Mark Neff626 Raab StPickerington, Ohio 43147Phone: 614.296.0785Email: mneff773@gmail.com

Career Objective: IT Management, Business Lead or Management, Project Management, Requirements Lead or Management.

Education:

Bachelor of Science in Computer and Information Sciences With a specialization in Information SystemsThe Ohio State University - 2002

Masters of Information Strategy, Systems and Technology Degree

Muskingum University – January 2015 (In Progress). http://www.muskingum.edu/~misst/misstoverview.pdf

Professional Qualifications: Business consulting for major Tier 1 project involving Guidewire

PolicyCenter personal lines insurance applications. Extensive insurance product (state guidelines and underwriting

rules) knowledge for Auto, Homeowner and Personal Umbrella personal lines.

Business Knowledge of Agency front end systems, including client management, billing and reporting systems.

Business Consultant for Agency Auto & Property business requirements/analysis.

Business and Technical requirements documentation, in both waterfall and agile methodology.

Business Process Modeling Experience in Visio and IBM Blueworks.

Experienced with requirements gathering methodologies User Acceptance Testing and User Test cases, including Use

cases. ADC Experience with the development of in house applications

for Nationwide as product owner on 3 separate lines. Involved requirements, testing, functionality sign off and final approval.

4 Years experience as Product Owner and Requirements Analyst, including Planning, Requirements, ST & User Acceptance Testing, Training and Deployment support.

Strong decision making skills and proven ability to work in team environments.

Team leader for 8 Senior and System Analysts for Agency Applications Support

Seven years Helpdesk and Level 2/3 legacy software support in the Insurance industry (Nationwide)

Testing and implementation planning.

Certifications Muskingum Analysis Certification Program, Muskingum University

(August 2014) Requirements Management Using Rational Requirements

Composer: The Fundamentals, Completed 1/24/2013 Agile Story Writing Workshop, Completed 12/4/2012 IT Business Application Owner Workshop, completed 9/17/2012 Mindset for Change, completed 5/2/2012 OYS Continuous Improvement Champion Workshop ILT,

completed 5/9/2012 ESDm Managing Projects, completed 7/21/2011 Foundations of Business Analysis, completed 2/14/2008 ESDm Design/Develop/Implement, completed 1/15/2008

Technology Proficiencies:

Applications: MS-Office Suite, HP Service Center, Lotus Notes, Citrix, Quality Center, RTC, RRC, SPOT, Guidewire

Nationwide Insurance applications including PolicyCenter (Guidewire) AGSS, National Platform/Client Management, AOA, Agent Gateway, (AGCM) eAgency, Beginning of Day, AOA, AOA Auto and AOA Property and NAPS/FPS, Agency Access Authorization tool and DBAI, Billing Account Management.

Professional Experience:Consultant/Business Consulting for Nationwide P&C Sales Department. November 2014 till present.Nationwide Insurance - Columbus, Ohio

Business Consultant/Business Project Management for PolicyCenter.

Responsible for Agency related requirements

User Acceptance Testing for Auto, Property, Umbrella and Billing. Collaboration with multiple departments on requirements to

ensure all areas will function on new systems. Providing knowledge to our Learning Development team to

ensure that learning modules contain all the content necessary for the end users.

Responsible for reviewing and assisting with communications to end users to inform of system releases and updates.

Defect Management – Assisting our business partners with prioritizing and communication of all defects.

Consultant/Business Consulting for Nationwide P&C Sales Department. February 2014 till November 2014.Nationwide Insurance - Columbus, Ohio

Business Consultant for the Agent Gateway Sales & Servicing (AGSS) Auto Application (Quoting, New Business and Servicing). AGSS is the new Agent facing Sales & Servicing tool for Auto, Property and Personal Umbrella.

Defect Management: Prioritize and communicate all open production defects to ensure that they are fixed in a timely matter and communicated as necessary.

Business Analysis/Requirements on defects to provide developers and testers accurate information to correctly fix defects.

Business support to all external projects that will impact the AGSS platform.

Business Consulting/Analysis Specialist for Nationwide P&C Sales Department. – September 2010 till January 2014.Nationwide Insurance - Columbus, Ohio

Product Owner for the Agent Gateway Sales & Servicing (AGSS) Auto Application (Quoting, New Business and Servicing). AGSS is the new Agent facing Sales & Servicing tool.

Have been involved in all phases of AGSS, including Planning, Requirements, ST & User Acceptance Testing, Training and Deployment support.

Assisted User Experience group with designing of screens for AGSS Auto

Create requirements documents for development of a new application to replace Nationwide Legacy AOA System.

Documents included user interface changes, functionality changes and new functionality based on state by state needs.

Provided sign off on all functionality for Quoting, New Business and Servicing.

Work with underwriting and product managers for the regions to ensure the application meets all the state guidelines.

Analyze and document state and company differences to accommodate specific state underwriting rules and guidelines.

Support development and testing of AGSS application to ensure that it provides all existing functionality of existing legacy AOA application.

UAT Testing for additional functions as needed Ensure that new application communicates and works with

existing external applications (NAPS, BAM, AGCM, URO among others).

Travel to onsite locations (Nationwide Exclusive Agency Offices) to support the roll out of AGSS and provide on-site support.

Provide training and support to our Agency Field Trainers for AGSS Auto.

Prioritize defects to ensure fixes are provided in a timely matter.

Senior Analyst, System Analyst – October 2005 to September 2010

Nationwide Insurance - Columbus, Ohio Lead a team of 8 analysts, providing supervision and training for

the team to support Multiple in-house applications Provide level 2 and 3 software support for approximately 15

Nationwide applications, including National Platform (ANP), AOA, eAgency, Agent Gateway and Life Manager

Develop documentation and knowledge bases for frontline helpdesk for AOA Auto and AOA Fire

Conduct training and develop documentation for a team of 15 people on AOA Auto and AOA Fire

Test and validate software for developers of AOA and National Platform

Analyst, Service Desk – June 2003 to October 2005Nationwide Insurance – Dublin, Ohio Provide technical support for thousands of insurance agents

across the United States Support Windows 2000 Server running Citrix Remote desktop

connections Provide software support of National Platform, AOA Auto and AOA

Fire applications Provide support and troubleshooting for Lotus Notes, Windows,

and Jet Direct printer setups