managing the next generation data center v2 - lutz rackow.ppt · 2008. 11. 28. · title: microsoft...

Managing the Next Generation Data Center

Making your information work for you

Lutz RackowProduct Marketing ManagerProduct Marketing ManagerEMC Resource Management Software Group, EMEA

1© Copyright 2008 EMC Corporation. All rights reserved.

The IT-World is COMPLEX!

Service A Service B Service CService A Service B Service C

VirtualVirtualVolume


Physical Storage

Management Challenges for IT Operations

Discovery and configuration management painDiscovery and configuration management pain– Data center & server sprawl - What do I have? – 78 % of outages are caused by self-inflicted mis-configurations

Change and compliance management pressures and costs– Change management accounts for greater than 60% of data center costs– Only 1 of 10 companies can effectively measure compliance

Consolidation and Migration projects– Efficiency & re-purposing of existing infrastructure – Application not just infrastructure migrations– Risk elimination

Alignment of IT Infrastructure and Business Processes– Difficult Implementation ITSM & ITIL: People, Processes & Technology


Difficult Implementation ITSM & ITIL: People, Processes & Technology– Service Desk IT Operations

Challenge Virtualization

Virtualization & Web-based applications tua at o & eb based app cat o sbreak old management models– Majority of new servers will be virtualized by 2009– Management of virtual & physical relationshipsg y– Tribal knowledge

Too many changes to manage– More changes occur more quickly than ever before

Application per Server 1:1 Many:1 VirtuellesVolume

Too many configurations to track– More relationships exist between the things that are changing

Element per Server 1:1 Many:1

Result: Increased complexity, errors & time10 Steps with 1 Expert Many Steps with Multiple Experts

Physikalischer Storage


The Dilemma of IT

Resolve a complex VM configurationResolve a complex VM configuration problem before it creates a customer impact

Predict the effect of a change prior toPredict the effect of a change prior to implementation

Eliminate manual storage provisioning g p g

Pinpoint the exact source & impact of a problem


Identify & resolve capacity requirements

How about such a Solution?

Comply

Closed Loop Service Orchestration

Comply Discover & model infrastructure and applications Comply to IT

Discover AnalyzeAutomateComply to IT governance policiesAnalyze problems and performance

Change

Change and remediate configurationAutomate processes and tasksand tasks

Storage Network Data Center Virtual


A Modular Architecture

Service Management

S i D k I t ti S i A t ti

ServicD

esk

Compliance und Change Management

Problem & Performance Management

Service Desk Integration Service Automation

cekInfraServer

Configuration Analytics Mgr

gg

Policy und Conformance

astructure Root-Cause AnalyseSmartsIT Compliance

AnalyzerVoyence

Server Config. Mgr

Discovery

Operation

Application Dependency MappingModel-Basiertes Management

Storage • Network • Server • Virtual • Application

s

Application Discovery ManagerSmartsControlCenter


Storage Network Server Virtual Application

Process Interaction – Example Server

Service Desk

6

Change & ComplianceProblem & Performance

Create Problem Ticket5Request Change6

Close Problem Ticket12Change & ComplianceProblem & Performance

Problem Determination 4Analyze change impact7

Analyze 3

Validate change8

Execute change9

Discovery

Clear Problem 11

Discovery

Discover 1

Monitor & Alert 2Confirm change10


ApplicationNetwork ServerStorage Virtualization

Management Architecture for Data Center

Service Management


ServicD

esk




cekInfragg


astructure Root-Cause Analyse

Discovery

Operation



s



Discovery & Analysis Methods for IT Infrastructures

Rule-basedManual

CostCost&

ComplexityModel-based


Size of Environment

The Model-based Approach…

“Stores” Abstractions Top-DownBusiness ProcessesApplicationsApplicationsInfrastructure

ContentLogical & physical componentComplex relationshipsComplex relationshipsKnown problems (symptoms)Behaviour


A knowledge rich information model = Core of your solution

Automated Discovery

ICIM Library1 3 ICIM Repository

Context

Discovery2


Collectiony

The (fictional) Story of Mr. Ambitious

Member of the IT TeamMember of the IT Team

Want to do just some last configuration changes on server/attached network devices

According to HIS records, nothing special is running on the devices

It’s quarter end.....


Imagine you can ....

Highly improve management/monitoring support

Easily audit data center application infrastructure

Identify change impact and compliance issues

Populate CMDBs with configuration and dependency data

14© Copyright 2008 EMC Corporation. All rights reserved. 14

Application Discovery Manager

Passive DiscoveryTopology with Dependencies– Topology with Dependencies

Active Discovery – Configuration data

I t A l i f ChImpact Analysis for Changes


Dependencies in a virtual Environment


ADM’s Dependency Maps Across Hosts/Applications

Virtualized onC fi ti it Relationship

Application

Configuration item: Connection Protocol

Interactive map shows drill-down dependency

relationships

ppDemand

Relationships(uni/bi directional) Time

Analysis

Configuration item: Server with Resident Applications


Drill down to Oracle database instances


Service Management


ServicD

esk




cekInfragg



Discovery

Operation



s



The Story….

International Airport Los Angeles

Wednesday August 15 2007…Wednesday August 15, 2007

…2 p.m.

…Complete System Outage

17 000 Passengers stranded…17.000 Passengers stranded

………………………………………………………………………………..…System Restoration 9 Hours later


Today’s Resource Management Challenges

Five simple Questions:

Which service is impacted ?

Which subscriber is impacted ?

How critical is the outage ?

Where is the real problem ? Event Event Event

Not Available

Who’s solving the problem ?EventProblem

Event

Event


The Model-Based Approach…

“Stores” abstractions top-downBusiness Processes

Applications

Infrastructure

ContainsLogical & physical componentLogical & physical component

Complex relationships

Known problems (symptoms)o p ob e s (sy p o s)

Behaviour


A knowledge rich information model = Core of your solution

Automation – Start to Finish

A l i

4 Codebook Correlation 6 Root Cause

AnalysisBusiness Impact

ICIM Library1 3 ICIM Repository

Context

Polling/Pinging5Discovery2


Collectiong g gy

The Right Information for the Right People

Optimizing Service Level Delivery with Resource Management

ProblemView

TopologyView

BusinessImpact View

DashboardView

ApplicationView

Automated Root-Cause and Impact Analysis Business Impact

ProblemView

TopologyView

BusinessImpact View

DashboardView

ApplicationView

Automated Root-Cause and Impact Analysis Business Impact

View View Impact ViewViewViewView View Impact ViewViewView

What is Where is it Why does itWhat’s theWhat does itWhat is Where is it Why does itWhat’s theWhat does itWhat is happening?

Where is it happening?

Why does it matter?

What s the impact?

What does it affect?

What is happening?

Where is it happening?

Why does it matter?

What s the impact?

What does it affect?

23© Copyright 2008 EMC Corporation. All rights reserved.© Copyright 2006 EMC Corporation. All rights reserved.

The Advantage

MTTI MTTF

20 min55 min

Identifying the cause

MTTRi

TriageDirecting resolution properlyThe right person the right job

75 ming p g j

Impact of automated triage5 min

AutomatedAutomated Root Cause & Business Impact Analysis

Huge MTTRImprovement


25 min

Business Impact Analysis

Benefits

Increased IT performance and availabilityIncreased IT performance and availability

Alignment of IT with the business

Instant identification of what to fix through automated root cause andInstant identification of what to fix through automated root-cause and impact analysis

Automatic adaptation to changing environments

Dramatically reduced management costs

Management of IT across multiple tools, domains, and silos



Service Management


ServicD

esk




cekInfragg



Discovery

Operation



s



Compliance is not an Issue for You ????

Does this sound familiar to you?Does this sound familiar to you?

Audits are time consuming, expensive & error proneg, p p

Uncontrolled changes to the IT can be devastating

Periodic audits do not capture violations occurringPeriodic audits do not capture violations occurring between audits

Violations are captured too late

Can’t continuously check for configuration, dependency and connection violation

Automated on going discovery is difficultAutomated, on-going discovery is difficult

No information about changes, configurations and dependencies in the application environment


... for Applications

IT Compliance Analyzer – Application Edition

Externe

Compliance Officer Und IT Operations

Rules

IT Compliance Analyzer Application Edition

Externe Meldung

Operations

Policy is:

Compliant

– Best Practice– Regulatory– Vendor recommendations

Email

Compliant

Non-CompliantC

M Rule

Rule

– User defined

Policies are built from rules– One or more

Violation

D

B Trouble TicketRule

Rule

– One or more– Rules are the basic configuration

checks

Violations are evaluatedPolicy

Event

Violations are evaluated– Based on severity– Policy compliance is determined

from this evaluation


from this evaluation

Example of Benefits

Are my servers configured correctly?Minimum hardware requirements metMinimum hardware requirements met

Correct OS version, drivers, patches, etc.

Are my interfaces communicating correctly?Across the right security zones

Only to clients in authorized groups

Using secure protocolsUsing secure protocols

Only to other services in their business applications


... for Servers

Server Configuration Manager

Pre-built compliance toolkits


Pre built compliance toolkits

Multi-platform server and desktop compliance

Virtualization

Change and configuration tmanagement

Remediation

Patch and lnerabilitPatch and vulnerability management


Example of Benefits


B f Aft80 000+ i bl


BeforeSERVER CONFIGURATION

MANAGER

AfterSERVER CONFIGURATION

MANAGER

• 80,000+ variables• Passwords • Access • Registration keys

Patches35 Windows servers managed per Administrator

12 Web servers per

72 Windows servers managed per Administrator

32 Web servers per

• Patches• Vulnerabilities • Active Directory

12 Web servers per Administrator

11 UNIX/Linux servers per Administrator

32 Web servers per Administrator

24 UNIX/Linux servers per AdministratorLinux

App

MSWi

App

MSWi

App

MSWi

App

Administrator AdministratorLinux Win Win Win


Can you tell me....

What’s the percentage of IT problems caused by changes?

85%

60%What’s the percentage of all network outages directly caused by manual change processes?

90%What’s the percentage of network changes required

y g p

90%p g g qthrough network, performance, or security events?


... for Networks

VoyenceControlVoyenceControl


Use Case Benefits

Primary Business:

Problem Areas– Single device deployment required network

update = 3 hoursPrimary Business:Leading MSP for Enterprises

Challenges:•Ensuring accurate compliance,

– Difficult migration of customer VPN’s; Migration would require 150 man days

g p ,configuration and change management in a heterogeneous environment

With EMC Solution– Single device deployment to network (even with

1.000’s of devices) = 2-3 minutes•Need to differentiate services in highly competitive market and increase levels of service

N t k S i i 230

– Migrated 1.200 site network from leased line to meshed MPLS within 10 man days

•Network Services in 230 countries



Service Management


ServicD

esk




cekInfragg



Discovery

Operation



s



An Executive Tool !!

Executive Dashboards

Key Performance IndicatorsKey Performance Indicators

Ongoing Compliance Control for Networks and Servers


Configuration Analytics Manager in Action


Configuration Analytics Manager for Network and Server


We can help YOU...

Automated Discovery

End-to-End visibility of physical and virtualEnd to End visibility of physical and virtual infrastructures

Immediate identification of root causes

Creation and verification of compliance policies

Planning and validation of changes

Provisioning

Very High Level of Automation !!Very High Level of Automation !!

39© Copyright 2008 EMC Corporation. All rights reserved. 39

YOU‘re in CONTROLYOU re in CONTROLFASTERLESS RISKLESS COSTS


managing the next generation data center v2 - lutz rackow.ppt · 2008. 11. 28. · title: microsoft...

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