manitoba hell’s angels arget business by eviews · 2020-05-01 · medallia experience cloud sales...
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1
Manitoba Hell’s Angels Target Business by Posting 1-Star Reviews
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Customer vs. Brand
5
10
15
20
% of Enterprise Value
-10 y
Brand
-5 y Most recent
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Customer vs. Brand
5
10
15
20
% of Enterprise Value
-10 y
Brand
Customer Relationships
-5 y Most recent
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is the most important battlegroundCustomer Experience
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Hospitality
Automotive
FinancialInsurance
Telco
Technology
Retail Industrial
Business Services
Government
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6 of top 10 global hotel companies
6 of top 10 global automakers 5 of top 10 U.S. retailers
6 of top 10 U.S. banks4 of top 10 global insurers
4 of top 6 U.S. telcos
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6B experiences per year
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1B+ comments last quarter
6B experiences per year
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1B+ comments last quarter
6B experiences per year
5.2M user accounts
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40% growth year-over-year
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87% new customer growth
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Partner Ecosystem
2x increase YOY
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$35.6M in customer experience impact
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Total Shareholder Return
0%
2009
300%
200%
100%
400%
500%
S&P
You
2018
2.3xS&P
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Experience Champions
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Win Through Customer Experience
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ENGAGE every customer
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ACTIVATE every employee
ENGAGE every customer
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Activate OPTIMIZE every experience
ACTIVATE every employee
ENGAGE every customer
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EmployeeWeb MobileAccount
RelationshipEventsSocial Contact CenterProducts & ServicesLocations
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MEDALLIA EXPERIENCE CLOUD
Marketing Cloud Services CloudSales Cloud Operational Systems Business IntelligenceCollaboration
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Artificial Intelligence
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Security and Privacy
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Mike Ottosson Chief Technology Officer
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Experience Cloud Security and Privacy
Enterprise Grade Platform and Application
SSO
Multi-channel
Authentication Compliance
Data Privacy
Cloud Platform Security
Self-service Admin
Encryption on Wire
Data Authorization
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