managing information technology @ ut november 13-14, 2008 networking, communications, and...
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Managing Information Technology @ UTNovember 13-14, 2008
Networking, Communications, and InfrastructureWilliam Green ([email protected])
Managing Information Technology @ UTManaging Information Technology @ UT
Overview
• Introduction• What might we do for you?• Areas
– Remote services (OTS)– Networking– Voice services– Campus building security systems– Multimedia– Video– Infrastructure
Managing Information Technology @ UT
Central IT
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Federated IT
• Not all networking and infrastructure is centralized
• Some departments manage departmental wired local area networks
• A few manage departmental phone switches
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What might we do for you?
• Want more network ports/wireless?
• Need a new phone or feature (ex: SmartVoice)?
• Changing your building access/security system?
• Remodeling or moving and want your services to go with you?
• Need multimedia support for an event?
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OTS
• Provide Wide Area Telecommunications Services (ITS-Networking partnership)– The University of Texas System Network (UTSN) – Texas Higher Education Network (THEnet)– Greater Austin Area Telecommunication Network
(GAATN)– Lonestar Education and Research Network
(LEARN)
Most people don’t interact with OTS
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Networking and Infrastructure
• Networking– UTnet (107,000+ wired access points)– Wireless (~3,000 WAPs)/Public Network Access (PNA)– Residence hall network (Resnet)
• Campus telephone– Dial tone and long distance(17,000 users)– Voice mail– Telephone Directory
• Video– Campus cable TV– Satellite programming– Video conferencing– Webcasts and streaming media
• Campus/building security systems– Article protection alarms– Electronic door access (proximity cards)
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Networking
• Critical Services:– Campus backbone– Departmental networks– Network services (DNS etc.)– External connectivity
• Limited Internet bandwidth but unlimited campus bandwidth
• Off-campus access via VPN• Peering with Time Warner Cable's Road Runner service,
Bestline Communications, and Apogee Telecom to provide faster service to UTnet for off-campus users in the local Austin area
• Reliable, stable, high performance 24 X 7 X 365
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Department Networks
• Most departments have Technical Support Coordinators (TSC) who work with Networking.
• Who is your TSC? Ask your admin support staff or email us.
• If you are a TSC, we provide an extensive toolset to help manage the network
• Who pays? Departments pay for equipment used in their buildings. Networking designs, installs, and operates in most cases.
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Utilities for TSCs
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Public Network Access
• All wireless and some wired ports in public locations (libraries/lounges) are operated by Networking
• Bandwidth limitation per user• Options to purchase additional individual or
project PNA bandwidth • TSCs may create guest accounts (3rd party
option this spring)
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Networking Projects
• 3rd Party Wireless System• Firewall Support Program• Network Operations Manual• Bandwidth Awareness Tools
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Voice Services
• Critical Services:– Campus-wide telephone system– Long distance services– Voice mail – Automated Attendant services– Facilities assignment and record keeping (including
work order processing)
• Department business/admin staff typically interact with ITS/Admin.
• Departments place work orders and are billed yearly for recurring services.
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SmartVoice
• Voice mail message forwarding to your e-mail inbox • Message management via phone, pager, PDA,
desktop client or a Web browser (using your UT EID and password)
• Personalized greetings based on time of day or caller phone number
• Call forwarding to pagers and cell phones • Multiple phone numbers tied to one SmartVoice
mailbox • With SmartVoice you can retrieve your messages
via telephone, email, or by using desktop client software or the Web interface
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● Visually unobtrusive hardware, no major construction
● Supports all wireless services/operators● Option to and/or complements traditional cell
sites● Optimal wireless coverage - including in-building● Base station equipment can be kept out of sight● Lower radiation levels than macrocell towers● Improves infrastructure for new applications
Distributed Antenna System
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Distributed Antenna System
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Video
• Campus cable TV • Satellite programming • Videoconferencing • Webcasts & streaming media
• Departments place work orders and are billed for the associated costs for other services (some recurring – CATV)
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Campus Security Systems
• Card Access Control• Fiber Optic Loop Property Protection• Intrusion Protection• Panic/Duress Buttons• Video Monitoring (closed-circuit TV)
• Departments place work orders and are billed for services.
Over 10,000 alarm point active on campus
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Building Access and Control (BACS)
• Replaced alarm and door access system (over 30 years old)
• Now replacing a 15 year old system (Andover)
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Engineering & Construction
Planning & Design – communications & security infrastructure designs and standards to support construction, renovation and departmental projects including: UT System Office of Facilities Planning and Construction
(OFPC) UT Austin Project Management and Construction Services
(PMCS) Voice and Security Installation & Repair Voice/Data Cabling Outside Plant (fiber & copper)
Departments place work orders and are billed for services. Costs are typically included in large project estimates by OFPC and others.
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UT Austin OFPC Capital Projects
$0
$20,000,000
$40,000,000
$60,000,000
$80,000,000
$100,000,000
$120,000,000
$140,000,000
$160,000,000
$180,000,000
$200,000,000
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
Year
OFPC Capital Improvement Projects
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Cabling Trends
Key Points:
• Cable installation workload follows the ebbs/flows of construction and renovation projects
• Voice cable installations decreased in 2005 and broke the pattern
• Building access control and security work orders are increasing
Number of cables per type
68
210[+208%] 348
[+66%]
594[+71%] 381
[-36%]
3,227 [-34%]
3,986[+24%]
4,489[+13%]
4,023
4,880 [+21%]
789[-59%]
1,943[+19%]
1,635 1,668[+53%]
1,193[-28%]
0
1,000
2,000
3,000
4,000
5,000
6,000
FYE '01 FYE '02 FYE '03 FYE '04 FYE '05Alarm
Data
Voice
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BACS – An example of ITS working together
Infrastructure Security Operations Center – Picture Perfect programming &
administration, policy development and administration Engineering & Construction – plan, design, evaluate new
technologies, cabling, installation, repair Networking – FACNET Voice Services – backup communications Data Center – redundant facilities for hosting servers
Systems – redundant servers, server support User Services – desktop support Admin – project accounting, work order processing, purchasing
ISO – security testing and review
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Questions?