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Cunoºtinþe Abilitãþi Atitudini

·Cunoºtinþe despre cultura, valorile,

ritualurile ºi semnificaþia gesturilor din

cultura cu care vrem sã comunicãm 

·Ascultarea activã 

·Punerea întrebãrilor

·Acordarea de feedback

·Deschidere

·Toleranþã 

·Amabilitate

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