marketing campaign - the queensway carleton hospital
TRANSCRIPT
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The Queensway Carleton Hospital Marketing Campaign
Kailey Coulter 040767675
Jennifer Prevost 040768415
Bashar Sulaiman 040746354
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Creative Pitch - Outline
CAMPAIGN – Goals, Strategies, Results
BUDGET & STRATEGIES
POSITIONING AMONGST COMPETITORS
TARGET AUDIENCE - Defined Segmentation
EMOTIONS & VISUALS
CAMPAIGN - In Depth Analysis
MEDIA PLAN
RESULTS
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Goals
QUANTITATIVE
OBJECTIVES:
• To increase the patient satisfaction by 15% on an annual basis (as
calculated through online surveys)
• Through increased awareness, the QCH Foundation will receive an
increase in donations by 10% annually
• Increase the hospitals overall rating as compared to the national
average, in the following specific categories:
Mortality rate after surgery 7.79 (National average 8.62)
Readmission after surgery 6.00 (National average 6.51)
Readmission after medical treatment 13.24 (National average
13.31)
• Google reviews provided by patients have rated the hospital 3 stars
(out of a possible 5-star rating), with reviews ranging from very positive
to extremely negative.
QUALITATIVE
OBJECTIVES:
• To build associations of positivity, optimism, quality care, etc.
• Counteract negative publicity (ex: malpractice lawsuits)
• Define the QCH brand as the market leader within the city of Ottawa
offering leading edge care of senior citizens
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Results & Forecasts
The hospital has received
consistent annual government
funding over the past two years.
QCH Foundation received $1.15M
in private donations during
2014/2015.
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Budget for Campaign
ANNUAL REVENUES (2015)
Government Funding $ 192,968
Charitable Donations $ 1,150,000
Total: $ 1,342,968
11% of Total Revenues $147,726.48 (annual marketing budget)
Campaign Budget $ 59,090.40 (40% of annual marketing budget)
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Strategies – Online & Offline
OFFLINE CAMPAIGN
STRATEGY
Print material (brochures, banners, etc.) within the
hospital
Media coverage by external sources
Email promotions sent through hospital database of
subscribers
ONLINE CAMPAIGN
STRATEGY
Website promotions
Facebook video sharable content
Twitter promotional content launching the discussion
of senior citizen healthcare
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Strategies – In-house Opportunities
• Screens
• Banners
• Brochures
• Volunteers
• Signage
• Staff Uniforms
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Strategies – Internal Publications
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Positioning - What do we want
to be known for?
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Competition
SPEC
IALI
ZED
CA
RE
FOR
TH
E EL
DER
LY
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PESTLED Highlights
Demographics
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PESTLED Highlights
Demographics
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Segments – Target Audience
“Queensway Carleton Hospital is moving ahead to improve care for
acutely ill older adults:
• Fastest growing and aging populations in Canada, with 14% of its
community over the age of 65, and this is expected to grow by 3.5%
per year, doubling over the next 20 years
• Queensway Carleton Hospital’s Vision to provide exemplary care
continues as it pursues innovative programs and practices.
• The ACE (Acute Care of the Elderly) Unit:
o 34 bed facility
o State-of-the-art unit
o First of its kind in Eastern Ontario
POTENTIAL PATIENTS – Senior Citizens & Baby Boomers
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Emotions
Heartfelt
Grateful
Thoughtful
Prideful
Negativity
Skepticism
Fear & Worry
Boredom
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Visuals - Summarized
SUBJECTS: Senior citizens depicted as being happy, healthy & carefree Images focus towards the positive benefits of health care Solution (rather than problem) focused Educated
HOSPITAL: Clean, safe, accessible Innovative, high quality Friendly, personable Reliable, respectable Source of community pride Warm, home-like atmosphere vs. corporate
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Visuals - Summarized
AESTHETICS: Seasonal motif whenever possible Bright, rich colours Earth tones & organic hues Bold patterns Hierarchy of colours High contrasting tonal range
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UNEXPECTED & RISKY
#YOUNG@
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WHAT:
GOAL:
HOW:
RESULTS:
A year long marketing campaign and online contest.
Create awareness while educating the target demographic of the ACE (Acute Care of the Elderly) Unit at the Queensway Carleton Hospital.
By successfully leveraging paid, earned, owned and shared media through a focused and consistent marketing campaign.
Increased awareness, strong brand image, defined brand promise, etc.
#YOUNG@
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#YOUNG@
WHO IS IT FOR Senior Citizens & Baby Boomers
Ages 55+, ♂♀
WHO IT SPEAKS WITH Caregivers & Potential Patients
KEY INSIGHT • Consumers experience higher levels of engagement with
interactive content
• Humorous content is shareable & more-interesting
• Senior citizens, in general, link an active lifestyle with the
quality of their health
PROMISE For the population of the west end of Ottawa, the Queensway
Carleton Hospital is the only brand among all hospitals (located in
the city of Ottawa) that specializes in the care of Geriatrics
because of the newly opened ACE – Acute Care of the Elderly Unit.
SUPPORT The ACE Unit provides state of the art care focused on the specific
needs of senior citizens. Brand new facility with state of the art
technology, health care professionals with quality training.
EMOTIONAL PAY-OFF independence, community support, optimism,
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#YOUNG@
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#YOUNG@
QUEENSWAY CARLETON HOSPITAL HÔPITAL QUEENSWAY CARLETON
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#YOUNG@
QUEENSWAY CARLETON HOSPITAL HÔPITAL QUEENSWAY CARLETON
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#YOUNG@
QUEENSWAY CARLETON HOSPITAL HÔPITAL QUEENSWAY CARLETON
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QUEENSWAY CARLETON HOSPITAL HÔPITAL QUEENSWAY CARLETON
#YOUNG@
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Concept 3: #YOUNG@ DENOTATIVE
• Youthful Imagery & Language
• Wordmark has been modified to include ACE Unit
• Bright, signature QCH turquoise • Red Heart used to create emphasis
• Pictures of real people in the community
• Age of subject is clearly identified • Campaign will translate well to print
or video • Contest: consumers share pictures
via social media of their version of living an active lifestyle for a chance
to win funding on their next adventure
CONNOTATIVE • Senior citizens have pride for their
health & are active individuals • Senior citizens are powerful & strong • The turquoise tone: has been chosen
specifically to reflect emotions of optimism, joy, and emotional balance. The colour turquoise represents loyalty, patience, intuition, tranquility and is said to bring good luck to many who embrace it.
• Subjects are recognizable to community members (sense of pride)
• Focus on the positive process of aging
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Media Plan - Overview
3 10 17 24 1 8 15 22 29 5 12 19 26 3 10 17 24 31 7 14 21 28 4 11 18 25 2 9 16 23 30 6 13 20 27 4 11 18 25 2 9 16 23 30 6 13 20 27
Internal Screens
Website Promotional Content
Report to the Community
Email Blasts
Newspaper Articles
TV Appearences
Speaking Opportunities
Banners
OC Transpo Advertisements
Flyers
Brochures
Facebook Advertisements
Twitter Advertisements
Youtube Advertisements
YouTube
Video Editing
Cameraman
Social Media Manager
PERSONNEL
QUEENSWAY CARLETON HOSPITAL - MEDIA PLAN 2017-2018
OWNED MEDIA
EARNED MEDIA
PAID MEDIA
SHARED MEDIA
2017 2018April May June July August September October November December January February
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3 10 17 24 1 8 15 22 29 5 12 19 26 3 10 17 24 31 7 14 21 28 4 11 18 25 2 9 16 23 30 6 13 20 27 4 11 18 25 2 9 16 23 30 6 13 20 27
Internal Screens
Website Promotional Content
Report to the Community
Email Blasts
Newspaper Articles
TV Appearences
Speaking Opportunities
Banners
OC Transpo Advertisements
Flyers
Brochures
Facebook Advertisements
Twitter Advertisements
Youtube Advertisements
YouTube
Video Editing
Cameraman
Social Media Manager
PERSONNEL
QUEENSWAY CARLETON HOSPITAL - MEDIA PLAN 2017-2018
OWNED MEDIA
EARNED MEDIA
PAID MEDIA
SHARED MEDIA
2017 2018April May June July August September October November December January February
Part 1
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3 10 17 24 1 8 15 22 29 5 12 19 26 3 10 17 24 31 7 14 21 28 4 11 18 25 2 9 16 23 30 6 13 20 27 4 11 18 25 2 9 16 23 30 6 13 20 27
Internal Screens
Website Promotional Content
Report to the Community
Email Blasts
Newspaper Articles
TV Appearences
Speaking Opportunities
Banners
OC Transpo Advertisements
Flyers
Brochures
Facebook Advertisements
Twitter Advertisements
Youtube Advertisements
YouTube
Video Editing
Cameraman
Social Media Manager
PERSONNEL
QUEENSWAY CARLETON HOSPITAL - MEDIA PLAN 2017-2018
OWNED MEDIA
EARNED MEDIA
PAID MEDIA
SHARED MEDIA
2017 2018April May June July August September October November December January February
3 10 17 24 1 8 15 22 29 5 12 19 26 3 10 17 24 31 7 14 21 28 4 11 18 25 2 9 16 23 30 6 13 20 27 4 11 18 25 2 9 16 23 30 6 13 20 27
Internal Screens
Website Promotional Content
Report to the Community
Email Blasts
Newspaper Articles
TV Appearences
Speaking Opportunities
Banners
OC Transpo Advertisements
Flyers
Brochures
Facebook Advertisements
Twitter Advertisements
Youtube Advertisements
YouTube
Video Editing
Cameraman
Social Media Manager
PERSONNEL
QUEENSWAY CARLETON HOSPITAL - MEDIA PLAN 2017-2018
OWNED MEDIA
EARNED MEDIA
PAID MEDIA
SHARED MEDIA
2017 2018April May June July August September October November December January February
Part 2
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COSTS DETAILS OF PRODUCTION – Concept #3
$1,000 (total)
($100 x 10 slot)
YouTube Channel - free content
YouTube Advertisements – $100 - $150 range
$2,000 (per winner)
$20,000 (total)
($2,000 x 10 winners)
Contest – 10 winners
• Each winner receives funding to execute their next adventure
• Based on Adventurous packages across Canada
$625 (banners)
$490 (brochures)
$390 (flyers)
$7,000 (bus ads)
Print Media (Used Internally & Externally)
• 2500 Roll Fold Brochures
• 1000 1 Sided Flyers
• OC Transpo Bus Advertisements
• 3 Banner (Size 108” x 72”) – $3,000 - $7,000 range
$1,080 (cameraman)
($27.00 x 40 hrs)
$1,200 (editing)
($30.00 x 40 hrs)
Filming Costs (External Company)
• Film Interviews, Video Editing, GIFS, etc.
• Cameraman (40 hour contract) – $19-27 range
• Video Editing (40 hour contract) – $21-30 range
$ 16,320 (manager)
($17.00 x 20 hrs x 48wks)
Internal Resources (Social Media Manager)
• 48 week contract (part-time employment)
TOTAL: $48,105 *Campaign duration 48 week period (1 year)
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Success - Indicators
Increased Annual Donations
Encourage Advocacy
Strengthen Brand Image & Personality
Support Provincial Funding
Create Focus within a Competitive Landscape
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This concludes our presentation. Thank you for your time.