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FACILITY SERVICESMara

•  Learn how the forces driving our sector can shape expectations and how ARMA members can add value with keynote speaker Professor Michael G Jacobides

•  Gain a better understanding of ARMA’s strategic direction

•  Practical advice on the challenges and opportunities of mixed-use developments

•  What can we learn from Commonhold?

•  Prepare to be challenged by the expert panel debate

•  Understanding Reinstatement Cost Assessments

•  Gain an invaluable insight on the impact of utilising individuals’ strengths

•  Look at the cases that changed the law in 2017 from top barristers.

Join the conversation #ARMAConf2017

MANAGING the FUTURE

ARMA ANNUAL CONFERENCE and DINNER Wednesday 18th October 2017Park Plaza Westminster Bridge Hotel200 Westminster Bridge Road, London SE1 7UT

CONFERENCE 10.00-17.10 : DINNER FROM 18.30

ARMA’s Annual Conference will be held on Wednesday 18th October 2017 and this year’s event will continue to be the residential leasehold sector’s largest annual event.

Conference and Dinner are open to members and non-members alike and will be held at the Park Plaza Westminster Bridge Hotel, on the south bank of the River Thames and overlooking Big Ben and the Houses of Parliament.

Our theme is ‘Managing the Future’, where we will be exploring how we can manage factors within our direct control and help shape the economic and political changes that affect our sector.

We are delighted to have secured some first-class speakers and experts in their field. Our keynote speaker, London Business School Professor Michael G Jacobides, will discuss macroeconomic and political uncertainties and consider the technological, regulatory and competitive forces driving our sector and shaping customer service expectations. He will provide some thought-provoking observations on the future of the sector and how we can shape it. He will conclude by showing how individual firms can rethink and better explain the added value they provide.

Session topics will include ARMA’s strategic future, the management of mixed-use developments,

reinstatement cost assessments, the impact of realising and utilising individuals’ strengths for the benefit of the organisation, legal update from top barristers, and a detailed discussion and expert panel debate on what can be learned from the Commonhold model.

In a change from previous years, Dinner will be held after the Conference and for the first time will be open to non-ARMA members. Our popular post-Conference drinks reception will remain a key feature of this year’s event.

Conference will start a little later than in previous years to allow out-of-town delegates time to arrive. Conference will start at 10.00 and finish at 17.10. Dinner will be from 18.30.

We have pleasure in enclosing full details of what will be a stimulating and refreshing programme on the following pages.

The ARMA Conference is now available to book on our website: www.beta.arma.org.uk/client/conference/booking.

Book now to avoid disappointment. We look forward to seeing you there!

ARMA ANNUAL CONFERENCE and DINNER 2017

CEO UPDATE

Dr Nigel Glen, CEO of ARMA

WHAT DEVELOPERS WANT

Debra Yudolph and Charles Seifert, SAY Property Consulting LLP

The ARMA Conference is an essential diary date for anyone involved in the management of long leasehold residential property. It offers:

• The sector’s ‘go to’ conference where you will feel the pulse of the industry• An in-depth look at the latest issues affecting property management• Detailed analysis of the current technical and legal matters• Expert and engaging industry speakers dealing with the key topics of the day•  An opportunity to debate with, and get answers from, the speakers and

fellow delegates• The ideal networking environment.

WHY YOU SHOULD ATTEND

SPEAKERS AND PROGRAMME

The auditorium will open at 09.30 and formal events begin at 10.00. The conference will finish at 17.10.

REFRESHMENTS AND NETWORKING

INTRODUCTION AND WELCOME FROM THE MODERATOR

Nygel Scourfield, FirstPort Property Services

CHAIR’S WELCOME

William Heneker, Director of Lamberts Chartered Surveyors

SESSION 1

SESSION 2

WHAT CAN WE LEARN FROM COMMONHOLD?

Philip Rainey QC, Tanfield Chambers and Professor James Driscoll

REINSTATEMENT COST ASSESSMENTS: PROTECTING THE CLIENT AND THE PROPERTY MANAGER

Michael Lee, Michael R Lee Chartered Surveyors

EXPERT PANEL DEBATEPhilip Rainey QC – ChairProfessor James DriscollJennifer Bourne, UK FinanceMartin Boyd, Leasehold Knowledge PartnershipDavid Clark, Mainstay GroupAlison McDiarmid, Property Managers Association Scotland

WELCOME BACK FROM THE MODERATOR

Nygel Scourfield, FirstPort Property Services

THE BIG PICTURE: BUILDING AND CAPTURING VALUE IN A CHALLENGING CONTEXT

Professor Michael G Jacobides, London Business School

BEING THE BEST WE CAN

Adam Laidler, Think Potential (UK) and Sue Petri, FirstPort Bespoke Property Services

“WHAT WENT WRONG?” LOOKING AT THE CASES THAT CHANGED THE LAW IN 2017

Justin Bates and Amy Just, Arden Chambers

Join us for a sparkling end to round off a memorable day.

REFRESHMENTS AND NETWORKING

17.10 FINISH – DRINKS RECEPTION

CLOSING REMARKS

William Heneker, Director of Lamberts Chartered Surveyors

SESSION 3

SESSION 4

LUNCH AND NETWORKING

DINNER

18.30 DINNER REGISTRATION

19.30 CALL TO DINNER

21.30 ENTERTAINMENT

22.00 RETIRE TO CASH BAR

24.00 CARRIAGES

We would like to invite you to our Conference Dinner in the sumptuous surroundings of the Park Plaza Westminster Bridge Hotel ballroom, the same room in which the Conference will be held.

Unlike previous years, Dinner will be held after Conference and will be open to members and non-members alike. This will give delegates the opportunity to socialise and relax after a long day.

The ARMA AGM will be held on 14th November 2017 and invitations for this will be sent separately.

The Dinner is always a most enjoyable and entertaining evening and is a very good opportunity to meet likeminded professionals in a warm and friendly atmosphere. It will begin with a drinks reception shortly after the conclusion of Conference, followed by a three-course dinner and entertainment. Places are usually at a premium so please book early.

Bookings for overnight accommodation can be arranged directly with the Park Plaza Westminster Bridge Hotel or at the hotel of your choice of course. We advise you to book early as hotels in the area get booked up very quickly.

If you would like further information, or have any queries, please contact Yen Ly on 020 7622 6123 or by emailing yen@arma.org.uk.

To book your place at Dinner, please visit our website: www.beta.arma.org.uk/client/conference/booking.

DATE

ARMA’s Annual Conference & Dinner will take place on Wednesday 18th October 2017.

VENUE

Park Plaza Westminster Bridge Hotel Lambeth London SE1 7UT

Tel: 0844 415 6790

https://www.parkplaza.co.uk/london-hotel-gb-se1-7ut/gbwestmi

FEE

CONFERENCE ONLY [10.00-17.10]:

• ARMA members and members’ guests: £295 + VAT

• Non-members: £420 + VAT

The delegate rate includes attendance at all the conference sessions, supporting documentation, refreshments on arrival, mid-morning and mid- afternoon breaks and lunch.

Dress code for conference: Business attire.

DINNER ONLY [18.30-22.00]:

• ARMA members and members’ guests: £120 + VAT

• Non-members: £150 + VAT

The guest rate includes one hour of wine reception, three-course dinner with half a bottle of wine per person and evening entertainment.

Dress code for dinner: Lounge suites. Ladies may wear dresses.

CONFERENCE & DINNER [timings as above]:

• ARMA members and members’ guests: £345 + VAT

• Non-members: £520 + VAT

BOOKING

Bookings can only be made by completing and submitting the online form. Payment must be made at time of booking. Visit www.beta.arma.org.uk/client/conference/booking.

Confirmation of your booking will be sent to you within an hour of submission. If you haven’t received confirmation of your booking within that time, please contact Yen Ly on yen@arma.org.uk.

CPD

Qualification for CPD attendance (5 1––2 hours) should be checked by delegates with their own professional bodies. Certificates will be automatically issued to all participants shortly after the event.

SPONSORSHIP

It should be noted that the sponsorship of these events in no way represents an endorsement by ARMA of the sponsors’ products or services.

ACCOMMODATION

Your booking does not include overnight accommodation at the hotel and should you wish to book a room please visit the hotel’s website rates and booking information - https://www.parkplaza.co.uk/london-hotel-gb-se1-7ut/gbwestmi

CANCELLATIONS

Bookings are non-refundable. However, substitutions may be made without penalty but must be received in writing prior to the event.

TERMS & CONDITIONS

ARMA reserves the right at any time and without prior notice to change the venue and date of the conference and/ or speaker(s)/moderator and/or the contents of the programme from those described.

ARMA also reserves the right and without further liability to cancel the programme in which event all monies will be refunded — but no further liability can be accepted. ARMA does not accept responsibility for the views and opinions expressed by any speaker or other person at the conference and dinner.

DATA PROTECTION

The information you provide on the booking form will be held by the organisers in a database and may be used to keep you informed of ARMA’s activities and the products/services of the conference and dinner sponsors.

COPYRIGHT

The copyright of all event material rests with ARMA and/or the speakers.

ARMA CONFERENCE & DINNER – TERMS & CONDITIONS