Curriculum Vitae Confidential

Manish DwivediMCA | RGTU University, Bhopal: (+91) 9765950854 | E-mail: manish_dvdeclerx@yahoo.com

Work Experience:

Organization : KPMG Services Pvt. Ltd., Mumbai

Designation : Senior Executive Duration: Aug 2012 – July 2014Projects: Knowledge Management - Tax

Co-ordinate with the content owner pertaining to content setup in India Tax KM portal

Plan and discuss strategy with content owner to enhance the user experience of Indian Tax KM portal

Research on external sites and implement various technological/collaborative features in India KM Tax portal

Initiating and moderating Engagement Harvesting program within Tax domain in accordance with global tax team

Main point of contact for SharePoint developers to test the newly developed webpart on SharePoint platform

Special Projects / Initiatives :

Renewal of Tax Portal by implementing new design using dynamic webparts Publicize Inside Exchange tool to India Tax stakeholders and started a new

process of posting the latest news and updates from India

Organization : Accenture Services Pvt. Ltd., Mumbai

Designation : Team Lead – Knowledge Management & HR Portal Management Duration: Sep 2011 – June 2012Projects: A.L.K.M.S. - Accenture Learning Knowledge Management Services

Coordinate with the clients in understanding their requirements about content setup in HR portal

Work Queue Management by daily tasks allocation between team members using Remedy incident tracker tool

Review content updated by the Specialists and ensured that requests are executed in accordance with the Service Level Agreements

Identification, assessment and resolution of complex issues/problems raised by team members or Content Owners

Manage Daily incident tracker, Weekly and Monthly Client summary sheet, total Hours charged to particular client

Provide guidance and share knowledge within team members during portal up gradation or change in CMS functionalities

Explaining team goals and objectives to assigned team members and assist them in organizing and accomplishing their allocated work

Ensuring participation in all content to go-live testing as requested by the client

Special Projects / Initiatives : Developed a complete request management system for one of the client of HR

portal team using SharePoint

Curriculum Vitae Confidential

Designation : Content Integrator (Knowledge Management) Duration: Jan 2008 – Aug 2011Projects: A.L.K.M.S. - Accenture Learning Knowledge Management Services

Planning, creation, dissemination, and maintenance of key knowledge items. Ensure the timeliness and quality of all knowledge capital for the assigned

entities, by monitoring user feedback and key metrics Moderate collaboration process through the relevant collaboration 2.0 tools

such as CoPs group sites, discussion forums, Wikis, Blogs etc. Define tasks for the assigned members to ensure all standard / pre-defined

tasks were executed by the assigned ALKMS analysts Perform quality check on the tasks executed by the resource’s to ensure high

quality delivery Assist Capability Development team members in scheduling CoP Calls.

Managing creation of CoP communications/documentation and supporting material, monitor CoP attendance

Administer users and groups through internal Active Directory tool Collect, sanitize, manage and classify knowledge assets to be used by

Accenture personal Provide detailed reporting on weekly basis and monthly basis to the client Metrics collection and analysis of contributions and topic pages within

knowledge exchange by using internal metrics collection tools

Special Projects / Initiatives : Research work on recommending best simulation software available in the

market for creating interactive e-learning modules Created and streamlined process documents for team Created training documents for new joiners Conducted training for new joiners Played role of knowledge sharing team lead Won ad-mad show in Accenture’s internal social event Represented the team in inter-organizational cricket tournament

Organization : eClerx Services Pvt. Ltd., MumbaiDesignation : Web Analyst Duration: March 06 – Dec 08.

Projects: E. G. T - eClerx Global Team

Managed www.Dell.com - e-commerce vertical website, handling content development for US and UK global pages

Worked on a web service tool with remote login to client machines for updating different XML/HTML files

Weekly team reporting, deck presentation to our client Co-coordinate with clients through IM, e-mails and calls to understand the

scope of request and projects Audit and rectify the web content in staging site developed by team members

Curriculum Vitae Confidential

Special Projects / Initiatives : Took initiative in designing/updating eClerx Intranet portal based on

SharePoint 2003 Conducted training for new joiners on FrontPage, SharePoint and internal tools Represented the team in inter-organizational cricket tournaments

Academic Record:

Degree University/Board Year

Master of Computer Applications

V.N.S. Institute Of Management (Bhopal) 2005

B. Sc. Model Science College (Rewa) 2002

Technical Proficiency:

Languages: HTML, CSS, XML, Java Script

Web Dev. Tools:

Microsoft Office SharePoint Application admin. 2007 & 2010, Microsoft SharePoint Designer

Concepts known:

Knowledge Management, Content Management

Software: Microsoft Office Package 2007 & 2010

OS: Windows XP/7