management systems and standards
DESCRIPTION
Overview of Management Systems and StandardsTRANSCRIPT
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Bagain, Cigaral, Domingo, Magbuhos, Sarmiento, UyQUALMAN K36
Management Systems and Standards
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Introduction
● Standards are crucial part of trade● ISA - International Federation of the National
Standardizing Associations (1926)● disbanded during World War II● Re-organized as (ISO) International
Organization for Standardization (1946)
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Introduction
● ISO is an independent, non-governmental organization
● Today, ISO operates in 164 countries (as of 2013)
● ISO headquarters in Geneva, Switzerland
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Introduction
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- “achieve maximum customer satisfaction at the lowest overall cost to organization.”
- “To direct and control an organization with regard to quality.” (BS EN ISO 9000)
Quality Management System
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Purpose of QMS
- Establish a framework of reference points to ensure the consistency of the processes employed.
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FOCUS OF QMS
Produc
t Con
formity
and
Variati
on
Defects, waste, reworkand human error Productivity, Efficiency
and Effectivity
Innovation Defines clear requirements
Teamwork
Communicates policies and procedures
Monitors how work
is performed
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Quality Management System1. Establish a quality policy2. Organizational Structure3. Identify and provide resources4. Create a quality manual5. System update
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Quality Management System- It should be comprehensive and effective.- QMS Standard is a reference base where
the improvements must be tested against.- Documentary evidence about QMS is
fundamental. Examples include Quality Manual, Procedures Manual, and Work Instructions.
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Management Responsibility
Management commitment
Customer Focus
Quality Policy
Planning
Authority and Communication
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Management Responsibility1. Management commitment
Involvement, responsibilities and commitment of top management
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Management Responsibility2. Customer focus
Improve customer satisfaction
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Management Responsibility3. Quality policy
Identifies main goals of QMS
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Management Responsibility4. Planning
Establish quality objectives
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Management Responsibility5. Authority and Communication
Establishes responsibility and authority
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Management Responsibility6. Review
Review and assessment of QMS, its policy and objectives
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ISO 9000
● First published in 1987● To promote standards that will improve operating
efficiency, improve productivity, and reduce costs
● "document what you do and then do as you documented."
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ISO 9001:2015
● by the end of September 2015● every five years to be current and relevant● compatible with other management systems
like ISO 14001● with increased importance to risk● three-year transition period after publication
to migrate QMS to the latest edition
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Leadership
Continual improvement
Process Approach
Mutually beneficial supplier relationships
Quality Management
Principles
Customer Focus
Involvement of People
Factual approach to decision making
System approach to management
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The ISO 9000 Process Approach
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ISO 14000
● Environmental Standards to help reduce negative impacts on land, air and water
● 1992 World Summit in Rio, Brazil● response to GATT negotiations (Uruguay)
and growing global concern for environment● based on British Standard BS 7750● released in 1996 and updated in 2004
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ISO 14000
●
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ISO 14000 series
● ISO 14001 - Specification of Environmental Management Systems
● ISO 14004 - Guideline Standard● ISO 14010 - Environmental Auditing and
Related Activities● ISO 14020 - Environmental Labeling
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ISO 14000 series
● ISO 14031 - Environmental Performance Evaluation
● ISO 14040 - Life Cycle Assessment● ISO 14050 - Terms and Definitions
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The standards for certification bear upon three major areas:
Management systems
Operations
Environmental systems
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Benefits of ISO Certification for businesses
C___ S_____
cseacs ot wne
rakstemEnhanced c_______
s________
Increased m_____
s_______
E___________ benefits
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Issues and Concerns
● Transition from ISO:2008 to ISO:2015 -guaranteed three year transition
● Costs incurred in compliance with the new standard
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“The first job we have is to turn out quality merchandise that consumers will buy and keep on buying. If we produce it efficiently and economically, we will earn a profit, in which you will share.”
- William Cooper Procter