Manohar Kumar

E16/856 Padam Singh RoadBapa Nagar Karol Bagh, New Delhi- 110005Email-: kumarmanohar7@gmail.comContact No - +91 8745006819, 9313544676

CAREER OBJECTIVES:To obtain a challenging & responsible career in an organization that can best utilize my skills and abilities.

IT DEPLOMA / CERTIFICATION: Advance Diploma in Computer Hardware & Networking from

GT institute Karol Bagh (2008-2009) New Delhi-110005

Technical Skills Well experienced in corporate desktop support environment. Installations of OS like Windows, Mac, and Linux. Installations and troubleshooting desktop, laptop, printer, scanner and Network device

for hardware and software related issues. E-Mail Client Configuration & Support (MS Outlook and Outlook express, Lotus

Notes) Connectivity – Dialup, Broadband, Wi-fi, and Internet sharing. Installations of anti virus, apply update & patch. Good at Data handling (Backups)

Networking Skill Set: Peer to Peer networking Configure of Active Directory in windows Server 2003 & 2008 Creating and managing all user accounts, system policies, user and group permissions

and sharing of resources. Internet troubleshooting configuring and sharing. Network Cabling (Cable crimping & IO Crimping) Managing wireless networking.

Work Experience: -

1. Currently working with Info Services appointed by IBM India Ltd. Designation : Technical Support Engineer. Duration : 13th April 2015 to till date Project Name : JetAirways India Ltd. At IGI Airport T-3.

Job Responsibility

To using ticketing tool such as Maximo for call management system. Troubleshoot problems reported by users. Installed, configured, and maintained the functionality of company desktop systems,

together with peripheral appendages and software.

Support LANs, WANs, network segments, Internet, and intranet systems.  Monitor networks to ensure security and availability to specific users. Ensure network connectivity throughout a company's LAN/WAN infrastructure is on

par with technical considerations. Implementation of projects as per client's requirements within the specified time

period & giving support for the existing projects. Installing, configuring and troubleshooting of Local & network printers. Installation and troubleshooting project base application & Browsers’ based apps. Outlook 2010 & 2013 configuration and troubleshooting in large environment. To use Remote support tool such as Remote Desktop, Remote Assistance, Net

meting, team viewer, Ammy admin, VNC. Installation of managed and unmanaged Symantec Anti virus. Installation & configuration of airlines software like:- Sabre, AMOS, Lission, SPS,

OPT, Jetsoft, Acient, SAP, Emannual and much more. Managing the inventory of all system and workstation Installation of managed and unmanaged Symantec Anti virus.

Work Experience: -

2. Worked with Roman Network Pvt Ltd. Designation : Technical Support Engineer. Duration : 07th Augest 2013 to 11th April 2015 Project Name : Indian National Science Academy.

Job Responsibility

Installed, configured, and maintained the functionality of company desktop systems, together with peripheral appendages and software.

Support LANs, WANs, network segments, Internet, and intranet systems.  Monitor networks to ensure security and availability to specific users. Provide the AMC based client user side support . Ensure network connectivity throughout a company's LAN/WAN infrastructure is on

par with technical considerations. Managing the inventory of all system and workstation. Installing, configuring and troubleshooting of Local & network printers. To use Remote support tool such as Remote Desktop, team viewer, Ammy admin,

VNC. Installation of managed and unmanaged Symantec Anti virus.

3. Worked with Holyland Marketing Pvt Ltd as a Desktop Support Engineer (Since 20th Marck 2011 to 06th Aug 2013).

Job Responsibility

Installation of Client Operating Systems (Windows XP, Windows 7,Windows 8) Installing and Troubleshooting Printers, Modem, etc. Troubleshooting System and Network. Handling of anti virus activities such as checking of virus infected PCs, Backup of the system and Restore. Managing wireless networking.

Troubleshooting in the end-user devices i.e., desktop, laptop, printer, scanner and Network device for hardware and software related issues.

Internet troubleshooting, Access point configuring, cable crimping, rack installation. Creating and managing all user account, system policies, user and group permissions

and sharing of resources. Configure mails client and troubleshooting like MS OE 2002/2003/2007, Outlook

Exp. Installing, updating and managing Quick heal, Norton, Macfee anti virus.

EDUCATIONAL QUALIFICATIONBsc.IT Sikkim Manipal University (57%) Intermediate B.S.E.B Board with (65%) Matriculation B.S.E.B Board with (57.5%)

PERSONAL PROFILE:Father Name : Sri Akhilesh Kumar PrasadDate of birth : 05th Jan 1991Nationality : IndianMarital status : Single Language known : Hindi and EnglishPassport Details : H7033392/21 Aug 2009 (Issued at Patna)Interest : Surfing the Internet to learn new things

Date:………… Place:……….. (Manohar Kumar)