1. Managing Gas Well OperationsJack L. Shaffer, JrManager, Network Services

2. Columbia Natural Resources is theexploration and production unit of theColumbia Energy Group and is one of thelargest producers of natural gas and oil in theAppalachian Basin. Headquartered inCharleston, W.Va., CNR has holdings thatinclude 801 billion cubic feet equivalent ofreserves, 7,225 production wells and more than4,500 miles of natural gas gathering pipelines. 3. Columbia Energy Group, headquartered in Herndon, VA,is one of the nations leading energy companies, withassets of more than $6 billion. Its operating companies areengaged in all phases of the natural gas business plusmarketing, energy management services, propane sales,and electric power generation, sales and trading. Columbiacompanies, directly or indirectly, serve 7 million naturalgas customers -- 12 percent of the nations total -- in 15states and the District of Columbia. 4. 1999OperatingArea 5. Business Operations Wells Landowners Leases Royalties Revenues Measure Production Calculate Sales 6. Business Operations Well Care Well Tender Information Flow Well Tender Operations Book Well Operations Form Supply Management 7. Business Objectives Lower operations cost Elimination of duplicative work& reduce paperwork Capture information morequickly and accurately Simplify the process 8. Why Mobile Computing? Single entry of information Entry of information at thesource CNR Embraces technology Allows the opening ofinformation 9. Re-engineering the process Well Tending Before Well Tending After Well tender writes gauge Well tender keys theinformation in book. gauge information into a Well tender copies hand held computer.information from book to Information is validatedform.by the hand held Supply managementcomputer.keypunches the gauge Gauge information isinformation into our automatically loaded intoproduced gas system. the produced gas system.Verifies information. 10. Information Technology Objectives Durability Flexibility Standard/Non-proprietary architecture Not an esoteric component Must be maintainable with existing knowledge base No or Minimal increase in staffing 11. Technology Architecture Client/Server Unix Oracle Powerbuiler & Visual Basic Win 95/98/NT Inprise Entera Middleware Network Ethernet LAN Frame Relay WAN 12. Development Staff Small Very Talented Excellent knowledge base Visual Basic Networking 13. Why Intermec / Norand Mobile Systems? Excellent hardware Rugged Good support Established Open systems TCP/IP Windows 6920 communications Xcellenet 14. Why Intermec / Norand Mobile Systems? Development staff Technically sound Intimate with the product Kick-Start the project 15. Selected Products Hardware Pen*Key 6360 85mb Sandisk storage cards 6300 vehicle docks 6300 multi-docks Trimble GPS Software Windows 3.1 Nor*Ware 6920 Communications Server Xcellenet RemoteWare Server 16. Selected Products Development tools 6360 Visual Basic 4.0 (16bit) Access 2.0 Back Office Microsoft Backoffice NT Internet Information Server (FTP Server) Unix scripts Cobol Oracle RDBMS 17. CNR Network Architecture 18. CNR Network Architecture 19. CNR Network Architecture 20. Future Plans Capture additional paperinformation Timesheets Mileage Reports Implement suggestions Integrated Mapping Expand GPS utilization 21. Lessons Learned Know your objectives! Project team must includeEVERY affected department Limit your scope Focus Dont try to do everything Expect the best 22. Lessons Learned Hands On / Personal training amust Resistance to change Fear of computers Information overload Logistics are key Physical location Coordination between players 23. Lessons Learned Continued support is vital Phone / Help desk On site Communication is veryimportant Dont forget backofficeoperations! 24. Questions?