Managing transport risk &

complexity – The Imperial way

Leaders in Mobility

March 2016

Contents

Types of Risks

Case Study

Risk & Security Strategy

Five Pillars to Support the Strategy and Mitigate Risk in the

Security Value Chain

Types of Risks encountered as a LSP

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Types of Risks: Broader than high value

goods

- Environmental Factors: Severe weather conditions

- Fires

- Hijacking/Armed Robberies/Theft/Pilferage applicable to all products

- Temperature control

- Accidents

- Driver fatigue

- Inappropriate operation of equipment (driver behavior, misappropriation of vehicles)

- Compliance with tax and other regulatory laws

Case Study : Tobacco Products

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Risk & Security Strategy

Collective Strategy between Supplier and Client supporting the following :

Respect for our people’s dignity and their human rights is fundamental – Our people are to be

treated as innocent until proven guilty.

Implement effective security controls, standards, policies and procedures which contribute to

the safety and protection of our people, products, assets, markets and reputation

Respond to incidents with appropriate, structured and tested plans

Establish programs that protect employees, company assets and shareholders from loss from

theft, fraud, and other inappropriate activity

Investigate and analyze security incidents, take appropriate action and continuously improve

Operate in accordance with the laws of the countries where we do business

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The 5 pillars to mitigating risk

Technolo

gy

Inte

llig

en

ce

Pro

ce

du

res

Com

munic

ation

Part

ners

hip

s

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Technology

• Multiple tracking devices

• CCTV Camera’s (covert & overt)

• Tracking “Jamming”-mitigation technology

• In-product tracking

• Unique vehicle identification

• Specialised high security locks on Cargo doors

• Modification to high security lock and door to prevent forced entry

• Modification to trailer door to prevent access to padlock with bolt cutter

• 5th Wheel trailer locks and other innovations

• Pre-departure checklists

• Pre-determined routes

• Continuous Route risk analysis

• Additional driver security awareness training and hijack simulations

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Partnerships

• Between logistics service provider, specialised security provider and the client

• Armed guards accompanying loads with high value cargo

• Dedicated monitoring operations

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Intelligence

• Informants report on possible dangers

• Specialised investigations into hijackings

• Pre-employment credit, fraud checks & polygraphs

• Roaming escorts patrolling in high risk delivery areas

• Behavioral analysis

• Early identification of the development of criminal intent

• Profiling

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Procedures

• Daily operations

o Daytime vs Nightime Operations

o Pre-departure checklists (mechnical, technology, safety)

o Route risk analysis done prior to truck departing on a new route

o Use of safe stopping points

• Elimination of Predictability

• Strict adherence to SOP’s (Zero tolerance to non-conformance)

• Investigation are handled by experts to ensure evidence is not contaminated or lost to

ensure successful arrests and subsequent convictions

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Communication

• Constant communication between driver & control room

• WhatsApp groups share info on hot spot areas & incident reporting

• Speed dialing

• PTT phones (“Push To Talk”)

• Defined words to indicate a security threat

• Drivers not permitted to have private phones, only company phones

allowed

• Driver training – Continual refresher courses & anti-hijack training

• Comprehensive driver debriefing

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Hijack Incident Trend

0

5

10

15

20

25

Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16

• Progressive decline in number of successful hijack attempts over past 12 Months.

• Increased rate of successful convictions

• Closing down of syndicate groups

• Pro-active mitigation of various security risks

“The fight against crime will remain a focus area and will require ongoing

intervention, continuous improvement and innovation”

THANK YOU

www.imperiallogistics.co.za

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