Maria Joao Morgado

Address 7 Plashet Road, Plaistow, London, E13 0PZPhone 07715 932 513Email mariamorgado.uk@hotmail.comNationality Portuguese

I have been working in a customer service environment as a team leader for the cleaning company. I believe I have adopted the appropriate skills to successfully deal with any queries and problems or complaints. I have a vast experience from Portugal where I worked as a shift leader for the cashiers in the local store. I am a self-motivated individual who works well as part of a team. I can adapt to any situation with ease. I am a quick learner who have always worked hard towards my own goals and targets or standards introduced by my superiors. I am also very keen to learn any new skills and I will always find a way to carry out any given task.

EDUCATION AND QUALIFICATIONS

Start – Finish General Accounting course - CEAC, Portugal

Start – Finish 10º ano- Escola Vasco da Gama, Portugal

Start – FinishCustomer Service – online course – Saylor Academy & Udemy

WORK EXPERIENCE

Housekeeper

This involved the basic cleanings, deep cleanings, doing laundry, and doing shopping, ironing, and cooking. Occasionally my job was to look after the kids. I learnt how to work in a foreign environment, how to organise my work time and deal with the customers and complains.

January 2014 – Present

Orion Support Services Ltd – London Facility Management Company (http://www.orionservices.co.uk/)Shift leader

During my time at Orion Support Services Limited I have taken on responsibilities which were most of the time outside of my job spec. I have been in charge of the little team of cleaners. I have always had to make sure that the cleaners have been doing their duties up to a high standard. This position allowed me to become in charge of ordering supplies with our suppliers. By doing so, I also had to make sure that I am always within a budget set up by my superior. I learnt how to work under the pressure. I believe I am resourceful enough to deal with the customers’ complaints and keep them happy.

September 2013 – February 2013

Radisson Blue Edwardian New Grafton, London - Tottenham Court Road Room Attendant

During my time at Radisson Blue Edwardian New Grafton I have taken on responsibilities to changing bed linen and towels,making beds, vacuuming floors, dusting and polishing furniture, cleaning bathrooms, replacing stocks of guest supplies such as shampoo and soap, re-stocking drinks in the mini-bar.I learnt how to work under the pressure. I believe I am resourceful enough to deal with the customers’ complaints and keep them happy.

December 2012 – May 2013

Abrantes & Menezes, Lda, Sintra, Portugal (Bags and Travel Articles Stores)Head Cashier

I was regularly responsible for supervising when my team was cashing up tills. I was writing a report, which reflects sales, for example, the amount of refunds, promotions and other voucher discounts. I was also in charge or regular stock checks which were carried out every Sunday. During those shifts, I had to draft a brief report to my superior and input all the date on our company system. About my position as cashier, I have also had the experience of training new members of our team. Being customer service orientated company we had to make sure that customers’ needs were always met.

October 2009 – November 2012Columbia Sportswear Company - Sintra, Portugal

Store Manager/ Administrator / Sales Representative

Inventory management Customer service Store Manager Accountancy, book work for store products, staff salaries and bills Calculating and managing staff salaries Writing and replying to letters Personnel management Price marking products Producing stores sales reports

March 2003 – September 2009EAA, Lda. – Empresa das Águas do Arieiro, Lisboa - Portugal ( Producer of waters, sodas and juices )

Sales Representative

Responsible for managing a portfolio of 350 clients Working to sales targets Responsible for the visibility and accessibility of brands Opening new accounts and recovery of dormant ones Responsible for the implementation of marketing plans to clients Receipt of customer credit

August 1995 – December 2002 Schweppes Portugal, SA. Lisbon, Portugal

Client Manager

Working with Horeca Indirect (distributors and resellers) and Horeca Live Responsible for managing a sector of 490 clients (fortnightly) Responsible for receiving, placing orders and deliveries Responsible for invoicing and credit control Responsible for account management - current marking and payments Ensuring payments were made on time Archiving files Telemarketing for Horeca Direct (Direct Sales) Working as a Sales Representative for 2 years Responsible for the visibility and accessibility of brands

KEY SKILLS

Portuguese –Fluent

English - Competent

B, B1 Driving License

Word, Execel

REFERENCES

Available on request.

Part-Time