Tepantor Housing Ltd
Files and documents of the company
Annual report of Tepantor Housing Ltd 2010-2011
Different papers of Tepantor Housing Ltd
Unpublished data
Different text books
Page 13 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
13 Objective of the Study
The main objective of this study is to have some practical exposures that will be helpful
for my Final year courses in the BBA Program
To achieve the broad objective the following specific objectives has been attained
To find out the marketing strategy of Tepantor Housing Ltd
To find the financial performance of Tepantor Housing Ltd
Analyzing the performance of the company
To find out the different procedures of the company
To know the competitive strength and weakness of the company
To know the marketing and expansion strategy of the company that can help to
face the potential threats and opportunities
To know the technological advantage and lacking of this company in the modern
Housing system
To find out the relations among the various department
To make a bridge between the theories amp practical procedures of real estate
sector day-to-day operations
To make possible recommendations for the internship organization to improve
the services amp service range so that the department can cater to the needs and
demands of customers
Page 14 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
14 Scope of the Study
This report will give us a clear picture about the marketing strategy customer
satisfaction in general amp specially the activities of Tepantor Group The scope of the
study is limited to organizational set up functions amp performance
The scope of this study is
Maintaining a good relation between employees amp management
Improving an effective work station design
Effective marketing layout designing
Efficient handling of employees
Handling amp setting the employees according to their work
Maintaining the link in effective manner
Page 15 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
15 Limitations of the Study
Despite my sincerest endeavor in preparing a perfect report some of the limitations are
inescapable These are as follows
Within such a short period of time (nine weeks) it was not possible for me
to study everything about Tepantor Housing Ltd
The officers are so much busy that they cannot properly co-operate with me
which are a problem
Companyrsquos policy of not disclosing some data and information for obvious
reason which could be very much useful
To analysis SWOT of emerging market is a wide spread survey material
However time constraint restricted the report to specific feature
The study requires experience to be fruitful but it was completely absent to
me
Sometimes the officials were reluctant to give proper information regarding
their activities because they felt hesitation and ambiguity to give data and
information
Lack of personal knowledge and experience
Page 16 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
Page 17 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
21 History of Tepantor Group
Tepantor Group is a market leader in the real estate building and development sector
It was started its journey in 1990 Every individual has a dream home in mind We at
Tepantor Group are in the business of turning your dreams into reality Over the past
quarter century Tepantor Group Luxury apartment and commercial buildings though
developing lands in Dhaka city mostly located in Dhanmondi Gulshan Banani Uttara
Mirpur Motijhil Ashulia Chittagong Coxrsquos Bazar amp Sylhet have changed the Dhaka
Chittagong amp Sylhet skyline and presented a new lifestyle
Tepantor Group is our environmentally responsible response to the rapid spate of
urbanization in Bangladesh Pressures of urbanization in this country are compounded
by the unfavorable land man ration Tepantor Group has embarked upon a mission to
make the maximum use of minimum land being sensitive to both environmental
concerns and social continuity Planned development by Tepantor Group of the sites
around the city has added value to those areas released pressure on inner cities and
persecuted the city dwellers with breathing space
Professional team of design experts with mod outlook and engineers with state of the art
equipment are backed by an R amp D team constantly probing human habitat horizons as
well as building technology Their endeavors have resulted in the creation of
aesthetically inspiring architecture environmentally friendly development and top
quality building Tepantor Group aim is to provide its clients with competitive price
quality materials amp hand over project on time Tepantor Group is the symbol of
customer confidence
Page 18 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Mission amp vision of Tepantor Group
Tepantor housingrsquos mission is both broad and focused It builds on its vision and
translates the essence of that vision into projects that respond to board category of
needs Each of Tepantor housingrsquos activities however is characterized by the same
commitment to comfort and convenience
22 Mission
The mission of Tepantor Group is to provide service at an economic cost amp progress in
diversity amp continue to the growth of real estate sector in Bangladesh by being the real
estate market challenger
23 Vision
The vision of Tepantor Group is to offer unparalleled service to create customer delight
amp enhance real estate business Their vision is to achieve excellence amp different sense
of modern living style
24 Business Philosophy
Profit Maximization
Cost Minimization
Companyrsquos Wealth Maximization
Create customer value amp satisfaction
Page 19 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
25 Features of every projects of Tepantor Group
The projects of Tepantor Group are approved by RAJUK
The locations of Tepantor Group are out of flood free zone
The project has natural greeneries
The Park amp playground in every block separately
School College amp University are included in the project
Tepantor Group reserves 35 land for ecological balance
The location have eco-friendly environment
The administrative office amp CCTV surveillance facility inside the project
Police outpost traffic system amp fire service are available inside the location
Electricity gas amp water connection are available in site as committed
Telephone amp internet service are connected in the project
Land is delivered according to the promised offered
Registration is properly after full payment
Page 20 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
INTERNSHIP POSITIONAND DUTIES
Page 21 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
31 Internship Period
In the internship period it is very important for any one where practical experience
gathered I did my internship program at Tepantor Group Corporate Branch from 14th
October to 10th December 2012 the period of two month internship program I have
learned many things about their marketing strategy amp customer satisfaction policy
Working in Tepantor Group I feel as a part of their amp every employee on their helped
me so much to understand the works easily
32 Job Description
As an intern I engaged myself in different types of works which are given bellow
Potential client search My main duty is client search so at first Irsquom searching
the clients who are interested to buying the land
Making calls to customers amp introducing them about our products After
searching the client Irsquom calling my customers amp introducing them about our
project amp also invite to come our office
Ensure the visit of projectrsquos location I convince the customer to visit the
project location
Discuss with clients about the advantages amp disadvantages of buying the
land Then I discuss with my customers about the advantages amp disadvantages
of the land I discuss the main features of Tepantor Grouprsquos project
Try to convince them to purchase the land Irsquom trying to convince the
customer to purchase the land
Making the agreements amp get the booking amount If the customer are
convinced then Irsquom making the agreement amp get the booking amount
Payment collection system Every customer payment system is not same Some
customer directly comes to company for payment amp some customer pay their
payment by cheque
Page 22 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Making calls to customers for giving the due amount Every customer is not
pay full amount of money Most of the customer use installment So Irsquom calling
the customer for giving the due amount
Communicate with customer until the land has transferred Irsquom
communicating with my customers until the land has transferred because of
customer satisfaction
33 Daily Routine
My department of internship program is under marketing amp sales department So I was
fully involved in marketing amp sales department Every day I have to go office at 900
am like all other employees amp stay up to 600 pm Some days my work area is in
office amp some days work was out of office in the field
34 Learning Points
During the internship period in Tepantor Group I have learnt lots of things These are
listed below
Communicate with the clients Communicate with the clients over phone amp
give feedback them
Deal with customer Here I have learnt how to deal with customer
Communicate with general people To complete internship in Tepantor Group
Irsquom learnt how to communicate with general people
Convincing the clients Here I have learnt how to convincing the clients to buy
a plot
High range of promotional activities required to make a good consumer
Relation Here I have learnt how to make a good relation with customer
Page 23 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER SERVICE QUALITY
Page 24 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
41 Service Quality in the Eye of Tepantor Group
1048713 Ensuring first hand services to the Customers
1048713 keep observing the service activities
1048713 Guiding lost clients to have proper services
1048713 Having guest suggestion and complains and reporting
1048713 Ensuring clientsrsquo solutions and quality services
1048713 Service Auditing and Monitoring
1048713 SQ works with process amp people part of customer Service
42 Purpose of Service Quality
1048713 Access amp monitoring the performance on Regular basis
1048713 Process designing and Reengineering
1048713 Complaint handling
1048713 Launching different service related campaign
1048713 Design new customer service
1048713 Asses and monitor customer Service standard in branches
Page 25 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
13 Objective of the Study
The main objective of this study is to have some practical exposures that will be helpful
for my Final year courses in the BBA Program
To achieve the broad objective the following specific objectives has been attained
To find out the marketing strategy of Tepantor Housing Ltd
To find the financial performance of Tepantor Housing Ltd
Analyzing the performance of the company
To find out the different procedures of the company
To know the competitive strength and weakness of the company
To know the marketing and expansion strategy of the company that can help to
face the potential threats and opportunities
To know the technological advantage and lacking of this company in the modern
Housing system
To find out the relations among the various department
To make a bridge between the theories amp practical procedures of real estate
sector day-to-day operations
To make possible recommendations for the internship organization to improve
the services amp service range so that the department can cater to the needs and
demands of customers
Page 14 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
14 Scope of the Study
This report will give us a clear picture about the marketing strategy customer
satisfaction in general amp specially the activities of Tepantor Group The scope of the
study is limited to organizational set up functions amp performance
The scope of this study is
Maintaining a good relation between employees amp management
Improving an effective work station design
Effective marketing layout designing
Efficient handling of employees
Handling amp setting the employees according to their work
Maintaining the link in effective manner
Page 15 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
15 Limitations of the Study
Despite my sincerest endeavor in preparing a perfect report some of the limitations are
inescapable These are as follows
Within such a short period of time (nine weeks) it was not possible for me
to study everything about Tepantor Housing Ltd
The officers are so much busy that they cannot properly co-operate with me
which are a problem
Companyrsquos policy of not disclosing some data and information for obvious
reason which could be very much useful
To analysis SWOT of emerging market is a wide spread survey material
However time constraint restricted the report to specific feature
The study requires experience to be fruitful but it was completely absent to
me
Sometimes the officials were reluctant to give proper information regarding
their activities because they felt hesitation and ambiguity to give data and
information
Lack of personal knowledge and experience
Page 16 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
Page 17 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
21 History of Tepantor Group
Tepantor Group is a market leader in the real estate building and development sector
It was started its journey in 1990 Every individual has a dream home in mind We at
Tepantor Group are in the business of turning your dreams into reality Over the past
quarter century Tepantor Group Luxury apartment and commercial buildings though
developing lands in Dhaka city mostly located in Dhanmondi Gulshan Banani Uttara
Mirpur Motijhil Ashulia Chittagong Coxrsquos Bazar amp Sylhet have changed the Dhaka
Chittagong amp Sylhet skyline and presented a new lifestyle
Tepantor Group is our environmentally responsible response to the rapid spate of
urbanization in Bangladesh Pressures of urbanization in this country are compounded
by the unfavorable land man ration Tepantor Group has embarked upon a mission to
make the maximum use of minimum land being sensitive to both environmental
concerns and social continuity Planned development by Tepantor Group of the sites
around the city has added value to those areas released pressure on inner cities and
persecuted the city dwellers with breathing space
Professional team of design experts with mod outlook and engineers with state of the art
equipment are backed by an R amp D team constantly probing human habitat horizons as
well as building technology Their endeavors have resulted in the creation of
aesthetically inspiring architecture environmentally friendly development and top
quality building Tepantor Group aim is to provide its clients with competitive price
quality materials amp hand over project on time Tepantor Group is the symbol of
customer confidence
Page 18 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Mission amp vision of Tepantor Group
Tepantor housingrsquos mission is both broad and focused It builds on its vision and
translates the essence of that vision into projects that respond to board category of
needs Each of Tepantor housingrsquos activities however is characterized by the same
commitment to comfort and convenience
22 Mission
The mission of Tepantor Group is to provide service at an economic cost amp progress in
diversity amp continue to the growth of real estate sector in Bangladesh by being the real
estate market challenger
23 Vision
The vision of Tepantor Group is to offer unparalleled service to create customer delight
amp enhance real estate business Their vision is to achieve excellence amp different sense
of modern living style
24 Business Philosophy
Profit Maximization
Cost Minimization
Companyrsquos Wealth Maximization
Create customer value amp satisfaction
Page 19 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
25 Features of every projects of Tepantor Group
The projects of Tepantor Group are approved by RAJUK
The locations of Tepantor Group are out of flood free zone
The project has natural greeneries
The Park amp playground in every block separately
School College amp University are included in the project
Tepantor Group reserves 35 land for ecological balance
The location have eco-friendly environment
The administrative office amp CCTV surveillance facility inside the project
Police outpost traffic system amp fire service are available inside the location
Electricity gas amp water connection are available in site as committed
Telephone amp internet service are connected in the project
Land is delivered according to the promised offered
Registration is properly after full payment
Page 20 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
INTERNSHIP POSITIONAND DUTIES
Page 21 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
31 Internship Period
In the internship period it is very important for any one where practical experience
gathered I did my internship program at Tepantor Group Corporate Branch from 14th
October to 10th December 2012 the period of two month internship program I have
learned many things about their marketing strategy amp customer satisfaction policy
Working in Tepantor Group I feel as a part of their amp every employee on their helped
me so much to understand the works easily
32 Job Description
As an intern I engaged myself in different types of works which are given bellow
Potential client search My main duty is client search so at first Irsquom searching
the clients who are interested to buying the land
Making calls to customers amp introducing them about our products After
searching the client Irsquom calling my customers amp introducing them about our
project amp also invite to come our office
Ensure the visit of projectrsquos location I convince the customer to visit the
project location
Discuss with clients about the advantages amp disadvantages of buying the
land Then I discuss with my customers about the advantages amp disadvantages
of the land I discuss the main features of Tepantor Grouprsquos project
Try to convince them to purchase the land Irsquom trying to convince the
customer to purchase the land
Making the agreements amp get the booking amount If the customer are
convinced then Irsquom making the agreement amp get the booking amount
Payment collection system Every customer payment system is not same Some
customer directly comes to company for payment amp some customer pay their
payment by cheque
Page 22 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Making calls to customers for giving the due amount Every customer is not
pay full amount of money Most of the customer use installment So Irsquom calling
the customer for giving the due amount
Communicate with customer until the land has transferred Irsquom
communicating with my customers until the land has transferred because of
customer satisfaction
33 Daily Routine
My department of internship program is under marketing amp sales department So I was
fully involved in marketing amp sales department Every day I have to go office at 900
am like all other employees amp stay up to 600 pm Some days my work area is in
office amp some days work was out of office in the field
34 Learning Points
During the internship period in Tepantor Group I have learnt lots of things These are
listed below
Communicate with the clients Communicate with the clients over phone amp
give feedback them
Deal with customer Here I have learnt how to deal with customer
Communicate with general people To complete internship in Tepantor Group
Irsquom learnt how to communicate with general people
Convincing the clients Here I have learnt how to convincing the clients to buy
a plot
High range of promotional activities required to make a good consumer
Relation Here I have learnt how to make a good relation with customer
Page 23 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER SERVICE QUALITY
Page 24 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
41 Service Quality in the Eye of Tepantor Group
1048713 Ensuring first hand services to the Customers
1048713 keep observing the service activities
1048713 Guiding lost clients to have proper services
1048713 Having guest suggestion and complains and reporting
1048713 Ensuring clientsrsquo solutions and quality services
1048713 Service Auditing and Monitoring
1048713 SQ works with process amp people part of customer Service
42 Purpose of Service Quality
1048713 Access amp monitoring the performance on Regular basis
1048713 Process designing and Reengineering
1048713 Complaint handling
1048713 Launching different service related campaign
1048713 Design new customer service
1048713 Asses and monitor customer Service standard in branches
Page 25 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
14 Scope of the Study
This report will give us a clear picture about the marketing strategy customer
satisfaction in general amp specially the activities of Tepantor Group The scope of the
study is limited to organizational set up functions amp performance
The scope of this study is
Maintaining a good relation between employees amp management
Improving an effective work station design
Effective marketing layout designing
Efficient handling of employees
Handling amp setting the employees according to their work
Maintaining the link in effective manner
Page 15 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
15 Limitations of the Study
Despite my sincerest endeavor in preparing a perfect report some of the limitations are
inescapable These are as follows
Within such a short period of time (nine weeks) it was not possible for me
to study everything about Tepantor Housing Ltd
The officers are so much busy that they cannot properly co-operate with me
which are a problem
Companyrsquos policy of not disclosing some data and information for obvious
reason which could be very much useful
To analysis SWOT of emerging market is a wide spread survey material
However time constraint restricted the report to specific feature
The study requires experience to be fruitful but it was completely absent to
me
Sometimes the officials were reluctant to give proper information regarding
their activities because they felt hesitation and ambiguity to give data and
information
Lack of personal knowledge and experience
Page 16 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
Page 17 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
21 History of Tepantor Group
Tepantor Group is a market leader in the real estate building and development sector
It was started its journey in 1990 Every individual has a dream home in mind We at
Tepantor Group are in the business of turning your dreams into reality Over the past
quarter century Tepantor Group Luxury apartment and commercial buildings though
developing lands in Dhaka city mostly located in Dhanmondi Gulshan Banani Uttara
Mirpur Motijhil Ashulia Chittagong Coxrsquos Bazar amp Sylhet have changed the Dhaka
Chittagong amp Sylhet skyline and presented a new lifestyle
Tepantor Group is our environmentally responsible response to the rapid spate of
urbanization in Bangladesh Pressures of urbanization in this country are compounded
by the unfavorable land man ration Tepantor Group has embarked upon a mission to
make the maximum use of minimum land being sensitive to both environmental
concerns and social continuity Planned development by Tepantor Group of the sites
around the city has added value to those areas released pressure on inner cities and
persecuted the city dwellers with breathing space
Professional team of design experts with mod outlook and engineers with state of the art
equipment are backed by an R amp D team constantly probing human habitat horizons as
well as building technology Their endeavors have resulted in the creation of
aesthetically inspiring architecture environmentally friendly development and top
quality building Tepantor Group aim is to provide its clients with competitive price
quality materials amp hand over project on time Tepantor Group is the symbol of
customer confidence
Page 18 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Mission amp vision of Tepantor Group
Tepantor housingrsquos mission is both broad and focused It builds on its vision and
translates the essence of that vision into projects that respond to board category of
needs Each of Tepantor housingrsquos activities however is characterized by the same
commitment to comfort and convenience
22 Mission
The mission of Tepantor Group is to provide service at an economic cost amp progress in
diversity amp continue to the growth of real estate sector in Bangladesh by being the real
estate market challenger
23 Vision
The vision of Tepantor Group is to offer unparalleled service to create customer delight
amp enhance real estate business Their vision is to achieve excellence amp different sense
of modern living style
24 Business Philosophy
Profit Maximization
Cost Minimization
Companyrsquos Wealth Maximization
Create customer value amp satisfaction
Page 19 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
25 Features of every projects of Tepantor Group
The projects of Tepantor Group are approved by RAJUK
The locations of Tepantor Group are out of flood free zone
The project has natural greeneries
The Park amp playground in every block separately
School College amp University are included in the project
Tepantor Group reserves 35 land for ecological balance
The location have eco-friendly environment
The administrative office amp CCTV surveillance facility inside the project
Police outpost traffic system amp fire service are available inside the location
Electricity gas amp water connection are available in site as committed
Telephone amp internet service are connected in the project
Land is delivered according to the promised offered
Registration is properly after full payment
Page 20 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
INTERNSHIP POSITIONAND DUTIES
Page 21 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
31 Internship Period
In the internship period it is very important for any one where practical experience
gathered I did my internship program at Tepantor Group Corporate Branch from 14th
October to 10th December 2012 the period of two month internship program I have
learned many things about their marketing strategy amp customer satisfaction policy
Working in Tepantor Group I feel as a part of their amp every employee on their helped
me so much to understand the works easily
32 Job Description
As an intern I engaged myself in different types of works which are given bellow
Potential client search My main duty is client search so at first Irsquom searching
the clients who are interested to buying the land
Making calls to customers amp introducing them about our products After
searching the client Irsquom calling my customers amp introducing them about our
project amp also invite to come our office
Ensure the visit of projectrsquos location I convince the customer to visit the
project location
Discuss with clients about the advantages amp disadvantages of buying the
land Then I discuss with my customers about the advantages amp disadvantages
of the land I discuss the main features of Tepantor Grouprsquos project
Try to convince them to purchase the land Irsquom trying to convince the
customer to purchase the land
Making the agreements amp get the booking amount If the customer are
convinced then Irsquom making the agreement amp get the booking amount
Payment collection system Every customer payment system is not same Some
customer directly comes to company for payment amp some customer pay their
payment by cheque
Page 22 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Making calls to customers for giving the due amount Every customer is not
pay full amount of money Most of the customer use installment So Irsquom calling
the customer for giving the due amount
Communicate with customer until the land has transferred Irsquom
communicating with my customers until the land has transferred because of
customer satisfaction
33 Daily Routine
My department of internship program is under marketing amp sales department So I was
fully involved in marketing amp sales department Every day I have to go office at 900
am like all other employees amp stay up to 600 pm Some days my work area is in
office amp some days work was out of office in the field
34 Learning Points
During the internship period in Tepantor Group I have learnt lots of things These are
listed below
Communicate with the clients Communicate with the clients over phone amp
give feedback them
Deal with customer Here I have learnt how to deal with customer
Communicate with general people To complete internship in Tepantor Group
Irsquom learnt how to communicate with general people
Convincing the clients Here I have learnt how to convincing the clients to buy
a plot
High range of promotional activities required to make a good consumer
Relation Here I have learnt how to make a good relation with customer
Page 23 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER SERVICE QUALITY
Page 24 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
41 Service Quality in the Eye of Tepantor Group
1048713 Ensuring first hand services to the Customers
1048713 keep observing the service activities
1048713 Guiding lost clients to have proper services
1048713 Having guest suggestion and complains and reporting
1048713 Ensuring clientsrsquo solutions and quality services
1048713 Service Auditing and Monitoring
1048713 SQ works with process amp people part of customer Service
42 Purpose of Service Quality
1048713 Access amp monitoring the performance on Regular basis
1048713 Process designing and Reengineering
1048713 Complaint handling
1048713 Launching different service related campaign
1048713 Design new customer service
1048713 Asses and monitor customer Service standard in branches
Page 25 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
15 Limitations of the Study
Despite my sincerest endeavor in preparing a perfect report some of the limitations are
inescapable These are as follows
Within such a short period of time (nine weeks) it was not possible for me
to study everything about Tepantor Housing Ltd
The officers are so much busy that they cannot properly co-operate with me
which are a problem
Companyrsquos policy of not disclosing some data and information for obvious
reason which could be very much useful
To analysis SWOT of emerging market is a wide spread survey material
However time constraint restricted the report to specific feature
The study requires experience to be fruitful but it was completely absent to
me
Sometimes the officials were reluctant to give proper information regarding
their activities because they felt hesitation and ambiguity to give data and
information
Lack of personal knowledge and experience
Page 16 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
Page 17 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
21 History of Tepantor Group
Tepantor Group is a market leader in the real estate building and development sector
It was started its journey in 1990 Every individual has a dream home in mind We at
Tepantor Group are in the business of turning your dreams into reality Over the past
quarter century Tepantor Group Luxury apartment and commercial buildings though
developing lands in Dhaka city mostly located in Dhanmondi Gulshan Banani Uttara
Mirpur Motijhil Ashulia Chittagong Coxrsquos Bazar amp Sylhet have changed the Dhaka
Chittagong amp Sylhet skyline and presented a new lifestyle
Tepantor Group is our environmentally responsible response to the rapid spate of
urbanization in Bangladesh Pressures of urbanization in this country are compounded
by the unfavorable land man ration Tepantor Group has embarked upon a mission to
make the maximum use of minimum land being sensitive to both environmental
concerns and social continuity Planned development by Tepantor Group of the sites
around the city has added value to those areas released pressure on inner cities and
persecuted the city dwellers with breathing space
Professional team of design experts with mod outlook and engineers with state of the art
equipment are backed by an R amp D team constantly probing human habitat horizons as
well as building technology Their endeavors have resulted in the creation of
aesthetically inspiring architecture environmentally friendly development and top
quality building Tepantor Group aim is to provide its clients with competitive price
quality materials amp hand over project on time Tepantor Group is the symbol of
customer confidence
Page 18 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Mission amp vision of Tepantor Group
Tepantor housingrsquos mission is both broad and focused It builds on its vision and
translates the essence of that vision into projects that respond to board category of
needs Each of Tepantor housingrsquos activities however is characterized by the same
commitment to comfort and convenience
22 Mission
The mission of Tepantor Group is to provide service at an economic cost amp progress in
diversity amp continue to the growth of real estate sector in Bangladesh by being the real
estate market challenger
23 Vision
The vision of Tepantor Group is to offer unparalleled service to create customer delight
amp enhance real estate business Their vision is to achieve excellence amp different sense
of modern living style
24 Business Philosophy
Profit Maximization
Cost Minimization
Companyrsquos Wealth Maximization
Create customer value amp satisfaction
Page 19 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
25 Features of every projects of Tepantor Group
The projects of Tepantor Group are approved by RAJUK
The locations of Tepantor Group are out of flood free zone
The project has natural greeneries
The Park amp playground in every block separately
School College amp University are included in the project
Tepantor Group reserves 35 land for ecological balance
The location have eco-friendly environment
The administrative office amp CCTV surveillance facility inside the project
Police outpost traffic system amp fire service are available inside the location
Electricity gas amp water connection are available in site as committed
Telephone amp internet service are connected in the project
Land is delivered according to the promised offered
Registration is properly after full payment
Page 20 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
INTERNSHIP POSITIONAND DUTIES
Page 21 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
31 Internship Period
In the internship period it is very important for any one where practical experience
gathered I did my internship program at Tepantor Group Corporate Branch from 14th
October to 10th December 2012 the period of two month internship program I have
learned many things about their marketing strategy amp customer satisfaction policy
Working in Tepantor Group I feel as a part of their amp every employee on their helped
me so much to understand the works easily
32 Job Description
As an intern I engaged myself in different types of works which are given bellow
Potential client search My main duty is client search so at first Irsquom searching
the clients who are interested to buying the land
Making calls to customers amp introducing them about our products After
searching the client Irsquom calling my customers amp introducing them about our
project amp also invite to come our office
Ensure the visit of projectrsquos location I convince the customer to visit the
project location
Discuss with clients about the advantages amp disadvantages of buying the
land Then I discuss with my customers about the advantages amp disadvantages
of the land I discuss the main features of Tepantor Grouprsquos project
Try to convince them to purchase the land Irsquom trying to convince the
customer to purchase the land
Making the agreements amp get the booking amount If the customer are
convinced then Irsquom making the agreement amp get the booking amount
Payment collection system Every customer payment system is not same Some
customer directly comes to company for payment amp some customer pay their
payment by cheque
Page 22 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Making calls to customers for giving the due amount Every customer is not
pay full amount of money Most of the customer use installment So Irsquom calling
the customer for giving the due amount
Communicate with customer until the land has transferred Irsquom
communicating with my customers until the land has transferred because of
customer satisfaction
33 Daily Routine
My department of internship program is under marketing amp sales department So I was
fully involved in marketing amp sales department Every day I have to go office at 900
am like all other employees amp stay up to 600 pm Some days my work area is in
office amp some days work was out of office in the field
34 Learning Points
During the internship period in Tepantor Group I have learnt lots of things These are
listed below
Communicate with the clients Communicate with the clients over phone amp
give feedback them
Deal with customer Here I have learnt how to deal with customer
Communicate with general people To complete internship in Tepantor Group
Irsquom learnt how to communicate with general people
Convincing the clients Here I have learnt how to convincing the clients to buy
a plot
High range of promotional activities required to make a good consumer
Relation Here I have learnt how to make a good relation with customer
Page 23 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER SERVICE QUALITY
Page 24 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
41 Service Quality in the Eye of Tepantor Group
1048713 Ensuring first hand services to the Customers
1048713 keep observing the service activities
1048713 Guiding lost clients to have proper services
1048713 Having guest suggestion and complains and reporting
1048713 Ensuring clientsrsquo solutions and quality services
1048713 Service Auditing and Monitoring
1048713 SQ works with process amp people part of customer Service
42 Purpose of Service Quality
1048713 Access amp monitoring the performance on Regular basis
1048713 Process designing and Reengineering
1048713 Complaint handling
1048713 Launching different service related campaign
1048713 Design new customer service
1048713 Asses and monitor customer Service standard in branches
Page 25 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
Page 17 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
21 History of Tepantor Group
Tepantor Group is a market leader in the real estate building and development sector
It was started its journey in 1990 Every individual has a dream home in mind We at
Tepantor Group are in the business of turning your dreams into reality Over the past
quarter century Tepantor Group Luxury apartment and commercial buildings though
developing lands in Dhaka city mostly located in Dhanmondi Gulshan Banani Uttara
Mirpur Motijhil Ashulia Chittagong Coxrsquos Bazar amp Sylhet have changed the Dhaka
Chittagong amp Sylhet skyline and presented a new lifestyle
Tepantor Group is our environmentally responsible response to the rapid spate of
urbanization in Bangladesh Pressures of urbanization in this country are compounded
by the unfavorable land man ration Tepantor Group has embarked upon a mission to
make the maximum use of minimum land being sensitive to both environmental
concerns and social continuity Planned development by Tepantor Group of the sites
around the city has added value to those areas released pressure on inner cities and
persecuted the city dwellers with breathing space
Professional team of design experts with mod outlook and engineers with state of the art
equipment are backed by an R amp D team constantly probing human habitat horizons as
well as building technology Their endeavors have resulted in the creation of
aesthetically inspiring architecture environmentally friendly development and top
quality building Tepantor Group aim is to provide its clients with competitive price
quality materials amp hand over project on time Tepantor Group is the symbol of
customer confidence
Page 18 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Mission amp vision of Tepantor Group
Tepantor housingrsquos mission is both broad and focused It builds on its vision and
translates the essence of that vision into projects that respond to board category of
needs Each of Tepantor housingrsquos activities however is characterized by the same
commitment to comfort and convenience
22 Mission
The mission of Tepantor Group is to provide service at an economic cost amp progress in
diversity amp continue to the growth of real estate sector in Bangladesh by being the real
estate market challenger
23 Vision
The vision of Tepantor Group is to offer unparalleled service to create customer delight
amp enhance real estate business Their vision is to achieve excellence amp different sense
of modern living style
24 Business Philosophy
Profit Maximization
Cost Minimization
Companyrsquos Wealth Maximization
Create customer value amp satisfaction
Page 19 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
25 Features of every projects of Tepantor Group
The projects of Tepantor Group are approved by RAJUK
The locations of Tepantor Group are out of flood free zone
The project has natural greeneries
The Park amp playground in every block separately
School College amp University are included in the project
Tepantor Group reserves 35 land for ecological balance
The location have eco-friendly environment
The administrative office amp CCTV surveillance facility inside the project
Police outpost traffic system amp fire service are available inside the location
Electricity gas amp water connection are available in site as committed
Telephone amp internet service are connected in the project
Land is delivered according to the promised offered
Registration is properly after full payment
Page 20 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
INTERNSHIP POSITIONAND DUTIES
Page 21 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
31 Internship Period
In the internship period it is very important for any one where practical experience
gathered I did my internship program at Tepantor Group Corporate Branch from 14th
October to 10th December 2012 the period of two month internship program I have
learned many things about their marketing strategy amp customer satisfaction policy
Working in Tepantor Group I feel as a part of their amp every employee on their helped
me so much to understand the works easily
32 Job Description
As an intern I engaged myself in different types of works which are given bellow
Potential client search My main duty is client search so at first Irsquom searching
the clients who are interested to buying the land
Making calls to customers amp introducing them about our products After
searching the client Irsquom calling my customers amp introducing them about our
project amp also invite to come our office
Ensure the visit of projectrsquos location I convince the customer to visit the
project location
Discuss with clients about the advantages amp disadvantages of buying the
land Then I discuss with my customers about the advantages amp disadvantages
of the land I discuss the main features of Tepantor Grouprsquos project
Try to convince them to purchase the land Irsquom trying to convince the
customer to purchase the land
Making the agreements amp get the booking amount If the customer are
convinced then Irsquom making the agreement amp get the booking amount
Payment collection system Every customer payment system is not same Some
customer directly comes to company for payment amp some customer pay their
payment by cheque
Page 22 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Making calls to customers for giving the due amount Every customer is not
pay full amount of money Most of the customer use installment So Irsquom calling
the customer for giving the due amount
Communicate with customer until the land has transferred Irsquom
communicating with my customers until the land has transferred because of
customer satisfaction
33 Daily Routine
My department of internship program is under marketing amp sales department So I was
fully involved in marketing amp sales department Every day I have to go office at 900
am like all other employees amp stay up to 600 pm Some days my work area is in
office amp some days work was out of office in the field
34 Learning Points
During the internship period in Tepantor Group I have learnt lots of things These are
listed below
Communicate with the clients Communicate with the clients over phone amp
give feedback them
Deal with customer Here I have learnt how to deal with customer
Communicate with general people To complete internship in Tepantor Group
Irsquom learnt how to communicate with general people
Convincing the clients Here I have learnt how to convincing the clients to buy
a plot
High range of promotional activities required to make a good consumer
Relation Here I have learnt how to make a good relation with customer
Page 23 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER SERVICE QUALITY
Page 24 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
41 Service Quality in the Eye of Tepantor Group
1048713 Ensuring first hand services to the Customers
1048713 keep observing the service activities
1048713 Guiding lost clients to have proper services
1048713 Having guest suggestion and complains and reporting
1048713 Ensuring clientsrsquo solutions and quality services
1048713 Service Auditing and Monitoring
1048713 SQ works with process amp people part of customer Service
42 Purpose of Service Quality
1048713 Access amp monitoring the performance on Regular basis
1048713 Process designing and Reengineering
1048713 Complaint handling
1048713 Launching different service related campaign
1048713 Design new customer service
1048713 Asses and monitor customer Service standard in branches
Page 25 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Introduction
21 History of Tepantor Group
Tepantor Group is a market leader in the real estate building and development sector
It was started its journey in 1990 Every individual has a dream home in mind We at
Tepantor Group are in the business of turning your dreams into reality Over the past
quarter century Tepantor Group Luxury apartment and commercial buildings though
developing lands in Dhaka city mostly located in Dhanmondi Gulshan Banani Uttara
Mirpur Motijhil Ashulia Chittagong Coxrsquos Bazar amp Sylhet have changed the Dhaka
Chittagong amp Sylhet skyline and presented a new lifestyle
Tepantor Group is our environmentally responsible response to the rapid spate of
urbanization in Bangladesh Pressures of urbanization in this country are compounded
by the unfavorable land man ration Tepantor Group has embarked upon a mission to
make the maximum use of minimum land being sensitive to both environmental
concerns and social continuity Planned development by Tepantor Group of the sites
around the city has added value to those areas released pressure on inner cities and
persecuted the city dwellers with breathing space
Professional team of design experts with mod outlook and engineers with state of the art
equipment are backed by an R amp D team constantly probing human habitat horizons as
well as building technology Their endeavors have resulted in the creation of
aesthetically inspiring architecture environmentally friendly development and top
quality building Tepantor Group aim is to provide its clients with competitive price
quality materials amp hand over project on time Tepantor Group is the symbol of
customer confidence
Page 18 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Mission amp vision of Tepantor Group
Tepantor housingrsquos mission is both broad and focused It builds on its vision and
translates the essence of that vision into projects that respond to board category of
needs Each of Tepantor housingrsquos activities however is characterized by the same
commitment to comfort and convenience
22 Mission
The mission of Tepantor Group is to provide service at an economic cost amp progress in
diversity amp continue to the growth of real estate sector in Bangladesh by being the real
estate market challenger
23 Vision
The vision of Tepantor Group is to offer unparalleled service to create customer delight
amp enhance real estate business Their vision is to achieve excellence amp different sense
of modern living style
24 Business Philosophy
Profit Maximization
Cost Minimization
Companyrsquos Wealth Maximization
Create customer value amp satisfaction
Page 19 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
25 Features of every projects of Tepantor Group
The projects of Tepantor Group are approved by RAJUK
The locations of Tepantor Group are out of flood free zone
The project has natural greeneries
The Park amp playground in every block separately
School College amp University are included in the project
Tepantor Group reserves 35 land for ecological balance
The location have eco-friendly environment
The administrative office amp CCTV surveillance facility inside the project
Police outpost traffic system amp fire service are available inside the location
Electricity gas amp water connection are available in site as committed
Telephone amp internet service are connected in the project
Land is delivered according to the promised offered
Registration is properly after full payment
Page 20 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
INTERNSHIP POSITIONAND DUTIES
Page 21 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
31 Internship Period
In the internship period it is very important for any one where practical experience
gathered I did my internship program at Tepantor Group Corporate Branch from 14th
October to 10th December 2012 the period of two month internship program I have
learned many things about their marketing strategy amp customer satisfaction policy
Working in Tepantor Group I feel as a part of their amp every employee on their helped
me so much to understand the works easily
32 Job Description
As an intern I engaged myself in different types of works which are given bellow
Potential client search My main duty is client search so at first Irsquom searching
the clients who are interested to buying the land
Making calls to customers amp introducing them about our products After
searching the client Irsquom calling my customers amp introducing them about our
project amp also invite to come our office
Ensure the visit of projectrsquos location I convince the customer to visit the
project location
Discuss with clients about the advantages amp disadvantages of buying the
land Then I discuss with my customers about the advantages amp disadvantages
of the land I discuss the main features of Tepantor Grouprsquos project
Try to convince them to purchase the land Irsquom trying to convince the
customer to purchase the land
Making the agreements amp get the booking amount If the customer are
convinced then Irsquom making the agreement amp get the booking amount
Payment collection system Every customer payment system is not same Some
customer directly comes to company for payment amp some customer pay their
payment by cheque
Page 22 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Making calls to customers for giving the due amount Every customer is not
pay full amount of money Most of the customer use installment So Irsquom calling
the customer for giving the due amount
Communicate with customer until the land has transferred Irsquom
communicating with my customers until the land has transferred because of
customer satisfaction
33 Daily Routine
My department of internship program is under marketing amp sales department So I was
fully involved in marketing amp sales department Every day I have to go office at 900
am like all other employees amp stay up to 600 pm Some days my work area is in
office amp some days work was out of office in the field
34 Learning Points
During the internship period in Tepantor Group I have learnt lots of things These are
listed below
Communicate with the clients Communicate with the clients over phone amp
give feedback them
Deal with customer Here I have learnt how to deal with customer
Communicate with general people To complete internship in Tepantor Group
Irsquom learnt how to communicate with general people
Convincing the clients Here I have learnt how to convincing the clients to buy
a plot
High range of promotional activities required to make a good consumer
Relation Here I have learnt how to make a good relation with customer
Page 23 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER SERVICE QUALITY
Page 24 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
41 Service Quality in the Eye of Tepantor Group
1048713 Ensuring first hand services to the Customers
1048713 keep observing the service activities
1048713 Guiding lost clients to have proper services
1048713 Having guest suggestion and complains and reporting
1048713 Ensuring clientsrsquo solutions and quality services
1048713 Service Auditing and Monitoring
1048713 SQ works with process amp people part of customer Service
42 Purpose of Service Quality
1048713 Access amp monitoring the performance on Regular basis
1048713 Process designing and Reengineering
1048713 Complaint handling
1048713 Launching different service related campaign
1048713 Design new customer service
1048713 Asses and monitor customer Service standard in branches
Page 25 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Mission amp vision of Tepantor Group
Tepantor housingrsquos mission is both broad and focused It builds on its vision and
translates the essence of that vision into projects that respond to board category of
needs Each of Tepantor housingrsquos activities however is characterized by the same
commitment to comfort and convenience
22 Mission
The mission of Tepantor Group is to provide service at an economic cost amp progress in
diversity amp continue to the growth of real estate sector in Bangladesh by being the real
estate market challenger
23 Vision
The vision of Tepantor Group is to offer unparalleled service to create customer delight
amp enhance real estate business Their vision is to achieve excellence amp different sense
of modern living style
24 Business Philosophy
Profit Maximization
Cost Minimization
Companyrsquos Wealth Maximization
Create customer value amp satisfaction
Page 19 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
25 Features of every projects of Tepantor Group
The projects of Tepantor Group are approved by RAJUK
The locations of Tepantor Group are out of flood free zone
The project has natural greeneries
The Park amp playground in every block separately
School College amp University are included in the project
Tepantor Group reserves 35 land for ecological balance
The location have eco-friendly environment
The administrative office amp CCTV surveillance facility inside the project
Police outpost traffic system amp fire service are available inside the location
Electricity gas amp water connection are available in site as committed
Telephone amp internet service are connected in the project
Land is delivered according to the promised offered
Registration is properly after full payment
Page 20 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
INTERNSHIP POSITIONAND DUTIES
Page 21 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
31 Internship Period
In the internship period it is very important for any one where practical experience
gathered I did my internship program at Tepantor Group Corporate Branch from 14th
October to 10th December 2012 the period of two month internship program I have
learned many things about their marketing strategy amp customer satisfaction policy
Working in Tepantor Group I feel as a part of their amp every employee on their helped
me so much to understand the works easily
32 Job Description
As an intern I engaged myself in different types of works which are given bellow
Potential client search My main duty is client search so at first Irsquom searching
the clients who are interested to buying the land
Making calls to customers amp introducing them about our products After
searching the client Irsquom calling my customers amp introducing them about our
project amp also invite to come our office
Ensure the visit of projectrsquos location I convince the customer to visit the
project location
Discuss with clients about the advantages amp disadvantages of buying the
land Then I discuss with my customers about the advantages amp disadvantages
of the land I discuss the main features of Tepantor Grouprsquos project
Try to convince them to purchase the land Irsquom trying to convince the
customer to purchase the land
Making the agreements amp get the booking amount If the customer are
convinced then Irsquom making the agreement amp get the booking amount
Payment collection system Every customer payment system is not same Some
customer directly comes to company for payment amp some customer pay their
payment by cheque
Page 22 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Making calls to customers for giving the due amount Every customer is not
pay full amount of money Most of the customer use installment So Irsquom calling
the customer for giving the due amount
Communicate with customer until the land has transferred Irsquom
communicating with my customers until the land has transferred because of
customer satisfaction
33 Daily Routine
My department of internship program is under marketing amp sales department So I was
fully involved in marketing amp sales department Every day I have to go office at 900
am like all other employees amp stay up to 600 pm Some days my work area is in
office amp some days work was out of office in the field
34 Learning Points
During the internship period in Tepantor Group I have learnt lots of things These are
listed below
Communicate with the clients Communicate with the clients over phone amp
give feedback them
Deal with customer Here I have learnt how to deal with customer
Communicate with general people To complete internship in Tepantor Group
Irsquom learnt how to communicate with general people
Convincing the clients Here I have learnt how to convincing the clients to buy
a plot
High range of promotional activities required to make a good consumer
Relation Here I have learnt how to make a good relation with customer
Page 23 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER SERVICE QUALITY
Page 24 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
41 Service Quality in the Eye of Tepantor Group
1048713 Ensuring first hand services to the Customers
1048713 keep observing the service activities
1048713 Guiding lost clients to have proper services
1048713 Having guest suggestion and complains and reporting
1048713 Ensuring clientsrsquo solutions and quality services
1048713 Service Auditing and Monitoring
1048713 SQ works with process amp people part of customer Service
42 Purpose of Service Quality
1048713 Access amp monitoring the performance on Regular basis
1048713 Process designing and Reengineering
1048713 Complaint handling
1048713 Launching different service related campaign
1048713 Design new customer service
1048713 Asses and monitor customer Service standard in branches
Page 25 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
25 Features of every projects of Tepantor Group
The projects of Tepantor Group are approved by RAJUK
The locations of Tepantor Group are out of flood free zone
The project has natural greeneries
The Park amp playground in every block separately
School College amp University are included in the project
Tepantor Group reserves 35 land for ecological balance
The location have eco-friendly environment
The administrative office amp CCTV surveillance facility inside the project
Police outpost traffic system amp fire service are available inside the location
Electricity gas amp water connection are available in site as committed
Telephone amp internet service are connected in the project
Land is delivered according to the promised offered
Registration is properly after full payment
Page 20 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
INTERNSHIP POSITIONAND DUTIES
Page 21 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
31 Internship Period
In the internship period it is very important for any one where practical experience
gathered I did my internship program at Tepantor Group Corporate Branch from 14th
October to 10th December 2012 the period of two month internship program I have
learned many things about their marketing strategy amp customer satisfaction policy
Working in Tepantor Group I feel as a part of their amp every employee on their helped
me so much to understand the works easily
32 Job Description
As an intern I engaged myself in different types of works which are given bellow
Potential client search My main duty is client search so at first Irsquom searching
the clients who are interested to buying the land
Making calls to customers amp introducing them about our products After
searching the client Irsquom calling my customers amp introducing them about our
project amp also invite to come our office
Ensure the visit of projectrsquos location I convince the customer to visit the
project location
Discuss with clients about the advantages amp disadvantages of buying the
land Then I discuss with my customers about the advantages amp disadvantages
of the land I discuss the main features of Tepantor Grouprsquos project
Try to convince them to purchase the land Irsquom trying to convince the
customer to purchase the land
Making the agreements amp get the booking amount If the customer are
convinced then Irsquom making the agreement amp get the booking amount
Payment collection system Every customer payment system is not same Some
customer directly comes to company for payment amp some customer pay their
payment by cheque
Page 22 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Making calls to customers for giving the due amount Every customer is not
pay full amount of money Most of the customer use installment So Irsquom calling
the customer for giving the due amount
Communicate with customer until the land has transferred Irsquom
communicating with my customers until the land has transferred because of
customer satisfaction
33 Daily Routine
My department of internship program is under marketing amp sales department So I was
fully involved in marketing amp sales department Every day I have to go office at 900
am like all other employees amp stay up to 600 pm Some days my work area is in
office amp some days work was out of office in the field
34 Learning Points
During the internship period in Tepantor Group I have learnt lots of things These are
listed below
Communicate with the clients Communicate with the clients over phone amp
give feedback them
Deal with customer Here I have learnt how to deal with customer
Communicate with general people To complete internship in Tepantor Group
Irsquom learnt how to communicate with general people
Convincing the clients Here I have learnt how to convincing the clients to buy
a plot
High range of promotional activities required to make a good consumer
Relation Here I have learnt how to make a good relation with customer
Page 23 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER SERVICE QUALITY
Page 24 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
41 Service Quality in the Eye of Tepantor Group
1048713 Ensuring first hand services to the Customers
1048713 keep observing the service activities
1048713 Guiding lost clients to have proper services
1048713 Having guest suggestion and complains and reporting
1048713 Ensuring clientsrsquo solutions and quality services
1048713 Service Auditing and Monitoring
1048713 SQ works with process amp people part of customer Service
42 Purpose of Service Quality
1048713 Access amp monitoring the performance on Regular basis
1048713 Process designing and Reengineering
1048713 Complaint handling
1048713 Launching different service related campaign
1048713 Design new customer service
1048713 Asses and monitor customer Service standard in branches
Page 25 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
INTERNSHIP POSITIONAND DUTIES
Page 21 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
31 Internship Period
In the internship period it is very important for any one where practical experience
gathered I did my internship program at Tepantor Group Corporate Branch from 14th
October to 10th December 2012 the period of two month internship program I have
learned many things about their marketing strategy amp customer satisfaction policy
Working in Tepantor Group I feel as a part of their amp every employee on their helped
me so much to understand the works easily
32 Job Description
As an intern I engaged myself in different types of works which are given bellow
Potential client search My main duty is client search so at first Irsquom searching
the clients who are interested to buying the land
Making calls to customers amp introducing them about our products After
searching the client Irsquom calling my customers amp introducing them about our
project amp also invite to come our office
Ensure the visit of projectrsquos location I convince the customer to visit the
project location
Discuss with clients about the advantages amp disadvantages of buying the
land Then I discuss with my customers about the advantages amp disadvantages
of the land I discuss the main features of Tepantor Grouprsquos project
Try to convince them to purchase the land Irsquom trying to convince the
customer to purchase the land
Making the agreements amp get the booking amount If the customer are
convinced then Irsquom making the agreement amp get the booking amount
Payment collection system Every customer payment system is not same Some
customer directly comes to company for payment amp some customer pay their
payment by cheque
Page 22 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Making calls to customers for giving the due amount Every customer is not
pay full amount of money Most of the customer use installment So Irsquom calling
the customer for giving the due amount
Communicate with customer until the land has transferred Irsquom
communicating with my customers until the land has transferred because of
customer satisfaction
33 Daily Routine
My department of internship program is under marketing amp sales department So I was
fully involved in marketing amp sales department Every day I have to go office at 900
am like all other employees amp stay up to 600 pm Some days my work area is in
office amp some days work was out of office in the field
34 Learning Points
During the internship period in Tepantor Group I have learnt lots of things These are
listed below
Communicate with the clients Communicate with the clients over phone amp
give feedback them
Deal with customer Here I have learnt how to deal with customer
Communicate with general people To complete internship in Tepantor Group
Irsquom learnt how to communicate with general people
Convincing the clients Here I have learnt how to convincing the clients to buy
a plot
High range of promotional activities required to make a good consumer
Relation Here I have learnt how to make a good relation with customer
Page 23 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER SERVICE QUALITY
Page 24 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
41 Service Quality in the Eye of Tepantor Group
1048713 Ensuring first hand services to the Customers
1048713 keep observing the service activities
1048713 Guiding lost clients to have proper services
1048713 Having guest suggestion and complains and reporting
1048713 Ensuring clientsrsquo solutions and quality services
1048713 Service Auditing and Monitoring
1048713 SQ works with process amp people part of customer Service
42 Purpose of Service Quality
1048713 Access amp monitoring the performance on Regular basis
1048713 Process designing and Reengineering
1048713 Complaint handling
1048713 Launching different service related campaign
1048713 Design new customer service
1048713 Asses and monitor customer Service standard in branches
Page 25 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
31 Internship Period
In the internship period it is very important for any one where practical experience
gathered I did my internship program at Tepantor Group Corporate Branch from 14th
October to 10th December 2012 the period of two month internship program I have
learned many things about their marketing strategy amp customer satisfaction policy
Working in Tepantor Group I feel as a part of their amp every employee on their helped
me so much to understand the works easily
32 Job Description
As an intern I engaged myself in different types of works which are given bellow
Potential client search My main duty is client search so at first Irsquom searching
the clients who are interested to buying the land
Making calls to customers amp introducing them about our products After
searching the client Irsquom calling my customers amp introducing them about our
project amp also invite to come our office
Ensure the visit of projectrsquos location I convince the customer to visit the
project location
Discuss with clients about the advantages amp disadvantages of buying the
land Then I discuss with my customers about the advantages amp disadvantages
of the land I discuss the main features of Tepantor Grouprsquos project
Try to convince them to purchase the land Irsquom trying to convince the
customer to purchase the land
Making the agreements amp get the booking amount If the customer are
convinced then Irsquom making the agreement amp get the booking amount
Payment collection system Every customer payment system is not same Some
customer directly comes to company for payment amp some customer pay their
payment by cheque
Page 22 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Making calls to customers for giving the due amount Every customer is not
pay full amount of money Most of the customer use installment So Irsquom calling
the customer for giving the due amount
Communicate with customer until the land has transferred Irsquom
communicating with my customers until the land has transferred because of
customer satisfaction
33 Daily Routine
My department of internship program is under marketing amp sales department So I was
fully involved in marketing amp sales department Every day I have to go office at 900
am like all other employees amp stay up to 600 pm Some days my work area is in
office amp some days work was out of office in the field
34 Learning Points
During the internship period in Tepantor Group I have learnt lots of things These are
listed below
Communicate with the clients Communicate with the clients over phone amp
give feedback them
Deal with customer Here I have learnt how to deal with customer
Communicate with general people To complete internship in Tepantor Group
Irsquom learnt how to communicate with general people
Convincing the clients Here I have learnt how to convincing the clients to buy
a plot
High range of promotional activities required to make a good consumer
Relation Here I have learnt how to make a good relation with customer
Page 23 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER SERVICE QUALITY
Page 24 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
41 Service Quality in the Eye of Tepantor Group
1048713 Ensuring first hand services to the Customers
1048713 keep observing the service activities
1048713 Guiding lost clients to have proper services
1048713 Having guest suggestion and complains and reporting
1048713 Ensuring clientsrsquo solutions and quality services
1048713 Service Auditing and Monitoring
1048713 SQ works with process amp people part of customer Service
42 Purpose of Service Quality
1048713 Access amp monitoring the performance on Regular basis
1048713 Process designing and Reengineering
1048713 Complaint handling
1048713 Launching different service related campaign
1048713 Design new customer service
1048713 Asses and monitor customer Service standard in branches
Page 25 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Making calls to customers for giving the due amount Every customer is not
pay full amount of money Most of the customer use installment So Irsquom calling
the customer for giving the due amount
Communicate with customer until the land has transferred Irsquom
communicating with my customers until the land has transferred because of
customer satisfaction
33 Daily Routine
My department of internship program is under marketing amp sales department So I was
fully involved in marketing amp sales department Every day I have to go office at 900
am like all other employees amp stay up to 600 pm Some days my work area is in
office amp some days work was out of office in the field
34 Learning Points
During the internship period in Tepantor Group I have learnt lots of things These are
listed below
Communicate with the clients Communicate with the clients over phone amp
give feedback them
Deal with customer Here I have learnt how to deal with customer
Communicate with general people To complete internship in Tepantor Group
Irsquom learnt how to communicate with general people
Convincing the clients Here I have learnt how to convincing the clients to buy
a plot
High range of promotional activities required to make a good consumer
Relation Here I have learnt how to make a good relation with customer
Page 23 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER SERVICE QUALITY
Page 24 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
41 Service Quality in the Eye of Tepantor Group
1048713 Ensuring first hand services to the Customers
1048713 keep observing the service activities
1048713 Guiding lost clients to have proper services
1048713 Having guest suggestion and complains and reporting
1048713 Ensuring clientsrsquo solutions and quality services
1048713 Service Auditing and Monitoring
1048713 SQ works with process amp people part of customer Service
42 Purpose of Service Quality
1048713 Access amp monitoring the performance on Regular basis
1048713 Process designing and Reengineering
1048713 Complaint handling
1048713 Launching different service related campaign
1048713 Design new customer service
1048713 Asses and monitor customer Service standard in branches
Page 25 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER SERVICE QUALITY
Page 24 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
41 Service Quality in the Eye of Tepantor Group
1048713 Ensuring first hand services to the Customers
1048713 keep observing the service activities
1048713 Guiding lost clients to have proper services
1048713 Having guest suggestion and complains and reporting
1048713 Ensuring clientsrsquo solutions and quality services
1048713 Service Auditing and Monitoring
1048713 SQ works with process amp people part of customer Service
42 Purpose of Service Quality
1048713 Access amp monitoring the performance on Regular basis
1048713 Process designing and Reengineering
1048713 Complaint handling
1048713 Launching different service related campaign
1048713 Design new customer service
1048713 Asses and monitor customer Service standard in branches
Page 25 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
41 Service Quality in the Eye of Tepantor Group
1048713 Ensuring first hand services to the Customers
1048713 keep observing the service activities
1048713 Guiding lost clients to have proper services
1048713 Having guest suggestion and complains and reporting
1048713 Ensuring clientsrsquo solutions and quality services
1048713 Service Auditing and Monitoring
1048713 SQ works with process amp people part of customer Service
42 Purpose of Service Quality
1048713 Access amp monitoring the performance on Regular basis
1048713 Process designing and Reengineering
1048713 Complaint handling
1048713 Launching different service related campaign
1048713 Design new customer service
1048713 Asses and monitor customer Service standard in branches
Page 25 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
ROLE OF MARKETING
Page 26 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
51 The Role of Marketing
As we have seen objective of an organizationrsquos marketing efforts is to develop
satisfying relationship with customers that benefit both the customer and the
organization These efforts lead marketing to serve an important role within most
organizations and within society
As the organizational level marketing is a vital business function that is profit or as a
not- for- profit For the for-profit organization marketing is responsible for most tasks
that bring revenue and hopefully profits to an organization For the not-for-profit
organization marketing is responsible for attracting customers needed to support the
not-for- profitrsquos mission such as raising donations or supporting a cause For both types
of organizations it is unlikely they can survive without a strong marketing effort
Marketing is also the organizational business area that interacts most frequently with the
public and consequently what the public knows about an organization I determined by
their interactions with marketer For example customers may believe a company is
dynamic and creative based on its advertising message
At a broader level marketing offers significant benefits to society These benefits
include
Developing products that satisfy needs including products that enhance societyrsquos
quality of life
Creating a competitive environment that helps lower products prices
Developing product distribution system that offers access to products to a large
number of customers and many geographic regions
Offering techniques that have the ability to convey messages that change
societal behavior in a positive way (eg anti-smoking advertising)
Page 27 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
52 Marketing Effectiveness
Marketing effectiveness has four dimensions
Corporate
Each company operators within certain bounds These are determined by their size their
budget and their ability to make organizational change Within these bounds Tepantor
operate along the five factors described below
Competitive
Each company in category operators within a similar framework as described below In
an ideal world marketers would have perfect information on how they act as well as
how their competitors act In reality in many categories have reasonably good
information through sources In many industries competitive marketing information is
hard to come by
Customers Consumers
Understanding and taking advantage of how customers make purchasing decisions can
help marketerrsquos improve their marketing effectiveness Groups of consumers act in
similar ways leading to the need to segment them Based on these segments they make
choices based on how they value the attributes of a product and the brand in return for
price paid for the product Consumers build brand value through information
Information is received through many sources such as advertising word ndash of- mouth
and in the (distribution) channel
Exogenous Factors
There are many factors outside of our immediate control that can the effectiveness of
our marketing activities These can include the weather interest rates government
regulations and many others Understanding the impact these factors can have on our
consumers can help us to design programs that can take place in the middle of our
marketing campaigns
Page 28 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
There are five factors driving the level of marketing effectiveness that marketers can
achieve
1 Marketing Strategy
Improving marketing effectiveness can be achieved by employing a superior marketing
strategy By positing the product or brand correctly the productbrand will be more
successful in the market than competitorsrsquo product brands Even with the best strategy
marketers must execute their programs properly to achieve extraordinary results
2 Marketing Creative
Even without a change strategy better creative can improve results Without a change
in strategy it was able to achieve stunning results with its introduction of the campaign
3 Marketing Execution
By improving how marketers go to market they can archive significantly greater results
without changing their strategy or their creative execution At the marketing mix level
marketers can improve creative execution by making small changes in any or all of the
4-ps ( Product Price Place and Promotion)( Marketing) without making changes to
the strategic position or the creative execution marketers can improve their effectiveness
and deliver increased revenue At the program level marketers can improve their
effectiveness by managing and executing each of their marketing campaigns better Itrsquos
commonly known that consistency of a Marketing Creative strategy across various
media (eg TV Radio Print and online) not just within each individual media
message can amplify and enhance impact of the overall marketing campaign effort
4 Marketing Infrastructure
Improving the business of marketing can lead to significant gains for the company
Management of agencies budgeting motivation and coordination of marketing
activities can lead to improved competitiveness and improved results The overall
accountability for brand leadership and business results is often reflected in an
organization under a little within a department
Page 29 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
5 Exogenous Factors
Generally out of the control of marketers external or exogenous factors also influence
how marketers can improve their results Taking advantage of seasonality interest or
the regulatory environment can help marketers improve their marketing effectiveness
33 What Marketers do
In order to reach the goal of creating a relationship that holds value for customers and
for the organization marketers use a diverse toolkit that includes (but is not limited to)
making decisions regarding
a) Target Markets ndash markets consist of customers identified as possessing needs
the marketer believes can be addressed by its marketing efforts
b) Products ndash consists of tangible (eg goods) or intangible (eg services) solution
to the marketrsquos needs
c) Promotion ndash a means for communicating information about the marketing
organizationrsquos products to the market
d) Distribution ndash the methods used by the marketer that enable the market to obtain
products
e) Pricing ndash ways for the marketer to set and adjust the cost paid by the market to
obtain products
f) Supporting Services ndash additional options that enhance a productrsquos value
While these decisions are shown with a number the order of decision-making does not
necessarily follow this sequence However as we will discuss in almost all cases
marketers should first identify target markets (1) prior to making decisions 2 through
6 (commonly called the Marketing Mix) since these decisions are going to be directed
toward satisfying the desired target markets
Each option within the marketerrsquos toolkit is tightly integrated with all other options so
that a decision in one area could and often does impact decisions in other areas For
instance a change in the price of a product (eg lowering the price) could impact the
distribution area (eg requires increased product shipments to retail stores)
Page 30 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Additionally options within the toolkit are affected by factors that are not controlled by
the marketer These factors include economic conditions legal issues technological
developments socialcultural changes and many more While not managed in the way
marketers control their toolkit these external factors must be monitored and dealt with
since these can cause considerable harm to the organization Ignoring outside elements
also can lead to missed opportunities in the market especially if competitors are the first
to take advantage of the opportunities As part of the strategic and tactical planning
process discussed above it is wise for marketers to pay close attention to the
environment outside the organization
Finally as noted earlier research plays a significant role in all marketing decisions
areas Marketing decisions should not be made without first committing time and
resources to obtaining needed information
Page 31 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
TARGET CUSTOMERS
Page 32 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Target Customers of Tepantor Group
Every company has their target customers It is because if the company does not know
about their customers or which type of customers use or purchase their productsservice
or what type of products they produce based on their customer choice then that
company will fail to run their operation freely or smoothly Before run business
operation it is very much important for every company or organization to identify their
customers or to target their customers
Like others company organization Tepantor Group also try to identify their target
customers After a long time Tepantor observe present situation of Bangladesh land
development other real estate companyrsquos customerrsquos database and customerrsquos nature
finally they decide to sell their project in middle class people
It means basically they target middle class people to sell their project and they adjust
their plot price based on the income level of middle class people
Page 33 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
MARKETING MIX
Page 34 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Marketing Mix of Tepantor Group
Once the company has chosen its overall competitive marketing strategy it is ready to
begin planning the details of the marketing mix The marketing mix is one of the
dominant ideas in modern marketing We define marketing mix as the set of
controllable tactical marketing tools that the firm blends to produce the response it
wants in the target market The marketing mix consists of everything the firm can do to
influence the demand for its product The many possibilities gather into four groups of
variables known as the four Ps product price place and promotion
Product Basically Tepantor Housing or Tepantor Land is not a single product of
Tepantor Group They have also some good products such as Tepantor food Mahir
Fabrics amp Design Tepantor 3D Lab Tepantor Cox Valle Ltd Tepantor Multipurpose
co-operative society Ltd Tepantor Eco Park Tepantor CFL Tepantor Traverse
Tepantor Solar Panel Tepantor Trade International and Tepantor Special Bricks
Price The price of their housing or plot project is not so much huge It is in the reach of
middle man Tepantor Group believes that if they serve good quality service to their
customers then they can easily earn profit with their lower price level of plot or housing
project
Place Tepantor Group basically select outside of Dhaka to run their project It is
because at present there is not sufficient place inside Dhaka for a satellite Town So
that at present they choose Purbail area for running their original project
Promotion Tepantor Group uses various promotional tools Recently they attended
USA Land Development Fair for promoting their products They also make various
types of Campaign Road show sponsor various social works programs News
channels etc for promoting their products
Page 35 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
CUSTOMER GAP
Page 36 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Customer Gap of Tepantor Group
In this report we try to analyze the marketing strategy of Tepantor Group We find
many services that really increase the customer satisfaction level about Tepantor Group
In this part we try to analyze ldquoThe Customer GAPrdquo
Basically there are 4 types of customer gap These are-
Gap one Not knowing what customers expect
Gap two Not having the right service quality design and standards
Gap three Not delivering to service design and standards
Gap four Not matching performance to promises
Tepantor Group is one of the best real estate companies of Bangladesh They provide
better service to their customers But when we analyze ldquothe customer Gaprdquo of Tepantor
Group we find that they have some lackingrsquos
Tepantor Housing committed with their customers that handover their plot in just time
with proper documents with registration But I found that they fail to maintain their
commitment with their customers In most cases they handover their plot after 23
years later of their commitment time
As a result they fail to capture new target customers and also lose their corporate
clients loyal customers
Basically they fail to identify their customers demand that what really customers wants
and fail to maintain their promises
So ultimately there arise two Gaps between customers and Tepantor Group That is
Gap one ldquoNot knowing what customers expectrdquo
Gap four ldquoNot matching performance to promisesrdquo
Page 37 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
Page 38 of 45
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
External Factors
Strength Weakness Opportunity
Internal Factors
Internship Report on Marketing Strategy of Tepantor Housingrdquo
SWOT ANALYSIS
The term SWOT is the abbreviated from of Strength Weakness Opportunity amp Threat
In SWOT analysis Strength amp Weakness are determined by internal factor while
Opportunity amp Threat are determined by the external factors
SWOT Analysis
S (strengths)
Tepantor Grouprsquos management systems are always committed to better service
All of employees of Tepantor group are sincere reliable
Tepantor Grouprsquos market potentiality is very high
Tepantor Group has effective sales team
Tepantor Group always keeps records in appropriate methods
They use advanced information system
Tepantor Group maintains Good relationship between top management amp
employees
They have strong security system
Tepantor Group has a well-decorated office
W (weaknesses)
Could not maintain the rules amp regulation according to appropriate law
Installment facilities are not in customers favor
Decision can take only the top management
Improper government policy
Low area market coverage
Page 39 of 45
Threats
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
O (opportunities)
New real estate business is opening day by day
Improve the service quality then the others
Improve high customer satisfaction
Take the opportunity to get a huge amount of money
T (threats)
Increased the number of Real Estate Company
Government interrupts in the way of development
Growing up of overall cost
Complexity of RAJUK rules amp regulation
Project areas are hassle by the local village political
Page 40 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
FINDINGS RECOMMENDATION AND CONCLUSION
Page 41 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Findings and Analysis
During my internship I attend many customers over the place amp phone amp try to give
them support In the meantime the customer talk about their problem regarding their
payment confidentiality amp many more These are as follows
The business man face problem in paying the installment in due time because of
their time constraint in their business hours They find it difficult to attend the
office amp pay the installment
The Government officers want their payment information to be kept
confidential If this information is disclosed they face many legal problems
In the final deed the problem arises when the client wants to register the land to
one of his kith amp kin
Most of the customer wants to know the sure date on which the land will be
handed over to them They feel unsecured about the possession until they get it
Page 42 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Recommendation
As per earnest observation some suggestion for the improvement of the situation are
given below
To attract more customers Tepantor Group has to create a new marketing
strategy which will be able to increase their business as it could improve
revenue
The officers of Tepantor Group Corporate Branch think that long term training
is required for company officers for the betterment of the service
Computer training is must today to improve the individual as well as company
performance
Maximum customers are expecting the responsible price so carefully the price
should be established in per plot All modern facilities are equal distribution in
all class of people
To provide financial assistance like Desa Tista Wasa TampT to be strengthened
amp for getting connection of utilities promptly the procedural bottleneck should
be removed
Improve office atmosphere to give customers friendly feeling
Provide intimate attention to customer needs
Customer convenience will receive priority
Customer database should be more organized
Have to more aware about customerrsquos right
Page 43 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
Conclusion
In our country there is a not adequate land for peoplersquos livings Peoples are very
interested to get a piece of land that meets their housing problem Tepantor Group is
one of the renowned housing companies in Bangladesh The company provides
complete housing solution to the people Tepantor Group also contributes in our
national economy Main goal of Tepantor Group is to provide better services to the
customers Tepantor Group has been faced internal problem which is faced by almost
every real estate company At first it is very difficult to find out a vast area of blank
space in Dhaka city Beside this Government amp non-government organizations always
creates political forces Local terrors often harassed company for donation It is very
tough to occupy after buying the land It is found in most cases that there is more
partner or same land amp have to face complexion of laws with them At last Tepantor
Group doing its business successfully in our country It provides its services as per its
commitment amp improves the business continuously
Page 44 of 45
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-
Internship Report on Marketing Strategy of Tepantor Housingrdquo
References
Books
LFranchWendell and HBellCecil 2001rdquoOrganization Developmentrdquo 6th Edition
Transactions in foreign exchange Principles and Practices (MA Yousuf amp MR
Sinha)
Annual Report
Annual report 2009 Jamuna Bank Limited
Annual report 2010 Jamuna Bank Limited
Annual report 2011 Jamuna Bank Limited
Hand note
Mr Md Belal Hossain (manage) and MrBiplom Kumar Chakraborty (FAVP) (General
Banking division Ashulia Branch)
Website
JBL Branches Available from httpwwwjamunabankbdcominfo branch list
Jamuna Bank Limited 2012rdquo History of JBLrdquo available from
httpwwwjamunabankbdcom
httpwwwSwiftco
Page 45 of 45
- 12 Methodology
- 13 Objective of the Study
-