managing distributed teams
TRANSCRIPT
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Managing Distributed Teams
Michael [email protected]
@mrdowden
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The Virtual Distance Model
Affinity Distance
Operational Distance
Physical Distance
Virtual Distance
Physical Distance● Geographic
Distance● Temporal Distance● Organizational
Distance
Affinity Distance● Cultural Distance● Social Distance● Relationship Distance● Interdependence Distance
Operational Distance● Communications Distance● Multitasking● Readiness Distance● Distribution Asymmetry
Derived from Lojeski & Reilly 2008, p. 48
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Company Benefits
Remote Work, why we do it...
• Less Overhead• Best of Breed Employees• Less Competitions for Employees• A 24 Hour Work Day• Improved Communication• Metrics Become Dominant• Extra Bandwidth During Meetings• Increased diversity
Employee Benefits• No Commute• Flexible Scheduling• Healthier Food• Improved Health• Improved Quality of Life• Fewer Interruptions
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The Tools & Methods● Instant Messenger● Skype● Increase Frequency of Verbal Check-Ins● Virtual Phone / Conferencing Systems● Online services (syncing files, bug tracking, project management…)
○ Jira○ SharePoint○ Basecamp○ Confluence○ Slack○ ….
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Employee Engagement
Pain Points● Communication● Extra IT Overhead● Large Variation in Productivity● Metrics and Accountability● Inter-Team Conflict● Maintaining Security and Compliance● Harder to Create Culture● Employee Engagement
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Employee Engagement“An engaged employee is a person who is fully involved in, and enthusiastic about, his or her work.” 1
Characteristics● Understanding one’s role in an organization● Clear understanding of how the an organization is fulfilling its purpose and
objectives● Being included fully as a member of the team● Trusted and Empowered● Regular Feedback
1 http://iveybusinessjournal.com/publication/what-engages-employees-the-most-or-the-ten-cs-of-employee-engagement/
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● Companies with engaged employees outperform those without by up to 202%
● 71% of all employees are not fully engaged
Employee Engagement Stats
● Turnover in 2014 was 15.7%● $11 Billion is lost annually due
to employee turnover
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Employees with lower engagement are 4x more likely to leave their jobs than those who are highly engaged.
Employee Engagement and Retention: The Link
Cost of Turnover in % Annual Salary
Entry Level 30 - 50%
Mid Level 150%
High-level or Highly Specialized 400%
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At the average company, over 40% of employees work:
● At a remote location● Separate from a corporate office● Where they daily interact with
other people not co-workers from their company
● At a different time than the majority of their co-workers
In Summary (2016)At the typical consulting firm, 85% of employees work:At a remote location...for an average of 14 months at a
time
Is the employee truly connected to their employer, or are they more of an outsider, feeling vulnerable and open to recruitment?
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Case Study
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Employees
Pre Engagement Survey Results
● Didn’t hear from their manager as often as they wanted
● 40% use Sharepoint infrequently● < 50% use company email
regularly
● Felt isolated● Felt uninformed about their
company● Felt more connection with their
client than their employer
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● Improve communication● Given the prevalence of mobile devices, a mobile app seemed like the
correct way to use technology to help solve this problem.● … use our skills to solve our own problems.
The Strategic Plan
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● Serve the needs of employees○ Stay informed about what is going on within
their own company○ Increase contact with managers○ Increase contact with peers
● Programs provide back-end service to help remind managers to provide the content
● Automated: Scheduling release of pre-created content through marketing style campaign.
● Maintain a regular drumbeat of engaging content
Content & News Feed
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Notifications:● Keep employees engaged● Keep managers on track● Keep content creators on track● Maintain the drumbeat
Engagement Hooks
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Engagement HooksPoints:
● Awarded for activity on the app● Provides gamification for use● Can be redeemed for prizes● Encourages employee contributions
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Company Directory w/ Photos & One-click call/email/message
● Who is the new person?● Who knows this skill?● Who do I work with?● Who have I never met?
The App Features: Searchable Employee Directory
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The App Features: Searchable Employee DirectoryIntegrated messaging:ConvenientPermanent and company-ownedTraceable for compliance, metrics,
enforcement
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● Who are your top users?● Who are the holdouts?
Metrics & Analytics
● What posts are the most engaging?
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Employees
Post Engagement Survey Results
● Over 85% feel more engaged after implementing the app
● 80% are engaged through the app every day
● 40% are engaged through the app more than once a day
● Positive employee feedback
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● Remote work is a reality● In spite of existing tools, employee engagement is still challenging● CSpring supported engagement strategy with a new mobile app
Closing thoughts
Problems Solutions
Employee isolation Direct line of immediate communication
Low adoption of current tools High adoption of app80% of employees use app daily
Low engagement 85% of employees feel more engaged