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Unrestricted © Siemens Postal, Parcel & Airport Logistics GmbH 2017 All rights reserved.

Management ManualQuality, Health, Safety and Environment

Siemens Postal, Parcel & Airport Logistics (SPPAL)

V 2.0.0, 2017-07-01Unrestricted © Siemens Postal, Parcel & Airport Logistics GmbH 2017 All rights reserved.

Management ManualContent

Preface 3Health & Safety, Quality and Environment Policy 4Commitment 5Quality Principles 6Certification: Headquarter and Regional Companies 7Integrated Management System

Quality Management (ISO 9001) 9Environmental Protection (ISO 14001) 10Occupational Health and Safety (BS OHSAS 18001) 11

Contact 12


Management ManualPreface

Siemens Postal, Parcel & Airport Logistics (SPPAL) is active in combined business for airport and postallogistics with a long history and as market leader in material handling. We have a tradition of more than30 years of experience in building individual material handling solutions for our customers worldwide.Our products help our customers to fulfill their mission and improve their business. Headquartered inConstance, Germany, SPPAL has a global setup of several regional companies.

SPPAL operate for two large groups of customers:

§ Airports and Airlines customers for baggage and cargo handling systems.

§ Courier, Express, Parcel (CEP) and Postal Service for a range of letter and parcel sorting machinescombined with address reading and coding solutions.

Software solutions as well as the comprehensive services offered by SPPAL are equally attractive forboth airport and postal customers.

The quality of our products and services together with our innovations ensure the competitiveness of ourcustomers and partners.

Our environmentally friendly products and systems are recognized around the world for their safety,reliability, long service life and cost effectiveness.

We accept the social responsibility, e.g. towards our customers, partners employees. We ensure that wecomply with the high standards placed on our product quality, environmental protection and health andsafety management by a comprehensive management system.


Outstanding customer value through excellence in quality,solutions and execution, passionate employees and spirit ofinnovation.

On a daily basis Health and Safety of our employees,customers, products and services has the utmostimportance.

Consideration of environmental sustainability is a matter ofcourse throughout development and realization of ourproducts and services.

Quality First, Health and Safety Always, Environmental Protection Obligatory

Management Manual SPPALQuality, Health & Safety and Environment Policy

Michael Reichle, CEO Siemens, Postal, Parcel & Airport Logistics GmbH


Management ManualCommitment

Satisfied Customers. We always strive to meet our customers‘ requirements or to exceedtheir expectations. Our products and our acting shall always show our customers that we arecommitted to our core values quality, innovation and reliability.

Concentration on our processes. We systematically work on increasing our performanceand improvement of our processes. Customer satisfaction is our main goal.

Continuous improvement. In order to increase our business and to outperform ourcompetitors, all our employees shall continuously improve the workflow of their day-to-daybusiness.

Compliance with laws. This is a matter of course for us. Our health, safety andenvironmental efforts exceed legal requirements.

Quality – a part of our everyday life. At SPPAL, we all are responsible for quality.This is part of our daily life. We utilize the principle of accurate and responsible, self-reliantaction. We consider quality, environmental protection and safety according to the priorities ofour Quality and Safety Policy.


Management Manual SPPALQuality Principles

Four principles …

We promise what we can deliver –We deliver what we promise!

We put quality firstto assure profitable growth!

We achieve sustainable quality together –We can rely on each other!

We all feel responsible for quality –Quality starts with me!

Quality Together


Management ManualCertification of Headquarter Germany

This is to certify that the Integrated Management System (IMS)is in compliance with

ISO 9001: Quality ManagementISO 14001: Environmental ProtectionBS OHSAS 18001: Occupational Health and Safety

The certification covers all functions of the organization:

project planning ü sales ü development ü engineering üprocurement ü production ü assembly ü commissioning andmaintenance of products, systems, nets ü other services

The certificate includes following headquarter locations:

Constance, Nuremberg, Frankfurt and Düsseldorf


Management Manual SPPALCertification Overview

Some regional entities have a differentcertification scope, ISO 9001 or more.

Further additional standards can beincorporated according to specificregional requirements.


Management ManualQuality Management System – ISO 9001

The Quality Management System (QMS) is implemented,proven and certified since many years.

§ We continuously adapt our QMSby best practice sharing.

§ We evaluate our QMS on a regular basisthrough audits and assessments.

§ We initiate, implement, measure and trackprocess improvements continuously.

§ We expect our personnel to reach results of high qualityin all process phases.

§ We intensively promote our quality culture.

§ Our QMS is based on the three quality cornerstones: Products (Services), Personnel, and Process.

à Our QMS is a fully integrated supporting process in the Process House


Management ManualEnvironmental Management System – ISO 14001

The Environmental Management System is implementedaccording to ISO 14001.

EHS = Environment Health & Safety

à Our Environmental Management System is a fully integrated supporting process of the Process House

à Environmental Management Systems in regional units follow local laws and regulations

§ We care about environmental protection.

§ We care about the environmental impact of ourproducts and services and avoid hazardoussubstances wherever possible.

§ We give particular attention to hazardous substancesand to all activities involving handling these substances.

§ We have implemented an effective crisis management.


Management ManualHealth and Safety Management – BS OHSAS 18001

Occupational Health and Safety are fundamental to our culture:

§ Health and safety at work are central components of ourcorporate culture.

§ We take measures to prevent accidents.

§ We engage in extensive, management-driven safeguard initiativesand prevention programs to protect our employees.

BS OHSAS = British Standard for Occupational Health and Safety

à Our management system for occupational safety and health protectionis a fully integrated supporting process in the Process House

à Occupational health and safety management systems inregional units follow local laws and regulations


Contact

Thomas FaesselLilienthalstr. 16/18,78467 KonstanzGermanyTel.: +49 (7531) 86 2098Mail: [email protected]

Integrated Management System (IMS)

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