managing an unexpected remote workforce · ”the flames were extinguished within 20 minutes...
TRANSCRIPT
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Managing an Unexpected Remote Workforce
Angela SchaferLinkedIn: www.linkedin.com/in/angela-d-schafer
Twitter: @AngelaSchafer
March 26, 2020
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Angela Schafer (she/her)
• Business leader focused on people and culture
• Wife and mom of two teenagers
• Remote working enthusiast
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”The flames were extinguished within 20 minutes — preventing it from spreading inside —but heavy smoke filtered into the building causing significant damage on the second floor…”
January 3, 2013
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Let’s start with
the end:
Business results
in 2013
Top decile for employee
engagement
Strong financial results
Top decile for client
satisfaction
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How did we
transition to
remote?
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Three phases to successfully move to a remote workforce
Acknowledge the loss
Create a lasting legacy
Establish the new normal
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Acknowledge
the loss
This is not business
as usual
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Focus 1:1 meetings to discuss emotional and mental well being
Conduct team meetings to create new working norms
Understand individual and specific needs
Facilitate leadership forums to support each other
Take care of yourself
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Establish the
new normal
Transitioning to a new
way of working
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Promote Freedom
in a frame
Get creative to
stay connected
Give people the
tools they need
Adapt to work-life
integration
• Align on outcomes
• Assume trust
• Focus on guidelines,
not rules
• Be a role model -
Turn on your video
and ask others to
do it too• Replace the water
cooler conversation
• Virtual team events
• Allow people to
obtain items from
the office
• Set up a home
office purchase
plan
• Encourage non-
work activities
during the
traditional work day
• Foster a culture
where individuals
discover what
works for them
• Share success
stories
• Regular
communication
from leadership
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Create a
lasting legacy
“Small fire, lasting
legacy”
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We noticed significant improvements
Commute time
Meeting quality
Trust
Innovation and experimentation
Responsiveness to field
Managing to outcomes
Environmental benefits
Family time
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What will be
your lasting
legacy?
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Acknowledge the loss
Create a lasting legacy
Establish the new normal
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Questions?
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Let’s Stay Connected
LinkedIn: www.linkedin.com/in/angela-d-schafer
Twitter: @AngelaSchafer
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