Mark Joseph LeClereE-Mail mjleclere@comcast.net Mobile: (970) 231-8371

Summary of Qualifications Strong history of Software and Hardware Asset Management, ISO, Golden Desk and Best Practices

Implementation I.T. Project and Service Delivery Account Management: Over 4 years experience in opportunity

analysis, Big Data project sizing, and successful implementation. Strong track record of delivering contracted metrics and analytics, while building collaborative

relationships by leveraging soft skills in customer facing roles. Broadly proficient across I.T. and Service Deliver disciplines with deep expertise in Metrics and

Reporting, Software /Hardware Asset Management and Compliance, Database Analysis and Service Center Help Desk.

10 + years of Service and Delivery roles for IBM contracts.

Education University of Colorado at Boulder, Colorado Bachelors of Arts and Sciences

Recently Taken Technical Courses5/2014 Project Management Professional Certification Preparation 5/2014 ITIL Foundations 2011 Edition v6.07/2014 Creating and Populating Databases in Microsoft Access 20138/2014 Crystal Reports 2011: Level 1 and 212/2014Microsoft Certified Technology Associate for Data Base Administration

Experience and Accomplishments12/2013 – Present “The Ridge at Prairie View” HOABoard Member – Home Owners Association and Architectural Review Committee Assignments: Review and approvals of architectural changes to existing homes and new construction, Oversight of covenants and compliance. Interface with community management vendor to approve budgets and spending. 4/2002 – Present Marc Elegante Inc. Owner/General Manager of catering businessOngoing development of small scale bakery dedicated to creation and delivery of high end cheesecakes and dessert sauces. Duties include the ongoing development of new products, process improvement and growth of business, while maintaining inventory, accurate records, and ensuring safe food service practices. 8/2009 – 4/2013 Contracted to IBM through Artech Information Systems Account Focal - Metrics and Reporting I.T. Project/Service Delivery Management for analytic reporting solutions.Assignments: Project managed reporting solution deployments for 20+ incoming commercial outsource accounts as well as improvement projects for over 30 existing accounts. Responsible for ensuring that architects and programmers met critical deadlines for development and deliverables related to client metric and reporting needs.11/2005 - 9/26/2008 Contracted to IBM through Pomeroy I.T. Solutions Software Asset FocalAssignments: Managed enterprise licensing and compliance of software and hardware assets for multiple corporate accounts. Co-developed best practices initiative and implemented to customer accounts. Rehabilitated 2 newly acquired, nationally known client accounts to have accurate, ISO 2000 audit compliant databases.7/2000- 11/2005 Contracted to IBM through AETEA Information TechnologiesDatabase/Help Desk AnalystAssignment: Provided technical support for applications, desktop, and Microsoft networking environments to the Lucent and Avaya corporations. Advanced to the top 5 percent of performing desk technicians and was promoted from first level to second level support after one year. Initiated and implemented a technical training program for agents, resulting in over 100,000 dollars in extra revenue to IBM, because of reduced call times, faster resolution of customer issues, and increased customer satisfaction which exceeded Service Level Agreements.