Mark WilsonPhoenix, AZ 85029Phone: (614) 632-0362E-mail: wilsonmark348@gmail.com

ObjectiveHighly self-motivated and organized sales professional looking for a career change. Seeking a position where my extensive and diverse sales experience and skills can positively impact company revenue. Proven track record of establishing and growing sales and maximizing business through establishing strong customer relationships.

Skills• Communication • New Customer Acquisition• Account Management• Prospecting• Enthusiastic Team Player and/or Leader• Innovative • Sales Promotions

• Creative Problem Solving• Quality Control• Dependable Independent Worker• Computer Literate• Detail Oriented• Interactive Marketing• Goal Driven

ExperienceLead Tech/Outside Sales (October, 2013 – March 2015)Clear Pro Window Cleaning (Scottsdale, AZ)• Direct and coordinate activities of businesses or departments concerned with the production,

pricing, sales or distribution of products• Assign work schedules and follow work requirements to ensure quality and timely delivery of

service• Inspect work areas and operating equipment to ensure compliance to established standards in

areas such as cleanliness and maintenance.• Train workers in proper operational procedures and functions and explain company policies• Meet with managers or other supervisors to stay informed of changes affecting operations• Apply customer/guest feedback to service improvement efforts. • Communicated with potential clients and maintain positive relationships with existing clients• Commercial and residential window cleaning services• Comply to all OSHA safety standards

Lead Supervisor (March 2013 – October 2013)Reflective Window Cleaning (Columbus, OH)

• Oversee activities directly related to making products or providing services.• Manage staff, prepare work schedules and assign specific duties• Determine staffing requirements, interview, hire and train new employees and/or oversee those

personnel processes• Perform high rise window cleaning• Comply to all OSHA safety standards

High Rise Window Cleaner (December 2012 – March 2013)Red Rock Window Cleaning (Las Vegas, NV)• Used repel style device to clean glass on high-rise buildings• Communicated with potential clients and existing clients• Used appropriate equipment, and mixed hazardous chemicals according to specifications• Commercial and residential window cleaning services• Communicated with homeowners to inform them of the condition of the glass• Upsell any additional services offered

Operations Manager (September 2011 – December 2012)ALS Window Cleaning (Columbus, OH)• Manage customer support. Plan and support sales and marketing activities• Implement and manage operational plans• Coordinate and monitor the work of various departments involved in production• Monitor performance and implement improvements.• Manage quality and quantity of employee productivity.• Manage maintenance of equipment and machinery.• Delegate tasks and accountabilities. Establish work schedules. Supervise staff.• Improve processes and policies in support of organizational goals.• Review financial statements and utilize financial data to improve profitability. Prepare and

control operational budgets. Control inventory. Plan effective strategies for the financial wellbeing of the company.

Order Picker (December 2010 – September 2011)Kroger Distribution Center (Delaware, OH)• Read orders to ascertain catalog numbers, sizes, colors and quantities of merchandise.• Place merchandise in conveyors leading to wrapping areas. • Obtain merchandise from bins or shelves

Warehouse Worker (February 2010 – December 2010)Worthington Cylinder (Worthington, OH)• Made propane tanks at a very fast pace• Pack and unpack items to be stocked on shelves in stockrooms, warehouses or storage yards• Verify inventory computations by comparing them to physical counts of stock and investigate

discrepancies or adjust errors

• Clean and maintain supplies, tools equipment and storage areas in order to ensure compliance with safety regulations

• Examine and inspect stock items for wear or defects, reporting any damage to supervisors

Sales Rep (June 2009 – February 2010)Best Buy (Columbus, OH)• Resolve customer complaints regarding sales and service• Direct and coordinate activities involving sales of manufactured products.• Determine price schedules and discount rates.• Monitor customer preferences to determine focus of sales efforts

Store Manager (April 2007 – June 2009)GNC (Columbus, OH)• Provide customer service by greeting and assisting customers. Responded to customer inquiries

and complaints• Direct and supervise employees engaged in sales, inventory taking, reconciling cash receipts or

performing services for customers• Monitor sales activities to ensure that customers receive satisfactory service and quality goods• Inventory of stock and reorder when inventory drops to specified level• Instruct staff on how to handle difficult and/or complicated sales• Assign employees to specific duties• Perform work activities of subordinates such as cleaning and organizing shelves and displays and

selling merchandise

EducationHigh School Diploma (2007)Millersport High School (Millersport, OH)