managerial jd

7/27/2019 Managerial JD

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Project Integration ManagementResponsible for designing the project organization and defining roles and responsibilities of projects membersResponsible for establishing the Project Management Plan and ensuring it is communicated to all stakeholdersResponsible for using the Volvo Group Project Management Methods, Templates andToolsResponsible for following Volvo IT processes relevant for ProjectsResponsible for ensuring that the Project Catalogue is updated on a monthly basis, where Volvo IT is responsible for the deliveryResponsible for evaluating team performanceResponsible for ensuring that the acceptance criteria exists and are distributedto the involved partiesProject Scope ManagementResponsible for defining project scope, goals and deliverables that support business objectives in collaboration with the DMC/ SCResponsible for managing changes to meet project objectives according to DMC/ SCdecisionResponsible for delivering project results within the approved Project MangementPlanResponsible for reporting issues and deviations to the DMC/ SCProject Time ManagementResponsible for activity definition, activity duration estimation, activity sequencing, schedule development and control

Project Cost ManagementResponsible for cost estimation and budgeting for the project and recommending subsequent budget changes where necessaryResponsible for cost tracking, reporting and controllingResponsible for securing the approval of the impact of changes on the cost budgetProject Quality ManagementResponsible for ensuring solution quality in accordance with the project management plan and Volvo IT processesResponsible for establishing contact with Project OfficeProject Human Resources ManagementResponsible for managing and distributing the work of the project staff according to the HR agreement and Operation Level Agreement (OLA)

Responsible for identifying and managing issues and conflicts within the projectteam.Responsible for contributing to the project members motivation and well-being inthe project. Coach project team members and influence them to take positive actions and responsibility for their assigned workSupport Line Managers in the assessment of project team membersProject Communication ManagementResponsible for Stakeholder analysisResponsible for establishing a Communication planProject Risk ManagementResponsible for establishing a Risk Management Plan including identification, mitigationAll risk should be actively followed up with Risk Owners

Project Procurement ManagementResponsible for following the Global Purchasing processResponsible for ensuring that the acquired product or service is incorporated inthe project delivery

----------------------------Manage Software Development project activities on all project phases for mul

tiple products in the company portfolio.Project activities including portfolio planning, release planning, execution

, testing and ship.


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Work collaboratively with cross functional stakeholder, development manager,development team members, product architect to ensure on-time, on-budget delivery

Create, manage and track project including, but not limited to:o Project scheduleso Detailed project planso Project scope statementso Cost estimateso Resource planso Risk and issues logso Status reportsTailor project management, development and support processes to meet the nee

ds of individual (new and/or ongoing) projects.Manage the day-to-day activities of projects and staff; communicate with pro

ject teams as necessary to ensure project deliverables are on schedule and within cost parameters.

Communicate and collaborate with internal and external customers as needed in regards to project deliverables including managing expectations, presenting and interfacing with sponsors.

Make recommendations to management about schedules, prioritization and resource allocation with input from team members.

Provide ongoing project plan/status reporting, maintaining metrics and dashboard.

Provide input into strategic planning and asset creation processes.

Manage resource planning and organizational capacity planning.Coach and train project team members on Software Development processes and best practices.

---------------------------------------Managing and leading the project team.Recruiting project staff and consultants.Managing co-ordination of the partners and working groups engaged in project

work.Detailed project planning and controlDeveloping and maintaining a detailed project plan.Managing project deliverables in line with the project plan.Recording and managing project issues and escalating where necessary.

Resolving cross-functional issues at project level.Managing project scope and change control and escalating issues where necessary.

Monitoring project progress and performance.Providing status reports to the project sponsor.Managing project training within the defined budget.Liaison with, and updates progress to, project steering board/senior managem

ent.Managing project evaluation and dissemination activities.Managing consultancy input within the defined budget.Final approval of the design specification.Working closely with users to ensure the project meets business needs.Definition and management of the User Acceptance Testing programme.

Identifying user training needs and devising and managing user training programmes.

Follow the agreed on approaches and processes implemented by PMO.Take full responsibility and ownership of project execution starting from re

ceiving the PO of the project through to final delivery, acceptance, handover &support.

Act as a focal point of communication with the Client for the discussion andresolution of all project related issues.

Assign work packages to team members.Coach/mentor other members of project.


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Manage implementation of solution/service and report progress toStakeholders.Define; Manage and Mitigate Risks & Issues early in the project and througho

ut project life cycle.Define critical success factors, deliverables and milestones of the project

to meet the agreed on goals, objectives and scope.Motivate the team, providing guidance/direction & support in problemsolving.Monitor the quality of work performed

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1. Support project initiatives, including identifying and analyzing preliminarybusiness needs, budget2. Considerations, time and resource estimates, defining the project scope andobjectives, and getting business user sign-off.3. Participates in departmental strategic and budgetary planning processes; provides recommendations on policies and goals desired; and implements new/revisedprograms according to established guidelines.4. Overall management and co-ordination of the Project.5. Defining the Project organisation and ensuring Project resources are in place.6. Managing and leading the Project team.7. Managing co-ordination of the workstreams and teams engaged in Project work.

8. Ensures clear communication paths within the Project team and client and supplier.9. Setting and agreeing Project approach and ensuring integration of workstreams.10. Directing the production of a detailed, integrated Project plan.11. Managing Project dependencies and deliverables in line with the Project plan.12. Overall monitoring of Project risks, assumptions, issues and dependencies (RAID).13. Managing specific Project issues and risks and escalating where necessary.14. Monitoring of, and responding to, issues escalated by the workstreams.15. Resolving cross-functional issues at Project level.16. Managing Project scope and change control and escalating issues where neces

sary.17. Monitoring Project progress and performance and managing against the Project budget.18. Providing status reports to the Delivery Head.19. Liaison with, and updates progress to the Delivery Head.20. Co-ordination of and input to the requirements and design.21. Ensure the requirements team and workstreams work closely with users to ensure the Project meets business needs.22. Day to day management of the workstream leads.

PMP or Prince2 certified in or before 2010

Organisational Project Management, Portfolio Management, Strategic Alignment and

Execution, Program Management, Developing a Project Management Office, Organisational Project Management Maturity model.Hands-on knowledge of project management tools and techniquesMust be a strategic thinker and innovator who have proven success advancing organisational maturity by building and leading successful teams by applying PMO methodologies tailored to the business culture.Must have the ability to develop and implement PMO processes and policies, directs project management staff, and works with other department leaders to define,prioritize, and develop projects and programs.Possesses outstanding analytic and problem solving skills as well as a strong a


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bility to dissect up from business requirements and realize true business need in order to identify opportunities.Excellent communication skills and exposure to International assignments and/orclient engagement with the ability to communicate at all levels.Excellent writing and reporting skills in order to transform the conversationsand the current working procedures into a documented business process.Analytical bend of mind in order to understand the business needs and the workflow of the management and the administration tasks.----------------------------------------------------------------------Project Management Requirements Should have a good understanding of the IT services delivery and have exposure to agile software development Keeps track on a day to day basis of project scope, schedule, effort, risk andcost Mitigates issues/risks in a timely manner and ensures optimal utilization of operational and financial resource Remains on top of the project capturing all metrics defined tracking for any deviations and applying corrective actions Ability to resolve conflicts independently Sets and manages SLA compliance very frequently, reports non-compliance promptly and defines change to restore compliance Ensures SOW/Contract compliance Coordinate resource needs with offshore Delivery manager Technical understanding and oriented towards solutioning

Understands the projects pricing model and billing proceduresTeam Management Requirements Ability to manage multiple teams, guiding and providing solutions Effectively delegates activities within the team and monitors/reviews all tasks Tracks and reports team hours and expenses on a weekly basis Accurately forecasts team utilization and ensure efficiency Ensures streamlined process and communication between offshore and onsite Responsible for team members satisfaction and career progression Manages attrition at lower than the target levels Reviews performance on an ongoing basis, identifying training and development needsConsulting Requirements Ability to orient and adapt to the client environment quickly and make the proje

ct delivery meet the business objectives Effectively communicates with client ensuring all commitments made are met consistently Manages client expectations and keeps high satisfaction Ensure all issues are resolved without holding up the project Manages and communicates difficult/sensitive client situations tactfully

I'm sure this opportunity interests you. Kindly get in touch with me to proceed.

Experience in IT Project management (minimum 5 years), specifically in standardProject management and Development life Cycles, Change implementation planning a

nd management, Systems Development Management, PM tools, Application support & Business analysis, People management- Manage project stakeholders, suppliers and other divisions of IT to deliver the assigned project and achieve a smooth implementation and quick realization ofbenefits. Projects may include solutions built in-house, acquired Systems and/orexternal projects- Ensure on-time, in-scope and cost effective delivery of all assigned projects.For each project ensure:


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- Projects are planned professionally and that they are then reflected in the planning tool. The plan must be realistic, maintained and properly resourced;- Delivery is within approved timelines and budget, and ensure that change requests are appropriate in terms of impact, cost and time;- Projects are carried out through the defined phases fully complying with the processes, procedures, and guidelines in the Customer QMS. Adopt best practices defined by the Project Management Group ;- Solutions meet agreed requirements and customer expectations, are maintainableand meet documented and agreed criteria. This requires that all solutions are adequately tested (functional, non-functional, performance and integration tested) before User Acceptance Testing;- Risks and issues are assessed, documented and mitigation/management strategiesare planned and implemented;- Timely, appropriate and accurate project information and reporting are provided to project stakeholders;- Manage the contract process for package acquisition projects, including RFI, RFT, contract negotiation, service level agreements ensuring the best terms, cond

itions, service level, price and quality are achieved through a 3rd party company in conjunction with P&L and Legal- Ensure that business requirements are fully analyzed, challenged, understood and documented so that user requirements and defined solutions meet those business needs, identifying alternatives and added value wherever possible- Ensure regular review of project delivery performance and contribute to improvement of systems, procedures and standards to improve ITs capabilities, assisting the senior management team in continual process, quality and productivity improvement- Line manage project controllers and software engineers and be responsible for

the delivery performance of their projects.- Provide specialist domain, product, technology, and project management consultancy to support customers and Sales & Market Development as required. Manage delivery and implementation of external projects as per signed off contracts/Project Management Plans---------------------------------IT Infrastructure Manager

Data centre design and buildIT Infrastructure design and buildRelocating customer servers between data centresImplementing highly resilient networks and storage area networks

Migrating data from legacy storage devicesServer consolidation using virtualisationImplementing monitoring tools such asTivoliMigrating to new versions of IT Infrastructure componentsEstablish reporting for Service Level AgreementsExecuting tests for IT and Business to prove the IT InfrastructureTransition to Service DeskSet up ITIL ProcessesHandover from project mode to steady stateEnhancing customers business recovery capabilities


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Disaster Recovery testingExploit global capabilities to deliver service to the customerManaging suppliers and sub-contractorsManaging senior stakeholders in the customerManaging teams of up to 20 peopleTypical project duration is 3-12 months------------------A. Overview & Stewardship Oversee project management life cycle for software development projects Facilitate and coordinate project and cross-functional communication Manage key performance indicators for projects and the Development organization(Product and Engineering groups) Position reports into the Program Management Office Director (PMO)B. Project Planning & Roadmap Development Facilitate and coordinate planning for both product and infrastructure projectsin conjunction with the PMO Curate the product and infrastructure backlogs with the Planning Teams so thatthe projects are clearly defined and consistently assessed across the project prioritization criteria. Facilitate the strategic resource planning including, Engineering, Product, Deployment, and Testing resources. Report costing of projects including hardware and software. Drive the project prioritization and roadmap development process with the Plann

ing Teams for both the product and infrastructure roadmaps. Regularly communicate the product roadmap status to the Executive team and Product Marketing. Regularly communicate the infrastructure roadmap status to the Executive team and IT.C. Project Execution & Development Excellence Work with the Development Organization to track and report the progress of projects, including highlighting blockers, changes to milestone dates, and an explanation for such blockers and changes. Highlight, track, and regularly communicate resolutions to blockers. Identify, track, and communicate key performance indicators and metrics for projects and the Development organization.

Ensure the accuracy and timeliness of project update and status information.D. Risk Identification & Management Work with the Development Organization to identify risks and define their severity towards threatening successful project development Work with the Development Organization to define and execute a mitigation planfor each of the identified risks. Regularly communicate the identified risks, their likelihood, their potential severity, their corresponding risk mitigation plans, as well as their actual degree of their presence during the project lifecycle.

E. Process, Infrastructure, & Staff Development Work with the Development Organization to define project management and developm

ent processes. Work with the Development Organization to create and refine collaboration infrastructure and reporting tools for product and infrastructure projects. Train, certify (as necessary), coach, and mentor staff in project scheduling, project tracking, and project reporting to ensure skill mastery and consistency in planning and execution.----------------------------------------------------Program Manager

Responsible for overall service delivery and SLA adherence.


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Sets the strategic vision and objectives for a given program or project. The team leadsefforts to build consensus through the organization to support the project or programsobjectives. Proposing and designing solutions along with the IS team for the infrastructurerequirements and address complex business / technical process requirements Communication to the Customer on Infrastructure /Tools downtime & emergencydowntime if communicated by DCO team ensure the processes are adhered to. Single Point of Contact to the IS team. Timely escalation - Again 3 levels as described below Follow-up with IS mgt team on issues End to End communication with the IS management and FM team. Sign-off on domain activities Ensure all the Domain activities are done through Change Requests. Leads high-level sessions for program plan and schedule development, ensures theprojects are adhered to the defined timelines. Reviews/approves project plans for conformance to program strategy and program planand schedule. Single point of contact for all the ITIL process deliverables. RCA validation sent by OMs Single point of contact for all customer requirements. Tracking of deliverables as per sow & escalate if not met - Need to check on whom toescalate& what is the escalation Matrix.

Track Process Adherence with SOX team. Sign-off of the activities on expected date of implementation & closure Submission of reports-assign responsibility to domains for report generation. Accountable to executive sponsors for schedule, budget, and quality of all programelements. Reports tracking as per agreed norms.

High-level grouping of responsibilities (broken down into tasks / activities) that a given role needs to perform in order to be successful

Planning & Estimation

Develop the overall plan for the project, ensuring that all tracks are effectively planned

Undertake estimation of the project in terms of time and staffing the right people

Present alternative approaches for estimates and scope decisions that meet clients objectives

Negotiate scope changes to produce win-win results

Stakeholder Management

Manage third-party partner and/or vendor relationships, as necessary.

Manage relationships with the team leads across geographies in a GDD project

Issue and Risk Management

Identify, quantify and track issues and risks in the project.

Create and analyze reports on track status, issues and risks and report the major risks and issues to the Project leadership and stakeholders.


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Assess business impact of issues and risks to the project

Derive and drive issue and risk resolution solutions to ensure effective delivery and mitigation of the business impact.

Ensure that regular risk reviews of the project take place; prepare materials for risk review meetings.

Support the team Leadership in effectively communicating the risks to the client

Quality

Analyse project metrics to ensure compliance to quality

Promotes the value of project processes and establishes these processes on the project

Drive the compliance of SLAs and make strategies to overcome non- compliance

Drive corrective measures proactively if non-compliance is observed in the project

Client Management

Understand the clients business drivers and ensure that client priorities are addressed

Engage the client appropriately to solicit feedback at every stage from

Planning and estimation through delivery.

Explains the tradeoffs and impact involved in designing the technical aspects ofthe solution to the client and the team.

Manage peer-level client relationships (expectations, communications, escalation, etc.)

Understand the Clients culture, capabilities, team structure and decision-makingprocesses to ensure success for the client

Team management

Provide leadership to a team of track leads in during the execution of the project.

Clarify and communicate key track roles and responsibilities are for the team

Build a positive, collaborative working environment for the team

Coaching and mentoring the team on technology to help them deliver to the clientexpectation

Participate in, and assists with, company events such as hiring, training and internal initiatives

Commercials Management

Managing the project ending Margin


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Expenses Management with respect to the budget

Team and Leverage mix with respect to impact to the cost

Problem Manager

Problem Management JD:* Good understanding of production IT Environment and IT Operation such as Intel / DBA/ Unix / Windows OS/Exchange and Remote Server Management domains* Drive effectiveness and efficiency of Problem Management process Liaise withcustomers, IT executive, IT platform managers. participating in Problem Management meetings and reviews,* Identifying Problem Investigation, assignment issues,Acting as an initial escalation point for day-to-day Problem Management issues* Analyzing Incidents (especially Critical Incidents) and closed Problems to identify and act upon trends Tracking open Problems and identifying any Problem that requires increased focus to meet agreed target levels.* Providing and validating Problem resolution adhoc status reports as requested* Handling day-to-day Problem issues and escalating to Resolver Groups when required to ensure targets are met* Document and track all actions to resolution, so that either changes are implemented or Risks Accepted and signed off.Closing any associated Problem Investig

ations and ensuring adequate documentation of the resolution* Implement a mechanism to record Known Error"s within the account and the associated workarounds* Facilitate between Resolver groups, customers, and 3rd parties as required,* Engage with support groups to arrange for and schedule resources / actions, co-ordinate the investigation and solutioning of Known Errors, so that proposalscan be made with the options available.* Agreeing closure of Problem Investigations.* Developing problem management procedures, when required.Identifying incidentswith high impact to the business, high cost etc and initiating and undertakingservice improvement programs,Enabling the business to fully accrue the benefitsof having an IT service through reducing service problems/loss of service (whichpresumably cost the business money),Better understanding of the nature of servi

ce problems,* Create awareness campaign amongst IT staff about problem Management.Monitoring regular Problem measurements e.g. KPIs,Ensure that key Knowledge is passed from the Problem Mgt process out into other processes (Ensuring that lessons learntare recorded in the various knowledge bases held within the account teams, andshared wherever beneficial),* Co-ordinate the focus of detailed trending aligned with target areas identified. Conduct high level overview trending (especially around Critical Incidents),Provide feedback to Incident Categorization based upon findings in Problem management to improve the quality of MI available

Incident ManagerIncident Management JD:

* Good understanding of infrastructure technologies (Intel/Unix, Servers, Middleware, Email and Messaging Services and Networking, etc)* Liaise with the Customer as focal point for all high priority & major incidents reported* Represent the team and IBM India while leading a Sev1 and Major incident* Provide technical direction and coordination to the resolver groups involved* Provide support and participate in the Change Control Board and change control process* Provide appropriate inputs to the problem management process, RCA preparation


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* Develop an understanding of the clients organizational structure and infrastructure environment.* Drive group chats and bridge calls effectively to resolve incidents* Possess excellent written and verbal communication skills* Prior experience of sending out executive alerts/communication mailers* Handle conflict situations and make quick decision while driving incidents* Manage and drive third parties to the quick resolution of incidents* Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management.

Change Manager

* Accepts, prioritizes, and categorizes Change Request.* Rejects outright any change request that is completely out of scope or out ofpolicy for Change Management* Chairs the Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings.* Ensures that all preparations have been made for a CAB meeting, including creating of agenda, circulation of change requests to be considered, and inviting of participants* Has the ability to review all planned changes* Obtains authorization for submitted change requests from the Change AuthorityEnsures post review of exception changes to evaluate if the change addressed areal or a perceived exception condition

* Utilise the Change Management reporting system to monitor and track changes* Negotiates end-user down time for change implementation* Creates consolidated change schedule and resolves any scheduling conflicts* Identifies change requests that have not been acted upon in a timely manner and takes appropriate action* Ensures that changes are communicated in a timely and adequate manner* Create and distribute Change Management reports* Reviews all implemented changes to ensure that they have been carried out* Closes change requests* Carries out the Process Manager responsibilities for the Change Management process* Collect Change Assessment Results and Issues* Reject Change

* Ready and Present Change Authorization Package* Determine Process Relationships to Other Processes* Request Release Completion Approval* Define Process Policies, Standards, and Conceptual Models* Monitor Change* Authorise Change* Request Solution Development Charter* Assign Change for Implementation* Modifies Change Management Framework* Stakeholder Notification* Project Proposal* Change Management Evaluation* Change Information

* Standard Change* Change* Requestor Notification* Change Schedule

Release Manager* Demonstrate operational outsourcing and service management experience, ability to provide high quality solutions in a short time frame.* Strong Service Management knowledge. ITIL Foundation Certificate as a minimum. Preferred: ITIL Practitioner's certification by recognized bodies (ISEB/EXIN).


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* Strong ITSM Process depth and breadth for Change management functions.* Project management experience and preferably certification will enhance the application.* Should have a high level knowledge on multiple IT related technologies.* Should have worked & have hands on experience on couple of technologies for at least 3-4 years.* Process & Quality Management: the act of planning and monitoring the performance of a process.* Continuous Improvement: understand the methodology to continuously improve the processes by eliminating defects or identifying enhancements.* Data Analysis: transforming data to extracting information and draw conclusions.* Business and Organisational knowledge.* Excellent communication skills: Ability to effectively interact with people at all levels worldwide. Fluent English language skills.* Excellent communicator in both spoken / written English including explainingtechnical concepts in non-technical client facing language.* Influential, especially in environments where indirect (dotted) reporting lines only exist.* Excellent presentation and customer facing skills.* Team player: Ability to effectively interact with people at all levels worldwide.* Ability and willingness to motivate and support other consultants.* Focus in operational efficiency.

* Good in data and metric analysis and report generation.* Technical background with demonstrated skills in at least one or multiple ITtechnologies / disciplines.* Ability to work effectively in diverse, foreign, and multi-cultural environments.* Focus in operational efficiency.* Sticks to agreed deadlines for deliverables.* Should be open to work in 24/7environment during Release Window.

Test ManagerBusiness Requirement Understanding and Review To work with Business Teams acrossproducts to understand the change requirement and interpret Specification documents to create testing content.

Release UAT Management To plan concurrent releases across products and list, assign, delegate and diligently track to closure deliverables spanning target applications, interfaces, and dependencies. To prepare content Traceability Matrices,Test Scenarios, Test Cases and manage a team of testers to execute the same.Alignment with Program Office To be rightly aligned with Program and Project offices responsible for timely deliverance of change / testing projects. To maintain a very high level of accountability and transparency in running of the test assignments and be conscious of risks and means to mitigate the same.Defect Management Review - Concurrent tracking of defects, understanding the impact of the same to the business, follow up for closure with respective teams andinterpretation of criticality of defects.Stakeholder Management To be able to manage a matrix stakeholder scenario wherethe delivery responsibilities could be aligned to overseas teams and operational

responsibilities would reside domestically. Ability to manage Senior Stakeholders, engage in discussions, strategies, contribute to improvements to current processes as applicable. Stakeholders will span across Business, Technology, External Vendors and range from Analysts to Leadership level executives.Strategic Metrics & Reporting - To be able to quantify planning and deliverables, analyse the metrics, derive patterns, strategise based on these metrics. Also,diligent measurement and broadcast of performance metrics to all stakeholders,sponsors to update them of the progress and ROI of the investment into the projects. Participation in Triage, Weekly, Month, CCB, Calls/Meetings.People Management Set Objectives, Train, Mentor, Motivate teams and accountabili


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ty for overall delivery. ( Going to manage 20 members team )Visibility - Engagement with Senior and Business Stakeholders and participation,contribution beyond Testing Life cycle. And engagement in Hub

QA SpecialistJob DescriptionDesign and preparation of testing strategies and test overviews.Interpreting functional specifications and translating them into test requirements and test plans.Manual testing of new features.Identifying, logging, tracking and resolution of software bugs.Implementing automated tests using the appropriate test automation tool.Running and maintaining the automated regression test suites.Conforming to QA processes, work instructions and standards.Providing functional advice and assistance to other teams.Providing support, training and assistance to others including peer reviews.Providing prompt escalation of functional, technical and project issues to Management.Remaining up to date with functional and technical changes within the product.Remaining up to date with new technologies and practices relevant to the organization.----------------Test Manager

Preparation of test PlanReviewing test cases and scenariosMentoring the team in clarifying functionalities of the applicationDriving SIT and UAT defect management callsUpdating status report

Key Roles & Responsibilities

Test Management and Delivery (Monthly Releases / Projects)

Performing/ monitoring functional and technical test execution activities as perBusiness Solutions HRSSC engagement in the test project.Accountable for assigned project deliverables, including accurate test reporting

to the unit manager/ stakeholders/ unit head.Preparing test strategy scripts and completing UAT for all the scoped changes forthe particular release/ project/ HR initiatives.Managing test projects by working closely with the application team/ requestors to understand project requirements.Planning, analyzing, designing, developing, and executing test cases (where applicable).Identifying test environment requirements and liaising (and coordinate) with staff who extend testing support.Task planning/scheduling and allocation of tasks to testers, and ensuring work iscompleted according to the test schedule.Facilitating problem resolution and verifying fixes received from the applicationteam.

Conducting reviews and inspections of project deliverables (eg. FS, system test results, etc.) and providing feedback.Assisting the unit manager in managing day-to-day testing activities, such as test monitoring and status reporting.Assisting the unit manager in performing test estimation for small or tiny projects.Following the test process and continuously improving the quality of the test process, along with the project progressParticipating in project meetings to provide feedback and statistics of the project in relation to the test quality.


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Ensuring the quality and timeliness of delivery of testing assignments.Bug Fixes for HR systemsoCollating, reviewing and monitoring all bug fixes related to the HRMS systems.oIdentifying trends and proposing long lasting solutions, hand in hand with technology.

1. Communication about release deployment project for the different environments: UAT, Staging and Production etc (Create Parent OTRS ticket with details abouta release)2. Follow up with the Development team (IT Sol) for builds (Test builds, RCs & Final release GA package)3. Lead the Release Readiness Review meeting & other relevant meetings (main contact: IT Sol, Deployment Manager (DM), Respective Business Managers)4. Coordinate and actively participate to completeness/correctness of the SOP made available by IT Sol for each of the deployment projects, including progressive improvement for next versions. Is end accountable for this. (main contact: ITSol, DM and updates in OTRS)5. Follow up with the DM during deployments via OTRS6. Communicate about the start of Testing/User Acceptance Testing and ensure testing sign-off is received from end customers.7. Communication of meeting minutes and other information to relevant teams8. Work closely with DM on planning, processes, and issues arising from releaseand ensure that resolution steps are in place and track the resolution diligently to completion. - including promotion to production (after office hours!)

9. Work closely with Senior Business Analyst for testing activities in roll-outssuch asi. Smoke testing new deploymentsii. Ensure up-to-date, availability of Test platforms (for UAT, simulation...)iii. Coordinate UATs of countriesiv. Support countries in their testing and coordinate issuesv. Give green light / read light on behalf of countries for deployments10. Update and maintain EOL application release list for Staging and Productionenvironment.11. Manage & maintain the release schedule in Enterprise Document Management system.12. Prepare and populate the checklist for every deployment13. General support for users requesting information (in the scope of deployment

)14. Updates to EOL Release and Deployment management Policy document / Process Document / Procedure workflow / Improvement

Configuration

Analyzes the software development lifecycle for process improvements and automation opportunitiesWorks with development and release management teams to ensure business requirements are defined and solutions accurately designed to meet stated business needs.Administers and supports third party source, version control, build, and distribution tools.Administers and maintains source code repositories stored within software config

uration management tools which is Microsoft Team Foundation ServerPerforms software integration that includes building/compiling source code and documenting software build/compile process. Shares in developing effective configuration management strategies and solutions for existing and new products.- Sets up moderately complex projects in the version control toolCoordinates, facilitates, manages, controls scheduled and approved change windows for product release and infrastructure maintenance windows.Participates in change management reviews, confirmation of changes submitted byassociates outside of assigned organization to ensure minimal disruption occurs.


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Works with all parties to resolve change-related scheduling conflicts accordingto established practices.Ensures proper archiving of software application releases.Troubleshoots internal software automation tools and utilities.Assists with testing and implementation aspects of development projects including installation, configuration, and customization of internal software and utilities.Assists with troubleshooting interfaces to change control and defect tracking systems.Maintains all internal documentation.Provides assistance and training on source code management processes, proceduresand tools.Supports internal customers by responding to help desk calls, performing night on call activities as requested, and completing service requests related to version control, software development lifecycle management, and build management, distribution and deploy management.

Data Modeller

Analyze, design, and implement Data Warehouse (DWH) solutions* BDW Modelling experience (Banking Datawarehouse Modelling) - This is added* Create Conceptual, Logical and physical data models* Optimize and update logical and physical data models to support new and existing projects

* Analyze data related system integration challenges and propose appropriate solutions* Collaborate with business users/product owners/developers to contribute to the analysis of functional requirements* Research and provide alternatives and recommendations based on best practices* Collaborate with technical leads/architects for design approvals and reviews* Ability to do Data Analysis* Conduct knowledge transfer sessions with the Development teams to explain theData model design* Provide Ongoing maintenance, support and improvements in existing DWH processes* Experience with the Data Modeling Tools - ER Studio \ ERWIN or similar tools

* Strong verbal and written communication skills=======================================

Incident Manager:

Driving the efficiency and effectiveness of the incident management processProducing management information, including KPIs and reportsMonitoring the effectiveness of incident management and making recommendatio

ns for improvementDeveloping and maintaining the incident management systemDriving, developing, managing and maintaining the major incident process and

associated proceduresReviewing and auditing the process

Ensuring that all IT teams follow the incident

Change Manager:

Receives, logs and allocates a priority to all requests for changesTables all Request for Changes (RFCs) for a Change Advisory Board (CAB) meet

ing, issues an agenda andcirculates all requests for changes to Change Advisory Board members in adva

nce of meetings to allow prior consideration


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Decides which CAB members will come to which meetings, who gets specific RFCs depending on the nature of the RFC

Convenes urgent CAB or ECAB meetings for all urgent RFCsChairs all CAB and ECAB meetingsAuthorizes acceptable changes, either alone or after a CAB or ECAB has taken

placeIssues change schedulesLiaises with all necessary parties to coordinate change building, testing an

d implementation, in accordance with schedulesUpdates the change log with all progress that occurs, including any actions

to correct problems and/or to take opportunities to improve service qualityReviews all implemented changes to ensure that they have met their objective

s; refers back any that have been backed out of have failedReviews all outstanding RFCsAnalyses change records to determine any trendsCloses RFCsProduces regular management reports

Problem Manager:

Manage ProblemsEnsure that these are diagnosed, logged and escalated to appropriate and con

sistent quality standards

Co-ordinate Service Desk, IT staff and Customers to ensure accurate and appropriate communications during ProblemsConduct Post Mortem reviewsProduce trends analysis of recurring Problems/IncidentsHold regular meetings with IT support groups to review recurring Problems an

d press for final resolutions - or escalateProduce 'Escalation Reports' on recurring issues and issues not being resolv

ed.Interface with Customers

Configuration Manager:

Implements the configuration management policy and standardsEvaluates existing configuration management systemsAgrees scope of the configuration management processes, function, the items

that are to be controlled, and the information that is to be recordedDevelops configuration management standards, configuration management plans

and proceduresEnsures that changes to the configuration management methods and processes a

re properly approved and communicatedManages the evaluation of configuration managementManages the configuration management plan, principles and processes and thei

r implementationAgrees CIs to be uniquely identified with naming conventionsEnsures that staff comply with identification standards

Proposes/agrees interfaces with change management, problem management, network management, release management, computer operations, logistics, finance and administration functions

Provides reports, including management

managerial jd

Documents