managing change with resilience
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Mark Kelly Raleigh Consulting Group
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A World of Constant Change!
The amount,! the magnitude, !
the pace, &!the complexity!
of change!all continue !
to accelerate.!
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CONTROL Indirect!Direct!
You have a !need for!
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Understand that!loss of control!
is at the !heart of change. !
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Adapting to Change means recovering from
a significant disruption in expectations.
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the ability to absorb high levels of disruptive change while displaying minimal dysfunctional behavior.
Resilience is
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Understand ! the importance !
of !resilience !in adapting !to change. !
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Your Change Quota!
Imagine that you have! 100 change points!
each year.!
Every change,! big or small,!
positive or negative,! requires that you use! some of your points.!
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Your Change Quota!
Your change quota !is like a sponge. !
Too much change !& you become !
saturated. !
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Your Expectations Drive You!
Expectations may be! positive or negative.!
Anticipating whatʼs! coming helps give you!
a sense of control.!
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Surprise Destabilizes!
Being surprised !disrupts your !equilibrium & !
sense of !control. !
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Expect ! the unexpected !so that you are!rarely surprised!
that you are!surprised.!
Expect the Unexpected!
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Why You Resist Change!
• Fear of the unknown.!
• Perceived loss of power.!• Fear of looking incompetent.!
• Donʼt see whatʼs in it for me.!• Low risk-taking disposition.!
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How You Show Resistance!
• Disagree with the plan.!
• Criticize the plan to others.!• Donʼt implement.!
• Argue with others.!• Shut down & withdraw.!
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Be ready !for resistance,!
whether you view!change as!
positive or negative. !
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Danger!&!
Opportunity !
Crisis!
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Danger Orientation!
View change as a!potential threat.!
Slow to acknowledge !the need to change.!
Become defensive.!
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Opportunity Orientation!
Accept change as a!part of life.!
Recognize disruption!as a signal to adapt.!
Respond positively.!
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Are You Type-D or Type-O?!
Opportunity!Oriented!
O!Change!
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Know your !orientation!to change:!
danger !or !
opportunity.!
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POSITIVE!
RESILIENCE
FOCUSED
PROACTIVE
ORGANIZED
FLEXIBLE
POSITIVE
Resilience!Characteristics!
A cluster!of traits!
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Resilience Traits!
POSITIVE: THE WORLD!
See the world !as complex !
but filled with !opportunity.!
Resilience
Trait
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POSITIVE: SELF !
Have self-confidence !to succeed!
in difficult situations.!
Resilience
Trait Resilience Traits!
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FOCUS !
Have a clear vision !of what!
you want to achieve.!
Resilience
Trait Resilience Traits!
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FLEXIBLE: THOUGHTS !
Entertain multiple!points of view!
for dealing with! ambiguous situations. !
Resilience
Trait Resilience Traits!
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FLEXIBLE: SOCIAL !
Draw on!the resources!
of others!during change.!
Resilience
Trait Resilience Traits!
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ORGANIZED !
Develop! structured approaches !
to!managing ambiguity.!
Resilience
Trait Resilience Traits!
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PROACTIVE !
Engage change ! instead of !resisting it.!
Resilience
Trait Resilience Traits!
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RESILIENCE
POSITIVE!FOCUSED
PROACTIVE
ORGANIZED
FLEXIBLE
POSITIVE
Resilience!Characteristics!
A !balanced basket!
is best.!
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Become More Resilient!
• Increase awareness.!• Get input from others.!• Use a coach.!• Experiment.!• Focus on 1-2 traits.!
To Do!
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Create a!Resilience !
Development !Plan.!
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Resilient Teams!
Characteristics !
• Positive ! • Focused! • Flexible! • Organized! • Proactive!
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Team Synergy!
Building & combining ! the strengths of ! team members !
so that the whole ! is greater than !
the sum of the parts. !
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Nimble Organizations!
Implement changes !better than!
their competitors!with speed,!
grace, dexterity,!& resourcefulness.!
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Nimble Organizations!
Characteristics !
• Full of agile people !• Perform with ambiguity!• Use creative tension!• Self-organizing units!• Conscious competence!
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Adapting to change is a core life skill.
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Engage Change!
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O
Mark Kelly Raleigh Consulting Group
Order from amazon.com