managing a large open source community - oscon 2016

1community.emccode.com

MANAGING A LARGE OPEN SOURCE COMMUNITY WITH SMART TOOLSJONAS ROSLAND & STEPHANIE CARLSON, EMC {CODE}


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• A place, online or physical, where we can interact with peers, learn from each other and collaborate together on projects, driving change to our daily lives.

• Passion ties everyone togetheraround one common cause

HOW DO WE DEFINE A COMMUNITY


• There are many types of communities around the globe– Non-profit organizations

• Wikipedia, charity:water, Women Who Code– Physical Meetups and user groups– Online collaboration

• Linux• Apache and it’s many projects • Docker

EXAMPLES OF COMMUNITIES


WHO IS IN THE EMC {CODE} COMMUNITY

Community

EMC SEs

Customers

Partners

Users


COMMUNICATION DIFFERENCESCommunity CustomersTwo-Way Communication Mass MarketingCustomer Involvement Public Customer Involvement PrivateOpen Door Closed DoorInformal FormalVolunteer RequiredShared Knowledge Possible NDA


COMMUNITY.EMCCODE.COM – JOIN US!


SLACK


GITHUB ISSUES


EMC {CODE} COMMUNITY NETWORK EFFECT


One unique piece of content gets amplified through several community channels



SOCIAL MEDIA• Platform• Real Time• Metrics


WEEKLY COMMUNICATION


BLOGGING


• Workshops and training on our projects have lead to others taking on topics, reworking them, writing blogs and presenting at events• Customers approach us with new ideas, code and

documentation• Community involvement with our projects leads to

both customer and community success



• Legal, Marketing & Internal Education• Contributions to Software:

– REX-Ray, Polly, libStorage, Mesos-DVDI, RackHD, CoprHD, Cloud Foundry, Docker, Mesos, UniK

• Customer views of the company have changed• New and interesting partners want to collaborate• Celebrating openness through DevHigh5

RESULTING EFFECTS ON EMC


• DevHigh5– Giving recognition to EMC, partner and customer employees

who have created interesting solutions– Solutions that augments EMC product functionality

RECOGNITION PROGRAM


• Awareness– Growing isn’t enough

• Increased participation– GitHub (commits to projects, new projects), Slack, Twitter

• Community-driven projects• Continue to increase diversity• Create a culture where everyone feels welcome

GOALS FOR AND WITH THE COMMUNITY


• Open platforms for discussions– Slack, Wordpress, GitHub, Twitter, Mobilize

• Encourage Participation• Safe Environment

– Code of Conduct, Private & Public Channels– If you don’t adhere to the rules, you’re out

REMOVING BARRIERS


• Share and receive knowledge• Be a part of something larger• Personal recognition• Continuous Feedback• Free swag• It’s Fun!

WHY YOU SHOULD GET INVOLVED


• Identify and promote mentors/ambassadors• Recognize and enable non-coding contributors• Create and collaborate on more training• Enhance the community look and feel

WHAT’S NEXT FOR US?


• Communities are everywhere• Join a physical, virtual community, or both!• Help organize Meetups• Create a better world by sharing knowledge

SUMMARY


http://www.hadassah-med.com

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@EMCcode@jonasrosland@stephcarlson

emccode.comcommunity.emccode.com

Questions?


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managing a large open source community - oscon 2016

Technology