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Business Sampler Policies, Procedures & Forms

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The following 23 pages contain an abridged version of the Table of Contents,with key sections shown in full detail and supporting sections listed as TabHeadings only.

Following the Table of Contents is a complete policy, procedures and form(s) setfrom this manual. This policy for Internet Usage exemplifies the content, writingstyle and format of the full manual. The Internet Usage Policy is located in themanual under Tab 10: Information Services.

TERMS AND DEFINITIONS

Manual: A system of approved policystatements and corresponding proceduralguidelines and supporting forms that direct anorganization toward its operational goals.

Policy: A stated course of action with adefined purpose and scope to guide decision-making under a given set of circumstanceswithin the framework of corporate objectives,

goals and management philosophies.

Procedure: A series of prescribed steps

followed in a definite regular order whichensure adherence to the guidelines set forth inthe Policy to which the Procedure applies

Activity: An action, element or decisionrepresenting a prescribed step in theProcedure process.

Task: A detailed component of an Activityspecifying required behavior to complete theactivity.

Form: A pre-formatted document containinginstructions and place-holders for data entry tomonitor progress through a particular.Procedure and to ensure proper record-keeping.

BUSINES SAMPLER

COMPARED TO DEPARTMENTAL

MANUALS

ACCOUNTING602 pages

ISO 9001

444 pages

DISASTERRECOVERY

626 pages

SECURITY366 pages

HUMANRESOURCES

850 pages

BUSINESSSAMPLER1200 pages

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Business Sampler Policies, Procedures and Forms Bizmanualz.com

_____________________________________________________________________________ 100 Introduction of 26

TABLE OF CONTENTS

INTRODUCTION .........................................................................................TAB 1

MANUAL PREPARATION ..........................................................................TAB 2

ACCOUNTING .............................................................................................TAB 3

Accounts Payable and Cash Disbursements..................................ACT1011.0 Documenting Accounts Payable ..............................................................................1

2.0 Recording.................................................................................................................2

3.0 Payment of Accounts Payable .................................................................................24.0 Manual Checks and C.O.D. Payments.....................................................................3

Bad/NSF Checks...............................................................................ACT1021.0 Returned Checks ......................................................................................................1

2.0 Redeposited Checks .................................................................................................1

Bank Account Reconciliation..........................................................ACT103

1.0 Format......................................................................................................................12.0 Preparation and Reconciling Items ..........................................................................1

3.0 Adjustments and Journal Entries .............................................................................2EXHIBIT 1: Sample Reconciliation of Bank and Book Balances.........................3

Cash Drawers ...................................................................................ACT1041.0 Opening....................................................................................................................1

2.0 Closing .....................................................................................................................1

Cash Receipts ...................................................................................ACT1051.0 Receiving .................................................................................................................1

2.0 Application...............................................................................................................13.0 Deposit .....................................................................................................................2

Check Requests ................................................................................ACT106

1.0 Origination ...............................................................................................................12.0 Processing ................................................................................................................1

EXHIBIT 1: Check Request ...................................................................................2

Check Signing Authority .................................................................ACT107

1.0 Authorized Check Signers .......................................................................................1

2.0 Signature Levels Required.......................................................................................1

Chart of Accounts ............................................................................ACT108

1.0 Design of Accounts..................................................................................................1

2.0 Description and Definition of Accounts ..................................................................2EXHIBIT 1: Sample Account Codes......................................................................4

Capitalization & Depreciation of Fixed Assets .............................ACT1091.0 Capitalization ...........................................................................................................1




_____________________________________________________________________________ 100 Introduction of 26

2.0 Depreciation.............................................................................................................2

Fixed Asset Control..........................................................................ACT1101.0 Acquisitions .............................................................................................................1

2.0 Dispositions..............................................................................................................2

3.0 Asset Records...........................................................................................................3

EXHIBIT 1: Capital Asset Requisition...................................................................4EXHIBIT 2: Asset Disposition Form .....................................................................5

Invoice Billings and Accounts Receivable......................................ACT1111.0 Sales Order Routing and Review.............................................................................1

2.0 Invoice Preparation and Posting ..............................................................................1

3.0 Distribution ..............................................................................................................24.0 Accounts Receivable................................................................................................2

EXHIBIT 1: Sales Order.........................................................................................3

EXHIBIT 2: Invoice ...............................................................................................4EXHIBIT 3: Accounts Receivable Write-off Authorization ..................................5

Petty Cash .........................................................................................ACT112

1.0 Fund Control ...........................................................................................................12.0 Draws .......................................................................................................................1

3.0 Replenishment..........................................................................................................1

Unsigned or Partial Payment Checks ............................................ACT113

1.0 Unsigned Checks .....................................................................................................1

2.0 Partial Payment Checks ...........................................................................................1

Year-End Closing Procedures ........................................................ACT1141.0 Assets .......................................................................................................................1

2.0 Liabilities and Stockholders Equity.........................................................................2

3.0 Revenues ..................................................................................................................34.0 Expenses ..................................................................................................................3

ADMINISTRATION ......................................................................................TAB 4

Board of Directors & Shareholders Meetings,

Minutes and Protocol.......................................................................ADM101

1.0 Structure of Corporate Authority.............................................................................12.0 Shareholder Meetings and Minutes .........................................................................2

3.0 Directors Meetings and Minutes..............................................................................4EXHIBIT 1: Notice of Annual Meeting of Stockholders .......................................7EXHIBIT 2: Waiver of Notice of Annual Meeting ................................................8

EXHIBIT 3: Authorization (Proxy) to Vote Shares ...............................................9

EXHIBIT 4: Minutes of Annual Meeting of Stockholders...................................10EXHIBIT 5: Minutes of the Board of Directors ...................................................13

Controlling Legal Costs...................................................................ADM102




_____________________________________________________________________________ 100 Introduction of 26

1.0 Arbitration................................................................................................................1

2.0 Legal Services..........................................................................................................23.0 Legal Billings...........................................................................................................3

Files and Record Management .......................................................ADM103

1.0 Current Filing System..............................................................................................12.0 Record Retention and Storage .................................................................................2

3.0 Record Destruction ..................................................................................................3

EXHIBIT 1: Master File Guide Index ....................................................................4

Form Development and Forms Manual.........................................ADM104

1.0 Form Development and Format ...............................................................................12.0 Authorization and Printing.......................................................................................2

3.0 Form Numbering and Placement .............................................................................2

4.0 Forms Index and Manual .........................................................................................3EXHIBIT 1: Printing Request.................................................................................4

Job Descriptions ...............................................................................ADM105

1.0 Preparation ...............................................................................................................12.0 Format and Content..................................................................................................2

EXHIBIT 1: Job Description Format......................................................................3

Mail and Express Services...............................................................ADM106

1.0 Mail..........................................................................................................................12.0 Express Mail ............................................................................................................2

Management Reporting...................................................................ADM107

1.0 Report Development ................................................................................................12.0 Reporting Summary.................................................................................................1

EXHIBIT 1: Department Reporting Summary .......................................................3

Telephone Answering ......................................................................ADM108

1.0 Answering Techniques and Etiquette ......................................................................1

2.0 Answering and Directing Calls................................................................................23.0 Taking Messages......................................................................................................3

4.0 Telephone User’s Guide ..........................................................................................3

Travel & Entertainment..................................................................ADM1091.0 Travel Arrangements and Authorization .................................................................1

2.0 Expense Guidelines..................................................................................................23.0 Expense Report Preparation and Reimbursement....................................................4

EXHIBIT 1: Travel Arrangements Form................................................................6

EXHIBIT 2: Travel and Miscellaneous Expense Report........................................7

EXHIBIT 3: Entertainment and Business Gift Expense Report...............................

CUSTOMER SERVICE ...........................................................................................TAB 5

Customer Satisfaction Survey.........................................................CSV101




_____________________________________________________________________________ 100 Introduction of 26

1.0 Preparation ...............................................................................................................1

2.0 Follow-up.................................................................................................................1EXHIBIT 1: Customer Satisfaction Survey............................................................2

Customer Service Contact/Complaint Handling ..........................CSV102

1.0 Receiving a Contact/Complaint from a Customer ...................................................22.0 Trouble Shooting/Problem Diagnosis......................................................................2

3.0 Repairs and/or Replacements...................................................................................3

4.0 Trend Analysis .........................................................................................................3EXHIBIT 1: Customer Service Contact .................................................................5

Service Satisfaction ..........................................................................CSV1031.0 Post-Service Follow-up............................................................................................1

2.0 Reporting..................................................................................................................1

EXHIBIT 1: Customer Service Satisfaction Report ...............................................2

Post-Sale Customer Follow-Up .......................................................CSV1041.0 Post-Sale Follow-up.................................................................................................1

2.0 Reporting..................................................................................................................1EXHIBIT 1: Post Sale Satisfaction Report.............................................................3

Service Parts Pricing........................................................................CSV1051.0 Part Pricing...............................................................................................................1

2.0 Shipping and Handling ............................................................................................1

Warranty and Service Policies........................................................CSV106

1.0 Warranty Coverage ..................................................................................................12.0 Service Programs .....................................................................................................2

EXHIBIT 1: Limited Warranty...............................................................................3

DISASTER MANAGEMENT ........................................................................TAB 6

Disaster Management Plan .............................................................DMP1011.0 Disaster Management Team ....................................................................................1

2.0 Annual Risk Assessment and Evaluation ................................................................4

EXHIBIT 1: Testing of Solutions Documentation .................................................8

Service Agreements, Emergency Services Agencies .....................DMP102

and Community Resources 1.0 Emergency Services.................................................................................................12.0 Service Agreements .................................................................................................1

EXHIBIT 1: Emergency Services Listing ..............................................................3

Centers of Operation .......................................................................DMP103

1.0 Supplies and Equipment ..........................................................................................1

2.0 Storage Site ..............................................................................................................2




_____________________________________________________________________________ 100 Introduction of 26

Emergency Notification Procedures...............................................DMP1041.0 Employee Lists.........................................................................................................1

2.0 Notification and Response .......................................................................................1

3.0 Activity Log.............................................................................................................3

EXHIBIT 1: Employee Personal Profile.................................................................4EXHIBIT 2: Family and Emergency Notification Information..............................5

EXHIBIT 3: Chronological Log of Events.............................................................7

EXHIBIT 4: Disaster Recovery Log.......................................................................8

Office and Department Recovery ...................................................DMP105

1.0 Telephone Use .........................................................................................................12.0 Immediate Actions ...................................................................................................3

3.0 Company Functions .................................................................................................4

4.0 Duties and Responsibilities......................................................................................45.0 Evacuation................................................................................................................5

6.0 Alternate Sites..........................................................................................................67.0 Recovery ..................................................................................................................6

EXHIBIT 1: Recovery Worksheet..........................................................................8EXHIBIT 2: Restoration Worksheet.......................................................................9

EXHIBIT 3: Resumption Worksheet....................................................................10

EXHIBIT 4: Reconstruction Worksheet...............................................................11

ENGINEERING ............................................................................................TAB 7

Drawings and Schematics................................................................ENG101

1.0 Drawing Requirements ............................................................................................1

2.0 Drawing Control ......................................................................................................1

Engineering Change/Document Change Control .........................ENG1021.0 Request for Design and/or Process Changes ...........................................................2

2.0 Engineering Change Notice and Document Change Control ..................................3

EXHIBIT 1: Request for Engineering Action ........................................................4EXHIBIT 2: Engineering Change Notice/Document Change Control...................5

Labeling ............................................................................................ENG103

1.0 Preparation ...............................................................................................................22.0 Approval and Implementation .................................................................................3

3.0 Label Control ...........................................................................................................3EXHIBIT 1: Approval Form for Labels and Labeling ...........................................4

Device Master Record......................................................................ENG104

1.0 Preparation of Master Record ..................................................................................12.0 Records Retention and Location..............................................................................4

3.0 Authorization and Change Control ..........................................................................4

EXHIBIT 1: Device Master Record .......................................................................5




_____________________________________________________________________________ 100 Introduction of 26

EXHIBIT 2: Device Master Record Index .............................................................8

EXHIBIT 3: Device Specification ..........................................................................9

Operation/Service Manuals.............................................................ENG105

1.0 Preparation and Updating of Operation/Service Manuals .......................................1

2.0 Content.....................................................................................................................23.0 Style, Format and Production ..................................................................................6

Patents ...............................................................................................ENG1061.0 Qualifying Ideas or Designs.....................................................................................1

2.0 Documenting the Development of an Idea or Invention..........................................2

3.0 Patent Application....................................................................................................3

Preproduction Quality and Planning .............................................ENG107

1.0 Design Completion ..................................................................................................12.0 Design Transfer and Documentation .......................................................................2

3.0 Production Plan........................................................................................................3EXHIBIT 1: Design Completion Checklist for Electromechanical Devices .........6

EXHIBIT 2: Design Completion Checklist for Non-Electromechanical Devices .9EXHIBIT 3: Finish Product Release ....................................................................10

Product Design and Development ..................................................ENG1081.0 New Product Initiation.............................................................................................3

2.0 Design Planning.......................................................................................................4

3.0 Product Development...............................................................................................44.0 Product Testing and Qualification ...........................................................................6

5.0 Design Review and Verification..............................................................................7

Product Identification and Safety Hazard Labels ........................ENG109

1.0 Identification Labels ................................................................................................12.0 Safety Hazard Labels ...............................................................................................2

ENVIRONMENTAL MANAGEMENT ...........................................................TAB 7

Environmental Protection...............................................................ENV101

1.0 Waste Minimization.................................................................................................1

2.0 Recycling .................................................................................................................23.0 Energy Conservation................................................................................................3

4.0 Pesticide Application ...............................................................................................35.0 Refrigerant Disposal ................................................................................................36.0 Company Vehicle Maintenance...............................................................................3

Hazardous Waste Management......................................................ENV102

1.0 Hazardous Waste Determination .............................................................................12.0 Hazardous Waste Generator Classification .............................................................2

3.0 Compliance Self-Inspections ...................................................................................3

4.0 Training....................................................................................................................4




_____________________________________________________________________________ 100 Introduction of 26

5.0 Regulatory Inspections.............................................................................................5

EXHIBIT 1: Hazardous Waste Determination Checklist .......................................6EXHIBIT 2: Hazardous Waste Determination Sheet .............................................7

EXHIBIT 3: Compliance Self-Inspection Checklist...............................................8

EXHIBIT 4: Environmental Management Action Plan........................................11

Air/Water/Soil Resource Management..........................................ENV103

1.0 Air Pollution.............................................................................................................1

2.0 Asbestos Management .............................................................................................23.0 Water Pollution ........................................................................................................2

4.0 PCB Management ....................................................................................................3

5.0 Underground Storage Tank Management................................................................4

FINANCE & CREDIT ...................................................................................TAB 8

Account Collection Process .............................................................FCR101

1.0 Collection Process....................................................................................................12.0 Seriously Delinquent or Unresponsive Accounts ....................................................3

EXHIBIT 1: Accounts Receivable Collection Control Form.................................5

Bank Loan Applications ..................................................................FCR102

1.0 Assessment of Capital Requirements.......................................................................12.0 Preparation of Loan Application..............................................................................2

Banking Policy and Relations .........................................................FCR1031.0 Banking Relations....................................................................................................1

2.0 Banking Policy and Arrangements ..........................................................................2

Business Plans and Forecasts ..........................................................FCR104

1.0 Background and Management Philosophy ..............................................................12.0 Development and Format.........................................................................................2

3.0 Preparation ...............................................................................................................2

Customer Credit Approval and Credit Terms..............................FCR105

1.0 Credit Application....................................................................................................1

2.0 Credit Investigations ................................................................................................1

3.0 Credit Approval/Rejection .......................................................................................3EXHIBIT 1: Credit Application..............................................................................4

EXHIBIT 2: Request for Credit Approval..............................................................5EXHIBIT 3: Credit Inquiry.....................................................................................6

Exercise of Incentive Stock Options ...............................................FCR106

1.0 Notification of Exercise ...........................................................................................12.0 Payroll Deduction Plan ............................................................................................1

EXHIBIT 1: Stock Option Exercise Letter .............................................................2

EXHIBIT 2: Payroll Deduction - Stock Purchase ..................................................3




_____________________________________________________________________________ 100 Introduction of 26

Property Tax Assessments ..............................................................FCR1071.0 Review of Assessments............................................................................................1

2.0 Appealing of Assessments .......................................................................................3

Release of Financial or Confidential Information ........................FCR1081.0 Written Requests......................................................................................................1

2.0 Telephone/Personal Requests ..................................................................................1

Stock Transactions...........................................................................FCR109

1.0 Stock Issuances ........................................................................................................1

2.0 Stock Transfers ........................................................................................................1EXHIBIT 1: Stock Issuances Journal .....................................................................3

EXHIBIT 2: Stock Transfer Ledger .......................................................................4

Weekly Financial and Six Week Cash Flow Reports ...................FCR110

1.0 Preparation Guidelines.............................................................................................12.0 Weekly Finance Report............................................................................................1

3.0 Six Week Cash Flow Report....................................................................................2EXHIBIT 1: Weekly Financial Report ...................................................................3

EXHIBIT 2: Six Week Cash Flow Report..............................................................4

MANUFACTURING .....................................................................................TAB 9

Assembly Manuals ...........................................................................MFG1011.0 Preparation of Assembly Manuals ...........................................................................1

2.0 Models or Samples...................................................................................................2

Bill of Materials................................................................................MFG102

1.0 Preparation of a Bill of Materials.............................................................................12.0 Contents of a Bill of Materials.................................................................................2

3.0 Change to Bill of Materials......................................................................................3

Calibration for Testing and Measuring Equipment .....................MFG103

1.0 Storage, Handling and Maintenance ........................................................................2

2.0 Calibration and Recalibration ..................................................................................2

3.0 Record Keeping and Labeling .................................................................................34.0 Recall System...........................................................................................................4

5.0 Out-of-Tolerance Conditions ...................................................................................46.0 Control of Subcontractor Calibration.......................................................................4

EXHIBIT 1: Calibration Card.................................................................................5

FDA Inspections ...............................................................................MFG104

1.0 Audit Selection Process ...........................................................................................12.0 Inspection Announcement Protocol.........................................................................2

3.0 Conduct During the Inspection ................................................................................3

4.0 Areas of Inspection ..................................................................................................4




_____________________________________________________________________________ 100 Introduction of 26

5.0 Close-Out Meeting and Post-Inspection ..................................................................4

EXHIBIT 1: Two Track GMP Inspection Strategy Flow Chart.............................5EXHIBIT 2: Two Track GMP Inspection Strategy and Compliance Program......6

Master Parts List and Files .............................................................MFG106

1.0 Master Parts List ......................................................................................................12.0 Parts Files.................................................................................................................1

EXHIBIT 1: Part Number Record ..........................................................................3

Part Number Designation................................................................MFG107

1.0 Number Designation ................................................................................................1

2.0 Part Number Assignment/Record Keeping..............................................................13.0 Classification System...............................................................................................2

Serial Number Designation .............................................................MFG1081.0 Serial Numbering .....................................................................................................1

Quality Control for Finished Goods...............................................MFG109

1.0 Assembly..................................................................................................................12.0 Finished Goods ........................................................................................................1

3.0 Rejection and Disposition........................................................................................2

Quality Assurance Audit Procedures.............................................MFG110

1.0 Audit Guide..............................................................................................................1

2.0 Audit Process ...........................................................................................................13.0 Corrective Action.....................................................................................................2

4.0 Audit Records ..........................................................................................................2EXHIBIT 1: Quality Assurance Audit Checklist....................................................3

MANAGEMENT INFORMATION SYSTEMS .............................................TAB 10

Information Systems........................................................................MIS101

1.0 Chief Information Officer ......................................................................................12.0 Organization Chart..................................................................................................3

3.0 Scope of Responsibilities........................................................................................3

4.0 Outsourcing Information Technology.....................................................................4

Operations ........................................................................................MIS1021.0 Network

1.1 Enterprise Network Host Naming Conventions ......................................................1

1.2 Enterprise Network User Account Conventions......................................................41.3 TCP/IP Implementation Standards .............................................................................7

1.4 Network Infrastructure Standards.............................................................................12

EXHIBIT 1: TCP/IP Address Worksheet .............................................................21

EXHIBIT 2: Network Installation Checklist and BOM .......................................22EXHIBIT 3: System Maintenance Record ...........................................................23




_____________________________________________________________________________ 100 Introduction of 26

2.0 Desktop and Workstation

2.1 User Workstation Configuration Standards ...........................................................242.2 Use of Personal Software.......................................................................................26

EXHIBIT 1: Workstation Configuration Worksheet............................................28

3.0 Mainframe and File Server

3.1 Disaster Recovery and System Backup Procedures...............................................30

3.2 ADP Media Storage Procedures ............................................................................34

EXHIBIT1: File Server Configuration Worksheet ...............................................38

4.0 Customer Support

4.1 Information Technology Service and Support Center ...........................................41EXHIBIT 1: System Trouble Report Worksheet .................................................43

Security .............................................................................................MIS103

1.0 Computer Security Incident Reporting ....................................................................12.0 Control of Computer Virus Programs......................................................................5

Training ............................................................................................MIS1041.0 Overview of User/Staff Training Program ..............................................................1

Internet and E-mail..........................................................................MIS105

1.0 Internet Usage Policy...............................................................................................12.0 Electronic Mail Policy .............................................................................................4

PERSONNEL .............................................................................................TAB 11

Americans with Disabilities Act......................................................PNL101

1.0 Background..............................................................................................................1

2.0 Who is Covered........................................................................................................23.0 Employment Issues ..................................................................................................3

4.0 Public Accommodations ..........................................................................................75.0 Enforcement of the Act............................................................................................9

6.0 Additional Information Resources.........................................................................10

Drug Free Workplace ......................................................................PNL102

1.0 General.....................................................................................................................1

2.0 Prohibitions..............................................................................................................1

3.0 Authorized Use of Prescribed Medicine ..................................................................24.0 Drug Awareness Program........................................................................................2

5.0 Disciplinary Actions ................................................................................................4

Employment Policies........................................................................PNL1031.0 General ....................................................................................................................1

2.0 Equal Employment Opportunity..............................................................................1

3.0 Nepotism..................................................................................................................2

4.0 Moonlighting............................................................................................................25.0 Ethics and Confidential Information........................................................................2




_____________________________________________________________________________ 100 Introduction of 26

6.0 Behavior...................................................................................................................3

7.0 Employee at Will .....................................................................................................38.0 Personnel Files and Records ....................................................................................3

Employee Hiring and New Employee Orientation .......................PNL1041.0 Personnel Requisition ..............................................................................................1

2.0 Employee Recruitment.............................................................................................1

3.0 Interviewing .............................................................................................................2

4.0 Hiring and Employee Orientation............................................................................2EXHIBIT 1: Personnel Requisition ........................................................................3

EXHIBIT 2: Employment Application...................................................................4

EXHIBIT 3: Employment Interview Questions Chart............................................6EXHIBIT 4: Personnel Change Notice...................................................................9

Family and Medical Leave Act .......................................................PNL1051.0 Reasons for Taking Leave .......................................................................................1

2.0 Advance Notice and Medical Certification..............................................................1

3.0 Job Benefits and Protection .....................................................................................24.0 Unlawful Acts ..........................................................................................................2

5.0 Enforcement.............................................................................................................2

6.0 Additional Information ............................................................................................2

Healthcare Benefits..........................................................................PNL106

1.0 Costs and Premiums.................................................................................................1

2.0 Eligibility .................................................................................................................13.0 Enrollment................................................................................................................2

4.0 Coverage ..................................................................................................................2

5.0 Filing a Claim ..........................................................................................................6

6.0 Termination and Conversion of Coverage...............................................................6

Paid and Unpaid Time Off ..............................................................PNL1071.0 Paid Time Off ..........................................................................................................1

2.0 Jury Duty..................................................................................................................2

3.0 Military Leave..........................................................................................................2

4.0 Unpaid Time Off......................................................................................................25.0 Absence Request and Notification...........................................................................3

6.0 Holidays ...................................................................................................................3

EXHIBIT 1: Absence Request Form......................................................................4

Pay and Payroll Matters..................................................................PNL1081.0 Employee Classifications.........................................................................................12.0 Pay Periods, Payday and Hours of Work.................................................................2

3.0 Timesheets ...............................................................................................................2

4.0 Payroll Deductions...................................................................................................3

5.0 Pay Adjustments ......................................................................................................36.0 Advances..................................................................................................................3

7.0 Garnishments ..........................................................................................................3




_____________________________________________________________________________ 100 Introduction of 26

8.0 Cashing of Paychecks ..............................................................................................3

9.0 Lost Paychecks.........................................................................................................310.0 Final Paychecks .......................................................................................................4

EXHIBIT 1: Bi-Weekly Time Sheet.......................................................................5

Performance Appraisals and Salary Adjustments........................PNL1091.0 Performance Appraisal Guidelines ..........................................................................1

2.0 Appraisal Process.....................................................................................................2

3.0 Salary Adjustments ..................................................................................................4EXHIBIT 1: Employee Self-Appraisal...................................................................5

EXHIBIT 2: Performance Appraisal ......................................................................6

Resignations and Terminations ......................................................PNL110

1.0 Resignation ..............................................................................................................1

2.0 Involuntary Termination and Layoffs......................................................................2

Sexual Harassment...........................................................................PNL1111.0 Unacceptable Behavior ............................................................................................1

2.0 Complaint.................................................................................................................23.0 Corrective Measures ................................................................................................2

Training/Tuition Reimbursement ..................................................PNL1121.0 Eligibility .................................................................................................................1

2.0 Approved Programs .................................................................................................1

3.0 Reimbursement ........................................................................................................2EXHIBIT 1: Request for Training ..........................................................................3

Workplace Rules & Guidelines.......................................................PNL113

1.0 Alcohol and Drugs ...................................................................................................1

2.0 Breaks and Lunch Time...........................................................................................13.0 Company Property ...................................................................................................1

4.0 Dress Code ...............................................................................................................2

5.0 Grievances and Complaints .....................................................................................2

6.0 Inclement Weather ...................................................................................................27.0 Parking .....................................................................................................................3

8.0 Personal Telephone Calls.........................................................................................3

9.0 Sexual Harassment...................................................................................................310.0 Smoking ...................................................................................................................4

11.0 Solicitations..............................................................................................................4

12.0 Suggestions ..............................................................................................................413.0 Visitors.....................................................................................................................4

Workplace Safety .............................................................................PNL1141.0 Worksite Analysis....................................................................................................1

2.0 Hazard Prevention and Control................................................................................2

3.0 Hazard Communication Program ............................................................................4




_____________________________________________________________________________ 100 Introduction of 26

4.0 Medical Emergencies...............................................................................................4

5.0 Training....................................................................................................................56.0 Reporting and Recordkeeping..................................................................................6

EXHIBIT 1: Safety Suggestion Sheet.....................................................................7

EXHIBIT 2: Workplace Safety Self-Inspection Checklist .....................................8

EXHIBIT 3: Workplace Safety Action Plan.........................................................22EXHIBIT 4: General Workplace Safety Rules.....................................................23

EXHIBIT 5: List of Hazardous Chemicals and Index of MSDS..........................24

SECURITY & OPERATIONS ....................................................................TAB 12

Intrusion Protection.........................................................................SAO1011.0 Doors, Windows and Entryways..............................................................................1

2.0 Motion Sensing Devices ..........................................................................................2

3.0 Alarm System...........................................................................................................34.0 Redundant or Alternate Signaling............................................................................4

5.0 Installation, Maintenance and Testing .....................................................................4

Physical Security ..............................................................................SAO102

1.0 Security Considerations ...........................................................................................1

2.0 Parking Lots .............................................................................................................1

3.0 Building Exteriors....................................................................................................24.0 Loading Entries........................................................................................................2

5.0 Access Controls .......................................................................................................2

6.0 Locks and Lighting ..................................................................................................2

Personnel...........................................................................................SAO103

1.0 Background and Hiring............................................................................................12.0 Proprietary Information ...........................................................................................2

EXHIBIT 1: Employee Hiring Packet Checklist ....................................................3EXHIBIT 2: Key Issue/Policy ................................................................................4

Guard Force Management ..............................................................SAO1041.0 Criteria and Daily Activity.......................................................................................1

2.0 Basic Training Program ...........................................................................................1

EXHIBIT 1: Special Incident Report Form............................................................3

Electronic Countermeasures...........................................................SAO105

1.0 Video Surveillance...................................................................................................12.0 Intrusion Protection..................................................................................................13.0 Fire Detection...........................................................................................................2

4.0 Access Control .........................................................................................................2

5.0 Panic/Duress ............................................................................................................26.0 Environmental Controls ...........................................................................................2

EXHIBIT 1: Selecting an Alarm System/Vendor...................................................3




_____________________________________________________________________________ 100 Introduction of 26

Executive Protection ........................................................................SAO106

1.0 Home and Family.....................................................................................................12.0 Transportation and Office ........................................................................................1

3.0 Domestic Terrorism .................................................................................................1

4.0 Foreign Travel and Emergency Planning ................................................................2

SALES & MARKETING............................................................................. TAB 13

Collection of Sales Tax.....................................................................SMK1011.0 Basis of Tax .............................................................................................................1

2.0 Applicable Sales Tax Rates .....................................................................................2

3.0 Nontaxable Sales......................................................................................................24.0 Sales Outside of Our Jurisdiction ............................................................................2

5.0 Billing of Tax...........................................................................................................3

Copyrights and Trademarks...........................................................SMK102

1.0 Copyrights................................................................................................................12.0 Trademarks ..............................................................................................................3

Marketing Plans ...............................................................................SMK103

1.0 General.....................................................................................................................1

2.0 Market Analysis .......................................................................................................13.0 Advertising Sources .................................................................................................2

4.0 Competition Analysis...............................................................................................2

5.0 Advertising Planning Schedule/Diary......................................................................26.0 Customer/Reference List .........................................................................................3

Model Number Designation ............................................................SMK1041.0 Number Designation ................................................................................................1

2.0 Model Number Assignment/Record Keeping..........................................................1

Public Relations................................................................................SMK105

1.0 Media Requests........................................................................................................12.0 News Releases and Conferences..............................................................................2

Return of Goods From Customers .................................................SMK106

1.0 Origination ...............................................................................................................12.0 Receiving and Processing ........................................................................................1

EXHIBIT 1: Returned Goods Authorization ..........................................................2

Sales Leads........................................................................................SMK107

1.0 Incoming Sales Calls................................................................................................1

2.0 Business Reply Cards and Letters............................................................................13.0 Trade Shows/Seminars.............................................................................................2

EXHIBIT 1: Sales Lead Tracking Form.................................................................3




_____________________________________________________________________________ 100 Introduction of 26

Sales Order Entry ............................................................................SMK108

1.0 Sales Representatives...............................................................................................12.0 Sales Administration................................................................................................2

3.0 Credit Department....................................................................................................2

4.0 Manufacturing/Shipping ..........................................................................................3

5.0 Customer Service .....................................................................................................36.0 Accounting/Billing...................................................................................................4

Sales Training...................................................................................SMK1091.0 Orientation and Training..........................................................................................1

2.0 Professional Conduct ...............................................................................................2

3.0 Sales Process............................................................................................................2

Trade Shows .....................................................................................SMK110

1.0 Planning ...................................................................................................................12.0 Exhibiting.................................................................................................................3

3.0 Show Evaluation ......................................................................................................3EXHIBIT 1: Trade Show Worksheet......................................................................4

EXHIBIT 2: Trade Show Checklist........................................................................6EXHIBIT 3: Trade Show/Exhibit Supply Checklist...............................................7

EXHIBIT 4: Equipment Request Form Inventory..................................................8

EXHIBIT 5: Show Registration..............................................................................9EXHIBIT 6: Trade Show/Exhibit Summary.........................................................10

SHIPPING, PURCHASING & INVENTORY CONTROL............................ TAB 14

Packing, Storage and Distribution .................................................SPI101

1.0 Packaging Design and Materials..............................................................................12.0 Packaging Process....................................................................................................2

3.0 Storage .....................................................................................................................24.0 Distribution ..............................................................................................................3

Physical Inventory Procedures .......................................................SPI1021.0 Timing......................................................................................................................1

2.0 Cleaning and Organization of Inventory Areas .......................................................1

3.0 Year End Cut-Off.....................................................................................................2

4.0 Counting Procedures and Instructions .....................................................................25.0 Master Inventory and Pricing Report.......................................................................4

Purchasing Procedures....................................................................SPI1031.0 Order Determination and Requisition......................................................................1

2.0 Order Placement.......................................................................................................2

3.0 Recordkeeping and Matching ..................................................................................2EXHIBIT 1: Purchase Requisition..........................................................................3

EXHIBIT 2: Purchase Order...................................................................................4

EXHIBIT 3: Purchase Order Follow-Up ................................................................5




_____________________________________________________________________________ 100 Introduction of 26

Receiving, Inspection and Stocking of Parts and Materials ........SPI1041.0 Receiving .................................................................................................................1

2.0 Inspection.................................................................................................................2

3.0 Stocking ...................................................................................................................2

4.0 Rejection, Discrepancies and Disposition................................................................2EXHIBIT 1: Receiving Log....................................................................................4

EXHIBIT 2: Receiving and Inspection Report.......................................................5

EXHIBIT 3: Inventory Inspection Levels...............................................................6

Shipping and Freight Claims ..........................................................SPI105

1.0 Shipping ...................................................................................................................22.0 Receiving .................................................................................................................2

3.0 Claims Procedures ...................................................................................................2

Vendor Selection, Files and Inspections.........................................SPI106

1.0 Vendor Selection......................................................................................................12.0 Vendor Inspections ..................................................................................................1

3.0 Vendor Files.............................................................................................................2EXHIBIT 1: New Vendor Notification...................................................................3

EXHIBIT 2: Vendor Survey Form .........................................................................4

SOFTWARE DEVELOPMENT & SUPPORT ............................................ TAB 15

Project Definition .............................................................................SWV101.....................1.0 Identify the Need for a Product................................................................................1

2.0 Define the Project ....................................................................................................1

3.0 Review the Project Definition..................................................................................3

Project Management........................................................................SWV102

1.0 Introduction..............................................................................................................1

2.0 Set Up the Project ....................................................................................................1

3.0 Estimate Schedules ..................................................................................................24.0 Manage the Project Cycle ........................................................................................3

5.0 Review the Project ...................................................................................................3

Systems Analysis ..............................................................................SWV103

1.0 Introduction..............................................................................................................12.0 Define the Requirements of the System...................................................................2

3.0 Document the Flow of Information in the System...................................................2

4.0 Create an Acceptance Test Plan...............................................................................3

5.0 Create a Beta Test Plan ............................................................................................36.0 Present the Systems Analysis...................................................................................4

Software Design................................................................................SWV104

1.0 Introduction..............................................................................................................1

2.0 Create the Software Design Specification ...............................................................1




_____________________________________________________________________________ 100 Introduction of 26

3.0 Present the Software Design ....................................................................................3

Software Programming ...................................................................SWV105

1.0 Create Programming Standards ...............................................................................12.0 Assign Programming Tasks .....................................................................................1

3.0 Programming The Software.....................................................................................2

Software Documentation .................................................................SWV106

1.0 Evaluation the Software...........................................................................................12.0 Write and Edit the Documentation ..........................................................................2

3.0 Review the Final Copy.............................................................................................2

4.0 Prepare the Documentation for Release...................................................................3

Software Testing...............................................................................SWV107

1.0 Introduction..............................................................................................................12.0 Conduct the Acceptance Test...................................................................................2

3.0 Conduct the Beta Test..............................................................................................2

4.0 Conduct the Software Release Test .........................................................................3

Design Changes During Development............................................SWV1081.0 Introduction..............................................................................................................1

2.0 Review a Design Change .........................................................................................1

3.0 Implement a Design Change....................................................................................1

Software Releases and Updates ......................................................SWV1091.0 Introduction..............................................................................................................1

2.0 Adopt Version Control Standards............................................................................1

3.0 Adopt Configuration Control Standards ..................................................................24.0 Adopt Release Control Standards ............................................................................3

5.0 License, Warrant, and Copyright the Software........................................................4

Software Support .............................................................................SWV1101.0 Introduction..............................................................................................................1

2.0 Manage Support Services ........................................................................................1

3.0 Provide Free Basic Support Services.......................................................................34.0 Provide Extended Support Services.........................................................................4

5.0 Encourage User Groups ...........................................................................................5

Phone Support ..................................................................................SWV111

1.0 Introduction..............................................................................................................12.0 Assign Calls to Analysts ..........................................................................................1

3.0 Determine the Nature of the Call .............................................................................2

4.0 Track Customer Satisfaction....................................................................................2

Software Training ............................................................................SWV1121.0 Introduction..............................................................................................................1

2.0 Develop Standard Training Courses ........................................................................1

3.0 Offer Customized training Courses .........................................................................24.0 Teach Training Courses ...........................................................................................2

Software Consulting Services..........................................................SWV113




_____________________________________________________________________________ 100 Introduction of 26

1.0 Introduction..............................................................................................................1

2.0 Estimate Costs..........................................................................................................13.0 Create Enhancements and Customizations ..............................................................1

4.0 Handle Software Problems ......................................................................................2

REPORTS & FORM ..................................................................................TAB 16

HANDBOOK PREPARATION ...................................................................TAB 17

HR LEGAL GUIDE ....................................................................................TAB 18

Section 1 References And Resources For Human Resource Management .........5Section 2 Legal Terms To Know...........................................................................9Section 3 Interview Questions ............................................................................13

Questions You Can't Ask .................................................................................13Questions You Can Ask ...................................................................................14

Section 4 Legislation (Briefs) ..............................................................................17

American With Disabilities Act..........................................................................20Drug-Free Workplace Act Of 1988 ...................................................................21Family And Medical Leave Act .........................................................................22Questions And Answers ...................................................................................30

Section 6 Overview Of The Americans With Disabilities Act (ADA) ....................35Section 7 An Employer's Guide To Dealing With Substance Abuse...................39

Getting More Information..................................................................................49Section 8 Establishing The Groundwork For Basic Wage And Salary

Administration .....................................................................................................51

EMPLOYEE HANDBOOK TAB......................................................................... 19SECTION 1 COMPANY PHILOSOPHY...........................................................................7

1.1 The Team Philosophy at The Company...................................................................7

1.2 Equal Employment Opportunity Policy and Affirmative Action Plan ....................7

1.3 Sexual Harassment...................................................................................................81.4 Smoking ...................................................................................................................9

SECTION 2 EMPLOYMENT PROCEDURES................................................................11

2.0 Personnel Administration.......................................................................................11

2.1 Application for Employment .................................................................................112.2 Confirmation of Previous Employment.................................................................11

2.3 Compliance Information ........................................................................................11

2.4 Immigration and Naturalization.............................................................................122.5 Physical Examination Prior to Employment..........................................................12

2.6 Screening and Testing............................................................................................12

2.7 Motor Vehicle Record (MVR) Inquiry ..................................................................122.8 Employment Status ................................................................................................13

2.9 Job Posting Procedures ..........................................................................................13

2.10 Categories of Employees .......................................................................................13

2.11 Nonexempt from Federal Wage and Hour Law.....................................................14




_____________________________________________________________________________ 100 Introduction of 26

2.12 Exempt from Federal Wage and Hour Law...........................................................14

2.13 Benefit Eligibility...................................................................................................142.14 Orientation .............................................................................................................14

2.15 Probationary Period ...............................................................................................14

2.16 Promotions .............................................................................................................15

2.17 Payroll Information................................................................................................152.18 Continuous Service Date........................................................................................15

2.19 Identification..........................................................................................................15

2.20 Employment of Relatives.......................................................................................152.21 Employment of Minors..........................................................................................16

2.22 Employment-At-Will.............................................................................................16

2.23 Employee Information ...........................................................................................162.24 Personnel Records..................................................................................................17

2.25 Contents of Personnel Files ...................................................................................17

2.26 Employee's Request for Review of Personnel Records.........................................182.27 Management Review of Personnel Files................................................................18

2.28 Security Checks .....................................................................................................18SECTION 3 WORK SCHEDULES ..................................................................................19

3.1 Working Hours.......................................................................................................193.2 Work Schedules (Salary Employees).....................................................................19

3.3 Work Schedules (Hourly Employees) ...................................................................19

3.4 Clean Work-Place ..................................................................................................20SECTION 4 PAY AND COMPENSATION ISSUES ......................................................21

4.1 Time Records .........................................................................................................21

4.2 Pay Period and Payment ........................................................................................214.3 Salary Compensation for Partial Pay Period..........................................................21

4.4 Pay Rate Schedule – Hourly Paid Employees .......................................................214.5 Payroll Deductions.................................................................................................22

4.6 Overtime ................................................................................................................22

4.7 Error in Pay............................................................................................................224.8 Garnishment of Employee Wages .........................................................................22

4.9 Authorized Check Pickup ......................................................................................22

4.10 Pay on Separation from Employment ....................................................................23

SECTION 5 ATTENDANCE AND LEAVE POLICIES .................................................255.1 Attendance .............................................................................................................25

5.2 Sick Leave Policy ..................................................................................................25

5.3 Medically – Related Disability / Sick Leave Credits.............................................255.4 Sick Leave Policy – Usage ....................................................................................26

5.5 Medical, Dental and Optical Appointments...........................................................26

5.6 Exhaustion of Accumulated Sick Leave ................................................................275.7 Pallbearer, Funeral, Emergency Leave ..................................................................27

5.8 Civic Leave ............................................................................................................28

5.9 Voting ....................................................................................................................285.10 Military Leave........................................................................................................28

5.11 Maternity Leave .....................................................................................................28

5.12 Parental Leave........................................................................................................29




_____________________________________________________________________________ 100 Introduction of 26

5.13 Medication .............................................................................................................30

5.14 Leave of Absence...................................................................................................30SECTION 6 INSURANCE PROGRAMS FOR EMPLOYEES .......................................31

6.1 Hospitalization and Medical Insurance..................................................................31

6.2 Continuation of Group Health Insurance...............................................................31

6.3 Life Insurance ........................................................................................................326.4 Long Term Disability Insurance ............................................................................32

6.5 Social Security .......................................................................................................32

6.6 Workers' Compensation.........................................................................................336.7 Unemployment Compensation...............................................................................33

SECTION 7 VACATION POLICIES ...............................................................................35

7.1 Vacation Eligibility................................................................................................357.2 Vacation Schedules................................................................................................35

7.3 Vacation Pay ..........................................................................................................36

7.4 Holidays .................................................................................................................36SECTION 8 ADDITIONAL EMPLOYEE BENEFITS....................................................37

8.1 Savings Plan 401 (K) .............................................................................................378.2 Educational Assistance ..........................................................................................37

SECTION 9 EMPLOYEE TRANSFERS & SEPARATION FROM EMPLOYMENT...399.1 Transfer of Employees...........................................................................................39

9.2 Relocation Policy ...................................................................................................39

9.3 Separation of Employment ....................................................................................399.4 Pay at Time of Separation......................................................................................39

9.5 Reduction of Work force .......................................................................................40

SECTION 10 WORK POLICIES AND REGULATIONS...............................................4110.1 Care of Equipment and Facilities...........................................................................41

10.2 Parking ...................................................................................................................4110.3 Personal Appearance/Clothing...............................................................................41

10.4 Smoking Policy......................................................................................................41

10.5 Personal Belongings...............................................................................................4210.6 Scrap Materials and Parts.......................................................................................42

10.7 Safety Equipment...................................................................................................42

10.8 Company Tools......................................................................................................42

10.9 Break Area .............................................................................................................4310.10 Energy Preservation and Waste Prevention........................................................43

10.11 Solicitation and/or Distribution...........................................................................43

10.12 Security ...............................................................................................................4310.13 Bulletin Board.....................................................................................................43

10.14 Extra Income.......................................................................................................43

10.15 Telephone Use ....................................................................................................4410.16 Alcohol and Drugs ..............................................................................................44

10.17 Drug-Free Workplace Policy ..............................................................................44

SECTION 10 APPENDIX DRUG-FREE WORKPLACE POLICY ................................45Prohibitions.....................................................................................................................45

Drug Awareness Program...............................................................................................46

Disciplinary Actions .......................................................................................................48




_____________________________________________________________________________ 100 Introduction of 26

SECTION 11 SAFETY......................................................................................................49

11.1 Safety Rules ...........................................................................................................4911.2 Hazardous Wastes..................................................................................................50

11.3 Reporting Injuries and Accidents...........................................................................51

SECTION 12 TRANSPORTATION AND TRAVEL EXPENSES..................................53

12.1 Company Owned Vehicles ....................................................................................5312.2 Personal Vehicles...................................................................................................53

12.3 Living Expense Allowance ....................................................................................53

12.4 Other Travel Expenses...........................................................................................5412.5 Expense Records....................................................................................................54

12.6 Travel Advances ....................................................................................................54

12.7 Expense Reimbursement – Third Party .................................................................5412.8 Expense Policies – Violations................................................................................54

SECTION 13 CONFLICTS OF INTEREST.....................................................................55

13.1 Personal Conduct ...................................................................................................5513.2 Confidentiality .......................................................................................................55

13.3 Bribes, Kickbacks and Illegal Payments................................................................5613.4 Patents and Copyrights ..........................................................................................56

13.5 Legal and Ethical Conduct.....................................................................................56SECTION 14 MISCONDUCT ..........................................................................................59

14.1 Inexcusable Misconduct.........................................................................................59

14.2 Very Serious Misconduct.......................................................................................6014.3 Serious Misconduct................................................................................................61

EMPLOYEE HANDBOOK FORMS................................................................................63

Acknowledgement of Receipt and Understanding .........................................................65Statement of Legal and Ethical Business Conduct .........................................................67

Drug-Free Workplace Policy Employee Acknowledgement..........................................69Job Related Accident ......................................................................................................71

EMPLOYEE HANDBOOK FORMS (Company copies) ................................................73

JOB DESCRIPTIONS................................................................................ TAB 20

Introduction..........................................................................................................................5Writing Job Descriptions .....................................................................................................5

Format And Content ............................................................................................................6

Exhibit 1 - Sample Job Description Format.........................................................................7

Sample Job Descriptions......................................................................................................9Accounting Manager.......................................................................................................11

Accounts Payable Clerk..................................................................................................13Accounts Receivable Clerk.............................................................................................14Administrative Assistant /Office Manager .....................................................................15

Broadcast Technician......................................................................................................16

Carpenter.........................................................................................................................17Cement Mason ................................................................................................................18

Civil Engineer .................................................................................................................19

Controller ........................................................................................................................20




_____________________________________________________________________________ 100 Introduction of 26

Credit Manager ...............................................................................................................22

Customer Service Manager.............................................................................................23Data Processing Technician............................................................................................24

Director Of Quality Assurance .......................................................................................25

Drafter/Graphic Illustrator ..............................................................................................26

Electrician .......................................................................................................................27Engineering Manager......................................................................................................28

Field Sales Representative ..............................................................................................29

Fund Raiser .....................................................................................................................30Grants Coordinator..........................................................................................................33

Health Services Administrator........................................................................................34

Industrial Engineer..........................................................................................................35Insurance Agent ..............................................................................................................36

Insurance Claims Representative....................................................................................37

Laboratory Technician ....................................................................................................38Machinist.........................................................................................................................39

Marketing Coordinator....................................................................................................40Marketing Researcher .....................................................................................................41

Mechanical Engineer ......................................................................................................42Media Specialist..............................................................................................................43

Medical Assistant............................................................................................................44

Medical Record Administrator .......................................................................................45 Nurse...............................................................................................................................46

Packaging Engineer ........................................................................................................47

Personnel Manager..........................................................................................................48Physician Assistant .........................................................................................................49

President..........................................................................................................................50Product Development Technician...................................................................................51

Production Manager........................................................................................................52

Purchasing Manager........................................................................................................53Quality Assurance Director.............................................................................................54

Quality Control Manager ................................................................................................55

Radio And Television Announcer ..................................................................................57

Receptionist.....................................................................................................................58Respiratory Therapist......................................................................................................59

Restaurant Manager ........................................................................................................60

Retail Manager................................................................................................................61Sales Manager.................................................................................................................62

Sales Representative .......................................................................................................63

Sales Representative/Order Clerk...................................................................................64Shipping/Receiving Clerk...............................................................................................65

Sound Technician............................................................................................................66

Stock Clerk......................................................................................................................67Telemarketing .................................................................................................................68

Vice President Of Finance/ Administration....................................................................69

Vice President Of Production/ Operations......................................................................71




_____________________________________________________________________________ 100 Introduction of 26

Vice President Sales And Marketing..............................................................................73

Webmaster ......................................................................................................................74

NOTES ......................................................................................................TAB 21

Continue to next page to view sample Policy,

Procedure and Form SetÄ




_____________________________________________________________________________ 100 Introduction of 26

SOP # Revision: Prepared by:Effective Date: Approved by:

Title: MIS106 INTERNET USAGE POLICY

Policy: Access to the Internet through the Company is a privilege. Usersgranted this privilege must adhere to strict guidelines concerningthe appropriate use of this information resource. Users who violatethe provisions outlined in this document are subject to disciplinaryaction up to and including termination. In addition, anyinappropriate use that involves a criminal offense will result in legalaction. All users are required to acknowledge receipt andunderstanding of guidelines contained in this document.

Purpose: To define policies and procedures for access to the Internet throughthe Company network infrastructure.

Scope: This policy applies to all personnel with access to Internet and

related services through the Company network infrastructure.Internet Related services include all services provided with theTCP/IP protocol, including but not limited to Electronic Mail (e-mail),File Transfer Protocol (FTP), Gopher, and World Wide Web(WWW) access.

Procedure:

1.0 ACCEPTABLE USE

1.1 Access to the Internet is specifically limited to activities in direct support of official Company business.

1.2 In addition to access in support of specific work related duties, theCompany Internet connection may be used for educational and researchpurposes.

1.3 If any user has a question of what constitutes acceptable use he/sheshould check with their supervisor for additional guidance. Managementor supervisory personnel shall consult with the Information ServicesManager for clarification of these guidelines.

2.0 INAPPROPRIATE USE

2.1 The Company, Internet access shall not be used for any illegal or unlawful

purposes. Examples of this would be the transmission of violent,threatening, defrauding, pornographic, obscene or otherwise illegal or unlawful materials

2.2 Use of Company electronic mail or messaging services shall be used for the conduct of Company, business only. These services shall not be usedto harass, intimidate or otherwise annoy another person.




_____________________________________________________________________________ 100 Introduction of 26

2.3 The Company, Internet access shall not be used for private, recreationalor other non-company related activity.

2.4 The Company Internet connection shall not be used for commercial or political purposes.

2.5 Use of the Company, Internet access shall not be used for personal gainsuch as selling access of a Company user login. Internet access shall notbe used for or by performing work for profit with Company resources in amanner not authorized by The Company.

2.6 Users shall not attempt to circumvent or subvert security measures on theCompany’s network resources or any other system connected to or accessible through the Internet.

2.7 Company users shall not use Internet access for interception of networktraffic for any purpose unless engaged in authorized networkadministration.

2.8 Company users shall not make or use illegal copies of copyrightedmaterial, store such copies on Company equipment, or transmit thesecopies over the Company network.

3.0 INTERNET AND E-MAIL ETIQUETTE

3.1 Company employees shall ensure all communication through Company e-mail or messaging services is conducted in a professional manner. Theuse vulgar or obscene language is prohibited.

3.2 Company users shall not reveal private or personal information withoutspecific approval from management.

3.3 Users should ensure that e-mail messages are sent to only those userswith a specific need to know. The transmission of e-mail to large groupsor messages with large file attachments should be avoided.

3.4 Electronic Mail is not guaranteed to be private. Messages transmittedthrough the Company e-mail system or network infrastructure are theproperty of Company and are therefore subject to inspection.

4.0 SECURITY

4.1 Company users who identify or perceive an actual or suspected securityproblem shall immediately contact the Company Information SystemsSecurity Manager.

4.2 Users shall not reveal account password or allow another person to usetheir account. Similarly, users shall not use the account of another user.

4.3 Access to Company network resources shall be revoked for any user identified as a security risk or a demonstrated history of security problems




_____________________________________________________________________________ 100 Introduction of 26

5.0 PENALTIES

Any user violating these policies or applicable state, or federal laws issubject to the loss of network privileges and any other Companydisciplinary actions deemed appropriate.

6.0 USER COMPLIANCE6.1 All terms and conditions as stated in this document are applicable to all

users of the network and the Internet connection. These reflect anagreement of all parties and should be governed and interpreted inaccordance with the laws of the State of <State>.

6.2 All users must agree to abide by this policy by signing the Acknowledgement of Receipt and Understanding form Exhibit 1 -Computer And Internet Usage Policy

7.0 ADDITIONAL INFORMATION RESOURCES

More information is available from the following resources:• The Software & Information Industry Association (SIIA) (800) 388-7478

http://www.spa.org/piracy/policy/corp_int.asp




_____________________________________________________________________________ 100 Introduction of 26

MIS106 Ex1 COMPUTER AND INTERNET USAGE POLICY

Acknowledgement of Receipt and Understanding

Access to the Internet through the Company is a privilege. Users granted thisprivilege must adhere to strict guidelines concerning the appropriate use of thisinformation resource. Users who violate the provisions outlined in this documentare subject to disciplinary action up to and including termination. In addition, anyinappropriate use that involves a criminal offense will result in legal action. Allusers are required to acknowledge receipt and understanding of guidelinescontained in this document.

ACCEPTABLE USE

Access to the Internet is specifically limited to activities in direct support of officialCompany business but may be used for educational and research purposes. If any user has a question regarding acceptable use he/she should check with their supervisor for additional guidance. Management or supervisory personnel shallconsult with the Information Services Manager for clarification of theseguidelines.

INAPPROPRIATE USE

The Company, Internet access shall not be used for any illegal or unlawfulpurposes. Examples include the transmission of violent, threatening, defrauding,pornographic or obscene materials.Use of Company electronic mail or messaging services shall be used for theconduct of Company business only. These services shall not be used to harass,intimidate or otherwise annoy another person or for private, recreational or other non-company related activities including commercial or partisan politicalpurposes or for personal gain such as selling access of a Company user login.Internet access shall not be used for performing work for profit with Companyresources in a manner not authorized by The Company.Users shall not attempt to circumvent or subvert security measures on either theCompany’s network or any other system connected to or accessible through theInternet. Company users shall not use Internet access for interception of networktraffic for any purpose unless engaged in authorized network administration.

Company users shall not make or use illegal copies of copyrighted material, storesuch copies on Company equipment, or transmit these copies over the Companynetwork. This includes copies of software that the company has not purchasedor does not have a license.

INTERNET AND E-MAIL ETIQUETTE

Company employees shall ensure all communication through Company e-mail or messaging services is conducted in a professional manner. The use of vulgar or obscene language is prohibited. Company users shall not reveal private or personal information without specific approval from management.Users should ensure that e-mail messages are sent to only those users with aspecific need to know. The transmission of e-mail to large groups or messageswith large file attachments should be avoided. Users should note Electronic

Mail is not guaranteed to be private. Messages transmitted through theCompany e-mail system or network infrastructure are the property of TheCompany and are therefore subject to inspection and control.

SECURITY

Company users who identify or perceive an actual or suspected security problemshall immediately contact the Company Information Systems Security Manager.Users shall not reveal account password or allow another person to use their account. Similarly, users shall not use the account of another user. Access to




_____________________________________________________________________________ 100 Introduction of 26

Company network resources shall be revoked for any user identified as asecurity risk or for those with a demonstrated history of security problems.

USER COMPLIANCE

All terms and conditions as stated in this document reflect an agreement of allparties and should be governed and interpreted in accordance with the laws of the State of <State>. Any user violating these policies or the applicable state, or federal laws is subject to the loss of network privileges and any other Companydisciplinary actions deemed appropriate.I understand and will abide by this Computer and Internet Usage Policy . I further understand that any violation of this policy is unethical and may constitute acriminal offense. Should I commit any violation, my access privileges may berevoked, disciplinary action and or appropriate legal action may be taken.

User Signature ________________________________ Date ____________



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