manchester piccadilly to rose hill temporary service ... hill customer leaflet.pdf · 9/4/2020 ·...

Manchester Piccadilly to Rose Hill temporary service suspensionFrom Monday 14 September until Monday 14 December 2020

northernrailway.co.uk

Please see inside for more information

1

Wha

t’s

happ

enin

g? From Monday 14 September 2020, we will be temporarily suspending the Manchester Piccadilly to Rose Hill service until Monday 14 December 2020.

This is due to the challenges we have faced as a result of the COVID-19 pandemic. Many organisations have faced difficulties due to COVID-19 and the railway is no exception.

During the pandemic, training programmes were paused and there is now an urgent need to begin this training again to enable us to provide a reliable and resilient railway service across Greater Manchester and beyond in the future.

Inside this leaflet you can find out how each station will be affected, and what alternative transport options are available nearby.

2

Mancheste

r Picc

adilly

Guide Brid

ge

Brinnington Bredbury

Ryder Brow

Belle Vue

Reddish North

Ardwick

Ashbury

s

Gorton

New MillsCentral

Fairf

ield

Rose Hill

Strines

Flowery

Field

Newton For H

yde

Godley

No train service.

Ring and Ride bookable taxi service for rail ticket holders only.

Hourly shuttle bus between Rose Hill, Marple and Romiley stations. Woodley is served at peak times in the morning and afternoons.

Alternative train services: � To/from Hadfield/Glossop. � To/from Sheffield via The Hope Valley.

Gorton station - Manchester to Hadfield/Glossop services call additionally.

Fairfield station - station closed. Please use Droylsden Metrolink stop.

Station-to-station walking route available, taking an average of 20-25 minutes to walk between stations.

Metrolink - rail tickets valid between City Centre stops and Droylsden only.

Rail-Bus multimodal tickets such as System One Travelcards and PlusBus are available to use on public bus services.

�

�

Droylsden

Woodley

Romiley

Marple

Hyde North

Hyde Central

Everyone’s journey is different.Please allow more time for your journey, especially if walking between stations, and check before you travel.

Use the Northern app

Visit either northernrailway.co.uk/rosehill2020 or nationalrail.co.uk

Tweet @northernassist

Ask a member of staff

Call either 0800 200 6060 or 03457 484950. 3

Rose

Hill

sta

tion No train service to or from this station.

Staffing and facilitiesThis station will remain staffed during normal operating hours.

Alternative stationPlease use Marple station which is served by trains between Manchester and New Mills/Sheffield.

Distance and walking timeThe distance between Rose Hill and Marple stations is approximately one and half miles, with an average walking time of 30 minutes.

Shuttle bus serviceAn hourly shuttle bus service will operate Monday to Saturday between Rose Hill, Marple and Romiley - see page 13 for times.

Ring and Ride pre-bookable taxi serviceA pre-bookable taxi service - bookable through 0800 200 6060 - is available for rail ticket holders where alternative transport options are not available. See pages 14 and 15 for more information.

© Crown copyright and database rights 2020 OS 100039241. You are granted a non-exclusive, royalty free, revocable licence solely to view the Licensed Data for non-commercial purposes for the period during which the Department for Transport makes it available. You are not permitted to copy, sub-license, distribute, sell or otherwise make available the Licensed Data to third parties in any form. Third party rights to enforce the terms of this licence shall be reserved to OS.4

Rom

iley

stat

ion Train services will run to and from this station:

• Manchester Piccadilly and New Mills Central via Bredbury

• Manchester Piccadilly and Sheffield via Bredbury and the Hope Valley.

No trains to or from Rose Hill, Hyde Central, Hyde North, Guide Bridge, Fairfield or Gorton.


Shuttle bus serviceAn hourly shuttle bus service will operate Monday to Saturday between Romiley, Rose Hill and Marple - see page 13 for times.


Mar

ple

stat

ion A normal train service will run to and from this

station:• Manchester Piccadilly and New Mills Central

via Bredbury• Manchester Piccadilly and Sheffield via

Bredbury and the Hope Valley.


Shuttle bus serviceAn hourly shuttle bus service will operate Monday to Saturday between Rose Hill, Marple and Romiley - see page 13 for times.

5

Woo

dley

sta


Staffing and facilitiesThis is a unstaffed station, but a help point and ticket vending machine are available.

Alternative stationPlease use Bredbury station which is served by Manchester to New Mills Central/Sheffield via Hope Valley services.

Distance and walking timeThe distance between Woodley and Bredbury stations is approximately one mile, with an average walking time of 25 minutes.

Shuttle bus serviceDuring the morning and afternoon peaks, a shuttle bus service call at Woodley and will run to Romiley, Rose Hill and Marple - see page 13 for times.


© Crown copyright and database rights 2020 OS 100039241. You are granted a non-exclusive, royalty free, revocable licence solely to view the Licensed Data for non-commercial purposes for the period during which the Department for Transport makes it available. You are not permitted to copy, sub-license, distribute, sell or otherwise make available the Licensed Data to third parties in any form. Third party rights to enforce the terms of this licence shall be reserved to OS.

6

Hyd

e Ce

ntra

l sta



Alternative stationPlease use Newton-for-Hyde station which is served by Manchester Piccadilly to Hadfield and Glossop services.

Distance and walking timeThe distance between Hyde Central and Newton-for-Hyde stations is approximately one mile, with an average walking time of 25 minutes.



7

Hyd

e N

orth

sta



Alternative stationPlease use Flowery Field station which is served by Manchester Piccadilly to Hadfield and Glossop services.

Distance and walking timeThere are two walking routes between Hyde North and Flowery Field:

1. via the footbridge and platform 2 exit at the station - half a mile, with an average walking time of 10 minutes.

2. via Dukinfield Road - one mile, with an average walking time of 25 minutes.


Shortest station-to-station walking routetaking 10 minutes

Longest station-to-station walking route taking 25 minutes


8

Gui

de B

ridg

e st

atio

n A train service will run to and from this station, provided by the Manchester Piccadilly to Hadfield and Glossop service.

No trains to or from Fairfield, Hyde North, Hyde Central, Romiley or Rose Hill.



Our Passenger Assist service is available from all affected stations for customers who require mobility assistance, including additional alternative transport from Hyde Central, Hyde North, Woodley and Rose Hill.

Where possible, we recommend booking assistance in advance by calling Passenger Assist on 0800 138 5560 (Text Relay 18001 0800 138 5560), 24 hours a day, 7 days a week, or online at northernrailway.co.uk/accessibletravel

Need a little extra help?

9

Fair

fiel

d st

atio

n No train service to or from this station.


Alternative stationPlease use the Metrolink service to/from Droylsden tram stop. If you have a rail issued ticket, it will be valid from City Zone stations to Droylsden. Alternatively, you can purchase a tram ticket from the machines at Droylsden.

Distance and walking timeThe distance between Fairfield station and Droylsden tram stop is approximately one mile, with an average walking time of 20 minutes.



10

Ash

bury

s st

atio

nG

orto

n st

atio

n A train service will run to and from this station, provided by the Manchester Piccadilly to Hadfield & Glossop service.

No trains to or from Hyde North, Hyde Central, Romiley or Rose Hill.


Train services will run to and from this station:• Manchester Piccadilly to Hadfield

and Glossop • Manchester Piccadilly and New Mills Central

via Bredbury• Manchester Piccadilly and Sheffield via

Bredbury and the Hope Valley.

No trains to or from Fairfield, Hyde North, Hyde Central, Woodley or Rose Hill.


Holders of System One County Travelcard or PlusBus tickets, can travel on local bus

services in the area at no extra cost.

Did you know that your ticket might allow you to

use local buses?

11

Man

ches

ter

Picc

adill

y st

atio

n No trains to or from Fairfield, Hyde North, Hyde Central, Woodley or Rose Hill.

A normal train service will run to and from this station on all other routes.


Travelling to...• Ashburys - use services to New Mills/

Sheffield or Hadfield/Glossop

• Fairfield - use Metrolink services from Metrolink platform A to Droylsden tram station

• Gorton and Guide Bridge - use services to Hadfield/Glossop

• Hyde North - use Hadfield/Glossop services to Flowery Field

• Hyde Central - use Hadfield/Glossop services to Newton-for-Hyde

• Woodley - take a New Mills/Sheffield service to Bredbury

• Rose Hill - use a Sheffield service to Romiley and then catch the shuttle bus service.

Ring and Ride pre-bookable taxi serviceRing and Ride pre-bookable taxi service users please interchange at the following stations:

• Hyde stations - use Guide Bridge station

• Woodley - use Bredbury station.

The railway remains live and running at all times even when no trains call at closed stations.

Do not trespass on the railway at any time.

12

Shut

tle

bus

serv

ice An hourly shuttle bus service will operate

Monday to Saturday between Rose Hill, Marple and Romiley.

The shuttle bus service will also call at Woodley during the morning and afternoon peaks.

Rose Hill 0625 0717 0840 0955 1055Marple 0631 0723 0846 1001 1101Romiley 0641 0733 0856 1011 1111Woodley 0648 0740 0903

Romiley 0655 0747 0913 1013 1113Rose Hill 0707 0759 0925 1025 1125

Rose Hill 1155 1255 1353 1455 1530Marple 1201 1301 1359 1501 1536Romiley 1211 1311 1409 1511 1546Woodley 1553Romiley 1213 1313 1413 1513 1600Rose Hill 1225 1325 1425 1525 1612

Rose Hill 1645 1745 1855 1955 2053Marple 1651 1751 1905 2005 2103Romiley 1701 1801 1911 2011 2109Woodley 1708 1808

Romiley 1715 1815 1913 2013 2113Rose Hill 1727 1827 1925 2025 2125

The shuttle bus service connects at Marple with trains to Manchester and at Romiley with trains from Manchester. Train connections at both Marple and Romiley stations is with the Manchester Piccadilly to Sheffield service.

13

Ring

and

Rid

e pr

e-bo

okab

le t

axi s

ervi

ce In addition to the shuttle bus service, a Ring and Ride a pre-bookable Ring and Ride taxi service will be available for customers during the temporary service suspension in the Hyde and Woodley areas.

The Ring and Ride service should only be booked where alternative transport options are not available, for customer journeys that start or finish at:

• Hyde North• Hyde Central• Woodley (outside the times of the shuttle bus

service).

Customers travelling between Rose Hill and Marple or Rose Hill and Romiley in either direction should use the shuttle bus service provided.

Is there a timetable for the service?No - simply pre-book your journey as and when you require the service.

Guide Brid

ge

Bredbury

New MillsCentral

Fairf

ield

Rose Hill

Strines

Flowery

Field

Newton For H

yde

Godley

Woodley

Romiley

Marple

Hyde North

Hyde Central

No train service.

Ring and Ride bookable taxi service for rail ticket holders only.

Hourly shuttle bus between Rose Hill, Marple and Romiley stations. Woodley is served at peak times in the morning and afternoons.

Train services.

Fairfield station - station closed. Please use Droylsden Metrolink stop.

Station-to-station walking route available, taking an average of 20-25 minutes to walk between stations.

14

How do I book my journey?If you are at the station, use the station help point or you can book your journey by calling our Customer Helpline on 0800 200 6060 up to an hour before you travel.

Who can use the service?Any customer with a valid rail ticket, bought via the app, at station ticket offices and ticket vending machines.

SystemOne Travelcards with rail travel will also be accepted. TfGM Disabled and TfGM Concessionary passes with rail travel added also accepted during normal pass travel hours.

Where do I catch the Ring and Ride service?The Ring and Ride service is not a door-to-door service, and therefore will only stop to pick-up/set-down at the stations as follows:

• Fairfield - station entrance on Booth Road• Guide Bridge - station car park by platform 1• Hyde North - station car park by platform 1• Hyde Central - the station entrance at

Great Norbury Street• Woodley - the station entrance on the A627 by the

poster boards• Bredbury - the station entrance by platform 1• Romiley - the station entrance on Stockport Road• Rose Hill - the station car park.

Please make sure that you are at the designated pick-up point in plenty of time.

Will the train wait if the taxi service is caught in traffic?No - unfortunately this is not possible and you will need to get the next available train service. Please ensure that you submit a delay repay claim in the event that this happens.

Will taxi wait for the train service?Yes as when you are booking a journey from a train service, we will ask you which train you are on in order to book the service for 5 minutes after your arrival at the interchange station of either Guide Bridge (for Fairfield / Hyde stations) or Bredbury (for Woodley). 15

Use the Northern app

Visit either northernrailway.co.uk or nationalrail.co.uk

Tweet @northernassist

Ask a member of staff

Call 0800 200 6060

Everyone’s journey is differentUseful contact details

Fares and service informationNational Rail Enquiriesvisit nationalrail.co.ukcall 03457 48 49 50textphone 0345 60 50 60

Customer helplineFor comments and enquiriesvisit northernrailway.co.uk/commentscall 0800 200 6060

facebook /northernassist

twitter @northernassist

Access or disabled information and assistancecall 0800 138 5560email [email protected]

Lost propertyemail [email protected] 0800 200 6060

CorrespondenceCustomer Experience CentreFreeport NORTHERN RAILWAY

British Transport Policecall 0800 40 50 40 text 61016

Amended timetables are available online and you can downloaded to your mobile device northernrailway.co.uk

All our policy documents can be found at northernrailway.co.uk/legal

Northern Trains Limited is registered in England under company number 03076444 andwhose registered office is located at: Albany House, Floor 8, 94-98 Petty France, London,SW1H 9EA. Northern Trains Ltd is a wholly owned subsidiary of DfT OLR Holdings Limited.

manchester piccadilly to rose hill temporary service ... hill customer leaflet.pdf · 9/4/2020 ·...

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