Managing Day to Day Emergencies Module1

Managing Day To Day

Emergencies

Battalion Chief Dave Endicott

Lt. John Maddox

Managing Day to Day Emergencies Module2

The mission of the Prince William County Office of Public Safety Communications is to enhance the quality of life in Prince William County, through the prompt, efficient and professional handling of calls for service and the dispatching of public safety services; making Prince William County a safer community in which to live, work and visit.

Managing Day to Day Emergencies Module3

Getting Assistance

44,000 overall calls answered per month

10,000 911 calls answered 4,000 cellular calls answered 12 average number of staff on

duty Call ASAP

Managing Day to Day Emergencies Module4

911 Operator “9-1-1 where is your

emergency?” “What is the telephone number

you are calling from?” “What is the problem there?” Call is entered and forwarded

to dispatch “Would you be willing to

provide medical aid if I tell you what to do?”

Managing Day to Day Emergencies Module5

Enhanced 9-1-1 First ring not heard in PSCC Your number (ANI) is routed to

Florida Location (ALI) is added and

returned Second ring heard in PSCC Call answered by 9-1-1 operator

Managing Day to Day Emergencies Module6

Placing The Call

ANIALI

Dial 9-1-1

Call Taker

DispatcherResponder

Managing Day to Day Emergencies Module7

Emergency Medical Dispatch “EMD”

After location and call back number is confirmed

The event is given a call type, e.g. sickness, injury, etc.

The severity is determined to be ALS/BLS

Call is forwarded to be dispatched

Pre-arrival instructions are provided

Managing Day to Day Emergencies Module8

Computer Aided Dispatch “CAD”

Recommends closest appropriate unit(s)

E9-1-1 tells CAD where you are

CAD tells the dispatcher which station / unit are closest based on type of call

Managing Day to Day Emergencies Module9

How Many Calls Dispatched?

FY 99 - July ‘98 to June ‘99 5,800 Fire 17,686 EMS 16 Hazardous Materials 752 Service Total = 24,254 Calls for Service

Managing Day to Day Emergencies Module10

Funding Branch of Public Safety Annual Operating Budget is 4.9

Million Revenue

– 40% from Surcharges– 60% from General Fund

Surcharges– $1.18 Local (county)– $0.75 State

Managing Day to Day Emergencies Module11

Telecommunicators (TC)

TC I = 911 Operator – (1 year of training)

TC II = Single Dispatcher – (6 months more)

TC III = Dual Dispatcher – (6 months more)

TC IV = Assistant Supervisor TC V = Supervisor LT = Uniformed Fire Lieutenant Total of 86 Positions

Managing Day to Day Emergencies Module12

Questions?

Split into two groups One group will observe 911

Operators One group will observe Fire

Dispatchers We will prompt you switch after

15 minutes