2 .MANAGING SERVERS

2.1 NUMBER OF SERVERS • CA SDM Installation has one (or) more server components as an Administrator you manage

• Every Installation has one Primary Server that manages overall SDM functionality

• Installations have one (or) more secondary servers to manage specific features

2.2 SERVER CONFIGURATION TASKS• As Administrator , We configure the Primary Server, Secondary Server and Client

Installations.

• In CA SDM Environment, we perform Start/Stop/Configure Servers (Primary/Secondary)

• CA SDM uses your Database server to store& Retrieve Information.

• We can change CA SDM for following Reasons :

1. Changes in Database management System

2. Changes made to CA SDM start-up template file using pdm_edit.pl

3. Integration with web server as Tomcat

4. Integration with CA EEM

2.3 CONFIGURING TCP/IP • TCP/IP is controlled by using NX.env file which is found $NX_Root Directory

• We can use NX_PROTOCOL_ONLY<Mode> where mode can be IPV4,IPV6,mixed.

• Mixed mode Opens up the sockets for slump processes that listen to IPV4 & IPV6

2.4 CHANGE SERVER CONFIGURATION • We use configuration utility to make change to Server Configuration .

• We can configure our system to use SSL on a Tomcat Server

To Change Server Configuration

Start Programs CA CA SDM Configuration Complete on-screen Instructions..

2.5 ITIL CONFIGURATION • Information Technology Infrastructure Library (ITIL), is a set of Best Practices in Computer

Data Center Management

• CA SDM supports only ITIL Interface

• CA SDM specifically addresses Incident, Problem, Change & Configuration Management

• Request , Change Order , Issue, Incident & Problem are types of Tickets available

• CA SDM supports ITIL Terminology for (PDA) Interface.

2.6 START SECONDARY SERVER • We must start secondary server prior to starting Primary Server if Installation have one (or)

more Secondary Servers.

• Pdm_proctor_init is used to start CA SDM Secondary server

• In Windows , We uses “services.msc” Start the required service

2.7 START PRIMARY SERVER • Every CA SDM Installation has one primary Server that handles basic Product Functionality

• pdm_init is used to start CA SDM Server from command line

• Pdm_Status is used to display Status of Primary/Server CA SDM server running on any environment

2.8 STOP A SERVER • In Windows , Start Run services.msc, @ Services :

CA Service Desk Manager Primary Server

CA Service Desk manager Remote Proctor Secondary Server

• In Unix, pdm_halt utility is used to stop server.