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2015 Yale Technology SurveyMarch 2015

AcknowledgementsThe Yale IT Survey was sponsored by Len Peters, University CIO and Associate Vice President.

The Yale Technology Survey Team included the following individuals:Susan West, Project LeadJim McKay, Project Lead

Darice Corey-GilbertPete DonohueSusan Monsen

Karen PolhemusScott RumageKathi Traugh

Alan UsasSue Wells

Connie WilsonJohn Zito

The MOR Associates team included the following individuals:Chris Paquette, Senior Survey Consultant

Rob SmyserAlicia Jurus

MOR Associates, an external consulting firm, assisted in this effort, offering advice on questionaire design, analyzing the data and preparing this report. MOR Associates specializes in continuous improvement, strategic thinking and leadership develop-ment. MOR Associates has conducted a number of large-scale satisfaction surveys for IT organizations in higher education, including MIT, Stanford, USC, and others.

MOR Associates, Inc.462 Main Street, Suite 300

Watertown, MA 02472tel: 617.924.4501 fax: 617.924.8070

morassociates.com

Brian McDonald, [email protected]

ContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . a1

Survey Methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . a2

Overview of the Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ES1

Detailed Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Reading the Charts and Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Technology at Yale Overall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Help and Support Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

ITS Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Campus Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Collaboration Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Printing at Yale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Backing Up, Storage and Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Software Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Computer Labs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Teaching and Learning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

University Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Media Technology Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Research Technologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Computer Security and Emergency Preparedness . . . . . . . . . . . . . . . . . . . . . . 155

Yale Calendar of Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Appendix A: The Survey Instrument . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .App-A1

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MOR Associates, Inc.

Introduction

This report provides a summary of the purposes, the methodology and the results of the 2015 Yale Technology Survey. The survey is one means through which Yale can give a voice to their customers. It is a systematic way to identify what is working and what needs to be improved from the customers’ vantage point. This survey was undertaken for the following purposes all of which helped guide the construct and design of the survey:

To document where customers are satisfied along with where they are dissatisfied and to identify what gaps cause any disappointment in the customer experience.

To find out what improvements are important to customers.

To use this data to prioritize the continuous improvement initiatives that will make it easier for Yale’s IT customers to do their work.

The ultimate goal is to provide an excellent customer IT experience that supports the research and business needs of the community. In the near term, the goal is to improve the customers’ ability to use IT to get their work done. The survey findings on the following pages provide a sound basis for determining how Yale can focus its efforts to enhance the quality of the customer experience at Yale.

Chris Paquette Senior Survey Consultant, MOR Associates

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Survey MethodologySurvey PopulationThe survey solicited feedback from three customer communities: faculty, graduate students, undergraduates, and staff.

Selection Criteria - All RespondentsThe following groups were excluded:

Selection Criteria - Faculty

Selection Criteria - Graduate Students

Selection Criteria - Undergraduates

Selection Criteria - Staff

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Yale’s 2015 Sample Size and Response RatesThe target sample size for “ALL” was derived assuming a Confidence Interval of .20 and a Confidence Level of 95%.

The survey included questions, not reported here, that pertained only to one or more of the four professional schools that joined in the survey effort. In some cases, professional schools requested that individual questions posed to the larger community not be asked of their constituencies.

To ensure that the professional schools got reliable data, surveys issued to their populations were censuses, i.e., all members of their communities were invited to participate. For the larger, main survey, a random sample that reached only a fraction of the larger Yale community was used. To ensure that professional school responses were not overrep-resented in the data, aggregated results for faculty, graduate students, and staff throughout this report were weighted to account for the professional schools’ shares of the Yale population.

Group Initial

Sample Size

Target No.

Responses

Actual No.

Responses

Projected

Response

Rate

Actual

Response

Rate

Aggregated Faculty - 400 387* - -

Aggregated Graduate Students - 200 316* - -

Aggregated Undergraduates - 200 339* - -

Aggregated Staff - 400 546* - -

Unaffiliated Faculty 2031 363 351 20% 17%Unaffiliated Graduate Students 434 143 226 33% 52%Unaffiliated Undergraduates 800 200 339 25% 42%Unaffiliated Staff 937 375 512 40% 55%YLS Faculty 257 NA 62 NA 24%YLS Graduate Students 699 NA 241 NA 34%YLS Staff 183 NA 141 NA 77%SOM Faculty 108 NA 38 NA 35%SOM Graduate Students 731 NA 266 NA 36%SOM Staff 203 NA 130 NA 64%F&ES Faculty 124 NA 54 NA 44%F&ES Graduate Students 288 NA 174 NA 60%F&ES Staff 109 NA 99 NA 91%YSPH Faculty 238 NA 118 NA 50%YSPH Graduate Students 255 NA 177 NA 69%YSPH Staff 154 NA 145 NA 94%

* Weighted response counts.

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Overview of the Results

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Overview of the ResultsSome Perspective on the RatingsThe Satisfaction Scale

The vast majority of the survey consisted of satisfaction questions that employed the following five-point scale. In addition to these selections, respondents had the option of selecting “N/A - Don’t Know” or skipping the question.

Very

Dissatisfied

1

Dissatisfied

2

Neutral

3

Satisfied

4

Very

Satisfied

5

NOTE: The left to right order of the satisfaction scale in the online survey was most satisfied to least satisfied. As coded by Qualtrics, “Very Satisfied” had a value of 1 and “Very Dissatisfied” had a value of 5. Prior to analyzing the data, these values were reversed to a natural order.

The Range of Ratings for Individual Question and Average Ratings for All Questions

The table below illustrates the range of ratings. This is useful for understanding the practical range of the scale that was used and what constitutes an excellent rating and what constitutes a poor rating. It should be noted that some questions are more likely to receive either higher or lower ratings. For example, excellent ratings for courteousness and friendliness, while no doubt earned, are easier to attain than excellent ratings for documentation on how to use software features.

Cohort Mean % Diss % Sat

Highest Individual Question Means by Cohort“ALL” figures reflect questions with >100 responsesAll other cohorts > 30 responses

ALL 4.52 1% 93%Faculty 4.54 1% 94%Graduate Students 4.42 2% 89%Undergraduates 4.38 0% 92%Staff 4.52 1% 94%

Average Means of All Questions by Cohort ALL 3.90 7% 73%Faculty 3.86 8% 71%Graduate Students 3.84 9% 72%Undergraduates 3.85 8% 70%Staff 3.93 6% 76%

Lowest Individual Question Means by Cohort ALL 3.41 19% 51%Faculty 3.35 10% 42%Graduate Students 3.35 24% 56%Undergraduates 2.80 45% 31%Staff 3.20 26% 49%

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Major Findings and ThemesHelp Services Received the Highest Ratings in the Survey

IT Services received high ratings for all of its help services. Twenty-five of the 182 satisfaction questions in the survey asked about the quality of help services and eighteen were ranked in the top 30. The four highest rated items in the survey were for courteousness and friendliness of the staff in each of the four IT Services help units that were asked about.

Question Mean

%

Diss

%

Sat Count

Q29_3. Distributed Support Provider (DSP) staff are courteous and friendly 4.52 1% 93% 229Q28_3. Yale ITS Walk-in Support Center staff are courteous and friendly 4.41 2% 91% 208Q27_3. Yale ITS Help Desk staff are courteous and friendly 4.38 1% 93% 833Q30_3. Student Technology Collaborative (STC) staff are courteous and friendly 4.37 2% 91% 135

As is typically the case, ratings for help services, and ITS Help Desk especially, were weakly or moderately correlated with ratings for IT Services overall. Ratings for “Yale Information Technology Services (ITS) overall” and “Technology at Yale overall” were average relative to all satisfaction questions.

Question Mean

%

Diss

%

Sat Count

Q15. Yale Information Technology Services (ITS) overall 3.87 5% 74% 1389Q6. Technology at Yale overall 3.82 7% 73% 1573

EliApps Was a Top-Rated Service for Email and Calendaring, Though EliApps Hangouts for Video-Conferencing Didn’t Fare As Well As Other Video-Conferencing Tools

Twelve questions in the survey asked about EliApps and eight of them were ranked in the top 30. EliApps primarily serves students, and YaleConnect primarily serves faculty and staff. EliApps compared favorably to YaleConnect in almost every respect.

Question Mean

%

Diss

%

Sat Count

Q49_1. EliApps email features 4.19 2% 86% 420Q49_2. EliApps email ease of use 4.24 2% 88% 430Q49_3. EliApps speed of email message delivery 4.24 2% 88% 429Q49_5. EliApps space available for storing email messages 4.29 1% 89% 420Q51_1. EliApps calendar features 4.17 2% 83% 244Q51_2. EliApps ease of creating and editing calendar events 4.17 3% 83% 241Q51_3. EliApps ease of sharing calendar events with other people 4.11 3% 80% 225Q51_4. EliApps ease of sharing calendars with other people 4.13 2% 79% 224

One area that EliApps lowest in was for video-conferencing. Though the number of responses is relatively small, Yale MeetingPlace garnered much higher ratings.

Question Mean

%

Diss

%

Sat Count

Q54_1. Adobe Connect for video-conferencing 3.71 16% 67% 51Q54_2. EliApps Hangouts for video-conferencing 3.64 11% 62% 48Q54_3. Yale MeetingPlace for audio-conferencing 4.08 3% 84% 73

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Wireless Network Availability and Reliability Is the Top Improvement Opportunity Identified by the Survey

In terms of the largest number of respondents who registered dissatisfaction, wireless network availability and reli-ability was unquestionably the biggest source of dissatisfaction for the entire community. It was also the biggest issue for all individual cohorts, with the exception of staff, who are more likely to rely on wired network connectivity. Undergraduates were especially dissatisfied, with 45% registering dissatisfaction. In MOR’s experience, wireless connec-tivity is often the top dissatisfier, but not always, and we know of some institutions that have scored well in this area.

Question Mean

%

Diss

%

Sat Count

Q37_1. Wired network speed 4.02 7% 79% 915Q37_2. Wireless network speed 3.74 13% 69% 1314Q37_3. Wireless network availability and reliability 3.44 22% 56% 1316Q40. Yale VPN (Virtual Private Network) 4.05 6% 82% 933Q118_5. Types of assistance available for troubleshooting A/V services for meetings or events 3.95 6% 73% 111

Ease of “Finding What You Need” and Other Items Related to the Ease of Accessing Information About Computing Received Among the Greatest Dissatisfaction Ratings

Questions about communications channels usually reveal a tension between efforts IT organizations make to com-municate and clients’ willingness to access the information available. That said, because of its reach, “Yale ITS website organization and ease of finding what you need” was a top source of dissatisfaction for the entire community.

Question Mean

%

Diss

%

Sat Count

Q16_2. Yale ITS communicates clearly and concisely about its services 3.78 9% 67% 1311Q101_1. Organization and ease of finding what you need on the University Library website 3.76 8% 67% 965

Q21_1. Clarity of links to help services on the ITS website 3.71 10% 66% 823Q36_1. Yale ITS website organization and ease of finding what you need 3.65 12% 63% 1215

Classes*v2 Was Among the Largest Sources of Dissatisfaction for Faculty and Students

At least one aspect of Classes*v2 received among the seven lowest ratings in the survey from faculty, graduate students and staff. Because so many people use this service, it garnered a large number of dissatisfaction ratings.

Question Mean

%

Diss

%

Sat Count

Q89_1. Classes*v2 features 3.76 10% 71% 642Q89_2. Classes*v2 ease of use 3.48 21% 57% 644Q89_3. How efficiently you can complete needed tasks using Classes*v2 3.46 21% 56% 635Q89_4. Quality of support for using or troubleshooting Classes*v2 3.41 19% 51% 436

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Wired Telephone Quality Was an Issue for Faculty and Staff

Wired telephone quality was a top source of dissatisfaction for faculty and the top source of dissatisfaction for staff. The survey asked respondents to identify their primary desk phone before rating telephone equipment quality, and the table below reveals that about half of the phone models are responsible for this result. The two worst ratings are for phones that, combined, represented 28% of all phones rated.

Question Mean

%

Diss

%

Sat Count

Q43_1. Wired telephone equipment quality (all phones) 3.57 16% 62% 534

Q43_1. Cisco 7962G wired telephone equipment quality 4.26 3% 90% 87Q43_1. Cisco 7942G wired telephone equipment quality 3.98 7% 80% 90Q43_1. Cisco 6921 wired telephone equipment quality 3.87 7% 74% 121Q43_1. Nortel 3903 & 3904 wired telephone equipment quality 3.63 15% 65% 279Q43_1. Cortelco 2730 wired telephone equipment quality 3.63 17% 64% 118Q43_1. Cortelco 2203 wired telephone equipment quality 3.15 33% 43% 100Q43_1. Cortelco 2210/2211 wired telephone equipment quality 3.13 30% 42% 160

A separate question in the survey asked respondents if they would be supportive of efforts to eliminate all desk phones. Fifty-five percent of respondents indicated they would be supportive; 14% would be very supportive.

Printing at Yale Was Among the Largest Sources of Dissatisfaction for Students

Printing at Yale received among the seven lowest ratings in the survey from graduate students and undergraduates. In a follow up question, 60% indicated that ease of sending print orders was a reason for their dissatisfaction. Another section of the survey asked about the importance of various features of computer labs, and printing was rated the most important feature of computer labs by both graduate students and undergraduates.

Question Mean

%

Diss

%

Sat Count

Q62. Printing at Yale (ALL) 3.64 15% 66% 935Q62. Printing at Yale (Faculty) 3.77 10% 68% 182Q62. Printing at Yale (Graduate Students) 3.42 23% 57% 146Q62. Printing at Yale (Undergraduates) 3.39 23% 55% 253Q62. Printing at Yale (Staff) 3.85 8% 76% 355

NQ46. Yale could save a great deal of money by eliminating all desk phones and asking everybody to make calls using computers. How supportive would you be of this change?

45 55

654

Supportiveness for Eliminating All Desk Phones and Asking Everybody to Make Calls Using Computers, In Order to Save Yale Money

Supportiveness Scale

Not At All

SupportiveSupportive

Very

Supportive

Very

Important

ES6 |


Box at Yale and Secure File Transfer Service Were the Highest Rated and Most Used Backup Services, While Yale Backup Service (Tivoli, CrashPlan, Mozy) Was the Lowest Rated and Least Used

Question Mean

%

Diss

%

Sat Count

Q66_1. Box at Yale (yale.box.com) 3.95 10% 76% 465Q66_2. Secure File Transfer Service (files.yale.edu) 4.00 6% 80% 322Q66_3. Yale backup service (Tivoli, CrashPlan, Mozy) 3.65 8% 65% 132

People Recognized the Importance of Securing Their Data and Are Willing to Do More, But Asking Them to Rely On the Cybersecurity Team for Software Installations May Be Difficult

The survey asked a number of questions designed to raise respondents’ awareness of cybersecurity and to explore their will-ingness to take additional steps to protect their data. At face value, there appeared to be an appetite for additional security.

Another, related question asked respondents about their willingness to engage in specific behaviors. They revealed considerable openness to measures that required little or no effort, less openness to measures that required effort, and considerable resistance to relinquishing the ability to install new programs.

Mean N

Q137_3. I am confident that all reasonable precautions are being taken to effectively protect the data I work with.

15 85

4.57 863

Q137_2. If given the option between additional security protections and additional flexibility, I would choose additional flexibility.

47 53

3.57 873

Q137_1. If information on my desktop or laptop were improperly made available to others, the impact to my work and Yale would be minimal.

59 41

3.05 913

Agreement with Statements About Cyber Security

Agreement Scale

Strongly

Disagree

1

Disagree

2

Somewhat

Disagree

3

Somewhat

Agree

4

Agree

5

Strongly

Agree

6

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NQ138_5. Store data in Yale-approved cloud storage, rather than Dropbox, Google Drive, or other insecure cloud storage sites

16 84

834

Q138_4. Use a password-protected, Yale-supplied USB flash drive rather than unsecure flash drives

17 83

855

Q138_1. Change important passwords every 3 months

21 79

970

Q138_6. Allow Yale's cybersecurity team to configure your computer to be secure

22 78

910

Q138_3. Use a password manager

26 74

752

Q138_2. Regularly entering complicated passwords to access your computer and sensitive applications

31 69

958

Q138_7. Allow Yale's cybersecurity team to perform all software updates

32 68

918

Q138_8. Relinquish the ability to install new programs on your own

59 41

904

Willingness to Engage in Specified Behaviors to Increase the Security of Their Computers and Yale's Digital Assets

Willingness Scale

Not Willing

Willing, But

with Some

Reluctance

Quite

Willing

Already

Doing It

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Two Text Questions Invited Respondents to Provide Open-Ended Comments About Additional Services Yale Should Be Offering and Anything Else They Wanted to Comment On

Including all comments from professional school respondents, 596 individuals chose to repond to one or both ques-tions. The chart below illustrates themes from the comments. The most frequently mentioned item was a request for new software.

0% 20% 40% 60% 80% 100%

Other

Encryption

Linux support

Telephones

Mobile Apps / Support

Research Computing

Videoconferencing

Web Development

Printing

Apple Support

Backup and Storage / File Sharing

Tech Support Availability

Less Central Control / More Flexibility

Administrative Systems

Network - Wireless /

Training / Outreach / Education

Teaching & Learning Technologies

Microsoft Software

Statistics Software

Adobe Software

Other Software

Software Licensing

Things are good

Q152. Are there additional technology services you feel Yale should be offering? and Q154. Any other comments

you would like to share about technology at Yale?, combined, including all professional school comments, n=596

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Seven Highest Satisfaction Means from the General Survey Ratings Sorted by Mean*

Question Mean % Diss % Sat Count

Q29_3. Distributed Support Provider (DSP) staff are courteous and friendly 4.52 1% 93% 229Q28_3. Yale ITS Walk-in Support Center staff are courteous and friendly 4.41 2% 91% 208Q27_3. Yale ITS Help Desk staff are courteous and friendly 4.38 1% 93% 833Q30_3. Student Technology Collaborative (STC) staff are courteous and friendly 4.37 2% 91% 135Q29_5. Distributed Support Provider (DSP) staff speak and/or write clearly and concisely 4.32 1% 86% 227

Q29_2. Distributed Support Provider (DSP) staff are knowledgeable 4.30 5% 86% 228Q49_5. EliApps space available for storing email messages 4.29 1% 89% 420

Seven Lowest Satisfaction Means from the General Survey Ratings Sorted by Mean*


Q50_6. Documentation of how to use Yale Connect calendar features 3.52 17% 57% 495Q150_13. Online Course Information/Online Course Selection (OCI/OCS) respon-siveness of developers to improvement requests 3.52 16% 53% 129

Q109_4. Technologies for classrooms equipment reliability 3.50 14% 54% 566Q89_2. Classes*v2 ease of use 3.48 21% 57% 644Q89_3. How efficiently you can complete needed tasks using Classes*v2 3.46 21% 56% 635Q37_3. Wireless network availability and reliability 3.44 22% 56% 1316Q89_4. Quality of support for using or troubleshooting Classes*v2 3.41 19% 51% 436

* Minimum number of responses of 100.

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Seven Highest Satisfaction Means by Cohort Sorted by Mean*Faculty


Q28_3. Yale ITS Walk-in Support Center staff are courteous and friendly 4.54 1% 94% 43Q29_3. Distributed Support Provider (DSP) staff are courteous and friendly 4.51 0% 92% 85Q106_4. Film Study Center 4.49 3% 94% 32Q27_3. Yale ITS Help Desk staff are courteous and friendly 4.42 2% 94% 274Q28_5. Yale ITS Walk-in Support Center staff speak and/or write clearly and con-cisely 4.42 1% 91% 41

Q28_2. Yale ITS Walk-in Support Center staff are knowledgeable 4.38 1% 89% 43Q28_4. Yale ITS Walk-in Support Center staff resolve problems in a timely manner 4.31 3% 85% 43

Graduate Students


Q28_3. Yale ITS Walk-in Support Center staff are courteous and friendly 4.42 2% 89% 55Q27_3. Yale ITS Help Desk staff are courteous and friendly 4.33 2% 93% 102Q49_5. EliApps space available for storing email messages 4.26 0% 90% 122Q28_2. Yale ITS Walk-in Support Center staff are knowledgeable 4.22 2% 85% 55Q28_5. Yale ITS Walk-in Support Center staff speak and/or write clearly and concisely 4.21 3% 88% 54Q49_3. EliApps speed of email message delivery 4.20 0% 88% 125Q66_2. Secure File Transfer Service (files.yale.edu) 4.16 2% 86% 40

Undergraduates


Q49_3. EliApps speed of email message delivery 4.38 0% 92% 231Q30_3. Student Technology Collaborative (STC) staff are courteous and friendly 4.37 2% 90% 126Q49_2. EliApps email ease of use 4.36 1% 94% 231Q49_5. EliApps space available for storing email messages 4.36 2% 90% 227Q28_3. Yale ITS Walk-in Support Center staff are courteous and friendly 4.30 2% 92% 60Q106_4. Film Study Center 4.30 4% 89% 47Q51_1. EliApps calendar features 4.29 1% 88% 133

Staff


Q29_3. Distributed Support Provider (DSP) staff are courteous and friendly 4.52 1% 94% 145Q28_3. Yale ITS Walk-in Support Center staff are courteous and friendly 4.44 2% 92% 51Q28_5. Yale ITS Walk-in Support Center staff speak and/or write clearly and con-cisely 4.42 0% 93% 49

Q27_3. Yale ITS Help Desk staff are courteous and friendly 4.41 0% 94% 388Q29_2. Distributed Support Provider (DSP) staff are knowledgeable 4.37 3% 89% 144Q29_5. Distributed Support Provider (DSP) staff speak and/or write clearly and concisely 4.34 2% 88% 144Q28_2. Yale ITS Walk-in Support Center staff are knowledgeable 4.30 4% 87% 51


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Seven Lowest Satisfaction Means by Cohort Sorted by Mean*Faculty


Q66_3. Yale backup service (Tivoli, Crashplan, Mozy) 3.44 13% 51% 47Q109_4. Technologies for classrooms equipment reliability 3.42 16% 52% 162Q43_1. Wired telephone equipment quality 3.42 20% 53% 186Q89_3. How efficiently you can complete needed tasks using Classes*v2 3.41 23% 54% 154Q149_17. Training Management System (TMS) quality of support for using and troubleshooting 3.40 12% 49% 45

Q50_6. Documentation of how to use Yale Connect calendar features 3.38 21% 52% 132Q150_3. Conflict of Interest (COI) app responsiveness of developers to improvement requests 3.35 10% 42% 33

Graduate Students


Q89_4. Quality of support for using or troubleshooting Classes*v2 3.45 16% 56% 119Q50_5. Yale Connect ease of syncing your calendar with all your devices 3.45 26% 60% 59Q37_3. Wireless network availability and reliability 3.44 22% 56% 250Q62. Printing at Yale 3.42 23% 57% 146Q50_6. Documentation of how to use Yale Connect calendar features 3.38 24% 57% 55Q89_3. How efficiently you can complete needed tasks using Classes*v2 3.38 23% 57% 183Q89_2. Classes*v2 ease of use 3.35 24% 56% 184

Undergraduates


Q109_4. Technologies for classrooms equipment reliability 3.48 14% 51% 239Q37_2. Wireless network speed 3.48 21% 58% 301Q150_12. Online Course Evaluation app responsiveness of developers to improvement requests 3.45 14% 48% 80Q62. Printing at Yale 3.39 23% 55% 253Q89_4. Quality of support for using or troubleshooting Classes*v2 3.36 22% 47% 195Q150_13. Online Course Information/Online Course Selection (OCI/OCS) respon-siveness of developers to improvement requests 3.34 20% 45% 93

Q37_3. Wireless network availability and reliability 2.80 45% 31% 300

Staff


Q43_1. Wired telephone equipment quality 3.66 14% 67% 348Q50_6. Documentation of how to use Yale Connect calendar features 3.59 14% 60% 303Q148_1. Basecamp overall day-to-day experience 3.55 14% 57% 47Q148_21. YaleShare (SharePoint) overall day-to-day experience 3.52 18% 63% 75Q149_10. IRES Proposal Tracking app quality of support for using and troubleshooting 3.49 17% 59% 38Q150_21. YaleShare (SharePoint) responsiveness of developers to improvement requests 3.39 11% 52% 37Q148_10. IRES Proposal Tracking app overall day-to-day experience 3.20 26% 49% 44


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Counts of Clients Expressing Dissatisfaction for Satisfaction Questions, Sorted by Total DissatisfiedOne method of interpreting the results of satisfaction questions and prioritizing possible improvements is to sort the results into a matrix with two axes, satisfaction and importance. The illustration below elaborates on the concept.

Typically, when these matrices are used, it presupposes that for any given satisfaction question, a parallel question was asked about the importance that respondents placed on the item being rated for satisfaction. This was not practical for this survey, given its length and breadth. However, in lieu of a question asking specifically about importance, we can infer some measure of importance by looking at the total number of respondents to each question. In this survey the number of responses for questions asked of all cohorts ranged from a low of one for “Q145_4. Arts People (formerly TicketTurtle)” to a high of 1573 for “Q6. Technology at Yale overall.” The following tables quantify the number of people who registered dissatisfaction with each of the services or service attributes that respondents were asked to rate. It is one way to get at the same type of information provided by the matrix to think about what service improve-ments might have the most impact.

Satisfaction

Impo

rtan

ce

HIGH IMPORTANCELOW SATISFACTION

HIGH IMPORTANCEHIGH SATISFACTION

LOW IMPORTANCELOW SATISFACTION

LOW IMPORTANCEHIGH SATISFACTION

LOW HIGH

HIGH

ES14 |


Counts of All Clients Expressing Dissatisfaction for All Satisfaction Questions, Sorted by Total Dissatisfied and Correlated with Ratings for “Yale Information Technology Services Overall”*Question Mean Count of All

Responses

% Diss Total

Dis

Q37_3. Wireless network availability and reliability 3.44 1316 22% 287Q37_2. Wireless network speed 3.74 1314 13% 171Q36_1. Yale ITS website organization and ease of finding what you need 3.65 1215 12% 149Q62. Printing at Yale 3.64 935 15% 138Q89_2. Classes*v2 ease of use 3.48 644 21% 133Q89_3. How efficiently you can complete needed tasks using Classes*v2 3.46 635 21% 133Q16_2. Yale ITS communicates clearly and concisely about its services 3.78 1311 9% 119Q6. Technology at Yale overall 3.82 1573 7% 109Q36_2. Yale ITS website up-to-dateness of content 3.74 1171 8% 91Q43_1. Wired telephone equipment quality 3.57 534 16% 88Q21_1. Clarity of links to help services on the ITS website 3.71 823 10% 85Q89_4. Quality of support for using or troubleshooting Classes*v2 3.41 436 19% 85Q50_6. Documentation of how to use Yale Connect calendar features 3.52 495 17% 82Q109_4. Technologies for classrooms equipment reliability 3.50 566 14% 79Q50_5. Yale Connect ease of syncing your calendar with all your devices 3.66 506 15% 75Q101_1. Organization and ease of finding what you need on the University Library website 3.76 965 8% 73

Q15. Yale Information Technology Services (ITS) overall 3.87 1389 5% 72Q48_2. Yale Connect email ease of use 3.85 783 9% 70Q89_1. Classes*v2 features 3.76 642 10% 66Q37_1. Wired network speed 4.02 915 7% 65Q16_1. Yale ITS provides high quality services 3.95 1306 5% 63Q148_13. Online Course Information/Online Course Selection (OCI/OCS) over-all day-to-day experience 3.60 405 15% 61

Q109_3. Technologies for classrooms equipment ease of use 3.62 561 11% 61Q48_4. Yale Connect spam-filtering 3.92 775 8% 61

Color Coding of Text Strength of Correlation with IT Services Overall (Pearson’s R2)Network access and performance Very Strong =>70%Ease of information access Strong 40%-69%Help services Moderate 30-39%Classes*v2 Weak 20-29%Wired telephones No or negligible 0-19%Total negative ratings >10% are bolded.


| ES15


Question Mean Count of All

Responses

% Diss Total

Dis

Q40. Yale VPN (Virtual Private Network) 4.05 933 6% 60Q72. ITS Software Library 3.77 1076 6% 60Q50_4. Yale Connect ease of sharing calendars with other people 3.71 523 11% 59Q48_1. Yale Connect email features 3.86 779 7% 56Q43_2. Wired telephone sound quality 3.72 528 11% 56Q43_3. Wired telephone voice mail 3.69 486 11% 55Q48_5. Yale Connect space available for storing email messages 3.96 757 7% 54Q27_4. Yale ITS Help Desk staff resolve problems in a timely manner 4.08 838 6% 50Q21_2. Ability of ITS help staff to direct you to the right sources of help for your problems 4.01 1165 4% 50

Q109_6. Types of assistance available for troubleshooting technologies for classrooms 3.64 467 10% 49

Q97_4. University Library Orbis Catalog Search 3.92 779 6% 48Q100_2. Ease of finding what you need in digitized materials from Yale's librar-ies and museums 3.76 520 9% 46

Q66_1. Box at Yale (yale.box.com) 3.95 465 10% 46Q27_1. Yale ITS Help Desk staff are available when needed 4.13 835 5% 45Q27_6. Yale ITS Help Desk staff keep you informed about your issue(s) 4.04 793 6% 44Q48_6. Managing departmental email accounts with Yale Connect 3.86 617 7% 44Q136. Yale's cyber security efforts 3.76 788 5% 41Q49_4. EliApps spam-filtering 3.92 423 10% 40Q48_3. Yale Connect speed of email message delivery 3.97 780 5% 40Q142_1. Yale Calendar of Events to find or browse for information for events on campus 3.78 524 7% 38

Q50_2. Yale Connect ease of creating and editing calendar events 3.86 575 6% 35Q50_3. Yale Connect ease of sharing calendar events with other people 3.86 545 6% 35Q97_3. University Library e-books 3.91 666 5% 35Q109_7. Initial response time to help requests for technologies for classrooms 3.72 439 8% 35Q109_2. Technologies for classrooms equipment features 3.77 563 6% 35Q148_12. Online Course Evaluation app overall day-to-day experience 3.81 449 8% 34Q148_20. Yale Student Employment (yalestudentjobs.org) overall day-to-day experience 3.73 323 10% 33

Q101_2. University Library website up-to-dateness of content 3.93 932 4% 33Q148_16. Student Information Systems (SIS) overall day-to-day experience 3.87 443 7% 32Q50_1. Yale Connect calendar features 3.85 574 6% 32Q109_1. Selection of technologies for classrooms 3.79 557 5% 30

ES16 |



Responses

% Diss Total

Dis

Q148_5. eBill/ePay overall day-to-day experience 3.90 383 7% 27Q109_8. Time it takes to resolve technologies for classrooms problems once help arrives 3.79 441 5% 24

Q29_1. Distributed Support Provider (DSP) staff are available when needed 4.09 229 10% 23Q27_2. Yale ITS Help Desk staff are knowledgeable 4.17 834 3% 23Q51_5. EliApps ease of syncing your calendar with all your devices 3.96 235 9% 22Q100_1. Breadth and quality of content of digitized materials from Yale's librar-ies and museums 4.00 517 4% 22

Q148_17. Training Management System (TMS) overall day-to-day experience 3.72 238 9% 22Q150_13. Online Course Information/Online Course Selection (OCI/OCS) responsiveness of developers to improvement requests 3.52 129 16% 21

Q97_1. University Library research databases 4.10 809 2% 19Q148_10. IRES Proposal Tracking app overall day-to-day experience 3.19 67 27% 18Q66_2. Secure File Transfer Service (files.yale.edu) 4.00 322 6% 18Q27_5. Yale ITS Help Desk staff speak and/or write clearly and concisely 4.24 827 2% 17Q29_4. Distributed Support Provider (DSP) staff resolve problems in a timely manner 4.17 227 7% 17

Q97_2. University Library e-journals 4.16 817 2% 17Q148_3. Conflict of Interest (COI) app overall day-to-day experience 3.64 157 11% 17Q28_4. Yale ITS Walk-in Support Center staff resolve problems in a timely manner 4.08 209 8% 16

Q148_2. Yale Bluebook overall day-to-day experience 4.18 315 5% 15Q51_6. Documentation of how to use EliApps calendar features 3.85 216 7% 15Q150_2. Yale Bluebook responsiveness of developers to improvement re-quests 3.62 117 12% 14

Q78. Yale computer labs 3.80 309 5% 14Q149_13. Online Course Information/Online Course Selection (OCI/OCS) qual-ity of support for using and troubleshooting 3.77 177 8% 14

Q148_21. YaleShare (SharePoint) overall day-to-day experience 3.52 75 18% 13Q30_4. Student Technology Collaborative (STC) staff resolve problems in a timely manner 3.81 134 10% 13

Q106_7. TEAL Classroom 3.91 85 15% 13Q150_16. Student Information Systems (SIS) responsiveness of developers to improvement requests 3.67 131 10% 13

Q29_6. Distributed Support Provider (DSP) staff keep you informed about your issue(s) 4.16 224 6% 12

Q28_1. Yale ITS Walk-in Support Center staff are available when needed 4.12 206 6% 12Q149_16. Student Information Systems (SIS) quality of support for using and troubleshooting 3.78 196 6% 12

Q27_3. Yale ITS Help Desk staff are courteous and friendly 4.38 833 1% 12Q150_12. Online Course Evaluation app responsiveness of developers to improvement requests 3.56 133 9% 11

Q149_5. eBill/ePay quality of support for using and troubleshooting 3.83 176 6% 11

| ES17



Responses

% Diss Total

Dis

Q29_2. Distributed Support Provider (DSP) staff are knowledgeable 4.30 228 5% 11Q149_20. Yale Student Employment (yalestudentjobs.org) quality of support for using and troubleshooting 3.74 162 6% 10

Q66_3. Yale backup service (Tivoli, Crashplan, Mozy) 3.65 132 8% 10Q150_10. IRES Proposal Tracking app responsiveness of developers to im-provement requests 2.99 32 32% 10

Q30_6. Student Technology Collaborative (STC) staff keep you informed about your issue(s) 3.91 133 8% 10

Q148_18. Yale Dining Fast Track mobile app overall day-to-day experience 3.64 75 13% 10Q149_12. Online Course Evaluation app quality of support for using and troubleshooting 3.79 195 5% 9

Q148_15. Qualtrics Survey Tool overall day-to-day experience 4.00 370 3% 9Q49_1. EliApps email features 4.19 420 2% 9Q150_5. eBill/ePay responsiveness of developers to improvement requests 3.72 124 7% 9Q149_2. Yale Bluebook quality of support for using and troubleshooting 3.77 141 6% 9Q149_10. IRES Proposal Tracking app quality of support for using and trouble-shooting 3.46 51 17% 9

Q28_2. Yale ITS Walk-in Support Center staff are knowledgeable 4.18 208 4% 9Q54_1. Adobe Connect for video-conferencing 3.71 51 16% 8Q118_4. A/V services for meetings or events equipment reliability 3.84 117 7% 8Q49_2. EliApps email ease of use 4.24 430 2% 8Q149_17. Training Management System (TMS) quality of support for using and troubleshooting 3.74 158 5% 8

Q150_17. Training Management System (TMS) responsiveness of developers to improvement requests 3.63 89 8% 8

Q49_3. EliApps speed of email message delivery 4.24 429 2% 7Q51_2. EliApps ease of creating and editing calendar events 4.17 241 3% 7Q30_2. Student Technology Collaborative (STC) staff are knowledgeable 3.96 133 5% 7Q28_6. Yale ITS Walk-in Support Center staff keep you informed about your issue(s) 4.09 203 3% 7

Q148_9. Graduate Student Payment System (GSPS) overall day-to-day experi-ence 3.72 45 15% 7

Q148_1. Basecamp overall day-to-day experience 3.60 59 11% 7Q51_3. EliApps ease of sharing calendar events with other people 4.11 225 3% 6Q118_6. Initial response time to help requests for A/V services for meetings or events 3.99 109 6% 6

Q118_5. Types of assistance available for troubleshooting A/V services for meetings or events 3.95 111 6% 6

Q150_4. YaleSites (Yale's Drupal platform) responsiveness of developers to improvement requests 3.55 39 16% 6

Q150_15. Qualtrics Survey Tool responsiveness of developers to improvement requests 3.69 97 6% 5

Q149_4. YaleSites (Yale's Drupal platform) quality of support for using and troubleshooting 3.75 57 9% 5

ES18 |



Responses

% Diss Total

Dis

Q106_5. Bass Library Media Equipment Checkout 4.21 177 3% 5Q150_19. Yale Student Employment (yalestudentjobs.org) responsiveness of developers to improvement requests 3.71 94 6% 5

Q51_1. EliApps calendar features 4.17 244 2% 5Q118_3. A/V services for meetings or events equipment ease of use 3.90 116 4% 5Q30_1. Student Technology Collaborative (STC) staff are available when needed 4.22 135 4% 5

Q54_2. EliApps Hangouts for video-conferencing 3.64 48 11% 5Q149_15. Qualtrics Survey Tool quality of support for using and troubleshoot-ing 3.85 153 3% 5

Q49_5. EliApps space available for storing email messages 4.29 420 1% 5Q30_5. Student Technology Collaborative (STC) staff speak and/or write clearly and concisely 4.11 134 4% 5

Q106_4. Film Study Center 4.33 89 6% 5Q118_7. Time it takes to resolve A/V services for meetings or events problems once help arrives 3.96 107 4% 5

Q51_4. EliApps ease of sharing calendars with other people 4.13 224 2% 5Q149_3. Conflict of Interest (COI) app quality of support for using and trouble-shooting 3.72 96 5% 5

Q118_2. A/V services for meetings or events equipment features 3.97 115 4% 5Q150_3. Conflict of Interest (COI) app responsiveness of developers to im-provement requests 3.46 59 7% 4

Q142_2. Yale Calendar of Events to sync individual events to my personal calendar(s) 3.92 81 5% 4

Q149_19. Room Reservation System (Virtual EMS) quality of support for using and troubleshooting 3.79 49 9% 4

Q150_21. YaleShare (SharePoint) responsiveness of developers to improve-ment requests 3.39 37 11% 4

Q149_18. Yale Dining Fast Track mobile app quality of support for using and troubleshooting 3.46 37 11% 4

Q28_5. Yale ITS Walk-in Support Center staff speak and/or write clearly and concisely 4.28 204 2% 4

Q106_1. Lecture capture 3.74 38 10% 4Q118_1. Selection of A/V services technologies for meetings or events 4.03 116 3% 4Q148_19. Room Reservation System (Virtual EMS) overall day-to-day experi-ence 3.88 66 5% 4

Q149_9. Graduate Student Payment System (GSPS) quality of support for us-ing and troubleshooting 4.01 32 10% 3

Q29_5. Distributed Support Provider (DSP) staff speak and/or write clearly and concisely 4.32 227 1% 3

Q148_4. YaleSites (Yale's Drupal platform) overall day-to-day experience 3.79 69 5% 3Q142_3. Yale Calendar of Events to submit events for inclusion on a University calendar 3.96 65 5% 3

Q28_3. Yale ITS Walk-in Support Center staff are courteous and friendly 4.41 208 2% 3Q148_7. Faculty Grading System (FGS) overall day-to-day experience 3.97 87 3% 3

| ES19



Responses

% Diss Total

Dis

Q54_3. Yale MeetingPlace for audio-conferencing 4.08 73 3% 2Q92_2. Statistical Computing 3.91 46 5% 2Q29_3. Distributed Support Provider (DSP) staff are courteous and friendly 4.52 229 1% 2Q30_3. Student Technology Collaborative (STC) staff are courteous and friendly 4.37 135 2% 2

Q125_3. High Performance Computing (HPC) 4.03 37 6% 2Q149_21. YaleShare (SharePoint) quality of support for using and trouble-shooting 3.67 49 4% 2

Q149_7. Faculty Grading System (FGS) quality of support for using and troubleshooting 3.72 41 3% 1

Q106_6. ITS Photo & Design 4.21 55 2% 1Q92_1. Academic Commons (CoursePress) 3.93 58 2% 1

ES20 |


Counts of Total Dissatisfied - Greatest Ten by Cohort*

FacultyQuestion Mean Count of All

Responses

% Diss Total

Dis

Q37_3. Wireless network availability and reliability 3.64 326 15% 48Q37_2. Wireless network speed 3.77 325 13% 41Q36_1. Yale ITS website organization and ease of finding what you need 3.64 319 12% 38Q43_1. Wired telephone equipment quality 3.42 186 20% 37Q89_3. How efficiently you can complete needed tasks using Classes*v2 3.41 154 23% 36Q89_2. Classes*v2 ease of use 3.47 159 22% 35Q6. Technology at Yale overall 3.85 385 8% 32Q16_2. Yale ITS communicates clearly and concisely about its services 3.83 346 8% 28Q50_6. Documentation of how to use Yale Connect calendar features 3.38 132 21% 28Q48_4. Yale Connect spam-filtering 3.78 235 12% 27

Graduate StudentsQuestion Mean Count of All

Responses

% Diss Total

Dis

Q37_3. Wireless network availability and reliability 3.44 250 22% 56Q89_2. Classes*v2 ease of use 3.35 184 24% 45Q89_3. How efficiently you can complete needed tasks using Classes*v2 3.38 183 23% 41Q62. Printing at Yale 3.42 146 23% 34Q36_1. Yale ITS website organization and ease of finding what you need 3.61 225 13% 29Q37_2. Wireless network speed 3.84 251 11% 27Q6. Technology at Yale overall 3.75 312 8% 25Q89_1. Classes*v2 features 3.62 184 13% 24Q21_1. Clarity of links to help services on the ITS website 3.62 156 15% 23Q101_1. Organization and ease of finding what you need on the University Library website 3.69 191 12% 22


| ES21


UndergraduatesQuestion Mean Count of All

Responses

% Diss Total

Dis

Q37_3. Wireless network availability and reliability 2.80 300 45% 135Q37_2. Wireless network speed 3.48 301 21% 62Q62. Printing at Yale 3.39 253 23% 58Q89_3. How efficiently you can complete needed tasks using Classes*v2 3.54 285 18% 52Q89_2. Classes*v2 ease of use 3.57 287 18% 51Q148_13. Online Course Information/Online Course Selection (OCI/OCS) over-all day-to-day experience 3.56 267 16% 43

Q89_4. Quality of support for using or troubleshooting Classes*v2 3.36 195 22% 43Q36_1. Yale ITS website organization and ease of finding what you need 3.55 234 16% 38Q16_2. Yale ITS communicates clearly and concisely about its services 3.56 279 13% 35Q109_4. Technologies for classrooms equipment reliability 3.48 239 14% 33

StaffQuestion Mean Count of All

Responses

% Diss Total

Dis

Q43_1. Wired telephone equipment quality 3.66 348 14% 50Q37_3. Wireless network availability and reliability 3.74 439 11% 49Q36_1. Yale ITS website organization and ease of finding what you need 3.72 437 10% 44Q37_2. Wireless network speed 3.86 436 10% 42Q50_6. Documentation of how to use Yale Connect calendar features 3.59 303 14% 41Q16_2. Yale ITS communicates clearly and concisely about its services 3.87 484 8% 40Q6. Technology at Yale overall 3.85 540 7% 38Q50_5. Yale Connect ease of syncing your calendar with all your devices 3.74 295 12% 36Q37_1. Wired network speed 4.00 422 8% 34Q43_2. Wired telephone sound quality 3.77 345 9% 33


ES22 |


Satisfaction Ratings from the General Survey Sorted by Mean*

Question Mean

%

Diss

%

Sat Count

Q29_3. Distributed Support Provider (DSP) staff are courteous and friendly 4.52 1% 93% 229Q28_3. Yale ITS Walk-in Support Center staff are courteous and friendly 4.41 2% 91% 208Q27_3. Yale ITS Help Desk staff are courteous and friendly 4.38 1% 93% 833Q30_3. Student Technology Collaborative (STC) staff are courteous and friendly 4.37 2% 91% 135Q106_4. Film Study Center 4.33 6% 89% 89Q29_5. Distributed Support Provider (DSP) staff speak and/or write clearly and concisely 4.32 1% 86% 227Q29_2. Distributed Support Provider (DSP) staff are knowledgeable 4.30 5% 86% 228Q49_5. EliApps space available for storing email messages 4.29 1% 89% 420Q28_5. Yale ITS Walk-in Support Center staff speak and/or write clearly and concisely 4.28 2% 89% 204Q49_3. EliApps speed of email message delivery 4.24 2% 88% 429Q49_2. EliApps email ease of use 4.24 2% 88% 430Q27_5. Yale ITS Help Desk staff speak and/or write clearly and concisely 4.24 2% 87% 827Q30_1. Student Technology Collaborative (STC) staff are available when needed 4.22 4% 88% 135Q106_5. Bass Library Media Equipment Checkout 4.21 3% 86% 177Q106_6. ITS Photo & Design 4.21 2% 89% 55Q49_1. EliApps email features 4.19 2% 86% 420Q28_2. Yale ITS Walk-in Support Center staff are knowledgeable 4.18 4% 84% 208Q148_2. Yale Bluebook overall day-to-day experience 4.18 5% 87% 315Q27_2. Yale ITS Help Desk staff are knowledgeable 4.17 3% 85% 834Q51_2. EliApps ease of creating and editing calendar events 4.17 3% 83% 241Q51_1. EliApps calendar features 4.17 2% 83% 244Q29_4. Distributed Support Provider (DSP) staff resolve problems in a timely manner 4.17 7% 80% 227Q29_6. Distributed Support Provider (DSP) staff keep you informed about your issue(s) 4.16 6% 80% 224Q97_2. University Library e-journals 4.16 2% 85% 817Q27_1. Yale ITS Help Desk staff are available when needed 4.13 5% 85% 835Q51_4. EliApps ease of sharing calendars with other people 4.13 2% 79% 224Q28_1. Yale ITS Walk-in Support Center staff are available when needed 4.12 6% 82% 206Q30_5. Student Technology Collaborative (STC) staff speak and/or write clearly and concisely 4.11 4% 82% 134

Q51_3. EliApps ease of sharing calendar events with other people 4.11 3% 80% 225Q97_1. University Library research databases 4.10 2% 83% 809Q28_6. Yale ITS Walk-in Support Center staff keep you informed about your issue(s) 4.09 3% 79% 203Q29_1. Distributed Support Provider (DSP) staff are available when needed 4.09 10% 78% 229Q28_4. Yale ITS Walk-in Support Center staff resolve problems in a timely manner 4.08 8% 80% 209Q27_4. Yale ITS Help Desk staff resolve problems in a timely manner 4.08 6% 80% 838Q54_3. Yale MeetingPlace for audio-conferencing 4.08 3% 84% 73Q40. Yale VPN (Virtual Private Network) 4.05 6% 82% 933Q27_6. Yale ITS Help Desk staff keep you informed about your issue(s) 4.04 6% 78% 793Q125_3. High Performance Computing (HPC) 4.03 6% 81% 37Q118_1. Selection of A/V services technologies for meetings or events 4.03 3% 82% 116Q37_1. Wired network speed 4.02 7% 79% 915


| ES23


Question Mean

%

Diss

%

Sat Count

Q21_2. Ability of ITS help staff to direct you to the right sources of help for your prob-lems 4.01 4% 78% 1165

Q149_9. Graduate Student Payment System (GSPS) quality of support for using and troubleshooting 4.01 10% 76% 32

Q66_2. Secure File Transfer Service (files.yale.edu) 4.00 6% 80% 322Q100_1. Breadth and quality of content of digitized materials from Yale's libraries and museums 4.00 4% 77% 517

Q148_15. Qualtrics Survey Tool overall day-to-day experience 4.00 3% 78% 370Q118_6. Initial response time to help requests for A/V services for meetings or events 3.99 6% 74% 109Q48_3. Yale Connect speed of email message delivery 3.97 5% 80% 780Q118_2. A/V services for meetings or events equipment features 3.97 4% 78% 115Q148_7. Faculty Grading System (FGS) overall day-to-day experience 3.97 3% 76% 87Q51_5. EliApps ease of syncing your calendar with all your devices 3.96 9% 75% 235Q118_7. Time it takes to resolve A/V services for meetings or events problems once help arrives 3.96 4% 73% 107

Q30_2. Student Technology Collaborative (STC) staff are knowledgeable 3.96 5% 77% 133Q142_3. Yale Calendar of Events to submit events for inclusion on a University calen-dar 3.96 5% 79% 65

Q48_5. Yale Connect space available for storing email messages 3.96 7% 79% 757Q16_1. Yale ITS provides high quality services 3.95 5% 76% 1306Q66_1. Box at Yale (yale.box.com) 3.95 10% 76% 465Q118_5. Types of assistance available for troubleshooting A/V services for meetings or events 3.95 6% 73% 111

Q92_1. Academic Commons (CoursePress) 3.93 2% 77% 58Q101_2. University Library website up-to-dateness of content 3.93 4% 76% 932Q97_4. University Library Orbis Catalog Search 3.92 6% 75% 779Q142_2. Yale Calendar of Events to sync individual events to my personal calendar(s) 3.92 5% 81% 81Q48_4. Yale Connect spam-filtering 3.92 8% 76% 775Q49_4. EliApps spam-filtering 3.92 10% 74% 423Q97_3. University Library e-books 3.91 5% 73% 666Q106_7. TEAL Classroom 3.91 15% 76% 85Q30_6. Student Technology Collaborative (STC) staff keep you informed about your issue(s) 3.91 8% 72% 133

Q92_2. Statistical Computing 3.91 5% 72% 46Q118_3. A/V services for meetings or events equipment ease of use 3.90 4% 74% 116Q148_5. eBill/ePay overall day-to-day experience 3.90 7% 75% 383Q148_19. Room Reservation System (Virtual EMS) overall day-to-day experience 3.88 5% 77% 66Q15. Yale Information Technology Services (ITS) overall 3.87 5% 74% 1389

Q148_16. Student Information Systems (SIS) overall day-to-day experience 3.87 7% 75% 443Q50_2. Yale Connect ease of creating and editing calendar events 3.86 6% 73% 575Q50_3. Yale Connect ease of sharing calendar events with other people 3.86 6% 73% 545Q48_1. Yale Connect email features 3.86 7% 74% 779

ES24 |


Question Mean

%

Diss

%

Sat Count

Q48_6. Managing departmental email accounts with Yale Connect 3.86 7% 72% 617Q51_6. Documentation of how to use EliApps calendar features 3.85 7% 68% 216Q149_15. Qualtrics Survey Tool quality of support for using and troubleshooting 3.85 3% 64% 153Q50_1. Yale Connect calendar features 3.85 6% 73% 574Q48_2. Yale Connect email ease of use 3.85 9% 74% 783Q118_4. A/V services for meetings or events equipment reliability 3.84 7% 73% 117Q149_5. eBill/ePay quality of support for using and troubleshooting 3.83 6% 67% 176Q6. Technology at Yale overall 3.82 7% 73% 1573Q148_12. Online Course Evaluation app overall day-to-day experience 3.81 8% 72% 449Q30_4. Student Technology Collaborative (STC) staff resolve problems in a timely manner 3.81 10% 68% 134Q78. Yale computer labs 3.80 5% 71% 309Q109_8. Time it takes to resolve technologies for classrooms problems once help arrives 3.79 5% 68% 441Q109_1. Selection of technologies for classrooms 3.79 5% 71% 557Q148_4. YaleSites (Yale's Drupal platform) overall day-to-day experience 3.79 5% 68% 69Q149_19. Room Reservation System (Virtual EMS) quality of support for using and troubleshooting 3.79 9% 65% 49

Q149_12. Online Course Evaluation app quality of support for using and troubleshoot-ing 3.79 5% 66% 195

Q149_16. Student Information Systems (SIS) quality of support for using and trouble-shooting 3.78 6% 65% 196

Q16_2. Yale ITS communicates clearly and concisely about its services 3.78 9% 67% 1311Q142_1. Yale Calendar of Events to find or browse for information for events on cam-pus 3.78 7% 72% 524

Q149_13. Online Course Information/Online Course Selection (OCI/OCS) quality of support for using and troubleshooting 3.77 8% 65% 177

Q109_2. Technologies for classrooms equipment features 3.77 6% 70% 563Q72. ITS Software Library 3.77 6% 68% 1076Q149_2. Yale Bluebook quality of support for using and troubleshooting 3.77 6% 62% 141Q136. Yale's cyber security efforts 3.76 5% 67% 788Q100_2. Ease of finding what you need in digitized materials from Yale's libraries and museums 3.76 9% 66% 520

Q101_1. Organization and ease of finding what you need on the University Library website 3.76 8% 67% 965

Q89_1. Classes*v2 features 3.76 10% 71% 642Q149_4. YaleSites (Yale's Drupal platform) quality of support for using and trouble-shooting 3.75 9% 62% 57

Q37_2. Wireless network speed 3.74 13% 69% 1314Q149_20. Yale Student Employment (yalestudentjobs.org) quality of support for using and troubleshooting 3.74 6% 64% 162

Q106_1. Lecture capture 3.74 10% 66% 38Q149_17. Training Management System (TMS) quality of support for using and trouble-shooting 3.74 5% 64% 158

Q36_2. Yale ITS website up-to-dateness of content 3.74 8% 66% 1171Q148_20. Yale Student Employment (yalestudentjobs.org) overall day-to-day experience 3.73 10% 68% 323Q150_5. eBill/ePay responsiveness of developers to improvement requests 3.72 7% 59% 124

| ES25


Question Mean

%

Diss

%

Sat Count

Q148_9. Graduate Student Payment System (GSPS) overall day-to-day experience 3.72 15% 67% 45Q43_2. Wired telephone sound quality 3.72 11% 68% 528Q148_17. Training Management System (TMS) overall day-to-day experience 3.72 9% 70% 238Q109_7. Initial response time to help requests for technologies for classrooms 3.72 8% 63% 439Q149_7. Faculty Grading System (FGS) quality of support for using and troubleshooting 3.72 3% 64% 41Q149_3. Conflict of Interest (COI) app quality of support for using and troubleshooting 3.72 5% 64% 96Q21_1. Clarity of links to help services on the ITS website 3.71 10% 66% 823Q50_4. Yale Connect ease of sharing calendars with other people 3.71 11% 66% 523Q54_1. Adobe Connect for video-conferencing 3.71 16% 67% 51Q150_19. Yale Student Employment (yalestudentjobs.org) responsiveness of develop-ers to improvement requests 3.71 6% 59% 94

Q43_3. Wired telephone voice mail 3.69 11% 66% 486Q150_15. Qualtrics Survey Tool responsiveness of developers to improvement requests 3.69 6% 54% 97Q150_16. Student Information Systems (SIS) responsiveness of developers to improve-ment requests 3.67 10% 61% 131

Q149_21. YaleShare (SharePoint) quality of support for using and troubleshooting 3.67 4% 59% 49Q50_5. Yale Connect ease of syncing your calendar with all your devices 3.66 15% 65% 506Q66_3. Yale backup service (Tivoli, Crashplan, Mozy) 3.65 8% 65% 132Q36_1. Yale ITS website organization and ease of finding what you need 3.65 12% 63% 1215Q54_2. EliApps Hangouts for video-conferencing 3.64 11% 62% 48Q62. Printing at Yale 3.64 15% 66% 935Q109_6. Types of assistance available for troubleshooting technologies for classrooms 3.64 10% 60% 467Q148_18. Yale Dining Fast Track mobile app overall day-to-day experience 3.64 13% 61% 75Q148_3. Conflict of Interest (COI) app overall day-to-day experience 3.64 11% 63% 157Q150_17. Training Management System (TMS) responsiveness of developers to im-provement requests 3.63 8% 58% 89

Q109_3. Technologies for classrooms equipment ease of use 3.62 11% 62% 561Q150_2. Yale Bluebook responsiveness of developers to improvement requests 3.62 12% 55% 117Q148_1. Basecamp overall day-to-day experience 3.60 11% 60% 59Q148_13. Online Course Information/Online Course Selection (OCI/OCS) overall day-to-day experience 3.60 15% 63% 405

Q43_1. Wired telephone equipment quality 3.57 16% 62% 534Q150_12. Online Course Evaluation app responsiveness of developers to improvement requests 3.56 9% 52% 133

Q150_4. YaleSites (Yale's Drupal platform) responsiveness of developers to improve-ment requests 3.55 16% 55% 39

Q148_21. YaleShare (SharePoint) overall day-to-day experience 3.52 18% 63% 75Q50_6. Documentation of how to use Yale Connect calendar features 3.52 17% 57% 495Q150_13. Online Course Information/Online Course Selection (OCI/OCS) responsive-ness of developers to improvement requests 3.52 16% 53% 129

Q109_4. Technologies for classrooms equipment reliability 3.50 14% 54% 566Q89_2. Classes*v2 ease of use 3.48 21% 57% 644Q149_18. Yale Dining Fast Track mobile app quality of support for using and trouble-shooting 3.46 11% 44% 37

Q149_10. IRES Proposal Tracking app quality of support for using and troubleshooting 3.46 17% 56% 51

ES26 |


Question Mean

%

Diss

%

Sat Count

Q150_3. Conflict of Interest (COI) app responsiveness of developers to improvement requests 3.46 7% 51% 59

Q89_3. How efficiently you can complete needed tasks using Classes*v2 3.46 21% 56% 635Q37_3. Wireless network availability and reliability 3.44 22% 56% 1316Q89_4. Quality of support for using or troubleshooting Classes*v2 3.41 19% 51% 436Q150_21. YaleShare (SharePoint) responsiveness of developers to improvement requests 3.39 11% 52% 37

Q148_10. IRES Proposal Tracking app overall day-to-day experience 3.19 27% 47% 67Q150_10. IRES Proposal Tracking app responsiveness of developers to improvement requests 2.99 32% 38% 32

Questions with fewer than 30 responses are sorted on the next page.

| ES27


Question Mean

%

Diss

%

Sat Count

Q145_4. Arts People (formerly TicketTurtle) 5.00 0% 100% 1Q145_5. Tessitura 4.94 0% 97% 2Q145_1. Cvent 4.61 2% 98% 3Q125_5. Research Consulting 4.30 0% 85% 7Q149_11. Message 3 quality of support for using and troubleshooting 4.13 0% 80% 22Q145_3. EventBrite 4.11 0% 86% 14Q142_5. Yale Calendar of Events to create RSS feeds for a website I maintain 4.00 25% 75% 4Q145_2. Vendini 4.00 0% 100% 2Q125_1. Electronic Lab Notebook / Lab Archives 3.96 5% 88% 18Q150_9. Graduate Student Payment System (GSPS) responsiveness of developers to improvement requests 3.85 16% 75% 25

Q150_20. Room Reservation System (Virtual EMS) responsiveness of developers to improvement requests 3.82 1% 69% 29

Q142_4. Yale Calendar of Events to share events on social media 3.79 4% 78% 28Q150_11. Message 3 responsiveness of developers to improvement requests 3.79 10% 59% 10Q149_14. Proposal Development app quality of support for using and troubleshooting 3.66 17% 67% 22Q148_11. Message 3 overall day-to-day experience 3.66 15% 72% 23Q66_5. Other specified Yale-sponsored data storage and backup solution 3.61 0% 44% 4Q150_1. Basecamp responsiveness of developers to improvement requests 3.43 0% 36% 21Q149_1. Basecamp quality of support for using and troubleshooting 3.43 11% 43% 28Q150_18. Yale Dining Fast Track mobile app responsiveness of developers to improve-ment requests 3.41 14% 38% 29

Q125_4. Research Storage Solution (RSS) 3.40 28% 66% 4Q145_6. Other applications used for event management, ticketing, and attendance tracking 3.40 36% 63% 8

Q148_14. Proposal Development app overall day-to-day experience 3.38 22% 58% 27Q150_7. Faculty Grading System (FGS) responsiveness of developers to improvement requests 3.20 10% 25% 21

Q149_23. CourseLeaf CIM quality of support for using and troubleshooting 3.18 29% 46% 25Q150_14. Proposal Development app responsiveness of developers to improvement requests 3.10 32% 51% 14

Q148_23. CourseLeaf CIM overall day-to-day experience 2.96 31% 37% 29Q133. The HPC storage/nodes purchasing process 2.79 43% 57% 2Q150_23. CourseLeaf CIM responsiveness of developers to improvement requests 2.65 43% 26% 16

ES28 |


Measurable Changes In Satisfaction Ratings Since 2013There were 29 questions from the 2013 survey that were repeated in 2015. These questions either used the same exact wording in both years or the wording was close enough to compare results. Of those, about half moved statistically significantly - some higher and some lower.

The means and comparisons that follow were compiled from the complete 2013 and 2015 data sets. Unlike the means in the rest of the report, no weighting of results was made to account for the professional schools’ outsized propor-tions of the sample. In many cases the 2015 ratings means will be different than the official weighted means.

No. Question 2013 2015 ChangeQ100_2 Ease of finding what you need in digitized materials from Yale's libraries and museums* 3.47 3.81 0.34Q148_17 Training Management System (TMS) 3.49 3.78 0.29Q106_4 Film Study Center 4.05 4.33 0.27Q148_12 Online Course Evaluation app 3.64 3.82 0.18Q97_3 University Library e-books 3.75 3.92 0.17Q97_4 University Library Orbis Catalog Search 3.74 3.90 0.17Q106_5 Bass Library Media Equipment Checkout 4.06 4.22 0.16Q97_2 University Library e-journals 4.22 4.15 -0.07Q97_1 University Library research databases 4.16 4.08 -0.07Q15 Yale Information Technology Services (ITS) overall 3.94 3.83 -0.11Q148_20 Yale Student Employment (yalestudentjobs.org) 3.87 3.75 -0.12Q66_3 Yale backup service (Tivoli, Crashplan, Mozy) 3.92 3.75 -0.17Q72 ITS Software Library 3.94 3.74 -0.20Q48_4 Yale Connect spam-filtering 4.14 3.88 -0.25

Not Statistically Significant

Q92_1 Academic Commons (CoursePress) 3.73 3.95 0.2266_2 Secure File Transfer Service (files.yale.edu) 3.95 4.01 0.06Q148_10 IRES Proposal Tracking app 3.11 3.16 0.05Q148_3 Conflict of Interest (COI) app 3.63 3.67 0.04Q106_6 ITS Photo & Design 4.16 4.19 0.03Q148_18 Yale Dining Fast Track mobile app 3.64 3.67 0.03Q148_16 Student Information Systems (SIS) 3.86 3.88 0.02Q148_15 Qualtrics Survey Tool 3.99 4.02 0.02Q148_5 eBill/ePay 3.95 3.95 -0.01Q40 Yale VPN (Virtual Private Network) 4.05 4.04 -0.01Q148_7 Faculty Grading System (FGS) 4.07 4.05 -0.02Q78 Yale computer labs 3.86 3.82 -0.03Q178 Box at Yale (yale.box.com) 4.04 4.00 -0.03Q16_2 Yale ITS communicates clearly and concisely about its services 3.81 3.78 -0.04Q148_2 Yale Bluebook 4.23 4.16 -0.07Q62 Printing at Yale** 3.50 3.41 -0.09

*In 2013, the phrasing was “How satisfied are you with the discoverability/searchability of digitized materials from Yale’s libraries and museums?”

**Here, “Printing at Yale” reflects student ratings only and compares 2015 ratings to 2013 ratings for “How satisfied are you with the printing services in the computer labs?,” which was asked only of students.

| ES29


Possible Changes In Satisfaction Ratings Since 2013There were a number of service areas that were asked about generally in 2013 that were asked about in greater detail detail in 2015. While precluding direct comparisons, the tables below juxtapose the overall results from 2013 and the detailed results from 2015, including averages for all 2015 questions about individual services. In the case of the wired and wireless networks, 2013 results are broken out between the facuty/staff survey and the student survey because students primarily use the wireless network and thus may make for a better comparison.

No. Question 2013 2015Q77 Overall, how satisfied are you with the ITS Help Desk? 4.10Avg Average of 2015 ITS Help Desk Questions 4.17Q27_1 Yale ITS Help Desk staff are available when needed 4.13Q27_2 Yale ITS Help Desk staff are knowledgeable 4.17Q27_3 Yale ITS Help Desk staff are courteous and friendly 4.38Q27_4 Yale ITS Help Desk staff resolve problems in a timely manner 4.08Q27_5 Yale ITS Help Desk staff speak and/or write clearly and concisely 4.24Q27_6 Yale ITS Help Desk staff keep you informed about your issue(s) 4.04

No. Question 2013 2015Q85 Overall, how satisfied are you with the DSP service? 4.29Avg Average of 2015 Distributed Support Provider (DSP) Questions 4.26Q29_1 Distributed Support Provider (DSP) staff are available when needed 4.09Q29_2 Distributed Support Provider (DSP) staff are knowledgeable 4.30Q29_3 Distributed Support Provider (DSP) staff are courteous and friendly 4.52Q29_4 Distributed Support Provider (DSP) staff resolve problems in a timely manner 4.17Q29_5 Distributed Support Provider (DSP) staff speak and/or write clearly and concisely 4.32Q29_6 Distributed Support Provider (DSP) staff keep you informed about your issue(s) 4.16

No. Question 2013 2015

Q16 (Faculty and Staff) Thinking about the Yale network (both wireless and wired) in general, how satisfied are you? 4.09

Q37_1 Wired network speed 4.02

No. Question 2013 2015

Q16 (Students) Thinking about the Yale network (both wireless and wired) in general, how satisfied are you? 3.87

Avg Average of 2015 Wireless Questions 3.59Q37_2 Wireless network speed 3.74Q37_3 Wireless network availability and reliability 3.44

ES30 |


No. Question 2013 2015Q10 In general, how satisfied are you with the email and calendaring service you use? 4.03Avg Average of 2015 Email and Calendaring Questions 3.96Q48_1 Yale Connect email features 3.86Q48_2 Yale Connect email ease of use 3.85Q48_3 Yale Connect speed of email message delivery 3.97Q48_4 Yale Connect spam-filtering 3.92Q48_5 Yale Connect space available for storing email messages 3.96Q48_6 Managing departmental email accounts with Yale Connect 3.86Q49_1 EliApps email features 4.19Q49_2 EliApps email ease of use 4.24Q49_3 EliApps speed of email message delivery 4.24Q49_4 EliApps spam-filtering 3.92Q49_5 EliApps space available for storing email messages 4.29Q50_1 Yale Connect calendar features 3.85Q50_2 Yale Connect ease of creating and editing calendar events 3.86Q50_3 Yale Connect ease of sharing calendar events with other people 3.86Q50_4 Yale Connect ease of sharing calendars with other people 3.71Q50_5 Yale Connect ease of syncing your calendar with all your devices 3.66Q50_6 Documentation of how to use Yale Connect calendar features 3.52Q51_1 EliApps calendar features 4.17Q51_2 EliApps ease of creating and editing calendar events 4.17Q51_3 EliApps ease of sharing calendar events with other people 4.11Q51_4 EliApps ease of sharing calendars with other people 4.13Q51_5 EliApps ease of syncing your calendar with all your devices 3.96Q51_6 Documentation of how to use EliApps calendar features 3.85

No. Question 2013 2015Q202 How satisfied are you with Classes*v2? 3.89Avg Average of 2015 Classes*v2 Questions 3.53Q89_1 Classes*v2 features 3.76Q89_2 Classes*v2 ease of use 3.48Q89_3 How efficiently you can complete needed tasks using Classes*v2 3.46Q89_4 Quality of support for using or troubleshooting Classes*v2 3.41

No. Question 2013 2015Q33 In general, how satisfied are you with AV services? 3.93Avg Average of 2015 A/V Services Questions 3.95Q118_1 Selection of A/V services technologies for meetings or events 4.03Q118_2 A/V services for meetings or events equipment features 3.97Q118_3 A/V services for meetings or events equipment ease of use 3.90Q118_4 A/V services for meetings or events equipment reliability 3.84Q118_5 Types of assistance available for troubleshooting A/V services for meetings or events 3.95Q118_6 Initial response time to help requests for A/V services for meetings or events 3.99Q118_7 Time it takes to resolve A/V services for meetings or events problems once help arrives 3.96

| 1


Detailed Results

2 |


1306 82%

Mean N

Q16_1. Yale ITS provides high quality services

5 76

3.95 1306 82%

Q15. Yale Information Technology Services (ITS) overall

5 74

3.87 1389 88%

Satisfaction with Aspects of Yale Technology Services OverallPercents

Responding

Reading the ChartsThroughout this report there are charts that show the percent responding for a given point in the scales depicted below. The diagram below illustrates the structure of these charts.

All charts for the scales shown above feature a dotted line that indicates the

midpoint of all possible responses.

25% 100%Satisfaction Scale

Very

Dissatisfied

1

Dissatisfied

2

Neutral

3

Satisfied

4

Very

Satisfied

5

Agreement Scale

Strongly

Disagree

1

Disagree

2

Somewhat

Disagree

3

Somewhat

Agree

4

Agree

5

Strongly

Agree

6

Importance Scale

Not

Important

Somewhat

Important Important

Very

Important

Willingness Scale

Not Willing

Willing, But

with Some

Reluctance

Quite

Willing

Already

Doing It


Not At All


Very

Supportive

Very

Important

Percent of each cohort responding, based on all respondentsThe total percents on either side

of the midpoint are represented as whole numbers.For satisfaction questions, the percent of respondents selecting “Neutral” are excluded.

AllFaculty

Grad StudentsUndergraduates

Staff

| 3


Reading the TablesThroughout this report there are tables that detail the responses received from the five groups that participated in the survey, which are comprised of the random sample and the four professional schools listed in the table below. After the data were in, official results for “ALL” were calculated to ensure that individual professional schools were properly represented. Cohorts within each of the five groups are identified as follows:

F = Faculty

G = Graduate Students

U = Undergraduates

A= Administrative Staff

Q6 Technology at Yale overallMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.82 1% 6% 20% 56% 17% 1573 - -F 3.85 2% 7% 18% 52% 21% 385 - -G 3.75 2% 6% 23% 53% 16% 312 - -U 3.82 0% 4% 20% 64% 11% 336 - -A 3.85 1% 6% 18% 57% 18% 540 - -U All 3.82 1% 6% 20% 56% 17% 1416 0.81 0.04UF 3.83 2% 7% 19% 52% 21% 348 0.89 0.09UG 3.77 2% 5% 24% 52% 17% 223 0.86 0.11UU 3.82 0% 4% 20% 64% 11% 336 0.69 0.07UA 3.84 1% 6% 18% 56% 18% 509 0.82 0.07L All 3.87 1% 7% 18% 52% 22% 411 - -LF 4.18 0% 7% 10% 42% 42% 60 - -LG 3.68 2% 9% 23% 52% 14% 241 - -LA 4.10 0% 3% 12% 58% 27% 110 - -M All 3.80 2% 6% 19% 56% 17% 432 - -MF 4.05 3% 0% 13% 58% 26% 38 - -MG 3.70 3% 8% 21% 54% 14% 265 - -MA 3.93 0% 5% 17% 59% 19% 129 - -F All 3.80 0% 7% 18% 60% 14% 322 - -FF 3.96 2% 6% 11% 57% 25% 53 - -FG 3.70 0% 9% 21% 61% 9% 171 - -FA 3.90 0% 5% 17% 60% 17% 98 - -H All 3.79 1% 8% 16% 60% 15% 436 - -HF 3.73 3% 8% 17% 58% 14% 118 - -HG 3.77 1% 6% 19% 63% 11% 176 - -HA 3.87 0% 10% 13% 58% 19% 142 - -

Yale School of Public Health

Official Weighted, Aggregated Results

Unaffiliated Cohorts(The Random Sample)

Yale Law School

Yale School of Management

Yale School of Forestry and Environment Studies

4 |



| 5


Technology at Yale Overall

6 |


Satisfaction Scale

Very

Dissatisfied

1

Dissatisfied

2

Neutral

3

Satisfied

4

Very

Satisfied

5

Mean N

Q16_1. Yale ITS provides high quality services

5 76

3.95 1306 82%

Q15. Yale Information Technology Services (ITS) overall

5 74

3.87 1389 88%

Q6. Technology at Yale overall

7 73

3.82 1573 99%

Q16_2. Yale ITS communicates clearly and concisely about its services

9 67

3.78 1311 83%

Satisfaction with Aspects of Yale Technology Services OverallPercents

Responding

See

A

Q152. Are there additional technology services you feel Yale should be offering?

Q154. Do you have any other comments you would like to share about technology at Yale?

| 7


Q6 Technology at Yale overallMean VD D N S VS Count Std. Dev. 95% CI+-


Q15 Yale Information Technology Services (ITS) overallMean VD D N S VS Count Std. Dev. 95% CI+-


Q16_1 Yale ITS provides high quality servicesMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.95 1% 4% 19% 52% 25% 1306 - -F 4.02 1% 3% 18% 47% 30% 349 - -G 3.94 1% 3% 19% 56% 21% 202 - -U 3.74 2% 6% 24% 52% 16% 270 - -A 4.02 1% 4% 16% 52% 27% 485 - -U All 3.95 1% 4% 19% 52% 25% 1277 0.82 0.05UF 4.03 1% 3% 18% 47% 30% 337 0.84 0.09UG 3.94 1% 3% 19% 56% 21% 192 0.77 0.11UU 3.74 2% 6% 24% 52% 16% 270 0.86 0.10UA 4.02 1% 4% 16% 52% 27% 478 0.80 0.07H All 3.94 1% 5% 18% 52% 24% 396 - -HF 3.86 3% 5% 20% 47% 25% 113 - -HG 3.91 0% 5% 18% 55% 21% 146 - -HA 4.03 0% 5% 15% 51% 28% 137 - -

8 |


Q15 Yale Information Technology Services (ITS) overallMean VD D N S VS Count Std. Dev. 95% CI+-


Q16_1 Yale ITS provides high quality servicesMean VD D N S VS Count Std. Dev. 95% CI+-


Q16_2 Yale ITS communicates clearly and concisely about its servicesMean VD D N S VS Count Std. Dev. 95% CI+-


Q21_1 Clarity of links to help services on the ITS websiteMean VD D N S VS Count Std. Dev. 95% CI+-






| 9


Help and Support Resources

10 |


62%

60%

21%

12%

7%

79%

62%

14%

21%

0%

46%

62%

35%

0%

6%

23%

51%

19%

0%

42%

80%

59%

13%

23%

0%

Yale ITS Help Desk, reached via phone, email, or web ticket

Yale ITS website

Yale ITS Walk-in Support Center

Distributed Support Provider (DSP)

Student Technology Collaborative (STC)

Q17. Which of the following resources for help with technology have you used in the past year?, n=2582

ALL

F, n=567

G, n=812

U, n=328

A, n=875

| 11


Q17

Count

Yale ITS Help Desk, reached

via phone, email, or web

ticket Yale ITS websiteYale ITS Walk-in Support Center

Distributed Support

Provider (DSP)

Student Technology

Collaborative (STC)

ALL 2582 62% 60% 21% 12% 7%F 567 79% 62% 14% 21% 0%G 812 46% 62% 35% 0% 6%U 328 23% 51% 19% 0% 42%A 875 80% 59% 13% 23% 0%U All 1383 60% 58% 14% 17% 10%UF 344 78% 61% 13% 26% 0%UG 214 45% 64% 20% 0% 4%UU 328 23% 51% 19% 0% 42%UA 497 79% 58% 10% 31% 0%L All 212 51% 60% 0% 0% 0%LF 36 61% 53% 0% 0% 0%LG 124 40% 69% 0% 0% 0%LA 52 69% 42% 0% 0% 0%M All 295 67% 47% 56% 0% 0%MF 26 81% 38% 62% 0% 0%MG 171 53% 49% 67% 0% 0%MA 98 87% 48% 37% 0% 0%F All 268 65% 65% 25% 3% 12%FF 45 73% 58% 4% 2% 0%FG 139 52% 66% 39% 0% 22%FA 84 82% 65% 13% 10% 0%H All 424 67% 69% 27% 17% 2%HF 116 88% 73% 17% 24% 0%HG 164 39% 65% 47% 0% 5%HA 144 83% 71% 13% 30% 0%

Which of the following resources for help with technology have you used in the past year?

12 |


68%

10%

10%

4%

2%

3%

2%

1%

61%

10%

11%

7%

3%

4%

4%

2%

62%

12%

13%

3%

2%

6%

1%

1%

71%

11%

9%

3%

1%

2%

2%

0%

74%

9%

8%

4%

1%

1%

1%

1%

0x

1x

2x

3x

4x

5x

6-10x

11+x

Q31. How many times in the past year has your work been disrupted because you did not have access to help services during off hours?,

n=1053

U ALL

UF, n=266

UG, n=162

UU, n=288

UA, n=337

| 13


Q31

0x 1x 2x 3x 4x 5x 6-10x 11+x CountU All 68% 10% 10% 4% 2% 3% 2% 1% 1053UF 61% 10% 11% 7% 3% 4% 4% 2% 266UG 62% 12% 13% 3% 2% 6% 1% 1% 162UU 71% 11% 9% 3% 1% 2% 2% 0% 288UA 74% 9% 8% 4% 1% 1% 1% 1% 337L All 70% 8% 11% 5% 1% 2% 2% 1% 316LF 48% 15% 19% 8% 2% 4% 4% 0% 48LG 70% 6% 12% 8% 1% 1% 1% 1% 161LA 79% 8% 7% 0% 1% 1% 3% 1% 107M All 54% 14% 12% 6% 2% 4% 6% 1% 308MF 43% 14% 14% 4% 4% 11% 11% 0% 28MG 44% 18% 16% 9% 2% 3% 7% 2% 180MA 74% 8% 6% 2% 2% 5% 3% 0% 100F All 58% 12% 12% 9% 2% 4% 2% 0% 229FF 54% 3% 15% 15% 3% 5% 5% 0% 39FG 49% 20% 15% 8% 3% 3% 3% 0% 116FA 73% 5% 7% 8% 1% 4% 0% 1% 74H All 60% 13% 12% 8% 1% 3% 1% 1% 316HF 53% 13% 14% 12% 1% 4% 2% 1% 85HG 57% 16% 14% 9% 1% 3% 0% 1% 127HA 69% 11% 9% 4% 2% 4% 2% 0% 104

How many times in the past year has your work been disrupted because you did not have access to help services during off hours?

14 |


Mean N

Q21_2. Ability of ITS help staff to direct you to the right sources of help for your problems

4 78

4.01 1165 73%

Q21_1. Clarity of links to help services on the ITS website

10 66

3.71 823 52%

Satisfaction with Aspects of Finding Help with ComputingPercents

Responding

Satisfaction Scale

Very

Dissatisfied

1

Dissatisfied

2

Neutral

3

Satisfied

4

Very

Satisfied

5

| 15


Q21_2 Ability of ITS help staff to direct you to the right sources of help for your problemsMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 4.01 0% 4% 18% 50% 28% 1165 - -F 4.09 0% 3% 18% 45% 34% 329 - -G 3.89 1% 8% 17% 52% 23% 176 - -U 3.78 1% 6% 26% 50% 17% 196 - -A 4.10 0% 2% 14% 53% 30% 464 - -U All 4.01 0% 4% 18% 50% 28% 1118 0.80 0.05UF 4.10 0% 3% 18% 45% 34% 312 0.80 0.09UG 3.89 1% 8% 17% 52% 23% 158 0.87 0.14UU 3.78 1% 6% 26% 50% 17% 196 0.82 0.12UA 4.10 0% 2% 14% 54% 30% 452 0.74 0.07F All 3.99 0% 5% 17% 51% 26% 261 - -FF 4.08 0% 2% 17% 52% 29% 48 - -FG 3.90 1% 7% 18% 50% 24% 125 - -FA 4.07 0% 2% 17% 52% 28% 88 - -H All 4.01 1% 5% 16% 49% 29% 367 - -HF 4.06 2% 3% 13% 53% 29% 109 - -HG 3.88 0% 8% 19% 51% 22% 129 - -HA 4.09 1% 5% 15% 44% 36% 129 - -

Q27_1 Yale ITS Help Desk staff are available when neededMean VD D N S VS Count Std. Dev. 95% CI+-






16 |


Mean N

Q27_3. Yale ITS Help Desk staff are courteous and friendly

1 93

4.38 833 53%

Q27_5. Yale ITS Help Desk staff speak and/or write clearly and concisely

2 87

4.24 827 52%

Q27_2. Yale ITS Help Desk staff are knowledgeable

3 85

4.17 834 53%

Q27_1. Yale ITS Help Desk staff are available when needed

5 85

4.13 835 53%

Q27_4. Yale ITS Help Desk staff resolve problems in a timely manner

6 80

4.08 838 53%

Q27_6. Yale ITS Help Desk staff keep you informed about your issue(s)

6 78

4.04 793 50%

Satisfaction with Aspects of Yale ITS Help Desk StaffPercents

Responding

| 17


Q27_2 Yale ITS Help Desk staff are knowledgeableMean VD D N S VS Count Std. Dev. 95% CI+-


Q21_2 Ability of ITS help staff to direct you to the right sources of help for your problemsMean VD D N S VS Count Std. Dev. 95% CI+-


Q27_1 Yale ITS Help Desk staff are available when neededMean VD D N S VS Count Std. Dev. 95% CI+-


18 |


Q27_3 Yale ITS Help Desk staff are courteous and friendlyMean VD D N S VS Count Std. Dev. 95% CI+-


Q27_4 Yale ITS Help Desk staff resolve problems in a timely mannerMean VD D N S VS Count Std. Dev. 95% CI+-


| 19


Q27_6 Yale ITS Help Desk staff keep you informed about your issue(s)Mean VD D N S VS Count Std. Dev. 95% CI+-


Q28_1 Yale ITS Walk-in Support Center staff are available when neededMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 4.12 1% 5% 12% 45% 37% 206 - -F 4.20 0% 5% 13% 39% 43% 43 - -G 3.84 3% 10% 14% 47% 26% 56 - -U 4.19 0% 5% 8% 49% 37% 59 - -A 4.29 0% 0% 13% 43% 43% 49 - -U All 4.12 1% 6% 12% 44% 37% 180 0.87 0.13UF 4.21 0% 5% 13% 38% 44% 39 0.86 0.27UG 3.73 3% 14% 16% 43% 24% 37 1.07 0.35UU 4.19 0% 5% 8% 49% 37% 59 0.80 0.20UA 4.29 0% 0% 13% 44% 42% 45 0.69 0.20M All 4.17 2% 3% 11% 42% 41% 131 - -MF 4.18 0% 0% 9% 64% 27% 11 - -MG 4.09 3% 3% 11% 44% 38% 88 - -MA 4.38 0% 3% 13% 28% 56% 32 - -F All 3.79 2% 4% 21% 58% 15% 48 - -FF 4.00 0% 0% 0% 100% 0% 1 - -FG 3.74 3% 5% 21% 58% 13% 38 - -FA 4.00 0% 0% 22% 56% 22% 9 - -H All 4.23 1% 3% 4% 58% 35% 110 - -HF 4.22 6% 0% 11% 33% 50% 18 - -HG 4.16 0% 3% 3% 70% 24% 74 - -HA 4.50 0% 6% 0% 33% 61% 18 - -

Q27_5 Yale ITS Help Desk staff speak and/or write clearly and conciselyMean VD D N S VS Count Std. Dev. 95% CI+-


20 |


Mean N

Q28_3. Yale ITS Walk-in Support Center staff are courteous and friendly

2 91

4.41 208 13%

Q28_5. Yale ITS Walk-in Support Center staff speak and/or write clearly and concisely

2 89

4.28 204 13%

Q28_2. Yale ITS Walk-in Support Center staff are knowledgeable

4 84

4.18 208 13%

Q28_1. Yale ITS Walk-in Support Center staff are available when needed

6 82

4.12 206 13%

Q28_6. Yale ITS Walk-in Support Center staff keep you informed about your issue(s)

3 79

4.09 203 13%

Q28_4. Yale ITS Walk-in Support Center staff resolve problems in a timely manner

8 80

4.08 209 13%

Satisfaction with Aspects of Yale ITS Walk-In Support Center Staff

Percents Responding

| 21


Q28_2 Yale ITS Walk-in Support Center staff are knowledgeableMean VD D N S VS Count Std. Dev. 95% CI+-


Q28_3 Yale ITS Walk-in Support Center staff are courteous and friendlyMean VD D N S VS Count Std. Dev. 95% CI+-


Q27_6 Yale ITS Help Desk staff keep you informed about your issue(s)Mean VD D N S VS Count Std. Dev. 95% CI+-


Q28_1 Yale ITS Walk-in Support Center staff are available when neededMean VD D N S VS Count Std. Dev. 95% CI+-


22 |


Q28_4 Yale ITS Walk-in Support Center staff resolve problems in a timely mannerMean VD D N S VS Count Std. Dev. 95% CI+-


Q28_5 Yale ITS Walk-in Support Center staff speak and/or write clearly and conciselyMean VD D N S VS Count Std. Dev. 95% CI+-


| 23


Q28_6 Yale ITS Walk-in Support Center staff keep you informed about your issue(s)Mean VD D N S VS Count Std. Dev. 95% CI+-

ALL 4.09 1% 3% 18% 45% 34% 203 - -F 4.14 0% 1% 25% 34% 41% 40 - -G 4.02 3% 3% 18% 41% 35% 54 - -U 4.03 0% 3% 15% 57% 25% 60 - -A 4.20 0% 2% 15% 43% 40% 50 - -U All 4.11 1% 2% 17% 46% 34% 178 0.81 0.12UF 4.17 0% 0% 25% 33% 42% 36 0.81 0.26UG 4.06 3% 3% 17% 42% 36% 36 0.95 0.31UU 4.03 0% 3% 15% 57% 25% 60 0.74 0.19UA 4.20 0% 2% 15% 43% 39% 46 0.78 0.22M All 4.04 2% 4% 20% 35% 39% 129 - -MF 4.09 0% 0% 18% 55% 27% 11 - -MG 3.97 3% 3% 23% 33% 37% 86 - -MA 4.22 0% 6% 13% 34% 47% 32 - -F All 3.93 0% 7% 14% 57% 21% 42 - -FG 3.85 0% 9% 18% 52% 21% 33 - -FA 4.22 0% 0% 0% 78% 22% 9 - -H All 3.99 1% 7% 17% 44% 32% 107 - -HF 3.68 5% 16% 21% 21% 37% 19 - -HG 3.97 0% 4% 20% 51% 25% 71 - -HA 4.41 0% 6% 0% 41% 53% 17 - -

Q29_1 Distributed Support Provider (DSP) staff are available when neededMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 4.09 3% 7% 12% 34% 43% 229 - -F 4.02 4% 6% 15% 34% 41% 85 - -A 4.13 2% 8% 11% 35% 45% 145 - -U All 4.09 3% 7% 12% 34% 44% 224 1.04 0.14UF 4.04 4% 6% 15% 34% 41% 82 1.07 0.23UA 4.13 2% 8% 11% 35% 45% 142 1.02 0.17F All 3.88 0% 13% 25% 25% 38% 8 - -FF 3.00 0% 0% 100% 0% 0% 1 - -FA 4.00 0% 14% 14% 29% 43% 7 - -H All 3.83 2% 11% 23% 33% 32% 66 - -HF 3.48 4% 16% 36% 16% 28% 25 - -HA 4.05 0% 7% 15% 44% 34% 41 - -

Q29_2 Distributed Support Provider (DSP) staff are knowledgeableMean VD D N S VS Count Std. Dev. 95% CI+-


Q28_2 Yale ITS Walk-in Support Center staff are knowledgeableMean VD D N S VS Count Std. Dev. 95% CI+-


Q28_3 Yale ITS Walk-in Support Center staff are courteous and friendlyMean VD D N S VS Count Std. Dev. 95% CI+-


24 |


Mean N

Q29_3. Distributed Support Provider (DSP) staff are courteous and friendly

1 93

4.52 229 14%

Q29_5. Distributed Support Provider (DSP) staff speak and/or write clearly and concisely

1 86

4.32 227 14%

Q29_2. Distributed Support Provider (DSP) staff are knowledgeable

5 86

4.30 228 14%

Q29_4. Distributed Support Provider (DSP) staff resolve problems in a timely manner

7 80

4.17 227 14%

Q29_6. Distributed Support Provider (DSP) staff keep you informed about your issue(s)

6 80

4.16 224 14%

Q29_1. Distributed Support Provider (DSP) staff are available when needed

10 78

4.09 229 14%

Satisfaction with Aspects of DSP StaffPercents

Responding

| 25


Q29_3 Distributed Support Provider (DSP) staff are courteous and friendlyMean VD D N S VS Count Std. Dev. 95% CI+-


Q29_4 Distributed Support Provider (DSP) staff resolve problems in a timely mannerMean VD D N S VS Count Std. Dev. 95% CI+-


Q29_5 Distributed Support Provider (DSP) staff speak and/or write clearly and conciselyMean VD D N S VS Count Std. Dev. 95% CI+-


Q28_6 Yale ITS Walk-in Support Center staff keep you informed about your issue(s)Mean VD D N S VS Count Std. Dev. 95% CI+-


Q29_1 Distributed Support Provider (DSP) staff are available when neededMean VD D N S VS Count Std. Dev. 95% CI+-


Q29_2 Distributed Support Provider (DSP) staff are knowledgeableMean VD D N S VS Count Std. Dev. 95% CI+-


26 |


Q29_3 Distributed Support Provider (DSP) staff are courteous and friendlyMean VD D N S VS Count Std. Dev. 95% CI+-


Q29_4 Distributed Support Provider (DSP) staff resolve problems in a timely mannerMean VD D N S VS Count Std. Dev. 95% CI+-


Q29_5 Distributed Support Provider (DSP) staff speak and/or write clearly and conciselyMean VD D N S VS Count Std. Dev. 95% CI+-


Q29_6 Distributed Support Provider (DSP) staff keep you informed about your issue(s)Mean VD D N S VS Count Std. Dev. 95% CI+-


Q30_1 Student Technology Collaborative (STC) staff are available when neededMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 4.22 0% 4% 8% 50% 38% 135 - -G 4.31 0% 2% 4% 56% 39% 9 - -U 4.21 0% 4% 9% 49% 38% 126 - -U All 4.23 0% 4% 8% 50% 38% 133 0.75 0.13UG 4.43 0% 0% 0% 57% 43% 7 0.53 0.40UU 4.21 0% 4% 9% 49% 38% 126 0.77 0.13F All 3.96 0% 8% 17% 46% 29% 24 - -FG 3.96 0% 8% 17% 46% 29% 24 - -H All 4.00 0% 0% 13% 75% 13% 8 - -HG 4.00 0% 0% 13% 75% 13% 8 - -

Q30_2 Student Technology Collaborative (STC) staff are knowledgeableMean VD D N S VS Count Std. Dev. 95% CI+-


| 27



28 |


Mean N

Q30_3. Student Technology Collaborative (STC) staff are courteous and friendly

2 91

4.37 135 9%

Q30_1. Student Technology Collaborative (STC) staff are available when needed

4 88

4.22 135 9%

Q30_5. Student Technology Collaborative (STC) staff speak and/or write clearly and concisely

4 82

4.11 134 8%

Q30_2. Student Technology Collaborative (STC) staff are knowledgeable

5 77

3.96 133 8%

Q30_6. Student Technology Collaborative (STC) staff keep you informed about your issue(s)

8 72

3.91 133 8%

Q30_4. Student Technology Collaborative (STC) staff resolve problems in a timely manner

10 68

3.81 134 8%

Satisfaction with Aspects of STC StaffPercents

Responding

| 29


Q29_6 Distributed Support Provider (DSP) staff keep you informed about your issue(s)Mean VD D N S VS Count Std. Dev. 95% CI+-


Q30_1 Student Technology Collaborative (STC) staff are available when neededMean VD D N S VS Count Std. Dev. 95% CI+-


Q30_2 Student Technology Collaborative (STC) staff are knowledgeableMean VD D N S VS Count Std. Dev. 95% CI+-


Q30_3 Student Technology Collaborative (STC) staff are courteous and friendlyMean VD D N S VS Count Std. Dev. 95% CI+-


Q30_4 Student Technology Collaborative (STC) staff resolve problems in a timely mannerMean VD D N S VS Count Std. Dev. 95% CI+-


Q30_5 Student Technology Collaborative (STC) staff speak and/or write clearly and conciselyMean VD D N S VS Count Std. Dev. 95% CI+-


Q30_6 Student Technology Collaborative (STC) staff keep you informed about your issue(s)Mean VD D N S VS Count Std. Dev. 95% CI+-


30 |


Q30_3 Student Technology Collaborative (STC) staff are courteous and friendlyMean VD D N S VS Count Std. Dev. 95% CI+-


Q30_4 Student Technology Collaborative (STC) staff resolve problems in a timely mannerMean VD D N S VS Count Std. Dev. 95% CI+-


Q30_5 Student Technology Collaborative (STC) staff speak and/or write clearly and conciselyMean VD D N S VS Count Std. Dev. 95% CI+-


Q30_6 Student Technology Collaborative (STC) staff keep you informed about your issue(s)Mean VD D N S VS Count Std. Dev. 95% CI+-


| 31


ITS Website

32 |


Mean N

Q36_2. Yale ITS website up-to-dateness of content

8 66

3.74 1171 74%

Q36_1. Yale ITS website organization and ease of finding what you need

12 63

3.65 1215 77%

Satisfaction with Aspects of the Yale ITS WebsitePercents

Responding

See

A

Q38. Are there locations on campus where wired or wireless network connectivity could be improved? If so, please list the locations and be as specific as possible.

Q41. What contributes to your dissatisfaction with Yale VPN (Virtual Private Network)?

Satisfaction Scale

Very

Dissatisfied

1

Dissatisfied

2

Neutral

3

Satisfied

4

Very

Satisfied

5

| 33


Q36_1 Yale ITS website organization and ease of finding what you needMean VD D N S VS Count Std. Dev. 95% CI+-


Q36_2 Yale ITS website up-to-dateness of contentMean VD D N S VS Count Std. Dev. 95% CI+-


34 |



| 35


Networks

36 |


Mean N

Q40. Yale VPN (Virtual Private Network)

6 82

4.05 933 59%

Q37_1. Wired network speed

7 79

4.02 915 58%

Q37_2. Wireless network speed

13 69

3.74 1314 83%

Q37_3. Wireless network availability and reliability

22 56

3.44 1316 83%

Satisfaction with Aspects of Yale Network ServicesPercents

Responding

Q39

Yes No IDK CountALL 67% 27% 6% 1413F 79% 16% 5% 357G 80% 16% 4% 256U 49% 42% 9% 304A 63% 31% 6% 496U All 66% 27% 7% 1284UF 79% 16% 5% 323UG 81% 15% 5% 190UU 49% 42% 9% 304UA 63% 31% 7% 467L All 74% 23% 4% 318LF 74% 19% 7% 54LG 86% 12% 2% 165LA 53% 43% 4% 99M All 68% 30% 2% 345MF 85% 15% 0% 34MG 62% 36% 3% 193MA 74% 25% 2% 118F All 80% 17% 3% 278FF 76% 16% 8% 51FG 88% 11% 1% 136FA 70% 27% 2% 91H All 81% 16% 3% 398HF 85% 13% 2% 109HG 84% 14% 2% 154HA 74% 21% 5% 135

Do you use Yale VPN (Virtual Private Network), also known as Cisco AnyConnect, to access campus resources from off campus?

Satisfaction Scale

Very

Dissatisfied

1

Dissatisfied

2

Neutral

3

Satisfied

4

Very

Satisfied

5

| 37


Q37_1 Wired network speedMean VD D N S VS Count Std. Dev. 95% CI+-


Q37_2 Wireless network speedMean VD D N S VS Count Std. Dev. 95% CI+-


See

A

Q38. Are there locations on campus where wired or wireless network connectivity could be improved? If so, please list the locations and be as specific as possible.


38 |


Q37_3 Wireless network availability and reliabilityMean VD D N S VS Count Std. Dev. 95% CI+-


Q40 Yale VPN (Virtual Private Network)Mean VD D N S VS Count Std. Dev. 95% CI+-


Q43_1 Wired telephone equipment qualityMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.57 4% 12% 21% 46% 16% 534 - -F 3.42 4% 16% 26% 41% 13% 186 - -A 3.66 4% 10% 19% 49% 18% 348 - -U All 3.57 4% 12% 22% 47% 16% 490 1.03 0.09UF 3.40 4% 16% 27% 41% 12% 165 1.02 0.16UA 3.65 5% 10% 19% 49% 18% 325 1.03 0.11L All 3.59 3% 17% 18% 41% 21% 118 - -LF 3.57 0% 20% 23% 37% 20% 30 - -LA 3.60 5% 16% 16% 42% 22% 88 - -M All 4.11 1% 3% 13% 52% 32% 135 - -MF 4.00 3% 3% 10% 55% 28% 29 - -MA 4.14 0% 3% 13% 51% 33% 106 - -F All 3.60 2% 19% 16% 42% 21% 81 - -FF 3.70 5% 20% 10% 30% 35% 20 - -FA 3.57 2% 18% 18% 46% 16% 61 - -H All 3.34 7% 19% 22% 41% 13% 167 - -HF 3.22 10% 18% 26% 32% 14% 72 - -HA 3.43 4% 19% 18% 47% 12% 95 - -

| 39


Campus Phones

40 |


Mean N

Q43_2. Wired telephone sound quality

11 68

3.72 528 33%

Q43_3. Wired telephone voice mail

11 66

3.69 486 31%

Q43_1. Wired telephone equipment quality

16 62

3.57 534 34%

Satisfaction with Aspects of Wired Telephone ServicesPercents

Responding

Satisfaction Scale

Very

Dissatisfied

1

Dissatisfied

2

Neutral

3

Satisfied

4

Very

Satisfied

5

| 41


Q43_2 Wired telephone sound qualityMean VD D N S VS Count Std. Dev. 95% CI+-


Q43_3 Wired telephone voice mailMean VD D N S VS Count Std. Dev. 95% CI+-


Q40 Yale VPN (Virtual Private Network)Mean VD D N S VS Count Std. Dev. 95% CI+-


Q43_1 Wired telephone equipment qualityMean VD D N S VS Count Std. Dev. 95% CI+-


Q43_2 Wired telephone sound qualityMean VD D N S VS Count Std. Dev. 95% CI+-


Q43_3 Wired telephone voice mailMean VD D N S VS Count Std. Dev. 95% CI+-


42 |


29%

17%

12%

12%

11%

9%

9%

1%

Nortel 3903 & 3904

Cortelco 2210/2211

Cisco 6921

Cortelco 2730

Cortelco 2203

Cisco 7942G

Cisco 7962G

Cisco 7911G

Q42. Which of these is your primary desk phone?, n=1416 NOTE: Includes all survey respondents, including professional schools

ALL

| 43


NO

TE: T

hese

cha

rts

refl

ect

rati

ngs

for

all r

espo

nden

ts, i

nclu

ding

all

prof

essi

onal

sch

ool r

espo

nden

ts.

Mea

n-

+n

Mea

n-

+n

Mea

n-

+n

Q43

_1. C

isco

796

2G4.

263%

90%

874.

282%

91%

864.

176%

87%

83

Q43

_1. C

isco

794

2G3.

987%

80%

904.

091%

82%

903.

867%

75%

87

Q43

_1. C

isco

692

3.87

7%74

%12

13.

955%

79%

121

3.92

6%76

%11

3

Q43

_1. N

orte

l 390

3 &

390

43.

6315

%65

%27

93.

789%

71%

272

3.82

7%70

%26

1

Q43

_1. C

orte

lco

2730

3.63

17%

64%

118

3.64

16%

64%

118

3.56

21%

63%

109

Q43

_1. C

orte

lco

2203

3.15

33%

43%

100

3.40

22%

55%

983.

4419

%54

%85

Q43

_1. C

orte

lco

2210

/221

13.

1330

%42

%16

03.

3722

%53

%15

93.

3623

%55

%14

8

Sat

isfa

ctio

n w

ith A

spec

ts

of S

peci

fied

Tele

phon

es

Equ

ipm

ent Q

ualit

y (p

rim

ary

sort

)S

ound

Qua

lity

Voic

emai

l

44 |


NQ46. Yale could save a great deal of money by eliminating all desk phones and asking everybody to make calls using computers. How supportive would you be of this change?

45 55

654

Supportiveness for Eliminating All Desk Phones and Asking Everybody to Make Calls Using Computers, In Order to Save Yale Money

Q46

Not at all supportive Supportive

Very supportive Count

U All 45% 41% 14% 654F 45% 41% 15% 259A 45% 41% 13% 395U All 45% 41% 13% 602UF 45% 41% 14% 232UA 45% 41% 13% 370L All 53% 35% 12% 137LF 48% 36% 17% 42LA 55% 35% 11% 95M All 39% 43% 18% 145MF 41% 38% 22% 32MA 39% 44% 17% 113F All 41% 41% 17% 104FF 41% 35% 24% 34FA 41% 44% 14% 70H All 40% 38% 21% 193HF 38% 38% 24% 90HA 43% 39% 18% 103

Yale could save a great deal of money by eliminating all desk phones and asking everybody to make calls using computers. How supportive would you be of this change?


Not At All


Very

Supportive

Very

Important

| 45


Collaboration Services

46 |


58%

37%

80%

14%

18%

79%

4%

83%

93%

5%

Yale Connect (Exchange/Outlook)

EliApps (Google Apps for Education)

Q47. Which of the following Yale email and calendaring services do you use?, n=1883

ALL

F, n=453

G, n=464

U, n=286

A, n=680

6%

5%

4%

9%

5%

1%

5%

0%

7%

1%

0%

10%

7%

12%

1%

Adobe Connect for video-conferencing

Yale MeetingPlace for audio-conferencing

EliApps Hangouts for video-conferencing

Q53. Yale Yale audio and video-conferencing services used in the past year, n=2128

ALL

F, n=500

G, n=590

U, n=284

A, n=754

| 47


Q47

Count

Yale Connect (Exchange

/Outlook)

EliApps (Google Apps for

Education)ALL 1883 58% 37%F 453 80% 14%G 464 18% 79%U 286 4% 83%A 680 93% 5%U All 1232 58% 35%UF 302 73% 20%UG 185 31% 64%UU 286 4% 83%UA 459 93% 5%F All 269 49% 48%FF 49 88% 4%FG 131 4% 93%FA 89 96% 6%H All 382 63% 36%HF 102 96% 4%HG 148 14% 84%HA 132 93% 7%

Which of the following Yale email and calendaring services do you use?

48 |


Mean N

Q48_3. Yale Connect speed of email message delivery

5 80

3.97 780 49%

Q48_5. Yale Connect space available for storing email messages

7 79

3.96 757 48%

Q48_4. Yale Connect spam-filtering

8 76

3.92 775 49%

Q48_1. Yale Connect email features

7 74

3.86 779 49%

Q48_6. Managing departmental email accounts with Yale Connect

7 72

3.86 617 39%

Q48_2. Yale Connect email ease of use

9 74

3.85 783 49%

Satisfaction with Aspects of Yale Connect for EmailPercents

Responding

See

A

Q52. Are there any comments you would like to share about Yale email and calendaring services?

Satisfaction Scale

Very

Dissatisfied

1

Dissatisfied

2

Neutral

3

Satisfied

4

Very

Satisfied

5

| 49


Q48_1 Yale Connect email featuresMean VD D N S VS Count Std. Dev. 95% CI+-


Q48_2 Yale Connect email ease of useMean VD D N S VS Count Std. Dev. 95% CI+-


50 |


Q48_3 Yale Connect speed of email message deliveryMean VD D N S VS Count Std. Dev. 95% CI+-


Q48_4 Yale Connect spam-filteringMean VD D N S VS Count Std. Dev. 95% CI+-


| 51


Q48_5 Yale Connect space available for storing email messagesMean VD D N S VS Count Std. Dev. 95% CI+-


Q48_6 Managing departmental email accounts with Yale ConnectMean VD D N S VS Count Std. Dev. 95% CI+-


Q49_1 EliApps email featuresMean VD D N S VS Count Std. Dev. 95% CI+-


52 |


58%

37%

80%

14%

18%

79%

4%

83%

93%

5%



Q47. Which of the following Yale email and calendaring services do you use?, n=1883

ALL

F, n=453

G, n=464

U, n=286

A, n=680

6%

5%

4%

9%

5%

1%

5%

0%

7%

1%

0%

10%

7%

12%

1%




Q53. Yale audio and video-conferencing services used in the past year, n=2128

ALL

F, n=500

G, n=590

U, n=284

A, n=754

| 53


Q53

Count

Adobe Connect for video-

conferencing

Yale MeetingPlace

for audio-conferencing

EliApps Hangouts for

video-conferencing

ALL 2128 6% 5% 4%F 500 9% 5% 1%G 590 5% 0% 7%U 284 1% 0% 10%A 754 7% 12% 1%U All 1213 4% 6% 4%UF 302 7% 5% 1%UG 180 6% 0% 7%UU 284 1% 0% 10%UA 447 3% 13% 0%L All 285 6% 0% 0%LF 46 7% 0% 0%LG 147 5% 0% 0%LA 92 7% 0% 0%F All 254 13% 5% 7%FF 51 20% 6% 4%FG 119 8% 0% 13%FA 84 18% 11% 1%H All 376 9% 9% 4%HF 101 11% 6% 1%HG 144 1% 0% 8%HA 131 15% 20% 1%

Which of the following Yale audio and video-conferencing services have you used in the past year?

54 |


Mean N

Q49_5. EliApps space available for storing email messages

1 89

4.29 420 26%

Q49_3. EliApps speed of email message delivery

2 88

4.24 429 27%

Q49_2. EliApps email ease of use

2 88

4.24 430 27%

Q49_1. EliApps email features

2 86

4.19 420 26%

Q49_4. EliApps spam-filtering

10 74

3.92 423 27%

Satisfaction with Aspects of EliApps for EmailPercents

Responding

Satisfaction Scale

Very

Dissatisfied

1

Dissatisfied

2

Neutral

3

Satisfied

4

Very

Satisfied

5

| 55


Q48_6 Managing departmental email accounts with Yale ConnectMean VD D N S VS Count Std. Dev. 95% CI+-


Q49_1 EliApps email featuresMean VD D N S VS Count Std. Dev. 95% CI+-


Q49_2 EliApps email ease of useMean VD D N S VS Count Std. Dev. 95% CI+-


Q49_3 EliApps speed of email message deliveryMean VD D N S VS Count Std. Dev. 95% CI+-


Q49_2 EliApps email ease of useMean VD D N S VS Count Std. Dev. 95% CI+-


Q49_3 EliApps speed of email message deliveryMean VD D N S VS Count Std. Dev. 95% CI+-


56 |


Q49_4 EliApps spam-filteringMean VD D N S VS Count Std. Dev. 95% CI+-


Q49_5 EliApps space available for storing email messagesMean VD D N S VS Count Std. Dev. 95% CI+-


| 57



58 |


Mean N

Q50_2. Yale Connect ease of creating and editing calendar events

6 73

3.86 575 36%

Q50_3. Yale Connect ease of sharing calendar events with other people

6 73

3.86 545 34%

Q50_1. Yale Connect calendar features

6 73

3.85 574 36%

Q50_4. Yale Connect ease of sharing calendars with other people

11 66

3.71 523 33%

Q50_5. Yale Connect ease of syncing your calendar with all your devices

15 65

3.66 506 32%

Q50_6. Documentation of how to use Yale Connect calendar features

17 57

3.52 495 31%

Satisfaction with Aspects of Yale Connect for CalendaringPercents

Responding

| 59


Q50_2 Yale Connect ease of creating and editing calendar eventsMean VD D N S VS Count Std. Dev. 95% CI+-


Q50_1 Yale Connect calendar featuresMean VD D N S VS Count Std. Dev. 95% CI+-


60 |


Q50_4 Yale Connect ease of sharing calendars with other peopleMean VD D N S VS Count Std. Dev. 95% CI+-


Q50_3 Yale Connect ease of sharing calendar events with other peopleMean VD D N S VS Count Std. Dev. 95% CI+-


| 61


Q50_6 Documentation of how to use Yale Connect calendar featuresMean VD D N S VS Count Std. Dev. 95% CI+-


Q51_1 EliApps calendar featuresMean VD D N S VS Count Std. Dev. 95% CI+-


Q50_5 Yale Connect ease of syncing your calendar with all your devicesMean VD D N S VS Count Std. Dev. 95% CI+-


62 |


Mean N

Q51_2. EliApps ease of creating and editing calendar events

3 83

4.17 241 15%

Q51_1. EliApps calendar features

2 83

4.17 244 15%

Q51_4. EliApps ease of sharing calendars with other people

2 79

4.13 224 14%

Q51_3. EliApps ease of sharing calendar events with other people

3 80

4.11 225 14%

Q51_5. EliApps ease of syncing your calendar with all your devices

9 75

3.96 235 15%

Q51_6. Documentation of how to use EliApps calendar features

7 68

3.85 216 14%

Satisfaction with Aspects of EliApps for CalendaringPercents

Responding

| 63


Q50_6 Documentation of how to use Yale Connect calendar featuresMean VD D N S VS Count Std. Dev. 95% CI+-


Q51_1 EliApps calendar featuresMean VD D N S VS Count Std. Dev. 95% CI+-


Q51_2 EliApps ease of creating and editing calendar eventsMean VD D N S VS Count Std. Dev. 95% CI+-


Q51_3 EliApps ease of sharing calendar events with other peopleMean VD D N S VS Count Std. Dev. 95% CI+-


Q51_2 EliApps ease of creating and editing calendar eventsMean VD D N S VS Count Std. Dev. 95% CI+-


Q51_3 EliApps ease of sharing calendar events with other peopleMean VD D N S VS Count Std. Dev. 95% CI+-


64 |


Q51_4 EliApps ease of sharing calendars with other peopleMean VD D N S VS Count Std. Dev. 95% CI+-


Q51_5 EliApps ease of syncing your calendar with all your devicesMean VD D N S VS Count Std. Dev. 95% CI+-


| 65


Q51_6 Documentation of how to use EliApps calendar featuresMean VD D N S VS Count Std. Dev. 95% CI+-


Q54_1 Adobe Connect for video-conferencingMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.71 7% 10% 16% 41% 27% 51 - -F 3.90 9% 2% 11% 47% 32% 24 - -G 3.32 1% 36% 13% 29% 21% 12 - -U 2.00 50% 0% 50% 0% 0% 2 - -A 3.96 1% 2% 24% 47% 26% 13 - -U All 3.73 7% 9% 16% 41% 27% 44 1.17 0.35UF 3.95 10% 0% 10% 48% 33% 21 1.16 0.50UG 3.30 0% 40% 10% 30% 20% 10 1.25 0.78UU 2.00 50% 0% 50% 0% 0% 2 1.41 1.96UA 4.00 0% 0% 27% 45% 27% 11 0.77 0.46L All 3.94 0% 13% 25% 19% 44% 16 - -LF 3.67 0% 33% 0% 33% 33% 3 - -LG 3.71 0% 14% 43% 0% 43% 7 - -LA 4.33 0% 0% 17% 33% 50% 6 - -F All 3.67 3% 12% 12% 61% 12% 33 - -FF 3.67 0% 11% 22% 56% 11% 9 - -FG 3.22 11% 11% 22% 56% 0% 9 - -FA 3.93 0% 13% 0% 67% 20% 15 - -H All 3.38 13% 13% 16% 44% 16% 32 - -HF 3.27 9% 18% 27% 27% 18% 11 - -HG 3.00 50% 0% 0% 0% 50% 2 - -HA 3.47 11% 11% 11% 58% 11% 19 - -

66 |


6%

5%

4%

9%

5%

1%

5%

0%

7%

1%

0%

10%

7%

12%

1%




Q53. Yale audio and video-conferencing services used in the past year, n=2128

ALL

F, n=500

G, n=590

U, n=284

A, n=754

| 67


Q53

Count

Adobe Connect for video-

conferencing

Yale MeetingPlace

for audio-conferencing

EliApps Hangouts for

video-conferencing

ALL 2128 6% 5% 4%F 500 9% 5% 1%G 590 5% 0% 7%U 284 1% 0% 10%A 754 7% 12% 1%U All 1213 4% 6% 4%UF 302 7% 5% 1%UG 180 6% 0% 7%UU 284 1% 0% 10%UA 447 3% 13% 0%L All 285 6% 0% 0%LF 46 7% 0% 0%LG 147 5% 0% 0%LA 92 7% 0% 0%F All 254 13% 5% 7%FF 51 20% 6% 4%FG 119 8% 0% 13%FA 84 18% 11% 1%H All 376 9% 9% 4%HF 101 11% 6% 1%HG 144 1% 0% 8%HA 131 15% 20% 1%

Which of the following Yale audio and video-conferencing services have you used in the past year?

68 |


Mean N

Q54_3. Yale MeetingPlace for audio-conferencing

3 84

4.08 73 5%

Q54_1. Adobe Connect for video-conferencing

16 67

3.71 51 3%

Q54_2. EliApps Hangouts for video-conferencing

11 62

3.64 48 3%

Satisfaction with Specified Video-Conferencing ToolsPercents

Responding

See

AQ59. Why don’t you use web-based vedeo-conferencing for your work?

| 69


Q54_2 EliApps Hangouts for video-conferencingMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.64 6% 4% 27% 43% 19% 48 - -F 3.05 23% 0% 26% 51% 0% 4 - -G 3.48 7% 8% 23% 53% 9% 14 - -U 3.76 3% 3% 31% 38% 24% 29 - -A 4.95 0% 0% 0% 5% 95% 1 - -U All 3.63 7% 4% 28% 41% 20% 46 1.06 0.31UF 3.00 25% 0% 25% 50% 0% 4 1.41 1.39UG 3.42 8% 8% 25% 50% 8% 12 1.08 0.61UU 3.76 3% 3% 31% 38% 24% 29 0.99 0.36UA 5.00 0% 0% 0% 0% 100% 1 - -F All 3.94 0% 6% 11% 67% 17% 18 - -FF 3.50 0% 0% 50% 50% 0% 2 - -FG 4.00 0% 7% 7% 67% 20% 15 - -FA 4.00 0% 0% 0% 100% 0% 1 - -H All 3.92 0% 8% 8% 69% 15% 13 - -HF 4.00 0% 0% 0% 100% 0% 1 - -HG 3.82 0% 9% 9% 73% 9% 11 - -HA 5.00 0% 0% 0% 0% 100% 1 - -

Q54_3 Yale MeetingPlace for audio-conferencingMean VD D N S VS Count Std. Dev. 95% CI+-


Q51_6 Documentation of how to use EliApps calendar featuresMean VD D N S VS Count Std. Dev. 95% CI+-


Q54_1 Adobe Connect for video-conferencingMean VD D N S VS Count Std. Dev. 95% CI+-


70 |


77%

55%

50%

27%

23%

23%

57%

71%

43%

29%

0%

29%

100%

25%

38%

13%

38%

25%

100%

100%

100%

100%

0%

0%

67%

67%

67%

33%

33%

17%

Adobe Connect reliability of connection

Adobe Connect ease of use

Adobe Connect sound quality

Adobe Connect picture quality

Adobe Connect features

Other

Q55. Which of the following items factor into your dissatisfaction with Adobe Connect for video-conferencing?, n=22

ALL

F, n=7

G, n=8

U, n=1

A, n=6

See

A

Q55_6. Other item factoring into dissatisfaction with Adobe Connect for video-conferencing.

| 71


Q55

Count





Adobe Connect features Other

ALL 22 77% 55% 50% 27% 23% 23%F 7 57% 71% 43% 29% 0% 29%G 8 100% 25% 38% 13% 38% 25%U 1 100% 100% 100% 100% 0% 0%A 6 67% 67% 67% 33% 33% 17%U All 7 86% 57% 57% 29% 29% 43%UF 2 50% 100% 50% 50% 0% 50%UG 4 100% 25% 50% 0% 50% 50%UU 1 100% 100% 100% 100% 0% 0%UA 0 100% 0% 100% 0% 0% 0%L All 2 100% 50% 0% 50% 0% 0%LF 1 100% 100% 0% 0% 0% 0%LG 1 100% 0% 0% 100% 0% 0%LA 0 100% 0% 100% 0% 0% 0%F All 5 60% 60% 20% 0% 20% 0%FF 1 0% 100% 0% 0% 0% 0%FG 2 100% 50% 0% 0% 50% 0%FA 2 50% 50% 50% 0% 0% 0%H All 8 75% 50% 75% 38% 25% 25%HF 3 67% 33% 67% 33% 0% 33%HG 1 100% 0% 100% 0% 0% 0%HA 4 75% 75% 75% 50% 50% 25%

Q56

Count

EliApps Hangouts

reliability of connection

EliApps Hangouts sound

quality

EliApps Hangouts

picture quality

EliApps Hangouts ease

of use

EliApps Hangouts

features OtherALL 7 57% 43% 43% 14% 0% 57%F 1 0% 0% 0% 0% 0% 100%G 4 75% 50% 75% 25% 0% 50%U 2 50% 50% 0% 0% 0% 50%U All 5 40% 20% 20% 20% 0% 60%UF 1 0% 0% 0% 0% 0% 100%UG 2 50% 0% 50% 50% 0% 50%UU 2 50% 50% 0% 0% 0% 50%F All 1 100% 100% 100% 0% 0% 0%FG 1 100% 100% 100% 0% 0% 0%H All 1 100% 100% 100% 0% 0% 100%HG 1 100% 100% 100% 0% 0% 100%

Q57

Count

Yale MeetingPlace


Yale MeetingPlace

ease of use

Yale MeetingPlace sound quality

Yale MeetingPlace

features OtherALL 8 50% 38% 38% 0% 50%F 3 100% 33% 67% 0% 67%A 5 20% 40% 20% 0% 40%U All 2 50% 50% 0% 0% 50%UF 1 100% 0% 0% 0% 100%

Which of the following items factor into your dissatisfaction with Adobe Connect for video-conferencing?

Which of the following items factor into your dissatisfaction with EliApps Hangouts for video-conferencing?

Which of the following items factor into your dissatisfaction with Yale MeetingPlace for audio-conferencing?

72 |


57%

43%

43%

14%

0%

57%

0%

0%

0%

0%

0%

100%

75%

50%

75%

25%

0%

50%

50%

50%

0%

0%

0%

50%

EliApps Hangouts reliability of connection

EliApps Hangouts sound quality

EliApps Hangouts picture quality

EliApps Hangouts ease of use

EliApps Hangouts features

Other

Q56. Which of the following items factor into your dissatisfaction with EliApps Hangouts for video-conferencing?, n=7

ALL

F, n=1

G, n=4

U, n=2

50%

38%

38%

0%

50%

100%

33%

67%

0%

67%

20%

40%

20%

0%

40%

Yale MeetingPlace reliability of connection

Yale MeetingPlace ease of use


Yale MeetingPlace features

Other

Q57. Which of the following items factor into your dissatisfaction with Yale Meeting Place for video-conferencing?, n=8

ALL

F, n=3

A, n=5

| 73


Q55

Count







Q56

Count

EliApps Hangouts



quality

EliApps Hangouts

picture quality


of use

EliApps Hangouts


Q57

Count

Yale MeetingPlace


Yale MeetingPlace

ease of use


Yale MeetingPlace





UA 1 0% 100% 0% 0% 0%F All 3 0% 0% 33% 0% 67%FA 3 0% 0% 33% 0% 67%H All 3 100% 67% 67% 0% 33%HF 2 100% 50% 100% 0% 50%HA 1 100% 100% 0% 0% 0%

Q55

Count







Q56

Count

EliApps Hangouts



quality

EliApps Hangouts

picture quality


of use

EliApps Hangouts


Q57

Count

Yale MeetingPlace


Yale MeetingPlace

ease of use


Yale MeetingPlace





See

A

Q56_6. Other item factoring into dissatisfaction with EliApps Hangouts for video-conferencing.

Q57_6. Other item factoring into dissatisfaction with Yale Meeting Place for video-conferencing.

74 |



| 75


Printing at Yale

76 |


Mean N

Q62. Printing at Yale

15 66

3.64 935 59%

Satisfaction with Aspects of Printing at YalePercents

Responding

60%

51%

35%

31%

44%

48%

24%

24%

16%

44%

65%

60%

35%

37%

45%

67%

69%

47%

40%

24%

42%

16%

27%

13%

67%

Ease of sending print orders

Value for cost

Convenience of printer locations

Ease of managing account

Other

Q64. Which of the following items factor into your dissatisfaction with printing at Yale?, n=259

ALL

F, n=25

G, n=131

U, n=58

A, n=45

See

AQ65_5. Other item factoring into dissatisfaction with printing at Yale.

Satisfaction Scale

Very

Dissatisfied

1

Dissatisfied

2

Neutral

3

Satisfied

4

Very

Satisfied

5

| 77


Q62 Printing at YaleMean VD D N S VS Count Std. Dev. 95% CI+-


Q66_1 Box at Yale (yale.box.com)Mean VD D N S VS Count Std. Dev. 95% CI+-


Q64 Which of the following items factor into your dissatisfaction with printing at Yale?

CountEase of sending

print orders Value for costConvenience of

printer locations

Ease of managing

account OtherALL 259 60% 51% 35% 31% 44%F 25 48% 24% 24% 16% 44%G 131 65% 60% 35% 37% 45%U 58 67% 69% 47% 40% 24%A 45 42% 16% 27% 13% 67%U All 132 55% 44% 37% 28% 40%UF 18 44% 6% 33% 6% 44%UG 30 53% 53% 30% 40% 50%UU 58 67% 69% 47% 40% 24%UA 26 38% 4% 27% 4% 62%L All 46 76% 65% 30% 35% 39%LG 46 76% 65% 30% 35% 39%F All 46 74% 57% 28% 46% 59%FF 6 67% 83% 0% 50% 33%FG 30 80% 57% 33% 53% 50%FA 10 60% 40% 30% 20% 100%H All 35 37% 49% 43% 20% 46%HF 1 0% 0% 0% 0% 100%HG 25 40% 60% 52% 16% 44%HA 9 33% 22% 22% 33% 44%

78 |


Q39

Yes No IDK CountALL 67% 27% 6% 1413F 79% 16% 5% 357G 80% 16% 4% 256U 49% 42% 9% 304A 63% 31% 6% 496U All 66% 27% 7% 1284UF 79% 16% 5% 323UG 81% 15% 5% 190UU 49% 42% 9% 304UA 63% 31% 7% 467L All 74% 23% 4% 318LF 74% 19% 7% 54LG 86% 12% 2% 165LA 53% 43% 4% 99M All 68% 30% 2% 345MF 85% 15% 0% 34MG 62% 36% 3% 193MA 74% 25% 2% 118F All 80% 17% 3% 278FF 76% 16% 8% 51FG 88% 11% 1% 136FA 70% 27% 2% 91H All 81% 16% 3% 398HF 85% 13% 2% 109HG 84% 14% 2% 154HA 74% 21% 5% 135

Q60

Yes No IDK CountALL 73% 23% 4% 1297F 56% 40% 4% 325G 72% 25% 3% 204U 86% 14% 0% 297A 76% 17% 7% 471U All 72% 24% 4% 1249UF 56% 41% 4% 308UG 70% 27% 3% 185UU 86% 14% 0% 297UA 76% 17% 7% 459F All 80% 18% 2% 264FF 67% 27% 6% 51FG 83% 16% 1% 125FA 84% 16% 0% 88H All 84% 13% 3% 378HF 72% 23% 5% 103HG 95% 5% 1% 146HA 81% 13% 5% 129

Do you use Yale's printers in your office or the computer labs?

Do you use Yale VPN (Virtual Private Network), also known as Cisco AnyConnect, to access campus resources from off campus?

| 79


Backing Up, Storage and Servers

80 |


40%

24%

22%

13%

31%

27%

31%

21%

52%

29%

10%

0%

32%

27%

10%

0%

38%

17%

33%

24%

Box at Yale (yale.box.com)

Other private cloud storage

Secure File Transfer Service (files.yale.edu)

Yale backup service (Tivoli, Crashplan, Mozy)

Q65. Which of the following data storage and backup solutions do you use?, n=2462

ALL

F, n=536

G, n=785

U, n=291

A, n=850

See

A

Q66_5. Other private cloud storage used.

Q71. Why are you not using Box at Yale?

| 81


Q65

CountBox at Yale

(yale.box.com)Other private

cloud storage

Secure File Transfer Service

(files.yale.edu)

Yale backup service (Tivoli,

Crashplan, Mozy)

ALL 2462 40% 24% 22% 13%F 536 31% 27% 31% 21%G 785 52% 29% 10% 0%U 291 32% 27% 10% 0%A 850 38% 17% 33% 24%U All 1228 34% 22% 25% 10%UF 305 31% 26% 31% 14%UG 180 44% 27% 21% 0%UU 291 32% 27% 10% 0%UA 452 34% 14% 33% 19%L All 276 45% 26% 11% 16%LF 48 29% 27% 8% 35%LG 152 48% 33% 4% 0%LA 76 47% 11% 25% 36%M All 321 52% 28% 16% 12%MF 30 17% 50% 10% 33%MG 180 67% 31% 7% 0%MA 111 37% 19% 31% 26%F All 260 57% 26% 22% 18%FF 51 45% 25% 35% 35%FG 127 68% 24% 6% 0%FA 82 49% 29% 37% 34%H All 377 33% 25% 28% 18%HF 102 30% 25% 43% 27%HG 146 32% 29% 8% 0%HA 129 37% 20% 39% 29%

Which of the following data storage and backup solutions do you use?

82 |


Mean N

Q66_2. Secure File Transfer Service (files.yale.edu)

6 80

4.00 322 20%

Q66_1. Box at Yale (yale.box.com)

10 76

3.95 465 29%

Q66_3. Yale backup service (Tivoli, Crashplan, Mozy)

8 65

3.65 132 8%

Satisfaction with Yale-Sponsored Data Storage and Backup Solutions

Percents Responding

Satisfaction Scale

Very

Dissatisfied

1

Dissatisfied

2

Neutral

3

Satisfied

4

Very

Satisfied

5

| 83


Q66_2 Secure File Transfer Service (files.yale.edu)Mean VD D N S VS Count Std. Dev. 95% CI+-


Q66_3 Yale backup service (Tivoli, Crashplan, Mozy)Mean VD D N S VS Count Std. Dev. 95% CI+-


Q62 Printing at YaleMean VD D N S VS Count Std. Dev. 95% CI+-


Q66_1 Box at Yale (yale.box.com)Mean VD D N S VS Count Std. Dev. 95% CI+-


84 |


59%

41%

38%

51%

56%

33%

33%

50%

50%

50%

33%

46%

40%

20%

60%

100%

76%

43%

43%

48%

Box at Yale ease of use

Box at Yale features

Box at Yale reliability

Other

Q67. Which of the following items factor into your dissatisfaction with Box at Yale?, n=68

ALL

F, n=18

G, n=24

U, n=5

A, n=21

Q66_2 Secure File Transfer Service (files.yale.edu)Mean VD D N S VS Count Std. Dev. 95% CI+-


Q66_3 Yale backup service (Tivoli, Crashplan, Mozy)Mean VD D N S VS Count Std. Dev. 95% CI+-


See

AQ67_4. Other item factoring into dissatisfaction with Box at Yale.

| 85


Q67

CountBox at Yale ease

of useBox at Yale

featuresBox at Yale

reliability OtherALL 68 59% 41% 38% 51%F 18 56% 33% 33% 50%G 24 50% 50% 33% 46%U 5 40% 20% 60% 100%A 21 76% 43% 43% 48%U All 43 67% 47% 40% 49%UF 13 54% 38% 31% 54%UG 9 78% 78% 44% 11%UU 5 40% 20% 60% 100%UA 16 81% 44% 38% 50%L All 5 40% 60% 20% 60%LF 1 100% 100% 100% 0%LG 3 0% 67% 0% 100%LA 1 100% 0% 0% 0%M All 6 17% 17% 33% 67%MG 6 17% 17% 33% 67%F All 9 56% 22% 44% 56%FF 2 50% 0% 50% 50%FG 6 67% 33% 33% 50%FA 1 0% 0% 100% 100%H All 5 60% 40% 40% 40%HF 2 50% 0% 0% 50%HA 3 67% 67% 67% 33%

Q68

Count


ease of use


features OtherALL 25 84% 44% 24%F 13 85% 69% 38%G 1 0% 100% 0%A 11 91% 9% 9%U All 17 76% 35% 29%UF 7 71% 57% 57%UG 1 0% 100% 0%UA 9 89% 11% 11%F All 1 100% 100% 0%FF 1 100% 100% 0%H All 7 100% 57% 14%HF 5 100% 80% 20%HA 2 100% 0% 0%

Q69

Count


Crashplan, Mozy) reliability


Crashplan, Mozy) ease of

use


Crashplan, Mozy) features Other

ALL 21 52% 43% 14% 52%F 13 46% 38% 23% 54%A 8 63% 50% 0% 50%U All 9 67% 33% 11% 56%

Which of the following items factor into your dissatisfaction with Box at Yale?

Which of the following items factor into your dissatisfaction with Secure File Transfer Service?

Which of the following items factor into your dissatisfaction with backup service (Tivoli, Crashplan, Mozy)?

86 |


84%

44%

24%

85%

69%

38%

0%

100%

0%

91%

9%

9%

Secure File Transfer Service ease of use

Secure File Transfer Service features

Other

Q68. Which of the following items factor into your dissatisfaction with Secure File Transfer Service?, n=25

ALL

F, n=13

G, n=1

A, n=11

52%

43%

14%

52%

46%

38%

23%

54%

63%

50%

0%

50%

Yale backup service reliability

Yale backup service ease of use

Yale backup service features

Other

Q69. Which of the following items factor into your dissatisfaction with backup service (Tivoli, Crashplan, Mozy)?, n=68

ALL

F, n=13

A, n=8

See

A

Q68_4. Other item factoring into dissatisfaction with Secure Files Transfer Service.

Q69_4. Other item factoring into dissatisfaction with backup service (Tivoli, Crashplan, Mozy).

| 87


Q67


of useBox at Yale

featuresBox at Yale


Q68

Count


ease of use



Q69

Count





use



ALL 21 52% 43% 14% 52%F 13 46% 38% 23% 54%A 8 63% 50% 0% 50%U All 9 67% 33% 11% 56%




UF 5 60% 40% 20% 60%UA 4 75% 25% 0% 50%L All 2 100% 100% 50% 0%LF 1 100% 100% 100% 0%LA 1 100% 100% 0% 0%M All 3 67% 100% 0% 0%MF 2 50% 100% 0% 0%MA 1 100% 100% 0% 0%F All 3 33% 0% 0% 67%FF 3 33% 0% 0% 67%H All 4 0% 25% 25% 100%HF 2 0% 0% 50% 100%HA 2 0% 50% 0% 100%

Q67


of useBox at Yale

featuresBox at Yale


Q68

Count


ease of use



Q69

Count





use



ALL 21 52% 43% 14% 52%F 13 46% 38% 23% 54%A 8 63% 50% 0% 50%U All 9 67% 33% 11% 56%




88 |



| 89


Software Library

90 |


Mean N

Q72. ITS Software Library

6 68

3.77 1076 68%

Satisfaction with ITS Software LibraryPercents

Responding

82%

42%

21%

25%

85%

56%

26%

19%

82%

42%

24%

31%

88%

31%

19%

6%

74%

32%

5%

26%

Selection of software

Ease of licensing

Quality of support for using or troubleshooting

Other

Q73. Which of the following items factor into your dissatisfaction with ITS Software Library?, n=134

ALL

F, n=27

G, n=72

U, n=16

A, n=19

See

A

Q73_4. Other item factoring into dissatisfaction with ITS Software Libary.

Q74. What additional software do you think should be available in the ITS Software Library?

Satisfaction Scale

Very

Dissatisfied

1

Dissatisfied

2

Neutral

3

Satisfied

4

Very

Satisfied

5

| 91


Q66_5 Other specified Yale-sponsored data storage and backup solutionMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.61 0% 0% 56% 26% 17% 4 - -F 3.51 0% 0% 58% 34% 8% 2 - -G 3.70 0% 0% 55% 21% 25% 2 - -U All 3.00 0% 0% 100% 0% 0% 2 0.00 -UF 3.00 0% 0% 100% 0% 0% 1 - -UG 3.00 0% 0% 100% 0% 0% 1 - -L All 4.00 0% 0% 33% 33% 33% 3 - -LF 4.00 0% 0% 0% 100% 0% 1 - -LG 4.00 0% 0% 50% 0% 50% 2 - -M All 4.50 0% 0% 0% 50% 50% 8 - -MF 4.50 0% 0% 0% 50% 50% 2 - -MG 4.25 0% 0% 0% 75% 25% 4 - -MA 5.00 0% 0% 0% 0% 100% 2 - -F All 4.50 0% 0% 0% 50% 50% 4 - -FF 4.00 0% 0% 0% 100% 0% 1 - -FG 4.67 0% 0% 0% 33% 67% 3 - -H All 4.25 0% 0% 25% 25% 50% 4 - -HF 4.00 0% 0% 0% 100% 0% 1 - -HG 4.33 0% 0% 33% 0% 67% 3 - -

Q72 ITS Software LibraryMean VD D N S VS Count Std. Dev. 95% CI+-


Q73

CountSelection of

softwareEase of

licensing

Quality of support for

using or troubleshooting Other

ALL 134 82% 42% 21% 25%F 27 85% 56% 26% 19%G 72 82% 42% 24% 31%U 16 88% 31% 19% 6%A 19 74% 32% 5% 26%U All 50 86% 38% 14% 20%UF 11 91% 64% 18% 9%UG 14 93% 36% 7% 29%UU 16 88% 31% 19% 6%UA 9 67% 22% 11% 44%L All 21 86% 57% 24% 19%LF 1 100% 0% 0% 0%LG 18 83% 56% 28% 22%LA 2 100% 100% 0% 0%M All 19 63% 26% 26% 53%MF 1 100% 100% 0% 0%MG 17 65% 24% 29% 53%MA 1 0% 0% 0% 100%F All 21 95% 48% 29% 19%FF 5 100% 40% 40% 20%FG 12 92% 58% 33% 25%FA 4 100% 25% 0% 0%H All 23 74% 43% 22% 22%HF 9 67% 56% 33% 33%HG 11 82% 36% 18% 18%HA 3 67% 33% 0% 0%

Which of the following items factor into your dissatisfaction with ITS Software Library?

92 |



| 93


Computer Labs

94 |


Mean N

Q76_3. Departmental computer labs

17% - USED AT ALL

256

Mean N


49% - USED AT ALL

142

Q76_1. Public computer labs (ex: Connecticut Hall, Bass, Dunham)

52

168

Q76_2. Residential computer labs in residential colleges and graduate dorms

16

146

Mean N

Q76_2. Residential computer labs in residential colleges and graduate dorms

82% - USED AT ALL

168

Q76_1. Public computer labs (ex: Connecticut Hall, Bass, Dunham)

82

168


36

166

How Often Specified Campus Computer Labs Are Used by Faculty While School Is in Session

How Often Specified Campus Computer Labs Are Used by Grad Students While School Is in Session

How Often Specified Campus Computer Labs Are Used by Undergraduates While School Is in Session

Daily2-3 Times a

Week

Once a

Week

2-3 Times a

Month

Once a

Month

Less Than

Once a

Month

Never

| 95


Q76_1 Public computer labs (ex: Connecticut Hall, Bass, Dunham)

Never

Less than Once a Month

Once a Month

2-3 Times a Month

Once a Week

2-3 Times a Week Daily Count

ALL 34% 22% 11% 14% 7% 11% 1% 346G 48% 23% 5% 9% 5% 9% 2% 168U 18% 22% 15% 20% 10% 14% 1% 168A 70% 10% 19% 0% 0% 0% 0% 10U All 30% 24% 11% 15% 7% 12% 1% 298UG 43% 28% 4% 10% 5% 10% 1% 120UU 18% 22% 15% 20% 10% 14% 1% 168UA 70% 10% 20% 0% 0% 0% 0% 10L All 79% 8% 6% 3% 1% 3% 1% 143LG 79% 8% 6% 3% 1% 3% 1% 143M All 62% 12% 8% 6% 6% 3% 3% 128MG 62% 12% 8% 6% 6% 3% 3% 128F All 34% 12% 13% 11% 7% 12% 11% 91FG 34% 11% 13% 11% 7% 12% 11% 89FA 50% 50% 0% 0% 0% 0% 0% 2H All 42% 15% 11% 17% 4% 8% 5% 103HG 40% 15% 11% 17% 4% 8% 5% 100HA 100% 0% 0% 0% 0% 0% 0% 3

Q76_2 Residential computer labs in residential colleges and graduate dorms

Never


Once a Month

2-3 Times a Month

Once a Week


ALL 50% 10% 9% 13% 7% 7% 3% 324G 84% 6% 1% 4% 2% 1% 2% 146U 18% 14% 17% 21% 13% 13% 4% 168A 100% 0% 0% 0% 0% 0% 0% 10U All 46% 11% 10% 14% 8% 8% 3% 295UG 83% 7% 1% 4% 2% 1% 3% 117UU 18% 14% 17% 21% 13% 13% 4% 168UA 100% 0% 0% 0% 0% 0% 0% 10M All 92% 3% 2% 2% 0% 1% 1% 128MG 92% 3% 2% 2% 0% 1% 1% 128F All 92% 2% 1% 2% 1% 0% 1% 91FG 92% 2% 1% 2% 1% 0% 1% 89FA 100% 0% 0% 0% 0% 0% 0% 2H All 80% 8% 5% 3% 3% 1% 0% 98HG 79% 8% 5% 3% 3% 1% 0% 95HA 100% 0% 0% 0% 0% 0% 0% 3

Q76_3 Departmental computer labs

Never


Once a Month

2-3 Times a Month

Once a Week


ALL 69% 12% 5% 3% 3% 4% 4% 588F 83% 9% 0% 1% 1% 2% 2% 256G 51% 12% 9% 4% 6% 8% 11% 142U 64% 15% 8% 4% 4% 3% 1% 166A 57% 17% 4% 4% 5% 4% 9% 23U All 69% 12% 5% 3% 3% 4% 4% 559UF 83% 10% 0% 1% 1% 2% 2% 250UG 48% 12% 9% 4% 6% 8% 13% 120UU 64% 15% 8% 4% 4% 3% 1% 166UA 57% 17% 4% 4% 4% 4% 9% 23M All 68% 11% 6% 2% 7% 3% 3% 142MF 93% 7% 0% 0% 0% 0% 0% 15MG 65% 11% 7% 2% 8% 3% 3% 127F All 69% 8% 6% 3% 6% 5% 4% 125FF 94% 3% 0% 0% 0% 3% 0% 33FG 59% 10% 8% 5% 7% 6% 6% 87FA 80% 0% 0% 0% 20% 0% 0% 5

Q96_1 University Library research databases

Never


Once a Month

2-3 Times a Month

Once a Week


ALL 32% 20% 11% 12% 7% 10% 9% 1261F 24% 14% 12% 10% 7% 17% 15% 307G 14% 19% 12% 13% 13% 17% 12% 216U 18% 30% 16% 20% 8% 7% 1% 287A 55% 17% 6% 7% 3% 4% 8% 452U All 32% 20% 11% 11% 7% 10% 9% 1180UF 24% 14% 12% 10% 7% 17% 15% 286UG 12% 19% 11% 12% 14% 18% 14% 176UU 18% 30% 16% 20% 8% 7% 1% 287UA 56% 17% 6% 7% 3% 4% 8% 431M All 42% 24% 14% 11% 5% 3% 1% 318MF 39% 26% 13% 23% 0% 0% 0% 31MG 33% 25% 19% 11% 6% 4% 2% 174MA 57% 22% 6% 8% 5% 2% 0% 113F All 21% 15% 14% 18% 11% 11% 10% 256FF 22% 20% 6% 18% 12% 10% 14% 51FG 8% 13% 21% 24% 15% 12% 7% 123FA 40% 16% 10% 9% 5% 10% 11% 82H All 26% 15% 11% 9% 9% 16% 14% 364HF 16% 12% 9% 5% 12% 16% 28% 97HG 16% 13% 13% 16% 10% 21% 9% 141HA 44% 19% 10% 5% 4% 10% 8% 126

Q76_1 Public computer labs (ex: Connecticut Hall, Bass, Dunham)

Never


Once a Month

2-3 Times a Month

Once a Week


ALL 34% 22% 11% 14% 7% 11% 1% 346G 48% 23% 5% 9% 5% 9% 2% 168U 18% 22% 15% 20% 10% 14% 1% 168A 70% 10% 19% 0% 0% 0% 0% 10U All 30% 24% 11% 15% 7% 12% 1% 298UG 43% 28% 4% 10% 5% 10% 1% 120UU 18% 22% 15% 20% 10% 14% 1% 168UA 70% 10% 20% 0% 0% 0% 0% 10L All 79% 8% 6% 3% 1% 3% 1% 143LG 79% 8% 6% 3% 1% 3% 1% 143M All 62% 12% 8% 6% 6% 3% 3% 128MG 62% 12% 8% 6% 6% 3% 3% 128F All 34% 12% 13% 11% 7% 12% 11% 91FG 34% 11% 13% 11% 7% 12% 11% 89FA 50% 50% 0% 0% 0% 0% 0% 2H All 42% 15% 11% 17% 4% 8% 5% 103HG 40% 15% 11% 17% 4% 8% 5% 100HA 100% 0% 0% 0% 0% 0% 0% 3

Q76_2 Residential computer labs in residential colleges and graduate dorms

Never


Once a Month

2-3 Times a Month

Once a Week


ALL 50% 10% 9% 13% 7% 7% 3% 324G 84% 6% 1% 4% 2% 1% 2% 146U 18% 14% 17% 21% 13% 13% 4% 168A 100% 0% 0% 0% 0% 0% 0% 10U All 46% 11% 10% 14% 8% 8% 3% 295UG 83% 7% 1% 4% 2% 1% 3% 117UU 18% 14% 17% 21% 13% 13% 4% 168UA 100% 0% 0% 0% 0% 0% 0% 10M All 92% 3% 2% 2% 0% 1% 1% 128MG 92% 3% 2% 2% 0% 1% 1% 128F All 92% 2% 1% 2% 1% 0% 1% 91FG 92% 2% 1% 2% 1% 0% 1% 89FA 100% 0% 0% 0% 0% 0% 0% 2H All 80% 8% 5% 3% 3% 1% 0% 98HG 79% 8% 5% 3% 3% 1% 0% 95HA 100% 0% 0% 0% 0% 0% 0% 3

96 |


Mean N

Q77_1. Printing

3 97

3.56 332

Q77_2. Basic software (word processing, web browsing, etc.)

6 94

3.45 331

Q77_4. Specialized hardware (scanner, etc.)

9 91

3.13 328

Q77_3. Specialized desktop publishing software (Photoshop, etc.)

20 80

2.66 330

Q77_5. Specialized instruction software (Mathematica, ArcGis, etc.)

34 66

2.33 330

Importance of Having Access to Specified Items in Yale Computer Labs

Importance Scale

Not

Important

Somewhat

Important Important

Very

Important

| 97


Q77_1 Printing

MeanNot

ImportantSomewhat Important Important

Very Important Count Std. Dev. 95% CI+-

ALL 3.56 3% 8% 18% 70% 332 - -F 2.79 16% 21% 32% 31% 42 - -G 3.53 2% 11% 19% 68% 125 - -U 3.79 1% 3% 14% 83% 155 - -A 3.44 11% 1% 22% 67% 9 - -U All 3.54 3% 9% 19% 69% 293 0.79 0.09UF 2.80 15% 22% 32% 32% 41 1.05 0.32UG 3.44 2% 14% 22% 63% 88 0.81 0.17UU 3.79 1% 3% 14% 83% 155 0.51 0.08UA 3.44 11% 0% 22% 67% 9 1.01 0.66L All 3.79 1% 3% 12% 84% 121 - -LG 3.79 1% 3% 12% 84% 121 - -M All 3.69 4% 4% 10% 82% 71 - -MF 1.00 100% 0% 0% 0% 1 - -MG 3.73 3% 4% 10% 83% 70 - -F All 3.56 4% 6% 20% 70% 90 - -FF 2.67 33% 0% 33% 33% 6 - -FG 3.63 2% 5% 20% 73% 81 - -FA 3.33 0% 33% 0% 67% 3 - -H All 3.68 4% 3% 15% 78% 102 - -HF 2.00 40% 20% 40% 0% 5 - -HG 3.76 2% 2% 13% 82% 97 - -

Q77_2 Basic software (word processing, web browsing, etc.)

MeanNot




98 |


Q77_3 Specialized desktop publishing software (Photoshop, etc.)

MeanNot




Q77_4 Specialized hardware (scanner, etc.)

MeanNot




| 99


Q77_5 Specialized instruction software (Mathematica, ArcGis, etc.)

MeanNot




100 |


Mean N

Q78. Yale computer labs

5 71

3.80 309 19%

Satisfaction with Yale Computer LabsPercents

Responding

56%

48%

44%

28%

12%

28%

33%

67%

33%

0%

33%

33%

50%

44%

50%

13%

13%

38%

83%

50%

33%

83%

0%

0%

Selection of software in Yale computer labs

Quality of Yale computer labs equipment

Availability of Yale computer labs equipment

Convenience of Yale computer labs locations

Yale computer labs hours of operation

Other

Q83. Which of the following items factor into your dissatisfaction with Yale's computer labs?, n=25

ALL

F, n=3

G, n=16

U, n=6

See

A

Q83_6 Other item factoring into dissatisfaction with Yale’s computer labs.

Q87. What software would you like to see offered in Yale’s computer labs?

Satisfaction Scale

Very

Dissatisfied

1

Dissatisfied

2

Neutral

3

Satisfied

4

Very

Satisfied

5

| 101


Q78 Yale computer labsMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.80 1% 4% 25% 56% 14% 309 - -F 3.51 3% 3% 47% 37% 11% 39 - -G 3.80 0% 6% 25% 53% 16% 105 - -U 3.86 1% 3% 19% 63% 14% 155 - -A 3.89 0% 0% 22% 67% 11% 9 - -U All 3.79 1% 4% 25% 56% 14% 287 0.75 0.09UF 3.50 3% 3% 47% 37% 11% 38 0.83 0.26UG 3.79 0% 6% 26% 52% 16% 85 0.79 0.17UU 3.86 1% 3% 19% 63% 14% 155 0.71 0.11UA 3.89 0% 0% 22% 67% 11% 9 0.60 0.39M All 3.84 0% 9% 19% 51% 21% 67 - -MF 3.00 0% 0% 100% 0% 0% 1 - -MG 3.85 0% 9% 18% 52% 21% 66 - -F All 3.90 0% 2% 22% 59% 16% 86 - -FF 4.25 0% 0% 25% 25% 50% 4 - -FG 3.87 0% 3% 23% 59% 15% 79 - -FA 4.00 0% 0% 0% 100% 0% 3 - -H All 3.84 1% 3% 18% 67% 11% 100 - -HF 3.40 0% 20% 20% 60% 0% 5 - -HG 3.86 1% 2% 18% 67% 12% 95 - -

Q89_1 Classes *v2 featuresMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.76 2% 8% 19% 54% 17% 642 - -F 3.75 2% 8% 19% 52% 18% 158 - -G 3.62 4% 9% 18% 57% 12% 184 - -U 3.84 1% 7% 18% 53% 20% 287 - -A 3.70 1% 10% 20% 57% 12% 14 - -U All 3.76 2% 8% 18% 55% 17% 582 0.89 0.07UF 3.77 1% 8% 20% 53% 18% 142 0.89 0.15UG 3.61 5% 8% 17% 59% 10% 143 0.95 0.16UU 3.84 1% 7% 18% 53% 20% 287 0.86 0.10UA 3.70 0% 10% 20% 60% 10% 10 0.82 0.51M All 3.54 6% 12% 21% 44% 17% 249 - -MF 3.21 21% 10% 17% 31% 21% 29 - -MG 3.56 4% 13% 22% 45% 16% 177 - -MA 3.65 2% 12% 21% 49% 16% 43 - -F All 3.61 1% 12% 25% 46% 15% 170 - -FF 3.61 5% 15% 15% 46% 20% 41 - -FG 3.59 0% 12% 29% 47% 12% 126 - -FA 4.67 0% 0% 0% 33% 67% 3 - -H All 4.01 1% 3% 14% 57% 25% 207 - -HF 3.91 3% 3% 15% 58% 21% 66 - -HG 4.06 0% 4% 13% 57% 26% 141 - -

Q83 Which of the following items factor into your dissatisfaction with Yale's computer labs?

Count

Selection of software in Yale

computer labs

Quality of Yale computer labs

equipment

Availability of Yale computer

labs equipment

Convenience of Yale computer labs locations

Yale computer labs hours of

operation OtherALL 25 56% 48% 44% 28% 12% 28%F 3 33% 67% 33% 0% 33% 33%G 16 50% 44% 50% 13% 13% 38%U 6 83% 50% 33% 83% 0% 0%U All 13 62% 46% 31% 46% 0% 23%UF 2 0% 50% 50% 0% 0% 50%UG 5 60% 40% 20% 20% 0% 40%UU 6 83% 50% 33% 83% 0% 0%M All 6 17% 50% 67% 0% 0% 67%MG 6 17% 50% 67% 0% 0% 67%F All 2 50% 0% 50% 0% 100% 0%FG 2 50% 0% 50% 0% 100% 0%H All 4 100% 75% 50% 25% 25% 0%HF 1 100% 100% 0% 0% 100% 0%HG 3 100% 67% 67% 33% 0% 0%

102 |



| 103


Teaching and Learning

104 |


56%

5%

4%

60%

3%

4%

94%

9%

3%

99%

7%

9%

7%

3%

2%

Classes*v2

Statistical Computing

Academic Commons (CoursePress)

Q88. Which of the following teaching and learning resources have you used in the past year?, n=2183

ALL

F, n=488

G, n=629

U, n=291

A, n=775

| 105


Q88

Count Classes*v2Statistical

Computing

Academic Commons

(CoursePress)ALL 2183 56% 5% 4%F 488 60% 3% 4%G 629 94% 9% 3%U 291 99% 7% 9%A 775 7% 3% 2%U All 1216 49% 3% 5%UF 304 49% 2% 5%UG 175 82% 3% 4%UU 291 99% 7% 9%UA 446 2% 2% 3%M All 329 78% 7% 3%MF 32 94% 3% 3%MG 184 99% 13% 4%MA 113 39% 0% 1%F All 262 66% 8% 2%FF 51 84% 4% 0%FG 126 100% 12% 2%FA 85 4% 6% 1%H All 376 56% 8% 2%HF 101 68% 8% 1%HG 144 99% 11% 3%HA 131 0% 5% 2%

Which of the following teaching and learning resources have you used in the past year?

106 |


Mean N

Q89_1. Classes*v2 features

10 71

3.76 642 40%

Q89_2. Classes*v2 ease of use

21 57

3.48 644 41%

Q89_3. How efficiently you can complete needed tasks using Classes*v2

21 56

3.46 635 40%

Q89_4. Quality of support for using or troubleshooting Classes*v2

19 51

3.41 436 28%

Satisfaction with Aspects of Classes*v2Percents

Responding

See

AQ91. What would increase your satisfaction with Classes*v2?

Satisfaction Scale

Very

Dissatisfied

1

Dissatisfied

2

Neutral

3

Satisfied

4

Very

Satisfied

5

| 107


Q78 Yale computer labsMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.80 1% 4% 25% 56% 14% 309 - -F 3.51 3% 3% 47% 37% 11% 39 - -G 3.80 0% 6% 25% 53% 16% 105 - -U 3.86 1% 3% 19% 63% 14% 155 - -A 3.89 0% 0% 22% 67% 11% 9 - -U All 3.79 1% 4% 25% 56% 14% 287 0.75 0.09UF 3.50 3% 3% 47% 37% 11% 38 0.83 0.26UG 3.79 0% 6% 26% 52% 16% 85 0.79 0.17UU 3.86 1% 3% 19% 63% 14% 155 0.71 0.11UA 3.89 0% 0% 22% 67% 11% 9 0.60 0.39M All 3.84 0% 9% 19% 51% 21% 67 - -MF 3.00 0% 0% 100% 0% 0% 1 - -MG 3.85 0% 9% 18% 52% 21% 66 - -F All 3.90 0% 2% 22% 59% 16% 86 - -FF 4.25 0% 0% 25% 25% 50% 4 - -FG 3.87 0% 3% 23% 59% 15% 79 - -FA 4.00 0% 0% 0% 100% 0% 3 - -H All 3.84 1% 3% 18% 67% 11% 100 - -HF 3.40 0% 20% 20% 60% 0% 5 - -HG 3.86 1% 2% 18% 67% 12% 95 - -

Q89_1 Classes*v2 featuresMean VD D N S VS Count Std. Dev. 95% CI+-


Q89_2 Classes *v2 ease of useMean VD D N S VS Count Std. Dev. 95% CI+-


Q89_3 How efficiently you can complete needed tasks using Classes *v2 Mean VD D N S VS Count Std. Dev. 95% CI+-


108 |


Q89_2 Classes*v2 ease of useMean VD D N S VS Count Std. Dev. 95% CI+-


Q89_3 How efficiently you can complete needed tasks using Classes*v2 Mean VD D N S VS Count Std. Dev. 95% CI+-


Q89_4 Quality of support for using or troubleshooting Classes *v2 Mean VD D N S VS Count Std. Dev. 95% CI+-


Q92_1 Academic Commons (CoursePress)Mean VD D N S VS Count Std. Dev. 95% CI+-


| 109



110 |


86%

85%

69%

66%

40%

32%

6%

79%

77%

60%

40%

22%

43%

7%

87%

84%

68%

75%

42%

28%

7%

89%

92%

86%

76%

57%

27%

5%

83%

83%

43%

43%

15%

53%

9%

Announcements

Syllabus tool

Online file sharing (Dropbox and Resources)

Assignments tool

Threaded discussions (Forums)

Posting course-related external links

Hosting project sites for collaboration

Q90. Which of the following Classes*v2 features have you used?, n=1215

ALL

F, n=287

G, n=587

U, n=288

A, n=53

| 111


Q90 Which of the following Classes*v2 features have you used?

CountAnnounce-

ments Syllabus tool

Online file sharing

(Dropbox and Resources)

Assignments tool

Threaded discussions

(Forums)

Posting course-related external

linksALL 1215 86% 85% 69% 66% 40% 32%F 287 79% 77% 60% 40% 22% 43%G 587 87% 84% 68% 75% 42% 28%U 288 89% 92% 86% 76% 57% 27%A 53 83% 83% 43% 43% 15% 53%U All 585 81% 83% 76% 57% 44% 32%UF 146 71% 75% 68% 35% 21% 45%UG 141 77% 72% 67% 43% 42% 30%UU 288 89% 92% 86% 76% 57% 27%UA 10 60% 60% 30% 20% 10% 40%M All 250 90% 86% 46% 84% 26% 31%MF 30 97% 77% 40% 73% 17% 47%MG 179 89% 88% 47% 94% 30% 22%MA 41 90% 88% 49% 46% 17% 56%F All 171 92% 91% 78% 65% 58% 37%FF 43 86% 88% 65% 40% 35% 47%FG 126 94% 92% 83% 74% 67% 34%FA 2 50% 100% 0% 100% 0% 50%H All 209 88% 83% 70% 69% 30% 29%HF 68 84% 75% 49% 35% 16% 34%HG 141 89% 87% 80% 85% 37% 27%

112 |


Mean N

Q92_1. Academic Commons (CoursePress)

2 77

3.93 58 4%

Q92_2. Statistical Computing

5 72

3.91 46 3%

Satisfaction with Specified Teaching and Learning ResourcesPercents

Responding

See

A

Q93. What would increase your satisfaction with Academic Commons (CoursePress)?

Q94. What would increase your satisfaction with Statistical Computing?

| 113


Q89_4 Quality of support for using or troubleshooting Classes *v2 Mean VD D N S VS Count Std. Dev. 95% CI+-


Q92_1 Academic Commons (CoursePress)Mean VD D N S VS Count Std. Dev. 95% CI+-


Q92_2 Statistical ComputingMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.91 0% 5% 23% 49% 23% 46 - -F 3.61 0% 4% 34% 59% 3% 6 - -G 3.79 0% 11% 22% 45% 22% 10 - -U 3.79 0% 5% 32% 42% 21% 19 - -A 4.40 0% 0% 1% 59% 40% 11 - -U All 3.90 0% 5% 23% 49% 23% 39 0.82 0.26UF 3.60 0% 0% 40% 60% 0% 5 0.55 0.48UG 3.60 0% 20% 20% 40% 20% 5 1.14 1.00UU 3.79 0% 5% 32% 42% 21% 19 0.85 0.38UA 4.40 0% 0% 0% 60% 40% 10 0.52 0.32M All 3.91 0% 4% 26% 43% 26% 23 - -MF 2.00 0% 100% 0% 0% 0% 1 - -MG 4.00 0% 0% 27% 45% 27% 22 - -F All 4.05 0% 0% 18% 59% 23% 22 - -FF 3.50 0% 0% 50% 50% 0% 2 - -FG 4.00 0% 0% 20% 60% 20% 15 - -FA 4.40 0% 0% 0% 60% 40% 5 - -H All 4.00 0% 7% 13% 53% 27% 30 - -HF 4.00 0% 13% 0% 63% 25% 8 - -HG 3.88 0% 6% 19% 56% 19% 16 - -HA 4.33 0% 0% 17% 33% 50% 6 - -

Q97_1 University Library research databasesMean VD D N S VS Count Std. Dev. 95% CI+-


114 |



| 115


University Library

116 |


Mean N

Q96_2. University Library e-journals

69% - USED AT ALL

1262

Q96_1. University Library research databases

68

1261

Q96_5. University Library Orbis Catalog Search

66

1256

Q96_3. University Library e-books

59

1245

Q96_4. Digitized materials from Yale's libraries and museums

49

1240

Mean N


83% - USED AT ALL

317


76

307


70

307


67

307


48

299

How Often Specified Campus University Library Resources and Services Are Used

How Often Specified Campus University Library Resources and Services Are Used by Faculty

Daily2-3 Times a

Week

Once a

Week

2-3 Times a

Month

Once a

Month

Less Than

Once a

Month

Never

| 117


Mean N


83% - USED AT ALL

214


86

216

How Often Specified Campus University Library Resources and Services Are Used by Grad Students


82

214


74

215


64

215

Mean N


75% - USED AT ALL

284


82

287


85

287


70

283


63

284

How Often Specified Campus University Library Resources and Services Are Used by Undergraduates

Mean N


69% - USED AT ALL

1262


68

1261


66

1256


59

1245


49

1240

Mean N


83% - USED AT ALL

317


76

307


70

307


67

307


48

299

How Often Specified Campus University Library Resources and Services Are Used

How Often Specified Campus University Library Resources and Services Are Used by Faculty

118 |


Mean N


48% - USED AT ALL

448


45

452


43

448


38

441


33

443

How Often Specified Campus University Library Resources and Services Are Used by Staff


82

214


74

215


64

215

Mean N


75% - USED AT ALL

284


82

287


85

287


70

283


63

284

How Often Specified Campus University Library Resources and Services Are Used by Undergraduates

Daily2-3 Times a

Week

Once a

Week

2-3 Times a

Month

Once a

Month

Less Than

Once a

Month

Never

| 119


Q76_3 Departmental computer labs

Never


Once a Month

2-3 Times a Month

Once a Week


ALL 69% 12% 5% 3% 3% 4% 4% 588F 83% 9% 0% 1% 1% 2% 2% 256G 51% 12% 9% 4% 6% 8% 11% 142U 64% 15% 8% 4% 4% 3% 1% 166A 57% 17% 4% 4% 5% 4% 9% 23U All 69% 12% 5% 3% 3% 4% 4% 559UF 83% 10% 0% 1% 1% 2% 2% 250UG 48% 12% 9% 4% 6% 8% 13% 120UU 64% 15% 8% 4% 4% 3% 1% 166UA 57% 17% 4% 4% 4% 4% 9% 23M All 68% 11% 6% 2% 7% 3% 3% 142MF 93% 7% 0% 0% 0% 0% 0% 15MG 65% 11% 7% 2% 8% 3% 3% 127F All 69% 8% 6% 3% 6% 5% 4% 125FF 94% 3% 0% 0% 0% 3% 0% 33FG 59% 10% 8% 5% 7% 6% 6% 87FA 80% 0% 0% 0% 20% 0% 0% 5

Q96_1 University Library research databases

Never


Once a Month

2-3 Times a Month

Once a Week



Q96_2 University Library e-journals

Never


Once a Month

2-3 Times a Month

Once a Week



Q96_3 University Library e-books

Never


Once a Month

2-3 Times a Month

Once a Week



120 |


Q96_4 Digitized materials from Yale's libraries and museums

Never


Once a Month

2-3 Times a Month

Once a Week



Q96_5 University Library Orbis Catalog Search

Never


Once a Month

2-3 Times a Month

Once a Week



Q96_2 University Library e-journals

Never


Once a Month

2-3 Times a Month

Once a Week



Q96_3 University Library e-books

Never


Once a Month

2-3 Times a Month

Once a Week



| 121


Q96_4 Digitized materials from Yale's libraries and museums

Never


Once a Month

2-3 Times a Month

Once a Week



Q96_5 University Library Orbis Catalog Search

Never


Once a Month

2-3 Times a Month

Once a Week



122 |


Mean N


2 85

4.16 817 52%


2 83

4.10 809 51%


6 75

3.92 779 49%


5 73

3.91 666 42%

Satisfaction with Specified University Library Resources and Services

Percents Responding

See

A

Q102. What would increase your satisfaction with University Library resources and services?

Satisfaction Scale

Very

Dissatisfied

1

Dissatisfied

2

Neutral

3

Satisfied

4

Very

Satisfied

5

| 123


Q92_2 Statistical ComputingMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.91 0% 5% 23% 49% 23% 46 - -F 3.61 0% 4% 34% 59% 3% 6 - -G 3.79 0% 11% 22% 45% 22% 10 - -U 3.79 0% 5% 32% 42% 21% 19 - -A 4.40 0% 0% 1% 59% 40% 11 - -U All 3.90 0% 5% 23% 49% 23% 39 0.82 0.26UF 3.60 0% 0% 40% 60% 0% 5 0.55 0.48UG 3.60 0% 20% 20% 40% 20% 5 1.14 1.00UU 3.79 0% 5% 32% 42% 21% 19 0.85 0.38UA 4.40 0% 0% 0% 60% 40% 10 0.52 0.32M All 3.91 0% 4% 26% 43% 26% 23 - -MF 2.00 0% 100% 0% 0% 0% 1 - -MG 4.00 0% 0% 27% 45% 27% 22 - -F All 4.05 0% 0% 18% 59% 23% 22 - -FF 3.50 0% 0% 50% 50% 0% 2 - -FG 4.00 0% 0% 20% 60% 20% 15 - -FA 4.40 0% 0% 0% 60% 40% 5 - -H All 4.00 0% 7% 13% 53% 27% 30 - -HF 4.00 0% 13% 0% 63% 25% 8 - -HG 3.88 0% 6% 19% 56% 19% 16 - -HA 4.33 0% 0% 17% 33% 50% 6 - -

Q97_1 University Library research databasesMean VD D N S VS Count Std. Dev. 95% CI+-


Q97_2 University Library e-journalsMean VD D N S VS Count Std. Dev. 95% CI+-


Q97_3 University Library e-booksMean VD D N S VS Count Std. Dev. 95% CI+-


124 |


Q97_4 University Library Orbis Catalog SearchMean VD D N S VS Count Std. Dev. 95% CI+-


Q100_1 Breadth and quality of content of digitized materials from Yale's libraries and museums Mean VD D N S VS Count Std. Dev. 95% CI+-


Q97_2 University Library e-journalsMean VD D N S VS Count Std. Dev. 95% CI+-


Q97_3 University Library e-booksMean VD D N S VS Count Std. Dev. 95% CI+-


| 125



126 |


Mean NQ100_1. Breadth and quality of content of digitized materials from Yale's libraries and museums

4 77

4.00 517 33%

Q100_2. Ease of finding what you need in digitized materials from Yale's libraries and museums

9 66

3.76 520 33%

Satisfaction with Aspects of Digitized Materials from Yale's Libraries and Mudeums

Percents Responding

| 127


Q100_2 Ease of finding what you need in digitized materials from Yale's libraries and museums Mean VD D N S VS Count Std. Dev. 95% CI+-


Q101_1 Organization and ease of finding what you need on the University Library websiteMean VD D N S VS Count Std. Dev. 95% CI+-


Q97_4 University Library Orbis Catalog SearchMean VD D N S VS Count Std. Dev. 95% CI+-


Q100_1 Breadth and quality of content of digitized materials from Yale's libraries and museums Mean VD D N S VS Count Std. Dev. 95% CI+-


128 |


Mean N

Q101_2. University Library website up-to-dateness of content

4 76

3.93 932 59%

Q101_1. Organization and ease of finding what you need on the University Library website

8 67

3.76 965 61%

Satisfaction with Aspects of the University Library WebsitePercents

Responding

| 129


Q101_2 University Library website up-to-dateness of contentMean VD D N S VS Count Std. Dev. 95% CI+-


Q106_1 Lecture captureMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.74 0% 10% 24% 48% 18% 38 - -F 3.73 0% 17% 21% 35% 27% 13 - -G 3.83 1% 2% 23% 61% 13% 13 - -A 3.67 0% 10% 28% 48% 14% 13 - -U All 3.71 0% 11% 25% 46% 18% 28 0.90 0.33UF 3.70 0% 20% 20% 30% 30% 10 1.16 0.72UG 3.88 0% 0% 25% 63% 13% 8 0.64 0.44UA 3.60 0% 10% 30% 50% 10% 10 0.84 0.52M All 3.81 1% 7% 20% 51% 20% 69 - -MF 3.88 0% 0% 25% 63% 13% 8 - -MG 3.70 3% 7% 20% 57% 13% 30 - -MA 3.90 0% 10% 19% 42% 29% 31 - -F All 3.86 0% 0% 29% 57% 14% 14 - -FF 3.75 0% 0% 25% 75% 0% 4 - -FG 3.83 0% 0% 33% 50% 17% 6 - -FA 4.00 0% 0% 25% 50% 25% 4 - -H All 3.95 0% 11% 11% 53% 26% 19 - -HF 3.89 0% 11% 22% 33% 33% 9 - -HG 4.13 0% 0% 0% 88% 13% 8 - -HA 3.50 0% 50% 0% 0% 50% 2 - -

Q100_2 Ease of finding what you need in digitized materials from Yale's libraries and museums Mean VD D N S VS Count Std. Dev. 95% CI+-


Q101_1 Organization and ease of finding what you need on the University Library websiteMean VD D N S VS Count Std. Dev. 95% CI+-


130 |



| 131


Media Technology Services

132 |


11%

7%

5%

5%

4%

3%

7%

8%

2%

6%

12%

10%

3%

1%

1%

46%

0%

17%

23%

3%

3%

6%

0%

2%

6%

Bass Library Media Equipment Checkout

Lecture capture

Film Study Center

Technology Enabled Active Learning (TEAL) Classroom at 17 Hillhouse

ITS Photo & Design

Q105. Which of the following media technology resources have you used in the past year?, n=2059

ALL

F, n=464

G, n=568

U, n=280

A, n=747

| 133


Q105

Count

Bass Library Media

Equipment Checkout Lecture capture

Film Study Center

Technology Enabled Active

Learning (TEAL) Classroom at 17

HillhouseITS Photo &

DesignALL 2059 11% 7% 5% 5% 4%F 464 3% 7% 8% 2% 6%G 568 12% 10% 3% 1% 1%U 280 46% 0% 17% 23% 3%A 747 3% 6% 0% 2% 6%U All 1186 15% 2% 8% 7% 5%UF 296 4% 3% 10% 3% 6%UG 169 13% 5% 6% 1% 2%UU 280 46% 0% 17% 23% 3%UA 441 3% 2% 0% 2% 6%M All 262 0% 28% 1% 0% 4%MF 21 0% 48% 5% 0% 5%MG 148 0% 21% 1% 0% 0%MA 93 0% 34% 0% 0% 10%F All 251 11% 6% 1% 2% 1%FF 50 4% 8% 2% 2% 2%FG 115 20% 6% 2% 3% 2%FA 86 2% 5% 0% 1% 0%H All 360 7% 6% 1% 1% 4%HF 97 1% 9% 3% 0% 8%HG 136 15% 7% 1% 2% 1%HA 127 2% 2% 0% 1% 6%

Which of the following media technology resources have you used in the past year?

134 |


Mean N

Q106_4. Film Study Center

6 89

4.33 89 6%

Q106_5. Bass Library Media Equipment Checkout

3 86

4.21 177 11%

Q106_6. ITS Photo & Design

2 89

4.21 55 3%

Q106_7. TEAL Classroom

15 76

3.91 85 5%

Q106_1. Lecture capture

10 66

3.74 38 2%

Satisfaction with Specified Media Technology ResourcesPercents

Responding

See

AQ107. What contributes to your dissatisfaction with these media technology resources?

NOTE: Q106_2 and Q106_3 were specific to the School of Management and thus aren’t shown.

Satisfaction Scale

Very

Dissatisfied

1

Dissatisfied

2

Neutral

3

Satisfied

4

Very

Satisfied

5

| 135


Q106_4 Film Study CenterMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 4.33 1% 4% 6% 38% 51% 89 - -F 4.49 0% 3% 3% 36% 58% 32 - -G 3.99 0% 19% 11% 21% 49% 10 - -U 4.30 2% 2% 6% 43% 47% 47 - -U All 4.33 1% 5% 6% 38% 51% 88 0.87 0.18UF 4.48 0% 3% 3% 35% 58% 31 0.72 0.25UG 4.00 0% 20% 10% 20% 50% 10 1.25 0.77UU 4.30 2% 2% 6% 43% 47% 47 0.86 0.25M All 4.00 0% 0% 50% 0% 50% 2 - -MF 5.00 0% 0% 0% 0% 100% 1 - -MG 3.00 0% 0% 100% 0% 0% 1 - -F All 4.00 0% 0% 0% 100% 0% 2 - -FF 4.00 0% 0% 0% 100% 0% 1 - -FG 4.00 0% 0% 0% 100% 0% 1 - -H All 4.60 0% 0% 0% 40% 60% 5 - -HF 4.67 0% 0% 0% 33% 67% 3 - -HG 4.50 0% 0% 0% 50% 50% 2 - -

Q106_5 Bass Library Media Equipment CheckoutMean VD D N S VS Count Std. Dev. 95% CI+-


Q101_2 University Library website up-to-dateness of contentMean VD D N S VS Count Std. Dev. 95% CI+-


Q106_1 Lecture captureMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.74 0% 10% 24% 48% 18% 38 - -F 3.73 0% 17% 21% 35% 27% 13 - -G 3.83 1% 2% 23% 61% 13% 13 - -A 3.67 0% 10% 28% 48% 14% 13 - -U All 3.71 0% 11% 25% 46% 18% 28 0.90 0.33UF 3.70 0% 20% 20% 30% 30% 10 1.16 0.72UG 3.88 0% 0% 25% 63% 13% 8 0.64 0.44UA 3.60 0% 10% 30% 50% 10% 10 0.84 0.52M All 3.81 1% 7% 20% 51% 20% 69 - -MF 3.88 0% 0% 25% 63% 13% 8 - -MG 3.70 3% 7% 20% 57% 13% 30 - -MA 3.90 0% 10% 19% 42% 29% 31 - -F All 3.86 0% 0% 29% 57% 14% 14 - -FF 3.75 0% 0% 25% 75% 0% 4 - -FG 3.83 0% 0% 33% 50% 17% 6 - -FA 4.00 0% 0% 25% 50% 25% 4 - -H All 3.95 0% 11% 11% 53% 26% 19 - -HF 3.89 0% 11% 22% 33% 33% 9 - -HG 4.13 0% 0% 0% 88% 13% 8 - -HA 3.50 0% 50% 0% 0% 50% 2 - -

136 |


Q106_6 ITS Photo & DesignMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 4.21 2% 0% 9% 53% 36% 55 - -F 4.19 0% 0% 17% 47% 36% 18 - -G 4.62 0% 0% 0% 38% 62% 3 - -U 3.57 14% 0% 0% 86% 0% 7 - -A 4.33 0% 0% 8% 50% 42% 27 - -U All 4.21 2% 0% 9% 53% 36% 53 0.77 0.21UF 4.18 0% 0% 18% 47% 35% 17 0.73 0.35UG 4.67 0% 0% 0% 33% 67% 3 0.58 0.65UU 3.57 14% 0% 0% 86% 0% 7 1.13 0.84UA 4.35 0% 0% 8% 50% 42% 26 0.63 0.24M All 3.88 0% 13% 0% 75% 13% 8 - -MF 4.00 0% 0% 0% 100% 0% 1 - -MA 3.86 0% 14% 0% 71% 14% 7 - -F All 4.00 0% 0% 0% 100% 0% 3 - -FF 4.00 0% 0% 0% 100% 0% 1 - -FG 4.00 0% 0% 0% 100% 0% 2 - -H All 4.33 0% 0% 20% 27% 53% 15 - -HF 4.50 0% 0% 13% 25% 63% 8 - -HG 4.00 0% 0% 0% 100% 0% 1 - -HA 4.17 0% 0% 33% 17% 50% 6 - -

Q106_7 TEAL ClassroomMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.91 2% 13% 8% 44% 32% 85 - -F 4.00 0% 11% 11% 45% 33% 9 - -G 3.70 0% 41% 0% 6% 53% 2 - -U 3.89 3% 13% 8% 44% 32% 62 - -A 4.01 0% 9% 9% 54% 28% 11 - -U All 3.90 2% 13% 8% 44% 32% 84 1.07 0.23UF 4.00 0% 11% 11% 44% 33% 9 1.00 0.65UG 3.50 0% 50% 0% 0% 50% 2 2.12 2.94UU 3.89 3% 13% 8% 44% 32% 62 1.10 0.27UA 4.00 0% 9% 9% 55% 27% 11 0.89 0.53F All 4.60 0% 0% 0% 40% 60% 5 - -FF 4.00 0% 0% 0% 100% 0% 1 - -FG 4.67 0% 0% 0% 33% 67% 3 - -FA 5.00 0% 0% 0% 0% 100% 1 - -H All 4.75 0% 0% 0% 25% 75% 4 - -HG 4.67 0% 0% 0% 33% 67% 3 - -HA 5.00 0% 0% 0% 0% 100% 1 - -

Q106_4 Film Study CenterMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 4.33 1% 4% 6% 38% 51% 89 - -F 4.49 0% 3% 3% 36% 58% 32 - -G 3.99 0% 19% 11% 21% 49% 10 - -U 4.30 2% 2% 6% 43% 47% 47 - -U All 4.33 1% 5% 6% 38% 51% 88 0.87 0.18UF 4.48 0% 3% 3% 35% 58% 31 0.72 0.25UG 4.00 0% 20% 10% 20% 50% 10 1.25 0.77UU 4.30 2% 2% 6% 43% 47% 47 0.86 0.25M All 4.00 0% 0% 50% 0% 50% 2 - -MF 5.00 0% 0% 0% 0% 100% 1 - -MG 3.00 0% 0% 100% 0% 0% 1 - -F All 4.00 0% 0% 0% 100% 0% 2 - -FF 4.00 0% 0% 0% 100% 0% 1 - -FG 4.00 0% 0% 0% 100% 0% 1 - -H All 4.60 0% 0% 0% 40% 60% 5 - -HF 4.67 0% 0% 0% 33% 67% 3 - -HG 4.50 0% 0% 0% 50% 50% 2 - -

Q106_5 Bass Library Media Equipment CheckoutMean VD D N S VS Count Std. Dev. 95% CI+-


| 137


Q106_6 ITS Photo & DesignMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 4.21 2% 0% 9% 53% 36% 55 - -F 4.19 0% 0% 17% 47% 36% 18 - -G 4.62 0% 0% 0% 38% 62% 3 - -U 3.57 14% 0% 0% 86% 0% 7 - -A 4.33 0% 0% 8% 50% 42% 27 - -U All 4.21 2% 0% 9% 53% 36% 53 0.77 0.21UF 4.18 0% 0% 18% 47% 35% 17 0.73 0.35UG 4.67 0% 0% 0% 33% 67% 3 0.58 0.65UU 3.57 14% 0% 0% 86% 0% 7 1.13 0.84UA 4.35 0% 0% 8% 50% 42% 26 0.63 0.24M All 3.88 0% 13% 0% 75% 13% 8 - -MF 4.00 0% 0% 0% 100% 0% 1 - -MA 3.86 0% 14% 0% 71% 14% 7 - -F All 4.00 0% 0% 0% 100% 0% 3 - -FF 4.00 0% 0% 0% 100% 0% 1 - -FG 4.00 0% 0% 0% 100% 0% 2 - -H All 4.33 0% 0% 20% 27% 53% 15 - -HF 4.50 0% 0% 13% 25% 63% 8 - -HG 4.00 0% 0% 0% 100% 0% 1 - -HA 4.17 0% 0% 33% 17% 50% 6 - -

Q106_7 TEAL ClassroomMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.91 2% 13% 8% 44% 32% 85 - -F 4.00 0% 11% 11% 45% 33% 9 - -G 3.70 0% 41% 0% 6% 53% 2 - -U 3.89 3% 13% 8% 44% 32% 62 - -A 4.01 0% 9% 9% 54% 28% 11 - -U All 3.90 2% 13% 8% 44% 32% 84 1.07 0.23UF 4.00 0% 11% 11% 44% 33% 9 1.00 0.65UG 3.50 0% 50% 0% 0% 50% 2 2.12 2.94UU 3.89 3% 13% 8% 44% 32% 62 1.10 0.27UA 4.00 0% 9% 9% 55% 27% 11 0.89 0.53F All 4.60 0% 0% 0% 40% 60% 5 - -FF 4.00 0% 0% 0% 100% 0% 1 - -FG 4.67 0% 0% 0% 33% 67% 3 - -FA 5.00 0% 0% 0% 0% 100% 1 - -H All 4.75 0% 0% 0% 25% 75% 4 - -HG 4.67 0% 0% 0% 33% 67% 3 - -HA 5.00 0% 0% 0% 0% 100% 1 - -

138 |


Mean N

Q109_8. Time it takes to resolve technologies for classrooms problems once help arrives

5 68

3.79 441 28%

Q109_1. Selection of technologies for classrooms

5 71

3.79 557 35%

Q109_2. Technologies for classrooms equipment features

6 70

3.77 563 35%

Q109_7. Initial response time to help requests for technologies for classrooms

8 63

3.72 439 28%

Q109_6. Types of assistance available for troubleshooting technologies for classrooms

10 60

3.64 467 29%

Q109_3. Technologies for classrooms equipment ease of use

11 62

3.62 561 35%

Q109_4. Technologies for classrooms equipment reliability

14 54

3.50 566 36%

Satisfaction with Specified Technologies for ClassroomsPercents

Responding

NOTE: Q109_5 isn’t missing; that question number didn’t appear in the survey.

See

A

Q116. What types of technology not currently available in classrooms would you like to have access to?

| 139


Q109_1 Selection of technologies for classroomsMean VD D N S VS Count Std. Dev. 95% CI+-


Q109_2 Technologies for classrooms equipment featuresMean VD D N S VS Count Std. Dev. 95% CI+-


140 |


Q109_3 Technologies for classrooms equipment ease of useMean VD D N S VS Count Std. Dev. 95% CI+-


Q109_4 Technologies for classrooms equipment reliabilityMean VD D N S VS Count Std. Dev. 95% CI+-


| 141


Q109_6 Types of assistance available for troubleshooting technologies for classroomsMean VD D N S VS Count Std. Dev. 95% CI+-


Q109_7 Initial response time to help requests for technologies for classrooms Mean VD D N S VS Count Std. Dev. 95% CI+-


142 |


Q109_8 Time it takes to resolve technologies for classrooms problems once help arrivesMean VD D N S VS Count Std. Dev. 95% CI+-


Q118_1 Selection of A/V services technologies for meetings or eventsMean VD D N S VS Count Std. Dev. 95% CI+-


| 143



144 |


Mean N

Q118_1. Selection of A/V services technologies for meetings or events

3 82

4.03 116 7%

Q118_6. Initial response time to help requests for A/V services for meetings or events

6 74

3.99 109 7%

Q118_2. A/V services for meetings or events equipment features

4 78

3.97 115 7%

Q118_7. Time it takes to resolve A/V services for meetings or events problems once help arrives

4 73

3.96 107 7%

Q118_5. Types of assistance available for troubleshooting A/V services for meetings or events

6 73

3.95 111 7%

Q118_3. A/V services for meetings or events equipment ease of use

4 74

3.90 116 7%

Q118_4. A/V services for meetings or events equipment reliability

7 73

3.84 117 7%

Satisfaction with Aspects of A/V Services for Meetings or EventsPercents

Responding

Q117

Yes No CountALL 10% 90% 1235F 11% 89% 306G 8% 92% 196U 3% 97% 278A 13% 87% 454U All 9% 91% 1175UF 9% 91% 287UG 7% 93% 169UU 3% 97% 278UA 13% 87% 441L All 39% 61% 280LF 65% 35% 43LG 22% 78% 141LA 51% 49% 96H All 9% 91% 361HF 7% 93% 97HG 4% 96% 137HA 17% 83% 127

Have you ordered A/V services for meetings or events in the past year?

| 145


Q118_2 A/V services for meetings or events equipment featuresMean VD D N S VS Count Std. Dev. 95% CI+-


Q118_3 A/V services for meetings or events equipment ease of useMean VD D N S VS Count Std. Dev. 95% CI+-


Q109_8 Time it takes to resolve technologies for classrooms problems once help arrivesMean VD D N S VS Count Std. Dev. 95% CI+-


Q118_1 Selection of A/V services technologies for meetings or eventsMean VD D N S VS Count Std. Dev. 95% CI+-


146 |


Q118_4 A/V services for meetings or events equipment reliabilityMean VD D N S VS Count Std. Dev. 95% CI+-


Q118_5 Types of assistance available for troubleshooting A/V services for meetings or eventsMean VD D N S VS Count Std. Dev. 95% CI+-


Q118_2 A/V services for meetings or events equipment featuresMean VD D N S VS Count Std. Dev. 95% CI+-


Q118_3 A/V services for meetings or events equipment ease of useMean VD D N S VS Count Std. Dev. 95% CI+-


| 147


Q118_6 Initial response time to help requests for A/V services for meetings or eventsMean VD D N S VS Count Std. Dev. 95% CI+-


Q118_7 Time it takes to resolve A/V services for meetings or events problems once help arrivesMean VD D N S VS Count Std. Dev. 95% CI+-


Q118_4 A/V services for meetings or events equipment reliabilityMean VD D N S VS Count Std. Dev. 95% CI+-


Q118_5 Types of assistance available for troubleshooting A/V services for meetings or eventsMean VD D N S VS Count Std. Dev. 95% CI+-


148 |


Q118_6 Initial response time to help requests for A/V services for meetings or eventsMean VD D N S VS Count Std. Dev. 95% CI+-


Q118_7 Time it takes to resolve A/V services for meetings or events problems once help arrivesMean VD D N S VS Count Std. Dev. 95% CI+-


| 149


Research Technologies

150 |


6%

3%

2%

1%

9%

3%

2%

2%

4%

3%

2%

1%

High Performance Computing (HPC)

Electronic Lab Notebook / Lab Archives

Research Consulting

Research Storage Solution (RSS)

Q124. Which of the following Yale research support services have you used in the past year?, n=1023

ALL

F, n=457

G, n=566

| 151


Q124

Count

High Performance

Computing (HPC)

Electronic Lab Notebook / Lab

ArchivesResearch

Consulting

Research Storage

Solution (RSS)ALL 1023 6% 3% 2% 1%F 457 9% 3% 2% 2%G 566 4% 3% 2% 1%U All 456 7% 3% 1% 1%UF 288 6% 3% 0% 1%UG 168 8% 4% 2% 0%M All 183 1% 3% 0% 1%MF 27 0% 0% 0% 0%MG 156 1% 3% 0% 1%F All 155 6% 3% 5% 1%FF 48 6% 4% 2% 0%FG 107 7% 2% 6% 2%H All 229 10% 2% 4% 2%HF 94 21% 2% 5% 5%HG 135 1% 2% 3% 0%

Which of the following Yale research support services have you used in the past year?

152 |


Mean N

Q125_3. High Performance Computing (HPC)

6 81

4.03 37 2%

Q125_1. Electronic Lab Notebook / Lab Archives

5 88

3.96 18 1%

Satisfaction with Specified Yale Research Support ServicesPercents

Responding

NOTE: This set included questions that were for specific schools and thus not reported out. It also included two questions, Q125_4 and Q125_5 that received only four and seven responses, respectively, and thus weren’t reported out.

NOTE: Q133 asked about satisfaction with the HPC storage node purchasing process. Only two responses were received, so this question isn’t being reported out.

See

A

Q126. What contributes to your dissatisfaction with Electronic Lab Notebooks (Lab Archives)?

Q126. What contributes to your dissatisfaction with High Performance Computing (HPC)?

Q134. Can you briefly describe any HPC training you have had?

Q135. If Yale were to do one thing with technology to enhance your ability to do your research, what would it be?

Q132

Yes No CountALL 9% 91% 37F 13% 87% 18G 7% 93% 15A 0% 100% 3U All 9% 91% 33UF 13% 88% 16UG 7% 93% 14UA 0% 100% 3M All 0% 100% 2MG 0% 100% 2F All 0% 100% 12FF 0% 100% 3FG 0% 100% 7FA 0% 100% 2H All 11% 89% 27HF 15% 85% 20HG 0% 100% 2HA 0% 100% 5

Have you purchased HPC storage/nodes?

Satisfaction Scale

Very

Dissatisfied

1

Dissatisfied

2

Neutral

3

Satisfied

4

Very

Satisfied

5

| 153


Q125_1 Electronic Lab Notebook / Lab ArchivesMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.96 5% 0% 6% 70% 18% 18 - -F 4.11 0% 0% 11% 68% 21% 9 - -G 4.18 0% 0% 2% 78% 20% 7 - -A 2.50 50% 0% 0% 50% 0% 2 - -U All 3.94 6% 0% 6% 71% 18% 17 0.90 0.43UF 4.11 0% 0% 11% 67% 22% 9 0.60 0.39UG 4.17 0% 0% 0% 83% 17% 6 0.41 0.33UA 2.50 50% 0% 0% 50% 0% 2 2.12 2.94M All 4.20 0% 0% 20% 40% 40% 5 - -MG 4.20 0% 0% 20% 40% 40% 5 - -F All 4.25 0% 0% 0% 75% 25% 4 - -FF 4.00 0% 0% 0% 100% 0% 2 - -FG 4.50 0% 0% 0% 50% 50% 2 - -H All 4.20 0% 0% 0% 80% 20% 5 - -HF 4.00 0% 0% 0% 100% 0% 2 - -HG 4.33 0% 0% 0% 67% 33% 3 - -

Q125_3 High Performance Computing (HPC)Mean VD D N S VS Count Std. Dev. 95% CI+-

ALL 4.03 3% 3% 14% 50% 31% 37 - -F 4.05 5% 1% 20% 32% 42% 18 - -G 4.14 0% 0% 9% 69% 23% 15 - -A 3.44 0% 30% 2% 64% 5% 3 - -U All 4.03 3% 3% 12% 52% 30% 33 0.92 0.31UF 4.06 6% 0% 19% 31% 44% 16 1.12 0.55UG 4.14 0% 0% 7% 71% 21% 14 0.53 0.28UA 3.33 0% 33% 0% 67% 0% 3 1.15 1.31M All 4.00 0% 0% 50% 0% 50% 2 - -MG 4.00 0% 0% 50% 0% 50% 2 - -F All 4.00 0% 0% 27% 45% 27% 11 - -FF 4.00 0% 0% 33% 33% 33% 3 - -FG 4.00 0% 0% 33% 33% 33% 6 - -FA 4.00 0% 0% 0% 100% 0% 2 - -H All 4.07 0% 4% 22% 37% 37% 27 - -HF 3.95 0% 5% 25% 40% 30% 20 - -HG 4.50 0% 0% 0% 50% 50% 2 - -HA 4.40 0% 0% 20% 20% 60% 5 - -

Q125_4 Research Storage Solution (RSS)Mean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.40 0% 28% 6% 63% 3% 4 - -F 3.40 0% 28% 6% 63% 3% 4 - -U All 3.33 0% 33% 0% 67% 0% 3 1.15 1.31UF 3.33 0% 33% 0% 67% 0% 3 1.15 1.31M All 3.00 0% 0% 100% 0% 0% 1 - -MG 3.00 0% 0% 100% 0% 0% 1 - -F All 4.00 0% 0% 0% 100% 0% 2 - -FG 4.00 0% 0% 0% 100% 0% 2 - -H All 3.80 0% 0% 40% 40% 20% 5 - -HF 3.80 0% 0% 40% 40% 20% 5 - -

154 |



| 155


Computer Security and Emergency

Preparedness

156 |


Mean N

Q136. Yale's cyber security efforts

5 67

3.76 788 50%

Satisfaction with Yale's Cyber Security EffortsPercents

Responding

Satisfaction Scale

Very

Dissatisfied

1

Dissatisfied

2

Neutral

3

Satisfied

4

Very

Satisfied

5

| 157


Q125_5 Research ConsultingMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 4.30 0% 0% 15% 40% 45% 7 - -F 3.39 0% 0% 67% 26% 6% 2 - -G 4.47 0% 0% 0% 53% 47% 5 - -A 5.00 0% 0% 0% 0% 100% 1 - -U All 4.33 0% 0% 17% 33% 50% 6 0.82 0.65UF 3.00 0% 0% 100% 0% 0% 1 - -UG 4.50 0% 0% 0% 50% 50% 4 0.58 0.57UA 5.00 0% 0% 0% 0% 100% 1 - -F All 4.29 0% 0% 0% 71% 29% 7 - -FF 4.00 0% 0% 0% 100% 0% 1 - -FG 4.33 0% 0% 0% 67% 33% 6 - -H All 4.11 0% 0% 11% 67% 22% 9 - -HF 4.00 0% 0% 20% 60% 20% 5 - -HG 4.25 0% 0% 0% 75% 25% 4 - -

Q133 The HPC storage/nodes purchasing processMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 2.79 43% 0% 0% 48% 9% 2 - -F 2.79 43% 0% 0% 48% 9% 2 - -U All 2.50 50% 0% 0% 50% 0% 2 2.12 2.94UF 2.50 50% 0% 0% 50% 0% 2 2.12 2.94H All 4.67 0% 0% 0% 33% 67% 3 - -HF 4.67 0% 0% 0% 33% 67% 3 - -

Q136 Yale's cyber security effortsMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.76 1% 4% 27% 52% 15% 788 - -F 3.67 2% 3% 33% 49% 13% 254 - -G 3.74 1% 4% 29% 50% 15% 163 - -A 3.84 1% 4% 23% 55% 18% 371 - -U All 3.76 1% 4% 27% 52% 15% 715 0.80 0.06UF 3.67 2% 3% 33% 49% 13% 236 0.81 0.10UG 3.74 1% 5% 29% 50% 15% 129 0.80 0.14UA 3.83 1% 4% 23% 55% 17% 350 0.79 0.08L All 3.72 1% 5% 30% 47% 17% 150 - -LF 3.65 6% 12% 18% 41% 24% 17 - -LG 3.64 2% 6% 33% 45% 14% 64 - -LA 3.81 0% 3% 30% 49% 17% 69 - -M All 3.81 2% 1% 27% 54% 16% 216 - -MF 3.70 0% 5% 25% 65% 5% 20 - -MG 3.73 4% 2% 27% 53% 14% 111 - -MA 3.94 0% 0% 27% 52% 21% 85 - -F All 3.80 1% 6% 21% 56% 16% 171 - -FF 3.63 3% 10% 25% 48% 15% 40 - -FG 3.73 1% 6% 27% 51% 15% 71 - -FA 4.00 0% 3% 12% 67% 18% 60 - -H All 3.82 1% 2% 29% 50% 19% 270 - -HF 3.65 3% 3% 35% 45% 14% 69 - -HG 3.88 1% 2% 25% 51% 21% 95 - -HA 3.88 0% 2% 27% 52% 19% 106 - -

158 |


Mean N

Q137_3. I am confident that all reasonable precautions are being taken to effectively protect the data I work with.

15 85

4.57 863

Q137_2. If given the option between additional security protections and additional flexibility, I would choose additional flexibility.

47 53

3.57 873

Q137_1. If information on my desktop or laptop were improperly made available to others, the impact to my work and Yale would be minimal.

59 41

3.05 913

Agreement with Statements About Cyber Security

Q137_1

MeanStrongly Disagree Disagree

Somewhat Disagree

Somewhat Agree Agree

Strongly Agree Count Std. Dev. 95% CI+-

ALL 3.05 23% 24% 12% 14% 20% 7% 913 - -F 3.29 20% 21% 12% 16% 22% 9% 295 - -G 2.93 23% 26% 14% 14% 19% 4% 202 - -A 2.94 25% 26% 11% 14% 18% 6% 417 - -U All 3.06 23% 24% 12% 14% 20% 7% 813 1.65 0.11UF 3.30 19% 21% 12% 16% 22% 10% 268 1.68 0.20UG 2.97 22% 25% 14% 14% 20% 4% 152 1.57 0.25UA 2.93 25% 26% 11% 13% 18% 6% 393 1.65 0.16L All 2.61 28% 30% 12% 14% 14% 2% 254 - -LF 2.83 27% 29% 5% 17% 17% 5% 41 - -LG 2.36 31% 33% 16% 10% 8% 2% 132 - -LA 2.93 25% 23% 10% 20% 21% 1% 81 - -M All 3.01 21% 26% 10% 21% 18% 4% 272 - -MF 3.23 15% 19% 15% 31% 15% 4% 26 - -MG 2.92 22% 30% 8% 19% 17% 4% 144 - -MA 3.08 23% 22% 11% 21% 20% 5% 102 - -F All 3.38 15% 21% 18% 13% 25% 9% 210 - -FF 3.73 9% 22% 13% 9% 36% 11% 45 - -FG 3.22 13% 25% 23% 11% 23% 5% 92 - -FA 3.36 21% 15% 15% 18% 21% 11% 73 - -H All 3.09 21% 26% 12% 11% 26% 5% 311 - -HF 3.10 27% 19% 13% 8% 24% 8% 83 - -HG 3.13 22% 26% 9% 7% 31% 5% 118 - -HA 3.04 16% 30% 13% 17% 22% 2% 110 - -

If information on my desktop or laptop were improperly made available to others, the impact to my work and Yale would be minimal.

Agreement Scale

Strongly

Disagree

1

Disagree

2

Somewhat

Disagree

3

Somewhat

Agree

4

Agree

5

Strongly

Agree

6

| 159


Q137_1


Somewhat Disagree




Q137_2


Somewhat Disagree




If information on my desktop or laptop were improperly made available to others, the impact to my work and Yale would be minimal.

If given the option between additional security protections and additional flexibility, I would choose additional flexibility.

Q137_3 I am confident that all reasonable precautions are being taken to effectively protect the data I work with.


Somewhat Disagree




160 |


NQ138_5. Store data in Yale-approved cloud storage, rather than Dropbox, Google Drive, or other insecure cloud storage sites

16 84

834

Q138_4. Use a password-protected, Yale-supplied USB flash drive rather than unsecure flash drives

17 83

855

Q138_1. Change important passwords every 3 months

21 79

970

Q138_6. Allow Yale's cybersecurity team to configure your computer to be secure

22 78

910

Q138_3. Use a password manager

26 74

752

Q138_2. Regularly entering complicated passwords to access your computer and sensitive applications

31 69

958

Q138_7. Allow Yale's cybersecurity team to perform all software updates

32 68

918

Q138_8. Relinquish the ability to install new programs on your own

59 41

904

Willingness to Engage in Specified Behaviors to Increase the Security of Their Computers and Yale's Digital Assets

Willingness Scale

Not Willing

Willing, But

with Some

Reluctance

Quite

Willing

Already

Doing It

| 161


Q138_1 Change important passwords every 3 months

I'm not willing

I'm willing, but with some

reluctance.I'm quite

willing.I'm already doing this. Count

ALL 21% 46% 22% 11% 970F 25% 46% 17% 12% 309G 22% 51% 22% 5% 218A 18% 44% 26% 12% 443U All 21% 46% 22% 11% 862UF 25% 46% 16% 13% 281UG 21% 52% 21% 6% 164UA 18% 43% 26% 13% 417L All 19% 46% 32% 3% 276LF 33% 37% 28% 2% 43LG 19% 50% 29% 1% 140LA 13% 45% 37% 5% 93M All 23% 47% 27% 4% 297MF 44% 44% 11% 0% 27MG 28% 46% 25% 2% 159MA 10% 49% 34% 7% 111F All 26% 46% 26% 2% 234FF 34% 36% 26% 4% 47FG 25% 52% 20% 3% 108FA 23% 44% 33% 0% 79H All 24% 44% 29% 4% 331HF 19% 47% 28% 6% 88HG 31% 40% 28% 1% 123HA 19% 45% 30% 6% 120

Q138_2

I'm not willing





Regularly entering complicated passwords to access your computer and sensitive applications

162 |


Q138_3 Use a password manager

I'm not willing





Q138_4

I'm not willing





Use a password-protected, Yale-supplied USB flash drive rather than unsecure flash drives

| 163


Q138_5

I'm not willing





Store data in Yale-approved cloud storage, currently Box @ Yale, rather than Dropbox, Google Drive, or other insecure cloud storage sites

Q138_6

I'm not willing





Allow Yale's cybersecurity team to configure your computer to be secure

164 |


Q138_7 Allow Yale's cybersecurity team to perform all software updates

I'm not willing





Q138_8 Relinquish the ability to install new programs on your own

I'm not willing





| 165



166 |


21%

21%

12%

9%

7%

6%

5%

2%

62%

Off-campus access to critical materials

An assignment(s) that can be completed remotely

Access to audio or video-conferencing

Field study, research project, or independent study project

Contingency plans to teach your courses fully online via Classes*v2

Contingency plans to teach your courses remotely using a method

other than Classes*v2

A series of captured lectures

A section in your syllabus or in another student communique´ explaining how your class will continue remotely until

regular classes resume

I don't have any of these in place.

Q139. In the event that the University suspends classes for a week to three weeks, which of the following elements of emergency

preparedness do you have in place?, n=442

F

| 167


Q139

Count

Off-campus access to

critical materials

An assignment(s) that can

be com-pleted

remotely

Access to audio or

video-confer-encing

Field study, research

project, or indepen-

dent study project

Contin-gency plans

to teach your

courses fully online

via Classes*v2

Contin-gency plans

to teach your

courses remotely

using a method

other than Classes*v2


A section in your

syllabus or in another

student communiqu

e´ explaining how your class will continue remotely

until regular classes resume

I don't have any of these

in place.F 442 21% 21% 12% 9% 7% 6% 5% 2% 62%UF 280 16% 16% 10% 7% 5% 5% 4% 1% 69%MF 28 32% 43% 18% 11% 4% 7% 7% 0% 50%FF 47 30% 34% 23% 13% 15% 15% 13% 4% 45%HF 87 28% 22% 11% 11% 9% 3% 5% 2% 49%

In the event that the University suspends classes for a week to three weeks, which of the following elements of emergency preparedness do you have in place?

168 |



| 169


Yale Calendar of Events

170 |


92%

16%

13%

6%

1%

94%

15%

7%

2%

0%

89%

26%

14%

7%

1%

89%

10%

10%

3%

0%

93%

13%

18%

10%

1%

To find or browse for information for events on campus

To sync individual events to my personal calendar(s)

To submit events for inclusion on a University calendar

To share events on social media

To create RSS feeds for a website I maintain

Q141. For which of the following activities have you used Yale Calendar of Events (calendar.yale.edu) in the past year?, n=881

ALL

F, n=219

G, n=214

U, n=143

A, n=305

Q140


Q143

Yes No IDK CountALL 9% 85% 6% 418A 9% 85% 6% 418U All 8% 85% 6% 408UA 8% 85% 6% 408F All 21% 71% 8% 76FA 21% 71% 8% 76H All 17% 79% 4% 113HA 17% 79% 4% 113

Have you used a system for event management, ticketing, and attendance tracking of Yale events in the past year?

Have you visited or used the Yale Calendar of Events (calendar.yale.edu) in the past year?

| 171


Q141

Count

To find or browse for

information for events on

campus

To sync individual

events to my personal

calendar(s)

To submit events for

inclusion on a University

calendarTo share events on social media

To create RSS feeds for a

website I maintain

ALL 881 92% 16% 13% 6% 1%F 219 94% 15% 7% 2% 0%G 214 89% 26% 14% 7% 1%U 143 89% 10% 10% 3% 0%A 305 93% 13% 18% 10% 1%U All 554 92% 14% 12% 5% 1%UF 143 94% 15% 10% 2% 0%UG 71 87% 23% 15% 4% 0%UU 143 89% 10% 10% 3% 0%UA 197 95% 14% 13% 8% 2%F All 129 93% 17% 16% 8% 1%FF 26 96% 8% 0% 0% 0%FG 62 90% 32% 18% 11% 2%FA 41 95% 0% 22% 7% 0%H All 198 89% 20% 14% 8% 1%HF 50 94% 18% 2% 2% 0%HG 81 90% 23% 9% 5% 1%HA 67 85% 18% 30% 15% 0%

Q144

Count EventBrite Cvent Vendini Tessitura

Arts People (formerly

TicketTurtle) OtherALL 61 57% 10% 5% 5% 3% 25%A 61 57% 10% 5% 5% 3% 25%U All 28 46% 11% 7% 7% 7% 29%UA 28 46% 11% 7% 7% 7% 29%F All 15 47% 0% 0% 7% 0% 47%FA 15 47% 0% 0% 7% 0% 47%H All 18 83% 17% 6% 0% 0% 0%HA 18 83% 17% 6% 0% 0% 0%

For which of the following activities have you used Yale Calendar of Events (calendar.yale.edu) in the past year?

Which applications have you used for event management, ticketing, and attendance tracking for Yale events?

172 |


Mean NQ142_3. Yale Calendar of Events to submit events for inclusion on a University calendar

5 79

3.96 65 4%

Q142_2. Yale Calendar of Events to sync individual events to my personal calendar(s)

5 81

3.92 81 5%

Q142_4. Yale Calendar of Events to share events on social media

4 78

3.79 28 2%

Q142_1. Yale Calendar of Events to find or browse for information for events on campus

7 72

3.78 524 33%

Satisfaction with Using Yale Calendar of Events for Specified Activities

Percents Responding

NOTE: Q142_5 asked about satisfaction with the using the Yale Calendar of Events to create RSS feeds. Only four responses were received, so this question isn’t being reported out.

Satisfaction Scale

Very

Dissatisfied

1

Dissatisfied

2

Neutral

3

Satisfied

4

Very

Satisfied

5

| 173


Q142_1 Yale Calendar of Events to find or browse for information for events on campusMean VD D N S VS Count Std. Dev. 95% CI+-


Q142_2 Yale Calendar of Events to sync individual events to my personal calendar(s)Mean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.92 1% 4% 13% 64% 17% 81 - -F 4.10 0% 1% 11% 64% 23% 22 - -G 3.55 6% 12% 13% 59% 10% 18 - -U 3.86 0% 0% 14% 86% 0% 14 - -A 4.04 0% 4% 15% 55% 26% 28 - -U All 3.92 1% 4% 13% 65% 17% 77 0.76 0.17UF 4.14 0% 0% 10% 67% 24% 21 0.57 0.25UG 3.47 7% 13% 13% 60% 7% 15 1.06 0.54UU 3.86 0% 0% 14% 86% 0% 14 0.36 0.19UA 4.04 0% 4% 15% 56% 26% 27 0.76 0.29F All 4.00 0% 5% 10% 67% 19% 21 - -FF 3.00 0% 50% 0% 50% 0% 2 - -FG 4.11 0% 0% 11% 68% 21% 19 - -H All 3.90 3% 5% 26% 33% 33% 39 - -HF 3.33 11% 0% 56% 11% 22% 9 - -HG 4.00 0% 11% 17% 33% 39% 18 - -HA 4.17 0% 0% 17% 50% 33% 12 - -

174 |


Q142_3 Yale Calendar of Events to submit events for inclusion on a University calendarMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.96 0% 5% 16% 56% 23% 65 - -F 3.92 0% 0% 15% 77% 8% 13 - -G 3.51 0% 17% 18% 63% 2% 12 - -U 3.83 0% 0% 33% 50% 17% 12 - -A 4.24 0% 4% 8% 46% 41% 28 - -U All 3.97 0% 5% 16% 56% 23% 62 0.77 0.19UF 3.92 0% 0% 15% 77% 8% 13 0.49 0.27UG 3.45 0% 18% 18% 64% 0% 11 0.82 0.48UU 3.83 0% 0% 33% 50% 17% 12 0.72 0.41UA 4.27 0% 4% 8% 46% 42% 26 0.78 0.30F All 3.68 5% 5% 21% 53% 16% 19 - -FG 4.00 0% 10% 10% 50% 30% 10 - -FA 3.33 11% 0% 33% 56% 0% 9 - -H All 3.92 4% 4% 16% 48% 28% 25 - -HG 4.00 0% 0% 17% 67% 17% 6 - -HA 3.89 5% 5% 16% 42% 32% 19 - -

Q142_4 Yale Calendar of Events to share events on social mediaMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.79 0% 4% 18% 73% 5% 28 - -F 3.68 0% 0% 32% 68% 0% 3 - -G 3.53 0% 26% 0% 68% 5% 4 - -U 3.80 0% 0% 20% 80% 0% 5 - -A 3.88 0% 0% 20% 73% 7% 16 - -U All 3.77 0% 4% 19% 73% 4% 26 0.59 0.23UF 3.67 0% 0% 33% 67% 0% 3 0.58 0.65UG 3.33 0% 33% 0% 67% 0% 3 1.15 1.31UU 3.80 0% 0% 20% 80% 0% 5 0.45 0.39UA 3.87 0% 0% 20% 73% 7% 15 0.52 0.26F All 4.10 0% 0% 0% 90% 10% 10 - -FG 4.14 0% 0% 0% 86% 14% 7 - -FA 4.00 0% 0% 0% 100% 0% 3 - -H All 4.29 0% 0% 7% 57% 36% 14 - -HF 4.00 0% 0% 0% 100% 0% 1 - -HG 4.50 0% 0% 0% 50% 50% 4 - -HA 4.22 0% 0% 11% 56% 33% 9 - -

Q142_5 Yale Calendar of Events to create RSS feeds for a website I maintainMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 4.00 0% 25% 0% 25% 50% 4 - -A 4.00 0% 25% 0% 25% 50% 4 - -U All 4.00 0% 25% 0% 25% 50% 4 1.41 1.39UA 4.00 0% 25% 0% 25% 50% 4 1.41 1.39F All 4.00 0% 0% 0% 100% 0% 1 - -FG 4.00 0% 0% 0% 100% 0% 1 - -H All 3.00 0% 0% 100% 0% 0% 1 - -HG 3.00 0% 0% 100% 0% 0% 1 - -

| 175



176 |


57%

10%

5%

5%

3%

25%

EventBrite

Cvent

Vendini

Tessitura

Arts People (formerly TicketTurtle)

Other

Q144. Which applications have you used for event management, ticketing, and attendance tracking for Yale events?, n=61

A

Q140


Q143

Yes No IDK CountALL 9% 85% 6% 418A 9% 85% 6% 418U All 8% 85% 6% 408UA 8% 85% 6% 408F All 21% 71% 8% 76FA 21% 71% 8% 76H All 17% 79% 4% 113HA 17% 79% 4% 113

Have you used a system for event management, ticketing, and attendance tracking of Yale events in the past year?

Have you visited or used the Yale Calendar of Events (calendar.yale.edu) in the past year?

See

A

Q144_6. Other applications used for event management, ticketing, and attendance tracking of Yale events in the past year.

NOTE: A follow-on set of questions asked about respondents’ satisfaction with the applications the used for event management, ticketing, and attendance tracking of Yale events in the past year. The largest number of responses was 14 and the next highest was four. Because of these low response rates these results aren’t reported out.

| 177


Q144

Count EventBrite Cvent Vendini Tessitura

Arts People (formerly

TicketTurtle) OtherA 61 57% 10% 5% 5% 3% 25%UA 28 46% 11% 7% 7% 7% 29%FA 15 47% 0% 0% 7% 0% 47%HA 18 83% 17% 6% 0% 0% 0%

Which applications have you used for event management, ticketing, and attendance tracking for Yale events?

178 |



| 179


Applications

180 |


38%

38%

36%

35%

31%

28%

22%

17%

10%

8%

7%

6%

6%

6%

5%

4%

4%

2%

1%

2%

Student Information Systems (SIS)

Qualtrics Survey Tool

Online Course Evaluation app

eBill/ePay

Online Course Information/ Online Course Selection (OCI/OCS)

Yale Student Employment (yalestudentjobs.org)

Yale Bluebook

Training Management System (TMS)

Conflict of Interest (COI) app

Room Reservation System (Virtual EMS)

Graduate Student Payment System (GSPS)

Basecamp

Faculty Grading System (FGS)

YaleSites (Yale's Drupal platform)

IRES Proposal Tracking app

YaleShare (SharePoint)

Yale Dining Fast Track mobile app

Proposal Development app

Message 3

CourseLeaf CIM

Q147. Which of the following applications have you used in the past year?, n=2344

ALL

NOTE: Q148-150_6, Q148-150_8, and Q148-150_22 aren’t missing. They either weren’t used in the survey or they applied specifically to one of the professional schools and thus aren’t reported out here.

| 181


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3.87

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131

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3.81

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162

3.71

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3.72

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182 |


Q147 Which of the following applications have you used in the past year? Q147 -continued

Count

Student Infor-

mation Systems

(SIS)

Qualtrics Survey

Tool

Online Course

Evaluation app eBill/ePay

Online Course

Infor-mation/Online Course

Selection (OCI/OCS)

Yale Student Employ-

ment (yale-student-

jobs.org)Yale

Bluebook

Training Manage-

ment System

(TMS)

Conflict of Interest

(COI) app

Room Reser-vation

System (Virtual

EMS) Count

Graduate Student

Payment System (GSPS) Basecamp

Faculty Grading System

(FGS)

YaleSites (Yale's Drupal

platform)

IRES Proposal Tracking

app

YaleShare (Share-

Point)

Yale Dining Fast Track

mobile app

Proposal Develop-ment app Message 3

Course-Leaf CIM

ALL 2344 38% 38% 36% 35% 31% 28% 22% 17% 10% 8% ALL 2344 7% 6% 6% 6% 5% 4% 4% 2% 1% 2%F 486 0% 21% 25% 0% 0% 12% 0% 25% 37% 0% F 486 0% 5% 29% 4% 9% 0% 1% 2% 1% 4%G 730 85% 56% 66% 82% 62% 37% 33% 0% 0% 0% G 730 19% 0% 0% 3% 0% 0% 2% 0% 0% 1%U 281 94% 65% 89% 78% 95% 69% 97% 0% 0% 0% U 281 0% 0% 0% 0% 0% 0% 23% 0% 0% 0%A 847 0% 22% 0% 0% 0% 16% 0% 34% 8% 23% A 847 2% 15% 0% 11% 8% 12% 1% 5% 3% 2%U All 1175 34% 27% 34% 29% 32% 25% 25% 19% 13% 5% U All 1175 3% 5% 7% 6% 5% 6% 6% 2% 2% 2%UF 287 0% 12% 24% 0% 0% 8% 0% 26% 36% 0% UF 287 0% 5% 27% 4% 7% 0% 1% 2% 1% 6%UG 170 76% 32% 51% 72% 62% 16% 15% 0% 0% 0% UG 170 14% 0% 0% 4% 0% 0% 1% 0% 0% 1%UU 281 94% 65% 89% 78% 95% 69% 97% 0% 0% 0% UU 281 0% 0% 0% 0% 0% 0% 23% 0% 0% 0%UA 437 0% 11% 0% 0% 0% 12% 0% 34% 10% 13% UA 437 3% 9% 0% 11% 10% 17% 1% 5% 4% 3%L All 266 48% 49% 48% 48% 33% 26% 12% 9% 3% 12% L All 266 9% 2% 0% 5% 1% 5% 2% 0% 3% 1%LF 28 0% 32% 32% 0% 0% 4% 0% 21% 25% 0% LF 28 0% 0% 4% 4% 0% 0% 0% 0% 7% 0%LG 142 89% 70% 84% 90% 63% 37% 23% 0% 0% 0% LG 142 17% 0% 0% 2% 0% 0% 1% 0% 0% 1%LA 96 0% 24% 0% 0% 0% 16% 0% 19% 1% 32% LA 96 0% 5% 0% 8% 2% 13% 3% 0% 5% 0%M All 308 48% 60% 39% 46% 22% 19% 12% 16% 3% 27% M All 308 15% 22% 5% 7% 0% 2% 0% 0% 0% 0%MF 28 0% 64% 21% 0% 0% 11% 0% 18% 29% 0% MF 28 0% 14% 54% 0% 0% 0% 0% 0% 0% 0%MG 168 88% 69% 68% 85% 41% 17% 21% 0% 0% 0% MG 168 27% 0% 0% 1% 0% 0% 1% 0% 0% 0%MA 112 0% 46% 0% 0% 0% 24% 0% 39% 2% 73% MA 112 1% 56% 0% 18% 0% 6% 0% 0% 0% 0%F All 238 44% 45% 43% 40% 39% 55% 35% 16% 11% 3% F All 238 11% 5% 10% 7% 8% 1% 0% 5% 0% 1%FF 48 0% 29% 40% 0% 0% 33% 0% 21% 44% 0% FF 48 0% 6% 50% 6% 19% 0% 2% 4% 0% 0%FG 114 91% 58% 73% 84% 81% 75% 72% 0% 0% 0% FG 114 21% 0% 0% 5% 0% 0% 0% 0% 0% 2%FA 76 1% 36% 0% 0% 0% 38% 1% 37% 5% 11% FA 76 4% 12% 0% 11% 12% 3% 0% 12% 1% 1%H All 357 32% 39% 28% 31% 27% 29% 18% 21% 16% 6% H All 357 6% 2% 7% 4% 8% 2% 3% 5% 0% 1%HF 95 0% 29% 18% 0% 0% 15% 0% 27% 44% 0% HF 95 0% 3% 26% 2% 14% 0% 0% 4% 0% 3%HG 136 84% 57% 60% 82% 71% 57% 46% 0% 0% 0% HG 136 14% 0% 0% 3% 0% 0% 7% 0% 0% 1%HA 126 1% 28% 0% 1% 1% 11% 0% 38% 11% 17% HA 126 2% 4% 0% 7% 11% 5% 0% 12% 1% 1%

| 183


Q147 Which of the following applications have you used in the past year? Q147 -continued

Count

Student Infor-

mation Systems

(SIS)

Qualtrics Survey

Tool

Online Course

Evaluation app eBill/ePay

Online Course

Infor-mation/Online Course

Selection (OCI/OCS)

Yale Student Employ-

ment (yale-student-

jobs.org)Yale

Bluebook

Training Manage-

ment System

(TMS)

Conflict of Interest

(COI) app

Room Reser-vation

System (Virtual

EMS) Count

Graduate Student

Payment System (GSPS) Basecamp

Faculty Grading System

(FGS)

YaleSites (Yale's Drupal

platform)

IRES Proposal Tracking

app

YaleShare (Share-

Point)

Yale Dining Fast Track

mobile app

Proposal Develop-ment app Message 3

Course-Leaf CIM

ALL 2344 38% 38% 36% 35% 31% 28% 22% 17% 10% 8% ALL 2344 7% 6% 6% 6% 5% 4% 4% 2% 1% 2%F 486 0% 21% 25% 0% 0% 12% 0% 25% 37% 0% F 486 0% 5% 29% 4% 9% 0% 1% 2% 1% 4%G 730 85% 56% 66% 82% 62% 37% 33% 0% 0% 0% G 730 19% 0% 0% 3% 0% 0% 2% 0% 0% 1%U 281 94% 65% 89% 78% 95% 69% 97% 0% 0% 0% U 281 0% 0% 0% 0% 0% 0% 23% 0% 0% 0%A 847 0% 22% 0% 0% 0% 16% 0% 34% 8% 23% A 847 2% 15% 0% 11% 8% 12% 1% 5% 3% 2%U All 1175 34% 27% 34% 29% 32% 25% 25% 19% 13% 5% U All 1175 3% 5% 7% 6% 5% 6% 6% 2% 2% 2%UF 287 0% 12% 24% 0% 0% 8% 0% 26% 36% 0% UF 287 0% 5% 27% 4% 7% 0% 1% 2% 1% 6%UG 170 76% 32% 51% 72% 62% 16% 15% 0% 0% 0% UG 170 14% 0% 0% 4% 0% 0% 1% 0% 0% 1%UU 281 94% 65% 89% 78% 95% 69% 97% 0% 0% 0% UU 281 0% 0% 0% 0% 0% 0% 23% 0% 0% 0%UA 437 0% 11% 0% 0% 0% 12% 0% 34% 10% 13% UA 437 3% 9% 0% 11% 10% 17% 1% 5% 4% 3%L All 266 48% 49% 48% 48% 33% 26% 12% 9% 3% 12% L All 266 9% 2% 0% 5% 1% 5% 2% 0% 3% 1%LF 28 0% 32% 32% 0% 0% 4% 0% 21% 25% 0% LF 28 0% 0% 4% 4% 0% 0% 0% 0% 7% 0%LG 142 89% 70% 84% 90% 63% 37% 23% 0% 0% 0% LG 142 17% 0% 0% 2% 0% 0% 1% 0% 0% 1%LA 96 0% 24% 0% 0% 0% 16% 0% 19% 1% 32% LA 96 0% 5% 0% 8% 2% 13% 3% 0% 5% 0%M All 308 48% 60% 39% 46% 22% 19% 12% 16% 3% 27% M All 308 15% 22% 5% 7% 0% 2% 0% 0% 0% 0%MF 28 0% 64% 21% 0% 0% 11% 0% 18% 29% 0% MF 28 0% 14% 54% 0% 0% 0% 0% 0% 0% 0%MG 168 88% 69% 68% 85% 41% 17% 21% 0% 0% 0% MG 168 27% 0% 0% 1% 0% 0% 1% 0% 0% 0%MA 112 0% 46% 0% 0% 0% 24% 0% 39% 2% 73% MA 112 1% 56% 0% 18% 0% 6% 0% 0% 0% 0%F All 238 44% 45% 43% 40% 39% 55% 35% 16% 11% 3% F All 238 11% 5% 10% 7% 8% 1% 0% 5% 0% 1%FF 48 0% 29% 40% 0% 0% 33% 0% 21% 44% 0% FF 48 0% 6% 50% 6% 19% 0% 2% 4% 0% 0%FG 114 91% 58% 73% 84% 81% 75% 72% 0% 0% 0% FG 114 21% 0% 0% 5% 0% 0% 0% 0% 0% 2%FA 76 1% 36% 0% 0% 0% 38% 1% 37% 5% 11% FA 76 4% 12% 0% 11% 12% 3% 0% 12% 1% 1%H All 357 32% 39% 28% 31% 27% 29% 18% 21% 16% 6% H All 357 6% 2% 7% 4% 8% 2% 3% 5% 0% 1%HF 95 0% 29% 18% 0% 0% 15% 0% 27% 44% 0% HF 95 0% 3% 26% 2% 14% 0% 0% 4% 0% 3%HG 136 84% 57% 60% 82% 71% 57% 46% 0% 0% 0% HG 136 14% 0% 0% 3% 0% 0% 7% 0% 0% 1%HA 126 1% 28% 0% 1% 1% 11% 0% 38% 11% 17% HA 126 2% 4% 0% 7% 11% 5% 0% 12% 1% 1%

184 |


Q145_6 Other applications used for event management, ticketing, and attendance trackingMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.40 0% 36% 1% 50% 13% 8 - -A 3.40 0% 36% 1% 50% 13% 8 - -U All 3.38 0% 38% 0% 50% 13% 8 1.19 0.82UA 3.38 0% 38% 0% 50% 13% 8 1.19 0.82F All 3.86 0% 0% 29% 57% 14% 7 - -FA 3.86 0% 0% 29% 57% 14% 7 - -

Q148_1 BasecampMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.60 4% 8% 29% 45% 15% 59 - -F 3.83 1% 0% 27% 60% 12% 12 - -A 3.55 4% 10% 29% 41% 16% 47 - -U All 3.56 4% 8% 31% 44% 13% 52 0.96 0.26UF 3.82 0% 0% 27% 64% 9% 11 0.60 0.36UA 3.49 5% 10% 32% 39% 15% 41 1.03 0.31L All 3.80 0% 0% 20% 80% 0% 5 - -LA 3.80 0% 0% 20% 80% 0% 5 - -M All 3.99 0% 9% 10% 54% 27% 67 - -MF 3.75 0% 0% 50% 25% 25% 4 - -MA 4.00 0% 10% 8% 56% 27% 63 - -F All 3.75 0% 8% 25% 50% 17% 12 - -FF 4.67 0% 0% 0% 33% 67% 3 - -FA 3.44 0% 11% 33% 56% 0% 9 - -H All 3.50 13% 0% 25% 50% 13% 8 - -HF 3.33 33% 0% 0% 33% 33% 3 - -HA 3.60 0% 0% 40% 60% 0% 5 - -

Q148_2 Yale BluebookMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 4.18 1% 4% 8% 51% 36% 315 - -G 4.03 0% 5% 14% 55% 26% 43 - -U 4.20 1% 4% 7% 50% 38% 272 - -U All 4.18 1% 4% 8% 50% 37% 296 0.81 0.09UG 4.00 0% 4% 17% 54% 25% 24 0.78 0.31UU 4.20 1% 4% 7% 50% 38% 272 0.81 0.10L All 3.77 0% 7% 27% 50% 17% 30 - -LG 3.77 0% 7% 27% 50% 17% 30 - -M All 4.00 0% 6% 14% 54% 26% 35 - -MG 4.00 0% 6% 14% 54% 26% 35 - -F All 4.28 0% 1% 2% 64% 33% 83 - -FG 4.28 0% 1% 2% 63% 33% 82 - -FA 4.00 0% 0% 0% 100% 0% 1 - -H All 4.15 0% 8% 3% 55% 34% 62 - -HG 4.15 0% 8% 3% 55% 34% 62 - -

Q148_3 Conflict of Interest (COI) appMean VD D N S VS Count Std. Dev. 95% CI+-


Q148_4 YaleSites (Yale's Drupal platform)Mean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.79 2% 3% 28% 49% 18% 69 - -F 3.45 1% 9% 36% 53% 1% 12 - -G 4.32 0% 1% 16% 34% 49% 8 - -A 3.79 2% 2% 28% 51% 17% 49 - -U All 3.80 2% 3% 28% 48% 19% 64 0.84 0.21UF 3.45 0% 9% 36% 55% 0% 11 0.69 0.41UG 4.43 0% 0% 14% 29% 57% 7 0.79 0.58UA 3.78 2% 2% 28% 50% 17% 46 0.84 0.24L All 3.64 0% 0% 36% 64% 0% 11 - -LF 3.00 0% 0% 100% 0% 0% 1 - -LG 3.50 0% 0% 50% 50% 0% 2 - -LA 3.75 0% 0% 25% 75% 0% 8 - -M All 3.81 5% 0% 10% 81% 5% 21 - -MG 4.00 0% 0% 0% 100% 0% 1 - -MA 3.80 5% 0% 10% 80% 5% 20 - -F All 3.81 0% 6% 31% 38% 25% 16 - -FF 4.50 0% 0% 0% 50% 50% 2 - -FG 3.33 0% 17% 33% 50% 0% 6 - -FA 4.00 0% 0% 38% 25% 38% 8 - -H All 3.77 8% 0% 8% 77% 8% 13 - -HF 1.00 100% 0% 0% 0% 0% 1 - -HG 4.00 0% 0% 0% 100% 0% 4 - -HA 4.00 0% 0% 13% 75% 13% 8 - -

Q148. Features, Ease of Use, Efficiency in Completing Needed Tasks

| 185





ALL 3.79 2% 3% 28% 49% 18% 69 - -F 3.45 1% 9% 36% 53% 1% 12 - -G 4.32 0% 1% 16% 34% 49% 8 - -A 3.79 2% 2% 28% 51% 17% 49 - -U All 3.80 2% 3% 28% 48% 19% 64 0.84 0.21UF 3.45 0% 9% 36% 55% 0% 11 0.69 0.41UG 4.43 0% 0% 14% 29% 57% 7 0.79 0.58UA 3.78 2% 2% 28% 50% 17% 46 0.84 0.24L All 3.64 0% 0% 36% 64% 0% 11 - -LF 3.00 0% 0% 100% 0% 0% 1 - -LG 3.50 0% 0% 50% 50% 0% 2 - -LA 3.75 0% 0% 25% 75% 0% 8 - -M All 3.81 5% 0% 10% 81% 5% 21 - -MG 4.00 0% 0% 0% 100% 0% 1 - -MA 3.80 5% 0% 10% 80% 5% 20 - -F All 3.81 0% 6% 31% 38% 25% 16 - -FF 4.50 0% 0% 0% 50% 50% 2 - -FG 3.33 0% 17% 33% 50% 0% 6 - -FA 4.00 0% 0% 38% 25% 38% 8 - -H All 3.77 8% 0% 8% 77% 8% 13 - -HF 1.00 100% 0% 0% 0% 0% 1 - -HG 4.00 0% 0% 0% 100% 0% 4 - -HA 4.00 0% 0% 13% 75% 13% 8 - -

Q148_5 eBill/ePayMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.90 0% 7% 18% 52% 23% 383 - -G 3.93 0% 6% 19% 51% 24% 170 - -U 3.88 0% 8% 17% 53% 22% 212 - -A 4.05 0% 0% 0% 95% 5% 1 - -U All 3.89 0% 7% 18% 52% 23% 335 0.84 0.09UG 3.92 0% 7% 20% 49% 25% 122 0.84 0.15UU 3.88 0% 8% 17% 53% 22% 212 0.85 0.11UA 4.00 0% 0% 0% 100% 0% 1 - -L All 3.88 0% 6% 20% 55% 19% 124 - -LG 3.88 0% 6% 20% 55% 19% 124 - -M All 3.95 0% 6% 18% 52% 24% 140 - -MG 3.95 0% 6% 18% 52% 24% 140 - -F All 4.04 2% 2% 8% 65% 23% 96 - -FG 4.04 2% 2% 8% 65% 23% 96 - -H All 4.09 2% 0% 13% 59% 27% 111 - -HG 4.08 2% 0% 13% 59% 26% 110 - -HA 5.00 0% 0% 0% 0% 100% 1 - -

Q148_7 Faculty Grading System (FGS)Mean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.97 1% 2% 21% 49% 26% 87 - -F 3.97 1% 2% 22% 48% 27% 85 - -A 4.00 0% 0% 0% 100% 0% 2 - -U All 3.95 1% 3% 22% 49% 25% 79 0.83 0.18UF 3.95 1% 3% 22% 48% 26% 77 0.84 0.19UA 4.00 0% 0% 0% 100% 0% 2 0.00 -L All 5.00 0% 0% 0% 0% 100% 1 - -LF 5.00 0% 0% 0% 0% 100% 1 - -M All 4.00 0% 0% 27% 47% 27% 15 - -MF 4.00 0% 0% 27% 47% 27% 15 - -F All 4.21 0% 0% 17% 46% 38% 24 - -FF 4.21 0% 0% 17% 46% 38% 24 - -H All 4.20 0% 0% 8% 64% 28% 25 - -HF 4.20 0% 0% 8% 64% 28% 25 - -


ALL 3.90 0% 7% 18% 52% 23% 383 - -G 3.93 0% 6% 19% 51% 24% 170 - -U 3.88 0% 8% 17% 53% 22% 212 - -A 4.05 0% 0% 0% 95% 5% 1 - -U All 3.89 0% 7% 18% 52% 23% 335 0.84 0.09UG 3.92 0% 7% 20% 49% 25% 122 0.84 0.15UU 3.88 0% 8% 17% 53% 22% 212 0.85 0.11UA 4.00 0% 0% 0% 100% 0% 1 - -L All 3.88 0% 6% 20% 55% 19% 124 - -LG 3.88 0% 6% 20% 55% 19% 124 - -M All 3.95 0% 6% 18% 52% 24% 140 - -MG 3.95 0% 6% 18% 52% 24% 140 - -F All 4.04 2% 2% 8% 65% 23% 96 - -FG 4.04 2% 2% 8% 65% 23% 96 - -H All 4.09 2% 0% 13% 59% 27% 111 - -HG 4.08 2% 0% 13% 59% 26% 110 - -HA 5.00 0% 0% 0% 0% 100% 1 - -


ALL 3.97 1% 2% 21% 49% 26% 87 - -F 3.97 1% 2% 22% 48% 27% 85 - -A 4.00 0% 0% 0% 100% 0% 2 - -U All 3.95 1% 3% 22% 49% 25% 79 0.83 0.18UF 3.95 1% 3% 22% 48% 26% 77 0.84 0.19UA 4.00 0% 0% 0% 100% 0% 2 0.00 -L All 5.00 0% 0% 0% 0% 100% 1 - -LF 5.00 0% 0% 0% 0% 100% 1 - -M All 4.00 0% 0% 27% 47% 27% 15 - -MF 4.00 0% 0% 27% 47% 27% 15 - -F All 4.21 0% 0% 17% 46% 38% 24 - -FF 4.21 0% 0% 17% 46% 38% 24 - -H All 4.20 0% 0% 8% 64% 28% 25 - -HF 4.20 0% 0% 8% 64% 28% 25 - -

186 |


Q148_9 Graduate Student Payment System (GSPS)Mean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.72 2% 12% 18% 44% 23% 45 - -G 3.97 0% 5% 21% 47% 27% 34 - -A 3.00 9% 35% 10% 36% 9% 11 - -U All 3.68 3% 15% 18% 41% 24% 34 1.09 0.37UG 4.00 0% 4% 22% 43% 30% 23 0.85 0.35UA 3.00 9% 36% 9% 36% 9% 11 1.26 0.75L All 3.71 0% 5% 29% 57% 10% 21 - -LG 3.71 0% 5% 29% 57% 10% 21 - -M All 4.00 0% 5% 16% 55% 25% 44 - -MG 4.02 0% 5% 14% 56% 26% 43 - -MA 3.00 0% 0% 100% 0% 0% 1 - -F All 3.64 4% 8% 24% 48% 16% 25 - -FG 3.77 0% 9% 23% 50% 18% 22 - -FA 2.67 33% 0% 33% 33% 0% 3 - -H All 3.89 5% 0% 21% 47% 26% 19 - -HG 3.88 6% 0% 18% 53% 24% 17 - -HA 4.00 0% 0% 50% 0% 50% 2 - -

Q148_10 IRES Proposal Tracking appMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.19 8% 18% 26% 39% 8% 67 - -F 3.16 2% 27% 29% 37% 5% 22 - -A 3.20 12% 14% 25% 40% 9% 44 - -U All 3.19 8% 19% 27% 38% 8% 63 1.09 0.27UF 3.15 0% 30% 30% 35% 5% 20 0.93 0.41UA 3.21 12% 14% 26% 40% 9% 43 1.17 0.35L All 3.00 0% 0% 100% 0% 0% 2 - -LA 3.00 0% 0% 100% 0% 0% 2 - -F All 3.44 17% 0% 6% 78% 0% 18 - -FF 3.22 22% 0% 11% 67% 0% 9 - -FA 3.67 11% 0% 0% 89% 0% 9 - -H All 2.93 19% 19% 19% 41% 4% 27 - -HF 3.23 15% 8% 23% 46% 8% 13 - -HA 2.64 21% 29% 14% 36% 0% 14 - -

Q148_11 Message 3Mean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.66 4% 11% 13% 59% 13% 23 - -F 4.46 0% 6% 0% 35% 58% 3 - -A 3.52 5% 11% 15% 63% 5% 19 - -U All 3.68 5% 9% 14% 59% 14% 22 0.99 0.42UF 4.67 0% 0% 0% 33% 67% 3 0.58 0.65UA 3.53 5% 11% 16% 63% 5% 19 0.96 0.43L All 3.29 0% 43% 0% 43% 14% 7 - -LF 3.00 0% 50% 0% 50% 0% 2 - -LA 3.40 0% 40% 0% 40% 20% 5 - -F All 4.00 0% 0% 0% 100% 0% 1 - -FA 4.00 0% 0% 0% 100% 0% 1 - -H All 2.00 0% 100% 0% 0% 0% 1 - -HA 2.00 0% 100% 0% 0% 0% 1 - -

| 187


Q148_12 Online Course Evaluation appMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.81 2% 6% 20% 54% 18% 449 - -F 3.81 1% 6% 20% 57% 16% 76 - -G 3.73 5% 7% 18% 50% 20% 127 - -U 3.86 0% 5% 21% 56% 18% 246 - -U All 3.81 2% 6% 20% 54% 18% 401 0.86 0.08UF 3.80 1% 6% 20% 57% 16% 69 0.83 0.20UG 3.69 6% 8% 19% 47% 21% 86 1.08 0.23UU 3.86 0% 5% 21% 56% 18% 246 0.78 0.10L All 3.83 3% 5% 16% 58% 18% 125 - -LF 4.00 0% 11% 0% 67% 22% 9 - -LG 3.82 3% 4% 17% 57% 18% 116 - -M All 3.89 1% 8% 15% 55% 22% 119 - -MF 4.00 0% 17% 0% 50% 33% 6 - -MG 3.88 1% 7% 16% 55% 21% 113 - -F All 3.73 3% 7% 19% 56% 15% 101 - -FF 3.74 0% 5% 26% 58% 11% 19 - -FG 3.73 4% 7% 17% 56% 16% 82 - -H All 3.87 2% 5% 16% 57% 19% 98 - -HF 3.94 0% 6% 18% 53% 24% 17 - -HG 3.85 2% 5% 16% 58% 19% 81 - -

Q148_13 Online Course Information/Online Course Selection (OCI/OCS)Mean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.60 3% 12% 21% 49% 15% 405 - -G 3.67 3% 11% 21% 48% 18% 138 - -U 3.56 4% 12% 22% 49% 13% 267 - -U All 3.59 3% 12% 21% 48% 15% 373 1.00 0.10UG 3.66 3% 11% 21% 47% 18% 106 0.99 0.19UU 3.56 4% 12% 22% 49% 13% 267 1.00 0.12L All 3.79 1% 4% 25% 56% 14% 84 - -LG 3.79 1% 4% 25% 56% 14% 84 - -M All 3.65 2% 15% 23% 37% 23% 65 - -MG 3.65 2% 15% 23% 37% 23% 65 - -F All 3.75 1% 9% 14% 66% 10% 92 - -FG 3.75 1% 9% 14% 66% 10% 92 - -H All 3.68 5% 8% 18% 52% 18% 97 - -HG 3.68 5% 8% 18% 51% 18% 96 - -HA 4.00 0% 0% 0% 100% 0% 1 - -

Q148_14 Proposal Development appMean VD D N S VS Count Std. Dev. 95% CI+-


Q148_15 Qualtrics Survey ToolMean VD D N S VS Count Std. Dev. 95% CI+-


188 |






Q148_16 Student Information Systems (SIS)Mean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.87 1% 6% 18% 55% 20% 443 - -G 3.88 2% 5% 17% 55% 21% 180 - -U 3.86 1% 7% 18% 54% 20% 263 - -U All 3.87 1% 6% 18% 55% 20% 393 0.84 0.08UG 3.88 2% 5% 17% 55% 21% 130 0.85 0.15UU 3.86 1% 7% 18% 54% 20% 263 0.84 0.10L All 3.79 2% 7% 18% 58% 16% 125 - -LG 3.79 2% 7% 18% 58% 16% 125 - -M All 3.90 1% 3% 23% 49% 23% 145 - -MG 3.90 1% 3% 23% 49% 23% 145 - -F All 3.97 1% 5% 10% 66% 19% 105 - -FG 3.97 1% 5% 10% 65% 19% 104 - -FA 4.00 0% 0% 0% 100% 0% 1 - -H All 3.95 2% 4% 17% 54% 24% 114 - -HG 3.95 2% 4% 17% 54% 24% 113 - -HA 4.00 0% 0% 0% 100% 0% 1 - -

Q148_17 Training Management System (TMS)Mean VD D N S VS Count Std. Dev. 95% CI+-


| 189



ALL 3.87 1% 6% 18% 55% 20% 443 - -G 3.88 2% 5% 17% 55% 21% 180 - -U 3.86 1% 7% 18% 54% 20% 263 - -U All 3.87 1% 6% 18% 55% 20% 393 0.84 0.08UG 3.88 2% 5% 17% 55% 21% 130 0.85 0.15UU 3.86 1% 7% 18% 54% 20% 263 0.84 0.10L All 3.79 2% 7% 18% 58% 16% 125 - -LG 3.79 2% 7% 18% 58% 16% 125 - -M All 3.90 1% 3% 23% 49% 23% 145 - -MG 3.90 1% 3% 23% 49% 23% 145 - -F All 3.97 1% 5% 10% 66% 19% 105 - -FG 3.97 1% 5% 10% 65% 19% 104 - -FA 4.00 0% 0% 0% 100% 0% 1 - -H All 3.95 2% 4% 17% 54% 24% 114 - -HG 3.95 2% 4% 17% 54% 24% 113 - -HA 4.00 0% 0% 0% 100% 0% 1 - -



Q148_18 Yale Dining Fast Track mobile appMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.64 1% 12% 26% 43% 18% 75 - -F 4.36 0% 0% 0% 64% 36% 3 - -G 2.09 37% 37% 9% 14% 2% 3 - -U 3.69 0% 13% 25% 44% 19% 64 - -A 3.40 0% 1% 59% 38% 1% 5 - -U All 3.64 1% 12% 26% 43% 18% 74 0.96 0.22UF 4.33 0% 0% 0% 67% 33% 3 0.58 0.65UG 1.50 50% 50% 0% 0% 0% 2 0.71 0.98UU 3.69 0% 13% 25% 44% 19% 64 0.92 0.23UA 3.40 0% 0% 60% 40% 0% 5 0.55 0.48L All 3.33 0% 33% 33% 0% 33% 3 - -LA 3.33 0% 33% 33% 0% 33% 3 - -M All 3.00 0% 0% 100% 0% 0% 1 - -MG 3.00 0% 0% 100% 0% 0% 1 - -F All 5.00 0% 0% 0% 0% 100% 1 - -FF 5.00 0% 0% 0% 0% 100% 1 - -H All 3.89 0% 0% 22% 67% 11% 9 - -HG 3.89 0% 0% 22% 67% 11% 9 - -

Q148_19 Room Reservation System (Virtual EMS)Mean VD D N S VS Count Std. Dev. 95% CI+-

ALL 3.88 3% 2% 17% 58% 19% 66 - -A 3.88 3% 2% 17% 58% 19% 66 - -U All 3.86 4% 2% 18% 59% 18% 56 0.86 0.23UA 3.86 4% 2% 18% 59% 18% 56 0.86 0.23L All 4.23 0% 3% 13% 42% 42% 31 - -LA 4.23 0% 3% 13% 42% 42% 31 - -M All 4.02 0% 2% 16% 59% 23% 82 - -MA 4.02 0% 2% 16% 59% 23% 82 - -F All 3.14 14% 14% 29% 29% 14% 7 - -FA 3.14 14% 14% 29% 29% 14% 7 - -H All 3.82 0% 14% 9% 59% 18% 22 - -HA 3.82 0% 14% 9% 59% 18% 22 - -

190 |


Q148_20 Yale Student Employment (yalestudentjobs.org)Mean VD D N S VS Count Std. Dev. 95% CI+-


Q148_21 YaleShare (SharePoint)Mean VD D N S VS Count Std. Dev. 95% CI+-


| 191


Q148_23 CourseLeaf CIMMean VD D N S VS Count Std. Dev. 95% CI+-

ALL 2.96 17% 14% 32% 29% 8% 29 - -F 2.70 18% 19% 37% 26% 0% 16 - -G 4.71 0% 0% 5% 18% 77% 1 - -A 3.10 18% 9% 28% 36% 9% 11 - -U All 2.93 18% 14% 32% 29% 7% 28 1.21 0.45UF 2.69 19% 19% 38% 25% 0% 16 1.08 0.53UG 5.00 0% 0% 0% 0% 100% 1 - -UA 3.09 18% 9% 27% 36% 9% 11 1.30 0.77L All 4.50 0% 0% 0% 50% 50% 2 - -LG 4.50 0% 0% 0% 50% 50% 2 - -F All 3.33 0% 0% 67% 33% 0% 3 - -FG 3.50 0% 0% 50% 50% 0% 2 - -FA 3.00 0% 0% 100% 0% 0% 1 - -H All 3.80 0% 20% 0% 60% 20% 5 - -HF 3.33 0% 33% 0% 67% 0% 3 - -HG 4.00 0% 0% 0% 100% 0% 1 - -HA 5.00 0% 0% 0% 0% 100% 1 - -


ALL 3.43 4% 8% 46% 28% 15% 28 - -F 3.33 0% 0% 71% 26% 3% 4 - -A 3.45 4% 9% 41% 29% 17% 23 - -U All 3.35 4% 9% 48% 26% 13% 23 0.98 0.40UF 3.25 0% 0% 75% 25% 0% 4 0.50 0.49UA 3.37 5% 11% 42% 26% 16% 19 1.07 0.48L All 3.25 0% 0% 75% 25% 0% 4 - -LA 3.25 0% 0% 75% 25% 0% 4 - -M All 3.95 0% 2% 30% 39% 30% 44 - -MF 4.50 0% 0% 0% 50% 50% 2 - -MA 3.93 0% 2% 31% 38% 29% 42 - -F All 3.40 0% 0% 60% 40% 0% 5 - -FF 3.00 0% 0% 100% 0% 0% 1 - -FA 3.50 0% 0% 50% 50% 0% 4 - -H All 3.60 0% 0% 40% 60% 0% 5 - -HA 3.60 0% 0% 40% 60% 0% 5 - -

192 |






Q149. Quality of Support for Using or Troubleshooting


ALL 2.96 17% 14% 32% 29% 8% 29 - -F 2.70 18% 19% 37% 26% 0% 16 - -G 4.71 0% 0% 5% 18% 77% 1 - -A 3.10 18% 9% 28% 36% 9% 11 - -U All 2.93 18% 14% 32% 29% 7% 28 1.21 0.45UF 2.69 19% 19% 38% 25% 0% 16 1.08 0.53UG 5.00 0% 0% 0% 0% 100% 1 - -UA 3.09 18% 9% 27% 36% 9% 11 1.30 0.77L All 4.50 0% 0% 0% 50% 50% 2 - -LG 4.50 0% 0% 0% 50% 50% 2 - -F All 3.33 0% 0% 67% 33% 0% 3 - -FG 3.50 0% 0% 50% 50% 0% 2 - -FA 3.00 0% 0% 100% 0% 0% 1 - -H All 3.80 0% 20% 0% 60% 20% 5 - -HF 3.33 0% 33% 0% 67% 0% 3 - -HG 4.00 0% 0% 0% 100% 0% 1 - -HA 5.00 0% 0% 0% 0% 100% 1 - -


ALL 3.43 4% 8% 46% 28% 15% 28 - -F 3.33 0% 0% 71% 26% 3% 4 - -A 3.45 4% 9% 41% 29% 17% 23 - -U All 3.35 4% 9% 48% 26% 13% 23 0.98 0.40UF 3.25 0% 0% 75% 25% 0% 4 0.50 0.49UA 3.37 5% 11% 42% 26% 16% 19 1.07 0.48L All 3.25 0% 0% 75% 25% 0% 4 - -LA 3.25 0% 0% 75% 25% 0% 4 - -M All 3.95 0% 2% 30% 39% 30% 44 - -MF 4.50 0% 0% 0% 50% 50% 2 - -MA 3.93 0% 2% 31% 38% 29% 42 - -F All 3.40 0% 0% 60% 40% 0% 5 - -FF 3.00 0% 0% 100% 0% 0% 1 - -FA 3.50 0% 0% 50% 50% 0% 4 - -H All 3.60 0% 0% 40% 60% 0% 5 - -HA 3.60 0% 0% 40% 60% 0% 5 - -

| 193



ALL 3.72 2% 0% 33% 52% 13% 41 - -F 3.71 2% 0% 34% 51% 13% 40 - -A 4.00 0% 0% 0% 100% 0% 1 - -U All 3.72 3% 0% 33% 51% 13% 39 0.79 0.25UF 3.71 3% 0% 34% 50% 13% 38 0.80 0.26UA 4.00 0% 0% 0% 100% 0% 1 - -L All 5.00 0% 0% 0% 0% 100% 1 - -LF 5.00 0% 0% 0% 0% 100% 1 - -M All 3.67 0% 0% 33% 67% 0% 3 - -MF 3.67 0% 0% 33% 67% 0% 3 - -F All 3.43 0% 14% 29% 57% 0% 7 - -FF 3.43 0% 14% 29% 57% 0% 7 - -H All 3.83 0% 0% 17% 83% 0% 6 - -HF 3.83 0% 0% 17% 83% 0% 6 - -






ALL 3.75 0% 9% 29% 39% 22% 57 - -F 3.28 0% 13% 47% 38% 1% 8 - -G 4.78 0% 0% 2% 18% 80% 4 - -A 3.75 0% 9% 28% 41% 22% 44 - -U All 3.74 0% 9% 30% 38% 23% 53 0.92 0.25UF 3.25 0% 13% 50% 38% 0% 8 0.71 0.49UG 5.00 0% 0% 0% 0% 100% 3 0.00 -UA 3.74 0% 10% 29% 40% 21% 42 0.91 0.28L All 3.86 0% 0% 29% 57% 14% 7 - -LG 4.00 0% 0% 0% 100% 0% 1 - -LA 3.83 0% 0% 33% 50% 17% 6 - -M All 3.94 0% 6% 6% 75% 13% 16 - -MA 3.94 0% 6% 6% 75% 13% 16 - -F All 4.20 0% 0% 13% 53% 33% 15 - -FF 4.33 0% 0% 0% 67% 33% 3 - -FG 3.80 0% 0% 20% 80% 0% 5 - -FA 4.43 0% 0% 14% 29% 57% 7 - -H All 3.67 0% 25% 0% 58% 17% 12 - -HF 2.00 0% 100% 0% 0% 0% 1 - -HG 4.00 0% 0% 0% 100% 0% 4 - -HA 3.71 0% 29% 0% 43% 29% 7 - -


ALL 3.83 1% 6% 27% 44% 23% 176 - -G 3.86 1% 4% 23% 51% 21% 82 - -U 3.81 0% 7% 30% 37% 26% 94 - -U All 3.80 1% 6% 28% 42% 23% 158 0.88 0.14UG 3.80 2% 5% 25% 50% 19% 64 0.86 0.21UU 3.81 0% 7% 30% 37% 26% 94 0.91 0.18L All 4.11 0% 3% 17% 46% 34% 35 - -LG 4.11 0% 3% 17% 46% 34% 35 - -M All 4.02 0% 2% 18% 58% 23% 57 - -MG 4.02 0% 2% 18% 58% 23% 57 - -F All 4.15 0% 0% 13% 59% 28% 39 - -FG 4.15 0% 0% 13% 59% 28% 39 - -H All 4.02 4% 0% 16% 53% 28% 57 - -HG 4.02 4% 0% 16% 53% 28% 57 - -

194 |







ALL 3.72 2% 0% 33% 52% 13% 41 - -F 3.71 2% 0% 34% 51% 13% 40 - -A 4.00 0% 0% 0% 100% 0% 1 - -U All 3.72 3% 0% 33% 51% 13% 39 0.79 0.25UF 3.71 3% 0% 34% 50% 13% 38 0.80 0.26UA 4.00 0% 0% 0% 100% 0% 1 - -L All 5.00 0% 0% 0% 0% 100% 1 - -LF 5.00 0% 0% 0% 0% 100% 1 - -M All 3.67 0% 0% 33% 67% 0% 3 - -MF 3.67 0% 0% 33% 67% 0% 3 - -F All 3.43 0% 14% 29% 57% 0% 7 - -FF 3.43 0% 14% 29% 57% 0% 7 - -H All 3.83 0% 0% 17% 83% 0% 6 - -HF 3.83 0% 0% 17% 83% 0% 6 - -





| 195










196 |






| 197





ALL 3.46 3% 8% 46% 28% 16% 37 - -F 4.00 0% 0% 0% 100% 0% 1 - -G 1.74 75% 0% 0% 25% 0% 1 - -U 3.52 0% 9% 48% 24% 18% 33 - -A 3.50 0% 0% 50% 50% 0% 2 - -U All 3.46 3% 8% 46% 27% 16% 37 0.96 0.31UF 4.00 0% 0% 0% 100% 0% 1 - -UG 1.00 100% 0% 0% 0% 0% 1 - -UU 3.52 0% 9% 48% 24% 18% 33 0.91 0.31UA 3.50 0% 0% 50% 50% 0% 2 0.71 0.98L All 3.50 0% 0% 50% 50% 0% 2 - -LA 3.50 0% 0% 50% 50% 0% 2 - -H All 4.00 0% 0% 0% 100% 0% 5 - -HG 4.00 0% 0% 0% 100% 0% 5 - -



198 |



ALL 3.74 3% 3% 30% 43% 20% 162 - -F 3.56 8% 0% 37% 38% 17% 12 - -G 3.76 0% 7% 31% 42% 21% 19 - -U 3.78 4% 1% 33% 39% 24% 85 - -A 3.72 2% 7% 22% 54% 15% 45 - -U All 3.73 3% 3% 30% 43% 20% 148 0.94 0.15UF 3.55 9% 0% 36% 36% 18% 11 1.13 0.67UG 3.64 0% 9% 36% 36% 18% 11 0.92 0.55UU 3.78 4% 1% 33% 39% 24% 85 0.94 0.20UA 3.71 2% 7% 22% 54% 15% 41 0.90 0.28L All 3.88 0% 0% 32% 48% 20% 25 - -LF 3.00 0% 0% 100% 0% 0% 1 - -LG 4.08 0% 0% 25% 42% 33% 12 - -LA 3.75 0% 0% 33% 58% 8% 12 - -M All 3.91 0% 6% 17% 57% 20% 35 - -MG 3.79 0% 7% 29% 43% 21% 14 - -MA 4.00 0% 5% 10% 67% 19% 21 - -F All 3.86 0% 4% 27% 50% 20% 56 - -FF 3.75 0% 0% 50% 25% 25% 4 - -FG 3.94 0% 3% 24% 50% 24% 34 - -FA 3.72 0% 6% 28% 56% 11% 18 - -H All 3.93 2% 2% 19% 57% 20% 54 - -HF 3.83 0% 0% 17% 83% 0% 6 - -HG 3.89 3% 3% 18% 55% 21% 38 - -HA 4.10 0% 0% 20% 50% 30% 10 - -




ALL 3.18 8% 21% 24% 38% 9% 25 - -F 2.68 16% 33% 16% 34% 0% 12 - -G 4.54 0% 9% 5% 9% 77% 1 - -A 3.55 0% 9% 36% 45% 10% 11 - -U All 3.17 8% 21% 25% 38% 8% 24 1.13 0.45UF 2.67 17% 33% 17% 33% 0% 12 1.15 0.65UG 5.00 0% 0% 0% 0% 100% 1 - -UA 3.55 0% 9% 36% 45% 9% 11 0.82 0.48L All 3.50 0% 50% 0% 0% 50% 2 - -LG 3.50 0% 50% 0% 0% 50% 2 - -F All 3.50 0% 0% 50% 50% 0% 2 - -FG 3.50 0% 0% 50% 50% 0% 2 - -H All 3.80 0% 20% 0% 60% 20% 5 - -HF 3.33 0% 33% 0% 67% 0% 3 - -HG 4.00 0% 0% 0% 100% 0% 1 - -HA 5.00 0% 0% 0% 0% 100% 1 - -


ALL 3.43 0% 0% 64% 28% 8% 21 - -F 3.55 0% 0% 72% 0% 28% 4 - -A 3.40 0% 0% 62% 35% 3% 16 - -U All 3.39 0% 0% 67% 28% 6% 18 0.61 0.28UF 3.50 0% 0% 75% 0% 25% 4 1.00 0.98UA 3.36 0% 0% 64% 36% 0% 14 0.50 0.26L All 3.25 0% 0% 75% 25% 0% 4 - -LA 3.25 0% 0% 75% 25% 0% 4 - -M All 3.84 0% 0% 44% 28% 28% 25 - -MF 5.00 0% 0% 0% 0% 100% 1 - -MA 3.79 0% 0% 46% 29% 25% 24 - -F All 2.67 0% 33% 67% 0% 0% 3 - -FA 2.67 0% 33% 67% 0% 0% 3 - -H All 4.00 0% 0% 0% 100% 0% 2 - -HA 4.00 0% 0% 0% 100% 0% 2 - -

| 199



ALL 3.18 8% 21% 24% 38% 9% 25 - -F 2.68 16% 33% 16% 34% 0% 12 - -G 4.54 0% 9% 5% 9% 77% 1 - -A 3.55 0% 9% 36% 45% 10% 11 - -U All 3.17 8% 21% 25% 38% 8% 24 1.13 0.45UF 2.67 17% 33% 17% 33% 0% 12 1.15 0.65UG 5.00 0% 0% 0% 0% 100% 1 - -UA 3.55 0% 9% 36% 45% 9% 11 0.82 0.48L All 3.50 0% 50% 0% 0% 50% 2 - -LG 3.50 0% 50% 0% 0% 50% 2 - -F All 3.50 0% 0% 50% 50% 0% 2 - -FG 3.50 0% 0% 50% 50% 0% 2 - -H All 3.80 0% 20% 0% 60% 20% 5 - -HF 3.33 0% 33% 0% 67% 0% 3 - -HG 4.00 0% 0% 0% 100% 0% 1 - -HA 5.00 0% 0% 0% 0% 100% 1 - -


ALL 3.43 0% 0% 64% 28% 8% 21 - -F 3.55 0% 0% 72% 0% 28% 4 - -A 3.40 0% 0% 62% 35% 3% 16 - -U All 3.39 0% 0% 67% 28% 6% 18 0.61 0.28UF 3.50 0% 0% 75% 0% 25% 4 1.00 0.98UA 3.36 0% 0% 64% 36% 0% 14 0.50 0.26L All 3.25 0% 0% 75% 25% 0% 4 - -LA 3.25 0% 0% 75% 25% 0% 4 - -M All 3.84 0% 0% 44% 28% 28% 25 - -MF 5.00 0% 0% 0% 0% 100% 1 - -MA 3.79 0% 0% 46% 29% 25% 24 - -F All 2.67 0% 33% 67% 0% 0% 3 - -FA 2.67 0% 33% 67% 0% 0% 3 - -H All 4.00 0% 0% 0% 100% 0% 2 - -HA 4.00 0% 0% 0% 100% 0% 2 - -

Q149. Responsiveness of Deevelopers to Improvement Requests





200 |



ALL 3.55 0% 16% 29% 40% 16% 39 - -F 2.60 0% 57% 28% 14% 2% 7 - -G 4.39 0% 0% 0% 61% 39% 3 - -A 3.71 0% 7% 32% 44% 17% 30 - -U All 3.54 0% 16% 30% 38% 16% 37 0.96 0.31UF 2.57 0% 57% 29% 14% 0% 7 0.79 0.58UG 4.50 0% 0% 0% 50% 50% 2 0.71 0.98UA 3.71 0% 7% 32% 43% 18% 28 0.85 0.32L All 3.67 0% 0% 33% 67% 0% 3 - -LG 4.00 0% 0% 0% 100% 0% 1 - -LA 3.50 0% 0% 50% 50% 0% 2 - -M All 3.54 8% 0% 23% 69% 0% 13 - -MA 3.54 8% 0% 23% 69% 0% 13 - -F All 4.29 0% 0% 0% 71% 29% 7 - -FF 5.00 0% 0% 0% 0% 100% 1 - -FG 4.00 0% 0% 0% 100% 0% 2 - -FA 4.25 0% 0% 0% 75% 25% 4 - -H All 3.44 0% 22% 11% 67% 0% 9 - -HF 2.00 0% 100% 0% 0% 0% 1 - -HG 4.00 0% 0% 0% 100% 0% 4 - -HA 3.25 0% 25% 25% 50% 0% 4 - -




ALL 3.20 5% 5% 65% 16% 10% 21 - -F 3.20 5% 5% 65% 16% 10% 21 - -U All 3.20 5% 5% 65% 15% 10% 20 0.89 0.39UF 3.20 5% 5% 65% 15% 10% 20 0.89 0.39M All 3.50 0% 0% 50% 50% 0% 2 - -MF 3.50 0% 0% 50% 50% 0% 2 - -F All 3.00 0% 50% 0% 50% 0% 2 - -FF 3.00 0% 50% 0% 50% 0% 2 - -H All 3.00 0% 0% 100% 0% 0% 3 - -HF 3.00 0% 0% 100% 0% 0% 3 - -

| 201



ALL 3.85 4% 12% 9% 45% 30% 25 - -G 4.01 0% 11% 6% 53% 30% 19 - -A 3.35 16% 16% 16% 18% 33% 6 - -U All 3.86 5% 14% 5% 43% 33% 21 1.20 0.51UG 4.07 0% 13% 0% 53% 33% 15 0.96 0.49UA 3.33 17% 17% 17% 17% 33% 6 1.63 1.31L All 3.50 0% 0% 50% 50% 0% 4 - -LG 3.50 0% 0% 50% 50% 0% 4 - -M All 4.00 0% 0% 20% 60% 20% 15 - -MG 4.00 0% 0% 20% 60% 20% 15 - -F All 3.44 0% 11% 33% 56% 0% 9 - -FG 3.38 0% 13% 38% 50% 0% 8 - -FA 4.00 0% 0% 0% 100% 0% 1 - -H All 3.82 0% 0% 36% 45% 18% 11 - -HG 3.80 0% 0% 40% 40% 20% 10 - -HA 4.00 0% 0% 0% 100% 0% 1 - -


ALL 2.99 17% 16% 30% 29% 10% 32 - -F 2.35 17% 32% 49% 2% 0% 6 - -A 3.14 16% 12% 25% 35% 12% 26 - -U All 3.00 16% 16% 29% 29% 10% 31 1.24 0.44UF 2.33 17% 33% 50% 0% 0% 6 0.82 0.65UA 3.16 16% 12% 24% 36% 12% 25 1.28 0.50L All 3.00 0% 0% 100% 0% 0% 1 - -LA 3.00 0% 0% 100% 0% 0% 1 - -F All 2.50 25% 0% 75% 0% 0% 4 - -FA 2.50 25% 0% 75% 0% 0% 4 - -H All 2.64 36% 0% 36% 18% 9% 11 - -HF 2.67 33% 0% 33% 33% 0% 3 - -HA 2.63 38% 0% 38% 13% 13% 8 - -


ALL 3.79 0% 10% 31% 29% 30% 10 - -F 5.00 0% 0% 0% 0% 100% 2 - -A 3.50 0% 13% 38% 36% 13% 8 - -U All 3.80 0% 10% 30% 30% 30% 10 1.03 0.64UF 5.00 0% 0% 0% 0% 100% 2 0.00 -UA 3.50 0% 13% 38% 38% 13% 8 0.93 0.64L All 3.40 0% 20% 40% 20% 20% 5 - -LA 3.40 0% 20% 40% 20% 20% 5 - -F All 5.00 0% 0% 0% 0% 100% 1 - -FA 5.00 0% 0% 0% 0% 100% 1 - -H All 3.00 0% 0% 100% 0% 0% 1 - -HA 3.00 0% 0% 100% 0% 0% 1 - -

202 |



ALL 3.56 3% 6% 39% 36% 16% 133 - -F 3.23 0% 1% 76% 24% 0% 15 - -G 3.93 0% 1% 26% 53% 21% 38 - -U 3.45 5% 9% 39% 31% 16% 80 - -U All 3.54 3% 6% 40% 36% 15% 123 0.93 0.17UF 3.21 0% 0% 79% 21% 0% 14 0.43 0.22UG 3.97 0% 0% 24% 55% 21% 29 0.68 0.25UU 3.45 5% 9% 39% 31% 16% 80 1.03 0.23L All 3.85 0% 0% 31% 54% 15% 13 - -LF 4.00 0% 0% 0% 100% 0% 1 - -LG 3.83 0% 0% 33% 50% 17% 12 - -M All 3.84 0% 6% 26% 45% 23% 31 - -MG 3.84 0% 6% 26% 45% 23% 31 - -F All 3.70 0% 4% 39% 39% 17% 23 - -FF 3.50 0% 0% 50% 50% 0% 4 - -FG 3.74 0% 5% 37% 37% 21% 19 - -H All 3.69 0% 6% 34% 44% 16% 32 - -HF 3.00 0% 25% 50% 25% 0% 4 - -HG 3.79 0% 4% 32% 46% 18% 28 - -




ALL 3.10 16% 15% 17% 44% 7% 14 - -F 2.09 9% 83% 0% 9% 0% 1 - -A 3.20 17% 9% 19% 47% 8% 13 - -U All 3.15 15% 15% 15% 46% 8% 13 1.28 0.70UF 2.00 0% 100% 0% 0% 0% 1 - -UA 3.25 17% 8% 17% 50% 8% 12 1.29 0.73F All 2.20 20% 40% 40% 0% 0% 5 - -FA 2.20 20% 40% 40% 0% 0% 5 - -H All 2.64 29% 7% 43% 14% 7% 14 - -HF 2.50 50% 0% 0% 50% 0% 2 - -HA 2.67 25% 8% 50% 8% 8% 12 - -

| 203






204 |



ALL 3.63 0% 8% 34% 43% 14% 89 - -F 3.35 2% 10% 46% 36% 6% 20 - -A 3.71 0% 7% 30% 45% 17% 69 - -U All 3.63 0% 8% 35% 43% 14% 84 0.83 0.18UF 3.37 0% 11% 47% 37% 5% 19 0.76 0.34UA 3.71 0% 8% 31% 45% 17% 65 0.84 0.20L All 3.38 13% 0% 38% 38% 13% 8 - -LF 1.00 100% 0% 0% 0% 0% 1 - -LA 3.71 0% 0% 43% 43% 14% 7 - -M All 3.81 0% 5% 24% 57% 14% 21 - -MF 3.00 0% 0% 100% 0% 0% 1 - -MA 3.85 0% 5% 20% 60% 15% 20 - -F All 3.50 10% 0% 30% 50% 10% 10 - -FA 3.50 10% 0% 30% 50% 10% 10 - -H All 3.92 4% 4% 8% 65% 19% 26 - -HF 3.67 17% 0% 17% 33% 33% 6 - -HA 4.00 0% 5% 5% 75% 15% 20 - -


ALL 3.41 0% 14% 48% 21% 17% 29 - -G 3.12 0% 0% 88% 12% 0% 1 - -U 3.44 0% 15% 44% 22% 19% 27 - -A 3.00 0% 0% 100% 0% 0% 1 - -U All 3.41 0% 14% 48% 21% 17% 29 0.95 0.34UG 3.00 0% 0% 100% 0% 0% 1 - -UU 3.44 0% 15% 44% 22% 19% 27 0.97 0.37UA 3.00 0% 0% 100% 0% 0% 1 - -L All 3.00 0% 0% 100% 0% 0% 2 - -LA 3.00 0% 0% 100% 0% 0% 2 - -H All 4.00 0% 0% 0% 100% 0% 2 - -HG 4.00 0% 0% 0% 100% 0% 2 - -


ALL 3.71 1% 4% 36% 40% 18% 94 - -F 3.94 0% 0% 37% 31% 32% 4 - -G 3.91 0% 2% 27% 50% 21% 13 - -U 3.67 2% 6% 39% 31% 22% 54 - -A 3.64 0% 4% 33% 57% 6% 23 - -U All 3.70 1% 5% 36% 40% 19% 86 0.87 0.18UF 4.00 0% 0% 33% 33% 33% 3 1.00 1.13UG 4.00 0% 0% 25% 50% 25% 8 0.76 0.52UU 3.67 2% 6% 39% 31% 22% 54 0.95 0.25UA 3.62 0% 5% 33% 57% 5% 21 0.67 0.29L All 3.60 0% 0% 47% 47% 7% 15 - -LG 3.57 0% 0% 43% 57% 0% 7 - -LA 3.63 0% 0% 50% 38% 13% 8 - -M All 3.88 0% 0% 32% 48% 20% 25 - -MG 3.91 0% 0% 36% 36% 27% 11 - -MA 3.86 0% 0% 29% 57% 14% 14 - -F All 3.87 0% 7% 23% 47% 23% 30 - -FF 4.00 0% 0% 50% 0% 50% 2 - -FG 3.70 0% 10% 30% 40% 20% 20 - -FA 4.25 0% 0% 0% 75% 25% 8 - -H All 3.77 0% 3% 26% 63% 9% 35 - -HF 3.33 0% 0% 67% 33% 0% 3 - -HG 3.84 0% 4% 20% 64% 12% 25 - -HA 3.71 0% 0% 29% 71% 0% 7 - -



| 205



ALL 3.71 1% 4% 36% 40% 18% 94 - -F 3.94 0% 0% 37% 31% 32% 4 - -G 3.91 0% 2% 27% 50% 21% 13 - -U 3.67 2% 6% 39% 31% 22% 54 - -A 3.64 0% 4% 33% 57% 6% 23 - -U All 3.70 1% 5% 36% 40% 19% 86 0.87 0.18UF 4.00 0% 0% 33% 33% 33% 3 1.00 1.13UG 4.00 0% 0% 25% 50% 25% 8 0.76 0.52UU 3.67 2% 6% 39% 31% 22% 54 0.95 0.25UA 3.62 0% 5% 33% 57% 5% 21 0.67 0.29L All 3.60 0% 0% 47% 47% 7% 15 - -LG 3.57 0% 0% 43% 57% 0% 7 - -LA 3.63 0% 0% 50% 38% 13% 8 - -M All 3.88 0% 0% 32% 48% 20% 25 - -MG 3.91 0% 0% 36% 36% 27% 11 - -MA 3.86 0% 0% 29% 57% 14% 14 - -F All 3.87 0% 7% 23% 47% 23% 30 - -FF 4.00 0% 0% 50% 0% 50% 2 - -FG 3.70 0% 10% 30% 40% 20% 20 - -FA 4.25 0% 0% 0% 75% 25% 8 - -H All 3.77 0% 3% 26% 63% 9% 35 - -HF 3.33 0% 0% 67% 33% 0% 3 - -HG 3.84 0% 4% 20% 64% 12% 25 - -HA 3.71 0% 0% 29% 71% 0% 7 - -






ALL 2.65 18% 25% 31% 25% 0% 16 - -F 2.39 24% 26% 37% 13% 0% 8 - -G 3.93 0% 0% 7% 93% 0% 1 - -A 2.73 14% 28% 29% 28% 1% 7 - -U All 2.63 19% 25% 31% 25% 0% 16 1.09 0.53UF 2.38 25% 25% 38% 13% 0% 8 1.06 0.73UG 4.00 0% 0% 0% 100% 0% 1 - -UA 2.71 14% 29% 29% 29% 0% 7 1.11 0.82F All 3.33 0% 0% 67% 33% 0% 3 - -FG 3.50 0% 0% 50% 50% 0% 2 - -FA 3.00 0% 0% 100% 0% 0% 1 - -H All 3.67 0% 33% 0% 33% 33% 3 - -HF 3.00 0% 50% 0% 50% 0% 2 - -HA 5.00 0% 0% 0% 0% 100% 1 - -

206 |



| App-A1


Appendix AThe Survey Instrument

App-A2 |


3/18/15, 9:00 AMQualtrics Survey Software

Page 1 of 46https://yalesurvey.qualtrics.com/ControlPanel/Ajax.php?action=GetSurveyPrintPreview&T=7JhFRdx6cGAK1umWSP1r1g

Introduction and Directions

Q1. Your answers to the survey will be captured as you complete the survey, but will not besubmitted until you reach the final page and click "Submit."

If you encounter a question about a service that you do not use or a question you cannotanswer, please skip the question or use the N/A - Don't Know option.

Thank you for taking the time to complete the 2015 Yale Technology Survey.

Demographics

Q2. So that we may ask you only questions that apply to you, please answer the two questionsbelow.

Q3. Which of the following best describes your role at Yale?

Q4. Which of the following, if any, is your primary affiliation with Yale?

Q5. Browser Meta Info

Faculty

Graduate / Professional School Student

Undergraduate

Staff

Yale Law School

Yale School of Management

Yale School of Forestry & Environmental Studies

Yale School of Public Health

I am not primarily affiliated with any of these schools.

This question will not be displayed to the recipient.

Browser: Safari

| App-A3




Overall IT Measures

Q6. Overall, how satisfied are you with technology at Yale?

Q7. Overall, how satisfied are you with Law School Information Technology services (YLS IT)?

Q8. Overall, how satisfied are you with the Forestry & Environmental Studies IT services (F&ESIT)?

Q9.Overall, how satisfied are you with School of Management IT services (SOM IT)?

Q10. Please rate your satisfaction with how well Law School Information Technology services(YLS IT)...

Version: 8.0.5

Operating System: Macintosh

Screen Resolution: 2560x1600

Flash Version: 16.0.0

Java Support: 1

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_3) AppleWebKit/600.5.9 (KHTML,like Gecko) Version/8.0.5 Safari/600.5.9

Very Satisfied Satisfied Neutral Dissatisfied Very DissatisfiedN/A - Don't

Know


Know


Know


Know

Very

Satisfied Satisfied Neutral DissatisfiedVery

DissatisfiedN/A - Don't

Know

Provides high qualityservices

Communicates clearlyand concisely about its

App-A4 |




Q11. Are there any comments you would like to share with the Law School InformationTechnology (YLS IT) Management Team?

Q12.Please rate your satisfaction with how well F&ES IT...

Q13.Please rate your satisfaction with how well SOM IT...

Q14. What would increase your satisfaction with School of Management IT services (SOM IT) ?

Q15.Overall, how satisfied are you with Yale Information Technology Services (ITS)?

Q16.

services

Very



Know


Communicates clearlyand concisely about itsservices

Very



Know




Know

| App-A5




Please rate your satisfaction with how well Yale Information Technology Services (ITS)...

Help and Support Resources

Q17.Which of the following resources for help with technology have you used in the past year?(check all that apply)

Q18.How satisfied are you with the following general aspects of finding help with technologythrough Law School Information Technology services (YLS IT)?

Very



Know



Law School website

Law School Help Desk, reached via phone, email, walk-in support, or messaging

F&ES IT help staff

SOM Portal

SOM IT

ITS website

ITS Help Desk, reached via phone, email, or web ticket

ITS Walk-in Support Center

Distributed Support Provider (DSP) - DSPs install, maintain, troubleshoot and repair computers andperipherals in a department

Student Technology Collaborative (STC)

As far as I know, I haven't contacted any of these Yale technology help services in the past year.

Very



Know

Clarity of links to helpservices on the YLS ITwebsite

Ability of YLS IT help

App-A6 |




Q19.How satisfied are you with the following general aspects of finding help with technologythrough SOM IT?

Q20. What would increase your satisfaction with finding help with technology through SOM IT?

Q21.How satisfied are you with the following general aspects of finding help with technologythrough ITS?

Q22.How satisfied are you with the following aspects of Law School IT Help Desk staff reached viaphone, email, walk-in support, or messaging?

staff to direct you to theright sources of help foryour problems

Very



Know

Clarity of links to helpservices on the SOMPortal

Ability of SOM IT helpstaff to direct you to theright sources of help foryour problems

Very



Know

Clarity of links to helpservices on the ITSwebsite

Ability of ITS help staffto direct you to theright sources of help foryour problems

Very



Know

Is available when

| App-A7




Q23. What would increase your satisfaction with Law School IT Help Desk staff?

Q24.How satisfied are you with the following aspects of F&ES IT help staff?

Q25.How satisfied are you with the following aspects of SOM IT help staff?

needed

Is knowledgeable

Is courteous andfriendly

Resolves problems in atimely manner

Speaks and/or writesclearly and concisely

Keeps you informedabout your issue(s)

Very



Know

Is available whenneeded

Is knowledgeable





Very



Know


Is knowledgeable

App-A8 |




Q26. What would increase your satisfaction with SOM IT help staff?

Q27.How satisfied are you with the following aspects of ITS Help Desk staff, reached via phone,email, or web ticket?

Q28.How satisfied are you with the following aspects of ITS Walk-in Support Center staff?





Very



Know


Is knowledgeable





Very



Know


Is knowledgeable


| App-A9




Q29.How satisfied are you with the following aspects of Distributed Support Provider (DSP) staff?

Q30.How satisfied are you with the following aspects of Student Technology Collaborative (STC)staff?




Very



Know


Is knowledgeable





Very



Know


Is knowledgeable





App-A10 |




Q31.How many times in the past year has your work been disrupted because you did not haveaccess to help services during off hours? (enter a whole number)

IT Websites

Q32.How satisfied are you with the following aspects of the F&ES website?

Q33.How satisfied are you with the following aspects of the SOM Portal?

Q34.Which of the following activities have you used the SOM Portal for in the past year? (check allthat apply)

Very



Know

Organization and easeof finding what youneed

Quality and up-to-dateness of content

Look and feel

Very



Know



Reserving a room in Evans Hall

Checking the calendar

Finding someone at SOM

Finding career information

Getting IT Support

Accessing information about courses, programs and other academic info

| App-A11




Q35.How satisfied are you with the following activities on the SOM Portal?

Q36.How satisfied are you with the following aspects of the ITS website?

Networks

Q37.

Reading news and announcements

Accessing other platforms (Classes*v2, GTS, Webmail)

As far as I know, I haven't engaged in any of these activities in the past year.

Very



Know

Reserving a room inEvans Hall

Checking the calendar

Finding someone atSOM

Finding careerinformation

Getting IT Support

Accessing informationabout courses,programs and otheracademic info

Reading news andannouncements

Accessing otherplatforms (Classes*v2,GTS, Webmail)

Very



Know



App-A12 |




How satisfied are you with the following aspects of Yale's campus computer network?

Q38.Are there locations on campus where wired or wireless network connectivity could beimproved? If so, please list the locations and be as specific as possible.

Q39.Do you use Yale VPN (Virtual Private Network), also known as Cisco AnyConnect, to accesscampus resources from off campus?

Q40.How satisfied are you with Yale VPN (Virtual Private Network)?


Campus Phones

Q42.Which of these is your primary desk phone?

Very



Know

Wired network speed

Wireless network speed

Wireless networkavailability andreliability

Yes

No

I don't know.


Know

| App-A13




Q43.How satisfied are you with the following aspects of Yale's wired telephone services?

Q44.How satisfied are you with the support F&ES IT provides for telecom and cellular services?

Nortel 3903 & 3904 Cisco 6921

Cortelco 2203 Cisco 7942G

Cortelco 2210/2211 Cisco 7962G

Cortelco 2730

N/A - Don't know.

Cisco 7911G

I don't have a primary desk phone.

Very



Know

Telephone equipmentquality

Sound quality

Voice mail


Know

App-A14 |




Q45.What would increase your satisfaction with the support F&ES IT provides for telecom andcellular services?

Q46.Yale could save a great deal of money by eliminating all desk phones and asking everybody tomake calls using computers. How supportive would you be of this change?

Collaboration Services

Q47.Which of the following Yale email and calendaring services do you use? (check all that apply)

Q48.How satisfied are you with the following aspects of Yale Connect (Exchange/Outlook) foremail?

Not at all supportive

Supportive

Very supportive



I don't know.

Very



Know

Features

Ease of use

Speed of messagedelivery

Spam-filtering

Space available forstoring messages

Managing departmentalemail accounts

| App-A15




Q49.How satisfied are you with the following aspects of EliApps (Google Apps for Education) foremail?

Q50.How satisfied are you with the following aspects of Yale Connect (Exchange/Outlook) forcalendaring?

Q51.How satisfied are you with the following aspects of EliApps (Google Apps for Education) forcalendaring?

Very



Know

Features

Ease of use

Speed of messagedelivery

Spam-filtering

Space available forstoring messages

Very



Know

Features

Ease of creating andediting events

Ease of sharing eventswith other people

Ease of sharingcalendars with otherpeople

Ease of syncing yourcalendar with all yourdevices

Documentation of howto use calendar features

Very



Know

Features

App-A16 |




Q52. Are there any comments you would like to share about Yale email and calendaringservices?

Q53.Which of the following Yale audio and video-conferencing services have you used in the pastyear? (check all that apply)

Q54.How satisfied are you with the following audio and video-conferencing services?

Q55.

Ease of creating andediting events

Ease of sharing eventswith other people

Ease of sharingcalendars with otherpeople

Ease of syncing yourcalendar with all yourdevices

Documentation of howto use calendar features




I haven't used any of these in the past year.

Very



Know

Adobe Connect forvideo-conferencing

EliApps Hangouts forvideo-conferencing

Yale MeetingPlace foraudio-conferencing

| App-A17




Which of the following items factor into your dissatisfaction with Adobe Connect for video-conferencing? (check all that apply)

Q56.Which of the following items factor into your dissatisfaction with EliApps Hangouts for video-conferencing? (check all that apply)

Q57.Which of the following items factor into your dissatisfaction with Yale MeetingPlace for audio-conferencing? (check all that apply)

Q58.

Features

Ease of use

Reliability of connection

Sound quality

Picture quality

Other, Please specify:

Features

Ease of use


Sound quality

Picture quality

Other, Please specify:

Features

Ease of use


Sound quality

Other, please specify:

App-A18 |




Do you use web-based video-conferencing for your work?

Q59.Why don't you use web-based video-conferencing for your work?

Printing at Yale

Q60.Do you use Yale's printers in your office or the computer labs?

Q61.Do you use the Law School Information Technology (YLS IT) printers in the computers labs onL2 and L3?

Q62.How satisfied are you with printing at Yale?

Q63.How satisfied are you with the Blueprint/YalePrint/Papercut printing service at Law SchoolInformation Technology (YLS IT)?

Yes

No

Yes

No

I don't know

Yes

No


Know


Know

| App-A19




Q64.Which of the following items factor into your dissatisfaction with printing at Yale? (check allthat apply)

Backing Up, Storage and Servers

Q65.Which of the following data storage and backup solutions do you use? (check all that apply)

Q66.How satisfied are you with the following Yale-sponsored data storage and backup solutions?

Ease of sending print orders

Convenience of printer locations

Ease of managing account

Value for cost



Secure File Transfer Service (files.yale.edu)

Yale backup service (Tivoli, Crashplan, Mozy)

YLS IT Mandrake File Storage (U:/ and Departmental S:/, W:/)

Other private cloud storage, please specify:

I don't use any of these.

Very


Dissatisfied

N/A -Don'tKnow


Secure File Transfer Service(files.yale.edu)

Yale backup service (Tivoli, Crashplan,Mozy)

YLS IT Mandrake File Storage

${q://QID60/ChoiceTextEntryValue/4}

App-A20 |




Q67.Which of the following items factor into your dissatisfaction with Box at Yale? (check all thatapply)

Q68.Which of the following items factor into your dissatisfaction with Secure File Transfer Service?(check all that apply

Q69.Which of the following items factor into your dissatisfaction with backup service (Tivoli,Crashplan, Mozy)? (check all that apply)

Q70.Which of the following items factor into your dissatisfaction with Law School InformationTechnology (YLS IT) Mandrake File Storage? (check all that apply)

Features

Ease of use

Reliability


Features

Ease of use

Reliability


Features

Ease of use

Reliability


Features

Ease of use

| App-A21




Q71.Why are you not using Box at Yale?

Software Library

Q72.How satisfied are you with the ITS Software Library?

Q73.Which of the following items factor into your dissatisfaction with ITS Software Library? (checkall that apply)

Q74.What additional software do you think should be available in the ITS Software Library?

Q75.What software package(s) are you currently using to do statistical analysis?

Reliability



Know


Ease of licensing

Quality of support for using or troubleshooting


ATLAS.ti

Mplus

App-A22 |




Computer Labs

Q76.How often do you use the following types of campus computer labs when school is in session?

Q77.

NVivo

Python

R

SAS

SPSS

SPSS Amos

STATA


I don't use software for statistical analysis.

Never

Less thanOnce aMonth

Once aMonth

2-3Times aMonth

Once aWeek

2-3Times aWeek Daily

Public computer labs(ex: Connecticut Hall,Bass, Dunham)

Residential computerlabs in residentialcolleges and graduatedorms

Departmental computerlabs

Law School InformationTechnology (YLS IT)computing labs on L2and L3

YSPH computer lab at47 College Street

Sage Computer Lab

Doctoral Lab

| App-A23




How important is it to you to have access to the following items through Yale computer labs?

Q78.How satisfied are you with Yale's computer labs?

Q79.How satisfied are you with the Law School Information Technology (YLS IT) computing labs onL2 and L3?

Q80.How satisfied are you with the YSPH computer lab at 47 College Street?

Q81.How satisfied are you with the Sage Computer Lab?

Q82.

Not ImportantSomewhatImportant Important Very Important

Printing

Basic software (wordprocessing, webbrowsing, etc.)

Specialized desktoppublishing software(Photoshop, etc.)

Specialized hardware(scanner, etc.)

Specialized instructionsoftware (Mathematica,ArcGis, etc.)


Know


Know


Know


Know

App-A24 |




How satisfied are you with the Doctoral Lab?

Q83.Which of the following items factor into your dissatisfaction with Yale's computer labs?

Q84.Which of the following items factor into your dissatisfaction with the Law School InformationTechnology (YLS IT) computing labs on L2 and L3?

Q85.Which of the following items factor into your dissatisfaction with the Sage Computer Lab?


Know

Convenience of locations

Hours of operation

Quality of equipment

Availability of equipment




Hours of operation






Hours of operation



| App-A25




Q86.Which of the following items factor into your dissatisfaction with the Doctoral Lab?

Q87.What software would you like to see offered in Yale's computer labs?

Teaching and Learning

Q88.Which of the following teaching and learning resources have you used in the past year? (checkall that apply)

Q89.How satisfied are you with the following aspects of Classes*v2?



Convenience of location

Hours of operation





Classes*v2

VDI (Virtual Desktop Infrastructure for accessing Windows applications from a browser)

Academic Commons (CoursePress)


I haven't used any of these resources in the past year.

Very Very N/A - Don't

App-A26 |




Q90.Which of the following Classes*v2 features have you used? (check all that apply)

Q91. What would increase your satisfaction with Classes*v2?

Q92.How satisfied are you with the following teaching and learning resources?

Q93.What would increase your satisfaction with Academic Commons (CoursePress)?

Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know

Features

Ease of use

How efficiently you cancomplete needed tasks

Quality of support forusing or troubleshooting

Syllabus tool

Announcements

Threaded discussions (Forums)

Assignments tool

Online file sharing (Dropbox and Resources)

Posting course-related external links

Hosting project sites for collaboration

I haven't used any of these features.

Very



Know

Academic Commons(CoursePress)


| App-A27




Q94.What would increase your satisfaction with Statistical Computing?

Q95.How satisfied are you with the following aspects of the VDI environment?

University Library

Q96.How often have you use the following University Library resources and services within the pastyear?

Q97.

Very



Know

Features

Ease of use

How efficiently you cancomplete needed tasks

Quality of support forusing or troubleshooting

Never


Once aMonth

2-3Times aMonth

Once aWeek


Library researchdatabases

e-journals

e-books

Digitized materials fromYale's libraries andmuseums

Orbis Catalog Search

App-A28 |




How satisfied are you with the following University Library resources and services?

Q98.How often have you use the following Law Library resources and services within the past year?

Q99.How satisfied are you with the following Law Library resources and services?

Q100.How satisfied are you with the following aspects of digitized materials from Yale's libraries andmuseums?

Very



Know


e-journals

e-books

Orbis Catalog Search

Never


Once aMonth

2-3Times aMonth

Once aWeek



e-journals

e-books

Digitized materials fromYale's libraries andmuseums

Morris Catalog Search

Very



Know


e-journals

e-books

Morris Catalog Search

Very



Know

| App-A29




Q101.How satisfied are you with the following aspects of the University Library website?

Q102.What would increase your satisfaction with University Library resources and services?

Q103.How satisfied are you with the following aspects of the Law Library website?

Q104.What would increase your satisfaction with Law Library resources and services?

Media Technology Services

Q105.

Breadth and quality ofcontent

Ease of finding whatyou need

Very



Know


Quality and up-todateness of content

Very



Know


Quality and up-todateness of content

App-A30 |




Which of the following media technology resources have you used in the past year? (check allthat apply)

Q106.How satisfied are you with the following media technology resources?

Q107. What contributes to your dissatisfaction with these media technology resources?

Q108.How often do you use the following F&ES technology resources when school is in session?

Lecture capture

Video-conferencing

Annotation at lectern

Film Study Center

Bass Library Media Equipment Checkout

ITS Photo & Design

Technology Enabled Active Learning (TEAL) Classroom at 17 Hillhouse

I haven't used any of the resources in the past year.

Very



Know

Lecture capture

Annotation at lecturn

Video-conferencing

Film Study Center

Bass Library MediaEquipment Checkout

ITS Photo & Design

TEAL Classroom

Never


Once aMonth

2-3Times aMonth

Once aWeek


Equipment Checkout

| App-A31




Q109.How satisfied are you with the following aspects of technologies for classrooms?

Q110.What else would you like us to know about F&ES technology-enhanced classrooms?

Q111.How satisfied are you with the following aspects of technologies for classes, meetings andevents?

System for equipmentloans

Classroom and A/VSupport for classes

Classroom and A/VSupport for meetings orevents

F&ES Room Scheduler

Sage Computer Lab(Sage Room 39)

Doctoral Lab (SageRoom 09)

Very



Know

Selection oftechnologies

Equipment features

Equipment ease of use

Equipment reliability

Types of assistanceavailable fortroubleshooting

Initial response time tohelp requests

Time it takes to resolveproblem once helparrives

App-A32 |




Q112. What would increase your satisfaction with technologies for classes, meetings, andevents?

Q113.How satisfied are you with the following aspects of the Equipment Checkout System at F&ES?

Q114.What types of technologies not currently available in the Equipment Checkout System would

Very



Know


Equipment features



Ease of use of lecterntouch screens




Markers and chalk arestocked and available touse in classroom

Very



Know

Variety of equipmentavailable



Ease of borrowingequipment

| App-A33




you like to have access to at F&ES?

Q115.What else would you like us to know about the F&ES Equipment Checkout System?

Q116.What types of technology not currently available in classrooms would you like to have accessto?

Q117. Have you ordered A/V services for meetings or events in the past year?

Q118.How satisfied are you with the following aspects of A/V services for your meetings or events?

Yes

No

Very



Know


Equipment features






App-A34 |




Q119.What types of A/V services or technologies not currently available would you like to haveaccess to at F&ES?

Q120.What else would you like us to know about F&ES A/V services?

Q121.Do you use the camera and software installed in Winslow Auditorium for video capture oflectures?

Q122.Why don't you use the camera and software installed in Winslow Auditorium for video captureof lectures?

Q123.Are there other teaching and learning resources you would like to see supported at YSPH?

Research Technologies

Q124.Which of the following Yale research support services have you used in the past year? (checkall that apply)

Yes

No

Electronic Lab Notebook / Lab Archives

| App-A35




Q125.How satisfied are you with the following Yale research support services?

Q126.What contributes to your dissatisfaction with Electronic Lab Notebooks (Lab Archives)?

Q127.What contributes to your dissatisfaction with SOM Research Processing and Storage?

Q128.What contributes to your dissatisfaction with High Performance Computing (HPC)?

SOM Research Processing and Storage

High Performance Computing (HPC)

Research Storage Solution (RSS)

Research Consulting

Research Consulting (CSSSI)

I haven't used any of these resources in the past year.

Very



Know

Electronic Lab Notebook/ Lab Archives

SOM ResearchProcessing and Storage

High PerformanceComputing (HPC)

Research StorageSolution (RSS)

Research Consulting

Research Consulting(CSSSI)

App-A36 |




Q129.What contributes to your dissatisfaction with Research Storage Solution (RSS)?

Q130.What contributes to your dissatisfaction with Research Consulting?

Q131.What contributes to your dissatisfaction with Research Consulting (CSSSI)?

Q132.Have you purchased HPC storage/nodes?

Q133.How satisfied were you with the HPC storage/nodes purchasing process?

Q134.Can you briefly describe any HPC training you have had?

Q135.

Yes

No


Know

| App-A37




If Yale were to do one thing with technology to enhance your ability to do your research, whatwould it be?

Computer Security

Q136.How satisfied are you with Yale's cyber security efforts?

Q137.Please indicate your agreement with the following cyber security statements:

Q138.How willing are you to engage in the following behaviors to increase the security of yourcomputer and Yale’s digital assets?


Know

StronglyDisagree Disagree

SomewhatDisagree

SomewhatAgree Agree

StronglyAgree

N/A -Don'tKnow

If information on mydesktop or laptop wereimproperly madeavailable to others, theimpact to my work andYale would be minimal.

If given the optionbetween additionalsecurity protectionsand additionalflexibility, I wouldchoose additionalflexibility.

I am confident that allreasonable precautionsare being taken toeffectively protect thedata I work with.

I'm notwilling.

I'm willing,but with some

reluctance.I'm quitewilling.

I'm alreadydoing this.

N/A - Don'tKnow

App-A38 |




Emergency Preparedness

Q139.In the event that the University suspends classes for a week to three weeks, which of thefollowing elements of emergency preparedness do you have in place? (check all that apply)

Change importantpasswords every 3months

Regularly enteringcomplicated passwordsto access your computerand sensitiveapplications

Use a passwordmanager

Use a password-protected, Yale-suppliedUSB flash drive ratherthan unsecure flashdrives

Store data in Yale-approved cloud storage,currently Box @ Yale,rather than Dropbox,Google Drive, or otherinsecure cloud storagesites(Note: Box @ Yale isnot approved for 3-Lockdata.)

Allow Yale’scybersecurity team toconfigure yourcomputer to be secure

Allow Yale’scybersecurity team toperform all softwareupdates

Relinquish the ability toinstall new programs onyour own

Contingency plans to teach your courses fully online via Classes*v2

Contingency plans to teach your courses fully online via YLS Inside.

| App-A39




Online Calendar of Events & Event Management

Q140. Have you visited or used the Yale Calendar of Events (calendar.yale.edu) in the pastyear?

Q141.For which of the following activities have you used Yale Calendar of Events (calendar.yale.edu)in the past year? (check all that apply)

Q142.How satisfied are you with the following aspects of the Yale Calendar of Events(calendar.yale.edu)?

Contingency plans to teach your courses remotely using a method other than Classes*v2


Off-campus access to critical materials

A section in your syllabus or in another student communiqué explaining how your class will continueremotely until regular classes resume

Access to audio or video-conferencing

An assignment(s) that can be completed remotely

Field study, research project, or independent study project

I don't have any of these in place.

Yes

No

I don't know.

To find or browse for information for events on campus

To sync individual events to my personal calendar(s)

To submit events for inclusion on a University calendar

To share events on social media

To create RSS feeds for a website I maintain

I haven't used it for any of these activities in the past year.

Very



Know

App-A40 |




Q143. Have you used a system for event management, ticketing, and attendance tracking ofYale events in the past year?

Q144. Which applications have you used for event management, ticketing, and attendancetracking for Yale events? (check all that apply)

Q145. How satisfied are you with the following applications for event management, ticketing,and attendance tracking?

To find or browse forinformation for eventson campus

To sync individualevents to my personalcalendar(s)

To submit events forinclusion on a Universitycalendar

To share events onsocial media

To create RSS feeds fora website I maintain

Yes

No

I don't know.

Cvent

Vendini

EventBrite


Tessitura

Other (please specify)

Very


Dissatisfied

N/A -Don'tKnow

Cvent

Vendini

| App-A41




Q146. What would increase your satisfaction with these applications for event management,ticketing, and attendance tracking?

Applications

Q147.Which of the following applications have you used in the past year?

EventBrite


Tessitura

${q://QID179/ChoiceTextEntryValue/6}

Basecamp

Yale Bluebook

Conflict of Interest (COI) app

CourseLeaf CIM

courses.law.yale.edu

eBill/ePay

Faculty Grading System (FGS)

F&ES Room Scheduler

Graduate Student Payment System (GSPS)

IRES Proposal Tracking app

Message 3

Online Course Evaluation app

Online Course Information/Online Course Selection (OCI/OCS)

Proposal Development app


Room Reservation System (Virtual EMS)

Student Information Systems (SIS)

App-A42 |




Q148.How satisfied are you with the overall day-to-day experience (features, ease of use, efficiencyin completing needed tasks) of the following apps?

Training Management System (TMS)

Yale Dining Fast Track mobile app

Yale Student Employment (yalestudentjobs.org)


YaleSites (Yale's Drupal platform)

YLS Inside Course Sites

I haven't used any of these applications in the past year.

Very



Know

Basecamp

Yale Bluebook

Conflict of Interest(COI) app

CourseLeaf CIM


eBill/ePay

Faculty Grading System(FGS)

F&ES Room Scheduler

Graduate StudentPayment System (GSPS)

IRES Proposal Trackingapp

Message 3

Online CourseEvaluation app

Online CourseInformation/OnlineCourse Selection(OCI/OCS)

Proposal Developmentapp

| App-A43




Q149.How satisfied are you with the quality of support for using and troubleshooting the followingapps?


Room ReservationSystem (Virtual EMS)

Student InformationSystems (SIS)

Training ManagementSystem (TMS)

Yale Dining Fast Trackmobile app

Yale StudentEmployment(yalestudentjobs.org)


YaleSites (Yale's Drupalplatform)


Very



Know

Basecamp

Yale Bluebook


CourseLeaf CIM


eBill/ePay


F&ES Room Scheduler



Message 3

Online Course

App-A44 |




Q150.How satisfied are you with the responsiveness of developers to improvement requests for thefollowing apps?

Evaluation app












Very



Know

Basecamp

Yale Bluebook


CourseLeaf CIM


eBill/ePay


F&ES Room Scheduler

| App-A45




Q151.What contributes to your dissatisfaction with the F&ES Room Scheduler?

Possible New Services and Final Thoughts

Q152.Are there additional technology services you feel Yale should be offering?



Message 3

Online CourseEvaluation app












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