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Reliably Fast Broadband & Wi-Fi for the Home

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ASSIA® Software Solutions

Managing Wi-Fi With CloudCheck®

June 6 2018

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ASSIA Overview

Key Customers

~100MInternet Connections

Managed

90+

Patent Families

35+Top Tier Global Customer Base

10XTypical ROI for

Customers

99%Historical

Customer Retention

50%+Growth in Revenues

in 2017

Market Leader in Diagnostics and Optimization Software

DSL & Optical Broadband and Residential Wi-Fi

Improves Subscriber Internet Performance, Reliability, QoE

Machine Learning Cloud Technology

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ASSIA® Software Solutions

CloudCheck®

Wi-Fi Management

ClearView®

Next Best Action for Customer Care

IP & Technology LicensingFixed Line Broadband, Wireless, Wi-Fi

Professional ServicesTraining, Analysis, Best Practice, More

DSL Expresse®

Copper Broadband

GPON Expresse®

Optical Broadband

SOFTWARE SOLUTIONSDriving Subscriber Satisfaction Up & Churn Down while Reducing Costs for over 30 Service Providers around the world

Market Leading Cloud Based Management, Diagnostics & Optimization serving over 100 Million Homes

ASSIA® has patents and pending patents that cover all the products it sells into the marketplace and represented in this presentation

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▪ Manage, diagnose and optimize residential home Wi-Fi networks

▪ Market leading and proven cloud-based machine learning software platform

▪ Drives the quality of experience up for the subscriber and operating/support costs down for the service providers.

ASSIA CloudCheck®

ClearView®

Next Best Action for Customer Care

IP Technology LicensingFixed Line Broadband, Wireless, Wi-Fi

Professional ServicesTraining, Analysis, Best Practice, More

DSL Expresse®

Copper Broadband

GPON Expresse®

Optical Broadband

CloudCheck®

Wi-Fi Management

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▪ CloudCheck seen as:• Most mature

• Most comprehensive

• Functional optimization

• Highly scalable

• Measures Quality of Experience

▪ Big Factor in Wins• Actionable information for operators

• Vendor Agnostic

• Complete solution including a subscriber app.

• Accurate Broadband and Wi-Fi Speedtest

Why is CloudCheck® Winning in the Market?

▪ Network Diagnostic Findings• 50%:

• Homes with slow Wi-Fi vs. Broadband

• 40%:• Never connect to 5GHz

• 30%• Experience coverage issues with 5GHz

▪ Self Healing Performance• 96%:

• Of AP’s moved to a Better 5GHz Channel

• 40%• Reduction in AP’s affected by noise and

interference

• 1+• Real-time actions per line/day per subscriber

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ASSIA Solutions for Access Monitoring and QoE Management

ASSIA has patents and pending patents that cover all the products it sells into the marketplace and represented in this presentation

CSR Recommendation

Engine

ClearviewRecommendation Engine For Call Center and Field Technicians

Expresse CloudCheckOptimization Optimization DiagnosticsDiagnostics

SW Diagnostics & Optimization

Access Network Equipment Home Gateway/STB Consumer Devices

DSLAM/Line Card OLT/Line CardEmbedded

Software AgentCloudCheck

Mobile App & SDK

Network / Device Interface

Access and In-home networks

Fiber

MDU DSLAM or Drop Point

Copper

DSL ExpresseGPON Expresse CloudCheck

Access Network In-home Network

Supported TechnologiesGPON

Supported TechnologiesWi-Fi, xDSL, GPON

Supported TechnologiesxDSL, G.vector, G.fast

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Operators Need Visibility and Accurate Diagnostics

I can’t connect to

the internet

I can’t watch YouTube in my

kitchen

I forgot my password

My Wi-Fi doesn’t

work

I lose my Wi-Fi connection

every mornings

My internet is slow

Power cycle your router

I see your connection

is GOOD

We will send a

dispatch

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Provider Visibility in Home – Without CloudCheck®

QoE ✗

WAN/CDN

Access Network

EXPRESSE®

ASSIA® has patents and pending patents that cover all the products it sells into the marketplace and represented in this presentation

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Wi-Fi Challenges

As Bandwidth Increases… Wi-Fi Challenges Expand

Bandwidth

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Lack of Visibility and Management Impacts QoE

Customer Service

Calls

Service Tech

Dispatch

Customer Churn Revenue/Profit$

QoE

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Provider Visibility in Home – With CloudCheck®

QoE ✔

WAN/CDN

Access Network Home NetworkHome Network

EXPRESSE®

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Coverage

CongestionConfiguration

System Issues

Real-Time

CloudCheck® Improves Wi-Fi User QoE “Beyond the Box”

Throughputdata rate, bandwidth, connection speed

Connectivityconnection dropping

Latencydelay

QoE

Historical

Accurate Contextual

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CloudCheck®: Manage Residential Wi-Fi

• SW-only solution with a big data algorithm engine fed by real-time data capture from within the RG

• Scalable and flexible architecture

Purpose Built for Cloud

• APIs & APP that remotely monitor, analyze , recommend solutions

• Validate fixes for call center agents, field technicians, and subscribers

Self-Care

• Layered Optimization with fast acting agent.

• Long term data and policies set in the cloud

• Real-time and historical diagnostics and Speedtest

• Automatically fixes problems and optimizes performance

Self-Healing

Significantly reduces customer care costs:

• Improving efficiency, trouble resolution success rate, repeat reports, RG swaps, and RMA processing

OpEx Reductions

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CloudCheck® Benefits to Opex Savings

Machine learning-based, proactive cloud optimization of Wi-Fi QoE based on real-time and historical data

Trouble calls

Dispatches

Repeat Reports

RG Swaps

RMA costs

Mobile APP tools with easy to understand Wi-Fi user alerts &

recommendations

Detailed diagnostics, optimization, and recommendations views with REST APIs

for integration into BSS/OSS tools

Real-time recommendations and tools for configuration, root causes, fixes, and

validation

Self HealingOpex Savings

Self Care: Subscriber

Assisted Care: Call Center

Assisted Care: Field Techs

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CloudCheck High Level Architecture

CloudCheck Agent• Real-time

measurements• Speed Test per device

(patented)

CloudCheck Server• Historical, real-time,

context diagnostics and optimization.

• Layered Cloud architecture (IP)

Expert System APIIntegrates with Operator Tools.

CloudCheck App• Speed test • Signal strength• Remote Network tools

AgentServer

AppGUI/APIs

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Gate

way

Wi-Fi Network

QoE DataCloudCheck

Agent

CPE Firmware

REST

APIs

CloudCheck Server

CloudCheck® System Architecture

SpeedTest Node(s)

Customer Care Center

SpeedTestSweetSpots®

Smartifi®Remote Management

Gateway SpeedTest

CloudCheck® APP

Agent Required

APP Native

Big Data

Analytics

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Bad QoE = High Call and Dispatch Rates

Red vs. Green lines

• ~5x increase in call rate• ~5x increase in dispatch rate

0

1

2

3

4

5

6

7

Green Amber Red

Cal

ls/D

isp

atch

es

pe

r 1

00

lin

es

pe

r m

on

th

QoE as measured by CloudCheck

All symptomsCalls Dispatches

Good QoE Poor QoE Bad QoE

• Measured over ~300K lines

• Strong correlation between CloudCheck QoE and call center data

• Improving red (poor) QoE through optimization and proactive measures reduces OPEX

55%27%

17%

QoE Across Lines in Trial

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▪ Wi-Fi CERTIFIED standard for multi-AP announced May 14

▪ ASSIA announced support for multi-AP and upcoming EasyMesh™ devices

▪ CloudCheck provides cloud, diagnostics, machine learning optimization for EasyMesh™ devices

CloudCheck Supports Wi-Fi CERTIFIED EasyMesh™

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Creating Effective Mesh/Extender Networks with CloudCheck®

HW Setup

• Performance GW (3x3/4x4, 11ac, 11ax) with good antenna design

• One or two extenders (when needed) with dedicated backhaul

• GW and extenders could be from different vendors

• CloudCheck-ready HW allows very quick TTM

Diagnostics

• Per-line and network views and reports

• Broadband vs. WiFi

• GW vs. extender vs. device

• Identify homes with true coverage issues that can benefit from an extender

• Mobile app management and placement tools

Optimization

• QoE-based WiFi network optimization

• Steering using 802.11kv

• Backhaul optimization

• Wi-Fi EasyMesh™ support and enhancements based on chipset/driver support

• Channel orchestration and power management

• Topology optimization

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▪ Accurate Speed Measurements

▪ Enables ISPs, communications regulators to gain visibility to true broadband and Wi-Fi throughput across the entire network.

▪ Only software solution that uses cloud-based machine learning to intelligently monitor and measure both broadband and Wi-Fi speeds while assessing bottlenecks across five key points in the network.

▪ Other solutions only measure broadband speeds (not Wi-Fi), can disrupt subscriber experience, or are constrained by the limited number of measurements gathered across a subset of the network.

▪ This industry-first capability, available only in TruSpeed, is a hardware agnostic solution that leverages ASSIA’s flagship CloudCheck® Wi-Fi and Expresse® patented technologies.

Also See CloudCheck’s NEW TruSpeed Module

www.assia-inc.com/products/cloudcheck/truspeed

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Essential to Reliably Fast Connectivity

www.assia-inc.com

Thank YouEnd of Presentation

ASSIA® has patents and pending patents that cover all the products it sells into the marketplace and represented in this presentation